Setting Up the Printer Driver and Canceling a Print Job
1
Uninstalling the Printer Driver
2
Printing with the Control Panel
3
Troubleshooting
4
Using the Control Panel
5
Appendix
6
For safe and correct use of this machine, please be sure to read the Safety Information in the
“General Settings Guide” before you use it.
Page 2
Introduction
This manual describes detailed instructions on the operation and notes about the use of this machine.
To get maximum versatility from this machine all operators are requested to read this manual carefully
and follow the instructions. Please keep this manual in a handy place near the machine.
Important
Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
Warning:
Use of controls or adjustment or performance of procedures other than those specified in this manual
might result in hazardous radiation exposure.
Trademarks
®
Microsoft
, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the
United States and/or other countries.
®
Adobe
, PostScript®, Acrobat® and PageMaker® are registered trademarks of Adobe Systems Incor-
porated.
®
is a registered trademark of Hewlett-Packard Company.
PCL
AppleTalk, Apple, Macintosh, Mac and TrueType are registered trademarks of Apple Computer, Incorporated.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights in those marks.
The proper names of the Windows operating systems are as follows:
•The product name of Windows
•The product name of Windows
•The product name of Windows
•The product name of Windows® XP are as follows:
Microsoft
Microsoft
•The product name of Windows® 2000 are as follows:
Microsoft
Microsoft
Microsoft
•The product name of Windows® NT are as follows:
Microsoft
Microsoft
®
Windows® XP Professional
®
Windows® XP Home Edition
®
Windows® 2000 Advanced Server
®
Windows® 2000 Server
®
Windows® 2000 Professional
®
Windows NT® Server 4.0
®
Windows NT® Workstation 4.0
®
95 is Microsoft®Windows® 95
®
98 is Microsoft®Windows® 98
®
Me is Microsoft®Windows®Millennium Edition (Windows Me)
•Microsoft® Windows NT® Workstation operating system Version 4.0
Notes:
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Page 3
TABLE OF CONTENTS
Manuals for This Machine.....................................................................................1
How to Read This Manual .....................................................................................2
1. Setting Up the Printer Driver and Canceling a Print Job
Accessing the Printer Properties .........................................................................3
Windows 95/98/Me - Accessing the Printer Properties ..............................................3
Windows 2000/XP - Accessing the Printer Properties ...............................................4
Windows NT 4.0 - Accessing the Printer Properties ..................................................6
Macintosh - Setting Up for Printing ............................................................................7
Canceling a Print Job ............................................................................................9
Windows - Canceling a Print Job ............................................................................... 9
Macintosh - Canceling a Print Job ...........................................................................10
2. Uninstalling the Printer Driver
Uninstalling the Printer Driver ............................................................................ 11
Windows 95/98/Me - Uninstalling the Printer Driver................................................. 11
Windows 2000/XP - Uninstalling the Printer Driver .................................................. 11
Windows NT 4.0 - Uninstalling the Printer Driver .....................................................12
Mac OS - Uninstalling the PostScript 3 Printer Driver..............................................13
Mac OS X - Uninstalling the PostScript 3 Printer Driver .......................................... 13
The following manuals describe the operational procedures and maintenance of
this machine.
To enhance safe and efficient operation of this machine, all users should read
and follow the instructions carefully.
❖❖❖❖ General Settings Guide
Provides an overview of the machine. This manual introduces the functions
of the machine. It also introduces the options that allow you to use additional
functions and describes how to access the system user tools to make the machine easier to use.
❖❖❖❖ Copy Reference
Describes procedures and functions for using this machine as a copier.
❖❖❖❖ Printer/Scanner Kit Type 1232 Printer Reference 1
Describes system settings, procedures and functions for using this machine as
a printer.
❖❖❖❖ Printer/Scanner Kit Type 1232 Printer Reference 2
Describes procedures and provides information about using this machine as
a printer. This manual is included as a PDF file on the CD-ROM labeled “Operating Instructions”(this manual).
Describes procedures and provides information about setting up and using
the machine as a printer in a network environment. We recommend you read
this manual first. It is included as a PDF file on the CD-ROM labeled “Operating Instructions” .
❖❖❖❖ PostScript 3 Board Type 1232 Operating Instructions Supplement
Describes menus and features you can set using the PostScript 3 printer driver. This manual is provided as a PDF file on the CD-ROM labeled “Operating
Instructions”.
Note
❒ Printing with the PostScript 3 printer driver is available when the Post-
Script 3 board option is installed on your machine.
❖❖❖❖ UNIX Supplement
Provides information about setting up and using the machine as a printer in
a UNIX environment. For UNIX printing information, please visit our web
site or consult your authorized dealer.
❖❖❖❖ Scanner Reference
Describes system settings, procedures and functions for using this machine as
a scanner.
Note
❒ Scanner function is available when the Printer/Scanner option is installed
on your machine.
1
Page 6
How to Read This Manual
R
R
Symbols
In this manual, the following symbols are used:
WARNING:
This symbol indicates a potentially hazardous situation which, if instructions
are not followed, could result in death or serious injury.
CAUTION:
This symbol indicates a potentially hazardous situation which, if instructions
are not followed, may result in minor or moderate injury or damage to property.
* The statements above are notes for your safety.
Important
If this instruction is not followed, paper might be misfed, originals might be
damaged, or data might be lost. Be sure to read this.
Preparation
This symbol indicates the prior knowledge or preparations required before operating.
Note
This symbol indicates precautions for operation, or actions to take after misoperation.
Limitation
This symbol indicates numerical limits, functions that cannot be used together,
or conditions in which a particular function cannot be used.
Reference
This symbol indicates a reference.
[]
Keys and buttons that appear on the computer's display.
Keys that appear on the machine's panel display.
{}
Keys built into the machine's control panel.
Keys on the computer's keyboard.
2
Page 7
1. Setting Up the Printer Driver
and Canceling a Print Job
Accessing the Printer Properties
Windows 95/98/Me - Accessing the Printer Properties
Changing the default machine settings
Click [Start] on the taskbar, point to [Settings], and then click [Printers].
AAAA
The [Printers] window appears.
Click the icon of the machine whose default settings you want to change.
BBBB
On the [File] menu, click [Properties].
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The [Printer Properties] dialog box appears.
Make any settings you require, and then click [OK].
DDDD
Note
❒ With some applications, the printer driver's settings are not used, and the
application's own default settings are applied.
Making machine settings from an application
To make the machine settings for a specific application, open the
dialog box from that application. The following example describes how to
ties]
make settings for the WordPad application that comes with Windows 95/98/Me.
Note
❒ The actual procedures you should follow to open the [Printer Properties] dialog
box may vary depending on the application. For more information, see the
documentation that comes with the application you are using.
❒ Any settings you make in the following procedure are valid for the current
application only.
On the [File] menu, click [Print].
AAAA
The [Print] dialog box appears.
Select the machine you want to use in the [Name] list box, and then click
BBBB
[Properties].
[Printer Proper-
The [Printer Properties] dialog box appears.
Make any settings you require, and then click [OK].
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Click [OK] to start printing.
DDDD
3
Page 8
Setting Up the Printer Driver and Canceling a Print Job
Windows 2000/XP - Accessing the Printer Properties
1
Changing the default machine settings - Printer Properties
Limitation
❒ Changing the setting of the machine requires Manage Printers permission.
Members of the Administrators and Power Users groups have Manage Printers permission by default. When you set up options, log on using an account
that has Manage Printers permission.
Click [Start] on the taskbar, point to [Settings], and then click [Printers].
AAAA
The [Printers] window appears.
Note
❒ In Windows XP Professional, access the [Printers and Faxes] window from
[Start] on the taskbar.
❒ In Windows XP Home Edition, access the [Printers and Faxes] window by
clicking [Control Panel] from [Start] on the taskbar. Then click [Printers andOther Hardware], and then [Printers and Faxes].
Click the icon of the machine whose default settings you want to change.
BBBB
On the [File] menu, click [Properties].
CCCC
The [Printer Properties] dialog box appears.
Make any settings you require, and then click [OK].
DDDD
Note
❒ You normally do not have to change the “Form to Tray Assignment” set-
tings on the [Device Settings] tab in the PostScript 3 printer driver.
❒ Settings you make here are used as the default settings for all applications.
Changing the default machine settings - Printing Preferences Properties
Limitation
❒ Changing the setting of the machine requires Manage Printers permission.
Members of the Administrators and Power Users groups have Manage Printers permission by default. When you set up options, log on using an account
that has Manage Printers permission.
