Saturn L-Series 2005 Warranty

IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains

owner assistance information and Saturn’s participation in the Mediation/Arbitration Program.

Keep this booklet with your vehicle and make it available to a Saturn retailer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner’s Name:

Street Address:

City & State:

Vehicle Identiﬁcation Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

© 2004 Saturn Corporation U.S.A. All rights reserved. Printed in U.S.A. GENERAL MOTORS and GM are registered trademarks of General Motors Corporation. SATURN and the SATURN emblems are registered trademarks of Saturn Corporation.

Part No. 05SATWAR C First Edition

2005 Saturn Warranty and Owner Assistance Information

Warranty Coverage at a Glance ...........................1

New Vehicle Limited Warranty ............................1

Emission Control Systems Warranty* ...................1

New Vehicle Limited Warranty .............................2

What Is Covered ...............................................2

What Is Not Covered .........................................3

Things You Should Know About the New

Vehicle Limited Warranty .................................6

Warranty Repairs – Component Exchanges ..........6

Warranty Repairs – Recycled Material ..................6

After-Manufacture “Rustprooﬁng” ..........................6

Paint, Trim, and Appearance Items ......................6

Vehicle Operation and Care ................................7

Maintenance and Warranty Service Records .........7

Chemical Paint Spotting .....................................7

Warranty Coverage – Extensions .........................8

Touring Owner Service – Outside Continental

United States, Alaska, Hawaii, or Canada .........8

Original Equipment Alterations .............................9

Pre-Delivery Service ..........................................9

Production Changes ..........................................9

Emission Control Systems Warranty ..................10

What Is Covered .............................................10

Federal Emission Control System Warranty .........10

California Emission Control System Warranty .......11

Emission Warranty Parts List ............................13

Replacement Parts ..........................................16

Maintenance and Repairs .................................17

Claims Procedure ............................................18

Owner Assistance .............................................19

Customer Satisfaction Procedure .......................19

Notiﬁcation of Name/Address Change .................20

Participation in Better Business Bureau

Mediation/Arbitration Program .........................20

State Warranty Enforcement Laws .....................21

Assistance For Text Telephone (TTY) Users .......21

Warranty Information for California Only ..............21

Special Policy Adjustment Programs Beyond

the Warranty Period .....................................22

Warranty Coverage at a Glance

The warranty coverages are summarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper (Includes Tires)

•

Coverage is for the ﬁrst 3 years or 36,000 miles, whichever comes ﬁrst.

Sheet Metal

•

Corrosion coverage is for the ﬁrst 3 years or 36,000 miles, whichever comes ﬁrst.

• Rust-through coverage is for the ﬁrst 6 years or

100,000 miles, whichever comes ﬁrst.

Emission Control Systems Warranty*

* For light duty trucks see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 10 for more information.

Federal

•

Gasoline Engines

− Defects and performance for cars and light duty engines are covered for the ﬁrst 2 years or 24,000 miles, whichever comes ﬁrst. From the ﬁrst 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously.

− Catalytic converters, engine control modules, and powertrain control modules are covered for the ﬁrst 8 years or 80,000 miles, whichever comes ﬁrst.

California

•

Gasoline Engines

− Defects and performance for cars, light duty, and medium duty engines are covered for the ﬁrst 3 years or 50,000 miles, whichever comes ﬁrst.

− Speciﬁed components for cars or light duty trucks equipped with light duty or medium duty engines are covered for the ﬁrst 7 years or 70,000 miles, whichever comes ﬁrst.

New Vehicle Limited Warranty

Saturn will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for Saturn vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.

In the state of Hawaii, authorized Saturn service is available only on the island of Oahu.

Repairs Covered

The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new or remanufactured parts.

No Charge

Warranty repairs, including towing, parts, and labor, will be made at no charge.

Obtaining Repairs

To obtain warranty repairs, take the vehicle to a Saturn retail facility within the warranty period and request the needed repairs. A reasonable time must be allowed for the retail facility to perform necessary repairs.

Warranty Period

The warranty period for all coverages begins on the date the vehicle is ﬁrst delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for 3 years or 36,000 miles, whichever comes ﬁrst, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in this section.

Accessory Coverages

All Saturn accessories sold by Saturn and parts that are permanently installed on a Saturn vehicle prior to delivery will be covered under the provisions of the New Vehicle Limited Warranty.

