Sanyo CTV User Manual

CTV GUIDE CONTENTS

GETTING STARTED—

Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Setting up LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

NETFLIX SERVICE—

Account setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Netflix FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

VUDU SERVICE—

Account setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

VUDU FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

PANDORA SERVICE—

Account setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Pandora FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Use your DP55360 Sanyo HDTV to enjoy internet
based content directly on your television through
the use of an internet connection.

Access on-screen links to get the latest weather
information, sports, news, stock updates and
content services such as Netflix, and Vudu apps.

NOTE: The use of a PC is needed to create and setup

your content service accounts.

WHAT YOU NEED

•

Internet-ready Sanyo DP55360 HDTV

•

Ethernet cable

•

Modem and/or Router

•

ISP (Internet Service Provider) w/broadband
internet service no less than 1.5Mbs

INTERNET
APPLICATIONS
ON YOUR HDTV!

IMPORTANT NOTE

If the HDTV is to be returned or given away,
please DEACTIVATE the content services
through the Deactivation menu. Failure in
doing so will keep your HDTV as an active
device for downloadable content from the
different services.

Although your personal information will be
safe, the HDTV will still be able to download
and stream content registered to your
account or accounts.

Please read the Owner’s Manual and cTV
Guide carefully for more useful information.

Need assistance?

Visit our Web site at

www.sanyoctv.com

or call toll free

1-877-864-9604

We can Help!

Part No. 1JC6P1P0358--

2

Need help? www.sanyoctv.com 1-877-864-9604

All content and services accessible through this device belong to third parties and are protected by
copyright, patent, trademak and/or other intellectual property laws. Such content and services are
provided solely for your personal noncommercial use. You may not use any content or
services in a manner that has not been authorized by the content owner or service provider. Without
limiting the foregoing, unless expressly authorized by the applicable content owner or service
provider, you may not copy, upload, post, transmit, translate, sell, modify, create derivative works,
or distribute in any manner or medium any content or services displayed through this device.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE DEVICE AND ALL THIRD PARTY
CONTENT AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED. SANYO EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS WITH RESPECT TO ANY CONTENT AND SERVICES, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, OF SATISFACTORY
QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY
RIGHTS. SANYO DOES NOT GUARANTEE THE ACCURACY, VALIDITY, TIMELINESS, LEGALITY,
OR COMPLETENESS OF ANY CONTENT OR SERVICE MADE AVAILABLE THROUGH THIS DEVICE
AND DOES NOT WARRANT THAT THE DEVICE OR SERVICES WILL MEET YOUR REQUIREMENTS,
OR THAT OPERATION OF THE DEVICE OR SERVICES WILL BE UNINTERRUPTED OR ERROR­FREE. FURTHER, SANYO DOES NOT GUARANTEE OR WARRANT ANY PROMISES, WARRANTYS,
OBLIGATIONS, OR OTHER STATEMENTS MADE BY ANY THIRD PARTY. UNDER NO CIRCUM­STANCES, INCLUDING NEGLIGENCE, SHALL SANYO BE LIABLE, WHETHER IN CONTRACT OR
TORT, FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR
ANY OTHER DAMAGES ARISING OUT OF, ANY INFORMATION CONTAINED IN, OR ANY
CONTENT OR SERVICE ACCESSED BY YOU OR ANY THIRD PARTY, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.

Third party services may be changed, suspended, removed, terminated or interrupted, or access
may be disabled at any time, without notice, and SANYO makes no representation or warranty
that any content or service will remain available for any period of time. Any and all charges
assessed by any third party, regardless of the reason and/or validity of said charge, shall be your
sole responsibility. Content and services are transmitted by third parties by means of networks
and transmission facilities over which SANYO has no control. SANYO may impose limits on the
use of or access to certain services or content, in any case and without notice or liability. SANYO
EXPRESSLY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY FOR ANY CHANGE, INTERRUPTION,
DISABLING, REMOVAL OF OR SUSPENSION OF ANY CONTENT OR SERVICE MADE AVAILABLE
THROUGH THIS DEVICE.

