Read this manual carefully before you use this product and keep it handy for future
reference.
For safety, please follow the instructions in this manual.
5. What to do if Something
Goes Wrong
If Your Machine Does Not Operate as You
Want
General
Machine StatusProblem/CauseAction
The machine instructs you
to wait.
The machine cannot detect
the original size.
The machine is warming
up.
Copy paper is moving in
tray 1 (Tandem Tray).
Improper original is set.
See ⇒ P.16
Detect”
“Sizes Difficult to
.
Wait for the machine to
warm-up.
Reference
You can use Auto Start
mode during warm-up.
See ⇒ P.69
Please wait until paper has
moved.
Set non-standard size originals on the exposure
glass.
Input the both horizontal
and vertical sizes of the
non-standard original. See
P.26
⇒
on the Exposure Glass”
Select paper manually. Do
not use Auto Paper Select.
Do not use Auto Reduce/
Enlarge.
“Setting Originals
“Auto Start”
.
.
Original is not set.Set your originals.
The machine instructs you
to check the original direction.
The machine instructs you
to check the paper size.
Staple mode has been reset. The paper size was
There is no copy paper that
is the same direction as the
originals.
Improper original size is
set.
changed during stapling.
Set the original in the same
direction as the copy paper.
Select the proper paper
size.
You can only staple together pages of the same
size. Select copy paper of
the same size.
265
What to do if Something Goes Wrong
Machine StatusProblem/CauseAction
5
The number of sheets that
can be stapled has been exceeded.
The machine cannot staple
this size paper.
This paper is not available
in Duplex mode.
You cannot enter the desired copy set number.
--Check the stapler capacity.
--Select a paper size that can
A paper size not available
in Duplex mode has been
selected.
The number of copies exceeds the maximum copy
quantity.
Document Server
ProblemAction
“Exceeded max. disk memory (50 files).”
is displayed.
The maximum number of files you can
store is 250 in the HDD, 50 files in the CDR/RW (option). Delete any unnecessary
files and then scan the document again.
See ⇒ P.49
be used in Staple mode.
See ⇒ P.49
Select a paper size that can
be used in Duplex mode.
See ⇒ P.84
You can change the maximum copy quantity. See “
Maximum Copy Quantity” ⇒ P.314
tures”
“Staple”
“Staple”
“Duplex”
“General Fea-
.
.
“Insufficient memory. The selected file
cannot be transmitted.” is displayed.
“Cannot recognize” is displayed.Change the disk in the CD-R/RW. The
“The selected file(s) currently in use.” is
displayed.
Delete any unnecessary files and then
scan the document again. See ⇒ P.332
“Document Server”
Change the Memory Allocation. See
“Memory Allocation” in the System Settings manual. However if you change this
setting, the documents in the HDD will be
deleted. Print the stored documents in the
HDD.
disk must be unformatted one that has already been used in this machine.
Make sure the selected file is not using in
document server or document editor
function.
266
If Your Machine Does Not Operate as You Want
Connect Copy
Machine StatusCauseAction
You cannot use Connect
Copy.
The sub-unit has a paper
misfeed or needs a fresh
supply of toner or other replenishable supply.
The User Tools menu is
open on the sub-unit.
Press the [
the master unit and follow
the instructions given on
the sub-unit display.
Cancel
], key on
Reference
See ⇒ P.286
ing the Toner Bottle”
See ⇒ P.289
ing Misfeeds”
See ⇒ P.304
ing Jammed Staples”
If the sub-unit display
shows that a cover is open,
follow the instructions given. For all other situations,
follow the instructions on
the display.
Press the [
the master unit. Then on
the sub-unit press the
Tools
Tools menu.
Cancel
key to close the User
}
Chang-
“
D
“
Clear-
x
e
“
Remov-
] key on
{
User
5
267
What to do if Something Goes Wrong
Machine StatusCauseAction
5
You cannot use Connect
Copy.
The sub-unit is busy copying or printing with another function.
The sub-unit is in Interrupt
mode.
The sub-unit has been
switched off automatically
by the Weekly Timer function and is waiting for the
Key Operator Off Code to
be entered.
Press the [
the master unit then stop
the sub-unit from copying/
printing.
Press the [
the master unit. Then press
the
Interrupt
{
sub-unit to exit Interrupt
mode.
