Page 1
INSTRUCTION MANUAL
CLT-W10
2.4 GHz
Digital Cordless Telephone with
2 Caller ID Handsets and Extra Charger
Important
Charge the handset battery for 15 continuous hours prior to first use.
SANYO Canada Inc.
www.sanyocanada.com
1
Page 2
TABLE OF CONTENTS
INTRODUCTION.................................................................................................4
GETTING STARTED...........................................................................................5
Checking package contents.................................................................5
Modular jack........................................................................................5
Choosing a location for the base unit and handset cradle....................6
Connecting the base unit.....................................................................6
Connecting the handset cradle............................................................7
Batteries .............................................................................................7
Charging the handset batteries............................................................8
NAMES AND CONTROLS..................................................................................9
Handset...............................................................................................9
Base unit...........................................................................................10
INITIAL PROGRAMMING.................................................................................11
Language..........................................................................................11
Handset name...................................................................................11
Dial mode..........................................................................................11
Flash time …………………………………………………………………12
Key lock.............................................................................................12
Key tone............................................................................................12
Handset ring tone..............................................................................12
Handset ring volume level .................................................................13
Earpiece volume level........................................................................13
Auto answer on / off...........................................................................13
Clear message waiting......................................................................14
BASICS ............................................................................................................14
Standby mode...................................................................................14
Receiving a call.................................................................................14
Making a call.....................................................................................15
Correcting a dialing error...................................................................15
Redialing...........................................................................................15
Returning missed calls.......................................................................15
Mute key “C”......................................................................................16
Handset locator (page key)................................................................16
Low battery warning ……………………………………………………….16
Voice mail indicator ……………………………………………………….16
CALLER ID FEATURES...................................................................................17
Caller ID with Call Waiting.................................................................17
2
Page 3
TABLE OF CONTENTS
Caller ID list.......................................................................................17
Reviewing Caller ID list......................................................................17
Deleting entries from the Caller ID list................................................18
DIRECTORY.....................................................................................................18
Storing a name / number in the directory...........................................18
Making calls from the directory..........................................................20
Deleting an entry...............................................................................20
Changing a stored entry....................................................................20
Storing Caller ID entries in the directory.............................................20
MULTI-HANDSET CONFIGURATION ..............................................................21
Registering a handset........................................................................21
Identifying a handset on the network.................................................21
Intercom (internal) call.......................................................................21
Intercom ring tone..............................................................................22
Call toggling.......................................................................................22
3-way conference call........................................................................23
Call waiting........................................................................................23
Transferring call between handsets...................................................23
Call back ...........................................................................................24
CHANGING THE HANDSET BATTERY.…………………………………………..24
RECYCLING NICKEL-METAL HYDRIDE BATTERIES………………………….25
HEADSET JACK AND BELT CLIP...................................................................25
POWER FAILURE............................................................................................26
LCD SCREEN MESSAGES..............................................................................26
LIGHT SIGNALS………………………………………………………………………27
SOUND SIGNALS…………………………………………………………………….28
TROUBLESHOOTING......................................................................................28
TELEPHONE.....................................................................................28
MULTI-HANDSET USE.....................................................................29
CALLER ID........................................................................................30
CAUSES OF POOR RECEPTION...………………..……………………30
MAINTENANCE................................................................................................31
MAXIMIZE BATTERY PERFORMANCE...........................................................31
TECHNICAL INFORMATION............................................................................33
SANYO COMFORT WARRANTY.....................................................................34
SOS HELP LINE...............................................................................................36
3
Page 4
The exclamation point within the triangle is a warning sign alerting you of important
instructions accompanying the product.
INTRODUCTION
Congratulations on your purchase of this Sanyo digital cordless telephone.
Your Sanyo 2.4 GHz digital cordless telephone is a fine-quality home
communications product. It is carefully designed and produced by a world leader
of consumer and industrial electronic equipment. With proper maintenance and
care, it will provide you with years of enjoyment and convenience.
Main Features
2.4 GHz Technology
Superior Range – The use of 2.4 GHz frequency band for signal transmission
between base and handset means greater communication range compared to
conventional
Ultra-Low Noise – The high frequency communication also has significantly
reduced noise level.
Hopping spread spectrum – 2.4-GHz, Digital frequency hopping spread
spectrum technology automatically selects a clear channel every time you
receive or place a call on the handset.
COMPANDER PLUS Noise Reduction
This fourth generation of the Sanyo’s original noise reduction technology now
filters out more background noise.
Other features
43-49 MHz cordless telephones.
Caller ID memory holds up to 30 numbers
Electronic telephone book holds up to 70 numbers
Recognition of up to 4 additional handset units for making intercom
(handset to handset) and 3-way calls. Two handsets are included with
this product.
Microphone mute function
Adjustable ring tones, volume levels, language display, handset IDs,
and low battery / out of range warning signals
Rechargeable batteries and up to 7-hours of talk time
IMPORTANT: To use all of the features of this telephone, you must subscribe to
either the standard Name / Number Caller ID Service or Caller ID with Call
Waiting Service from your telephone company. To know who is calling while you
are on the phone, you must subscribe to Caller ID with Call Waiting Service.
4
Page 5
GETTING STARTED
Checking package contents
Make sure your package includes the items shown here.
Base unit
Handset cradle 2 x Handsets
2 x AC
Adaptors
(PI-41-735US)
(A10920)
2 x Batteries
2 x Belt clips
Telephone line cord
Battery order
sheet
Modular jack
You need an RJ11 type modular phone jack. If you do not have a modular jack,
call your local phone company to find out how to have one installed.
Installation tips
Some cordless telephones operate at frequencies that may cause interference to
nearby TV, microwave ovens, and VCRs. To minimize or prevent such
interference, the base of the cordless telephone should not be placed near or on
top of a TV, microwave oven, or VCR. If such interference continues, move the
cordless telephone farther away from these appliances.
Certain other communications devices may also use the 2.4 GHz frequency for
communication and if not set properly these devices may interfere with each ot
and/or your new telephone. If you are concerned with interference, please refer to
the owner’s manual for these devices on how to properly set channels to avoid
interference. Typical devices that may use the 2.4 GHz frequency for
communication include wireless audio/video senders, wireless computer
networks, multi-handset cordless telephone systems, and some long-range
cordless telephone systems.
5
her
Page 6
GETTING STARTED
Choosing a location for the base unit and handset cradle
The base unit records and displays the indoor temperature, when selecting a
location, observe the following guidelines:
Choose a location that provides easy access to a 120-volt AC power
source.
