Recommended Settings for Business
Objects Deployments
BusinessObjects Enterprise XI R2
Windows and UNIX
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4Recommended Settings for Business Objects Deployments
Recommended Settings for Business Objects Deployments
Introduction
1
chapter
Introduction
1
Overview
Overview
This document explains the configuration of different elements required to
deploy the BusinessObjects XI R2 Business Intelligence query and analysis
products.
This document presents recommendations and minimum requirements for
application and web servers and BusinessObjects XI R2 administration tools
necessary to deploy and BusinessObjects Enterprise XI R2.
Use this document in conjunction with the supported platforms documents,
available at:
The supported platform documents provide information on the different
deployment elements supported for each release of the BusinessObjects
Enterprise suite. For details on supported deployment types, refer to the
BusinessObjects Enterprise XI Release 2 Installation Guide, available at
www.techsupport.businessobjects.com.
6Recommended Settings for Business Objects Deployments
Purpose of this docum ent
This document recommendation settings configurations required for the
BusinessObjects Enterprise server to support a production or load-testing
deployment. This document assumes that you have a thorough knowledge of
the BusinessObjects Enterprise XI R2 installation processes, and does not
explain how to set up or configure these products.
This guide provides a starting point for setting parameters in a production
environment. Keep in mind that you may need to adjust parameters up or
down depending upon the exact nature of the deployment (number of users,
types of users, document complexity). This guide is not a substitute for
ensuring that the product is properly installed, nor is it a substitute for having
a good understanding of the product.
The recommendations in this guide are based on a multi-tier architecture.
Introduction
Purpose of this document
1
This document addresses the configuration of the different deployment
elements in the above figure:
•client tier architecture (the client operating system, the browser)
•server tier elements (the web server, the application server)
•database tier elements
•the network
Recommended Settings for Business Objects Deployments7
Introduction
1
Purpose of this document
Recommendations presented in this document optimize the supported
deployment environments. Some parameter changes described in this
document are required; when this is the case it is specified.
Requirements and recommendations described in this document are based
on internal tests. Parameter values not described in this document were left at
the default value.
8Recommended Settings for Business Objects Deployments
Recommended Settings for Business Objects Deployments
Client Tier Architecture
2
chapter
Client Tier Architecture
2
Overview
Overview
This chapter presents recommendations on the client machine minimum
configuration for the following scenarios:
•2-tier products (Designer, Desktop Intelligence, Crystal Reports): refer to
“Desktop operating systems on 2-tier clients” on page 10
•client browsers used to access 3-tier products (InfoView, Desktop
Intelligence in 3-tier mode, Web Intelligence, performance management
products): refer to “Browsers on 3-tier clients” on page 13
Note: Parameter values described in this chapter are recommended
minimum values. Your deployment may require increasing certain values
cited here.
Desktop operating systems on 2-tier clients
The following operating systems are supported for 2-tier deployments:
•“Windows 2000 Professional” on page 11
•“Windows XP Professional” on page 12
Refer to the supported platforms documentation for information on support
per BusinessObjects Enterprise product.
The following sections describe each of the above operating systems i n terms
of the following elements:
•Environment
This section describes the environment, including service pack and
patches, per operating system described.
•Hardware requirements
This section describes the required hardware per operating system
described.
•Parameters
10Recommended Settings for Business Objects Deployments
Windows 2000 Professional
Environment
Environment
Windows 2000 Professional Service Pack 4
Note: It is highly recommended to update the security patch at least
monthly. You must have Windows update running.
MDAC 2.8 required
Acrobat Reader 7.0
Hardware
Hardware componentValue
Number of CPU’s1
Type of CPUPentium III 733 MHz minimum
Memory256 MB recommended minimum
Disk (Size)3 GB of free space minimum, 30 GB for IDE
Network Desktop to RDBMS100Mbps
Network Card Number1
File System TypeFAT32 or NTFS (Index Service must be
Swap SpaceDefault
Client Tier Architecture
Desktop operating systems on 2-tier clients
disabled)
2
Recommended Settings for Business Objects Deployments11
Client Tier Architecture
2
Desktop operating sys t ems on 2-tier clients
Windows XP Professional
Environment
Environment
Windows XP Professional Edition Service Pack 2
MDAC 2.8 is required.
Acrobat Reader 7.0
Hardware requirements
Hardware componentValue
Number of CPUs1
Type of CPUPentium III 733MHz minimum
Memory256 MB recommended minimum
Disk (Size)3 GB of free space minimum, 30 GB for IDE
Network Desktop to RDBMS100Mbps
Network Card TypeEthernet
Network Card Number1
File System TypeFAT32 or NTFS
Swap SpaceDefault
12Recommended Settings for Business Objects Deployments
Browsers on 3-tier clients
The following sections describe settings applicable to supported browsers for
3-tier products:
•“Internet Explorer” on page 14
•“Mozilla - Firefox” on page 15
•“Safari” on page 15
Each section is divided into information on the following elements:
•Environment
•Parameters
For information on the hardware of the client machine hosting the browser,
refer to “Desktop operating systems on 2-tier clients” on page 10.
Client Tier Architecture
Browsers on 3-tier clients
2
Recommended Settings for Business Objects Deployments13
Client Tier Architecture
2
Browsers on 3-tier clients
Internet Explorer
Environment
Parameters
VersionJava Virtual Machine Comment
Internet Explorer 6.0
SP1
Internet Explorer 6.0
SP2
SUN Java Runtime
Environment 1.4.2.05
SUN Java Runtime
Environment 1.4.2.05
No Microsoft JVM supported.
No Microsoft JVM supported.
Security Settings
To access the Security Settings in Internet Explorer:
1.Select Tools > Internet Options > Security.
2.Click Custom Level.
3.In the Security Settings box, set the following parameters:
ParameterValue
Cookies > Allow per-session cookies (not stored)Enable
Miscellaneous > Submit nonencrypted form dataEnable
Scripting > Active scriptingEnable
Advanced Settings
To access the Advanced Settings in Internet Explorer:
1.Select Tools > Internet Options > Advanced.
2.Select the following options:
•Under Printing, select Print background colors and images.
•Under Browsing, select Always send URLs as UTF-8 (requires
restart).
14Recommended Settings for Business Objects Deployments
Mozilla - Firefox
Environment
Version
Mozilla 1.7.5
Firefox 1.0.4
Safari
Environment
VersionJava Virtual Machine
Safari 1.3Apple 1.4.2.05
Client Tier Architecture
Browsers on 3-tier clients
2
Recommended Settings for Business Objects Deployments15
Client Tier Architecture
2
Browsers on 3-tier clients
16Recommended Settings for Business Objects Deployments
Recommended Settings for Business Objects Deployments
Server Tier Architecture
3
chapter
Server Tier Architecture
3
Overview
Overview
This chapter presents recommendations on configuring the following
elements of the server tier:
•“Web servers” on page 18
•“Application servers” on page 25
•“Application server and web server connectors” on page 34
•“LDAP server” on page 35
•“BusinessObjects Enterprise Server operating system” on page 39
Each section is dedicated to a supported server, and is separated into the
following sub-sections:
•Environment
This section describes the environment, including service pack and
patches.