] key on
Cancel
] key on
Cancel
key on the
}
Reference
See ⇒ P.67
Copy”
Press the [
the master unit. Then on
the sub-unit enter the code
and press the
“Interrupt
Cancel
#
{
] key on
key.
}
Reference
See “Key Operator
Code For Off Setting” in
the System Settings
manual
You cannot use Connect
Copy. The other machine is
in use.
The sub-unit is not in Copy
mode (i.e., Document Server mode).
The [
Connect
pressed simultaneously on
both the master unit and
sub-unit.
indicator is lit on the
M
sub-unit.
The master unit is not in
Copy mode (i.e. Document
Server mode).
] key was
Press the [
the master unit. Then press
the
unit to switch over to copy
mode.
Press the [
both the master unit and
sub-unit, then press the
[
Connect
them.
Follow the instructions
shown on the display.
Press the [
the master unit. Then press
the
ter unit to switch over to
the copy function.
}
Copy
{
] key on just one of
}
Copy
{
] key on
Cancel
key on the sub-
] key on
Cancel
] key on
Cancel
key on the mas-
268
If Your Machine Does Not Operate as You Want
Display
ProblemCauseAction
The display panel is off.The screen contrast is set
too dark.
The machine is in Energy
Saver mode.
The operation switch is
turned off.
Nothing happens when the
operation switch is turned
on.
The main power switch is
turned off.
The circuit breaker has cut
out.
Turn the screen contrast
knob to adjust the contrast.
Press the
key to exit Energy Saver
mode.
Turn on the operation
switch.
Turn on the main power
switch. See ⇒ P.5
Components”
Call your service representative.
Connect Copy
Machine StatusCauseAction
The [
Connect
appear on the display.
] key does not
The main power switch on
the sub-unit is off.
The operation switch on the
sub-unit is off.
Turn on the sub-unit main
power switch.
Press the operation switch
on the right side of the operation panel. The On indicator will light.
{
Energy Saver
“Guide to
}
5
The master unit is not in
Copy mode.
The master unit is in Interrupt mode.
Note
The machine will be
❒
ready to operate about
five minutes after turning power on.
Press the
the master unit to switch to
the copy function.
Press the
the master unit to exit Interrupt mode.
{
{
key on
}
Copy
Interrupt
key on
}
269
What to do if Something Goes Wrong
Machine StatusCauseAction
5
The [
Connect
appear on the display.
The [
Connect
appear on the display.
] key does not
] key does not
The master unit is in Preset
Jobs mode.
The “Connect Copy” of
User Tools setting is set to
“No”.
Exit Preset Jobs mode in
one of the following ways.
❖
If you are still selecting
copy settings and
copying has not started
yet :
Press the [
then remove the originals set in the master
unit document feeder.
❖
If Preset Jobs mode is
Clear
] key
in progress :
Press the
follow the instructions
on the display then
press the [
{
Reference
See “Preset Jobs” ⇒
P.60
“Job Preset”
Change the setting to
“Yes” or press the [
] key on the other unit.
nect
}
Stop
Cancel
key,
] key.
Con-
270
Reference
See “Connect Copy” ⇒
P.269
“Connect Copy”
The Connect Copy cable is
damaged.
indicator is lit.Follow the instructions
L
Please contact your service
representative.
shown on the display.
If Your Machine Does Not Operate as You Want
Machine StatusCauseAction
The [
out.
Connect
] key is grayed
The master unit is now
copying or copying will
start as soon as the warmup finished.
Copying has stopped because there is a paper misfeed or toner has run out on
the unit you wish to use as
the master unit.
Functions are programmed
that cannot be used with
Connect Copy.
Press the master unit
Stop
{
ing.
Solve the problem on the
master unit.
Press the master unit
{
Clear Modes
the programmed functions.
Document Server
ProblemCauseAction
Nothing displayed when
you press the [
CD-ROM
] key.
Delete From
The power of the CD-R/
RW is not turned on.
The disk in the CD-R/RW
is not a recommended one.
Press the power switch on
the CD-R/RW.
Change the disk in the CDR/RW. The disk must be
unformatted one that has
already been used in this
machine.
key to cancel copy-
}
key to clear
}
5
The password dialog is displayed when you select the
document.
This document has been assigned a password.