Choose a location that will allow the telephone cable to reach a telephone
jack. You can use an extension jack or cable if necessary.
Place the base unit as high as possible to get a better radio frequency range
with the handset. You may need to try several locations – such as upstairs,
or near a first-floor landing – to find the best range. Solid structures such as
walls and doors may reduce the signal strength.
Do not place the base unit near a sink, bathtub, or shower.
Do not place the base unit near objects that may cause radio interference,
such as another telephone, large metal objects such a mirror or filing
cabinet, or electrical appliances such as an electric stove, washing machine,
microwave oven, television, and fluorescent lights.
Do not place the unit near heat sources such as radiators or air ducts, or in
a place subject to direct sunlight.
Connecting the base unit
1. Plug the AC adaptor into the power jack at the back of the base. Plug the
other end into an electrical outlet.
2. Plug the telephone line cord into the tel. line jack at the back of the base.
Plug the other end into a modular phone jack.
Note: Two adapters are shipped with this product. Please check the label on
the adapter to make sure you are using the right one.
6
Page 7
GETTING STARTED
Connecting the handset cradle
Batteries
1. Open the battery compartment located at the back of
the handset unit.
2. Plug the battery connector into the socket.
3. Replace the battery compartment by sliding it in the
direction shown by the arrow in the diagram to the right.
The lid clicks into place when it is secured.
7
Page 8
GETTING STARTED
Charging the handset batteries
You must charge the handset batteries for 15continuous hours the first time you use
them.
NOTE: When the icon appears empty and “CHARGE BATTERY”
shows on the LCD screen, or if you hear a warning beep during a call, please:
End the call as soon as possible.
Charge the handset by putting it back on the base cradle with the keypad
facing outwards. The green
steadily to indicate that the handset is charging.
It is normal for the handset and base to get warm when the handset is
charging in the base.
Caution: Use only the Sanyo AC adaptor that is supplied with this phone. Using
another AC adaptor may damage the phone.
CHARGE LED on the base unit lights up
8
Page 9
NAMES AND CONTROLS
Handset
1. Earpiece 8. REDIAL/PAUSE
9. (
2. Display
3. Up (
4. MENU/OK
5. Headset jack (head set optional)
6. TALK
7. *TONE
) / Volume up / phone book
C) Cancel / MUTE
10. INT (intercom)
11. Down (
12. #
13. FLASH/DEL
14. Microphone
)/CID REVIEW
9
Page 10
NAMES AND CONTROLS
Base unit
1. PAGE key
2. Charging contacts
3. CHARGE/IN USE LED
10
Page 11
INITIAL PROGRAMMING
Before using this telephone, the following initial settings must be completed: volume
level, ring volume, ring tone, auto answer, key tone, key lock, handset name,
language, phone book, call log, message waiting, and dial mode. The last 4 settings
are stored on the base unit and control all handsets. The other settings must be set
for each handset individually.
Language
1. Press MENU/OK to enter the options menu.
2. Scroll
3. Press
4. Press
5. Press
Handset name
You can use up to 16 characters to name a handset, the name will appear on the
handset display screen in standby mode. To name your handset:
1. Press the
2. Press
3. Press
4. Enter a name for your handset.
or until you see “LANGUAGE.”
MENU/OK to enter settings.
or to select the desired language (English, Spanish, or French). The
default is English.
MENU/OK to confirm.
MENU/OK key.
or to select “HANDSET NAME”.
MENU/OK to begin settings, “NAME” will appear.
Note: refer to Storing a name / number in the directory section for details
about how to input characters on page18.
5. Press
MENU/OK to save the name.
Dial mode
This phone is compatible with pulse-dialing (rotary) and tone-dialing (DTMF) systems.
If you have a touch-tone service, do nothing as your phone has been set to touchtone by default prior to shipment. If you do not know which type of service you have,
contact your local telephone company. The default setting is DTMF.
1. Press the
2. Press
3. Press the
4. Press
5. Press
6. Press
7. Press
8. To return to standby mode, press
MENU/OK key.
or to select “DIALING” from the options.
MENU/OK key.
or to select “DIAL METHOD”from the submenu.
MENU/OK.
or to select “PULSE” or “DTMF” mode.
MENU/OK to confirm your selection.
C repeatedly.
11
Page 12
INITIAL PROGRAMMING
Flash time
Consult your telephone company before changing the Flash time setting. Changing
this setting may cause your telephone company service such as call waiting to not
work properly.
1. Press the
2. Press
3. Press the
4. Press
5. Press
6. Press
The default setting is LONG.
7. Press
Key lock
You can lock the keypad to prevent keys from accidentally being pressed. To lock
the keypad:
1. Press
2. Press
3. Press
4. Press
5. Press MENU/OK to confirm settings. The default setting is OFF.
To unlock the keypad:
Press 1,5,9 to unlock the keypad.
Key lock is disabled in the event of an incoming call, but returns to key lock
when the call ends.
Key lock is disabled after an emergency call.
Note: To dial an emergency number while the keypad is locked, press TALK
followed by the emergency number (000,110,112,119,911,999).
Key tone
Turn this feature on to hear a click every time a key is pressed on the keypad. This
option is not available when the keypad is locked. To activate the key click option:
1. Press
2. Press
3. Press
4. Press
5. Press
Handset ring tone
You have a choice of 10 ring tones for internal or external incoming calls so you can
tell from the sound of the ring whether the call is coming from an external or internal
source. To select a ring tone:
MENU/OK key.
or to select “DIALING” from the options.
MENU/OK key.
or to select “FLASH TIME” from the submenu.
MENU/OK.
or to select “LONG” or “SHORT”.
MENU/OK to confirm your selection.
MENU/OK.
or to scroll to ”KEY LOCK”.
MENU/OK to enter the “KEY LOCK” sub menu.
or to select (ON).
MENU/OK.
or to scroll to “KEY CLICK”.
MENU/OK.
or to select on or off.
MENU/OK to confirm settings. The default setting is ON.
12
Page 13
INITIAL PROGRAMMING
1. Press the MENU/OK key.
2. Press
3. Press
4. Select the ring tone you wish to change (internal or external) by pressing
5. Press
6. Press
7. Press
Handset ring volume level
To change the ring volume level while the handset is in standby mode:
1. Press the
2. Press
3. Press
4. Press
5. Press
Earpiece volume level
To change the volume level while the handset is in standby mode:
1. Press the
2. Press
3. Press
4. Press
5. Press
or to select “RING PATTERN”from the options,
MENU/OK to select.
MENU/OK to enter the ring tone selection submenu.
or or number keys (0-9) to choose a ring tone sound (0-9).