SANYO is neither responsible nor liable for customer service related to the content and services.
Any question or request for service relating to the content or services should be made directly to
the respective content and service providers.

IMPORTANT NOTICE RELATING TO NETWORK AND
OTHER SERVICES

3

Need help? www.sanyoctv.com 1-877-864-9604

SETTING UP YOUR HOME NETWORK _________________

LAN CONNECTION

Enable your HDTV’s network connection by hooking up the TV to the Modem or Router with the use of
an Ethernet cable.

•

DIRECT CONNECTION TO MODEM

Connect the HDTV’s Ethernet port to your Internet Service Provider’s modem.

NOTE: Maker sure your modem is correctly hooked up to its modem port on the wall.

• CONNECTION THROUGH A ROUTER

If your internet connection is being shared to multiple devices with the use of a router, you may hook up
your HDTV to an available slot on your router or IP sharer.

NOTE: Maker sure your router and modem are correctly hooked up and turned on.

WALL PORT*

ISP MODEM ROUTER

HDTV SIDE

PANEL

WALL PORT*

ISP MODEM

HDTV SIDE

PANEL

* Actual type of connection from your wall port to the Internet Service Provider’s modem may vary. Please check your

modem’s owner’s manual for proper setup.

* Actual type of connection from your wall port to the Internet Service Provider’s modem may vary. Please check your

modem’s owner’s manual for proper setup.

4

Need help? www.sanyoctv.com 1-877-864-9604

SETTING UP YOUR HOME NETWORK _________________

CHECKING YOUR HDTV’S
NETWORK CONNECTION

Please follow these simple steps to verify your HDTV’s
communication with your LAN (Local Area Network.)

1. Turn on your HDTV.

2. Press the MENU key on your remote.

3. Use the CURSOR keys to select the Setup option
from the main menu and press ENTER.

4. Select the Network option and press ENTER.

5. Select Connect Test and press ENTER.

This connect test will verify if in fact your HDTV is
correctly setup to your Network.

NOTE: Your LAN must be properly setup and have an active

Internet signal.
Please use contact information on bottom of page for
any issues that might arise.

MANUAL CONFIGURATION

A manual configuration might be needed to setup your
IP Address, Subnet Mask, Default Gateway and DNS
Server.

If such is the case, please follow these steps:

1. From the main menu select Setup and press ENTER.

2. Select Network and press ENTER.

3. Select Setting Mode and press ENTER.

4. Select the desired parameter you which to modify

and press ENTER.

5. Use the CURSOR keys or the NUMERICAL keys on

your remote to input the correct sets of numbers and
press ENTER.

6. When finished, press the MENU key to return to the
previous screen.

7. Select Connect Test and press ENTER so your HDTV
may verify connectivity to the LAN.

NETWORK SCREEN

MANUAL SETTING SCREEN*

NOTE: If connect test fails when using a router,

please connect HDTV directly to
modem and repeat the process, if suc­cesful, try once more through router.

* Sample values used as reference only

5

Need help? www.sanyoctv.com 1-877-864-9604

ON SCREEN MENU OPERATION _____________________

Software version

Select this option to view your HDTV’s software
version number.

ESN

Select this option to view your HDTV’s Electronic
Serial Nunmber.

MAC Address

Select this option to view your HDTV’s unique
assigned address number.

Deactivation

This feature permits turning off the content services
such as Netflix and VUDU apps on your HDTV.

Use the CURSOR LM keys to select Deactivation
and press ENTER.

Select the content service which you’d like to deac­tivate and press ENTER.

If you are certain you wish to deactivate the select­ed content service select Yes and press ENTER.

MAC ADDRESS SCREEN

DEACTIVATION SCREENS

SETUP > Information

This menu allows you the check your HDTV’s

Software Version, ESN, MAC Address, and the
Deactivation option.

IMPORTANT NOTE

Deactivation is an important process if you wish
for your HDTV to no longer allow downloads
and streaming using your accounts from the
different Content Services.