You cannot edit documents
unless you know the password.
Note
To delete all HDD files,
❒
see ⇒ P.332
Server”
“Document
271
What to do if Something Goes Wrong
If Connect Copy is Cleared
Machine StatusCauseAction
5
Exited Connect Copy.The master unit main pow-
er switch has been turned
off or the operation switch
has been pressed.
Either the sub-unit main
power switch has been
turned off or the operation
switch has been pressed.
The Weekly Timer function
has automatically turned
the master unit off.
On the master unit, either
turn on the main power
switch or press the operation switch, then press the
[
Connect
your copy job again.
A message requesting you
to check the sub-unit is displayed on the master unit.
Press the [
clear connect-copying. Either turn on the main power switch on the sub-unit
or press the operation
switch. Then press the
[
Connect
Press the master unit operation switch. Then press
the [
] key and start
Cancel
] key.
Connect
] key and copy.
] key to
Reference
See “Weekly Timer” in
the System Settings
manual.
272
An error message indicating a breakdown is shown
on the master unit display.
indicator is lit.Follow the instructions
L
displayed in the error message. Copying is not possible.
If Your Machine Does Not Operate as You Want
If You Cannot Exit Connect Copy
Machine StatusCauseAction
Nothing happens when
you press the [
Connect
] key.
Originals are being
scanned or copied.
There is a paper misfeed in
either the master unit or
sub-unit.
Press the master unit
key and them press
}
Stop
{
] key to cancel scan-
[
Yes
ning or copying.
Clear the paper jam in the
master unit or sub-unit.
Reference
See ⇒ P.289
ing Misfeeds”
See ⇒ P.304
ing Jammed Staples”
If the “Cover Open” display appears, follow the
instructions given.
For any other problems,
follow the instructions that
are displayed.
To exit Connect Copy
mode, press the master
unit
the [
Connect
key, then press
{
}
Stop
] key.
“
x
e
“
Clear-
Remov-
5
The master unit
was pressed and scanning
of the original has been interrupted.
The
on either the master unit or
sub-unit and copying has
been interrupted.
key was pressed
}
Stop
{
Stop
{
key
}
To exit Connect Copy
mode, follow the instructions on the display, then
press the [
To exit Connect Copy
mode, follow the instructions on the display, then
press the [
Cancel
Cancel
] key.
] key.
273
What to do if Something Goes Wrong
Machine StatusCauseAction
5
Nothing happens when
you press the [
Connect
] key.
The master unit or sub-unit
needs a fresh supply of toner or staples.
A paper misfeed occurred
during stapling.
Solve the problem in the
appropriate unit.
Reference
See ⇒ P.281
Paper”
See ⇒ P.286
ing the Toner Bottle”
See ⇒ P.301
Staples”
See ⇒ P.307
ing Punch Waste”
For any other problems,
follow the instructions
that are displayed.
To exit Connect Copy
mode, press the master
unit
{
Stop
press the [
Remove the misfed paper.
To exit Connect Copy
mode, press the
key, then press the [
] key.
nect
Loading
“
B
“
Chang-
D
d
“
Adding
y
“
Remov-
key. then
}
] key.
Cancel
Stop
{
Con-
}
274
If You Cannot Make Clear Copies
If You Cannot Make Clear Copies
ProblemCauseAction
Copies appear dirty.The image density is too
dark.
Auto Image Density is not
selected.
The reverse side of an original image is copied.
A shadow appears on copies when copying pasted
originals.
The same copy area is dirty
whenever making copies.
The image density is too
dark.
Auto Image Density is not
selected.
The image density is too
dark.
The exposure glass or document feeder belt is dirty.
Adjust the image density
P.34
⇒
age Density”
Select Auto Image Density.
Adjust the image density
⇒
age Density”
Select Auto Image Density.
Adjust the image density
⇒
age Density”
Set the original in a different direction.
Fix mending tape to the
pasted part.
Clean them ⇒ P.338
“Maintaining Your Machine”
“Adjusting Copy Im-
.
P.34
“Adjusting Copy Im-
.
P.34
“Adjusting Copy Im-
.
.
5
Copies are too light.The image density is too
light.
Damp or rough grain copy
paper is being used.
Toner cartridge is almost
empty.
Parts of the image are not
copied.