•Parameters
This section describes specific parameters and their recommend
minimum values. Recommend values for parameters not described in
these sections are left at default.
Note: Parameter values described in this chapter are recommended
minimum values. Your deployment may require increasing certain values
cited here.
Web servers
This section covers recommendations concerning the following web servers:
•“Microsoft Internet Information Server” on page 19
•“Apache” on page 20
•“IBM HTTP Server” on page 23
•“WebLogic Web Server” on page 23
•“Oracle HTTP Server” on page 24
Tip: Business Objects recommends that you do not host your web server on
the same machine as a cluster node.
18Recommended Settings for Business Objects Deployments
Microsoft Internet Information Server
Environment
VersionComment
IIS 5.0 Service Pack 4 You can only use IIS for an ASP deployment.
IIS 6.0You can only use IIS for an ASP deployment.
Parameters
ParameterValue
Process ThrottlingDisabled
Bandwidth throttling
(limitation)
TCP Port80
Number of times
accessed daily
Application
Protection
Log rotationDaily
Log TypeW3C log file format
HTTP Keep-AliveEnabled
ConnectionsUnlimited
Connection Timeout 900 seconds
ASP script TimeoutThis parameter is the maximum wait time for the
Disabled
>100,000
Medium (pooled)
execution of one ASP action. The value of this
parameter impacts the maximum duration of an
interactive refresh. Consider the maximum duration of
a document refresh before setting this value.
To allow a maximum ASP timeout of 20 minutes, for
example, set this value to 1200 (seconds).This
parameter should be less than one hour (3600
seconds) which is the maximum time Internet Explorer
will wait for a response.
Server Tier Architecture
Web servers
3
Recommended Settings for Business Objects Deployments19
Server Tier Architecture
3
Web servers
Apache
Environment
Parameters
VersionComment
Apache 2.0.50Except for HP-UX
HP-UX Apache WS 1.0.06.01For HP-UX only
•Business Objects recommends deactivating IIS if you deploy Apache on
a Windows server. This is not required, but enables you to prevent
extraneous processes running on the server.
•If you are deploying Apache on a Windows platform, start the Apache
server as a service, but only start the Apache service after the Tomcat
service. Refer to the BusinessObjects Enterprise XI Release 2 Installation Guide for instructions.
•On UNIX platforms, Business Objects recommends that you do not use
port 80 for Apache traffic for security reasons.
The following parameters are located in the httpd.conf file unless
specified otherwise.
ThreadsPerChildThis value depends on the deployment size. A
recommended value is 200, but you may need to
adjust this value depending on the number of peak
concurrent users your deployment needs to
support.
Note: Windows platforms only.
HARD_SERVER_LIMIT If
20Recommended Settings for Business Objects Deployments
MaxSpareServers exceeds 256, set
HARD_SERVER_LIMIT to the maximum value
before compilation.
Note: Unix platforms only, located in
httpd.h.
Server Tier Architecture
Web servers
ParameterValue
MinSpareServersDefault = 5
Note: Unix platforms only. Refer to Apache
documentation for recommendations: http://
httpd.apache.org/docs/2.0
MaxSpareServersDefault = 10
This parameter specifies the desired maximum
number of idle child server processes. If there are
more idle processes than this value, the parent
process kills the excess processes.
Note: Unix platforms only. Refer to Apache
documentation for recommendations: http://
httpd.apache.org/docs/2.0
StartServersDefault = 5
This parameter specifies the number of child
server processes created on startup. The number
of processes is dynamically controlled depending
on the load.
Note: Unix platforms only. Refer to Apache
documentation for recommendations: http://
httpd.apache.org/docs/2.0
MaxClientsThis value depends on the deployment size. A
recommended value is 200, but you may need to
adjust this value depending on the number of peak
concurrent users your deployment needs to
support. The maximum value is 256.
MaxClients exceeds 256, set
If
HARD_SERVER_LIMIT to the maximum value
before compilation.
Note: Unix platforms only.
Timeout300 seconds
ListenTCP Port number (> 1024)
Log rotationSet using the following syntax:
rotatelogs <archive location> <rotation
time in seconds>
Log Type
•access_log: use common format
•error_log: activated
•jk_log: activated (located in TOMCAT_HOME/
conf/mod_jk.conf)
TCP Port> 1024
3
Recommended Settings for Business Objects Deployments21
User/ GroupSet these values to the user name and group
name, respectively, under which Apache will run.
This is particularly important if you use the root
user to launch Apache; if you are logged in as the
root user to launch Apache and the User/Group
are incorrectly defined, Apache may fail to start.
Set these parameters in: httpd.conf (located in
<apache install dir>/conf) making sure
that the user and group names are both valid.
Note: Unix platforms only.
AddDefaultCharsetoff
Note: If you are using Apache.
AcceptMutxAcceptMutex flock
Note: Linux platforms only.
22Recommended Settings for Business Objects Deployments
IBM HTTP Server
Environment
Version
IBM HTTP Server 2.0.42.2
IBM HTTP Server 2.0.47
Note: Must be installed under /usr/HTTPServer as root.
Parameters
Refer to “Apache” on page 20 for recommended settings.
Configuring the EdgeSide Include Cache
The default value of the Connector Cache can be too small to cache calls to
the BOManager for large Desktop Intelligence documents. To avoid this
problem, you can disable the cache, or increase its maximum size by
updating parameters in
where the value depends on the size required for the cache. In the above
example, this value is 65536.
plugin-cgf.xml file, located at:
Server Tier Architecture
Web servers
3
WebLogic Web Server
Environment
Version
WebLogic 8.1 Service Pack 4
WebLogic 9
Parameters
Refer to “WebLogic application server” on page 31 for recommendations.
Recommended Settings for Business Objects Deployments23
Server Tier Architecture
3
Web servers
Oracle HTTP Server
Environment
Version
Oracle HTTP Server 10.1.2
Parameters
•The Oracle HTTP Server runs on Windows 2000, AIX, SOLARIS and HP-
•It runs by default on 7777 port.
•When using WebCache, the port number is incremented by 1.
UX.
24Recommended Settings for Business Objects Deployments
Application servers
This section covers recommendations concerning the following application
servers:
•“Microsoft Internet Information Server” on page 25
•“Tomcat” on page 26
•“Sun Java System (formerly SunOne) application server” on page 29
•“WebSphere application server” on page 30
•“WebLogic application server” on page 31
•“Oracle application server” on page 33
•“SAP application server” on page 33
Tip: We strongly recommend that you do not host your application server on
the same machine as a Business Objects cluster node.
Microsoft Internet Information Server
Environment
Server Tier Architecture
Application servers
3
EnvironmentComment
IIS 5.0 Service Pack 4You can only use IIS for an ASP deployment.
IIS 6.0 Service Pack 1You can only use IIS for an ASP deployment.
Note: IIS application server is supported in standalone mode. For
recommended parameter settings, refer to “Microsoft Internet Information
Server” on page 19.
