Sanyo SCP-4000 User Manual

Dual-Band

Sprint PCS Phone

SCP-4000

Manufactured by SANYO

User Guide

Please read this manual before operating the phone,

and keep it for future reference.

This phone will work only with service from Sprint PCS, which must be purchased separately. See Sprint PCS Terms and Conditions of Service.

©1999 Sprint Spectrum L.P. All rights reserved. No reproduction in whole or in part without prior written approval. Sprint, Sprint PCS Phone, Sprint PCS, Sprint Personal Communication Services, Sprint PCS Wireless Web, Sprint PCS Dialer and the diamond logo are trademarks of Sprint Communications Company L.P. SANYO is a registered trademark of SANYO Electric Co., Ltd. All other trademarks are the property of their respective owners.

Printed in Japan

Welcome to Sprint PCS

Sprint PCS built the only all-digital, all-PCS nationwide network from the ground up for clearer calls. We have built our network to give you what we believe you really want from a wireless phone: clear sound, private conversation and time saving features. But Sprint Personal Communication Service R also has the potential to do something even more far-reaching–simplify your life.

Our advanced technology is designed to grow with your communications needs so that one day, you will be able to rely almost entirely on your Sprint PCS PhoneTM to stay in touch.

This guide will introduce you to our technology and your new Sprint PCS Phone through easy-to-follow instructions. For additional help, just stop by any Sprint PCS Center or call Sprint PCS Customer Care by pressing ,

ABC

TALK

(or

Thank you for choosing Sprint PCS.

First things first

Read this before you do anything else.

Determine if your phone is pre-activated

If you received your Sprint PCS PhoneTM in the mail or purchased it at a Sprint PCS Center, your phone is already activated and simply needs to be unlocked. See “How to unlock your phone” on the following page.

How to activate your phone

There are two ways to activate your phone.

1. The fastest way is to call from your new Sprint PCS Phone. Fully charge your battery. (See “Using the battery” section on pages 8 and 9.) Turn on your Sprint PCS Phone.

Press ,

ABC

TALK

(or

) while in a Sprint PCS

Service Area. You will be connected to a Sprint PCS Customer Advocate who will guide you through the activation process.

2. Another option is to call Sprint PCS Customer Care from any

phone other than your new Sprint PCS Phone. Call us toll-free at 1-888-715-4588.

What you should know before you call

The call typically takes about 30 minutes, but may take longer at peak times. Your Sprint PCS Phone will be ready for use approximately one to three hours after this call is complete.

What you should have handy

Your new Sprint PCS Phone The original packaging for your new phone Your billing address Your Social Security number or Tax ID number Your driver’s license number Pen and paper to write down your new Sprint PCS Phone Number

During this call, a Sprint PCS Customer Advocate will collect your information and help you select your Sprint PCS Service Plan. Once you have made all your selections, they will guide you through the activation process.

How to unlock your phone

If you received your phone in the mail, you need to unlock it before you can begin making calls. Just follow these simple steps:

1. Press

2. Highlight and press

POWER

to turn on the phone.

iii

3. Enter the four-digit lock code (This code typically is the last four digits of your Sprint PCS Phone Number, Social Security number or Tax ID number. If none of these numbers work, call Sprint PCS Customer Care at 1-888-211-4PCS (4727).

How to get help

If you need help with this or anything else, please call Sprint PCS Customer Care at 1-888-211-4PCS (4727). You can also press ,

ABC

TALK

(or

) from your activated

Sprint PCS Phone.

A Sprint PCS Customer Advocate will answer (24 hours a day) and will be happy to assist you.

Our services are provided to you under certain terms and conditions, all of which are contained in the literature included in your package.

