IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains
owner assistance information and Saturn’s participation in the Mediation/Arbitration Program.
Keep this booklet with your vehicle and make it available to a Saturn retailer if warranty work is needed.
Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner’s Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
© 2005 Saturn Corporation U.S.A. All rights reserved. Printed in U.S.A. GENERAL MOTORS and GM are registered
trademarks of General Motors Corporation. SATURN and the SATURN emblems are registered trademarks of
Saturn Corporation.
Part No. 06SATWAR B Second Printing
2006 Saturn Warranty and Owner Assistance Information
Warranty Coverage at a Glance ...........................1
New Vehicle Limited Warranty ............................1
Emission Control Systems Warranty* ...................1
New Vehicle Limited Warranty .............................2
What Is Covered ...............................................2
What Is Not Covered .........................................4
Things You Should Know About the New
Vehicle Limited Warranty .................................7
Warranty Repairs – Component Exchanges ..........7
Warranty Repairs – Recycled Material ..................7
After-Manufacture “Rustproofing” ..........................7
Paint, Trim, and Appearance Items ......................7
Vehicle Operation and Care ................................8
Maintenance and Warranty Service Records .........8
Chemical Paint Spotting .....................................8
Warranty Coverage – Extensions .........................9
Touring Owner Service – Outside Continental
United States, Alaska, Hawaii, or Canada .........9
Original Equipment Alterations ...........................10
Pre-Delivery Service ........................................10
Production Changes .........................................10
Emission Control Systems Warranty ..................11
What Is Covered .............................................11
Federal Emission Control System Warranty .........11
California Emission Control System Warranty .......12
Emission Warranty Parts List ............................15
Replacement Parts ..........................................20
Maintenance and Repairs .................................20
Claims Procedure ............................................21
Owner Assistance .............................................22
Customer Satisfaction Procedure .......................22
Notification of Name/Address Change .................23
Participation in Better Business Bureau
Mediation/Arbitration Program .........................23
State Warranty Enforcement Laws .....................24
Assistance For Text Telephone (TTY) Users .......24
Warranty Information for California Only ..............24
Special Policy Adjustment Programs Beyond
the Warranty Period .....................................25
Online Owner Center .......................................25
Warranty Coverage at a Glance
The warranty coverages are summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes Tires)
•
Coverage is for the first 3 years or 36,000 miles,
whichever comes first.
Sheet Metal
•
Corrosion coverage is for the first 3 years or
36,000 miles, whichever comes first.
• Rust-through coverage is for the first 6 years or
100,000 miles, whichever comes first.
Emission Control Systems Warranty*
* For light duty trucks see “How to Determine the
Applicable Emissions Control System Warranty” under
Emission Control Systems Warranty on page 11 for
more information.
Federal
•
Gasoline Engines
− Defects and performance for cars and light duty
engines are covered for the first 2 years or
24,000 miles, whichever comes first. From the
first 2 years or 24,000 miles to 3 years or
36,000 miles defects in material or workmanship
continue to be covered under the New Vehicle
Limited Warranty Bumper-to-Bumper coverage
explained previously.
− Catalytic converters, engine control modules, and
powertrain control modules are covered for the
first 8 years or 80,000 miles, whichever
comes first.
California
•
Gasoline Engines
− Defects and performance for cars, light duty, and
medium duty engines are covered for the first
3 years or 50,000 miles, whichever comes first.
− Specified components for cars or light duty trucks
equipped with light duty or medium duty engines
are covered for the first 7 years or 70,000 miles,
whichever comes first.
1
New Vehicle Limited Warranty
Saturn will provide for repairs to the vehicle during the
warranty period in accordance with the following
terms, conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for Saturn vehicles registered in the
United States and normally operated in the United
States or Canada, and is provided to the original and
any subsequent owners of the vehicle during the
warranty period.
In the state of Hawaii, authorized Saturn service is
available only on the island of Oahu.
Repairs Covered
The warranty covers repairs to correct any vehicle
defect related to materials or workmanship occurring
during the warranty period. Needed repairs will be
performed using new or remanufactured parts.
2
No Charge
Warranty repairs, including towing, parts, and labor, will
be made at no charge.
Obtaining Repairs
To obtain warranty repairs, take the vehicle to a Saturn
retail facility within the warranty period and request
the needed repairs. A reasonable time must be allowed
for the retail facility to perform necessary repairs.
Warranty Period
The warranty period for all coverages begins on the
date the vehicle is first delivered or put in use and ends
at the expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for 3 years or
36,000 miles, whichever comes first, except for other
coverages listed here under “What Is Covered” and
those items listed under “What Is Not Covered” later in
this section.
Accessory Coverages
All Saturn accessories sold by Saturn and parts that are
permanently installed on a Saturn vehicle prior to
delivery will be covered under the provisions of the New
Vehicle Limited Warranty. In the event Saturn
accessories are installed after vehicle delivery, or are
replaced under the new vehicle warranty, they will
be covered, parts and labor, for the balance of
the vehicle warranty, but in no event less than
12 months/12,000 miles. This coverage is only effective
for Saturn accessories permanently installed by a
Saturn retailer or an associated Saturn-approved
Accessory Distributor/Installer (ADI).