Click [Start] on the taskbar, point to [Settings], and then click [Printers].
AAAA
The [Printers] window appears.
4
Page 9
Accessing the Printer Properties
Note
❒ In Windows XP Professional, access the [Printers and Faxes] window from
[Start] on the taskbar.
❒ In Windows XP Home Edition, access the [Printers and Faxes] window by
clicking [Control Panel] from [Start] on the taskbar. Then click [Printers andOther Hardware], and then [Printers and Faxes].
Click the icon of the machine whose default settings you want to change.
BBBB
On the [File] menu, click [Printing Preferences...].
CCCC
The [Printing Preferences Properties] dialog box appears.
Make any settings you require, and then click [OK].
DDDD
Note
❒ Settings you make here are used as the default settings for all applications.
Making machine settings from an application
To make the machine settings for a specific application, open the [Print] dialog
box from that application. The following example describes how to make settings for the WordPad application that comes with Windows 2000/XP.
1
Note
❒ The actual procedures you should follow to open the [Print] dialog box may
vary depending on the application. For more information, see the documentation that comes with the application you are using.
❒ Any settings you make in the following procedure are valid for the current
application only.
On the [File] menu, click [Print...].
AAAA
The [Print] dialog box appears.
Select the machine you want to use in the [Select Printer] box.
BBBB
Click the tab that you want to change its print settings.
Note
❒ In Windows XP, click [Preference] to open the Printing Preference window.
Make any settings you require, and then click [OK].
CCCC
Click [OK] to start printing.
DDDD
Note
❒ In Windows XP, click [Print] to start printing.
5
Page 10
Setting Up the Printer Driver and Canceling a Print Job
Windows NT 4.0 - Accessing the Printer Properties
1
Changing the default machine settings - Printer Properties
Limitation
❒ Changing the setting of the machine requires Full Control access permission.
Members of Administrators, Server Operators, Print Operators, and Power
Users groups have Full Control permission by default. When you set up options, log on using an account that has Full Control permission.
Click [Start] on the taskbar, point to [Settings], and then click [Printers].
AAAA
The [Printers] window appears.
Click the icon of the machine whose default settings you want to change.
BBBB
On the [File] menu, click [Properties].
CCCC
The [Printer Properties] dialog box appears.
Make any settings you require, and then click [OK].
DDDD
Note
❒ You normally do not have to change the “Form to Tray Assignment” set-
tings on the [Device Settings] tab in the PostScript 3 printer driver.
❒ Settings you make here are used as the default settings for all applications.
Changing the default machine settings - Default Document Properties
Limitation
❒ Changing the setting of the machine requires Full Control access permission.
Members of the Administrators, Server Operators, Print Operators, and Power Users groups have Full Control permission by default. When you set up
options, log on using an account that has Full Control permission.
Click [Start] on the taskbar, point to [Settings], and then click [Printers].
AAAA
The [Printers] window appears.
Click the icon of the machine whose default settings you want to change.
BBBB
On the [File] menu, click [Document Defaults].
CCCC
The [Default Document Properties] dialog box appears.
Make any settings you require, and then click [OK].
DDDD
Note
❒ Settings you make here are used as the default settings for all applications.
6
Page 11
Accessing the Printer Properties
Making machine settings from an application
To make the machine settings for a specific application, open the [Printer Proper-
ties] dialog box from that application. The following example describes how to
make settings for the WordPad application that comes with Windows NT 4.0.
Note
❒ The actual procedures you should follow to open the [Printer Properties] dialog
box may vary depending on the application. For more information, see the
documentation that comes with the application you are using.
❒ Any settings you make in the following procedure are valid for the current
application only.
On the [File] menu, click [Print].
AAAA
The [Print] dialog box appears.
Select the machine you want to use in the [Name] list box, and then click
BBBB
[Properties].
The [Printer Properties] dialog box appears.
1
Make any settings you require, and then click [OK].
CCCC
Click [OK] to start printing.
DDDD
Macintosh - Setting Up for Printing
Making paper settings from an application
Open the file you want to print.
AAAA
On the [File] menu, click [Page Setup].
BBBB
The [AdobePS Page Setup] dialog box appears.
Make sure that the machine you want to use is shown in the [Format for:]
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box.
Note
❒ In Mac OS X, this is called [Paper Size].
❒ If the machine is not shown in the [Format for:] box, use the pop-up menu
to display a list of available machines.
Reference
The actual appearance of the Page Setup depends on the application you
are using. See the documentation that comes with the Macintosh for more
information.
7
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Setting Up the Printer Driver and Canceling a Print Job
From the [Paper:] box, select the paper size.
DDDD
Make any settings you require, and then click [OK].
EEEE
1
Setting up for printing from an application
Open the file you want to print.
AAAA
On the [File] menu, click [Print].
BBBB
The [Printer Features] dialog box appears.
Make sure that the machine is selected in the [Printer:] box.
CCCC
Make any settings you require, and then click [Print] to start printing.
DDDD
8
Page 13
Canceling a Print Job
Canceling a Print Job
Windows - Canceling a Print Job
Double-click the printer icon on the Windows taskbar.
AAAA
A window appears, showing all the print jobs that are currently queuing to
be printed. Check the current status of the job you want to cancel.
Select the name of the job you want to cancel.
BBBB
On the [Document] menu, click [Cancel Printing].
CCCC
Note
❒ In Windows XP, click [Cancel] on the [Document] menu.
❒ In Windows 95/98/Me, 2000 or NT 4.0, you can also open the print job
queue window by double-clicking the machine icon in the [Printers] win-
dow, and in Windows XP, the [Printers and Faxes] window.
Press the {{{{Printer}}}} key on the machine's control panel.
DDDD
Press [Job Reset] on the display panel.
EEEE
1
A message appears on the display panel indicating that the print job is being
canceled.
Important
❒ This procedure cancels the print job that is being processed by the ma-
chine. In some cases, the machine may already be processing data for the
next print job following the one currently being output. In this case, the
next print job is also canceled when you press [Job Reset].
❒ When the machine is being shared by multiple computers, be careful not
to accidentally cancel someone else's print job.
Note
❒ You cannot stop printing data that has already been processed internally
by the machine. Because of this, printing may continue for a few pages after you press [Job Reset].
❒ A print job that contains a large volume of data may take considerable time
to stop.
9
Page 14
1
Setting Up the Printer Driver and Canceling a Print Job
Macintosh - Canceling a Print Job
Double-click the printer icon on the desktop.
AAAA
A window appears, showing all the print jobs that are currently queuing to
be printed. Check the current status of the job you want to cancel.
Note
❒ In Mac OS X, start Print Center.
Select the name of the job you want to cancel.
BBBB
Click the pause icon, and then click the trash icon.
CCCC
Press the {{{{Printer}}}} key on the machine's control panel.
DDDD
Press [Job Reset] on the display panel.
EEEE
A message appears on the display panel indicating that the print job is being
canceled.
Important
❒ This procedure cancels the print job that is being processed by the ma-
chine. In some case, the machine may already be processing data for the
next print job following the one currently being output. In this case, the
next print job is also canceled when you press [Job Reset].
❒ When the machine is being shared by multiple computers, be careful not
to accidentally cancel someone else's print job.
Note
❒ You cannot stop printing data that has already been processed internally
by the machine. Because of this, printing may continue for a few pages after you press [Job Reset].
❒ A print job that contains a large volume of data may take considerable time
to stop.
10
Page 15
2. Uninstalling the Printer
Driver
Uninstalling the Printer Driver
This section describes how to uninstall the printer drivers. Actual procedures
may vary depending on the operating system.
Follow the procedures below as appropriate.
Windows 95/98/Me - Uninstalling the Printer Driver
Close all the applications that are currently running.
AAAA
Click [Start] on the taskbar, point to [Settings], and then click [Printers].
BBBB
The [Printers] window appears.
Click the icon of the machine you want to remove.
CCCC
On the [File] menu, click [Delete].
DDDD
A confirmation dialog box appears.
Click [Yes] to uninstall the printer driver.
EEEE
Windows 2000/XP - Uninstalling the Printer Driver
Limitation
❒ Uninstalling a printer driver requires Manage Printers permission. Members
of the Administrators and Power Users groups have Manage Printers permission by default. When you uninstall a printer driver, log on using an account
that has Manage Printers permission.
Close all the applications that are currently running.
AAAA
Click [Start] on the taskbar, point to [Settings], and then click [Printers].
BBBB
The [Printers] window appears.
Note
❒ In Windows XP Professional, access the [Printers and Faxes] window from
[Start] on the taskbar.