Recommended Settings for Business Objects Deployments25
Server Tier Architecture
3
Application servers
Tomcat
Environment
Environment
Tomcat version 5.0.2.7
Tomcat version 5.0.2.8
Tomcat version 5.5
•JDK 1.4.2 (Business Objects recommends version 1.4.2.05 or later).
•JDK 1.5 for Tomcat 5.5
If you do a standard installation of BO XI R2, the JDK is configured
automatically. If you perform a manual installation and configuration,
configure the JDK as follows:
depends on the
deployment size. You
may need to adjust this
value depending on the
specific needs of your
deployment.
5
20
This value depends
depends on the
deployment size. You
may need to adjust this
value depending on the
specific needs of your
deployment. An
increase in this
parameter should be
proportional to any
increase in the
maxProcessors
parameter.
characters)
3
Recommended Settings for Business Objects Deployments27
Server Tier Architecture
3
Application servers
Setting the Java Heap Memory
To set the Java Heap Memory, set the parameter to:
-Xmx1024m
If your deployment includes large Desktop Intelligence documents (*.rep),
Business Objects recommends setting the Java Heap Memory limit to 1024
MB if the server has at least 2 GB of memory. Increasing the Java Heap
Memory prevents “out of memory” exceptions.
Business Objects recommends using the
Java Heap line (
option (all UNIX platforms except AIX).
Note: It is important to configure the Java Heap Memory correctly. Failure to
do so may result in Java “out of memory” exceptions.
-Xmx1024m -server) on operating systems that support this
-server option at the end of the
Location of the parameter
On UNIX platforms, this parameter is located in:
<TomCat_dir>/bin/setclasspath.sh
On Windows platforms, if Tomcat is installed as an application, set the
parameter in:
<TomCat_dir>/bin/setclasspath.bat
On Windows platforms, if Tomcat is configured to run as a service, change
the parameter in the Windows registry in the following location:
In Administration Console > JVM settings
> JVM Options (or with
asadmin command
the
as explained below)
In Administration Console > JVM settings
> JVM Options
Console > JVM settings
/usr/SUNWappserver7/
domains/domain1/
server1/config/init.conf
Default JDK is 1.5, but the version
supported for BusinessObjects Enterprise
XI R2 is 1.4.2_06+.
•-Xms1024m
•-Xmx1024m
•-XX:MaxNewSize=1024m
•-XX:NewSize=1024m
•-XX:+UseParNewGC
•-XX:+UseConcMarkSweepGC
The path of the J2SE SDK
1.4.2.05 instance.
300
3
Updating the Java Heap si ze ma nu ally
Y ou can change the Java Heap size in the Administration Console (see above
table) or using the asadmin command. For example, if you wanted to
increase the size to 1024, you would use the following syntax:
Recommended Settings for Business Objects Deployments29
Server Tier Architecture
3
Application servers
Business Objects recommends using the -server option at the end of the
Java Heap line (-Xmx1024m -server) on operating systems that support this
option (all UNIX platforms except AIX).
Updating security permissions
In the server.policy file, add the following lines:
The following WebLogic administration parameters apply to all platforms:
ParameterRecommended setting/ value
Thread Count45
Socket Readers50
Stuck Thread Max TimeSet this value to the Maximum active time
Stuck Thread Timer Interval 60
Threads Increase5
Server Tier Architecture
Application servers
specified for the Web Intelligence cluster.
3
Recommended Settings for Business Objects Deployments31
Server Tier Architecture
3
Application servers
UNIX-specific parameters
The following parameters apply to all UNIX platforms:
ParameterRecommended setting/
value
JAVA_OPTIONS *
•in startWebLogic.sh on UNIX platforms
•-Xms1024m
•-Xmx1024m
•in startwls.cmd on Windows platforms
Business Objects recommends using the
Java Heap line (
option (all UNIX platforms except AIX).
-Xmx1024m -server) on operating systems that support this
-server option at the end of the
HP-UX specific parameters
If you are deploying WebLogic on HP-UX 11i, the following parameter settings
are recommended as minimum values. Set these values within the HP-UX
environment:
ParameterRole of ParameterRecommended
setting/ value
max_thread_proc Maximum threads per process1024
maxfilesSoft file limit per process1024
maxusersInfluences other parameters256
nkthreadNumber of threads total on the system 3635
NprocMaximum number of processes2068
ncalloutNumber of pending timeouts2084
maxdsizMaximum datasegment size268 MB
Set the ulimit parameters as follows:
ulimit parameter nameRecommended value
data segment unlimited
file sizeunlimited
nofiles 16384
stack size 8192
memoryunlimited
time unlimited
32Recommended Settings for Business Objects Deployments
Oracle application server
Environment
Environment details
Oracle Application Server 10.1.2 Release 2
Parameters
ParameterRecommended setting/ value
Java Heap size
SAP application server
Environment
Environment details
SAP Netweaver 6.40
•-Xms1024m
•-Xmx1024m
Server Tier Architecture
Application servers
3
Parameters
ParameterRecommended setting/ value
Java heap
size
•-Xms64m
•-Xmx1024m
Recommended Settings for Business Objects Deployments33
Server Tier Architecture
3
Application server and w eb s erv er connectors
Application server and web ser ver
connectors
Connecting Apache and Tomcat
The following are prerequisites for connecting Apache and Tomcat:
•Set the JAVA_HOME variable to the path of the J2SE SDK directory (on
Windows, create a new system variable called JAVA_HOME).
•Ensure that the server hosting Apache and Tomcat has a fixed IP
address.
•Download the corresponding connector.
•On Windows platforms, install both Apache and Tomcat as services. For
Apache, define the service “for all users”. Define Tomcat as an "NT
service.”
The following table lists the recommended connector per configuration:
Web serverApplication serverConnector
Apache 2.0.55 Tomcat 5.0.27 and
later versions
org.apache.coyote.tomcat4.
CoyoteConnector
located in server.xml.
JK 1.2.4 or Later (Protocol AJP
1.3 )
For information and to download these connectors, refer to:
34Recommended Settings for Business Objects Deployments
LDAP server
The following LDAP servers are presented in this section:
•“Microsoft Active Directory” on page 35
•“Sun Java Enterprise System (SunOne) Directory Server” on page 36
Tip: We strongly recommend that you do not host your LDAP server on the
same machine as a Business Objects node.
Microsoft Active Directory
Environment
Environment details
Microsoft Active Directory Server 2000 SP4
Microsoft Active Directory Server 2003 SP1
There are no specific recommendations in terms of hardware or parameters.