6

Need help? www.sanyoctv.com 1-877-864-9604

GLOSSARY

Bandwidth:

Digital bandwith, network bandwith or just bandwidth is
a measure of available or consumed data communica­tion resources expressed in bit/s (bits per second) or
multiples of it (kbit/s, Mbit/s, etc.)

Buffer:

Memory used to temporarily hold data. In streaming,
the buffer allows conent to continue playing uninter­rupted during minor fluctuations in band width. If the
buffer runs our before the connection stabilizes, the
stream will have to rebuffer, or pause to allow the buffer
to refill.

Codec:

A codec is a device or program capable of performing
encoding and decoding on a digital data stream or sig­nal.

DHCP:

Dynamic Host Control Protocol, DHCP, is a protocol
where a DHCP server on a network hands out IP address
automatically to devices that request one.

Dolby Digital:

Dolby Digital, or AC-3, is the common version contain­ing up to six discrete channels of sound, with five chan­nels for normal-range speakers.

Dolby Digital Plus:

Dolby Digital Plus (DD+or E-AC-3 (Enhanced AC-3)), is a
digital audio compression scheme. E-AC-3 has a num­ber of improvements aimed at increasing quality at a
given bitrate compared with legacy Dolby Digital (AC-3).

Ethernet:

A way of connecting equipment together in a local area
network or LAN. Ethernet cables look like thick tele­phone cables and connect computers and other internet
ready devices together or to devices like modems,
routers, switches, etc. Physically the Ethernet cable con­sists of twisted pair copper cables (usually Cat-5 or Cat­6 in home networks) terminated with RJ-45 connectors.

H.264:

H.264 is a state-of-the-art digital encoding format for
high definition video and provides powerful
compression technology that delivers a superior video
experience at a low bit rate.

HDMI:

High-Definition Multimedia Interface. A connection type
that transmits uncompressed digital video and audio
signals between devices, such as: a Blu-ray Disc player
and HDTV. HDMI connections process a special author­ization signal between the equipment and use HDCP to
encrypt the transmission.

Hub:

Similar to a switch except that traffic from one connec­tion point is broadcast to all others.

Internet:

The internet is a global system of interconnected com­puter networks that use the standard Internet Protocol
Suite (TCP/IP) to serve billions of users worldwide. It
carries a vast array of information resources and servic­es, most notably the inter-linked hypertext documents
of the World Wide Web (WWW) and the infrastructure
to support electronic mail.

IP Address:

Internet Protocol Address. An IP address is numerical
sets of numbers consisting of four (4) blocks of up to
three (3) digits each in the range of 0 to 254. Every
device on a network must have its own unique
IP address. For LANs there are special sets of IPs that
are used. These consist of the following blocks:

10.x.x.x – where x = a number from 0 to 254.

ISP:

An Internet Service Provider (ISP), usually for a month­ly subscription fee, will allow a user to connect to the
Internet. Some ISPs directly put their users on the
Internet, while others will send a connection through its
or a different company’s servers.

LAN:

Local Area Network– A high speed data network
installed in a small area such as a home or office.
Multiple devices can be connected to share information
and the Internet. LANs can be wired (by Ethernet cable)
or wireless (Wi-Fi)

Media Streaming:

The process of receiving and playing back audio, video,
and photos in real time from a remote source over the
Internet. Examples of media streaming include: Videos
on demand, Internet radio stations, Music services, and
Photostreams.

7

Need help? www.sanyoctv.com 1-877-864-9604

Modem:

The word modem is actually short for
Mudulator/Demodulator. A modem is a communica­tions device that can be either internal or external to our
computer. It allows a computer or a network of comput­ers to connect to the Internet. The original dial-up
modems are becoming obsolete because of their slow
speeds, and are being replaced by much faster cable
and DSL modems.

MP3:

MPEG-1 Audio Layer 3, more commonly referred to as
MP3, is a patented digital audio encoding format using
a form of lossy data compression. It is a common
audio format for consumer audio storage, as well as a
de facto standard of digital audio comperssion for the
transfer and playback of music on digital audio play­ers.

Note: PANDORA uses MP3 for the Sanyo HDTV.