❒ In Windows XP Home Edition, access the [Printers and Faxes] window by
clicking [Control Panel] from [Start] on the taskbar. Then click [Printers andOther Hardware], and then [Printers and Faxes].
Click the icon of the machine you want to remove.
CCCC
11
Page 16
Uninstalling the Printer Driver
On the [File] menu, click [Delete].
DDDD
A confirmation dialog box appears.
Click [Yes] to uninstall the printer driver.
EEEE
Note
❒ You can also uninstall the printer driver using the following procedure.
2
• Windows 2000
In the [Printers] window, click [Server Properties] on the [File] menu to
A
display the [Print Server Properties] window.
On the [Drivers] tab, click the driver you want to remove, and then
B
click [Remove].
Click [Yes].
C
Click [OK].
D
• Windows XP
In the [Printers and Faxes] window, click [Server Properties] on the [File]
A
menu to display the [Print Server Properties] window.
On the [Drivers] tab, click the driver you want to remove, and then
B
click [Remove].
Click [Yes].
C
Click [OK].
D
Windows NT 4.0 - Uninstalling the Printer Driver
Limitation
❒ Uninstalling a printer driver requires Full Control access permission. Mem-
bers of the Administrators, Server Operators, Print Operators, and Power Users groups have Full Control Permission by default. When you uninstall a
printer driver, log on using an account that has Full Control permission.
12
Close all applications that are currently running.
AAAA
Click [Start] on the taskbar, point to [Settings], and then click [Printers].
BBBB
The [Printers] window appears.
Click the icon of the machine you want to remove.
CCCC
On the [File] menu, click [Delete].
DDDD
A confirmation dialog box appears.
Click [Yes] to uninstall the printer driver.
EEEE
Page 17
Uninstalling the Printer Driver
Mac OS - Uninstalling the PostScript 3 Printer Driver
Drag the “AdobePS” file from the [Extensions] folder in [System Folder] to
AAAA
[Trash].
Drag the PPD file and plug-in file from the [Printer Descriptions] folder in the
BBBB
[Extensions] folder in [System Folder] to [Trash].
Mac OS X - Uninstalling the PostScript 3 Printer Driver
Run Print Center.
AAAA
Select the printer driver you want to uninstall in the Printer List window,
BBBB
and then click [Delete].
2
13
Page 18
2
Uninstalling the Printer Driver
14
Page 19
3. Printing with the Control
Panel
Sample Print
Use this function to print only the first set of a multiple-set print job. After you
have checked the result, the remaining sets can be printed or canceled from the
machine's control panel. This can help in avoiding large amounts of misprints in
case of mistakes in the content or in the print settings.
Note
❒ If the application has a collate option, make sure that it is not selected before
sending a print job. By default, sample print jobs are automatically collated
by the printer driver. If a collate option is selected from the application print
dialog box, more prints than intended may be printed.
❒ You can identify the file you want to print by the User ID and the date and
time when the job was stored.
❒ The number of pages the machine can save depends on the contents of the
print image. For example, the machine can save up to 30 jobs or 1,000 pages
including locked print files depending on data volume.
❒ If the first set of the sample print files is not as you expected and you do not
want to print the remaining sets, delete the sample print file using the display
panel. If you print the remaining sets of the sample print file, the job in the
machine is deleted automatically.
Printing a Sample Print File
The following procedure describes how to print a sample print file with the PCL
5c printer driver. For information about how to print a sample print file with the
PostScript 3 printer driver, see the PostScript3 Board Type 1232 Operating Instruc-tions Supplement included as a PDF file on the CD-ROM.
Limitation
❒ Applications, like PageMaker, which use their own drivers do not work with
this function.
Configure the sample print in the properties of the printer driver.
AAAA
Reference
For details on configuring the PCL 5c or RPCS™ printer driver, see the corresponding Help files.
Click [OK] in the application's print dialog box to start printing.
BBBB
Note
❒ Make sure to set more than 2 copies.
The sample print job is sent to the machine and the first set is printed.
15
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3
ZFFH371E
Printing with the Control Panel
On the machine's control panel, press the {{{{Printer}}}} key to display the Print-
CCCC
er Screen.
Press [View Sample Print jobs].
DDDD
A list of the sample print files stored in the machine is displayed.
The following will also be displayed:
• User ID: The User ID set up by the printer driver.
• Date/Time : The date and time when the job was sent from the computer.
• Qty.: The number of remaining sets.
Select the file you want to print by pressing on it.
EEEE
Note
❒ Press [UUUUPrev.] or [TTTTNext] to scroll through the list.
❒ Only one file can be selected at a time.
Press [Change Set Qty.] to change the number of sets to be printed.
FFFF
16
If you do not want to change the set quantity, proceed to step
.
H
Page 21
Enter the new number of sets using the number keys and press [OK].
GGGG
Sample Print
ZFFH361E
The screen returns to the file list screen.
Note
❒ You can enter up to 999 sets.
❒ Press [Clear] to correct any entry mistakes.
❒ If you want to cancel changing the set quantity, press [Cancel].
Press [Print].
HHHH
The print confirmation screen is displayed.
Press [Yes].
IIII
The remaining sets are printed.
Note
❒ Press [No] to cancel printing.
❒ When printing is completed, the stored file will be deleted.
❒ If printing is stopped by pressing [Job Reset] after printing has started, the
file will be deleted.
3
17
Page 22
3
ZFFH371E
Printing with the Control Panel
Deleting a Sample Print File
If you are not satisfied with the sample printout, you can delete the sample print
file, revise it and print it again until the settings are fine.
Press the {{{{Printer}}}} key to display the Printer Screen.
AAAA
Press [View Sample Print jobs].
BBBB
A list of the sample print files stored in the machine is displayed.
Select the file you want to delete by pressing on it.
CCCC
Note
❒ Press [UUUUPrev.] or [TTTTNext] to scroll through the list.
❒ Only one file can be selected at a time.
Press [Delete].
DDDD
The delete confirmation screen will be displayed.
Press [Yes] to delete the file.
EEEE
After the file has been deleted the screen will return to the file list screen.
Note
❒ If you do not want to delete the file, press [No].
18
Page 23
Sample Print
ZFFH371E
Checking the Error Log
If a file could not be stored in the machine, you can check the error log on the
control panel.
Limitation
❒ The error log displays only the 20 most recent entries. If the power is turned
off, the log will be deleted.
Press the {{{{Printer}}}} key to display the Printer Screen.
AAAA
3
Press [View Sample Print jobs].
BBBB
Press [Show Error Log].
CCCC
Press [UUUUPrev.] or [TTTTNext] to scroll the error files.
DDDD
Press [Exit] after checking the log.
You will then return to the file list screen.
Note
❒ For printing files that appear in the error log, resend them after stored files
in the machine have been printed or deleted.
19
Page 24
3
Printing with the Control Panel
Locked Print
Use this function to maintain privacy when printing confidential documents on
the machine over a shared network. Usually, it is possible to print data by using
the control panel once the data is stored in this machine. When using Locked
Print, it will not be possible to print unless a password is entered on the machine's control panel. Your confidential documents will be safe from viewing by
other people.
Note
❒ If the application has a collate option, make sure that it is not selected before
sending a print job. By default, locked print jobs are automatically collated by
the printer driver. If a collate option is selected from the application print dialog box, more sets than intended may be printed.
❒ You can identify the file you want to print by the User ID and the date and
time when the job was stored.
❒ The number of pages the machine can save depends on the contents of the
print image. For example, the machine can save up to 30 jobs or 1,000 pages
including sample print files depending on data volume.
❒ After the locked print file is printed, the job in the machine is deleted auto-
matically.
❒ Turning off the main power switch of the machine deletes the locked print
file.
Printing a Locked Print File
The following procedure describes how to print a locked print file with the PCL
5c printer driver. For information about how to print a locked print file with the
PostScript 3 printer driver, see the PostScript 3 Board Type 1232 Operating Instruc-tions Supplement included as a PDF file on the CD-ROM.
Limitation
❒ Applications, like PageMaker, which use their own drivers do not work with
this function.
Configure the locked print in the properties of the printer driver.
AAAA
Reference
For details on configuring the PCL 5c or RPCS™ printer driver, see the corresponding Help files.
Click [OK] in the application's print dialog box to start printing.
BBBB
The locked print job is sent to the machine.
20
Page 25
Locked Print
ZFFH371E
On the machine's control panel, press the {{{{Printer}}}} key to display the Print-
CCCC
er Screen.
Press [View Locked Print jobs].