Server Tier Architecture
LDAP server
3
Recommended Settings for Business Objects Deployments35
Server Tier Architecture
3
LDAP server
Sun Java Enterprise System (SunOn e) Directory Server
Environment
Environment details
SunOne Directory Server 5.1
SunOne Directory Server 5.2
Hardware requirements
Hardware
component
Disk size2 GB of free disk space
Disk
requirements
for directory
databases
Recommendation
Use the following recommendations to size the following
files (loaded with default indexing and configuration):
•10,000 user ldif file - 8220215 bytes
•100,000 user ldif file - 82200215 bytes
•1,000,000 user ldif file - 822000215 bytes
Entries are of type inetOrgPerson, fully populated without a
certificate. Each attribute varies in content, but is fixed in
size. The resulting directory size, including all database files
and transaction logs for these imports were as follows:
•the 10,000 user ldif file generated files of approximately
80 MB
•the 100,000 user ldif file generated files of
approximately 250 MB
•The 1,000,000 user ldif file generated files of
approximately 2 GB
36Recommended Settings for Business Objects Deployments
Additional disk requirements
These recommendations are approximate; you must determine how your
deployment of the directory impacts the disk requirements generated by eac h
of the following elements:
Logging
Size estimates for log files depend on:
•the load on the server
•log types
•the logging level
•log rotation strategy
Logs, particularly audit logs, require an increasing amount of disk space as
server load increases. The following strategies may help you handle
increasing log file size:
•Depending on the planned future server load, you may plan for extra disk
space to accommodate log files.
•Increase your log disk capacity if you intend to use debug logging.
Consider dedicating disks to logging in high volume situations.
•You may be able to decrease disk requirements by establishing an
efficient log rotation and a higher Rsystem. Use the server’s log rotation
capabilities to rotate logs often, and automate the migration of older files
on to a less expensive storage medium such as tape or cheaper disk
clusters.
Server Tier Architecture
LDAP server
3
Transaction Logs
Transaction logs are dependent on peak write loads in the directory server. If
they write in bursts, allocate more space than if the write load is constant
throughout the day.
Changelog Database
The changelog depends on how much write activity there is on the system
and what kind of changelog trimming is deployed. Allow extra space during
periods of high modification rates.
Backups and LDIF files
Like logging, backups can consume a great deal of disk space. The required
space is predictable, since the size of backups is equal to the size of your
database files.
Recommended Settings for Business Objects Deployments37
Server Tier Architecture
3
LDAP server
LDIF files and backups are generally fixed in size. Plan for cap acity of s everal
times your normal database size to accommodate several backups. Migrate
backups progressively to cheaper storage.
If you use replication, plan for additional space for initialization LDIF files.
/tmp
On Solaris systems, the db_home directory can be used for cache files on a
tmpfs partition. /tmp is part of the filesystem and could be used by a num ber
of other applications in addition to the directory server. Plan for sufficient
space in this directory, because when memory is low, tmpfs is paged to the
disk dedicated to your swap partition.
Miscellaneous
There should be enough extra room for miscellaneous data like scripts for
monitoring memory or CPU usage. Allow extra room for normal usage and
work performed by system and directory administrators. Allow room for extra
information such as the base server installation, the "o=NetscapeRoot"
branch, the configuration file overhead for each instance, and overhead for
other iPlanet products.
Core files
Allow room for core files, which are stored with the error log. Allow enough
space in the {server- A root}/ FT bin/slapd/server directory for a
core file, since the directory server stores it there if it crashes during startup.
38Recommended Settings for Business Objects Deployments
Server Tier Architecture
BusinessObjects Enterprise Server ope rating system
BusinessObjects Enterprise Server operating
system
Windows 2000 Server and Advanced Server
Environment
Environment
Windows 2000 Server Service Pack 4
Windows 2000 Advanced Server Service Pack 4
Windows 2000 Datacenter Service Pack 4
MDAC 2.8 is required on this operating system.
JDK 1.4.2 must be installed, JDK 1.4.2.05 or later recommended
Hardware
3
Parameters
Hardware componentValue
Number of CPU’s4
Type of CPUxeon PIV 1.5GHz minimum
Memory4GB minimum is recommended
Disk (Size)4GB minimum of free space+ Storage
File System TypeNTFS
Swap Spacedefault
Disk (Type)SCSI
Network Client to Middle Tier100 Mbps
Network Card TypeEthernet
Network Card Number1
ParameterValue
Index Server ActivationDisabled
TCP/IP configurationFixed IP
Recommended Settings for Business Objects Deployments39
Server Tier Architecture
3
BusinessObjects Enter pr is e Ser ver operating system
Windows 2003 Server
Environment
Environment
Windows 2003 Server Service Pack 1
Windows 2003 WebServer Service Pack 1
Windows 2003 Enterprise Service Pack 1
Windows 2003 Datacenter Service Pack 1
MDAC 2.8 is required on this operating system.
JDK 1.4.2 must be installed, JDK 1.4.2.05 or later recommended
Acrobat Reader 7.0
Hardware
Hardware componentValue
Number of CPU’s4
Type of CPUxeon PIV 1.5GHz minimum
Memory4GB minimum is recommended
Disk (Size)4GB minimum of free space+ Storage
File System TypeNTFS
Swap Spacedefault
Disk (Type)SCSI
Network Client to Middle Tier100 Mbps
Network Card TypeEthernet
Network Card Number1
40Recommended Settings for Business Objects Deployments
Solaris
Environment
Server Tier Architecture
BusinessObjects Enterprise Server ope rating system
Environment
Solaris 8 minimum installation with the following patchs:
•SUNWgzip (The GNU Zip (gzip) compression utility)
•SUNWzlib (The Zip compression library)
•SUNWscpu (Source compatibility)
•SUNWbash (GNU Bourne-Again shell (bash))
•SUNWbcp (SunOS 4.x Binary Compatibility)
•SUNWxcu4 XCU4 utilities
•SUNWxwfnt (W Window System required fonts)
•SUNWxwplt (X Window System platform software)
•SUNWlibC (Sun Workshop Compilers Bundled libC)
•SUNWuiu8 Iconv modules for UTF-8 Locale
•SUNWulcf UTF-8 Locale Environment Common Files
•SUNWmfrun (Motif RunTime Kit)
•SUNWxwice (ICE package)
Note: These patches are the required minimum.
Business Objects also recommends:
•108528-24 (kernel patch)
•108434-13 (C++ run-time)
•109147-26 (linker patch)
•109778-13 (Misc loc have errors in CTYPE and lv colln monetary)
•112668-01 (gzip patch)
•112611-02 (libz patch)
•110951-04 (tar patch)
•109324-05 (sh family patch)
•114059-02 (en_UTF-8 patch)
•108993-32 (thread, c and other library patch)
Note: Patches 109147-36 through 109147-39 (linker patch) should not be
installed as they generate core dumps in the liblovconvertor .so livbrary. This
is a known Sun OS problem.
3
Recommended Settings for Business Objects Deployments41
Server Tier Architecture
3
BusinessObjects Enter pr is e Ser ver operating system
Environment
Solaris 9 minimum installation with the following patchs:
•SUNWgzip (The GNU Zip (gzip) compression utility)
•SUNWzlib (The Zip compression library)
•SUNWscpu (Source compatibility)
•SUNWbash (GNU Bourne-Again shell (bash))
•SUNWbcp (SunOS 4.x Binary Compatibility)
•SUNWxcu4 XCU4 utilities
•SUNWxwfnt (W Window System required fonts)
•SUNWxwplt (X Window System platform software)
•SUNWlibC (Sun Workshop Compilers Bundled libC)
•SUNWuiu8 Iconv modules for UTF-8 Locale
•SUNWulcf UTF-8 Locale Environment Common Files
•SUNWmfrun (Motif RunTime Kit)
•SUNWxwice (ICE package)
Note: These patches are the required minimum.