Net Remote:

Net Remote is the feature of sending remote control
commands to a VUDU client device over direct Ethernet
network connection. For example: from your home PC,
laptop, networked PDA, universal programmable IP
capable remote control device, etc. The feature is main­ly meant to support integrations of the VUDU box into
the home theater setups.

Powerline:

A technology that allows for the creation of a broadband
data network over standard home electrical wiring. A
typical powerline system consists of a transmitter that
plugs into an AC wall outlet and connects to a high­speed cable/DSL modem via an Ethernet cable.
Powerline receivers can then be plugged into additional
wall outlets to extend the reach of the home’s network.

Router:

Hardware device that routes data (hence the name)
within a network of computers. A router acts as a dis­patcher, choosing the best path for information to trav­el within a network so it’s received quickly. Home users
typically utilize routers to allow multiple computers or
other internet ready devices to connect to a single inter­net connection.

Switch:

Switches function similarly to routers by serving as con­trollers, enabling, networked devices to talk to each
other efficiently. However, switches cannot link internet
ready devices directly to the internet like a router, but
instead only connect devices togeter within a network.
They also don’t provide the firewall and logging capabil­ities that routers do.

Wi-Fi:

A standard for wireless communication accessing the
Internet and sharing data over a LAN. Media and AV
receivers, Blu-ray Disc players, and other components
use Wi-Fi to stream audio and video, download metada­ta, and enable interactive features.

WMA:

Window Media Audio (WMA) is Microsoft’s file format
and codec for audio (including music.) It’s designed to
work primarily with Microsoft Windows Media Player
software on Window PCs and Windows Mobile smart­phones, and Pocket PCs.

Note: NETFLIX uses WMA for their audio compression.

WMV:

Window Media Video (WMV) is Microsoft’s file format
and codec for video. It’s designed to work primarily with
Microsoft Windows Media Player software on Window
PCs and Windows Mobile smartphones, and Pocket PCs,
although some other media player software also sup­ports this software.

Note: NETFLIX uses WMV for their audio compression.

8

Need help? www.sanyoctv.com 1-877-864-9604

POWER key –

Turn on or off the HDTV.

INFO key –

(PANDORA) Open a station’s options menu. Use
this menu to rename or delete a station.

PLAY, PAUSE, STOP, REW, FF key –

(NETFLIX) Operate playback functions.
(VUDU) Operate playback functions.

NOTE: PANDORA is Internet “Radio” service, only

PAUSE key will function during playback.

NET@ key –

Opens the VUDU apps link directly.

LiNKS (HOME) key –

This key will directly select the NET input and
entry screen which includes the Netflix link and the
VUDU apps link.

This key will also serve as a “home” shortcut key.

EXIT (BACK) key –

Returns to the previously viewed or selected
screen when navigating the NET input’s Content
Services or applications.

NOTE: Use this key to exit playback of movies or radio

stations.

ENTER key –

Set or select the highlighted option on the screen.

CURSOR

LM

keys –

Moves the on-screen selection cursor through the
different links and options.

NOTE: Selected link or option is normally highlighted

around the edges.

REMOTE CONTROL

RC KEYS FOR NET INPUT
USER INTERFACE

9

Need help? www.sanyoctv.com 1-877-864-9604

is a subscription service streaming
movies and TV episodes over the Internet. As a
Netflix member you can instantly watch unlimited
TV episodes and movies streamed directly to your
HDTV.

NETFLIX

For general assistance with features and functions
of your HDTV:

Call 1-800-877-5032
e-mail [e-mail]

If you have specific questions about your cTV
operation or internet access, please call or e-mail:
1-877-864-9604 Monday-Friday 7:30am-7:00 pm CT
[e-mail]

GETTING STARTED WITH NETFLIX

Before you can start to enjoy watching movies
and TV programs on your HDTV, be sure that you
have correctly setup your internet and LAN con­nection (see pages 3 and 4.)

Tune to the NET Input by pressing the LiNKS key
or NET@ your remote control. This will bring up
the NET entry screen.

Select the NETFLIX icon and press ENTER.

YES, I’M A
NETFLIX MEMBER

If you’re a Netflix member, all you need to do is
activate your HDTV as a Netflix Ready Device.