Saturn accessories sold over-the-counter, or those not
requiring installation, will continue to receive the
standard Saturn Retailer Parts Warranty of 12 months
from the date of purchase, parts only.
Saturn Licensed Accessories are covered under the
accessory-specific manufacturer’s warranty and are not
warranted by Saturn or its retailers.
Notice: This warranty excludes:
Any communications device that becomes unusable
or unable to function as intended due to
unavailability of compatible wireless service from
the wireless communication carrier that provides
service for the OnStar
®
system.
Sheet Metal Coverage
Sheet metal panels are covered against corrosion and
rust-through as follows:
Corrosion: Body sheet metal panels are covered
against rust for 3 years or 36,000 miles, whichever
comes first.
Rust-Through: Any body sheet metal panel that rusts
through, an actual hole in the sheet metal, is covered for
up to 6 years or 100,000 miles, whichever comes first.
Important: Cosmetic or surface corrosion, resulting
from stone chips or scratches in the paint, for example,
is not included in sheet metal coverage.
Towing
Towing is covered to the nearest Saturn retail facility if
your vehicle cannot be driven because of a warranted
defect.
3
What Is Not Covered
Tire Damage or Wear
Normal tire wear or wear-out is not covered. Road
hazard damage such as punctures, cuts, snags, and
breaks resulting from pothole impact, curb impact,
or from other objects is not covered. Also, damage from
improper inflation, spinning, as when stuck in mud or
snow, tire chains, racing, improper mounting or
dismounting, misuse, negligence, alteration, vandalism,
or misapplication is not covered.
Damage Due to Accident, Misuse, or
Alteration
Damage caused as the result of any of the following is
not covered.
• Collision, fire, theft, freezing, vandalism, riot,
explosion, or objects striking the vehicle
• Misuse of the vehicle such as driving over curbs,
overloading, racing, or other competition. Proper
vehicle use is discussed in the owner manual.
• Alteration or modification to the vehicle including
the body, chassis, or components after final
assembly by Saturn.
• Coverages do not apply if the odometer has been
disconnected, its reading has been altered, or
mileage cannot be determined.
Important: This warranty is void on vehicles currently
or previously titled as salvaged, scrapped, junked,
or totaled.
Damage or Corrosion Due to Environment,
Chemical Treatments, or Aftermarket
Products
Damage caused by airborne fallout, salt from sea air,
chemicals, tree sap, etc., stones, hail, earthquake, water
or flood, windstorm, lightning, the application of
chemicals or sealants subsequent to manufacture, etc.,
is not covered. See “Chemical Paint Spotting” under
Things You Should Know About the New Vehicle Limited
Warranty on page 7 for more details.
Damage Due to Insufficient or Improper
Maintenance
Damage caused by failure to follow the recommended
maintenance schedule intervals and/or failure to
use or maintain fluids, fuel, lubricants, or refrigerants
recommended in the owner manual is not covered.
4
Damage Due to Contaminated or Poor
Quality Fuel
Poor fuel quality or incorrect fuel may cause driveability
problems such as hesitation, lack of power, stall or
no start. It may also render gauges inoperable or
degrade functionality for components such as spark
plugs, oxygen sensors and the catalytic converter.
Damage from poor fuel quality, water contamination,
incorrect diesel fuel or gasoline may not be covered.
It is recommended that gasoline meet specifications
which were developed by automobile manufacturers
around the world and contained in the World-Wide Fuel
Charter which is available from the Alliance of Automobile
Manufacturers at www.autoalliance.org/fuel_charter.htm.
Gasoline meeting these specifications could provide
improved driveability and emission control system
performance compared to other gasoline.
Maintenance
All vehicles require periodic maintenance. Maintenance
services, such as those detailed in the owner manual
are at the owner’s expense. Vehicle lubrication,
cleaning, or polishing are not covered. Failure of or
damage to components requiring replacement or repair
due to vehicle use, wear, exposure, or lack of
maintenance is not covered.
Items such as:
• Filters
• Brake Pads/Linings
• Clutch Linings
• Keyless Entry Batteries *
• Audio System Cleaning
• Coolants and Fluids
• Wiper Inserts
• Tire Rotation
• Wheel Alignment/Balance **
are covered only when replacement or repair is the
result of a defect in material or workmanship.
* Consumable battery covered up to 12 months only.
** Maintenance items after 7,500 miles.
5
Extra Expenses
Economic loss or extra expense is not covered.
Examples include:
• Loss of vehicle use
• Inconvenience
• Storage
• Payment for loss of time or pay
• Vehicle rental expense
• Lodging, meals, or other travel costs
Other Terms: This warranty gives you specific legal
rights and you may also have other rights which
vary from state to state.