Copies are blank.The original is not set cor-
A moiré pattern is produced on copies.
The original is not set correctly.
An improper paper size is
selected.
rectly.
Your original has a dot pat-
tern image or many lines.
R
Adjust the image density
P.34
⇒
age Density”
Use dry paper without a
rough grain.
Add toner ⇒ P.286
Changing the Toner Bottle”
Set originals correctly ⇒
P.26
Select the proper paper
size.
Set originals correctly ⇒
P.26
Place the original on the
exposure glass at a slight
angle.
“Adjusting Copy Im-
.
“
D
“Setting Originals”
“Setting Originals”
.
.
.
275
What to do if Something Goes Wrong
If You Cannot Make Copies As You Want
ProblemCauseAction
5
Copies are not stapled.There are jammed staples
in the stapler.
The number of copies exceeds the capacity of the
stapler.
Staples are wrongly positioned.
Misfeeds occur frequently.The copy paper size setting
Originals are not set correctly.
is not correct.
Remove jammed staples.
See ⇒ P.304
Jammed Staples”
e
“
Removing
.
Note
After removing
❒
jammed staples, staples
might not eject properly the first few times
you try to use the stapler.
Check the stapler capacity.
See ⇒ P.49
Set originals correctly. See
P.49
⇒
Set the proper paper size.
See ⇒ P.296
Paper Size”
Make sure the back fence
in the paper tray is set correctly.
“Staple”
“Staple”
“Changing the
.
.
.
276
You cannot combine several functions.
When sorting the pages are
divided into two blocks.
Selected functions cannot
be used together.
Memory ran out during
sorting and the pages were
ejected in two blocks.
Refer to the combination
chart. See ⇒ P.194
nation Chart”
You can interrupt copying
when memory runs out.
See “Memory Full Auto
Scan Restart” ⇒ P.330
put/Output”
.
“Combi-
.
“In-
If You Cannot Make Copies As You Want
Adjust Image
ProblemCauseAction
In Double Copies mode,
parts of the original image
are not copied.
In Centre/Border mode,
parts of the original image
are not copied.
In Margin Adjustment
mode, parts of the original
image are not copied.
In Image Repeat mode, the
original image is not copied
repeatedly.
Combine
The original and copy paper do not match.
You set too wide an erased
margin.
Your original has narrow
margins on four sides.
You set too wide an erased
margin.
You selected the same size
copy paper as originals,
and did not select the proper reproduction ratio.
Select the proper original
and copy paper. See ⇒
P.144
“Double Copies”
Make the margin narrower
with the User Tools. See
“Border Erase Width” and
“Centre Erase Width” ⇒
P.320
“Adjust Image”
Set a narrower margin
with the User Tools. See
“Front Margin: Left/
Right” and “Back Margin:
Left/Right” ⇒ P.320
just Image”
Select copy paper larger
than the originals.
Select the proper reproduction ratio.
.
.
.
“Ad-
5
ProblemCauseAction
You cannot make a book
from a booklet or magazine
by folding copies.
Parts of the image are not
copied.
Combine Original Booklet
Format or Combine Original Magazine Format is not
correct.
You specified an improper
reproduction ratio that
does not meet the sizes of
your originals and copy paper.
Change the setting ⇒ P.90
“Combine”
When you specify a reproduction ratio using Manual Paper Select mode,
make sure the ratio matches your originals and the
copy paper.
Note
Select the correct repro-
❒
duction ratio before using Combine mode.
Your originals are not identical in size and direction.
Use originals that are identical in size and direction.
.
277
What to do if Something Goes Wrong
CP270-A
ProblemCauseAction
5
Order of copies is not correct.
You set originals in the incorrect order.
When setting a stack of
originals in the document
feeder, the last page
should be on the bottom.
If you set an original on the
exposure glass, start with
the first page to be copied.
Duplex
ProblemCauseAction
Order of copies is not correct.
Orientation of copies (Top
to Top, or Top to Bottom) is
not correct.
You set originals in the incorrect order.
You set originals in an incorrect direction or the orientation setting is incorrect.
When setting a stack of
originals in the document
feeder, the last page
should be on the bottom.
If you set an original on the
exposure glass, start with
the first page to be copied.
Set the original orientation
to Select the correct orientation, or set originals correctly ⇒ P.84
P.28
“Duplex”
“Original Orientation”
.