1. Select Yes and press ENTER.

2. Write down the activation code provided on­screen.

3. On your home computer visit
www.netflix.com/activate

4. Log in to your Netflix account and activate your
HDTV with the provided code from your TV.

5. Enjoy watching movies and TV programs on
your HDTV using your Netflix account.

NO, I’M NOT A NETFLIX MEMBER

If you’re not a Netflix member:

1. Select No and press ENTER.

2. If you wish to start a FREE TRIAL activation
process, select Yes and press ENTER.

3. Write down the activation code (trial version)
provided on-screen.

4. On your home computer visit
www.netflix.com/sanyotv

5. Fill out the required information, including the
trial activation code for your HDTV.

6. Enjoy watching your free trial on your HDTV!

NOTE: Sometimes your broadband speed varies based

on your Internet Service Provider’s network
conditions. Contact your ISP if you have
problems maintaining a fast connection that
is reliable, or if you want to increase your
connection speed. Many ISPs offer a variety of
broadband speed options.

10

Need help? www.sanyoctv.com 1-877-864-9604

For Netflix questions and information:
Call 1-866-716-0414 or 1-866-636-3076
or visit http://www.netflix.com/

Q: Is Netflix free?

No, a Netflix user account must be created in
order to download Netflix content.

Q: What are the basic requirements that must be

in place to view Netflix online content using
my HDTV?

To view Netflix Watch Instantly content on
your HDTV, you need an active Netflix account
that allows the viewing of unlimited online
content, and a high-speed Internet connection
(recommended 1.5 Mbps).

Q: I’m new to Netflix, how do I create a Netflix

account?

Using your home computer visit the website
www.netflix.com/sanyotv and fill out the
required information.

Q: Does the HDTV need to be connected to the

Internet at all times?

When watching Netflix online content, yes. If
you lose Internet connectivity while watching
Netflix online content, you will receive an
error/status message indicating that you have
lost connection to the Internet.

Q: My Internet connection is fast, but my

Netflix streamed video content appears to be
displayed in low resolution. What should I do?

Your connection may be affected by other
online activity on your network, such as online
gaming, file sharing or other video streaming.
Lastly, your ISP could be delivering a slower
connection to you then they should be.

Q: Where is activation screen on my account?

How do you get to it?

It’s available under the ‘Your Account’ page in
the Netflix Ready Device Activation section.
Activation page:
http://www.netflix.com/activate

Q: What is an "instant queue"?

As a Netflix customer you create a queue, or
list, of “DVDs” you want to receive. The instant
queue is a list of movies you want to have
available on your HDTV to play instantly. Once
you add a title to your instant queue, it’s
available on your TV for playback at anytime.

Q: Are there parental controls on my HDTV?

Yes, you have to use your PC to set the Netflix
parental lock feature which allows filtering of
rated BD and DVD content. Controls need to
be set on the Netflix account page in order to
filter rated Netflix content. The HDTV’s V­Guide does not control or filter Netflix content.

Q: How do I remove movies and shows from my

instant queue?

You can remove titles from your instant queue
by using the Instant Queue page on the Netflix
website. You can always add those titles back
again. There is no extra charge for watching
them again.

NOTE: For more Frequently Asked Questions regarding

the Netflix service please visit the Sanyo web­site at www.sanyotv.com.

NETFLIX FREQUENTLY ASKED QUESTIONS

11

Need help? www.sanyoctv.com 1-877-864-9604

platform provides access to a
wide range of services and applications including
streaming video, and music on demand. More
than 100 applications are available on VUDU
Apps.

VUDU movies application is a movie on-demand
service that allows users to instantly stream over
20,000 films using a high-speed internet connec­tion. Movies are available in three different
formats: SD (480p), HD (720p), and HDX
(1080p/24). The VUDU Movie App uses a pay-per­view model with no monthly fees. Movies are
available for rent and/or purchase and added to
the service on a weekly basis.

vudu |

apps

For general assistance with features and functions
of your HDTV:

Call 1-800-877-5032
e-mail [e-mail]

If you have specific questions about your cTV
operation or internet access, please call or e-mail:
1-877-864-9604 Monday-Friday 7:30am-7:00 pm CT
[e-mail]

GETTING STARTED WITH VUDU APPS

Tune to the VUDU apps by pressing the NET@
key on your remote control.