Business Objects also recommends:
•108528-24 (kernel patch)
•112874-16 (libc)
•111711-06 (C++ run-time)
•112963-17 (linker patch)
•115754-02 (zlib patch)
Note: Patches 112963-21 through 112963-21 (linker patch) should not be
installed as they generate core dumps in the liblovconvertor.so livbrary. This
is a known Sun OS problem.
42Recommended Settings for Business Objects Deployments
Server Tier Architecture
BusinessObjects Enterprise Server ope rating system
Environment
Solaris 10 minimum installation with the following patchs:
•SUNWgzip (The GNU Zip (gzip) compression utility)
•SUNWzlib (The Zip compression library)
•SUNWscpu (Source compatibility)
•SUNWbash (GNU Bourne-Again shell (bash))
•SUNWbcp (SunOS 4.x Binary Compatibility)
•SUNWxcu4 XCU4 utilities
•SUNWxwfnt (W Window System required fonts)
•SUNWxwplt (X Window System platform software)
•SUNWlibC (Sun Workshop Compilers Bundled libC)
•SUNWuiu8 Iconv modules for UTF-8 Locale
•SUNWulcf UTF-8 Locale Environment Common Files
•SUNWmfrun (Motif RunTime Kit)
•SUNWxwice (ICE package)
Use J2SE SDK 1.4.2 (1.4.2.02 or later is recommended).
bash installed
To check the OS version, use the following command:
uname -a
To check the patch level, use the following command:
showrev -p| egrep "108528|108827|108434|109147"
3
Hardware
Graphical CardValue
Number of CPU’s4
Type of CPUU-III+ (900Mhz/1GHz minimum)
Memory8 GB recommended minimum
Disk (Size)6.5 GB minimum of free space+ Storage
500 MB for /tmp/
Business Objects recommends 1 disk dedicated to
the system, plus 2 striped disks dedicated to
application and user data.
Disk (Type)SCSI
Recommended Settings for Business Objects Deployments43
Server Tier Architecture
3
BusinessObjects Enter pr is e Ser ver operating system
Graphical CardValue
File System TypeUFS
Swap Space4 GB
Network Client to
to avoid conflicts with Business Objects server settings
(defined in the
MyWebiEnv.sh file).
3
Recommended Settings for Business Objects Deployments49
Server Tier Architecture
3
BusinessObjects Enter pr is e Ser ver operating system
Kernel parameters
To verify the kernel parameter settings:
1.Login as root.
2.Start sam.
The Configurable Parameters section under Kernel Configuration lists the
Kernel parameters.
3.Optionally, use the command kmtune to display the list of kernel
parameters.
Note: Many parameters in the following list are interrelated; changing one
value may automatically change another. The following are examples of
possible minimum settings for the kernel parameters on HP-UX 11i. If you
have already configured the kernel parameters for your specific deployment,
you may choose to leave them at their current values:
Kernel parameterValue
maxusers
dbc min pct
dbc max pct
default disk ir
maxfiles
maxfiles_lim
maxssize (=maxssize_64bit)
maxdsiz (= maxdsiz_64bit)
maxswapchunks
nproc
nfile
max_thread_proc
nkthread
npty
nstrpty
nstrtel
shmmax
shmseg
swapmem on
50Recommended Settings for Business Objects Deployments
Kernel parameterValue
swchunk
timeslice
Linux Red Hat Distribution
Environment
Environment
RHEL AS for x86, RHEL ES for x86, RHEL WS for x86, version 3.0 update 4
RHEL AS for x86, RHEL ES for x86, RHEL WS for x86, version 4.0, 4.1, 4.2
Windows Manager: KDE & Gnome installed
Services to enable/configure for any system user: at, auth, autofs, cron,
bash installed
Windows Manager: KDE & Gnome installed
The firewall must be deactivated on the server and not filtering the ports.
The NFS server must be enabled and work for any active user.
If the machine has only one processor, the default kernel will be the st andard
monoprocessor kernel (both kernels will be available).
If the machine has more than 1 CPU or if the hyperthreading option is
activated, the default kernel will be the kernel-smp (both kernels will be
available).
Server Tier Architecture
BusinessObjects Enterprise Server ope rating system
4096
10
3
Hardware
Hardware component Value
Number of CPU’s4
Type of CPUxeon PIV 1.5G Hz
Memory4 GB recommended minimum
Disk (Size)6.5 GB minimum of free space+ Storage
500 MB for /tmp/
Network100Mbps
Network Card TypeEthernet
Recommended Settings for Business Objects Deployments51
Server Tier Architecture
3
BusinessObjects Enter pr is e Ser ver operating system
Hardware component Value
Network Card Number1
Swap Space4 GB
Parameters
ParameterValue
Shell/bin/sh, /bin/ksh, or bash
User account Recommended use of a dedicated user account for
Administration tasks that is not root.
user setting
(limit, ulimit)
•data segment: unlimited
•file size: unlimited
•nofiles = 1024
•pipe size = 8
•stack size = 8192
•memory: unlimited
•time: unlimited
•maximum user processes = 1535
LD_LIBRARY
_PATH
PATH
LD_LIBRARY_PATH should be empty within the Unix user
account environment to ensure no conflict with XI R2
settings.
PATH should be restricted to /usr/local/bin:/bin:/
usr/bin:/usr/X11R6/bin
environment to ensure no conflict with XI R2 settings.
within the Unix user account
52Recommended Settings for Business Objects Deployments
Linux SuSE Distribution
Environment
Environment
SuSE Linux Enterprise Server for x86 (SLES for x86) version 9.0
SuSE Linux Enterprise Server for x86 (SLES for x86) version 9.0 SP1
Windows Manager: KDE & Gnome installed
The following packages:
•XFree86-4.3.99.902-43.22 (XFree86)
•XFree86-libs-4.3.99.902-43.22 (XFree86 Libs)
These packages are available at the following location:
BusinessObjects Enterprise Server ope rating system
3
Hardware component Value
Number of CPU’s4
Type of CPUxeon PIV 1.5G Hz
Memory4 GB recommended minimum
Disk (Size)6.5 GB minimum of free space + storage, 500 MB
for /tmp/
Network100Mbps
Network Card TypeEthernet
Network Card Number 1
Swap Space4 GB
Recommended Settings for Business Objects Deployments53
Server Tier Architecture
3
BusinessObjects Enter pr is e Ser ver operating system
Parameters
ParameterValue
Shell/bin/sh, /bin/ksh, or bash
User account Recommended use of a dedicated user account for
Administration tasks that is not root.
user setting
(limit, ulimit)
•data segment: unlimited
•file size: unlimited
•nofiles = 1024
•pipe size = 8
•stack size = 8192
•memory: unlimited
•time: unlimited
•maximum user processes = 1535
LD_LIBRARY
_PATH
PATH
LD_LIBRARY_PATH should be empty within the Unix user
account environment to ensure no conflict with XI R2
settings.
