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INSTALLATION MANUAL
A500
BRI
Page 2
A) Ensure you are grounded.
(i.e., Touch unpainted metal to avoid
destroying a computer with electrostatic
discharge, work on non-carpeted areas, etc.)
B) Carefully remove card and components from packaging.
Additional cards and components may be purchased separately.
Install your choice of supported software.
(e.g., Asterisk®, FreeSWITCH, Yate, CallWeaver, Netborder™, ResponsePoint™, etc.)
See the list of compatible software at:
http://www.sangoma.com/products_and_solutions/compatible_software
Thank you for purchasing the Sangoma A500 BRI card!
Please follow these instructions to begin using your new card.
2. INSTALL YOUR HARDWARE
1. INSTALL YOUR PBX SOFTWARE
Server
A500 2-24 Port Scalable S/T BRI Full product specications available at SANGOMA.COM
ON
1 2
SW5
ON
1 2
SW6
ON
1 2
SW3
ON
1 2
SW4
ON
1 2
SW1
ON
1 2
SW2
Red = TE Mode Green = NT Mode
TE MODE
NT MODE
Termination
Resistors
TE = Off
NT = On
Optional Echo
Cancellation Module
Power Feeder
for NT mode**
A500 BRI Card
Module(s)
Y-cable(s)
Molex Power
Connector*
Full-height Bracket
Optional half-height
bracket included
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PORTS 1 & 2
PORTS 3 & 4
PORTS 5 & 6
TE MODE
NT MODE
TE MODE
ON
1 2
ON
1 2
ON
1 2
ON
1 2
ON
1 2
ON
1 2
SW2
SW1
SW4
SW3
SW6
SW5
SW 1 & 2
SW 3 & 4
ON
1 2
ON
1 2
ON
1 2
ON
1 2
ON
1 2
ON
1 2
TE MODE
NT MODE
SW2
SW1
SW4
SW3
SW6
SW5
TE MODE
NT MODE
TE MODE
D) Insert the Modules.
Insert the reversible, color-coded modules in the shown slots.
The selected modes should face outward and be readable
through the “windows” on the daughter card.
E) Set Termination Resistors. (Use a paperclip or pen.)
When running in TE mode, ensure both termination resistors
that correspond to the module are set to OFF. (See SW1 in diagram.)
When running in NT mode, ensure both termination resistors
that correspond to the module are set to ON. (See SW2 in diagram.)
You must switch all termination resistors that correspond to
each module.
C) Determine which ports you wish to run in TE Mode or NT Mode.
See diagram below for the corresponding ports and module slots.
Red = TE Mode
Green = NT Mode
Full product specications available at SANGOMA.COM
BRI Line 2
(2B+1D)
Port N+1
Port N
BRI Line 1
(2B+1D)
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F) Insert the card into an open PCI or PCIe slot in server.
Fasten PCI bracket to chassis.
Server
PCI/PCIe Slots
Technical specications available at WIKI.SANGOMA.COM
Attach additional Remora card(s) using a backplane
It is ideal to put the Remora(s) to the right of the main card, so that the main card always
contains port 1. However, if space is a concern, either side is appropriate.
The lowest number port on the backplane corresponds to port number 1 in the stack.
(e.g., JP6 on a 4-connector backplane.)
* If using one or more Remora daughter cards, you must attach a Molex Power
Connector from your computer’s power supply unit to the A500 main card (the socket is
located at the rear on the right end of the card below the backplane).
** If you plan to use BRI phones, you must also connect a standard power supply to the
Power Feeder on the corresponding Remora card(s).
OPTIONAL – INSTALL UP TO 3 REMORA™ EXPANSION CARDS
Recommended Conguration Only
ON
1 2
ON
1 2
ON
1 2
ON
1 2
ON
1 2
ON
1 2
TE MODE
NT MODE
TE MODE
ON
1 2
ON
1 2
ON
1 2
ON
1 2
ON
1 2
ON
1 2
TE MODE
NT MODE
TE MODE
Backplane
Install up to 3
additional Remora™
expansion cards
(24 BRI ports in total)
Main Card
Power Feeder
for NT mode**
Visit wiki.sangoma.com for the latest drivers and instructions.
You're done! Enjoy your new card.
3. INSTALL THE DRIVERS (WANPIPE® CD)
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Your A500 Card is fax synchronization ready.
Send the clock signal from the A500 BRI card to a Sangoma analog card via a
simple two-wire jumper cable (each sold separately).
Plug the cable into the board jumper pins with the RED edge at the top.
If the A500 card is the clocking source, then a hardware echo canceller is mandatory.
For more information, please go to wiki.sangoma.com/t1e1analogfaxing
All A-Series cards contain Crash-proof Field Upgradable Firmware.
This means your A500 card has TWO (2) Firmware ash devices.
During card ashing, the new rmware is stored into the primary ash device.
If the machine crashes during card ashing and causes the primary ash device to
become corrupted, the secondary ash device can be selected to boot the card.
This will allow you to re-ash the primary device again.
In order to select the secondary ash device:
1. Shut down the machine and take out the A500 card.
2. Enter rmware recovery mode by connecting the two jumper pins on the upper
rear of the card.
(See diagram above. Fax synchronization uses the same jumper pins.)
3. Restart the machine with rmware recovery jumper set.
4. Proceed to re-ash the card.
5. Once re-ashing is completed, shut down the machine and remove jumper.
6. Restart the machine with new card rmware.
If you are unsure of how to upgrade your rmware/ash your card, detailed instructions are
provided on wiki.sangoma.com.
SYNCHRONIZE FOR FAX (PATENT PENDING)
BOOT CARD WITH FIRMWARE RECOVERY JUMPER SET
ON
1 2
ON
1 2
ON
1 2
ON
1 2
ON
1 2
ON
1 2
TE MODE
NT MODE
TE MODE
Jumper Cable
Red edge is at the top
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New Sangoma A-Series hardware comes with a lifetime warranty for
replacement and repair from the date of purchase.
This includes a no-questions-asked 30-day money back guarantee, Sangoma's renowned
free technical support, and free replacement in the unlikely event of a defect.
IMPORTANT – To qualify for the lifetime warranty, the end user must:
Register this product online at: http://www.sangoma.com/warranty/register/
Be able to prove point of purchase. To qualify for Lifetime Warranty protection, the product
must have been purchased from an Empowered by Sangoma partner.
LIFETIME WARRANTY
CONTACT US
INTERNATIONAL +1 905 474 1990 EMAIL techdesk@sangoma.com
TOLL FREE IN N. AMERICA 1 800 388 2475 WIKI wiki.sangoma.com
Let us know whether this manual was helpful – your feedback is appreciated!
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