278
Note
If you set A3, 11" × 17"
❒
or B4, 8
nals as shown below,
select [
make copies with “Top
to Top” orientation. Alternatively select [
Top
with “Top to Bottom”
orientation.
1
/2" × 14" origi-
Top to Bottom
] to make copies
] to
Top to
If You Cannot Make Copies As You Want
Stamp
ProblemCauseAction
The wrong date is printed.The machine main power
has been turned off for
more than 20 days.
The stamp position is
wrong.
The stamp does not appear. Stamp is too large to print.Check the size of the user
The paper orientation is
wrong.
Set the date correctly again.
See "Date Settings" in the
"System Settings".
Check the paper orientation and stamp position.
stamp and register it again.
See ⇒ P.175
lete User Stamp”
“Program/De-
Document Server
ProblemCauseAction
You want to find out what
is stored in a file.
Memory is full.The Document Server
--Check the date/time column in the File List.
Print the first page of the
documents. See ⇒ P.212
Memory is full.
“Print Selected Page”
Delete any unnecessary
files and then scan the document again. See ⇒ P.332
“Document Server”
5
You cannot store documents.
The Document Server is
full.
Change the Memory Allocation. See “Memory Allocation” in the System
Settings manual. However
if you change this setting,
the documents in the HDD
will be deleted. Print the
stored documents in the
HDD.
The maximum number of
files you can store is 250 in
the HDD, 50 files in the
CD-R/RW (option).
Delete any unnecessary
files and then scan the document again.
279
What to do if Something Goes Wrong
Connect Copy
Machine StatusCauseAction
5
You can not use the Punch
function.
The copied images differ.The “Original Mode” of the
The sub-unit does not have
the optional punch kit.
user tools (Copy Features)
settings are not the same.
The user stamp settings are
not the same on the master
unit and sub-unit.
Press the [
key to disconnect, then
start copying.
See ⇒ P.320
Register the same stamp in
each user stamp.
Connect Copy
“Adjust Image”
]
When Memory is Full
If the number of originals exceeds a certain limit, the machine will run out of
memory, for Connect Copy scans in all your originals into memory.
Limitation
❒
If memory is full on either the master unit or sub-unit, Interrupt will not be
available.
Note
❒
If you set the “Memory Full Auto Scan Restart” setting in the User Tools
(Copier/Document Server Features) to “Yes”, the memory overflow message
will not be displayed, but originals scanned so far will be copied automatically. Connect Copy continues scanning and copying until finishing the job.
Please note that copy sets will be printed out separated by scanning at this
time.
280
Machine StatusAction
The memory is full.Press the [
originals and clear the scanning data.
Press the [
data and not copy.
The machine asks you whether you want
to scan the remaining originals.
To continue copying, remove all copies
then press the [
ing, press the [
] key to copy scanned
Output
] key to clear the scanning
Clear
Resume
Cancel
] key. To stop copy-
] key.
Loading Paper
B
Loading Paper
B
Note
❒
For how to change the paper size of tray 2 (500-sheet tray), see ⇒ P.296
“Changing the Paper Size”
Reference
For information on paper types and sizes, see ⇒ P.18
.
“Copy Paper”
.
To load paper in tray 1 (Tandem Tray)
Important
❒
When the paper on the right side in tray 1 runs out, the paper on the left side
will automatically move to the right side. While the paper on the left side is
moving, the machine instructs you to wait. At this time, do not pull out the
tray.
Note
❒
You can load paper even while you are copying onto paper loaded in Tray 1
by pulling out the left half of the tray.
❒
Load the same size and direction paper in the other half of the tray.
5
A Pull out the paper tray until it stops.
281
What to do if Something Goes Wrong
B Square the paper and set it in the tray.
❖
When the whole tray is pulled out:
Important
❒
Push the right paper to the right side, and the left paper to the left side.
5
❖
When the left half of the tray is pulled out:
Important
❒
Do not stack paper over the limit mark.
❒
Make sure that the paper stack is flush with the left side fence.
Note
❒
Fan the paper before placing it in the tray.
❒
If paper is curled or warped, correct the curl or warp before placing it in
the tray.
C Push the paper tray in until it stops.
282
Loading paper in Tray 2 or 3
A Pull out the paper tray until it stops.