Saturn does not authorize any person to create for it any
other obligation or liability in connection with these
vehicles. Any implied warranty of merchantability or
fitness for a particular purpose applicable to this
vehicle is limited in duration to the duration of this
written warranty. Performance of repairs and needed
adjustments is the exclusive remedy under this
written warranty or any implied warranty. Saturn shall
not be liable for incidental or consequential
damages, such as, but not limited to, lost wages or
vehicle rental expenses, resulting from breach of this
written warranty or any implied warranty.*
* Some states do not allow limitations on how long an
implied warranty will last or the exclusion or limitation of
incidental or consequential damages, so the above
limitations or exclusions may not apply to you.
6
Things You Should Know About the New Vehicle Limited Warranty
Warranty Repairs – Component Exchanges
In the interest of customer satisfaction, Saturn may offer
exchange service on some vehicle components. This
service is intended to reduce the amount of time
your vehicle is not available for use due to repairs.
Components used in exchange are service replacement
parts which may be new, remanufactured, reconditioned,
or repaired, depending on the component involved.
All exchange components used meet Saturn standards
and are warranted the same as new components.
Examples of the types of components that might be
serviced in this fashion include: transaxle assemblies,
instrument cluster assemblies, radios, compact disc
players, tape players, batteries, and electronic control
modules.
Warranty Repairs – Recycled Material
Environmental Protection Agency (EPA) guidelines
support the capture, purification, and reuse of
automotive air conditioning refrigerant gases. As a
result, any repairs Saturn may make to the sealed
portion of your air conditioning system, if equipped, may
involve the installation of purified reclaimed refrigerant.
After-Manufacture “Rustproofing”
Your vehicle was designed and built to resist corrosion.
Application of additional rust-inhibiting materials is
neither necessary nor required under the Sheet Metal
Coverage. Saturn makes no recommendations
concerning the usefulness or value of such products.
Application of after-manufacture rustproofing products
may create an environment which reduces the corrosion
resistance built into your vehicle. Repairs to correct
damage caused by such applications are not covered
under your New Vehicle Limited Warranty.
Paint, Trim, and Appearance Items
Defects in paint, trim, upholstery, or other appearance
items are normally corrected during new vehicle
inspection or during pre-delivery inspection. If you find
any paint or appearance concerns, advise your
retailer as soon as possible. Deterioration due to use
and exposure is not covered by the warranty. Your
owner manual has instructions regarding the care of
these items.
7
Vehicle Operation and Care
Considering the investment you have made in your
Saturn, we know you will want to operate and maintain
it properly. We urge you to follow the maintenance
instructions in your owner manual.
If you have questions on how to keep your vehicle in
good working condition, see your Saturn retailer,
the place many customers choose to have their
maintenance work done. You can rely on your Saturn
retailer to use the proper parts and repair practices.
Maintenance and Warranty Service Records
Retain receipts covering performance of regular
maintenance. Repairs required due to damage resulting
from lack of maintenance are not covered by your
warranty. Receipts can be very important if a question
arises as to whether a malfunction is caused by
lack of maintenance or a defect in material or
workmanship.
A “Maintenance Record” is provided in the maintenance
schedule section of the owner manual for recording
services performed.
The servicing retailer can provide a copy of any warranty
repairs for your records.
Chemical Paint Spotting
Some weather and atmospheric conditions can create a
chemical fallout. Airborne pollutants can fall upon and
adhere to painted surfaces on your vehicle. This
damage can take two forms: blotchy, ring-shaped
discolorations, and/or small irregular dark spots etched
into the paint surface.
Although no defect in the factory applied paint causes
this, Saturn will repair, at no charge to the owner,
the painted surfaces of new vehicles damaged by this
fallout condition within 12 months or 12,000 miles
of purchase, whichever comes first.
8
Warranty Coverage – Extensions
Time Extensions: The New Vehicle Limited Warranty
will be extended one day for each day beyond the first
24 hour period in which your vehicle is at an authorized
retail facility for warranty service. You may be asked to
show the customer service orders to verify the period of
time the warranty is to be extended. Your extension rights
may vary depending on state law.
Mileage Extensions: Prior to delivery, some mileage
is put on your vehicle during testing at the assembly
plant, during shipping, and while at the retail facility.
For eligible vehicles, this mileage will be added to the
mileage limits of the warranty ensuring that you
receive full benefit of the coverage. Mileage extension
eligibility:
• Applies only to new vehicles held exclusively in
new vehicle inventory.
• Does not apply to used vehicles, Saturn-owned
vehicles, retailer owned used vehicles, or retailer
demonstrator vehicles.
• Does not apply to vehicles with more than
1,000 miles on the odometer even though
the vehicle may not have been registered for
license plates.
Touring Owner Service – Outside Continental United States, Alaska, Hawaii, or Canada
If you are touring outside the Continental United States,
Alaska, Hawaii, or Canada, and repairs are needed,
it is suggested that the necessary repairs be performed
at your expense. Once you return to the Continental
United States, Alaska, or Hawaii, you should provide
your retailer with a statement of circumstances,
the original repair order, and any paid receipts indicating
the work performed and parts replaced for
reimbursement consideration.