MENU/OK to confirm settings. The external ring default setting is 0. The
internal ring default setting is 1.
Tip: To return to standby mode, press C repeatedly.
MENU/OK key.
or to select “RING VOLUME” from the options.
MENU/OK to enter settings.
(to increase) (to decrease) volume. Or press number keys (0-6) to
select the desired ring level.
MENU/OK to confirm settings. The default setting is 4.
Tip: You can turn the ringer off by setting the volume level to zero, the icon
will be displayed on the handset display in standby mode.
MENU/OK key.
or to select “HANDSET VOLUME” from the menu.
MENU/OK to enter settings.
(to increase) (to decrease) volume. Or press number keys (0-7) to
select the desired volume level.
MENU/OK to confirm settings. The default setting is 4.
or .
Tip: To change the volume while a call is in progress, press or until you
reach the desired level.
Auto answer on / off
The auto-answer feature allows you to answer a telephone call as soon as you lift the
handset from the cradle in the base unit.
1. Press the
2. Press
3. Press
4. Press
5. Press
MENU/OK key.
or to find “AUTO ANSWER” from the options.
MENU/OK to enter settings.
or to select off or on.
MENU/OK to confirm your selection. The default setting is OFF.
13
Page 14
INITIAL PROGRAMMING
Clear message waiting
1. Press the MENU/OK key.
2. Press
3. Press
4. Press
or to select “CLEAR MSG WAIT”.
MENU/OK. The screen will show “CONFIRM?”
MENU/OK again to confirm or pressC repeatedly to return to standby
mode.
BASICS
When you first set your unit up, you may hear a beeping tone and see “OUT OF
SERVICE” on the handset display area. This is normal, and means that the handset
needs to synchronize with the base unit before you can use it. Place the handset on
the charger for a few seconds until “READY” appears on the handset display.
Note: You can assign a name to the handset, When you do this your name will
appear instead of “READY”. For instructions on how to assign a name to a
handset, refer to the
Standby mode
If the handset is synchronized with the base unit and is not “in use” or in
“
programming mode”, “READY” (or a name if entered) will appear on the LCD
display.
Receiving a call
When an incoming call is received the handset will ring, “EXTERNAL CALL” will
show on the display, and the in-use LED on the base unit will flash*. If you are
already on the line, a beep will announce you have a call waiting.
* If you subscribe to a Caller ID service from your phone company, Caller ID
information shows on the display instead of “EXTERNAL CALL”.
Handset name section on page 11 for more information.
1. Press
2. Press
TALK / any key (0-9) * or # to answer a call.
Note: If the handset is in the base cradle, remove it from the base before
pressing the
If “AUTO ANSWER” is enabled, you can accept an incoming call by simply lifting
the handset off the base. See the
information.
TALK key.
Auto answer section on page 13 for more
TALK again to hang up.
Note: If you place the handset back to the base cradle, the handset will
automatically hang up.
14
Page 15
BASICS
Making a call
1. Press TALK to get a dial tone then enter the number, OR dial the number first
(up to 24 digits) then press
2. To end the call, press
handset will automatically hang up. “ENDED” will appear on the display to
confirm that the call has ended.
Tip: The handset will display the total amount of time elapsed for each call.
Note: You can use this telephone with a PABX (Private Automatic Branch
Exchange) or local telephone network. Use of your telephone with a modern system
does not require special adjustment; however, with certain older systems, you may
need to insert a pause between the prefix and the rest of the number. Enter a dial
pause of 3 seconds by pressing
number to show that a pause has been inserted.
Correcting a dialing error
You can correct a dialing error before the number has been dialed i.e. before
pressing talk. To correct a dialing error you can do one of the following:
Press the FLASH/DEL key to clear the digits one by one.
Press and hold FLASH/DEL to clear all the digits at once.
Press C to clear all the digits at once
Redialing (up to 24 digits)
To redial one of the last 5 numbers called, you can do one of the following:
1. Make sure the phone is OFF (not in TALK mode).
2. Press
OR
1. Make sure the phone is ON by pressing
2. Press
REDIAL/PAUSE repeatedly to select a desired last number, then press
TALK to redial the last number.
REDIAL/PAUSE repeatedly to scroll through a list of numbers, then
press
MENU/OK to redial the last number.
Returning missed calls
If you subscribe to a Caller ID service through your local network provider this
telephone can keep track of missed call information. When you miss a call, the
handset will display “New Calls” along with the number of calls you missed. To review
a call history with Caller ID information, press
the selected number, press the
TALK.
TALK again or place the handset on the base cradle, the
REDIAL / PAUSE. A “P” will be entered after the
TALK.
. Then press or to review. To dial
TALK key.
15
Page 16
BASICS
MUTE key “C”
To have a private, off-line conversation, use the mute feature. The caller on the other
end of the line cannot hear you, but you will be able to hear them. To mute the
microphone:
1. While a call is in progress, press
the handset display.
2. Press
C again to return to your phone conversation, “EXTERNAL CALL” will be
shown on the handset display.
C on the handset “MIC MUTE” will appear on
Handset locator (page key)
To locate a misplaced handset, press the PAGE key on the base unit. All handsets
will beep and the screen shows “PAGING”. To end a page, do one of the following:
1. Press
2. Press
TALK or any key (0-9) * or # on the handset.
PAGE on the base unit.
Low battery warning
1. If the battery is low and the phone is in TALK mode, a warning tone consisting of
2 short beeps will sound from the handset earpiece every 15 seconds.
“CHARGE BATTERY” shows on screen.
2. If the battery is low and the phone is in STANDBY mode, a warning tone
consisting of 2 short beeps will sound from the handset every 15 seconds, and
“CHARGE BATTERY” shows on screen.
Voice mail indicator
When you subscribe to a voice mail service offered by your phone company, the
phone alerts you when voice mail has been received. MESSAGE WAITING appears
on screen when a voice mail is received. The LED (orange) on the base flashes slow
to indicate there is a voice mail waiting. After the voice mail has been reviewed, you
can remove the message indicator. Please see the
on page 14 for more information.
Note: The indicator does not work with your answering machine. The phone will
only work with an FSK type of VMWI System. It will not work with the Stutter Dial
Tone type of VMWI System.
Clear message waiting section
16
Page 17
CALLER ID FEATURES
This phone receives and displays incoming call information transmitted by your local
phone company, provided you subscribe to Voice Mail, Caller ID, and/or Call Waiting
services. This information can include the phone number and/or the name, date and
time. The phone can store up to 30 calls for later review.