Table of Contents

Getting to know your phone 1

Highlights 1 Easy Menu Navigation Control 2 Alpha Entry Using Keypad 3 Front V iew of Phone 4

Display icons: What they tell you 7

Using the battery 8

Installing and removing the battery 8 Charging the battery 8 Charging with the AC Adapter 9

Using Your Phone: Basic operations to place and receive calls 10

Turning your phone on and off 10 Standby mode 10 Power Save mode 11 Making a call 12 Correcting dialing mistakes 12 Answering calls 13 Where you can use your phone 13 What you will see 14 Calling experience 15 User Options During a Call (In-call state/status) 17 Mute 17 Redialing Last Outgoing Number 17 Dialing Sprint PCS Directory Assistance 18 Dialing Sprint PCS Operator Services 18 Dialing Sprint PCS Customer Care 19 Prepaid Calls 19 Dialing Sprint PCS Roadside Assistance 20 Making Emergency Calls 20

Handy tips for easier everyday usage: 21

Adjusting the Volume 21 Displaying Your Sprint PCS Phone Number 21 Greeting 21 Backlight/Contrast Setting 22 Using Caller ID 23 Saving and Storing a Phone Number in your Internal Phone Book 23 Finding a Name in the Internal Phone Book 24 Setting the Vibrating Ringer 25

Getting the most from Sprint PCS Service 26

Voicemail and Text Messages 26

Setting Up Your Sprint PCS Voicemail 26 Finding Out You Have A Message 27 Retrieving Voice Messages 27 Message Clear Count 28 Page/Text Messages 28 Page/Text Number Extraction 29

Message Storage 29 Call Waiting 30 Three-Way Calling 30 Call Forwarding 31

Getting The Most From Your Phone 32

Menu Map 32 Call History 36 Missed Call Notification 37 Erasing Individual or All Call History 37 Air Time 37 Internal Phone Book 38 Find Name 38 Add New Entry 39 Adding Multiple Phone Numbers to an Existing Entry 40 Editing an Existing Phone Book Entry 41

Secret Phone Book Entries 41 Speed Dialing 42 4-Digit Dialing 43 Prepend Dialing 44 Pause Feature 44 Storing a Number With Pauses 45 Displaying/Erasing a Long Number 45 Setting Your Phone’s Mode 46 Call Guard for Roaming 47 Sounds: 48

Volume (Ringer and Key Beep) 48 Volume (Earpiece) 48 Ringer T ypes 49 Tone Length 50

Alerts 50 How to Lock Your Phone 52 Unlock Phone 52 Change the Lock Code 53 Restrict Calls 53 Special Numbers 55 Erase Phone Book 55 Reset Phone 56 KeyGuard 56 Auto Answer for The Hands-Free Car Kit or Headset 57 Any Key Answer 57

Advanced Phone Features 58

Sprint PCS Wireless Web Connection 58 The Sprint PCS Wireless Web Browser 60 Playing the “Crab Catch” Game 66 Using Your Phone as a Calculator 67

vii

Accessories 68

LiIon Batteries 68 AC Adapter Charger 68 Cigarette Lighter Adapter 68 Dual-Slot Desktop Charger 69 Leather Case 69 Sprint PCS Wireless Web Connection Kit 69 Charging Times with Accessories 70

Usage guidelines: All about performance and safety 71

Keeping tabs on signal strength 71 Understanding Power Save mode 71 Understanding how your phone operates 72 Radio frequency safety 72 Maintaining your phone’s peak performance 73 Protecting your battery 74 Driving 75 Disposal of Lithium Ion batteries 76 Following safety guidelines 76 Using your phone near other electronic devices 76 Turn off your phone before flying 77 Restricting children’s access to your phone 77 Turn off your phone in dangerous areas 78 Cautions 78 FCC notice 79 Warning 80

Index 81

viii

Getting to know your phone

Highlights

Congratulations on your purchase of a Sprint PCS Phone. This phone is lightweight, easy-to-use, reliable, and offers many significant features:

• The display screen features five alphanumeric lines, one line of icons and EL (Electro-Luminescence) backlight for easy reading

• Icon and text prompts inform you of messages, events and status of your phone

• Easy-to-use Navigation key allows you to move easily through the menu options

• Total of 300 phone numbers can be assigned to different Phone Book entries (up to 7 phone numbers per entry)

• Quickly redial numbers of the last ten outgoing, incoming and missed calls

• MiniBrowser allows you to access the Sprint PCS Wireless WebSM in areas that offer this service

Easy Menu Navigation Control

The Navigation key allows you to easily scroll through the menus. As you navigate throughout the menus, the menu options will be highlighted ( , for example). Once you’ve highlighted your desired feature, simply press The Navigation key and

key are also used to change your

phone’s settings. The upper half of your phone’s display screen is dedicated to providing you with various notifications and prompts. The lower half of the screen is dedicated to the phone’s menu items. A scroll arrow has conveniently been placed to the right of the menu items. This allows you to know whether there are additional menu items off the display. Intuitive prompts are displayed to guide you through each step. For example: If you want to view your last incoming call, use your Navigation key to highlight and press