Important: Repairs made necessary by the use of
improper or dirty fuels and lubricants are not covered
under warranty. See your owner manual for additional
information on fuel requirements when operating in
foreign countries.
9
Original Equipment Alterations
This warranty does not cover any damage or failure
resulting from modification or alteration to the vehicle’s
original equipment as manufactured or assembled
by Saturn except for Retailer Installed Regular
Production Option (RPO) equipment such as a Delco
radio, cruise control, etc. and Saturn approved retailer
installed accessory packages as identified in the
Saturn parts and accessories manuals. Examples of the
types of alterations that would not be covered include,
but are not limited to, the installation of any non-Saturn
part or accessory, or the cutting, welding, or
disconnecting of the vehicle’s original equipment parts
and components.
Important: Retailer installed Saturn parts and
accessories not available as regular production options
may be covered under separate warranties. Consult
your retailer for details.
Pre-Delivery Service
Defects in the mechanical, electrical, sheet metal, paint,
trim, and other components of your vehicle may
occur at the factory or while it is being transported to
the retailer. Normally, any defects occurring during
assembly are identified and corrected at the factory
during the inspection process. In addition, retailers
inspect each vehicle before delivery. They repair any
uncorrected factory defects and any transit damage
detected before the vehicle is delivered to you.
Any defects still present at the time the vehicle is
delivered to you are covered by the warranty. If you find
any defects, advise your retailer without delay. For
further details concerning any repairs which the retailer
may have made prior to you taking delivery of your
vehicle, ask your retailer.
Production Changes
Saturn and Saturn retailers reserve the right to make
changes in vehicles built and/or sold by them at any time
without incurring any obligation to make the same or
similar changes on vehicles previously built and/or sold
by them.
10
Emission Control Systems Warranty
The emission warranty on your vehicle is issued in
accordance with the U.S. Federal Clean Air Act. Defects
in material or workmanship in Saturn emission parts
may also be covered under the New Vehicle Limited
Warranty Bumper-to-Bumper coverage. In any case, the
warranty with the broadest coverage applies.
What Is Covered
The parts covered under the emission warranty are
listed under the “Emission Warranty Parts List” later in
this section.
Federal Emission Control System Warranty
Federal Warranty Coverage
•
2 years or 24,000 miles and 8 years or
80,000 miles for the catalytic converter or vehicle,
powertrain, control module, engine control
module, or transaxle control module (TCM)
whichever comes first.
Federal Emission Defect Warranty
Saturn warrants to the owner the following:
• The vehicle was designed, equipped, and built so
as to conform at the time of sale with the
applicable regulations of the Federal
Environmental Protection Agency (EPA).
• The vehicle is free from defects in material and
workmanship which cause the vehicle to fail to
conform with those regulations during the emission
warranty period.
Emission related defects in the genuine Saturn parts
listed under the Emission Warranty Parts List, including
related diagnostic costs, parts, and labor are covered
by this warranty.
11
Federal Emission Performance Warranty
Some states and/or local jurisdictions have established
periodic vehicle Inspection and Maintenance (I/M)
programs to encourage proper maintenance of your
vehicle. If an EPA-approved I/M program is enforced in
your area, you may also be eligible for Emission
Performance Warranty coverage when all of the
following three conditions are met:
• The vehicle has been maintained and operated in
accordance with the instructions for proper
maintenance and use set forth in the owner
manual or maintenance schedule supplied with
your vehicle.
• The vehicle fails an EPA-approved I/M test during
the emission warranty period.*
• The failure results, or will result, in the owner of
the vehicle having to bear a penalty or other
sanctions, including the denial of the right to use
the vehicle, under local, state, or federal law.
*Saturn warrants that your retailer will replace, repair, or
adjust to Saturn specifications, at no charge to you,
any of the parts listed under the “Emission Warranty
Parts List” later in this section which may be necessary
to conform to the applicable emission standards.
Non-Saturn parts labeled “Certified to EPA Standards”
are covered by the Federal Emission Performance
Warranty.
California Emission Control System Warranty
This section outlines the emission warranty that Saturn
provides for your vehicle in accordance with the
California Air Resources Board. Defects in material or
workmanship in Saturn emission parts may also be
covered under the New Vehicle Limited Warranty
Bumper-to-Bumper coverage. In any case, the warranty
with the broadest coverage applies.
This warranty applies if your vehicle meets both of the
following requirements:
• Your vehicle is registered in California or other
states adopting California emission and
warranty regulations*.
• Your vehicle is certified for sale in California as
indicated on the vehicle’s emission control
information label.
Important: *Massachusetts, Maine, and Vermont have
California Emissions Warranty coverage. (New York
adopted California emission standards, but not the
California emissions warranty. The Federal Emissions
Control warranty applies to all vehicles in New York.)