Caller ID with Call Waiting
When you subscribe to Caller ID with Call Waiting (Visual Call WaitingTM) service
from your phone company, you are able to see who is calling when you hear the Call
Waiting tone. Caller identification information appears on screen after you hear the
tone.
Press
FLASH/DEL to put the current call on hold so that you can answer the
incoming call. The following information is shown.
Tip: Do not use TALK to activate custom calling services such as Call Waiting,
or you will hang up the phone.
Caller number (up to 16 digits).
Caller name (up to 15 characters) -
If this is stored in the phonebook or
supplied by your telephone network
provider.
The date and time of the last call
made from the number.
To return to the call, press
FLASH/PROG again.
IMPORTANT: To use these features you must subscribe to either the standard
Name / Number Caller ID Service or Caller ID with Call Waiting Service.
Caller ID list
The incoming caller information transmitted from the phone company is received by
your phone between the first and second rings and stored in the Caller ID list. If you
answer a call before the second ring, the caller information may not be stored.
When the Caller ID list memory is full, a new call automatically replaces the oldest
call in memory. “! “ appears on screen for calls received that have not been
reviewed.
Note: Check with your local phone company regarding name service availability.
Reviewing Caller ID list
All incoming calls with valid caller ID information are stored in a call log, an
exclamation mark (!) to the far right of the name means that that number has not
been reviewed. A call log number shown to the right of the telephone number marks
the number of calls in the order that they are received (1 = the most recent). Each
time a new call is received, the call log will be resorted to display the most recent call.
To review the caller ID log:
17
Page 18
CALLER ID FEATURES
1. Press MENU/OK to enter the menu.
2. Press
3. Press
4. Press
5. Press
MENU/OK to select “CALL LOG”.
to scroll through the Caller ID list from the most recent to the oldest.
to scroll through the Caller ID list from the oldest to the most recent.
C to exit the call log.
Tip: 1. Press in standby mode to enter call log quickly.
2. Press
Note: “CALL LOG EMPTY” will show if there are no calls.
TALK to dial the number currently displayed.
Deleting entries from the Caller ID list
All handsets share a common call log that is stored in the base station memory.
When more than one handset is registered to a base unit, a call log deleted in one
handset will affect all handsets.
Deleting the displayed entry:
1. Make sure the phone is OFF (not in TALK mode).
2. Press
3. Press
4. Press
Deleting all entries
1. Make sure the phone is OFF (not in TALK mode).
2. Press
3. Press and hold
4. Press
keys to find the entry you want to delete.
FLASH/DEL while the number you wish to delete is displayed.
“DELETE?” shows on screen.
MENU/OK to confirm the deletion or C to cancel the deletion.
keys to display any entry.
FLASH/DEL. “DELETE ALL?” shows on screen.
MENU/OK to confirm the deletion or C to cancel the deletion.
DIRECTORY
This telephone can store up to 70 names and telephone numbers. Names are limited
to 15 characters and numbers are limited to 16 digits (including pauses ‘P’) and all
handsets share a common phone book that is stored in the base station memory.
When more than one handset is registered to a base unit, any entry stored or deleted
in one handset will affect all handsets.
NOTE: Shared configurations are available where individual handsets are sold.
Please check with your local distributor to find out if this option is available in
your area.
Storing a name / number in the directory
1. Press MENU/OK in standby mode.
18
Page 19
2. Press or select “PHONEBOOK”, then press MENU/OK.
DIRECTORY
3. Press or select “STORE”, then press MENU/OK.
4. At the “STORE NUMBER” display, enter number using the keypad, including
any prefixes or country codes. If you make a mistake, press
delete a digit one at a time, then enter the correct digits. If you wish to add a
pause, press
REDIAL/PAUSE once at the desired location. Each pause counts
as 1 digit in the dialing sequence.
5. Press MENU/OK.
6. At the “STORE NAME” display, enter the name using the keypad. The cursor
advances 1 space after each key press. Within 1 second, you can press the
same key again to select another character. If you make a mistake, press
FLASH/DEL to delete a character one at a time, then enter the correct character.
Use the chart below as a guide.
7. Press
MENU/OK to confirm. A beep tone will confirm that the number has been
saved.
Key key of times pressed
st
1
1
Space 1
2
A B C 2 a b c
3
D E F 3 d e f
4
G H I 4 g h i
5
J K L 5 j k l
6
M N O 6 m n o
7
P Q R S 7 p q r s
8
T U V 8 t u v
9
W X Y Z 9 w x y z
0
0
*
* ? ! / ( )
#
# ‘ , - . &
2nd3
rd
th
th
4
th
5
6
FLASH/DEL to
th
7
th
8
th
9
Tip:
Press FLASH/DEL to clear the last character, press and hold FLASH/DEL
to clear all.
To return to “STANDBY MODE”, press C repeatedly.
Note: If you try to store a new number in the phonebook when it is full, a
message “PHONEBOOK FULL” is displayed and the phone returns to the
phonebook menu after 5 seconds. You should delete some numbers to free up
the phonebook memory so that you may store new numbers.
19
Page 20
DIRECTORY
Making calls from the directory
1. Press MENU/OK, Press or to select “PHONE BOOK”, then press
MENU/OK.
2. Press
3. Press or or enter the first character of the name to select the desired
4. Press
Tip: Press in standby mode to enter phonebook log quickly.
Deleting an entry
To delete an entry from the telephone book:
1. Press
2. Press
3. Press or or enter the first character of the name to select the desired
4. Press
5. Press
Changing a stored entry
To change an entry in the telephone book:
1. Press
2. Press
3. Press or to select “RECALL”, then press MENU/OK.
4. Press
5. Press
6. Press
7. Press
8. Press
9. Press
or to select “RECALL”, then press MENU/OK.
phonebook entry.
TALK to call.
MENU/OK, Press or to select “PHONE BOOK”, then press
MENU/OK.
or to select “RECALL”, then press MENU/OK.
phonebook entry.
FLASH/DEL. “DELETE?” shows on screen.
MENU/OK to confirm or C to go back.
Result: Confirmation tone can be heard and the menu steps to the next entry.
MENU/OK then select “PHONE BOOK” by pressing or .
MENU/OK
or or enter the first character of the name to find the desired
phonebook entry.
MENU/OK to edit the number, “STORE NUMBER” will appear.
FLASH/DEL or to erase a digit. Press and hold FLASH/DEL to erase
the entire number, then enter the correct number.
MENU/OK to edit the name, “STORE NAME” will appear.
FLASH/DEL or to erase a character. Press and hold FLASH/DEL to
erase the entire name, then enter the correct name.
MENU/OK to confirm the change.