CREATING A VUDU|MOVIES ACCOUNT

1. Select the VUDU|movies icon and press ENTER.

2. Enter your personal e-mail address. Select the
Done button and press ENTER.

3. On your PC, please check your e-mail account’s
inbox for an e-mail from VUDU.

4. Click on the link provided by VUDU in the e-mail.

5. Follow the instructions to create your VUDU
account.

6. After completing the VUDU account process
you may enjoy using the VUDU|movies app on
your HDTV to watch on-demand movies.

NOTE: Sometimes your broadband speed varies based

on your Internet Service Provider’s network
conditions. Contact your ISP if you have
problems maintaining a fast connection that
is reliable, or if you want to increase your
connection speed. Many ISPs offer a variety of
broadband speed options.

VUDU APPS HOME PAGE

VUDU|apps may also be reached by pressing the
LiNKS key, this will bring up the NET entry
screen.

Select the VUDU|apps icon and press ENTER

NET ENTRY SCREEN

12

Need help? www.sanyoctv.com 1-877-864-9604

For VUDU questions and information:
Call 1-888-554-VUDU(8838) 7:00am-8:00pm PT,
closed Holidays or visit

http://supports.vudu.com/contact.php

•

Is VUDU free?

No, a VUDU account will need to be activated
in order to download movies or programs.

Some VUDU apps are completely free of
charge.

•

Do I need a computer to get movies from
VUDU?

You will need a computer to activate your
account or to edit your account details, but
then VUDU uses your Internet connection to
deliver movies straight to your Sanyo cTV. The
only requirements for use of the VUDU service
are a high-speed broadband Internet connec­tion, and an active account.

•

How much does VUDU cost?

One-time movie rentals range from $.99 to
$5.99. Purchased movies range from $4.99 to
$24.99.

•

How does my free trial work? How does my
VUDU account get credit?

Your free trial will be credited to your VUDU
account balance. When you watch a movie the
cost of that movie will be deducted from your
free trial credit in your account. Once you have
used up your free trial credit or once it has
expired, VUDU will use the credit card billing
information you have provided to make a
deposit in your VUDU account. Your initial
VUDU account deposit will be $20.

•

Can I buy movies or only rent them?

Studios dictate on a case-by-case basis
whether a film is available for rental, purchase,
or both. If you purchase a movie it is stored
permanently on the VUDU server and you will
have unlimited access with no expiration.

•

When I rent a movie, do I have to pay to watch
it more than once?

You can watch a rented movie as many times
as you like within the 24-hour period initiated
by starting to view the movie. You may also
find movies from independent studios that
allow you a 48 hour period to watch the movie.

•

When I rent a movie, do I have to pay to watch
it more than once?

You can watch a rented movie as many times
as you like within the 24-hour period initiated
by starting to view the movie. You may also
find movies from independent studios that
allow you a 48 hour period to watch the movie.
After the 24-hour period has expired, you may
rent the movie again for a reduced rate.

•

How do I find movies?

VUDU lets you search for movies by title, actor,
or director or browse through genres and spe­cial collections. You can also filter titles in your
search through criteria like Critics’ rating,
MPAA rating, date, and studio. While VUDU’s
search engine is state-of-the-art, it's extremely
easy to use.

•

What is HDX?

HDX™ is a 1080p video format that delivers the
highest quality available, a true cinematic
experience with a vividly detailed and virtually
artifact free picture accompanied by high-reso­lution, immersive sound.

VUDU FREQUENTLY ASKED QUESTIONS

13

Need help? www.sanyoctv.com 1-877-864-9604

•

The streaming video keeps freezing.

This is due to the source not being able to keep
up with the stream. If the video is freezing, that
means it is still downloading. Pause the video
and give it some time to download before
resuming playback.

•

Can I enjoy the VUDU service in a different
country?