12
Your Rights and Obligations (For Vehicles
Subject to California Exhaust Emission
Standards)
The emission control system warranty on your vehicle is
issued in accordance with the California Air Resources
Board and Saturn. In California, new motor vehicles
must be designed, equipped, and built to meet the
states’ stringent anti-smog standards. Saturn must
warrant your vehicle’s emission control system for the
periods of time and mileage listed provided there
has been no abuse, neglect, or improper maintenance
of your vehicle. Your vehicle’s emission control
system may include parts such as the fuel injection
system, ignition system, catalytic converter, and engine
computer. Also included are hoses, belts, connectors,
and other emission related assemblies.
Where a warrantable condition exists, Saturn will repair
your vehicle at no cost to you including diagnosis,
parts, and labor.
Saturn Warranty Coverage
•
For 3 years or 50,000 miles, whichever
comes first:
− If your vehicle fails a smog check inspection,
Saturn will make all necessary repairs and
adjustments to ensure that your vehicle passes
the inspection. This is your Emission Control
System Performance Warranty.
− If any emission related part on your vehicle is
defective, Saturn will repair or replace it. This
is your Short-term Emission Defects Warranty.
• For 7 years or 70,000 miles, whichever
comes first:
− If an emission related part listed in this booklet
specially noted with coverage for 7 years
or 70,000 miles is defective, Saturn will repair or
replace it. This is your Long-term Emission
Control System Defects Warranty.
• For 8 years or 80,000 miles, whichever
comes first:
− If the catalytic converter, vehicle powertrain
control module or emission related software
is found to be defective, GM will repair or replace
it under the Federal Emission Control System
Warranty.
13
• For 8 years or 80,000 miles, whichever comes first
for a Super Ultra Low Emission Vehicle (SULEV):
− If an emission related part listed in this booklet
specially noted with 7 years/70,000 miles or
8 years/80,000 miles is defective, GM will repair
or replace it. This is your long-term emission
control system defect warranty.
• For 15 years or 150,000 miles, whichever comes
first for a Partial Zero Emission Vehicle (PZEV):
− If any emission related part listed in this booklet
is defective GM will repair or replace it. This is
your emission control system defects warranty.
Any authorized Saturn retailer will, as necessary under
these warranties, replace, repair, or adjust to Saturn
specifications any genuine Saturn parts that affect
emissions.
The applicable warranty period shall begin on the date
the vehicle is delivered to the first retail purchaser
or, if the vehicle is first placed in service as a
demonstrator or company vehicle prior to sale at retail,
on the date the vehicle is placed in such service.
Owner’s Warranty Responsibilities
As the vehicle owner, you are responsible for the
performance of the scheduled maintenance listed in
your owner manual. Saturn recommends that you retain
all maintenance receipts for your vehicle, but Saturn
cannot deny warranty coverage solely for the lack
of receipts or for your failure to ensure the performance
of all scheduled maintenance.
You are responsible for presenting your vehicle to a
Saturn retailer or an Authorized Saturn Service Provider
as soon as a problem exists. The warranted repairs
should be completed in a reasonable amount of time,
not to exceed 30 days.
As the vehicle owner, you should also be aware that
Saturn may deny warranty coverage if your vehicle or a
part has failed due to abuse, neglect, improper or
insufficient maintenance, or modifications not approved
by Saturn.
If you have any questions regarding your rights and
responsibilities under these warranties, you should
contact the Customer Assistance Center at
1-800-553-6000 or, in California, write to:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990
14
Emission Warranty Parts List
The emission parts listed here are covered under the
Emission Control System Warranty. The terms are
explained previously in this section under the “Federal
Emission Control System Warranty” and the “California
Emission Control System Warranty”.
Important: Certain parts may be covered beyond
these warranties if shown with asterisk(s) as follows:
• (*) 7 years/70,000 miles or Super Low Emission
Vehicle (SULEV) 8 years/100,000 miles, whichever
comes first, California Emission Control System
Warranty coverage.
• (**) 8 years/80,000 miles, whichever comes first,
Federal emission coverage. (Also applies to
California certified light duty and medium duty
vehicles.) or California Super Ultra Low Emission
Vehicle (SULEV) 8 years/100,000 miles.
The Emission Control Systems Warranties obligations
do not apply to conditions resulting from tampering,
abuse, neglect, or improper maintenance; or any other
item listed under “What Is Not Covered” under New
Vehicle Limited Warranty on page 2. The “Other Terms”
presented under New Vehicle Limited Warranty on
page 2 also apply to the emission related warranties.