Sprint PCS

12:30p Oct 15,99

Call History

Messages Phone Book

Then highlight and press

Alpha Entry Using Keypad

Press a number several times until the desired letter appears. Letters scroll in the following order:

ABC

DEF

GHI

JKL

MNO

. ? , ’ & - @ ( ) \

A B C 2 a b c 2

D E F 3 d e f 3

G H I 4 g h i 4

J K L 5 j k l 5 moves cursor forward

M N O 6 m n o 6 moves cursor backward

PQRS

TUV

WXYZ

SPACE

P Q R S 7 p q r s 7

T U V 8 t u v 8

W X Y Z 9 w x y z 9

S p a c e 0

After two seconds, the cursor will automatically advance to the next space once a character has been entered.

To expedite the process, use your Navigation key (right) to move the cursor forward and enter any character. If you make a mistake,

CLR

press

to correct the last letter you entered.

To clear the whole name, hold down For example, to enter the letter “K” , press succession. To enter the letter “Z” , press the

CLR

for about two seconds.

JKL

key twice in rapid

key four times

WXYZ

(Note: The first character of each word entered defaults to uppercase, the following characters default to lowercase.)

Front View of Phone

1. Red Light:Illuminates when

POWER

is pressed and when you

have incoming calls or messages.

2. Headset Jack: Insert the plug of the headset (must be

purchased separately) for hands-free listening.

3. OK: Lets you place a call, receive a call and select menu options.

4. Navigation Key: Lets you navigate quickly and easily through

the menu options.

5. TALK: Lets you place a call, receive a call, answer Call

Waiting and use Three-Way Calling.

6. POWER: Turns the phone on and off.

7. VOL: Lets you adjust the sound level during a call or a ring.

8. END: Lets you disconnect a call and return to Standby mode.

Lets you mute ringer when ringing.

9. CLR: Allows you to clear characters from the screen or back

up menu levels.

10. Antenna: The voice on the other end sounds clearest when

the antenna is all the way up.

1. Red Light

2. Headset Jack

10. Antenna

3. OK

4. Navigation

Key

5. TALK

6. POWER

9. CLR (Clear)

8. END

7.VOL (Volume)

Display icons: What they tell you

Display icons are all the graphic symbols that show up on your display screen. In short, they tell you what’s happening with your Sprint PCS PhoneTM. See below for a description.

Signal

No Service

In Use Roaming

Messages

Vibrate Analog

Battery

Measures your current signal strength. The more lines there are, the stronger the signal.

This means the phone is outside a service area. When this is displayed, you cannot use your phone.

Tells you a call is in progress.

If the icon is not displayed, you are on the digital Sprint PCS Nationwide Network. If it is displayed, you are on another service provider’s network.

Indicates you have messages waiting.

Indicates the vibrate feature is set to ON.

Indicates the phone is roaming on an analog cellular network.

Shows the level of your battery charge. The more black you see, the more power you have left. When the charge is low, this icon blinks and an alert tone is sounded. You will lose what you are doing.

Using the battery

Your Sprint PCS Phone comes with a rechargeable Lithium Ion battery. Remember to fully charge your battery as soon as the charge becomes low in order to maximize your talk and standby times.

Installing and removing the battery

The battery snaps easily onto the back of the phone (bottom end first) for quick installation and removal. Make sure to turn the power off before removing the battery. Otherwise, you could lose stored numbers and messages.

Charging the battery

You can tell whether or not your battery needs to be recharged by checking the upper-right corner of your display screen. When the battery charge level gets low, the phone will beep and the battery icon will blink. A warning will also appear on your screen prompting you to recharge your battery. If the battery level gets too low, the phone will turn off automatically. A series of alert tones will sound just before the phone turns itself off. If this happens, unfortunately, you’ll lose whatever you were just doing. So watch that indicator and make sure your battery charge level is okay.

To charge your battery, you should use the standard AC adapter, or the optional dual-slot desktop charger or cigarette lighter adapter.

