Setting up service on your new phone is quick and easy.
This section walks you through the necessary steps to
unlock your phone, set up your voicemail, establish
passwords, and contact Customer Care.
SettingUp Service
Section 1A: Setting Up Service3
Getting Started With Your Service
Determining if Your Phone is Already Activated
If you purchased your phone at a partner store, it is
probably activated, unlocked, and ready to use. If you
received your phone in the mail, you will need to call
Customer Care in order to activate your phone. They will
walk you through the one time subsidy lock code process.
Unlocking Your Phone
To unlock your phone, follow these easy steps:
1. Press to turn the phone on.
2. Press Unlock (left softkey).
Note:To select a softkey, press the softkey button directly below the
softkey text that appears at the bottom left and bottom right of your
phone’s display screen. Softkey actions change according to the screen
you’re viewing and will not appear if there is no corresponding action
available.
3. Enter your four-digit lock code. (For security
purposes, the code is not visible as you type.)
Tip:If you can’t recall your lock code, try the last four digits of your phone
number or contact Customer Care at: 1-866-306-ESPN (3776).
4Section 1A: Setting Up Service
Setting Up Your Voicemail
All unanswered calls to your phone are automatically
transferred to your voicemail, even if your phone is in use
or turned off. Therefore, you will want to set up your
voicemail and personal greeting as soon as your phone is
activated.
To set up your voicemail:
1. Press and hold on your phone until the display
reads “Connecting……Voicemail.”
2. Create your pass code of 4-10 digits.
n
Record your name.
n
Record a personal greeting or select the standard
greeting.
n
Turn One-touch Access on or off. When turned
on, you don't have to enter your pass code when
calling voicemail from your phone.
Note:You must complete all the steps above during a single call, or you
will need to repeat all the steps the next time you access voicemail.
Note:The voicemail setup process may vary depending on the area you
are accessing from.
SettingUp Service
For more information about using your voicemail, see
“Using Voicemail” on page 220.
Section 1A: Setting Up Service5
Account Passwords
As a customer, you enjoy unlimited access to your sports,
your personal account information and your voicemail
account. To ensure that no one else has access to your
information, you will need to create passwords to protect
your privacy.
Account Password
If you are the account owner, you’ll have an account
password to sign on to
calling Customer Care.
Voicemail Password
You’ll create your voicemail password (or pass code) when
you set up your voicemail. See “Setting Up Your Voicemail”
on page 220 for more information on your voicemail
password.
mobileespn.com and to use when
6Section 1A: Setting Up Service
Getting Help
Visit mobileespn.com
You can go online to:
v
Access your account information
v
Check your minutes used
v
View and pay your bill
v
Make your life easier by enrolling in Automatic Payment
or choose not to receive a paper bill
v
Purchase accessories
v
View the latest phones
v
View available service plans and options
v
Learn more about Internet Services and other great
products like games, ringers, screen savers, and more
Reaching Customer Care
You can reach Customer Care many different ways:
v
Visit us on the web at mobileespn.com
v
Call us toll-free at 1-866-306-ESPN(3776)
SettingUp Service
Section 1A: Setting Up Service7
8
Your Phone
Section 2
10
Section 2A
Your Phone: The Basics
In This Section
l Front View of Your Phone
l Viewing the Display Screen
l Features of Your Phone
l Turning Your Phone On and Off
l Using Your Phone’s Battery and Charger
l Displaying Your Phone Number
l Making and Answering Calls
l Entering Text
Your phone is packed with features that simplify your life and
expand your ability to stay connected to the people and
information that are important to you.
you through the basic functions and calling features of
your phone.
This section will guide
PhoneBasics
Section 2A: Your phone – The Basics11
Front View of Your Phone
18. Softkey (right)
26. Headset
Jack
27.
Recorder Button
24. Sub LCD
28. Side Volume
Key
4. Softkey (left)
3. Mobile ESPN Key (
)
8. TALK Key
5. Navigation Key
6. MENU/OK
7. Camera Key
2. Main LCD
10. Accessories Connector
11. Standard Charger
Jack
23. Speaker
20. Camera
Lens
19. miniSD Card Slot
22. Flash/LED
Indicator
21.
Macro/Normal
Switch
25. Antenna
1. Earpiece
14. END/POWER Key
15. Side Camera Key
16. Back Key
13. SPEAKER Key
17.
Side Voice/Call Key
9. Microphone
12. Keypad
12Section 2A: Your Phone – The Basics
Key Functions
1. Earpiece lets you hear the caller and automated prompts.
2. Main LCD (display) displays the phone’s main menu,
features, modes, etc.
