24
Installation Instructions
Troubleshooting Guide
Troubleshooting Guide
(For Problems That You Can Fix Yourself)
Problem Possible Causes Solution
No segments appear on the
display
– No line current is available
– The AC adapter is not plugged in
– The weighing platform has been in the standby mode for
more than 5 minutes
– Check the power supply
– Plug the AC adapter into the platform
and into an electrical outlet
– Turn on the isi industrial terminal using the
on/off switch
The weight display shows “H” The load exceeds the capacity
of the weighing platform
Unload the weighing platform
The weight display shows
“L” or
“Err 54”
The load plate is not on the
weighing platform
Place the load plate on the platform
The weight display briefly
indicates “Err 01”
The weight unit selected requires more decimal places than
are available in the display
Select a different weight unit
The weight display briefly
indicates “Err 02”
One of the requirements for calibration/adjustment has not
been met (e.g., the weighing platform is still loaded)
Check the description of the operating menu/
instruction manual and recalibrate/readjust the
weighing platform
Unload the weighing platform
The weight display briefly
indicates “Err 03”
Calibration/adjustment was unable to be completed within
a specific time
Allow the equipment to warm up and
recalibrate/re-adjust
The error code “ERR 07” is
displayed
The last function you activated probably is not allowed for
weighing platforms used as
legal measuring instruments (legal-for-trade
Refer to the operating menu to check whether
this function is allowed for weighing platforms
used as legal measuring instruments
The error code “ERR 08” is
displayed
The load on the weighing platform is too heavy for the
platform to be zeroed
Check the “Specifications Chart” for the
configuration code you have selected
The error code “ERR 09” is
displayed
The gross weight value < zero and the weighing platform
is unloaded, but you cannot tare
Zero the weighing platform
The error code “ERR 10” is
displayed
The tare memories for your application are full, and you
tried to clear the lower-level tare memory
Clear the tare memories of your application
The error code “ERR 12” is
displayed
You tried to store a value in the tare memory for
applications, although this memory has been
blocked by menu code 2 2 x
Check the configuration
Check the value entered
The error code “ERR 17” is
displayed
Internal calibration is not possible because the preload
setting is too high
See “Setting the Preload” in the section on the
operating menu
The error code “ERR 19” is
displayed
The remaining weighing capacity available is too low
because the relatively high preload setting has reduced the
maximum capacity
See “Setting the Preload” in the section on the
operating menu
The special code »A« remains
displayed
None of the keys has been pressed since the weighing
platform was switched on
Press any key
The weight readout changes
constantly
Unstable environment (ambient conditions; e.g., too much
vibration or exposure to excessive drafts)
Set up the weighing platform in a different
area Access the “Devices” setup menu to adapt
the weighing platform to the particular
environment
The readout of the weighing
result is obviously wrong
The weighing platform has not been calibrated/ adjusted
The weighing platform was not tared before
weighing
Calibrate/ adjust the weighing platform
Tare before weighing
If any other errors occur, please contact your nearest Sartorius service center or your dealer.