DDDD
3
A list of the locked print files stored in the machine is displayed.
The following will be also be displayed:
• User ID: The User ID set up by the printer driver.
• Date/Time: The date and time when the job was sent from the computer.
• Qty: The number of remaining sets.
Select the file you want to print by pressing on it.
EEEE
Note
❒ Press [UUUUPrev.] or [TTTTNext] to scroll through the list.
❒ Only one file can be selected at a time.
Press [Print].
FFFF
The password screen is displayed.
21
Page 26
3
ZFFH371E
Printing with the Control Panel
Enter the password using the number keys and press [OK].
GGGG
The print confirmation screen is displayed.
Note
❒ A confirmation screen will appear when the password has not been en-
tered correctly. Press [OK] to enter the password again.
Press [Yes].
HHHH
The locked file is printed.
Note
❒ Press [No] to cancel printing.
❒ If printing is stopped by pressing [Job Reset] after printing has started, the
file will be deleted.
Deleting Locked Print Files
Press the {{{{Printer}}}} key to display the Printer Screen.
AAAA
22
Press [View Locked Print jobs].
BBBB
A list of the locked files stored in the machine is displayed.
Select the file you want to delete by pressing on it.
CCCC
Note
❒ Press [UUUUPrev.] or [TTTTNext] to scroll through the list.
❒ Only one file can be selected at a time.
Page 27
Press [Delete].
ZFFH371E
DDDD
The password screen is displayed.
Enter the password using the number keys and press [OK].
EEEE
Locked Print
The delete confirmation screen is displayed.
Press [Yes].
FFFF
After the file has been deleted, the screen returns to the file list screen.
Note
❒ If you do not want to delete the file, press [No].
❒ If you forget your password, set [Display Password with Stored File] to “ON”
on the [Key Operator Tools] tab of the System Settings screen. With this setting, the password screen is not displayed in the procedure above. For
more information about [Display Password with Stored File], see the GeneralSettings Guide.
Checking the Error Log
If a file could not be stored in this machine, you can check the error log on the
control panel.
Limitation
❒ The error log displays only the 20 most recent entries. If the power is turned
off, the log will be deleted.
3
Press the {{{{Printer}}}} key to display the Printer Screen.
AAAA
23
Page 28
3
Printing with the Control Panel
Select [View Locked Print jobs].
BBBB
Press [Show Error Log].
CCCC
Press [UUUUPrev.] or [TTTTNext] to scroll the error files.
DDDD
Press [Exit] after checking the log.
You will then return to the file list screen.
Note
❒ For printing files that appear in the error log, resend them after stored files
in the machine have been printed or deleted.
24
Page 29
Accessing the Document Server
Accessing the Document Server
The Document Server enables you to save documents in the machine's built-in
hard disk to edit and print as you want.
Reference
For more information about Document Server functions, see the General Settings Guide.
For information about how to access to Document Server from a client, see the
printer driver's Help.
Note
❒ When you use the Document Server, the following can be selected using the
machine's control panel:
• Copies
• Collate
• Duplex
• Staple
3
• Paper Source
• Output Tray
❒ The above items are dimmed, so you cannot set them from the [Printer Proper-
ties] dialog box when the Document Server is selected.
❒ You must enter a User ID of up to eight alphanumeric characters.
❒ You had better enter “Password” and “File Name” to distinguish the job from
others.
❒ Up to 1,000 files can be saved on the Document Server. No new files can be
saved once 1,000 files are saved. Even if less than 1,000 files are saved, new
files cannot be saved when
• a file to be saved contains more than 1,000 pages,
• the total number of pages contained in files saved exceeds 2,000,
• the hard disk is full.
❒ The Document Server also saves files scanned via Automatic Document Feed-
er (ADF) or exposure glass. You should delete unnecessary saved files once
in a while so as not to exceed the capacity of the hard disk. For how to delete
saved files, see the General Settings Guide.
❒ When using the hard disk for functions other than Document Server func-
tions, you may be unable to save new files on the Document Server even if
there are less than 1,000 files saved.
25
Page 30
3
Printing with the Control Panel
26
Page 31
4. Troubleshooting
Error & Status Messages on the Display
Panel
❖❖❖❖ Status Messages
Messages/Second messagesStatus
Hex Dump ModeThe machine receives data in hexadecimal numbers in Hex
Dump mode. Turn off the machine after printing, and then
turn back on.
OfflineThe machine is offline. Set the machine online by pressing
[Online] on the display panel to start printing.
Please WaitThe machine is initializing the development unit. Wait for a
while.
Printing...The machine is making prints. Wait for a while.
ReadyThe default ready message. The machine is ready for use. No
action is required.
Resetting Job...The machine is resetting the print job. Wait until “Ready” ap-
pears on the display panel.
Waiting...The machine is waiting for the next data to print. Wait for a
while.
❖❖❖❖ Alert Messages
Messages/Second messagesDescriptionSolution
Close duplex unit cover.The cover of the duplex unit is
open.
Close ### coverThe cover of the indicated pa-
per tray is open.
Note
❒ “###” in the message rep-
resents a paper feed tray.
Collate has been cancelled.The collate print function has
been canceled.
DIMM has a problem.An error has occurred in the
DIMM inside the machine.
Close the cover of the duplex
unit.
Close the cover of a paper feed
tray.
Increase memory capacity.
When adding a memory module to the machine, contact
your sales or service representative.
Contact your sales or service
representative.
27
Page 32
Troubleshooting
Messages/Second messagesDescriptionSolution
4
Driver setting error.
(Memory)
Duplex has been cancelled.Duplex printing has been can-
Ethernet board has a problem.
Exceeded max capacity of
document server. Cannot
stored.
There is an error in the downloaded font(s).
Insufficient memory or memory settings for the printer driver may not match memory
actually installed.
celed.
An error has occurred in the
Ethernet board.
Hard disk drive capacity exceeded storing to the document server.
Reset the parameter for downloading fonts.
Specify correct memory capacity in the [Change Accessories...]
option in the RPCS™ printer
driver's print settings tab.
To print the image correctly,
increase memory capacity, or
reduce resolution image.
Confirm that the paper used is
suitable for duplex printing.
Or, increase memory capacity.
When adding a memory module to the machine, contact
your sales or service representative.
Turn off the main power
switch, and on. If the message
appears again, contact your
sales or service representative.
Delete files stored in the document server or decrease the
file size to be downloaded.
Exceeded max number of
files of document server. Cannot stored.
Exceeded max number of
pages of document server.
Cannot stored.
Exceeded Max. stored files in
sample print and locked
print.
Exceeded Max. stored pages
in sample print and locked
print.
Exceeded max. pages. Collate
is incomplete.
Finisher is in use for another
function. Please wait.
The maximum number of files
stored in the document server
has been exceeded.
The maximum number of pages stored in the document
server has been exceeded.
The maximum number of
stored files has been exceeded
during Sample Print or
Locked Print.
The maximum number of
stored pages has been exceeded during Sample Print or
Locked Print.
The maximum number of pages has been exceeded for collation.
The finisher is in use by another function such as the copier
function.
Delete files stored in the document server.
Delete pages stored in the document server or decrease the
number of pages to be downloaded.
Delete stored files or reduce
file sizes.
Reduce the number of pages
to be printed.
Increase memory capacity.
When adding a memory module to the machine, contact
your sales or service representative.
Wait until the other function
has finished using the finisher.
28
Page 33
Error & Status Messages on the Display Panel
Messages/Second messagesDescriptionSolution
Following output tray is full.
###
The indicated output tray is full.
Note
❒ “###” in the message rep-
resents a output tray.
HDD has a problem.An error has occurred in the
hard disk drive.
HDD has not been installed.The Locked Print was per-
formed without the hard disk
installed, or the hard disk is
damaged.
HDD is full.The maximum hard disk area
size for form/font has been exceeded.
An HDD overflow error occurred during Sample Print or
Locked Print.
IEEE 802.11b (Wireless LAN)
has a problem.
IEEE 802.11b card was not inserted when the machine was
turned on, or it was pulled out
after the machine turned on.
Remove the paper.
Turn off the main power
switch, and on. If the message
appears again, contact your
sales or service representative.
Install the hard disk if not installed. If the message appears
again after the hard disk is installed, contact your sales or
service representative.
Delete unused form/font
types.
Delete stored files or reduce
the file to be downloaded.
Turn off the machine and
check the IEEE 802.11b card is
inserted correctly. Then, turn
on the machine again. If the
message appears again, call
your service center.
4
I/O buffer overflow.The maximum size of the I/O
buffer has been exceeded.