PATH should be restricted to /usr/local/bin:/bin:/
usr/bin:/usr/X11R6/bin
environment to ensure no conflict with BO XI R2 settings.
within the Unix user account
54Recommended Settings for Business Objects Deployments
Recommended Settings for Business Objects Deployments
Database Tier Architecture
4
chapter
Database Tier Architecture
4
Overview
Overview
This chapter provides recommendations on the following elements:
•“RDBMS server” on page 56
•“RDBMS client” on page 70
•“OLAP server” on page 75
•“OLAP client” on page 81
Each section is separated into the following sub-sections:
•Environment
This section describes the environment, including service pack and
patches.
•Hardware requirements
This section describes the required hardware in terms of CPU, disks,
memory and network cards.
•Parameters
This section describes specific parameters and their recommend values.
Recommend values for parameters not described in these sections are
left at default.
RDBMS server
This section presents recommendations on the following supported RDBMS
servers:
•“Oracle” on page 57
•“IBM DB2 UDB” on page 60
•“IBM Informix Dynamic Server” on page 62
•“IBM Red Brick Decision Server” on page 64
•“Microsoft SQL Server” on page 66
•“Teradata” on page 67
•“Sybase” on page 68
•“MySQL” on page 69
Tip: We strongly recommend that you do not host the database server on the
same machine as a BusinessObjects Enterprise cluster node.
56Recommended Settings for Business Objects Deployments
Oracle
Environment
Version
OracleServer 9.2.06 Enterprise Edition
OracleServer 10.1.0.3 Enterprise Edition
For AIX 5L, the following patches are required:
58Recommended Settings for Business Objects Deployments
Parameters
Database Tier Architecture
RDBMS server
4
ParameterDefinitionOracle 9
Value
db_block_size
db_block_buffers
db_file_multiblo
ck_read_count
shared_pool_size
log_checkpoint_
interval
Processes
log_buffer
sort_area_size
TCP/IP Port
sga_target
pga_aggregate_
target
undo_management
undo_tablespace
These parameters set
the RDBMS cache size
Facilitates the “full
table scan”
Storage area for
parsed SQL
Accelerates log10000n/a
Maximum number of
clients
Accelerates log163840n/a
183500n/a
64n/a
67108864 n/a
3 MBn/a
1521n/a
n/a384 MB
n/a128 MB
n/aUndo
n/aUndo
Oracle 10
value
8192
512
Recommended Settings for Business Objects Deployments59
Database Tier Architecture
4
RDBMS server
IBM DB2 UDB
Environment
Version
DB2 UDB version 8.1 with DB Client 8.1
DB2 UDB version 8.2 with DB Client 8.2
DB2 UDB zSeries 8 with DB2 Cient/DB2-Connect 8.2
DB2 UDB zSeries 7 with DB2 Client/DB2-Connect 8.1
DB2 UDB iSeries V5R2 with DB2 Connect 8.1
DB2 UDB iSeries V5R3 with DB2 Connect 8.2
JRE is required to run the DB2 tools. The minimum version of the JRE is
SCSI controller #1: Operating system, database
server software, paging file
SCSI controller #2: Database server journal files
SCSI controller #3: Dedicated to CMS tables
SCSI controller #4: Dedicated to CMS tables
SCSI controller #5: Dedicated to Data source
SCSI controller #6: Dedicated to Data source
SCSI controller #7: Dedicated to Database server
dictionary, undo information and sort space
SCSI controller #8: Dedicated to Database server
dictionary, undo information and sort space
100 Mbps
1
Recommended Settings for Business Objects Deployments61
Database Tier Architecture
4
RDBMS server
IBM Informix Dynamic Server
Environment
Version
IBM Informix Dynamic Server 2000 version 9.40
IBM Informix Dynamic Server 2000 version 10.0
IBM Informix Dynamic Server 2000 version 7.31
IBM Informix XPS 8.40
IBM Informix XPS 8.50
Hardware requirements
Hardware recommendations are divided into Windows and UNIX platforms.
Windows 2000 hardware requirements
Hardware componentValue
Number of CPU’s2
Type of CPUPIII 1.2 GHz
Memory2GB
Disk (Size)18GB x 3
Disk (Type)
Note: This specific configuration
of disk controllers is not required.
It is an example of how to
configure your disks.
Network (middle-tier to database) 100Mbps
File System TypeNTFS
Swap Spacedefault
Network Card TypeEthernet
Network Card Number1
system bus: 133 Mhz min
SCSI controller #1: Operating system,
database server software, paging file
SCSI controller #2: Database server
journal files
SCSI controller #3: All other database
server datafiles
62Recommended Settings for Business Objects Deployments
Database Tier Architecture
AIX 5L, HP 11i, and Solaris 8 hardware requirements
Hardware component Value
Number of CPU’s4
Type of CPU750 MHz minimum
Type of system bus 150Mhz min
Memory4 GB
Disk (Size)18 GB x 8
Disk (Type)
Note: This specific
configuration of disk
controllers is not
required. It is an
example of how to
configure your disks.
Recommended Settings for Business Objects Deployments65
Database Tier Architecture
4
RDBMS server
Microsoft SQL Server
Environment
Version
MS SQL Server 7.0 SP4
MS SQL Server 2000 SP3a Enterprise Edition
MS SQL Server 2000 SP4 Enterprise Edition
MS SQL Server 2005 Enterprise Edition
Hardware requirements
Hardware componentValue
Number of CPU’s2
Type of CPUPIII 1.2 GHz
Memory2 GB
Disk (Size)18 GB x 3
Disk (Type)
Note: This specific configuration
of disk controllers is not required.
It is an example of how to
configure your disks.
Network (middle-tier to database) 100Mbps
File System TypeNTFS
Swap Spacedefault
Network Card TypeEthernet
Network Card Number1
System bus: 133 Mhz min
SCSI controller #1: Operating system,
database server software, paging file
SCSI controller #2: Database server
journal files
SCSI controller #3: All other database
server datafiles
66Recommended Settings for Business Objects Deployments
Parameters
ParameterValue
Authentication modeSQL Server Authentication
Dynamically Configure
SQL Server memory
Use a fixed memory sizeCannot be activated if “Dynamically Configure
Teradata
Environment
Version
Teradata versions V2R5, V2R5 SP1, V2R6
Windows hardware requirements
Database Tier Architecture
RDBMS server
Cannot be activated if “Use a fixed memory
size” is activated.
SQL Server memory” is activated.
4
Hardware componentValue
Number of CPU’s2
Type of CPUPIII 1.2 GHz
system bus: 133 Mhz min
Memory2GB
Disk (Size)18GB x 3
Disk (Type)
Note: This specific configuration
of disk controllers is not required.
It is an example of how to
configure your disks.