Note: Use only SANYO-approved accessories. Using unauthorized accessories may cause damage.

Charging with the AC Adapter

Use only approved adapter, with your Sprint PCS Phone.

1. Plug the AC adapter into a wall outlet.

2. Plug the other end into the bottom of your Sprint PCS Phone, with the battery attached.

Charging a completely discharged standard Lithium Ion battery takes up to three hours.

If your phone is turned on, the icon on the display will blink while charging. The icon will stop blinking when charging is complete.

If your phone is turned off, the icon on the display will blink and “BATTERY CHARGING —Power Off” will show on the display while charging. The icon will stop blinking when charging is complete.

When the battery is completely discharged, you may wait for several minutes until “BATTERY CHARGING” will show on display.

Using Your Phone: Basic operations to place and receive calls

Turning your phone on and off

When you’re ready to turn your Sprint PCS Phone on, check to see that the charged battery has been installed on the back of the phone or that you have an external power (ie; the cigarette lighter adapter, hands-free car kit or AC adapter) with the battery installed. Then, simply press 5 seconds and the banner is displayed. Once signal has been found, you’re ready to make a call.

POWER

. The red light turns on for approximately

To turn your phone off, press “Powering Off” is displayed. Then release

POWER

for two seconds until

POWER

. When your

phone is turned off, nothing is displayed on the screen.

Note: If

POWER

is pressed for less than one second, the phone will not turn off. This keeps your phone from being turned off accidentally.

Standby mode

Standby mode is the most basic state of the phone. The phone goes into Standby mode soon after you turn it on or whenever you press

END

. When your Sprint PCS Phone is on but no call is in progress,

the phone is in Standby mode.

When your phone has acquired service, the greeting banner will be displayed along with the date and time when in digital mode. The menu options will be displayed on the lower half of the screen. This is known as the Standby display or Standby mode. While in the Standby mode, press or of the Navigation key to highlight the menu option you wish to select, or enter a phone number using the keypad.

Power Save mode

Your Sprint PCS Phone comes with a Power Save feature that will be activated automatically if your phone hasn’t been able to find service after 15 minutes of searching. While this feature is active, the phone’s battery char ge is conserved. The phone will automatically check for a service periodically. To manually prompt the phone to check for a service, press any key. A “Power Save” message on the display will let you know when the phone is operating in Power Save mode.

Making a call

Whenever you make a call, follow these simple steps:

1. First, check to see that your phone is on. If you see the display

indicators on the screen, that means the power is on.

2. Enter the phone number you’re calling.

(or

END

to disconnect.

3. Press

TALK

4. When you’re finished with your call, press

You can also make calls from your Internal Phone Book (see page

38) or from your recent calls list (see page 36).

Correcting dialing mistakes

If you make a mistake while dialing a phone number, press

CLR

erase one digit at a time. You can delete the entire number at once by pressing

CLR

and holding it down for at least one second.

Answering calls

Your Sprint PCS Phone must be turned on before you can receive calls. When your phone rings (“Call From: caller’s name” displays if the caller’s name and number are stored in your phone’s Internal Phone Book, and the red light flashes), press

TALK

(or

) to

answer. You can also answer by pressing any key (other than

POWER

END

CLR

VOL

or Navigation key). Before you do

VOL+

this, you have to turn the Any Key Answer function on (See page

57).

To disconnect the call when you’re through, press

END

Where you can use your phone

Your Sprint PCS Phone is dual-band, which means you can use it to make and receive calls in many places:

In any city where Sprint PCS provides service

On other CDMA networks and conventional analog cellular networks where Sprint PCS has implemented roaming agreements.

When you use your phone outside the digital Sprint PCS Nationwide Network, it’s called roaming.

If you’re in an area where Sprint PCS has implemented roaming with CDMA or conventional analog cellular providers, you will pay the roaming rate plus long-distance charges, where they apply.

Note: In areas where Sprint PCS does not have a roaming agreement in place, you will still be able to make (but not receive) calls using a credit card. This is called manual roaming.

What you will see

You should always check your phone’s display because it will let you know when you are outside the Sprint PCS Nationwide Network and whether your phone is operating in analog cellular or digital roaming mode.

The chart below indicates what you will see, depending on where you’re using your phone.