B Square the paper and set it in the tray.
Loading Paper
B
5
Important
❒
Do not stack paper over the limit mark.
❒
Make sure that the paper stack is flush with the right side fence.
Note
❒
Fan the paper before placing it in the tray.
❒
If paper is curled or warped, correct the curl or warp before placing it in
the tray.
C Push the paper tray in until it stops.
283
5
What to do if Something Goes Wrong
Loading Paper in the Large Capacity Tray
A Pull out the Large Capacity Tray until it stops.
B Place the paper in the tray along the edge on the left.
Important
❒
Do not stack paper over the limit mark.
Note
❒
Tray 4 and Tray 5 can hold up to 1,000 sheets, and the tray 6 can hold up
to 2,550 sheets.
C Push the Large Capacity Tray in until it stops.
284
Loading Paper in the Optional A3/11" × 17" Tray Kit
Loading Paper
B
A Pull out the A3/11"
17" Tray until it stops.
×
B Place the paper in the tray along the edge on the left.
5
Important
❒
Do not stack paper over limit mark.
❒
Make sure that the paper stack is flush with the right side fence.
Note
❒
Fan the paper before placing it in the tray.
❒
If paper is curled or warped, correct the curl or warp before placing it in
the tray.
C Push the paper tray in until it stops.
285
What to do if Something Goes Wrong
R
R
R
Changing the Toner Bottle
D
When D is displayed, it is time to supply toner.
WARNING:
Do not incinerate used toner or toner containers. Toner dust might ig-
•
nite when exposed to an open flame. Dispose of used toner containers
in accordance with local regulations for plastics.
CAUTION:
•
Keep toner (used or unused) and toner containers out of reach of children.
CAUTION:
•
Our products are engineered to meet high standards of quality and functionality, and we recommend that you only use the expendable supplies available at an authorized dealer.
5
Important
❒
If you use toner other than that recommended, a fault might occur.
❒
When changing toner, do not turn off the operation switch or your settings
will be cleared.
❒
Always add toner after the machine instructs you to.
❒
Do not add used toner. This will damage the machine.
❒
During the toner adding, the toner bottle is rotating. Do not touch the toner
bottle.
❒
Be sure to set the new toner bottle in the lower hole first.
Note
❒
If the both toner bottles are empty, D will appear.
❒
You can still make about 200 copies after D appears, but replace the toner early to prevent poor copy quality.
❒
If one of the toner bottle is empty, you can keep copying by using the other
bottle.
❒
You can change the toner bottle during copying.
❒
If toner remain in the bottle, you cannot pull it out.
❒
When you change one toner bottle, do not touch the other one.
286
Reference
For how to store toner, see ⇒ P.21
“Toner Storage”
.
Changing the Toner Bottle
D
• 1: Open the toner cover.
• 2: Push the green button to release the
toner bottle.
• 3: Pull out the toner bottle gently.
Note
Do not shake the toner bottle
❒
strongly or toner might spill out.
• 4: Remove the outer cap.
Note
Do not remove the inner cap.
❒
• 5: Place the toner bottle in position,
then push it in until the green button
clicks.
Important
Be sure to set the new toner bottle in
❒
the lower hole first.
5
Note
If you can't get it to click in, pull out
❒
the toner bottle a little, slightly rotate it to the left or right, then try
again.
287
5
What to do if Something Goes Wrong
• 7: Return the button under the toner
bottle to its original position.
• 8: Close the toner cover.
288
Clearing Misfeeds
R
x
Clearing Misfeeds
x
CAUTION:
The fusing section of this equipment might be very hot. You should be very
•
careful that you don't touch this section when removing the misfed paper.
5
Important
❒
When clearing misfeeds, do not turn off the operation switch or your copy
settings will be cleared.
❒
To prevent misfeeds, do not leave any torn scraps of paper within the machine.
❒
If paper misfeeds occur repeatedly, contact your service representative.
Note
❒
More than one misfeed area may be indicated. In this case, check every applicable area. Refer to the following charts: A, B, C, D, U, P, R (R1 – R6), Z
❒
You can find a sticker explaining how to remove misfeed paper inside of the
front cover or inside of the finisher.
289
5
What to do if Something Goes Wrong
290
Clearing Misfeeds
x
5
291
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