Network (middle-tier to database) 100Mbps
File System TypeNTFS
Swap Spacedefault
Network Card TypeEthernet
Network Card Number1
Recommended Settings for Business Objects Deployments67
SCSI controller #1: Operating system,
database server software, paging file
SCSI controller #2: Database server
journal files
SCSI controller #3: All other database
server datafiles
Database Tier Architecture
4
RDBMS server
Sybase
Environment
Version
Sybase Adaptive Server 12.0 with Open Client 12.00
Sybase Adaptive Server 12.5.3 with Sybase ODBC 12.5 (3)
Sybase ASE IQ 12.5 with ASIQ ODBC 7.00
Sybase ASE IQ 12.6 with ASIQ ODBC 9.00
Windows hardware requirements
Hardware componentValue
Number of CPU’s2
Type of CPUPIII 1.2 GHz
Memory2 GB
Disk (Size)18 GB x 3
Disk (Type)
Note: This specific configuration
of disk controllers is not required.
It is an example of how to
configure your disks.
Network (middle-tier to database) 100Mbps
File System TypeNTFS
Swap Spacedefault
Network Card TypeEthernet
Network Card Number1
System bus: 133 Mhz min
SCSI controller #1: Operating system,
database server software, paging file
SCSI controller #2: Database server
journal files
SCSI controller #3: All other database
server datafi les
68Recommended Settings for Business Objects Deployments
MySQL
Environment
Version
MySQL 4.1.9 with MySQL AB JDBC Connector or C API
Windows hardware requirements
Hardware componentValue
Number of CPU’s2
Type of CPUPIII 1.2 GHz
Memory2 GB
Disk (Size)18 GB x 3
Disk (Type)
Note: This specific configuration
of disk controllers is not required.
It is an example of how to
configure your disks.
Network (middle-tier to database) 100Mbps
File System TypeNTFS
Swap Spacedefault
Network Card TypeEthernet
Network Card Number1
Database Tier Architecture
RDBMS server
System bus: 133 Mhz min
SCSI controller #1: Operating system,
database server software, paging file
SCSI controller #2: Database server
journal files
SCSI controller #3: All other database
server datafiles
4
Recommended Settings for Business Objects Deployments69
Database Tier Architecture
4
RDBMS client
RDBMS client
This section presents recommendations on the following supported RDBMS
clients:
•“ODBC” on page 70
•“Oracle Net” on page 71
•“DB2 Client” on page 72
•“Informix Connect” on page 72
•“Red Brick ODBC” on page 73
•“Teradata ODBC” on page 73
•“Sybase Open Client” on page 74
Business Objects supports RDBMS clients in 32-bit mode only.
ODBC
Environment
Version
ODBC Driver MDAC (GA 09/05) for MS SQL Server 2005
ODBC Driver MDAC 2.8 RTM for MS SQL Server 2000 SP3a & MS Access
2003
ODBC Driver MDAC 2.7 SP1 for MS SQL Server 7.0 SP4
OLEDB Provider MDAC 2.8 RTM for SQL Server 2000 SP3a
OLEDB Provider MDAC 2.7 SP1 for MS SQL Server 7.0 SP4
Parameters
Use default parameters for this configuration.
70Recommended Settings for Business Objects Deployments
Oracle Net
Environment
Parameters
Database Tier Architecture
RDBMS client
Version
Oracle Net9 version 9.2.0.6
Oracle Net 10.1.0.3
Note: The p4153257 patch is required if you want to install 10.1.0.3 with
RHEL 4.
Oracle Net 10g R2
On UNIX platforms, install the
shared library.
Note: Oracle Net 10.x is supported on AIX 5.3 but the Oracle installer was
not corrected properly to recognize this version. You need to add the following
parameter while executing the Oracle installer on AIX 5.3:
./runInstaller -ignoreSysPrereqs
You need to set the NLS_LANG environment variable as follows:
language_territory.charset
where:
checkoracle utility to create a link to the
4
this argumentspecifies
languagethe language used for Oracle messages , day names , and
month names. Each supported language has a unique
name. The language argument specifies default values
for the territory and character set arguments, so either (or
both) territory or charset can be omitted. If language is not
specified, the value defaults to American.
territory the default date format and decimal character used for
numbers. Each supported territory has a unique name. If
territory is not specified, the value defaults to America.
charset the character set used by the client application. Each
supported character set has a unique acronym. Each
language is associated with a default character set.
For more information, refer to:
http://www.oracle.com/technology/index.html
Recommended Settings for Business Objects Deployments71
80Recommended Settings for Business Objects Deployments
OLAP client
This section presents recommendations on the following supported OLAP
clients:
•“SAP BW” on page 81
•“Microsoft OLAP” on page 81
•“Essbase” on page 82
•“IBM DB2 OLAP” on page82
SAP BW
Environment
Version
SAP BW front end 3.1
SAP BW front end 3.5
Hardware requiremen ts
There are no specific hardware requirements related to this configuration.
Database Tier Architecture
OLAP client
4
Parameters
Use default parameters for this configuration.
Microsoft OLAP
Environment
Version
MS SQL Server OLAP Client 2000 SP3 with MDAC 2.7
MS SQL Server OLAP Client 7 version 2005
Hardware requiremen ts
There are no specific hardware requirements related to this configuration.
Parameters
Use default parameters for this configuration.
Recommended Settings for Business Objects Deployments81
Database Tier Architecture
4
OLAP client
Essbase
Environment
Version
Essbase 7.0
Essbase middleware run-time must be installed. Essbase middleware
versions are not backwards compatible.
Hardware requirements
There are no specific hardware requirements related to this configuration.
Parameters
Use default parameters for this configuration.
IBM DB2 OLAP
Environment
Version
IBM DB2 OLAP 8.2
IBM DB2 OLAP 8.1.3
Hardware requirements
There are no specific hardware requirements related to this configuration.
Parameters
Use default parameters for this configuration.
82Recommended Settings for Business Objects Deployments
Recommended Settings for Business Objects Deployments
Network Recommendations
5
chapter
Network Recommendations
5
Network requirements
Network requirements
LAN (Local Area Network) requirements
ParameterRecommended value
Network speed100 Mbps
DuplexingFull duplex
Latency time< 10 ms
WAN (Wide Area Network) requirements
Network typeParameterValue
WANBandwidth
Direct RASAsymmetric bandwidth56 kbps / 33 kbps
VPN over ADSLAsymmetric bandwidth512 Kbps/128 kbps
•128 Kbps - 300 ms
•1 Mbps - 200 ms
•8 Mbps - 60 ms
120 ms
70 ms
Note: You can customize your deployment to reduce network transfer
volume and the number of network round-trips on low-bandwidth, highlatency networks.
For example, you can:
•configure the "expires" header on the web server for static content to
avoid "cache check" round-trips
•enable web server HTTP compression
84Recommended Settings for Business Objects Deployments
Business Objects
Information Resources
A
appendix
Business Objects Information Resources
A
Documentation and infor m at i on services
Documentation and informatio n servi ces
Business Objects offers a full documentation set covering its products and
their deployment. Additional support and services are also available to help
maximize the return on your business intelligence investment. The following
sections detail where to get Business Objects documentation and how to use
the resources at Business Objects to meet your needs for technical support,
education, and consulting.