Currently the VUDU service is only available in
the United States.

•

How does billing work?

You pay for content as you go. When setting up
your account, you provide a credit card and
choose an amount ($20, $50, or $100, with $50
being the default amount) to charge the card
and create a positive balance in the account.
As you rent or purchase movies, the per-movie
viewing charges will be debited from your
VUDU account. When your account depletes to
$0.00, the pre-selected amount is charged to
your credit card and the account is replenished.
VUDU keeps a summary and detailed account­ing of all charges online and may be viewed
there by account-holders. You may cancel
your account at anytime and any unused
paid account balance will be refunded upon
cancellation.

•

How can I increase or change the deposit
amount on my account?

Once you have completed your device activa­tion, you may increase your VUDU deposit
amount by performing the following steps:

1. Go to (www.vudu.com) and click the login button.

2. Enter your email address and password to log into your
account.

3. You are now on the Account Summary* page. Click

“Edit Account”.

4. Under Credit Card information, use the drop down

menu to choose another Deposit Amount.

5. Click “Update” when finished.

•

How do I cancel my VUDU service?

Please call VUDU Customer Care at 888-554­VUDU (8838) and an agent will assist you.

NOTE: Before giving your VUDU Device to someone

else, please contact VUDU Customer Care to
deactivate the VUDU device and cancel your
account. Canceling your account ensures that
your credit card is not charged for movies
purchased by the new owner.

•

If the power goes out in my house and I’m
unable to finish the movie I was watching, will
I still need to pay the rental fee?

Under some circumstances, VUDU can credit
the cost of a movie-rental for customers in
good standing. If you were not able to finish
the movie you were watching because of the
power outage and your account is current, con­tact VUDU Customer Care they will be happy to
credit the cost of the movie rental charge to
your account.

•

How can I correct a mistake in my order?

Please contact VUDU Customer Care via e-mail
at ([e-mail]) or by phone at 888-554­VUDU (8838).

•

Where do I find my activation code?

Please contact Customer Care at 1-888-554­VUDU (8838).

•

I didn’t receive the activation email, now what?

If you did not receive the activation email you
will need to click on the ‘Free HD Rental’ menu
from the Home screen. You can either try the
“Resend Email” option or choose the “Can’t
Receive Email” option.

NOTE: For more Frequently Asked Questions regarding

the VUDU service please visit the Sanyo website
at www.sanyotv.com.

14

Need help? www.sanyoctv.com 1-877-864-9604

is a
music discovery service designed to help you
enjoy music you already know, and to help you
discover new music you’ll love by creating sta­tions with personalized streams of music based
on one or more artist names or song titles of your
choice.

PANDORA INTERNET RADIO

For general assistance with features and functions
of your HDTV:

Call 1-800-877-5032
e-mail [e-mail]

If you have specific questions about your cTV
operation or internet access, please call or e-mail:
1-877-864-9604 Monday-Friday 7:30am-7:00 pm CT
[e-mail]

CREATING A PANDORA ACCOUNT

Reach the Pandora app by pressing the NET@ key
on your remote control.

Select the Pandora icon and press ENTER.

Pandora app may also be reached by pressing the
LiNKS key, this will bring up the NET entry screen.

Select the Pandora icon and press ENTER.

I DON’T HAVE AN EXISTING ACCOUNT:

1. Select the Create button and press ENTER.

NOTE: Select Continue only after completing the

Activation process on your PC.

2. Write down the provided Activation Code that
appears on-screen.

3. On your home PC, visit:

www.pandora.com/vudu

4. Enter the Activation Code and click Activate.

5. Keep following the Pandora website instruc­tions to create a Pandora account.

6. Click on Finish after you’ve entered the last
song or artist that will be used to create your
own persnal Pandora stations.

7. Now you may enjoy listening to your Pandora
stations on your HDTV.

I ALREADY HAVE AN EXISTING ACCOUNT:

1. Use the on-screen interface to enter the e-mail
address you used to create the Pandora
account.

2. Select whether or not you wish to enter your
password each time you access Pandora on
your HDTV.

3. Enter your Pandora account password.

4. Enjoy using your HDTV to listen to all the
Pandora stations you’ve created.

Select “Add user...”
and press

ENTER.