Result: A beep will sound to confirm that the change has been saved.
Storing caller ID entries in the directory
You can store received numbers into your phonebook memory. Before you save an
entry, make sure the number appears in proper digits for your dialing area. If not,
change it using the REDIAL/PAUSE key. For example, if the caller ID number
20
Page 21
appears as 1-416-222-5555, but it is not a long distance number, press
REDIAL/PAUSE key until it shows 416-222-5555 (without 1).
DIRECTORY
The REDIAL/PAUSE key lets you select how many digits of the number are displayed:
7 7-digit telephone number.
10 3-digit area code + 7-digit telephone number.
11 Long distance code 1 + 3-digit area code + 7-digit telephone number.
1. Press
2. Press
3. Press
4. Press
5. Edit the number if necessary.
6. Press
7. Edit the name if necessary.
8. Press
in standby mode to enter call log quickly.
or to select desired Caller ID entry.
REDIAL/PAUSE to rearrange the format of the number displayed.
MENU/OK, “STORE NUMBER” will appear.
MENU/OK to edit the name, “STORE NAME” will appear.
MENU/OK to confirm the change.
Result: A beep will sound to confirm the changes.
MULTI-HANDSET CONFIGURATION
Registering a handset
The original handsets provided are automatically registered the first time you set up
the telephone. You may need to register handsets under the following if you are
replacing a faulty handset. (See the
experiencing problems with the handset).
Note: If you register a handset to more than one base, you will need to rename
the handset for that base. Otherwise, the base will recognize it as “Handset 1”.
To register handset:
1. Press the MENU/OK key.
2. Press
3. When the handset display shows “PLEASE WAIT”, press and hold
4. If the registration is successful “SUCCESS” will show on the handset display.
Note: If the registration is unsuccessful “FAIL” will show on the handset display. In
this case, you should try again.
or to select “REGISTER”, then press MENU/OK to confirm.
base until IN USE LED (red) flashes fast.
Identifying a handset on the network
You can identify each handset by assigning a name to it. Please see the Handset
Name Setting
section on page 11 for more information.
Intercom (internal) call
Troubleshooting section on page 29 if you are
PAGE on the
21
Page 22
This feature only works if you have 2 handsets registered to the base unit.
MULTI-HANDSET CONFIGURATION
1. Press INT on the first handset.
2. Press
3. Press
4. To accept the intercom call on the handset, press
5. To exit intercom mode on the first handset, press
Intercom ring tone
You can change the ring tone for an intercom call to differentiate internal from
external calls. To change the ring tone please see the
section on page 12 for more information.
Call toggling
This feature only works if you have 2 handsets registered to the base unit. The
feature allows you to put an external call on hold while you place an intercom call to
another handset. Only the handset that initiates call toggling can place callers on hold
or end the call.
1. Establish contact with an external party by either placing a call or answering an
2. Press
3. Press the number (1-4) for the handset you wish to select, or use the
4. Press
5. Press
6. Press
or to select the desired handset or choose “CALL ALL”.
TALK to place the call. The selected handset will ring. If you select
“CALL ALL”, all other handsets registered to the base unit will ring. If the
selected handset is not available (off hook, on another call), “BUSY” shows.
TALK.
TALK.
Note: During the first handset calls the other handsets, there may be an incoming call
in which the first handset will hear a call waiting tone and the other handset will return
to normal incoming call tone.
Handset Ring Tone Setting
incoming call.
INT to put the external call on hold and enter intercom mode.
or
keys to select the handset.
TALK to place an intercom call to the selected handset. “H” shows on the
display to indicate the external call is on hold.
INT key on the handset that initiates call toggling to place the intercom on
hold and return to the external call.
TALK key on the selected handset to end the intercom call and return to
the external call.
Note: If the selected handset is not available, “BUSY” shows and then a callback is
generated. “CALL BACK” is displayed on the handset display. You can press TALK to
return to the caller.
22
Page 23
MULTI-HANDSET CONFIGURATION
3-way conference call
If you have 2 handsets registered with the base unit, you can make 3-way conference
calls between an external call party and two internal handset holders. To initiate a 3way conference call:
1. Establish contact with the external party by either placing a call to that person, or
answering an incoming call.
2. Press
3. The caller who made the conference call should press and hold
Call Waiting
If you receive an external call while you are talking to someone through the intercom,
you will hear a call waiting tone. To end the intercom call and answer the external
call, press
show on the screen. To end the intercom call without answering the external call,
press and hold
Waiting
Transferring call between handsets
You can transfer an external call from one handset to another if you have 2 handsets
registered with the base unit. To transfer a call:
1. During a telephone conversation, press the
2. Press
3. Press
INT then press or to choose a handset name, press TALK to connect
to the selected handset.
Result: The handset you paged rings. The internal party can answer the call by
pressing the
approximately 2 seconds until “CONFERENCE CALL” shows on the display and
you hear a confirmation beep on the earpiece.
Result: All three parties are connected and can talk together.
Tip: You can end a 3-way conference call exactly as you would any other call.
Just press
the external party.
Tip: If a handset is connected to an external line, you can initiate a conference
call from another handset by simply picking up the handset and pressing
The first handset can hear a beeping sound and “ CONFERENCE CALL” shows
on the display.
section on page 17 for more information.
paged will ring, with “INTERNAL CALL” showing on the LCD display. Another
party can answer the call by pressing
TALK key.
INT for
TALK. The connection continues between the remaining handset and
TALK.
TALK key on any handset. The other handset will beep and “BUSY” will
INT for several seconds. Please also see the Caller ID with Call
INT key to place the caller on hold.
or to choose the handset name to which you wish to transfer the call.
TALK. Then wait for the other handset to answer. The handset you
TALK.
23
Page 24
4. Then press TALK key on the first handset, and another handset will connect to
the external line. If there is no answer, press
INT again to return to the caller.
OR
MULTI-HANDSET CONFIGURATION
1. During a telephone conversation, press the INT key to place the caller on hold.
2. Press
3. Press
or to choose the handset name to which you wish to forward the call.
TALK to connect to the selected handset. Then press TALK again or
place the handset in the charger. You do not need to wait for the other handset
to answer.
4. The selected handset will ring and “FORWARDED CALL” will show on the LCD
display. Another party can answer the call by pressing
TALK.
Note: If you forward call to all handsets, all of them (including the one from
which you are making the call) ring at the same time.
Call back
After a call forward function has been executed, a call back is generated in the
forwarding handset if the forwarding call is not answered within 30 seconds. If no
caller ID information is available, “CALL BACK” is displayed on the handset display.
Press
TALK to return to the call.