LCT has a problem. Turn
Main Power Switch off then
on. If the error appears again,
call service representative.
dLower Staple is almost
empty.
NV-RAM has a problem.An error has occurred in the
Output tray has been
changed.
Paper in duplex unit. Open
cover and remove paper.
Paper in staple tray. Open finisher cover and remove paper.
An error occurred in the large
capacity tray.
There are a few staples remaining in the lower stapler.
optional memory unit.
The output tray has been
changed automatically.
There is a misfeed in the duplex unit.
There is paper remaining inside the finisher.
Increase the size of the I/O
buffer.
Turn off the main power
switch, wait five minutes, and
on again. If the message appears again, call your sales or
service representative.
Load in more staples.
Turn off the main power
switch, and on. If the message
appears again, call your sales
or service representative.
Select the proper output tray.
Open the cover of the duplex
unit, and remove the misfed
paper.
Open the cover of finisher, and
remove the paper.
29
Page 34
Troubleshooting
Messages/Second messagesDescriptionSolution
4
Paper size and type are mismatched.
Parallel I/F board has a problem.
Print overrun.The image data has been
Reset duplex unit correctly. If
the error appears again, call
service representative.
RPCS graphic error.There is insufficient graphics
Specified paper size and paper
type are not loaded in the paper feed tray.
An error has occurred in the
parallel interface board.
thinned out due to image compression.
The duplex unit is not set correctly, or an error has occurred
in the duplex unit.
memory to print the data.
Change the settings to continue the current job, or press
[Reset] to cancel the job.
Contact your sales or service
representative.
Increase memory capacity.
When adding a memory module to the machine, contact
your sales or service representative.
Set the duplex unit correctly. If
the message appears again,
call your sales or service representative.
Specify the correct memory
capacity in the [Change Acces-sories..] option in the RPCS™
printer driver's print settings
tab.
To print the image correctly,
add memory to the machine,
or reduce the resolution of the
image.
RPCS memory overflow.A memory overflow occurred
during the print job. After part
of the data is printed, the print
job is suspended.
RPCS syntax error.Bidirectional transmission
may not be working properly
or the RPCS™ printer driver
settings may not be correct.
Selected paper tray is in use
for another function. Please
wait.
Shift tray has a problem. Call
service representative.
Staple has been cancelled.Staple printing has been can-
dStaple is almost empty.There are a few staples re-
Staple unit is in use for another function. Please wait.
The specified paper tray is in
use by another function such
as copier function.
A malfunction occurs when
using the shift function.
celed.
maining.
The staple unit is in use by another function such as copier
function.
To print the image correctly,
add memory to the machine,
or reduce resolution.
Confirm the option settings
for the printer driver match
the options installed on the
machine.
Wait until the other function
has finished using the specified paper tray.
Contact your sales or service
representative.
Confirm paper feed direction,
paper orientation and stapling
position.
Load in more staples.
Wait until the other function
has finished using the staple
unit.
30
Page 35
Error & Status Messages on the Display Panel
Messages/Second messagesDescriptionSolution
*** No toner. Replace Toner
Cartridge.
The indicated color toner has
almost run out.
Replace the toner cartridge
with a new one.
Note
❒ “***” in the message repre-
sents the color: Black, Yellow, Magenta, or Cyan.
DToner is almost empty.The toner has almost run out.Replace the toner cartridge
with a new one.
Tray ### has a problem. Turn
Main Power Switch off then
on. If the error appears again,
call service representative.
Unauthorized user access.
Print job has been cancelled.
An error has occurred in the
indicated paper feed tray.
Note
❒ “###” in the message rep-
resents a paper feed tray.
Print job canceled due to user
restrictions.
Turn off the main power
switch, wait five minutes, and
on again. If the message appears again, call your sales or
service representative.
Check the User Code permission condition.
Machine Configuration
You can check the machine configuration using telnet or UNIX.
❖❖❖❖ telnet
Use the info command.
4
❖❖❖❖ UNIX
Use the lpr or lpstat command or stat parameter of rsh, rcp, or ftp.
Reference
For more information, see “Remote Maintenance by Telnet (mshell)”, the
Network Printing Guide provided as a PDF file on the CD-ROM labeled
“Operating Instructions”.
Note
❒ “*” (asterisk) is displayed with the current setting.
Is the power on?Confirm the cable is securely plugged into the power outlet and
the machine.
Turn on the main power switch.
Is the machine online?If not, press [Online] on the display panel.
4
Does the printer function
status indicator stay red?
Is there a warning status or
error message on the display panel?
Can you print a configuration page?
Is the interface cable connected securely to the machine and the computer?
Are you using the correct
interface cable?
Was the interface cable
connected after the machine was turned on?
Is the signal status satisfactory when using wireless
LAN in Infrastructure
mode ?
If so, check the error message on the display panel and take the required action.
If so, check the error message or warning status on the display
panel and take the required action.
If you cannot print a configuration page, there maybe a machine
malfunction. Contact your sales or service representative.
See p.52 “Machine Condition” for printing a configuration page.
Connect the interface cable securely. If it has a fastener, fasten that
securely as well.
See “Connecting the Machine”, Printer Reference 1.
The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or
worn, replace it.
See “Connecting the Machine”, Printer Reference 1.
Connect the interface cable before turning on the machine.
To check the signal status, press {{{{User Tools/Counter/Inquiry}}}} on the
control panel, and then [System Settings] on the display panel. On
the [
Interface Settings
less LAN Signal]. If signal quality is bad, move the machine to a lo-
cation where signals pass or remove any objects that block signals.
] tab, select [
IEEE 802.11b
] and then press [
Wire-
34
When using Wireless LAN,
is the SSID correctly set?
When using a Wireless
LAN, is the access point
correctly set?
When using Wireless LAN,
is the LED on the Wireless
LAN card lit or blinking?
Is the Wireless LAN being
used in Ad Hoc mode?
Confirm the machine's display panel that the SSID is correctly set.
See “Interface Settings/IEEE 802.11b (Option)”, General Settings Guide.
Confirm the access point settings when in Infrastructure mode.
Depending on the access point, client access may be limited by the
MAC address.
Also, confirm there are no problems in transmission between access point and wired clients, and between access point and wireless clients.
Confirm the orange LED is lit, and the green LED is lit or blinks
during transmission.
In that case, turn the main power switch off and on. Also, changing some of the settings in [Network] on the [Interface Settings] tab in [System Settings] on the display panel may solve the problem.
Page 39
Possible CauseSolutions
Machine Does Not Print
Is the Data In indicator
blinking or lit after starting
the print job?
If not, the data is not being sent to the machine.
❖❖❖❖ When the machine is connected to the computer using
the interface cable
Confirm that the machine port settings are correct. For a parallel port connection, port LPT1 or LPT2 should be set.
• Windows 95/98/Me
A
Click [Start], point to [Settings], and then click [Printers].
B
Click the icon of the machine. On the [File] menu, click
[Properties].
C
Click the [Details] tab.
D
Check the [Print to the following port] box to confirm that
the correct port is selected.
• Windows 2000
A
Click [Start], point to [Settings], and then click [Printers].
B
Click the icon of the machine. On the [File] menu, click
[Properties].
C
Click the [Port] tab.
D
Check the [Print to the following port] box to confirm that
the correct port is selected.
• Windows XP Professional
A
Click [Start], and then click [Printers and Faxes].
B
Click the icon of the machine. On the [File] menu, click
[Properties].
C
Click the [Ports] tab.
D
Check the [Point to the following port(s)] box to confirm
that the correct port is selected.
• Windows XP Home Edition
A
Click [Start], [Control Panel], [Printers and Other Hardware],
and then [Printers and Faxes].
B
Click the icon of the machine. On the [File] menu, click
[Properties].
C
Click the [Ports] tab.
D
Check the [Point to the following port(s)] box to confirm
that the correct port is selected.
• Windows NT 4.0
A
Click [Start], point to [Settings], and then click [Printers].
B
Click the icon of the machine. On the [File] menu, click
[
Properties
C
Click the [Port] tab.
D
Check the [Print to the following port] box to confirm that
the correct port is selected.
].
4
❖❖❖❖ Network Connection
Contact your network administrator.
35
Page 40
Troubleshooting
Other Printing Problems
StatusPossible Causes, Descriptions, and Solutions
4
The print on the
entire page is faded.
The print smudges.
The color of the
printout is different from the color
specified.
When printing
graphic data, the
output and the
screen are different.
Page layout is not
as expected.
