Sapphire Audio SS400 Series,Model 400 User Manual
Model 400
Adjustable Base User's Manual
P/N: SS400-XX
THIS MANUAL CONTAINS IMPORTANT SAFETY INFORMATION.
PLEASE READAND KEEP FOR FUTURE REFERENCE
Serial Number:
REV: 03/22/19
TABLE OF CONTENTS
1.
Cover
2.
Table of Contents
3.
Limited Warranty
4.
Features of the SS400 Adjustable Base
5.
Important Safety Information
6.
Quick Assembly Guide
7.
Quick Assembly Guide (continued)
8.
Components for Assembly and Operation
9.
Power Cord Setup with Master Control Box
10.
Attaching Adjustable Legs
11.
Joining Two Adjustable Bases
12.
Mattress Retainer Bar
13.
Headboard & Footboard Brackets Installation (Optional Accessory)
14.
Remote Control Frequency Set-up
15.
Synchronizing Two Adjustable Bases
16.
Remote Control Features
17.
Test All Functions/ Downloading the Remote Phone Application
18.
Emergency Battery Back Up
19.
Weight Recommendations and Limits
20.
Operating Noises
21.
Troubleshooting Guide
22.
Troubleshooting Component Guide
2
10 Year Limited Warranty
FULL 1-YEAR WARRANT Y: The SS400 Adjustable Base is warranted against defects in materials or workmanship for a period of one year from the date of purchase to the original purchaser
During the firs t year, South Bay International will repair or repl ace, at no cost to the original purchaser, any defective part This includes all authorized labor and transportation costs incurred with the
repair or replacement of any parts found to be defective.
2 YEAR MOTOR WARRANT Y: The SS400 Adjustable Base has a two year, full replacement warranty, part s, tabor and transportation; on the motor should the motor(s) fail during the firs t two
years of this warranty from the original purchase date.
5 YEAR WARR ANTY: During year 2 through year 5, from the original purchase date, South Bay International will replace any bed part, to the original purchaser, found to be defective. The part must
be returned within fourteen (14) days of receipt of the replacement part(s) or purchaser may be subject to charges for said part(s) to include. but not limited to fr eight charges Liabil ity of South Bay
International is limited to the replacement of the defective part or parts ONLY with purchaser responsible for all service, installation and transportation co sts of said part(s).
10 YEAR LIM ITED WARR ANTY: During year 6 through year 10 from the or iginal purchase date, South Bay International will replace. per the terms and conditions set forth in this paragraph, any
bed part found to be defective. Purchaser shall pay 1/180 of the current replacement cost of the defective part multiplied by the number of months, after the fifth (5t h) year. from the original purchase
date This warranty applies only to replacement part(s). Purchaser may be subject to charges fo r said part(s) to include. but not limited to, freigh t charges Liabili ty of South Bay International shall
be
limited to the replacement of the defectiv e part(s)
ADDITI ONAL TE RMS AND CONDIT IONS: warranty does not include reimbursement for inconvenience, removal, installation, set up, loss of use, shipping, or any other costs or expenses not
expressly covered in thi s warranty. Thi s warranty does not apply:
•
To damage resulting from misuse or abuse caused by the purchaser.
•
To damage caused by the repairs or parts replacement by an authorized person.
•
If the SS400 Adjustable Base has been mishandled (including during shipping), subject to physical abuse or an improper power supply, or otherwise operated in a manner inconsistent with
procedures outlined in the owner's manual and warranty
•
To damage to mattresses, bedding, cables, electrical cords, or accessories supplied by dealers.
•
To modification of the SS400 Adjustable Base without prior written consent by South Bay International
•
To costs for unauthorized service calls for the purpose of educating the consumer about the SS400 Adjustable Base or locating properly functi oning power outlets
•
If the recommended weight restrictions are exceeded
•
If used in any environment or a commercial setting for which it was not intended
Some states do not allow the exclusion of incidental or consequential damages; therefore the above limitation or exclusion may not apply This warranty gives the purchaser specific legal ri ghts. The
Purchaser may have the other rights, whi ch may vary from state to state. This warranty is valid in the 48 continuous states.
WORKING WEIGHT LIM ITS: Although your SS400 Adjustable Base has been rigorously tested within the recommended limits in this publication. to maintain the highest quality standards,
exceeding the recommended weight limits may void your warranty. The recommended weight restriction is 750 lbs, and is calc ulated to include the weight of the mattress
If for any reason at all you have any questions with regards to your product or limited warranty, please don't hesitate to call us at 877-622-6550.
only with purchaser responsible for all
service. installation and freight
costs of said p
art(s).
3
Need Assistance? Call us at 1-877-622-6550 from 8:00am to 5:00pm PDT Monday - Friday
Features of the SS400 Adjustable Base
Head and foot up/down positions
Pillow Tilt support up to 30 degrees
Head and foot massage at 3 intensities
USB charging ports
14 button wireless remote control
Under bed lighting
Bluetooth for phone remote application
Pre-programmed positions: anti-snore, zero gravity, and flat position
1 programmable position
Six legs with customizable heights
Undercarriage is made with reinforced steel components for strength and durability
Emergency backup battery box
Mattress foot retainer bar
Contact customer service to purchase accessories:
Amazon Alexa dongle for voice control
Head and footboard brackets
Note: This base is designed to fit within a standard bedframe.