Powertrain Control System
ABS Control Module **
Camshaft Position Actuator *
Camshaft Position Actuator Valve
Coolant Level Sensor
Data Link Connector
Electronic Throttle Control (ETC) Motor
Engine Control Module (ECM) **
Engine Coolant Temp. Sensor
Fast Idle Solenoid
Flexible Fuel Sensor *
Intake Air Temperature Sensor
Malfunction Indicator Lamp
Manifold Absolute Pressure Sensor
Mass Air Flow Sensor
Oil Pressure Sensor (DoD™ only)
Oxygen Sensors
Powertrain Control Module (PCM) **
15
Programmable Read Only Memory (PROM)
Throttle Position Sensor
Throttle Position Switch
Vehicle Control Module (VCM) **
Vehicle Speed Sensor
Wheel Speed Sensor
Transmission Controls and Torque Management
Manual Transmission Clutch Switch
Park/Neutral Switch
Torque Converter Clutch Solenoids
Torque Converter Clutch Switch
Transmission Control Module **
Transmission Fluid Temperature Sensor
Transmission Gear Selection Switch (Diesel)
Transmission Internal Mode Switch
Transmission Pressure Switches
Transmission Shift SolenoidsA&B
Transmission Speed Sensors
Fuel Management System
Common Rail Assembly (6.6L DURAMAX
®
Diesel Fuel Injection Pump *
Diesel Fuel Injection Pump Timing Adjust
Diesel Fuel Injector Control Module – EDU
(6.6L DURAMAX
®
Diesel) *
Diesel Fuel Temperature Sensor
Direct Fuel Injector Assembly
(6.6L DURAMAX
®
Diesel) *
Function Block (6.6L DURAMAX®Diesel)
Fuel Injector
Fuel Pressure Regulator
Fuel Rail Assembly *
Fuel Rail Pressure Sensor (6.6L DURAMAX
Air Management System
Air Cleaner
Air Cleaner Diaphragm Motor
Air Cleaner Resonator
Air Cleaner Temp. Compensator Valve
Diesel) *
®
Diesel)
16
Air Intake Ducts
Charge Air Control Actuator
Charge Air Control Solenoid Valve
Charge Air Control Valve
Charge Air Cooler (6.6L DURAMAX
®
Diesel) *
Charge Air Cooler Fan
Idle Air Control Valve
Idle Speed Control Motor
Intake Manifold *
Intake Manifold Gasket (7/70 Only Terraza,
Uplander, Montana SV6, RELAY and
DURAMAX
®
Diesel) *
Intake Manifold Heater
Intake Manifold Tuning Valve
Intake Manifold Tuning Valve Relay
Supercharger Assembly *
Throttle Body * (Replacement Only)
Throttle Body Heater
Throttle Closing Dashpot
Turbocharger Assembly *
Turbocharger Boost Sensor (6.6L DURAMAX
Turbocharger Oil Separator
Turbocharger Thermo Purge Switch
Vacuum Pump (6.6L DURAMAX
®
Diesel)
Ignition System
Camshaft Position Sensor(s)
Crankshaft Position Sensor(s)
Distributor *
Distributor Cap
Distributor Pick Up Coil
Distributor Rotor
Glow Plug(s) (Diesel)
Glow Plug Controller (Diesel)
Glow Plug Relay (Diesel)
Ignition Coil(s)
Ignition Control Module
Ignition Timing Adjustment
Knock Sensor
Spark Plug Wires
Spark Plugs
®
Diesel)
17
Catalytic Converter System
Catalytic Converter(s) and Muffler if attached
as assembly **
Exhaust Manifold (7/70 Only Cadillac 4.6L,
Grand Prix Right Side, Terraza Right Side,
Uplander Right Side, Montana SV6 Right Side,
RELAY Right Side, and C/K Truck
<14,000 GVWR 8.1L*)
Exhaust Manifold with Catalytic Converter attached
as assembly **
Exhaust Manifold Gasket
Exhaust Pipes and/or Mufflers (when located between
catalytic converters and exhaust manifold)
Positive Crankcase Ventilation System
Oil Filler Cap
PCV Filter
PCV Oil Separator
PCV Valve
Exhaust Gas Recirculation System
EGR Feed and Delivery Pipes or Cast-in Passages
EGR Valve
EGR Valve Cooler (6.6L DURAMAX
EGR Vacuum Pump Assembly
(6.6L DURAMAX
®
Diesel)
®
Diesel)
Secondary Air Injection System
Air Pump
Check Valves
Evaporative Emission Control System
(Gasoline Engines)
Canister
Canister Purge Solenoid Valve
Canister Vent Solenoid
Fuel Feed and Return Pipes and Hoses
Fuel Filler Cap
Fuel Level Sensor
Fuel Limiter Vent Valve *
Fuel Tank Filler Pipe (with restrictor)
Fuel Tank(s) *
Fuel Tank Vacuum or Pressure Sensor
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Hybrid
Auxiliary Transmission Pump, Relay, and Circuit
Battery Pack Current Sensor and Circuit
Battery Pack 12V Modules (3)
Brake Pedal Switch (PCM ZAB Switch)
Energy Storage Control Module **
GMLAN (CAN) Communications Circuit
Hood Ajar Switch and Circuit
Hybrid Control Module **
SGCM Coolant Circuit (fan and fan relay and pump)
Starter Generator Control Module **
Wheel Speed Sensor and Circuits (left and right front)
Miscellaneous Items Used with Above Components
are Covered
Belts
Boots
Clamps
Connectors
Ducts
Fittings
Gaskets
Grommets
Hoses
Housings
Mounting Hardware
Pipes
Pulleys
Sealing Devices
Springs
Tubes
Wiring
Parts specified in your maintenance schedule that
require scheduled replacement are covered up to their
first replacement interval or the applicable emission
warranty coverage period, whichever comes first.