If “Toner Saver” is selected in the [Print Quality] tab on the printer driver tab,
the entire page will be faded when printed.
See the printer driver's Help.
The settings have not been set to thick paper when printing on thick paper.
• PCL 5c/PostScript 3
Select “Thick” for [Type] on the printer driver's [Paper] tab.
• RPCS™
Select “Thick Paper” for [Paper Type] on the printer driver's [Print Set-tings] tab.
If a specific color is missing, turn the main power switch off and on. If this
does not solve the problem, contact your sales or service representative.
See the printer driver's Help.
If the printer driver is configured to use the graphics command, the graphics command from the machine is used to print.
If you want to print accurately, set the printer driver to print without using
the graphics command.
See the printer driver's Help.
Print areas differ depending on the machine used. Information that fits on
a single page on one machine may not fit on a single page of another machine.
Adjust the [Print Area] settings in the printer driver.
See the printer driver's Help.
36
Duplex printing is
malfunctioning.
• Duplex printing cannot be done with paper set in the optional bypass
tray. When using duplex printing, make settings to use paper from a
tray other than the optional bypass tray.
• Duplex printing cannot be done with thick paper, OHP transparencies,
labels, or thin paper specified as the paper type. Specify another paper
type.
• Duplex printing cannot be done with a tray for which [1-Sided Copy] has
been specified as “Paper Type” on the System Settings menu. Change
the “Paper Type” setting for the tray to [2-Sided Copy] on the System Settings menu. See the General Settings Guide.
Page 41
Other Printing Problems
StatusPossible Causes, Descriptions, and Solutions
When using Windows 95/98/Me,
Windows
2000/XP, or Windows NT4.0, either combined
printing or bookbind print does
not come out as
expected.
When using Windows 95/98/Me,
Windows
2000/XP, or Windows NT 4.0,
Auto Reduce/Enlarge print does
not come out as
expected.
A print instruction was issued
from the computer, but printing
did not start.
Make sure the application's paper size and orientation settings match those
of the printer driver.
If a different paper size and orientation are set, select the same size and orientation.
4
User code management may have been set. Ask the administrator about
valid user codes. To print, the user code must be entered from the printer
driver.
The print job is not
canceled even
when the machine
is switched to offline status.
Color changes are
extreme when adjusted using the
printer driver.
Photo images are
coarse.
Black gradation is
not natural.
Even when the machine is offline, printing is performed when [Job Receive]
has been set in “Signal Control” in the System Settings menu. Change the
system setting of “Signal Control” to “Printer priority”.
See “User Tools (System Settings)”, General Settings Guide.
• PCL 5c/PostScript 3
Do not make extreme settings for color balance in the [Advanced] dialog
box on the [Print Quality] tab in the printer driver's dialog box.
• RPCS™
Do not make extreme settings for color balance on the [Image Adjust-ments] tab in the [Change User Settings] dialog box on the [Print Quality]
tab in the printer driver's dialog box. The color sample does not show
the color of the printout.
See the printer driver's Help.
Some applications lower print resolution.
• PCL 5c/PostScript 3
Select “CMY+K” for [Gray Reproduction] in the printer driver's
[Advanced] dialog box on the [Print Quality] tab.
• RPCS™
Select “CMY+K” for [Gray Reproduction] on the [Image Adjustments] tab in
the printer driver's [Change User Setting] dialog box on the [Print Quality]
tab.
37
Page 42
Troubleshooting
StatusPossible Causes, Descriptions, and Solutions
4
Color documents
are printed in
black and white.
Fine dot pattern
does not print.
Images are cut off,
or excess is printed.
The printer driver is not set up for color printing.
• PCL 5c/PostScript 3
Select “Color” for [Color/Black and White] on the printer driver's [Setup]
tab.
• RPCS™
Select “Color” for [Color/Black and White] on the printer driver's [Print Set-tings] tab.
See the printer driver's Help.
Some applications print color files in black and white.
• PCL 5c/PostScript 3
Change the [Dithering] setting in the [Advanced] dialog box on the printer
driver's [Print Quality] tab.
• RPCS™
Change the [Dithering] setting on the [Image Adjustments] tab in the
[Change User Settings] dialog box on the [Print Quality] tab in the printer
driver's dialog box.
See the printer driver's Help.
You may be using paper smaller than the size selected in the application.
Use the same size paper as that selected in the application. If you cannot
load paper of the correct size, use the reduction function to reduce the image, and then print.
See the printer driver's Help.
It takes too much
time to complete
the print job.
Photographs and other data intensive pages take a long time for the machine to process, so simply wait when printing such data.
Changing the following settings with the printer driver may help to speed
up printing.
• PCL 5c
Select “600 dpi”, and then select “Fast” for [Gradation] on the [Print Qual-
] tab in the printer driver's dialog box.
ity
• PostScript 3
Select “Fast” for [Gradation] on the [Print Quality] tab in the printer driver's dialog box.
Select “Post Script (optimize for speed)” for PostScript output format
on the [PostScript] tab in the printer driver's dialog box.
• RPCS™
Select “600 × 600 dpi” for [Resolution] on the [Image Adjustments] tab in
the [Change User Settings] dialog box on the [Print Quality] tab in the print-
er driver's dialog box.
Select “Speed” for [Print priority] on [Print Quality] tab in the printer driver's dialog box.
See the printer driver's Help.
The data is so large or complex that it takes time to process. If the Data In
indicator is blinking, data is being processed. Just wait until printing resumes.
If "Warming Up..." appears on the display panel, the machine is warming
up. Wait for a while.
38
Page 43
Other Printing Problems
StatusPossible Causes, Descriptions, and Solutions
It takes too much
time to resume
printing.
Paper is not fed
from the selected
tray.
Solid areas, lines
or text are shiny or
glossy when created as a mixture of
cyan, magenta,
yellow.
Solid lines are
printed as broken
lines.
The data is so large or complex that it takes time to process. If the Data In
indicator is blinking, data is being processed. Just wait until printing resumes.
The machine was in Energy Saver mode. To resume from Energy Saver
mode, it has to warm up, and this takes time. To disable Energy Saver
mode, select "Off" for "Energy Saver 1" in the System Settings menu. See
the General Settings Guide.
When using a Windows operating system, printer driver settings override
those set using the display panel. Set the desired input tray using the printer driver.
See the printer driver's Help.
Make the following settings with the printer driver.
• PCL 5c
Select “K(Black)” for [Gray Reproduction] in the printer driver's [Advanced] dialog box on the [Print Quality] tab.
• PostScript 3
Select “Pure Black Text” for [Gray Reproduction] in the printer driver's [Advanced] dialog box on the [Print Quality] tab.
• RPCS™
Select “K(Black)” for [Gray Reproduction] on the [Image Adjustments] tab
in the printer driver's [Change User Settings] dialog box on the [Print Qual-ity] tab.
Make the following settings with the printer driver.
• PCL 5c/PostScript 3
Change the [Dithering] setting in the [Advanced] dialog box under the
printer driver's [Print Quality] tab.
• RPCS™
Change the [Dithering] setting under the [Image Adjustments] tab in the
[
Change User Settings
printer driver's dialog box.
See the printer driver's Help.
] dialog box, under the [
Print Quality
] tab in the
4
Optional components connected to
the machine are
not recognized
when using Windows 95/98/Me,
Windows
2000/XP, and
Windows NT 4.0.
The color of the
printout is different from the color
on the computer's
display.
You have to configure the optional component in printer properties when
bidirectional transmission is not enabled.
See the printer driver's Help.
The colors made using color toner are different from colors on the display.
When “Toner Saving” is checked on the [Print Quality] tab in the printer
driver's dialog box, the color gradation may appear differently.
See the printer driver's Help.
39
Page 44
Troubleshooting
StatusPossible Causes, Descriptions, and Solutions
4
Images are printed in the wrong
orientation.
The printed image
is different the image on the computer's display.
No transmission
when you use
1394 interface connection
The feed direction you selected and the feed direction selected in the printer driver's Option Setup of the printer driver might not be the same. Make
the proper settings.
See the printer driver's Help.
With certain functions, such as enlargement and reduction, the layout of
the image might be different to that on the computer display.
You might have selected to replace True Type fonts with machine fonts in
the printing process.
To print an image similar to the image on the computer display, make settings to print True Type fonts as an image.
See the printer driver's Help.
Check using the following procedure.
Confirm the IEEE 1394 interface cable is connected securely.
A
Restart the computer.
B
If the error occurs even after executing the above operation, go to the
following steps.
Unplug the IEEE 1394 interface cable that is connected to the computer.
