User Manual
Technical Support
Worldwide: www.sandisk.com/support
Knowedgebase: http://kb.sandisk.com
For more information on this product, please visit www.sandisk.com/support/clipplus
Clip+UM809-ENG
Forum: http://forums.sandisk.com/sansa
Table of Contents
Safety Tips & Cleaning Instructions........................................ 1
Sansa® Clip+ MP3 Player Overview ........................................ 2
Features ........................................................................................2
Minimum System Requirements ........................................................2
Package Contents............................................................................3
®
Sansa
Main Menu Options..........................................................................4
Playback Screen..............................................................................5
Battery ..........................................................................................5
Basic Usage ............................................................................ 7
Power Button..................................................................................7
Connecting to your Computer ...........................................................8
Removing the player from your computer:..........................................9
Clip+ at a Glance .................................................................3
Power On ............................................................................................. 7
Power Off............................................................................................. 7
Lock Function........................................................................................ 7
Reset................................................................................................... 8
Loading Content ................................................................... 10
Loading Music...............................................................................10
Drag and Drop (Windows)......................................................................10
Drag and Drop (Mac) ............................................................................10
Windows Media Player...........................................................................11
Playing Content .................................................................... 16
Playing Music................................................................................16
Playing music from a preloaded microSD™ Card ................................18
microSD™ card with content ..................................................................18
slotMusic™ card ...................................................................................18
slotRadio™ card ...................................................................................19
FM Radio............................................................................... 20
Listening to FM Radio.....................................................................20
Programming FM Presets................................................................20
Recording ............................................................................. 21
Voice Recording ............................................................................21
Deleting Music Files.............................................................. 22
Table of Contents
Settings................................................................................ 23
Music Options ...............................................................................23
Repeat................................................................................................23
Shuffle................................................................................................23
Music EQ.............................................................................................23
Replay Gain.........................................................................................23
Audiobook Options ........................................................................24
Ch. Mode.............................................................................................24
Speed.................................................................................................24
Radio Options ...............................................................................24
Delete All Presets .................................................................................24
FM Region ...........................................................................................24
FM Mode .............................................................................................24
System Settings............................................................................24
Backlight.............................................................................................24
Power Saver ........................................................................................25
Sleep..................................................................................................25
Language ............................................................................................25
Date & Time ........................................................................................25
Brightness...........................................................................................25
Volume ...............................................................................................25
Reset Factory Settings ..........................................................................25
Info....................................................................................................25
USB Mode ...........................................................................................26
Format................................................................................................26
Press and Hold.....................................................................................26
Tips & Troubleshooting......................................................... 27
Learn More, Service, and Warranty Information................... 29
Getting Technical Support ..............................................................29
SanDisk Limited Warranty ..............................................................29
End User License Agreement...........................................................33
1
This chapter provides you the safety tips and cleaning instructions
®
for your Sansa
Safety Tips & Cleaning Instructions
Read the safety instructions carefully before using your Sansa® MP3 player.
1. Read this entire manual to ensure proper usage.
2. Keep this User Manual for future reference.
3. Do not use headphones/earphones while driving, cycling, or operating any motorized
vehicle. This may create a traffic hazard and may be illegal in some areas. It can also be
dangerous to play your music with headphones/earphones at high volume while w alking,
or engaged in other activities. You should exercise extreme caution and discontinue use in
potentially hazardous situations.
4. Avoid using headphones/earphones at high volume. Hearing experts advise against
continuous loud and extended music play. Keep the volume at a moderate level, so that
you are better able to hear outside sound and are considerate of the people around you.
5. Keep your player away from sinks, drinks, bathtubs, showers, rain, and other sources of
moisture. Moisture can cause electric shocks with any electronic device.
6. Follow these tips to keep your player working well for a long time:
• Clean your player with a soft lint-free cloth.
• Do not allow young children to use your player unsupervised.
• Never force any connector into the ports of your player or your computer. Make sure
your connectors are the identical shape and size before you connect.
• Do not disassemble, crush, short-circuit or incinerate battery as it may cause fire,
injury, burns or other hazards.
Clip+ MP3 player.
Disposal Instructions
Do not dispose of this device with unsorted waste. Improper disposal may be harmful to the
environment and human health. Please refer to your local waste authority for information on
return and collection systems in your area.
Safety Tips & Cleaning Instructions
1
2
This chapter helps you familiarize yourself with the features and
®
functionality of your Sansa
Sansa® Clip+ MP3 Player Overview
Congratulations on your purchase of a Sansa® Clip+ MP3 player!
Sansa
1.0” display screen. Additionally, you can listen to FM radio broadcasts and enjoy a built-in
microphone for voice recordings. The Sansa
rechargeable battery which can last up to 15 hours during typical use.*
®
Clip+ MP3 player is a sleek and wearable MP3 player with a removable clip and a
Clip+ MP3 player.
®
Clip+ MP3 player comes with a built-in
Features
• Digital audio player – supports MP3, WAV, WMA, secure WMA, FLAC, Ogg-Vorbis,
and audiobook files.
• slotRadio
• FM radio – includes an integrated FM radio with digital tuner for listening to live-
broadcast FM radio programs.
• Voice recorder – supports voice recording function with built-in microphone.
• EQ effect – select an EQ mode to personalize your music experience.
• Internal memory – store data on the internal memory.
• microSD™ card slot – add a microSD™ card for additional storage or insert a
slotMusic™ or slotRadio™ card with pre-loaded content.
• Music subscription compatible - works with most subscription services using
WMDRM10, such as Rhapsody
• Supports gapless playback.
TM
playback - plays slotRadioTM cards
®
.