Note: If the returned call is not answered within 30 seconds the call
automatically goes off the hook.
CHANGING THE HANDSET BATTERY
Battery replacement and handling
When the handset operating time becomes short even after a battery has been
recharged, please replace the battery.
With normal usage, your battery should last about one year.
For a replacement battery, please contact your place of purchase or fill out and mail
the enclosed form.
Caution:
Use only the specified battery type (3.6V, 750mAh).
Do not remove the battery from the handset to charge it.
Never throw the battery into a fire, disassemble it, or heat it.
Do not remove or damage the battery casing.
Remove the battery if you are storing the phone for more than 30 days.
24
Page 25
Replacing the battery
1. Make sure the telephone is turned off.
2. Slide off the battery compartment cover.
CHANGING THE HANDSET BATTERY
3. Disconnect the battery plug from the jack in the compartment and remove the
battery pack.
4. Insert the new battery pack and connect the cord into the jack.
Note: Please refer to the pictures in the Getting started section on page 7
5. Put the battery compartment cover back on.
6. Place handset on the base to charge for 15 hours.
Note: Charge the handset battery for 15 continuous hours prior to first use. The
initial battery charge is important to ensure best performance.
Caution: To reduce the risk of fire or personal injury, use a 3.6 V, 750mAh
battery. Replacement part number: GESPC3F03.
RECYCLING NICKEL-METAL HYDRIDE BATTERIES
NICKEL-METAL HYDRIDE BATTERIES MUST BE DISPOSED OF
PROPERLY.
Please take your used battery pack to a store that recycles Ni-MH
batteries.
HEADSET JACK AND BELT CLIP
Headset connection (headset not included)
An optional headset can be used with your telephone
for hands free conversation. To use a headset, plug it
into the HEADSET jack located on the side of the
handset. When the headset is connected, the handset
earpiece and microphone are disabled. While the
headset is connected, press
call.
TALK to answer or place a
Belt clip
To attach the belt clip to the back of the handset:
1. Slide the belt clip over the back of the handset until the
ventilation holes are aligned.
2. Gently push the belt clip until it clicks into place.
25
Page 26
POWER FAILURE
When power is off, you will not be able to make or receive calls with the telephone.
After a power outage, it may take a few seconds for the handset to reconnect to the
base unit.
LCD SCREEN MESSAGES
The following indicators show the status of a message or of the phone.
BASE PAGING
BUSY The dialed number or handset is busy
CALL ALL An intercom call has been placed to all
CALL BACK A forwarded call was not answered
CHARGING Battery is charging
CONFERENCE CALL 2 handsets are on a conference call
ENDED The call has ended. The elapsed time for the
EXT IN USE Another handset is already on an external call
EXTERNAL CALL A call was received with no Caller ID
FAIL Registration did not occur
H A call has been placed on hold
INTERNAL CALL
HANDSET # / HANDSET NAME
MIC MUTE The handset is in mute mode
PRIVATE # / NAME / CALLER Some or all of the Caller ID information was
READY Phone is charged and ready to make or receive
TALK Phone is in Talk mode (ready to place a call or
Someone has pressed
registered handsets
call also shows.
information provided
An intercom call has been placed from the
displayed handset
blocked
calls
on a call). If on a call, the duration of the call
also shows
PAGE on the base unit
26
Page 27
UNKNOWN # / NAME /
CALLER
FORWARD CALL
DELETE? Prompt asking you if you want to erase the
DELETE ALL? Prompt asking you if you want to erase all
MESSAGE WAITING Caller has left a message (you must subscribe
STORE NUMBER Prompt telling you to enter a telephone number
STORE NAME Prompt telling you to enter a name in the
PHONEBOOK EMPTY There is no record stored to the selected
CALL LOG EMPTY There is no record stored to the selected call
NO LINE Telephone line is disconnected from base unit
KEY LOCKED The keypad is locked
OUT OF SERVICE When the handset is out of range or the base
CHARGE BATTERY When the battery is low
PLACE IN CHARGER The battery voltage is too low
RINGER OFF The ringer is switched off
Some or all of the Caller ID information was not
sent with the call
A call has been forwarded
current Caller ID entry or a directory entry that
is shown on screen
Caller ID information
to voice mail service offered by your local
phone company for this to work)
in the directory
directory
directory location
log location
unit power failure
LIGHT SIGNALS
The charge/in use indicator will change under the following conditions.
CHARGE/IN USE LED on the base
27
Page 28
Talking Lit steadily (red)
Charging Lit steadily (green)
Incoming call Flashes in same pattern as telephone ring (red)
Voice mail Flashes every 2 seconds (red)
No telephone line Flashes every 1 seconds (red)
SOUND SIGNALS
A long warbling tone Signals an incoming call
Single tone A key is pressed
Two short beeps Call waiting / MIC mute
One long beep Confirmation tone / Page signal / Call
Three short beeps Error tone / Out of range
Two short beeps every 15 seconds Low battery warning
back
TROUBLESHOOTING
TELEPHONE
No dial tone
Check installation:
Is the base unit plugged into the telephone line and AC power source? If
the telephone line is not properly connected to the base unit NO LINE will
appear on the handset display.
Is the AC power source turned on at the socket?
Are the batteries properly installed in the handset?
Dial tone is OK, but cannot dial out
Try moving the handset closer to the base unit.
If this doesn’t work, try a different position for the base unit. Typically, the
higher you place the base unit, the better the reception.
The battery charge level may be low. Check the LCD display for the low
battery-warning signal. If the battery is low, place the handset in the base
unit’s charging cradle to charge.
28
Page 29
Check the power connection by switching off the power at the main socket,
waiting a few seconds, then switching it back on.
Check to make sure that the phone and base unit are with in transmission
range.
The handset may be unable to find the base unit. Try moving the handset
closer to the base unit. If the problem persists, try moving the base unit in a
suitable position nearer to the handset.
If you have registered additional handsets to the same base unit, make
sure they are not already on a call. The LCD display on your handset will
display the
The dial mode setting may be incorrect. See the Dial mode section on
page 11 for more information.
EXT IN USE symbol if the line is engaged.
TROUBLESHOOTING
Handset does not ring
Check that you have not turned off the ringer volume level. Refer to
Handset ring volume level section on page 13 for more information.
You may have too many extension phones on your line. Try unplugging
some phones.
Call was disconnected
Please move the handset closer to the base unit. You may want to consider moving
the base unit to achieve a greater transmission range.
Keys do not work / shows on screen
The symbol means that the keypad lock feature has been activated. See the Key
lock
section on page 12 for more information.