C
Execute the utility tool for 1394 Interface Unit, which is stored in the fol-
D
lowing path in the CD-ROM labeled “Printer Drivers and Utilities”.
\UTILITY\1394\
Important
❒ For more information about using the utility tool for IEEE 1394, see
the README file in the same directory on the CD-ROM.
Restart the computer.
E
Printing stops and
a paper error is
displayed if the
custom size paper
in the paper feed
tray is specified
when printing
with the PostScript 3 printer
driver.
Follow the one of the procedures below.
• Press [Job Reset] on the display panel to stop printing. Set the custom
size paper in the bypass tray, and then start printing.
• Select the paper feed tray with custom size paper, and then press
[Continue] to force printing.
Note
❒ If the problem cannot be solved, contact your sales or service representative.
40
Page 45
Auto Color Calibration
Auto Color Calibration
This function is used for adjusting the balance of yellow, magenta (red), cyan
(blue), and black when certain colors are too strong or when the color of the print
is different from the screen.
Note
❒ If “D Toner is almost empty.” is shown on the display panel, the test pattern
cannot be printed.
Press the {{{{User Tools/Counter/Inquiry}}}} key on the control panel.
AAAA
ZFFH801E
Press [Maintenance].
BBBB
4
Press [Auto Color Calibration].
CCCC
Press [Start] in “Printer Function”.
DDDD
Select the item you want to calibrate.
EEEE
Note
❒ When using 600 × 600 dpi, be sure to calibrate [Test Pattern 1 (600 ×××× 600 dpi)].
❒ When using 1800 × 600 dpi, be sure to calibrate both [Test Pattern 2 (1800 ××××
A test pattern will be printed, and the message “Place Test Pattern on exposure glass correctly, then press [Start Scanning]” appears.
Note
❒ The test pattern will be printed on A4K, B4JISL, A3L, 11”x17”L or
8/”x11”K. One of the above paper sizes should be loaded on the paper
feed tray.
❒ Printing the test pattern does not advance the counter.
Place the test pattern on the exposure glass, and press [Start Scanning].
GGGG
Note
❒ The Auto Document Feeder (ADF) cannot be used to scan the test pattern.
Make sure to place it on the exposure glass.
❒ When the Auto Document Feeder (ADF) is installed on the machine, place
the test pattern on the exposure glass with two or three white sheets of the
same size on it.
Press [Exit] three times.
HHHH
Returning to the Previous Setting
Press [Previous Setting] in the screen shown on step
AAAA
Select the item you want to reset.
BBBB
Press [Yes], and then [Exit] three times. .
CCCC
above.
DDDD
42
Page 47
5. Using the Control Panel
Though the factory default settings of the machine are suitable for most printing
jobs, the “Printer Features” gives you access to a number of settings that control
basic printer operations. “Printer Features” settings you make are retained even
when you turn off the machine.
Reference
For more information about the copier features and the system settings, see
the Copy Reference and the General Settings Guide.
Adjusting Printer Features
Printer Features Menu
There are six menu items in the “Printer Features” menu.
• Paper Input
• List/Test Print
• Maintenance
• System
• Host Interface
• PCL Menu
You can select functions in the following table.
Category Function menu
Paper Input ⇒ p.46 Bypass Paper Size
List/Test Print ⇒ p.46 Config. Page
Menu List
PS Config./Font Page
PCL Config./Font Page
Hex Dump
Maintenance ⇒ p.46 Menu Protect
43
Page 48
Using the Control Panel
Category Function menu
System⇒ p.47Print Error Report
Auto Continue
Memory Overflow
Sub Paper Size
Page Size
Duplex
Job Separation
Resolution PCL
Toner Saving
Host Interface ⇒ p.50 I/O Buffer
I/O Timeout
PS
5
PCL Menu⇒ p.50 Orientation
Form Lines
Font Source
Font Number
Point Size
Font Pitch
Symbol Set
Extend A4 Width
Accessing the Printer Features
Press the {{{{User Tools/Counter/Inquiry}}}} key on the control panel.
AAAA
Press [Printer Features].
BBBB
Select the desired item by pressing the tab, and then change the settings.
CCCC
Note
❒ [OK] : Press to set the new settings and return to the previous menu.
44
❒ [Cancel] : Press to return to the previous menu without changing any set-
ting.
Page 49
Adjusting Printer Features
Exiting from the Printer Features
After changing the Printer Features, press [Exit] to return to the User
AAAA
Tools/Counter/Inquiry menu.
Press [Exit].
BBBB
Note
❒ You can also exit from the User Tools/Counter/Inquiry menu by pressing
the {{{{User Tools/Counter/Inquiry}}}} key.
5
45
Page 50
Using the Control Panel
Printer Features Parameters
Paper Input
Menu Description
Bypass Paper SizeThe paper size for the bypass tray.
For more information about paper sizes that can be set in the bypass tray, see the General Settings Guide.
Config. Page You can print the current configuration of the machine.
Reference
See p.52 “Machine Condition” for printing a configuration
page.
Menu ListYou can print the Menu List which shows the function menus of
the machine.
PS Config./Font PageYou can print the current configuration of the installed PostScript
fonts.
PCL Config./Font PageYou can print the current configuration of the installed PCL fonts
Hex Dump You can print the Hex Dump.
Maintenance
MenuDescription
Menu Protect This procedure lets you protect menu settings against accidental
changes. It makes it impossible to change the menu settings you
make with the normal procedure unless you perform the required
key operation. In a network environment, protecting settings restricts changes to menu settings to network administrators.
• Level 1
• Level 2
• Off
46
Note
❒ Default: Off
Page 51
Printer Features Parameters
The table below lists the menus that can be protected at level 1 or 2.
MenuLevel 1Level 2
Paper Size Settings×❍
Adjustment/Management❍❍
System Settings❍❍
Interface Settings❍❍
Program×❍
PCL Menu❍❍
Language❍❍
❍: Protected
×: Not protected
Note
❒ You can also use SmartNetMonitor for Admin to protect menus. To do so,
you must set an access code on the machine beforehand.
5
System
MenuDescription
Print Error Report You can select whether or not to have an error report printed
when a printer error or memory error occurs.
• Off
• On
Note
❒ Default: Off
Auto Continue You can select whether or not to enable Auto Continue. When it
is “On”, printing continues after a system error occurs.
• Off
• 0 minute
• 1 minute
• 5 minutes
• 10 minutes
• 15 minutes
Note
❒ Default: Off
47
Page 52
5
Using the Control Panel
MenuDescription
Memory OverflowYou can select whether the memory overflow error report should
be printed.
• Not Print
• Error Report
Note
❒ Default: Not Print
Sub Paper SizeYou can enable the “Auto Substitute Paper Size (A4↔LT)” fea-
Duplex You can select whether you want to print on both sides of each
page.
• Off
• Short Edge Bind
• Long Edge Bind
Note
❒ Default: Off
❒ This menu appears only when the optional Duplex unit is in-
stalled.
Job Separation You can enable “Job Separation”.
• Off
• On
Note
❒ Default: Off
❒ This menu appears only when the optional shift sort tray is in-
stalled.
5
Resolution You can set the print resolution in dots per inch.
❖❖❖❖ PCL
300 dpi, 600 dpi, 600 × 600 dpi 2 bit
❖❖❖❖ PS
300 dpi, 600 dpi, 600 × 600 dpi 2 bit
Note
❒ Default: 600 × 600 dpi 2 bit
❒ 600 × 600 dpi 2bit: 1800 × 600 dpi equivalent
❒ 300 dpi for PCL 5c: monochrome only
Toner Saving You can select whether or not to enable “Toner Saving”.
• Off
• On
Note
❒ Default: Off
49
Page 54
5
Using the Control Panel
Host Interface
Menu Description
I/O BufferYou can set the size of the I/O Buffer. Normally it is not necessary
to change this setting.
• 128 KB
• 256 KB
• 512 KB
Note
❒ Default: 128 KB
I/O Timeout You can set how many seconds the machine should wait before
ending a print job. If data from another port often arrives in the
middle of the print job, you should increase the timeout value.
• 10 seconds
• 15 seconds
• 20 seconds
• 25 seconds
• 60 seconds
Note
❒ Default: 15 seconds
PCL Menu
MenuDescription
Orientation You can set the page orientation.
• Portrait
• Landscape
Note
❒ Default: Portrait
Form Lines You can set the number of lines per page.
• 5 to 128 by 1
Note
❒ Default: 64 (Metric version), 60 (Inch version)
Font Source You can set the location of the default font.