All 6 legs must be installed onto the adjustable base; the base will not operate properly without them. Legs
6" to allow for articulating clearance. IMPORTANT: Using ONLY one 3" segment of the leg will result in damage to the base, void the
warranty for improper use and may cause damage to the floor.
4
MUST be a MINIMUM of
Need Assistance? Call us at 1-877-622-6550 from 8:00am to 5:00pm PDT Monday - Friday
5
Need Assistance? Call us at 1-877-622-6550 from 8:00am to 5:00pm PDT Monday - Friday
Important Safety Information
PLEASE READ ALL INSTRUCTIONS AND SAFETY INFORMATION CAREFULLY BEFORE USE AND ASSEMBLY
Safety Information:
Only use the adjustable bed base for its intended use as described in this manual. Follow the guidelines below for your safety, the safety of others and to avoid risk of
electrical shoc k, fire, burns or injury:
•
Avoid fingers in pi nch-points.
• Two
•
Plug adjustable bed base into a surge protect or (not included) or directly into a suitable wall outlet.
•
If the plug does not fit your outlet, contact a qualified electrician to install a suitable outlet. Unauthorized modification or failure to use a proper power
source or surge protector will void the ele ctrical portion of your warranty.
Keep power cords away from heat ed surfaces.
•
To safely disconnect, ensure the base is in a flat position with all motors off, and unplug from power source.
•
Always unplug the base from the electrical outlet before cleaning or servicing.
•
•
Discontinue use of the bed base and contact a qualified service center if: it has a damaged cord or plug, is not working properly, or has been dropped into
water.
•
Do not place the adjustable bed base or any of its components near or in water.
•
Do not drop or insert objects into any opening. Never operate the base when the air openings are blocked.
Replacing parts on the adjustable base is allowed to be done by consumer, however tampering with internal components will void the
•
warranty.
Do not use accessories/attachments that are not recommended by the manufacturer.
•
Exceeding this weight restriction could dam age the bed and/or cause injur y and will void the warranty.
•
•
Do not operate the adjustable bed base when a person or animal is underneath the adjustable bed base. Mattresses may move or shift on bases - use caution.
VIOLATING ANY OF THE SAFETY INFORMATION WILL VOID THE WARRANTY AND MAY RESULT IN INJURY
In-Home Use:
The adjustable base is designed solely for in-home use. This base was not designed as a hospital bed and is not designed to meet hospital standards.
Do not use this base with TENT TYPE oxygen therapy equipment or near explosive gases.
Operation and Supervision:
Close supervision is required when the bed base is used by or near children, animals, conval escents or disabled persons. Immediately dispose of all packing materials as
they may pose a risk to small children and pets. To avoid injury, do not allow children or small pets to play on or under the adjustable bed base.
or more adults is strongly
recommended for
moving and assembling of the
adjustable bed base.
6
Need Assistance? Call us at 1-877-622-6550 from 8:00am to 5:00pm PDT Monday - Friday
Quick Assembly Guide
NO TOOLS REQUIRED FOR ASSEMBLY
STEP 1:
base carefully as the parts for assembly may have shifted during shipping. Remove the silver retainer bar and
cardboard boxes attached to the base. See Components for Assembly and Operation on Page 8.
STEP 2a:
all wires are connected. They might have become disconnected during shipment, See Power Cord Setup with Master
Control Box on Page 9. NOTE: Only put batteries into the Emergency Back-Up battery box during an electrical outage
and after the power cord is unplugged from the wall.
STEP 2b:
Brackets Installation (Optional Accessory) on Page 13 and begin installation of brackets. Also, if using the Split King
Base, locate the Connector Straps and refer to the instructions for Joining Two Adjustable Bases on Page 11
for installation.
Unpack the adjustable base by carefully cutting the plastic bag to remove the adjustable base. Unfold the
CAREFULLY turn the adjustable bed base on its side (it may require two people to do this) and ensure that
If the headboard and footboard attachment kit was purchased please refer to Headboard & Footboard
STEP 3:
with the plastic cup is touching the floor. Screw the six legs into the pre-drilled holes by hand, See Attaching Adjustable
Legs on Page 10. The legs must be installed onto the adjustable base; the base will not operate properly without them.
Locate the legs and choose one of the three heights of the leg, See Figure A on page 8. Make sure the leg
7
Need Assistance? Call us at 1-877-622-6550 from 8:00am to 5:00pm PDT Monday - Friday
Quick Assembly Guide
STEP 4a:
pre-programmed to work with the adjustable bed. If you have more than one adjustable bed, each remote control and
adjustable bed set should be pre-programmed to work separately. This will prevent both beds from being controlled by
one wireless remote control. See Remote Control Frequency Setup on Page 14 if you have more than one wireless
remote control/base combination.
STEP 4b:
STEP 5:
STEP 6:
STEP 7:
frequency using the instructions on Page 14.
STEP 8:
memory foam, latex or acceptable hybrid at least 8" inches in height.
Locate the wireless remote control and insert 3 AAA batteries (included). The remote control is
If you would like to synchronize a split base together see Synchronizing Two Adjustable Bases on Page 15.
Install the mattress retainer bar, refer to the instructions for the Mattress Retainer Bar on Page 12.
CAREFULLY place the bed back on all six legs and plug the base into a power outlet.
Test all functions instructions on Page 17. If the bed fails to work once plugged in, reset the remote-control
Place a mattress on the adjustable base once the bed is plugged in and functioning correctly. NOTE: Use a
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