Phone beeps
The battery may need to be recharged. Put the handset into the charging
cradle of the base unit. It may take up to 15 hours to fully recharge the
battery.
Your handset may temporarily lose its synchronization with the base unit
due to radio interference in your area. When this happens, “OUT OF
SERVICE” shows on handset LCD. You can move closer to the base unit
to help reduce your telephone’s susceptibility to radio interference. If you
do not wish to hear the beep tone, you can turn it off following the
instructions under the
Key tone section on page 12.
Low battery warning
29
Page 30
If you just recharged the batteries, but keep getting a low battery warning, the
batteries may need to be replaced. Rechargeable batteries gradually lose their ability
to store a charge the older they get. Replace the battery with a new one.
MULTI-HANDSET USE
Cannot register handset
Sometimes it helps to unplug and then reconnect your base unit to its AC
power source before you start the registration procedure.
You may have already registered 4 handsets to the base unit.
If you are replacing a faulty handset, make sure you have fully removed the
faulty one before registering the new one. Refer to the
handset
section on page 21 for more information.
Registering a
TROUBLESHOOTING
If you are still experiencing problems, you may need to reset all the
registrations then start over.
Cannot dial out
Only one outside call and one intercom call can take place at the same time. Make
sure no one else is already using the phone; if so, you will see the
symbol on the handset display area.
EXT IN USE
All handsets show “OUT OF SERVICE” and telephone will not work
Reset your telephone, and then try the registration process again. If you are still
experiencing problems, reset and then re-register all your handsets one-by-one.
CALLER ID
No Caller ID display
You must subscribe for caller ID services through your telephone network
provider for the caller ID to display on this telephone. Please check with
your provider.
If the caller’s number does not exactly match what you have entered in
your phone book, including the STD code and any prefixes, the phone book
cannot match the name to the caller ID. Check the phone book to make
sure the full number is stored there in the correct sequence.
Is battery fully charged? Try recharging or replacing the battery.
Make sure that the base is connected to a non-switched AC outlet.
Disconnect the base from the plug and plug it in again.
30
Page 31
Caller ID error message
The phone displays this message if it detects anything other than valid
Caller ID information during the silent period after the first ring. This
message indicates either the presence of noise on the line, or that an
invalid message has been sent from the telephone company.
CAUSES OF POOR RECEPTION
Aluminum siding.
Foil backing on insulation.
Heating ducts and other metal construction can shield radio signals.
You are too close to appliances such as microwaves, stoves, or computers.
Atmospheric conditions, such as strong storms.
TROUBLESHOOTING
Base unit is installed in the basement or lower floor of the house.
Base unit is plugged into an AC outlet with other electronic devices.
Baby monitor is using the same frequency.
Handset battery is low.
You are out of the base unit’s transmission range.
MAINTENANCE
To keep your telephone working and looking good, following these guidelines:
Avoid putting the phone near heating appliances and devices that generate
electrical noise (for example, motors or fluorescent lamps).
Do not expose to direct sunlight or moisture.
Avoid dropping the phone, and other rough treatment to the phone.
Clean the phone with a soft cloth.
Never use a strong cleaning agent or abrasive powder because this will
damage the finish.
Periodically clean the charge contacts on the handset and base with a
clean pencil eraser.
Retain the original packaging in case you need to ship the phone at a later
date.
MAXIMIZE BATTERY PERFORMANCE
31
Page 32
The freedom that your cordless telephone can offer is fully dependent on the
performance of the rechargeable battery in the handset. To maximize the battery
performance, follow these guidelines:
Charge the battery for a full 15 continuous hours
Before initial use of your new battery, charge it for 15 hours continuously. The proper
initial charging is very important to maximize the battery performance.
Keep the contacts clean
You can never fully recharge the battery if the contacts are dirty. Clean all the
contacts (two at the bottom of handset and two in the base cradle) periodically using
a pencil eraser.
MAXIMIZE BATTERY PERFORMANCE
Do not replace the handset in the base after each call
Repeated short charging creates a memory effect in the battery. Once a rechargeable
battery acquires this “short memory”, it sends a “CHARGE BATTERY” signal even
when it is almost fully charged. The battery then needs to be charged frequently. To
avoid this, leave the handset away from the cradle until it really needs recharging.
Refresh battery
If your battery seems to need recharging more often than usual, it may have lost part
of its charging capacity because of premature recharges. To bring back its full
capacity, try “refreshing” the battery:
1. First discharge the battery by leaving the handset in TALK mode until Battery
Low indication turns on. (Disconnect the base from the telephone line, so that
your line is not busy all the time.)
2. Then charge it for 15 continuous hours.
3. Repeat the above once more.
32
Page 33
TECHNICAL INFORMATION
REN Number:
The Ringer Equivalence Number (REN)
assigned to each terminals device
provides an indication of the maximum
number of terminal allowed to be
connected to a telephone interface.
The REN number of this phone is
located on the bottom of the base unit.
The termination on an interface may
consist of any combination of device
subject only to the requirement that the
sum of the Ringer Equivalence Numbers
of all the devices does not exceed 5.
CAUTION
This product is intended for use in
CANADA only. Sale or use in other
countries may violate local laws.
holding the handset may also increase
the operating range.)
3. INTERFERENCE
Electronic circuits activate a relay to
connect the unit to your telephone line.
These electronic circuits operate in the
radio frequency spectrum. While several
protection circuits are used to prevent
unwanted signals, there may be periods
when these unwanted signals enter the
base station. You may hear a click or
hear the relay activate when you are not
using the cordless handset. If this
occurs frequently, you can minimize or
eliminate the problem by lowering the
height of the base station or relocating
the base station. It may also be helpful
to change the operating channel and/or
the security code setting.
Cordless telephones use radio
frequencies to allow mobility. This
affects performance of your phone.
1. NOISE
Electrical pulse noise is present in most
homes at one time or another. This is
most intense during electrical storms.
Certain kinds of electrical equipment,
such as light dimmers, fluorescent
bulbs, motors, fans, etc., also generate
pulse noise.
Because radio frequencies are
susceptible to this, you may on occasion
hear pulse noise through the handset.
This is usually only a minor annoyance
and should not be interpreted as a
defect of the phone.
2. RANGE
Because radio frequencies are used, the
location of the base station can affect
the operating range of the phone. Try
several locations and choose the one
that gives the clearest signal to the
handset. (Turning in a circle while
Operation is subject to the following two
conditions: (1) this device may not
cause interference, and (2) this device
must accept any interference, including
interference that may cause undesired
operation of the device.
NOTICE:
Privacy of communications may not be
ensured when using this telephone.
