Savin 2045e Settings Guide

5. Troubleshooting

If Your Machine Does Not Operate As You Want

The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed.

Note

r If you cannot make copies as you want because of paper type, paper size or

paper capacity problems, use recommended paper. See p.167 “Copy Paper”.

General

Problem Causes Solutions

Please wait.” ap-

“ pears

The display is off. The screen contrast knob is

Nothing happens when the operation switch is turned on.

Memory is full. There are too many

The function status indicator is red.

This message appears when you turn on the operation switch or change the toner bottle.

turned to the dark position.

The machine is in Energy Saver mode.

The operation switch is turned off.

The main power switch is turned off.

scanned pages or stored files: hard disk capacity is exceeded.

The function associated with the red indicator was interrupted.

Wait for the machine to get ready.

Set the screen contrast knob to the light position to see the display panel properly.

Press the {Energy Saver} key to cancel Energy Saver mode.

Turn on the operation switch.

Turn on the main power switch.

Press [Delete File] to delete unnecessary documents.

Press the function key corresponding to the indicator. Follow the instructions that appeared on the control panel.

The user code entry display appears.

Users are restricted by user management.

Enter the user code (up to eight digits), and then press [#].

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Troubleshooting

Problem Causes Solutions

The main power indicator continues blinking and does not turn off when pressed.

Original images are printed on the reverse side of the paper.

Misfeeds occur frequently. The tray's side guides may

This occurs in the following cases:

• The exposure glass cover or the ADF is open.

• The machine is communicating with external equipment.

• The hard dis k is active.

You may have loaded the paper incorrectly.

not be locked. The tray's end guide may

not be set properly.

You may have loaded paper of a size not shown on the paper size selector.

Close the exposure glass cover or ADF, and check if the machine is communicating with a computer.

Load paper correctly. Load paper into Tray 1-4 with the print side up, and into the LCT or bypass tray with the print side down. See p.112 “Orientation-Fixed Paper or TwoSided Paper”.

Check the side guides are locked. p.126 “Changing the Paper Size”.

Check the end guide is set properly. See p.126 “Changing the Paper Size”.

When using paper of a size that cannot be detected automatically, use Tray Paper Settings to set the paper size. See p.55 “Tray Paper Size: Tray 1–4” and p.167 “Copy Paper”.

An error message remains, even if misfed paper is removed.

Cannot print in duplex mode.

You forgot your key operator code

When a misfeed message appears, it remains until you open and close the cover, as required.

You cannot use paper in the bypass tray for duplex printing.

[1 Sided Copy] is selected for Paper Type: Tray 1-4.

— Contact your service representative.

Clear misfed paper, and then open and close the front cover. See p.116 “x Clearing Misfeeds”.

For duplex printing, select Tray 1-4 in copier mode or with the printer driver.

Select [2 Sided Copy] for Paper Type: Tray 1-4. See p.56 “Paper Type: Tray 1–4”

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If Your Machine Does Not Operate As You Want

Document Server

Problem Solutions

Scanned pages exceeded max. number. Do you want to store the scanned pages as a file?

You forgot your password. You can temporarily access password-protect-

" appears.

The number of scanned pages exceeds the capacity per file of the Document Server.

To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Doc- ument Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted.

ed files temporarily. Press [Unlock] in Password Management for

Stored Files in User Tools. See p.151 “Temporarily Disabling Document Security” .

You can delete all stored documents at once with User Tools. See p.65 “Delete All Files” .

Make sure no important documents are stored in the Document Server before deleting all stored documents.

You cannot find out what is stored in a file. Check the date or time column in the Docu-

ment Server: Select Files to Print display. Check the document content by printing its

first page. Press the line of the desired document in the Document Server: Select Files to Print display, and then press [Print 1st Page] followed by the {Start} key.

Memory frequently becomes full. • Press [Delete File] to delete selected docu-

ments, to increase available memory.

• Delete documents stored using the scanner function. See Scanner Reference.

You want to check print quality before making a large print run.

Original is being scanned by

another function.

" appears.

Check print quality by printing out only the first set using the {Sample Copy} key.

The copier or scanner function is in use. To cancel a job in progress, first press [Exit], and then press the {Copy} key or {Scanner} key. Next, press the {Clear/Stop} key. When the message "

pressed.Stop printing?

press [Stop].

[Stop] key was

" appears,

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Troubleshooting

B Loading Paper

Reference

For paper types and sizes, see p.167 “Copy Paper”.

Loading Paper into Paper Trays

Note

r You can change the paper size, see

p.126 “Changing the Paper Size”.

A Pull the paper tray out slowly un-

til it stops.

r Make sure the paper stack is

flush against the right side fence.

Note

r Fan the paper before loading. r Straighten curled or warped pa-

per before loading.

C Push the paper tray in until it

stops.

Loading Paper into Large Capacity Tray (optional)

A Press the key if it is not lit.

