24
7 Troubleshooting
Problem Probable Cause What to do
Code other than
‘8’on RDM panel
LED
Self-diagnostic test
negative result
Note the code and call
your distributor
Power LED on RPT
not lit
Insufficient power
supply
Check voltage level
on power supply
inputs (10,12)
Display LED on
RDM not lit
Faulty cable
connection
Check RDM cable
connections
Varying line-to-line
voltages
Incorrect voltage
inputs connections
Check voltage inputs
connections
Non-positive phase
rotation
1. Concrete load has
negative sequence
2. Incorrect voltage
inputs connections
3. One or two phase
voltages not
connected
Check voltage inputs
connections
One or more phase
currents not
displayed
Incorrect current
inputs connections
Check current inputs
connections
Phase active powers
or power factors
unequal or values do
not correspond to
actual load
Incorrect voltage or
current inputs
connections
Check voltage and
current inputs
connections; check
polarity of CT
connections
Cannot proceed past
the first RDM menu
Incorrect password Check that your
password is correct. If
you cannot provide
the correct password,
call your distributor for
instructions on
overriding password
protection.
RDM window
continues to flash
after pressing
ENTER
Value has been
entered incorrectly or
is incompatible with
other setup
parameters.
Check that parameter
definition is correct.