3. Mobile ESPN Key ( ) lets you access Mobile ESPN.
4. Softkey (left) lets you select the menu corresponding to
the bottom left line on the Main LCD.
5. Navigation Key lets you navigate quickly and easily
through the menu options. You can access the menu
shortcuts by pressing
Up: Mobile ESPN,and Down: My Downloads.
6. MENU/OK lets you access the phone’s menus and select
menu options.
7. Camera Key lets you access the Picture and Video menu
and take pictures and videos.
8. TALK Key lets you place or receive calls, answer Call
Waiting,or use Three-Way Calling.
9. Microphone to speak into or record your voice.
10. Accessories Connector connects accessories such as
travel charger (included).
11. Standard Charger Jack connects the Standardized Travel
Charger (not included).
12. Keypad lets you enter numbers, letters, and characters,
and navigate within menus. Press and hold keys 2-9 for
speed dialing.
13. SPEAKER Key lets you place or receive calls in
speakerphone mode.
14. END/POWER Key lets you turn the phone on/off, end a
call, or return to standby mode.
15. Side Camera Key lets you activate the camera and video
mode and take pictures and videos.
Right: Contacts, Left: Messaging,
PhoneBasics
Section 2A: Your phone – The Basics13
16. BACK Key lets you display the previous page or clear
characters from the screen.
17. Side Voice/Call Key lets you place calls by using
Automatic Speech Recognition.
18. Softkey (right) lets you select the menu corresponding to
the bottom right line on the Main LCD.
19. miniSD Card Slot lets you use the miniSD card to expand
the memory of your phone. (See “Using the miniSD
Card” on page 176.)
20. Camera Lens the built-in camera lens lets you take
pictures and videos.
21. Macro/Normal Switch lets you switch between macro
and normal for close-up shots.
22. Flash/LED Indicator the built-in f lash lets you take
pictures and videos in low light and the LED indicator
shows your phone’s connection status at a glance.
23. Speaker lets you hear the different ringers and sounds.
You can mute the ringer when receiving incoming calls
by pressing ,, or any of the side keys.
24. Sub LCD lets you monitor the phone’s status and see
who’s calling without opening the phone.
25. Antenna fully extend the antenna for the best reception.
26. Headset Jack allows you to plug in an optional headset
for convenient, hands-free conversations.
27. Recorder Button allows you to access the Voice Recorder
menu. (See “Using the Voice Recorder” on page 160.)
28. Side Volume Key lets you adjust the receiver volume
during a call or ringer volume in standby mode. You can
also use it to scroll up or down to navigate through the
different menu options.
14Section 2A: Your Phone – The Basics
Viewing the Display Screen
Your phone’s display screen provides a wealth of information
about your phone’s status and options. This list identifies the
symbols you’ll see on your phone’s display screen:
Tip:To view a list of your phone’s icons and descriptions, from the main
menu select Settings > Phone Info > Help.
shows your current signal strength. The more
lines you have, the stronger your signal.
means your phone cannot find a signal.
indicates the call is on hold.
tells you a call is in progress.
indicates Internet Services access is dormant.
indicates Internet Services access is active.
indicates Internet Services access is disabled.
indicates EVDO service is available.
indicates EVDO service is dormant.
indicates you are accessing a secure site.
indicates you are “roaming” off the network by
Sprint.
indicates you have missed voice calls.
indicates you have schedule events or call alarms.
indicates you have alarm clock and/or countdown
notifications.
indicates you have Picture Mail messages, emails,
voicemail messages, and/or text messages.
indicates you have urgent messages.
PhoneBasics
Section 2A: Your phone – The Basics15
indicates miniSD is inserted in your phone.
shows the level of your battery charge. The more
black you see, the more power you have left.
indicates the vibrate feature is set.
indicates volume level 4 or 1 and vibrate feature are set.
indicates 1 beep feature is set.
indicates the voice call ringer setting is off.
indicates all the sound settings are off.
indicates the Location Service of your phone is
enabled.
indicates the Location Service of your phone is
disabled.
indicates you have a new caller’s message.
indicates the Screen Call Auto setting is on.
indicates the Alarm Clock setting is on.
indicates your phone is in TTY mode.
indicates the Headset Mode is set to Voice Calls
and a headset is connected.
indicates the speakerphone mode is set to on.
Note:Display indicators help you manage your roaming charges by letting
you know when you’re off the network by Sprint and whether you’re
operating in digital mode. (For more information, see Section 2D:
Controlling Your Roaming Experience on page 95.)
16Section 2A: Your Phone – The Basics
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