SANTA FE SENTRY
Installation & Operation Instructions
The Santa Fe Sentry is a monitoring system that gives you
real-time data about water, humidity and temperature in
crawl spaces and basements anytime from anywhere.
Santa-Fe-Products.com | 800.533.7533
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11/5/18
Table of Contents
CONNECT
Specications .................................................3
Items Included .................................................3
Tools Required .................................................3
Location Considerations .................................. 4
Installation ................................................ 5-11
Home View ....................................................12
Menu ............................................................. 13
Site View ................................................. 14-16
History View ............................................ 17-19
Alert Rules .....................................................20
Troubleshooting ............................................21
Warranty ........................................................22
www.santa-fe-products.com/santa-fe-connect
1-800-533-7533
Specications
Part Number: 4037200
Supply Voltage: 115 Volt - 1 Phase - 60 Hz
Current Draw: 0.250 Amps
Operating Temperature: 0 - 150°F, RH% accurate 32°F - 120°F
Power Cord: 6’, 115V
Water Cable: 50’, 2 Conductor 22 AWG
Connectivity: Wi-Fi
Items Included
1
Santa Fe Sentry Crawl Space Monitor
2
Santa Fe Sentry Water Sensor
3
Power Cord (6 ft.)
4
Water Sensor Cable (50 ft.)
5
Hanging Screw
5
Tools Required
3
1
2
4
• Phillips Screwdriver
• Smart Phone (iPhone or Android Phone)
• Homeowner’s Wi-Fi Password
3
Location Considerations
Water Sensor
Monitor
Place Santa Fe Sentry in the Crawl Space or Basement
Locate the Santa Fe Sentry in a central part of the crawl space
or basement.
Hang the Monitor vertically from a floor joist using the hanging
screw provided.
Plug one end of the cable into the Water Sensor and the other
end of the cable into the Monitor. Place the Santa Fe Sentry
Water Sensor (label side up) at the lowest level of the crawl
space or basement.
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Installation
Step 1.
Download the Santa Fe Sentry app from
www.Santa-Fe-Products.com/Sentry
or search “Santa Fe Sentry” on the
App Store or Google play.
Step 2.
Launch the Santa Fe Sentry
app and enter your email and
password. Then select Sign Up.
Step 3.
Enter your account details and
select notication preferences.
Email, SMS, or both can be
selected to best meet your
notication needs. Then
select Create Account.
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Installation
Step 4.
Launch the Santa Fe Sentry app and log
in using your email address and password
that was used to create your account
(from Step 2).
Forgot your password? Click the “Forgot
Password” link and an email will be sent to
you with a temporary password and reset
instructions.
Select LOG IN to access your Santa Fe
Sentry account. You will be automatically
routed to Home View. On your initial
login, the dashboard will be blank as
no Sentry monitors will have been added
to your account.
Step 5.
To add a Sentry site to your account,
select either the + sign in the top right
corner or ADD SITE from the drop-down
menu in the upper left corner of the
dashboard.
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Installation
Step 6.
Follow the steps in the app.
First unplug and re-plug in
your Sentry. Press continue.
If the Sentry is blinking blue,
press Proceed and go to Step 8.
Otherwise, press Wait and go to
Step 7.
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Installation
Step 7.
Once the Sentry LED is blinking
blue, press Proceed.
Step 8.
Click on the Settings button
to go to the phone’s WiFi
settings. Connect to the
Photon- network.
Once the phone connects
to the Sentry, a check mark
will appear.
Navigate back to the
Sentry app.
The Continue button will
be highlighted gray / black.
Press Continue.
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Installation
Step 9.
Select the network you wish to
connect to. If the network you want
doesn’t show up here, the network
could be out of range, hidden, or 5GHz.
Enter network password if required.
Press CONTINUE to connect.
Note 1: The Santa Fe Sentry requires a
2.4GHz WiFi network, check that your
network and password are for your
2.4GHz network.
Note 2: A tan lock to the right of the
network indicates WEP router security.
You will need to provide a Key number,
an encryption type and the passcode
required by the router. A Red X to the
right indicates an Enterprise network
which is not supported by Sentry.
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Installation
Step 10.
The Sentry will blink green
rapidly as it receives the network
credentials. The app will then
wait for verication that the
Sentry has connected to the cloud.
This may take up to two minutes.
When done ‘Sentry connected
successfully!’ will be displayed.
Press CONTINUE.
Step 11.
Add Site Info by lling in the required
elds with site specic information.
Click SAVE in the bottom right corner.
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Installation
Step 12.
After saving information, you
should see a screen telling you that
you have been successful. You will
also see the information you just
entered. Press CONTINUE to
return HOME.
To connect the Santa Fe Sentry to a new WiFi network:
• These steps are necessary if the router is changed or the
router password is changed.