Other devices, including other cordless
telephones, may interfere with the
operation of this cordless telephone or
cause noise during operation. Units
without coded access may be accessed
by other radio communication systems.
Cordless telephones must not cause
interference to any licensed radio
service.
The Industry Canada Label identifies
certified equipment. This certification
means that the equipment meets certain
telecommunications network protective,
operational and safety requirements.
The ministry does not guarantee that the
33
Page 34
equipment will operate to the user’s
satisfaction.
may be particularly important in rural
areas.
Before installing this equipment, users
should ensure that it is permissible to be
connected to the facilities of the local
telecommunications company. The
equipment must also be installed using
an acceptable method of construction.
In some cases, the company’s inside
wiring associated with single-line
individual service may be extended by
means of a certified connector assembly
(telephone extension cord). The
customer should be aware that
compliance with the above conditions
may not prevent degradation of service
in some situations.
Repairs to certified equipment should be
made by an authorized Canadian
maintenance facility designated by the
supplier. Any repairs or alterations made
by the user to this equipment, or
equipment malfunctions, may give the
telecommunications company cause to
request that the user disconnect the
equipment.
The user should ensure for his own
protection that the electrical ground
connections of the power utility,
telephone lines and internal metallic
water pipe system, if present, are
connected together. This precaution
SANYO COMFORT WARRANTY
WARRANTY APPLICATION
Sanyo Communications products
purchased new, unused in Canada
through a Sanyo Authorized Dealer are
warranted against manufacturing
defects in materials and workmanship
for ONE YEAR covering parts and
labour, from the date of purchase by the
original retail purchaser. This warranty
only applies in favour of the original
CAUTION
Users should not attempt to make such
connections themselves, but should
contact the appropriate electrical
inspection authority, or electrician, as
appropriate.
The exclamation point within an
equilateral triangle is intended to alert
the user to the presence of important
operating and maintenance (servicing)
instructions in the literature
accompanying the product.
This symbol on the product is used to
identify the following important
information. Use only with specified
SANYO power adaptor.
NOTICE: This equipment meets the
applicable Industry Canada Terminal
Equipment Technical Specifications.
This is confirmed by the registration
number. The abbreviation, IC, before
the registration number signifies that
registration was performed based on a
Declaration of Conformity indicating that
Industry Canada technical specifications
were met. It does not imply that Industry
Canada approved the equipment.
retail purchaser of the warranted
product.
SANYO CANADA INC.’S
RESPONSIBILITY
During the warranty period, SANYO
Canada Inc. will repair, or at our option,
replace a Communications product
which shows evidence of a
manufacturing defect in materials or
workmanship. Replacement PARTS are
34
Page 35
warranted for the remaining portion of
the warranty period.
WHAT IS NOT COVERED
a. Communications products
purchased outside Canada.
b. Communications products
purchased in a used condition.
c. Communications products
purchased from non Sanyoauthorized dealer.
d. Communications products not
intended for Canadian usage or
products without appropriate
Canadian regulatory approvals.
e. Problem due to product set-up and
installation.
f. Adjustments that are outlined in
the Operating Manual.
g. Accessory items including antenna
and batteries.
h. Damage in or due to
transportation.
i. Damage due to improper
maintenance, accident, abuse,
misuse or negligence.
j. Damage caused by lightning and
power surges.
ORIGINAL RETAIL
PURCHASER’S
RESPONSIBILITY
You, the original retail purchaser, must
present your original, dated bill-of-sale
together with this warranty to SANYO
Canada Inc. or to an authorized Sanyo
Service Depot when you make a claim
under this warranty.
You, the original retail purchaser, are
responsible for any costs of
TRANSPORTING the product to and
from SANYO Canada Inc. or an
authorized Sanyo Service Depot. You
also are responsible for the cost of any
MAINTENANCE necessary in respect of
the product.
WARRANTY BECOMES VOID
This warranty becomes void if the
product’s serial numbers are altered or
removed or if any repair to the product is
made other than by SANYO Canada
Inc. or by an authorized Sanyo Service
Depot.
LIMITATIONS
a. SANYO Canada Inc. reserves the
right to change or improve the design
of the model of the product warranted
hereunder without incurring any
obligation to make any modifications
to or to install any improvement in or
on the product.
b. In no event shall SANYO Canada
Inc. or any of its Authorized Dealers
be liable for special or consequential
damage arising from the use of this
product.
STATUTORY WARRANTIES
The above provisions do not preclude
the operation of any applicable
provincial statute which in certain
circumstances may not allow some of
the limitations and exclusions described
in this warranty. Where any terms of this
warranty are prohibited by such a
statute, they shall be deemed null and
void but the remainder of this warranty
shall remain in effect.
HOW TO OBTAIN WARRANTY
SERVICE
Please contact the Sanyo Authorized
Dealer from whom the product was
purchased, or contact us directly at:
SANYO Canada Inc.
1-300 Applewood Cres.
Concord, Ont. L4K 5C7
(905) 760-9944
1-800-263-2244
35
Page 36
SOS HELP LINE
At Sanyo, fulfilling the needs of our customers is a priority. That’s why we
created our SOS customer service program that guarantees satisfaction.
NATIONWIDE CUSTOMER SUPPORT
SOS is there to help you. Our friendly and knowledgeable product
specialists will quickly answer your questions about setup and use of Sanyo
telephone products. Simply call toll free from anywhere in Canada to
connect to our no-charge, SOS support and service network:
1-800-263-2244
between 8:30 am – 7:00 pm EST
Or visit our website at www.sanyoservice.com, and click the Customer
Relations
and other helpful features.
STAY-AT-HOME CONVENIENCE
It’s a nuisance making another trip to the store when you’re stuck. Now with
SOS, all that’s necessary is a quick call for your home for product
assistance.
HASSLE-FREE EXCHANGE
Should your Sanyo telephone require servicing due to a manufacturing
defect during the warranty period. SANYO Canada will ship prepaid a
replacement unit* within two business days after receiving your defective
unit.
to Sanyo.
For older, non-current models, replacement units may not be available, in
which case our regular warranty conditions will apply.
button to get access to our FAQ’s (Frequently Asked Questions)
Consumers are responsible for the shipping costs of the unit back
GUARANTEED QUALITY
All SOS replacement sets are checked and serviced by factory-authorized
technicians before being sent out.
SOS means you never have to worry.
C.O.D. and/or Collect shipments will not be accepted.
Unit must be returned to Sanyo in its original box with all accessories, i.e.:
owner’s manual, battery, adaptor, telephone cord, etc.
36
Loading...