In the event Saturn accessories are installed after vehicle delivery, or are replaced under the new vehicle warranty, they will be covered, parts and labor, for the balance of the vehicle warranty, but in no event less than 12 months/12,000 miles. This coverage is only effective for Saturn accessories permanently installed by a Saturn retailer or an associated Saturn-approved Accessory Distributor/Installer (ADI).

Saturn accessories sold over-the-counter, or those not requiring installation, will continue to receive the standard Saturn Retailer Parts Warranty of 12 months from the date of purchase, parts only.

Saturn Licensed Accessories are covered under the accessory-speciﬁc manufacturer’s warranty and are not warranted by Saturn or its retailers.

Notice: This warranty excludes: Any communications device that becomes unusable

or unable to function as intended due to unavailability of compatible wireless service from the wireless communication carrier that provides service for the OnStar

system.

Sheet Metal Coverage

Sheet metal panels are covered against corrosion and rust-through as follows:

Corrosion: Body sheet metal panels are covered against rust for 3 years or 36,000 miles, whichever comes ﬁrst.

Rust-Through: Any body sheet metal panel that rusts through, an actual hole in the sheet metal, is covered for up to 6 years or 100,000 miles, whichever comes ﬁrst.

Important: Cosmetic or surface corrosion, resulting from stone chips or scratches in the paint, for example, is not included in sheet metal coverage.

Towing

Towing is covered to the nearest Saturn retail facility if your vehicle cannot be driven because of a warranted defect.

What Is Not Covered

Tire Damage or Wear

Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inﬂation, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.

Damage Due to Accident, Misuse, or Alteration

Damage caused as the result of any of the following is not covered.

• Collision, ﬁre, theft, freezing, vandalism, riot,

explosion, or objects striking the vehicle

• Misuse of the vehicle such as driving over curbs,

overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual.

• Alteration or modiﬁcation to the vehicle including

the body, chassis, or components after ﬁnal assembly by Saturn.

• Coverages do not apply if the odometer has been

disconnected, its reading has been altered, or

mileage cannot be determined. Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or totaled.

Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products

Damage caused by airborne fallout, chemicals, tree sap, etc., stones, hail, earthquake, water or ﬂood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things You Should

Know About the New Vehicle Limited Warranty on page 6 for more details.

Damage Due to Insufficient or Improper Maintenance

Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain ﬂuids, fuel, lubricants, or refrigerants recommended in the owner manual is not covered.

Maintenance

All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are at the owner’s expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered.

Items such as:

• Filters

• Brake Pads/Linings

• Clutch Linings

• Keyless Entry Batteries *

• Audio System Cleaning

• Coolants and Fluids

• Wiper Inserts

• Tire Rotation

are covered only when replacement or repair is the result of a defect in material or workmanship.

* Consumable battery covered up to 12 months only.

Extra Expenses

Economic loss or extra expense is not covered. Examples include:

• Loss of vehicle use

• Inconvenience

• Storage

• Payment for loss of time or pay

• Vehicle rental expense

• Lodging, meals, or other travel costs

Other Terms: This warranty gives you speciﬁc legal rights and you may also have other rights which vary from state to state.

Saturn does not authorize any person to create for it any other obligation or liability in connection with these vehicles. Any implied warranty of merchantability

or ﬁtness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty. Performance of repairs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty. Saturn shall not be liable for incidental or consequential damages, such as, but not limited to, lost wages or vehicle rental expenses, resulting from breach of this written warranty or any implied warranty.*

* Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Things You Should Know About the New Vehicle Limited Warranty

Warranty Repairs – Component Exchanges

In the interest of customer satisfaction, Saturn may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.

All exchange components used meet Saturn standards and are warranted the same as new components. Examples of the types of components that might be serviced in this fashion include: transaxle assemblies, instrument cluster assemblies, radios, compact disc players, tape players, batteries, and electronic control modules.

Warranty Repairs – Recycled Material

Environmental Protection Agency (EPA) guidelines support the capture, puriﬁcation, and reuse of automotive air conditioning refrigerant gases. As a result, any repairs Saturn may make to the sealed portion of your air conditioning system, if equipped, may involve the installation of puriﬁed reclaimed refrigerant.

After-Manufacture “Rustprooﬁng”

Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. Saturn makes no recommendations concerning the usefulness or value of such products.

Application of after-manufacture rustprooﬁng products may create an environment which reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty.

Paint, Trim, and Appearance Items

Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle inspection or during pre-delivery inspection. If you ﬁnd any paint or appearance concerns, advise your retailer as soon as possible. Deterioration due to use and exposure is not covered by the warranty. Your owner manual has instructions regarding the care of these items.

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