Documentation
You can find answers to your questions on how to install, configure, deploy,
and use Business Objects products from the documentation.
What’s in the documentation set?
View or download the Business Objects Documentation Roadmap, available
with the product documentation at http://www.businessobjects.com/support/.
The Documentation Roadmap references all Business Objects guides and
lets you see at a glance what information is available, from where, and in
what format.
Where is the documentation?
You can access electronic documentation at any time from the product
interface, the web, or from your product CD.
Documentation from the products
Online help and guides in Adobe PDF format are available from the product
Help menus. Where only online help is provided, the online help file contains
the entire contents of the PDF version of the guide.
Documentation on the web
The full electronic documentation set is available to customers on the web
from support web site at: http://www.businessobjects.com/support/.
Documentation on the product CD
Look in the docs directory of your product CD for versions of guides in Adobe
PDF format.
86 Recommended Settings for Business Objects Deployments
Business Ob j ects Infor m ation Resourc es
Customer support, cons ul t in g and training
Send us your feedback
Do you have a suggestion on how we can improve our documentation? Is
there something you particularly like or have found useful? Drop us a line,
and we will do our best to ensure that your suggestion is included in the next
release of our documentation: documentation@businessobjects.com.
Note: If your issue concerns a Business Objects product and not the
documentation, please contact our Customer Support experts. For
information about Customer Support visit: http://www.businessobjects.com/
support/.
Customer support, consulti ng and trai ning
A global network of Business Objects technology experts provides customer
support, education, and consulting to ensure maximum business intelligence
benefit to your business.
How can we support you?
Business Objects offers customer support plans to best suit the size and
requirements of your deployment. We operate customer support centers in
the following countries:
•USA
•Australia
•Canada
•United Kingdom
•Japan
A
Online Customer Support
The Business Objects Customer Support web site contains information about
Customer Support programs and services. It also has links to a wide range of
technical information including knowledgebase articles, downloads, and
support forums.
http://www.businessobjects.com/support/
Recommended Settings for Business Objects Deployments 87
Business Objects Information Resources
A
Customer support, consulting and training
Looking for the best deployment solution for your
company ?
Business Objects consultants can accompany you from the initial analysis
stage to the delivery of your deployment project. Expertise is available in
relational and multidimensional databases, in connectivities, database design
tools, customized embedding technology, and more.
For more information, contact your local sales office, or contact us at:
From traditional classroom learning to targeted e-learning seminars, we can
offer a training package to suit your learning needs and preferred learning
style. Find more information on the Business Objects Education web site:
http://www.businessobjects.com/services/training
88 Recommended Settings for Business Objects Deployments
Information about the full range of
Business Objects products.
Business Objects product
documentation, including the
Business Objects Documentation
Roadmap.
Send us feedback or questions
about documentation.
Information on Customer Support
programs, as well as links to
technical articles, downloads, and
online forums.
Information on how Business
Objects can help maximize your
business intelligence investment.
Information on Business Objects
training options and modules.
A
Recommended Settings for Business Objects Deployments 89
Business Objects Information Resources
A
Useful addresses at a gl ance
90 Recommended Settings for Business Objects Deployments
Index
A
AIX 5L 45
Apache 20
connecting with Tomc at 34
applicat i on servers
Microsoft Internet Information Server 25
Oracle 33
SAP 33
Sun Java System (formerl y SunOne) 29
Tomcat 26
WebLogic 31
Websphere 30
B
browsers
FireFox 15
Internet Explorer 14
Mozilla 15
Safari 15
Business Objects
consulting services 88, 89
support services 87
training services 88, 89, 89
C
consultants, Busines s O bj ec t s 88
customer support 87
D
DB2 Client 72
documentation
feedback on 87
on product C D 86
on the web 86
roadmap 86
E
education. See training
Essbase
OLAP client 82
OLAP server 77
F
feedback, on docum ent a tion 87
FireFox 15
H
HP-UX 11i 48
I
IBM DB2 OLAP
OLAP client 82
OLAP server 79
IBM DB2 UDB 60
IBM HTTP Server 23
IBM Informix Dynamic Server 62
IBM Red Brick Decision Server 64
information resources 85, 86
Informix Connect 72
Internet Explorer 14
L
LAN requirements 84
LDAP servers 35
Microsoft Active Directory 35
Sun Java Enterprise (SunOne) 36
Linux Red Hat Distribution 51
Linux SuSE Distribution 53
M
Microsoft Active Directo ry 35
Microsoft Internet Information Server 19, 25
Recommended Settings for Business Objects Deployments91
Index
Microsoft OLAP
OLAP client 81
OLAP server 76
Microsoft SQL Server 66
Mozilla 15
MySQL 69
O
ODBC 70
OLAP client
Essbase 82
IBM DB2 OLAP 82
Microsoft OLAP 81
SAP BW 81
OLAP server
Essbase 77
IBM DB2 OLAP 79
Microsoft OLAP 76
SAP BW 75
Online Customer Support 87
operating systems
AIX 5L 45
HP-UX 11i 48
Linux Red Hat Distribu tion 51
Linux SuSE Distribution 53
Solaris 41
Windows 2000 and Advanced Servers 39
Windows 2000 Professi onal 11
Windows 2003 Server 40
Windows XP Profession al 12
Oracle 33, 57
Oracle HTTP Server 24
Oracle Net 71
R
RDBMS client
DB2 Client 72
Informix Connect 72
ODBC 70
Oracle Net 71
Red Brick ODBC 73
Sybase Open Client 74
Teradata ODBC 73
RDBMS server
IBM DB2 UDB 60
IBM Informix Dynamic Server 62
IBM Red Brick Decision Server 64
Microsoft SQL Server 66
My SQL 69
Oracle 57
Sybase 68
Teradata 67
Red Brick ODBC 73
resources 85, 86
S
Safari 15
SAP 33
SAP BW
OLAP client 81
OLAP server 75
Solaris 41
Sun Java Enterprise System (SunOne) Directory
Server 36
Sun Java System (formerl y SunOne) 29
support
customer 87
locations 87
technical 87
web site 87
Sybase 68
Sybase Open Client 74
T
technical support 87
Teradata 67
Teradata ODBC 73
Tomcat 26
connecting with Apache 34
training, on Business Objects products 88
W
WAN requirements 84
web
customer support 87
getting documentation via 86
useful addresses 89
web servers
92Recommended Settings for Business Objects Deployments
Apache 20
IBM HTTP Server 23
Microsoft Internet Information Server 19
Oracle HTTP Server 24
WebLogic Web Serve r 23
web sites
support 87
training 88
WebLogic 31
WebLogic Web Server 23
WebSphere 30
Windows 2000 and Advanced Servers 39
Windows 2000 Pro fe ss io nal 11
Windows 2003 Ser ver 40
Windows XP Professional 12
Index
Recommended Settings for Business Objects Deployments93
Index
94Recommended Settings for Business Objects Deployments
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