If failure of one of these parts results in failure of another
part, both will be covered under the Emission Control
System Warranty.
For detailed information concerning specific parts
covered by these emission control systems warranties,
ask your retailer.
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Replacement Parts
The emission control systems of your vehicle were
designed, built, and tested using genuine Saturn parts*
and the vehicle is certified as being in conformity
with applicable federal and California emission
requirements. Accordingly, it is recommended that
any replacement parts used for maintenance or
for the repair of emission control systems be new,
genuine Saturn parts.
The warranty obligations are not dependent upon the
use of any particular brand of replacement parts.
The owner may elect to use non-genuine Saturn parts
for replacement purposes. Use of replacement parts
which are not of equivalent quality may impair the
effectiveness of emission control systems.
If other than new, genuine Saturn parts are used for
maintenance replacements or for the repair of parts
affecting emission control, the owner should assure
himself/herself that such parts are warranted by
their manufacturer to be equivalent to genuine Saturn
parts in performance and durability.
* “Genuine Saturn parts,” when used in conjunction with
Saturn vehicles means parts manufactured by or for
Saturn, designed for use on Saturn vehicles, and
distributed by any division or subsidiary of Saturn.
Maintenance and Repairs
Maintenance and repairs can be performed by any
qualified service outlet; however, warranty repairs must
be performed by an Authorized Saturn Retail Service
Facility or Authorized Saturn Service Provider, except in
an emergency situation when a warranted part or an
Authorized Saturn Retail Service Facility is not
reasonably available to the vehicle owner.
In an emergency, where an authorized retailer is not
reasonably available, repairs may be performed at any
available service establishment or by the owner,
using any replacement part. Saturn will consider
reimbursement for the expense incurred, including
diagnosis, not to exceed the manufacturer’s suggested
retail price for all warranted parts replaced and labor
charges based on Saturn’s recommended time
allowance for the warranty repair and the geographically
appropriate labor rate. A part not being available
within 10 days or a repair not being completed within
30 days constitutes an emergency. Retain receipts and
failed parts in order to receive compensation for
warranty repairs reimbursable due to an emergency.
If, in an emergency situation, it is necessary to
have repairs performed by other than a Saturn retailer
and you believe the repairs are covered by emission
warranties, take the replaced parts and your receipt to a
Saturn retailer for reimbursement consideration.
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This applies to both the Federal Emission Defect
Warranty and Federal Emission Performance Warranty.
Receipts and records covering the performance of
regular maintenance or emergency repairs should be
retained in the event questions arise concerning
maintenance. These receipts and records should be
transferred to each subsequent owner. Saturn will
not deny warranty coverage solely on the absence of
maintenance records. However, Saturn may deny
a warranty claim if a failure to perform scheduled
maintenance resulted in the failure of a warranty part.
Claims Procedure
As with the other warranties covered in this booklet,
take your vehicle to any authorized Saturn retail facility
to obtain service under the emission warranty. This
should be done as soon as possible after failing
an EPA-approved I/M test or a California smog check
test, or at any time you suspect a defect in a part.
Those repairs qualifying under the warranty will
be performed by any Saturn retailer or Authorized
Saturn Service Provider at no charge. Repairs which do
not qualify will be charged to you. You will be notified
as to whether or not the repair qualifies under the
warranty within a reasonable time, not to exceed
30 days after receipt of the vehicle by the retailer or
Authorized Saturn Service Provider, or within the time
period required by local or state law.
The only exceptions would be if you request or agree to
an extension, or if a delay results from events beyond
the control of your retailer or Saturn. If you are not
so notified, Saturn will provide any required repairs at
no charge.
In the event a warranty matter is not handled to your
satisfaction, refer to the “Customer Satisfaction
Procedure” in this booklet under Owner Assistance on
page 22.
For further information or to report violations of the
Emission Control System Warranty, you may contact the
EPA at:
Manager, Certification and Compliance
Division (6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, DC 20460
For a vehicle subject to the California Exhaust Emission
Standards, you may contact the:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 97131-2990
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Owner Assistance
Customer Satisfaction Procedure
At Saturn, we are committed to the concept of total
customer satisfaction. We have made a commitment to
provide our customers with unparalleled service, before,
during, and after the purchase of a Saturn vehicle. We
call this concept the Saturn Difference. If, for any reason,
your ownership experience falls below expectations, we
suggest you take the following action:
STEP ONE: Contact the Retailer’s Customer
Assistance Liaison. Any member of retail
management; general manager or service manager has
the training, authority, and the desire to quickly and
effectively answer and resolve your questions, problems,
or concerns.