• Internal
• Download
• HDD
50
Note
❒ Default: Internal
Page 55
Printer Features Parameters
MenuDescription
Font Number You can set the ID of the default font you want to use.
• 0 to 50 by 1
Note
❒ Default: 0
Point Size You can set the point size you want to use for the selected font.
• 4.00 to 999.75 by 0.25
Note
❒ Default: 12.00
❒ This setting is effective only for a variable-space font.
Font PitchYou can set the number of characters per inch you want to use for
the selected font.
• 0.44 to 99.99 by 0.01
Note
❒ Default: 10.00
❒ This setting is effective only for a fixed-space font.
5
Symbol Set You can specify the set of print characters for the selected font. The
available options are as follows.
Roman-8, ISO L1, ISO L2, ISO L5, PC-8, PC-8 D/N, PC-850, PC852, PC8-TK, Win L1, Win L2, Win L5, Desktop, PS Text, VN Intl,
VN US, MS Publ, Math-8, PS Math, VN Math, Pifont, Legal, ISO 4,
ISO 6, ISO 11, ISO 15, ISO 17, ISO 21, ISO 60, ISO 69, Win 3.0
Note
❒ Default: Roman-8
Extend A4 WidthYou can extend printing area width, when printing on A4 sheet
with PCL.
• Off
• On
Note
❒ Default: Off
❒ When the setting is “On”, the width will be 8/ inches.
51
Page 56
5
Using the Control Panel
Machine Condition
We recommend that you print the configuration page and check the machine's
settings before changing them.
Printing the Configuration Page
Press the {{{{User Tools/Counter/Inquiry}}}} key on the control panel.
AAAA
The User Tools/Counter/Inquiry menu appears.
Press [Printer Features].
BBBB
The Printer Features menu appears.
Press the [List/Test Print] tab.
CCCC
The following screen appears on the display panel.
Press [Config. Page].
DDDD
The configuration page is printed.
52
Page 57
6. Appendix
Staple
The following table shows the staple positions.
Note
❒ Stapling depends on paper size, paper type, number of pages and feed direc-
tion.
Paper orientation
on the machine
Print data
direction
Vertical
Horizontal
Vertical
Horizontal
Finisher 500
Staple position
Finisher 1000
ZFFH999E
Reference
• For paper sizes and maximum numbers of sheets available for stapling, see
“Staple”, Copy Reference.
• For printing method, see the printer driver's Help.
• The stapling position will change when using PostScript 3 . For more infor-
mation, see the PostScript 3 printer driver's Help.
Limitation
❒ Stapling can be done only with the optional finisher installed on the machine.
❒ Stapling cannot be done when paper is fed from the optional bypass tray.
❒ Thick paper, OHP transparencies, and labeled paper cannot be stapled.
❒ You cannot interrupt the current job with a job for another function requiring
stapling or sorting.
53
Page 58
6
Appendix
Note
❒ When the finisher is installed and stapling is specified for a job, the job will be
delivered to the Finisher Shift Tray regardless of the output tray specified.
❒ If you cannot make staple settings even with the finisher installed, options
may not be set up correctly on the printer driver. Correct option settings in
the printer driver. For details, see the Help of the printer driver.
❒ When duplex printing is specified, adjust staple positions to the binding di-
rection.
❒ When the finisher is being used for another function's job (for example, a copy
job), printing will start after the current job ends.
❒ When setting “Staple” in the printer driver settings, make sure that the “Col-
late” check box is cleared in the application's print settings. If “Collate” is enabled in the application, printing will not occur as intended.
❒ Be sure to set the paper size and orientation in the printer driver when sta-
pling.
❒ Depending on the application software you are using, print settings may not
be saved and the printed result may not be as expected.
❒ Do not pull out paper until stapling has completed as this may cause a paper
jam. When paper jams occur, check the error message on the display panel of
the machine and remove the paper. If a paper jam occurs, see the General Set-tings Guide.
❒ When printing restarts after removing the jammed paper, the printing posi-
tion may be different depending on the location of the paper jam.
• If the paper jam occurred in the optional finisher, printing will restart from
the top page of the data currently being printed, or from the page on which
the paper jam occurred.
• If the paper jam occurred in the machine, printing will restart from the
page on which the paper jam occurred.
❒ Even if the paper jam occurred in the machine, the error will not be cleared
unless the cover of the finisher is opened and closed.
❒ “Staple has been canceled” is displayed on the machine's display panel when
staple printing has been canceled. Staple printing will be canceled under the
following conditions:
• If the number of staple jobs exceeds maximum. For information about the
maximum number, see “Specification”, General Settings Guide.
• If a paper size that cannot be stapled is selected. For information about paper sizes that can be stapled, see “Specification”, General Settings Guide.
• If a paper type that cannot be stapled is selected.
The paper types that can be stapled are plain and recycled. Labels, thick
paper and OHP transparencies cannot be stapled.
• If positions other than those fixed for stapling are specified.
54
Page 59
Staple
• If there are inconsistencies between the duplex folding direction and the
staple printing folding location during duplex printing.
• If paper sizes are mixed when a different paper size is specified during a
print job.
• When staples have run out.
• When feeding paper from the optional bypass tray.
6
55
Page 60
6
Appendix
Spool Printing
Spool Printing allows print jobs transferred from a computer to be temporarily
stored, and then prints them after they are transferred. This shortens printing
time as it maximizes printer efficiency.
Important
❒ During Spool Printing, the hard disk is accessed and the Data-In indicator
blinks. Turning off the computer or machine during Spool Printing can damage the hard disk. Also, if the computer or machine is turned off during Spool
Printing, spooled jobs will be deleted. Do not turn the power off to the computer or machine during Spool Printing.
Limitation
❒ If data is sent to the machine using other protocols besides “LPD” or “IPP”,
spool printing cannot be performed.
❒ Up to a maximum of 50 jobs at once can be spool printed.
Note
❒ Printing the first page using Spool Printing will be slow.
❒ The computer will be released quicker from print processing, when large
amounts of data are spooled.
❒ Spool jobs stored in the machine can be viewed or deleted using a Web
browser.
----Viewing/Deleting spool jobs in a Web browser
Launch the web browser and enter the machine's IP address in the address bar.
This displays the top page.
Example :
(In this example, the IP address of the machine is 192.168.155.160)
Click “Admin Info”, and then “Spool Printing Job List (Printer)” to display the
spool jobs. To delete, check the box next to the name of the file you want to delete. Enter the password
Network Printing Guide.
*1
The default password is “password”.
http://192.168.155.160
*1
, and then click [Delete]. For more information, see the
56
Page 61
Spool Printing
----Setting Spool Printing
Spool Printing can be set using telnet or a web browser.
• Using a web browser
Click ”Configuration”, and then “General”. Set “Spool Printing”to “Enable”.
See Network Printing Guide or Help for more information.
• Using telnet
Enter “spoolsw spool on” to set Spool Printing.
See Network Printing Guide for more information about telnet.
6
57
Page 62
6
Appendix
Specifications
This section contains the electrical and hardware specifications for the machine
including information about the options.
IEEE 1394 Interface Unit Type 4510
IEEE 802.11b Interface Kit Type B
,
Interface
58
L
,
,
20
46
List/Test Print
Locked Print
43
,
,
60
59
M
,
46
,
52
,
Machine condition
Macintosh
canceling a print job
setting up, printer driver
Mac OS
PostScript 3, uninstalling
Mac OS X
PostScript 3, uninstalling
Maintenance
Memory
,
58
Memory Unit Type C 128MB/256MB
N
Network protocol
,
58
O
Operating system
,
59
P
Paper Input
PCL menu
PostScript 3 Board Type 1232
Printer driver
Printer features
Printing speed
,
46
,
50
Printer properties, Windows 2000
Printer properties, Windows 95/98/Me
Printer properties, Windows NT 4.0
setting up, Macintosh
uninstalling, Mac OS PostScript 3
uninstalling, Mac OS X PostScript 3
uninstalling, Windows 2000/
,
,
,
11
44
46
58
Windows XP
uninstalling, Windows 95/98/Me
uninstalling, Windows NT 4.0
,
,
43
accessing
menu
parameters
R
,
10
7
,
,
,
,
7
13
13
,
61
60
,
4
,
3
,
6
,
13
,
13
,
11
,
12
62
Resolution
,
58
Page 67
S
,
,
53
47
,
,
,
15
58
56
Sample Print
Specifications
Spool printing
Staple
System
T
,
Telnet
Troubleshooting
31
,
27
,
,
27
27
error messages
machine does not print
other printing problems
status messages