• Cycle power (unplug and replug).
• If the Santa Fe Sentry was congured previously, it will
blink green for about 3 minutes as it tries to connect to the
previous WiFi network. After three minutes, it will go into
set-up mode and blink blue for 5 minutes.
• Start at Step 1 of this guide and follow the procedure like
your rst time installation.
• After Step 10, if the Sentry was previously registered, the
Site Info will be displayed and you will be prompted to “Keep
Info” or “Enter New Info”.
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Home View
Dashboard
The Home View dashboard provides a
quick overview of all connected Santa Fe
Sentry site activity. A blue √ is a
quick identier that everything is good.
A red X indicates an issue.
Active Alert Sites
Sentry sites with active alerts will be
displayed below the dashboard. The
most recent alert will be listed rst.
Details will include the site name, type
of alert, and time the alert was issued.
Detailed site information can be
reviewed by clicking on the site link.
For details on the conditions which
lead to alerts go to the Alert Rules
section on Page 19.
Menu Button
There is a Menu Button in the upper left
corner, represented by three horizontal
lines. This is a drop down that lists additional
functionality (See Menu on Page 13).
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Menu
The Santa Fe Sentry Menu provides additional functionality.
Home
Quick return to Home View.
Add Site
The Santa Fe Sentry app allows for multiple
Sentry sites to be added to your account.
Site List
A complete list of all sites that are connected to your
account are available in the Site List. Sites can be
viewed in an alphabetical order by Site Name or by Current Alert. The sorting
method selected will be highlighted orange.
You can search for a site by Site Name or by Current Alert type. Clicking on a site
entry will display details about the selected site.
Alert Management
Customize the alert rules for new Sentry Site
installations using the Alert Management feature.
Edited rules will only be applied to new installations. To edit alert rules for current
Sites, go to the Site view and click on the ALERTS button.
Settings
Update or change your account details using the
Settings feature. Company name, rst name, last name,
phone number, email address, password, and notication preferences can all be
updated on this screen. To save changes, select the SAVE Button.
Feedback
Run into an issue or have a suggestion to improve the
directly from the app. Enter comments and SUBMIT. We appreciate your feedback!
app or Sentry monitor? Submit feedback to Santa Fe
Sign Out
Sign out of the Santa Fe Sentry app.
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Site View
Detailed Site Information
Detailed information is available for every
site that is connected to your account.
Select a specic site to view available
data.
Primary Contact
To view the primary contact information,
select the drop down menu arrow in the
right corner of the account name box in
the Site view. Name, address, phone, and
email are shown in the primary contact
view. Additionally, you have the ability to
call, text, or email the account directly
from the screen.
History
Historical data can be viewed by selecting
the HISTORY button which will take you to
the History view.
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Site View
Alerts
To customize the alert rules for a
specic Site, click on the ALERTS
button. From the Site Alert Rules view,
you can enable or disable any alert.
Also, you can edit the alert thresholds
for Temperature, Humidity and Dew
Point alerts. Any changes you make
from this view will only be applied to
that specic Site
Email Report
To generate a Site Humidity Report,
click on the EMAIL REPORT button
and select the time period for the
report (i.e. from Past Week to past
12 months) and press EMAIL.
Last Reading
Current conditions can be viewed in the Last Reading area.
Sentry measurements of Water Detection, Temperature,
Relative Humidity, Dew Point and WiFi Signal Strength are
updated every 5 minutes.
Selecting a specic condition will bring up the History view
for that specic condition.
Swipe your nger down the Site view to automatically load an
up-to-date reading from the Sentry.
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Site View
To Remove a Site from the
Santa Fe Sentry App:
• Choose the Site you would like to
remove by clicking on the “Site List”
and clicking the Site Name.
• Click on the pencil in the top right
hand corner.
• Click the red Delete Site button.
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History View
To view historical data on a site, select the
HISTORY button.
The graph will automatically populate with
temperature, relative humidity, dew point,
and alert data. Outdoor conditions for each
will also be included. The chart defaults to
a display of relative humidity at the Sentry
Monitor for the current 24 hour period.
Temp °F:
Temperature at the Sentry Monitor Solid red line
RH %:
Relative humidity at the Sentry Monitor Solid yellow line
Dew Point °F:
Dew point at the Sentry Monitor Solid blue line
Water Detected:
Water detected at the Sentry Water Sensor Open blue circle
Active Alert:
Alert, warning, or watch activated Open red circle
Outside Temp °F:
Outdoor temperature Dotted red line
Outside RH %:
Outdoor relative humidity Dotted yellow line
Outside Dew Point °F:
Outdoor dew point Dotted blue line
Outdoor weather data is provided by OpenWeatherMap.