The key blinks while the bottom plate is moving down.

B Square the paper, and then load it

into the tray.

Important

r Check that the top of the stack is

not higher than the limit mark inside the tray.

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B When the key stops blinking and

lights up, open the top cover.

Note

r Make sure no paper sheet is in-

volved in the paper feeding side of the LCT. Remove the sheet, if any.

C Load paper into the tray along the

edge on the left.

Note

r The tray contains up to 1,500

sheets.

B Loading Paper

Important

r Make sure the paper stack is

flush against the left side fence.

r Check the top of the stack is not

higher than the limit mark inside the tray.

D Close the top cover.

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Troubleshooting

Orientation-Fixed Paper or Two-Sided Paper

Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, prepunched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed. Select [Yes] in Letterhead Setting under Copier/Document Server Features, and then place the original and paper as shown below (see Copy Reference). When printing with the printer function, placing orientation is the same.

112

D Adding Toner

When D appears, it is time to add toner.

WARNING:

• Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations.

CAUTION:

• Keep toner (used or unused) and toner containers out of reach of children.

Important

r Faults may occur if you use toner other than the recommended type. r When adding toner, do not turn off the operation switch. If you do, settings

will be lost.

r Always add toner when the machine instructs you. r Do not repeatedly install and remove toner bottles. This will result in toner

leakage.

r Do not shake the removed toner bottle. Remaining toner might scatter.

Note

r You can make about 90 copies even after the “DToner is almost emp-

ty.”and “Replace Toner Bottle.” messages appear, but replace toner ear-

ly to prevent poor copy quality.

Reference

For details about toner storage, see p.140 “Toner Storage”.

113

Troubleshooting

Removing Toner

• 1: Open the front cover of the machine.

• 2: Lift the green lever.

• 3: Push the green lever, and then gently pull out the holder.

• 4: Press the toner bottle back to raise its top, and then gently pull it out.

114

Inserting Toner

• 1: Hold the new bottle horizontally and shake it from side to side five or six times.

Note

r Do not remove the black cap before

shaking.

•2: Remove the black cap.

Note

r Do not remove the inner cap.

• 3: Put the toner bottle on the holder, and then pull its top forward.

• 4: Push in the green lever until it clicks.

• 5: Press down the green lever.

• 6: Close the machine's front cover.

115

Troubleshooting

x Clearing Misfeeds

CAUTION:

• The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper.

Important

r When clearing misfeeds, do not turn off the operation switch. If you do, your

copy settings will be lost.

r To prevent misfeeds, do not leave any torn scraps of paper inside the ma-

chine.

r If paper misfeeds occur frequently, contact your service representative.

Note

r More than one misfeed may be indicated. When this happens, check all the

areas indicated. See the following charts: A, B, C, D, E, P, U, R, Y, Z

r Inside the finisher, or inside the front cover, there is a sticker explaining how

to remove misfed paper.

116

x Clearing Misfeeds

117

Troubleshooting

118

x Clearing Misfeeds

119

Troubleshooting

120

x Clearing Misfeeds

121

Troubleshooting

122

x Clearing Misfeeds

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123

Troubleshooting

124

x Clearing Misfeeds

125

Troubleshooting

Changing the Paper Size

Preparation

Be sure to select the paper size with User Tools and the paper size selector. If you do not, misfeeds might occur. See p.55 “Tray Paper Size: Tray 1–4”.

Important

r If you want to change the paper

size set in the LCT, contact your service representative.

Reference

For details about paper sizes and types, see p.167 “Copy Paper”.

Changing the Paper Size of the Paper Tray

A Make sure the paper tray is not in

use. Then, pull the paper tray out slowly.

C Release the side lever to the "un-

locked" position.

D While pressing the release lever,

adjust the side fences.

B If paper is loaded in the tray, re-

move it.

126

E Adjust the back guide to the new

paper size.

Note

r For 11” × 17” paper, put the

back guide inside 1.

Changing the Paper Size

F Square the paper and load it into

the tray.

Important

r Check that the top of the stack is

not higher than the limit mark inside the tray.

r Make sure the paper stack is

flush against the right side fence.

Note

r Fan the paper before loading.

H Lock the side lever.

I Adjust the tray size with the pa-

per size selector to the new paper size.

r Straighten curled or warped pa-

per before loading.

G After loading, make sure that on

either side, the paper does not catch (on 1). Push down the paper stack.

To adjust the paper size to a size not indicated on the paper size selector

A Set the paper size selector to

the p mark.

B Press the {User Tools/Counter}

key.

C Press [System Settings]. D Press [Tray Paper Settings]. E Press [Tray Paper Size: Tray 1],

[Tray Paper Size: Tray 2], [Tray Pa- per Size: Tray 3] or [Tray Paper Size: Tray 4].

F Select the required size, and

then press [OK].

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