STEP TWO: Contact the Saturn Customer
Assistance Center. Should you need additional
assistance after contacting your retailer call the Saturn
Customer Assistance Center at: 1-800-553-6000.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention.
22
A Saturn Customer Assistance Center Team Member
will handle your call and assist in providing product and
warranty information, nearest retailer locations,
roadside assistance, brochures, literature, and discuss
any concerns you may have. In the event that you
desire to write to the Saturn Customer Assistance
Center, our address is:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
Have the following information available to give the
Customer Assistance Representative:
• The Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or
the plate above the left top of the instrument panel
and visible through the windshield.
• The current mileage on your vehicle
• The retailer name and location
• Your daytime and evening phone numbers
• Nature of concern
When contacting Saturn, remember that your concern will
likely be resolved at a retailers facility. That is why we
suggest you follow Step One first if you have a concern.
Notification of Name/Address Change
If you have purchased a previously owned Saturn
or have changed your name or address, provide this
information to your nearest retail facility service
department or the customer assistance center.
Participation in Better Business Bureau Mediation/Arbitration Program
Both Saturn and your retailer are committed to making
sure you are completely satisfied with your new
vehicle. However, if you continue to remain unsatisfied
after following the procedure outlined in Steps One
and Two, you should file with the BBB Auto Line
Program to enforce any additional rights you may have.
The BBB Autoline Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs
or the interpretation of the New Vehicle Limited
Warranty. Although you may be required to resort to this
informal dispute resolution program prior to filing a
court action, use of the program is free of charge and
your case will generally be heard within 40 days. If
you do not agree with the decision given in your case,
you may reject it and proceed with any other venue
for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
www.lemonlaw.bbb.org
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. Saturn reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
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State Warranty Enforcement Laws
Laws in many states permit owners to obtain a
replacement vehicle or a refund of the purchase price
under certain circumstances. The provisions of
these laws vary from state to state. To the extent
allowed by state law, Saturn requires that you first
provide us with written notification of any service
difficulty you have experienced so that we have an
opportunity to make any needed repairs before you are
eligible for the remedies provided by these laws.
Your written notification should be sent to:
Saturn Repair/Replace Law Coordinator
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S22
Spring Hill, TN 37174-1500
Assistance For Text Telephone (TTY) Users
To assist customers who are deaf or hard of hearing
and who use Text Telephones (TTYs), Saturn has TTY
equipment available at its Customer Assistance
Center.
The TTY for the Saturn Customer Assistance Center is:
1-800-TDD-6000
Warranty Information for California Only
California Civil Code Section 1793.2(d) requires that, if
Saturn or its representatives are unable to repair a
new motor vehicle to conform to the vehicle’s applicable
express warranties after a reasonable number of
attempts, Saturn shall either replace the new motor
vehicle or reimburse the buyer the amount paid
or payable by the buyer. California Civil Code Section
1793.22(b) creates a presumption that Saturn has had a
reasonable number of attempts to conform the vehicle
to its applicable express warranties if, within 18 months
from delivery to the buyer or 18,000 miles on the
vehicle’s odometer, whichever occurs first, one or more
of the following occurs:
• The same nonconformity results in a condition that
is likely to cause death or serious bodily injury if
the vehicle is driven AND the nonconformity
has been subject to repair two or more times by
Saturn or its agents AND the buyer or lessee
has directly notified Saturn of the need for
the repair of the nonconformity.
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• The same nonconformity has been subject to
repair four or more times by Saturn or its
agents AND the buyer has notified Saturn of the
need for the repair of the nonconformity.
• The vehicle is out of service by reason of repair
nonconformities by Saturn or its agents for a
cumulative total of more than 30 calendar days
after delivery of the vehicle to the buyer.
Special Policy Adjustment Programs Beyond the Warranty Period
Saturn is proud of the protection afforded by its warranty
coverages. In order to achieve maximum customer
satisfaction, there may be times when Saturn will
establish a special policy adjustment program to pay all
or part of the cost of certain repairs not covered by
the warranty or to reimburse certain repair expenses you
may have incurred. Check with your Saturn retailer or
the Saturn Customer Assistance Center to determine
whether any special policy adjustment program is
applicable to your vehicle.
When you make an inquiry, you will need to give the
year, model, and mileage of your vehicle and your VIN.
Online Owner Center
The Online Owner Center is a resource for your
ownership needs. Specific vehicle information can be
found in one place.
The Online Owner Center allows you to:
• Get e-mail service reminders.
• Access information about your specific vehicle,
including tips and videos and an electronic
version of this warranty manual.
• Keep track of your vehicle’s service history and
maintenance schedule.
• Find Saturn retailers for service nationwide.
• Receive special promotions and privileges only
available to members.
Refer to the web for updated information.
To register your vehicle, visit My Saturn within
www.saturn.com.
25
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