15

Need help? www.sanyoctv.com 1-877-864-9604

If you have any questions or would like informa­tion regarding the Pandora content service,
please visit: http://blog.pandora.com/faq/ or
e-mail [e-mail]

•

Is Pandora free?

Yes. Registering for Pandora will provide you
with a free, advertising-supported Pandora
account.

•

Why do you need a United States Zip Code
when registering?

Pandora music licenses require listeners to be
within the United States.

•

What type of Internet Connection do I need?

You will need a broadband connection which
consistently provides bandwidth of at least 150
Kbps to run Pandora. Dial-up connections will
not support Pandora services.

•

What is a Pandora station?

A Pandora station is a personalized stream of
music, based on one or more artist names or
song titles of your choice. Each Pandora station
is completely unique to you-- no two Pandora
stations are ever exactly alike, even if they're
based on the exact same artist or song.

•

Can I hear a specific song right away?

You cannot play a specific song immediately,
or "on demand" due to Pandora music licenses.

•

How do I cancel my free Pandora account?

If you want to fully cancel your Pandora account
email ([e-mail]) using
the email address currently associated with
your Pandora account. If you no longer have
access to your registered email address, please
include the birth year and zip code for that
account.

•

Can I play Pandora in my business or get a
commercial license to play Pandora?

If you are playing Pandora for yourself while
you work, it's considered personal use even
though you are at work. In fact, a large number
of our listeners do this. On the other hand, if
you are playing Pandora over loudspeakers at
your business for your clients or customers,
this is considered commercial use and is not
permitted by Pandora music licenses or terms
of use.

•

Can I listen to Pandora outside of the United
States?

Unfortunately, NO: the Pandora service is
available only within the United States. If you
visit the www.Pandora.com homepage and you
see that your access has been restricted, you
may enter your email address to be notified if
and when Pandora becomes available legally in
your country. If you registered for Pandora in
the past, but are now restricted, you can still see
your station information by directly visiting
(http://www.pandora.com/backstage).

PANDORA FREQUENTLY ASKED QUESTIONS

•

Why are there ads on the free version of
Pandora?

Pandora's streaming music service is associat­ed with significant costs, including music roy­alties we pay on every song Pandora play.
Advertising allows Pandora to cover those
costs while offering you a lot of great music for
free. Upgrading to Pandora One, our paid sub­scription account option, will remove all forms
of advertising from Pandora, no matter where
or how you choose to listen.

•

What type of classical music is available?

Pandora has an extensive collection of record­ed classical performances, including tens of
thousands of recordings by over 500 com­posers from the Baroque, Classical, Romantic,
Modern and Contemporary periods. Pandora
will also be adding some music from the
Renaissance and Middle Ages, as well as per­formances of many more works by lesser­known composers.

•

How do I upgrade to Pandora One?

You can upgrade to Pandora One directly
through the Pandora website. Upgrading to
Pandora One requires a credit card and is $36
for one year.

•

Can I rewind or replay a song?

You cannot rewind, or immediately replay, any
song played by Pandora.

•

When should I give a song "Thumbs Up?"
What happens when I give "Thumbs Up" to a
song?

When you especially like a song, and want to
hear it play a bit more often on that particular
station, click the "Thumbs Up" icon in the lower
right corner of the song tile, below the album
art. The very next set of songs for this station
will be directly generated using the song which
received the thumbs-up vote as a musical start­ing point and future sets of songs are slightly
more likely to have similar musical traits.

•

How do I create a station from an artist or song
that Pandora plays for me?

If you hear an artist or a song that you would
like to use to start a station, click the "Create a
New Station" button in the upper left of the
main Pandora Tuner that plays the music, then
enter that artist name or song title.

NOTE: For more Frequently Asked Questions regarding

the Pandora service please visit the Sanyo web­site at www.sanyotv.com.

Sanyo Manufacturing Corp.

3333 Sanyo Road, Forrest City, AR 72335