(Analog Indicator)

(Roaming Indicator)

Sprint Network Other CDMA Networks

(“Digital Roam” displays.)

Analog Cellular Networks

(“Analog Roam” displays.)

Regardless of whether you are using your phone on or off the Sprint PCS Nationwide Network, you should always dial numbers using 11 digits (1 + area code + number) when you make calls. (This does not necessarily mean you’ll be charged a long-distance rate.)

Calling experience

When you use your phone on other CDMA networks, your calling experience and call quality will be similar to what you experience when making calls from within the digital Sprint PCS Nationwide Network. Although certain calling features may not be available, your phone calls are still private and secure.

When you use your phone on analog cellular networks, your experience will be different. Analog cellular roaming will be similar to the quality provided by conventional analog cellular carriers today. Although you will still have the convenience of being able to make and receive calls, here are some differences you can expect:

You are more likely to experience static, cross-talk, fade-out and dropped calls.

Some calling features such as Caller ID and the message waiting indicator that are standard within the Sprint PCS Nationwide Network may be unavailable.

You will experience the same security and privacy risks (eavesdropping and phone number cloning) that exist with conventional analog cellular services today.

Battery life will be shorter when you use your phone for analog cellular roaming than when you use it on a CDMA network.

If you are on the phone when you leave a Sprint PCS Service Area and enter an area where roaming is available (whether CDMA or analog cellular), your call will be dropped. If your call is dropped in an area where you think Sprint PCS provides service, turn your phone off and then on again to acquire Sprint PCS Service.

If you need Sprint PCS Customer Service for any reason while using your phone outside the Sprint PCS Network, dial 1-888-211-4PCS (4727).

Sprint PCS periodically implements new roaming agreements. To ensure your phone is able to roam everywhere Sprint PCS has roaming agreements, stop by a Sprint PCS Center periodically for a free roaming software upgrade. For a complete list of roaming cities, visit our web site at www.sprintpcs.com.

Setting your phone’s mode

Three different settings on your phone allow you to control you’re roaming experience. See page 46 for more details.

Call Guard

This feature reminds you when you are making or receiving a roaming call so you can control your roaming experience. See page 47 for more details.

User Options During a Call (In-call state/status)

During a call your phone provides you with access to all the menu items you have in the Standby mode. You will also notice two additional menu items or in-call options. The two in-call options (Mute, and three-way call) appear on your screen immediately after your call is connected. To select one of the two options simply highlight the option you wish to select and press

(See page 30 for detailed instructions on using Three-Way Calling.)

Mute

The mute function on your Sprint PCS Phone works just like your phone at home. While your call is muted the party on the other end of your call will not be able to hear you.

To enable mute during a call:

1. Highlight and press

To unmute the call:

1. Highlight and press

Redialing Last Outgoing Number

TALK

Press

twice.

Dialing Sprint PCS Directory Assistance

To obtain residential, business and governmental listings; to get help completing local or long-distance calls; or to obtain movie listings, hotel shopping and major local event information (extra charge applies), contact Sprint PCS Directory Assistance by dialing

TALK

GHI

Or:

1. From the menu, highlight and press

2. Highlight and press

3. Highlight and press

4. Highlight and press

You can obtain more than one number at a time from Sprint PCS Directory Assistance. Sprint PCS will connect your call for no additional charge.

Dialing Sprint PCS Operator Services

SPACE

Press

for assistance with placing collect calls or calls billed

to a calling card or to a third party.

Note: You cannot charge calls made through operator services to your Sprint PCS account.

Dialing Sprint PCS Customer Care

Sprint PCS Customer Care can also be reached by dialing

ABC

TALK

Or:

1. From the menu, highlight and press

2. Highlight and press

3. Highlight and press

4. Highlight and press

While outside of a Sprint PCS service area, dial 1-888-211-4PCS (4727). A Sprint PCS Customer Advocate will answer 24 hours a day, seven days a week and will be happy to assist you.

Prepaid Calls

Prepaid customers can access the Prepaid Options Menu* to receive account balance notification, replenish their account or speak with Sprint PCS Customer Care. There are two ways to access the Prepaid Options Menu, free of charge;

PQRS

ABC

WXYZ

1. Dial ,

TALK

, or

If you can’t recall the phone number, you can access the Prepaid Options Menu through your Phone Book menu, by:

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