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History View
Customizing Graphs
Graphs can be customized to best meet
your specic needs. To add a data type,
select the corresponding button. To
remove a data type, deselect the
corresponding button. The chart can
also be customized for time by selecting one of four options.
The selected timeframe will be visible on the screen. Weather
data can be turned on or off depending on needs. Note that
weather data will only be displayed for the inside conditions
that are selected.
Temperature:
Temp °F button Light red when selected
Relative Humidity:
RH % button Yellow when selected
Dew Point:
Dew Point °F button Blue when selected
Water Detected:
Water Detected button Gray when selected
Time:
Drop down menu 24 hrs., 3 days, 1 week, 1 month option
Weather:
Radio button Blue when selected
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History View
Detailed Graph Data
Select any point on the graph to view
the exact conditions at that time period.
Displayed data will correspond to the
conditions that are selected.
Alert History
A running list of alerts for a site are
shown in the Alert History section.
Alerts are shown with the most
recent rst. Select the desired alert
for a graph at that point in time.
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Default Alert Rules
Alerts are activated by the following conditions:
Water Alerts: Water is sensed for longer than 10 minutes
Mold Warning: Relative Humidity exceeds 65% for more
than 24 hours
Temperature Watch: Temperature exceeds 90°F for more
than 10 minutes
OR
Temperature under 40°F for more than
10 minutes
Humidity Watch: Relative Humidity exceeds 70% for more
than 4 hours
OR
Relative Humidity under 20% for more
than 4 hours
Dew Point Alert: Dew Point exceeds 70°F for more than
4 hours
Connections Alerts: No wireless connection to the Sentry
monitor detected for more than 8 hours
Sites OK: Sites with no issues
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Troubleshooting
For troubleshooting, view the Troubleshooting
Guide at www.Santa-Fe-Products.com/Sentry.
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Warranty
WARRANTOR:
Therma-Stor LLC 4201 Lien Rd Madison, WI 53704
Telephone: 1-800-533-7533
WHO IS COVERED: This warranty extends only to the original residential end-user of the Santa Fe Sentry,
and may not be assigned or transferred.
FIRST YEAR WARRANTY: Therma-Stor LLC warrants that, for one (1) year the Santa Fe Sentry will operate
free from any defects in materials and workmanship, or Therma-Stor LLC will, at its option, repair or replace
the defective part(s), free of any charge.
END-USER RESPONSIBILITIES: Warranty service must be performed by a Servicer authorized by
Therma- Stor LLC. If the end-user is unable to locate or obtain warranty service from an authorized Servicer,
he should call Therma-Stor LLC at the above number and ask for the Therma-Stor LLC Service Department,
which will then arrange for covered warranty service. Warranty service will be performed during normal
working hours.
The End-user must present proof of purchase (lease) upon request, by use of the warranty card or other
reasonable and reliable means. The end-user is responsible for normal care. This warranty only applies to
residential applications and does not cover any defect, malfunction, etc. resulting from misuse, abuse, lack
of normal care, corrosion, freezing, tampering, modication, unauthorized or improper repair or installation,
accident, acts of nature or any other cause beyond Therma-Stor LLC's reasonable control.
LIMITATIONS AND EXCLUSIONS: If any Santa Fe Sentry part is repaired or replaced, the new part shall be
warranted for only the remainder of the original warranty period applicable thereto (but all warranty periods
will be extended by the period of time, if any, that the Santa Fe Crawl Space Alert is out of service while
awaiting covered warranty service).
UPON THE EXPIRATION OF THE WRITTEN WARRANTY
APPLICABLE TO THE Santa Fe Sentry OR ANY PART THEREOF, ALL OTHER WARRANTIES IMPLIED BY LAW,
INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL ALSO EXPIRE. ALL
WARRANTIES MADE BY THERMA-STOR LLC ARE SET FORTH HEREIN, AND NO CLAIM MAY BE MADE AGAINST
THERMA-STOR LLC BASED ON ANY ORAL WARRANTY. IN NO EVENT SHALL THERMA-STOR LLC, IN SENTRYION
WITH THE SALE, INSTALLATION, USE, REPAIR OR REPLACEMENT OF ANY Santa Fe Crawl Space Alert OR PART
THEREOF BE LIABLE UNDER ANY LEGAL THEORY FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES
INCLUDING WITHOUT LIMITATION WATER DAMAGE (THE END-USER SHOULD TAKE PRECAUTIONS AGAINST
SAME), LOST PROFITS, DELAY, OR LOSS OF USE OR DAMAGE TO ANY REAL OR PERSONAL PROPERTY.
Some states do not allow limitations on how long an implied warranty lasts, and some do not allow the
exclusion or limitation of incidental or consequential damages, so one or both of these limitation may not
apply to you.
LEGAL RIGHTS: This warranty gives you specic legal rights, and you may also have other rights which vary
from state to state.
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