Minimum System Requirements
• Windows XP SP2 or Mac OS 10.3 (mass storage class)
• Windows Media Player v10 (for playlist creation and synchronizing library and device)
• Intel Pentium class PC or higher
• USB 2.0 port for hi-speed transfers and charging
*Based on continuous playback at 128 Kbps MP3; actual life and performance may vary depending upon usage and
settings; battery not replacaeable.
Sansa® Clip+ Overview
2
Package Contents
Please unpack your Sansa® Clip+ MP3 Player and check that the following were included:
®
• Sansa
• Earphones
• USB 2.0 Cable
• Quick Start Guide
Sansa® Clip+ MP3 Player at a Glance
Clip+ MP3 player
1 Display screen Displays the information and status here
2 Up/Play/Pause Press to move up one item, play, or pause
3 Left/Previous/Rewind Press for previous track, rewind, or move left
4 Select Press to select the item
5 Down/Submenu Press to move down or to open sub-menu options
6 Right/Forward Press for next track, fast forward, or move right
7 Home Returns to the Main Menu; press-and-hold to lock or unlock
8 microSDHC™ card slot
Sansa® Clip+ Overview
Insert microSD™, microSDHC™, slotMusic™ or slotRadio™ card
3
here
9 Earphone Port Connect earphones here to listen
10 Power Press-and-hold to turn the player on or off
11 Microphone Built-in microphone for voice recording
12 USB Port Plug USB cable here to connect to the computer
13 Volume Up Turns up the volume
14 Volume Down Turns down the volume
15 Clip Attach player to clothes, a bag, or another convenient place.
Main Menu Options
Music – browse and listen to music, audio
books, or recordings
Voice – record voice using built-in
microphone
slotRadio – playback slotRadio™ cards
Radio (if applicable) – listen to FM broadcast
radio and save presets
Settings – view or customize the Sansa player
features
Sansa® Clip+ Overview
4
Playback Screen
1 Shuffle Indicates that the Shuffle function is enabled
2 Repeat Indicates that the Repeat function is enabled
3 Current/Total Tracks Displays the current track number and the total number of tracks
4 Battery Indicator Displays the battery status
5 Artist Name Displays the artist name
6 Title Displays the track name
7 Play Time Displays the elapsed time
8 Progress Bar Displays the progress of the current track
9 Play/Pause Displays the music or recording playback status
Battery
The Sansa® Clip+ MP3 player comes with an internal rechargeable battery. To use the player
for the very first time, remember to fully charge the battery. You can c harge your Sansa
player through the USB port of your computer, a car adapter (not included), or AC adapter
(not included).
Charging
To charge the battery, please follow these steps:
1. Connect the larger end of the USB cable into an available USB port on the PC.
2. Connect the smaller end of the USB cable into the Sansa
3. The computer must be on for most USB ports to charge your battery. Your Sansa
will show connected and the yellow charging indicator will appear. The battery
level indicator will blink while charging. You will not be able to play music while
the player is connected to a computer.
4. To stop recharging, disconnect the USB cable.
®
Clip+ MP3 player.
®
®
Sansa® Clip+ Overview
5
The battery can also be charged using an AC adapter (not included) or a car adapter
(not included). You will be able to play your device while charging with one of the
adapters.
If your device is not recognized by your computer, make sure you have Windows
Media™ Player version 10 or higher installed. You can also change the USB Mod e to
MSC if you do not have Windows Media Player. For Mac, ensure that USB Mode is set
to Auto Detect or MSC mode. See Section 9 – Settings
NOTE: Some low-power USB ports may not be able to provide enough charge
power. Also note that the rechargeable battery included inside the player is not
replaceable.
for more details.
Sansa® Clip+ Overview
6
3
This chapter provides you the basic usage instructions for your
®
Sansa
Basic Usage
Power Button
The power button is located on the top of the player. It can turn the player on or off, lock or
unlock the buttons, or reset the player.
Clip+ MP3 player.
Power On
Press the Power button once to turn on the player. The Main Menu will appear after it
has been booted up.
Power Off
Press and hold the Power button for approximately 2 seconds to turn off the player.
Lock Function
All function keys will be disabled once Lock is engaged by pressing-and-holding the
Home button once while the player is powered on. All the buttons on the Sansa
Clip+ MP3 player will not operate when Lock is active. Please note that the Lock
function only works when the player is on.
The following message will appear on the display screen if any buttons is pressed
while the player is in the locked position. Music should continue to play even
player is locked.
To unlock the player, press-and-hold the Home button until an “Unlocked” message
appears.
®
if the
Basic Usage
7
Reset
If the Sansa® Clip+ MP3 player freezes up for any reasons, press the Power button
and hold it for approximately 15 seconds. This is similar a power down of the player.
However, be aware that once you perform the reset, any adjustments you made
during the last operation will be lost.
Connecting to your Computer
To connect the Sansa® player to your PC, follow these instructions:
1. Connect the larger end of the USB cable into an available USB port on the PC.
2. Connect the smaller end of the USB cable into the dock connector of the player.
3. The player will show “Connected” on its display screen.
4. The player will appear in My Computer as Sansa Clip+. (In Mac OS, the player will
appear on your desktop as a removable disk named SANSA CLIPP.)
NOTE: For Mac OS, the Clip+ player must be set to Auto Detect or MSC mode in the
USB Mode settings. See Section 9 – Settings
Auto Detect or MTP mode
for more details.
Basic Usage
8
MSC mode
Removing the player from your computer:
WARNING: Do not disconnect the player while it’s transferring data. Disconnecting the
player from the computer while data are being transferred may damage the player.
Windows – Simply disconnect the USB cable from the player after you have finished
charging, transferring, firmware upgrading, or synchronizing files.
Mac – Eject the removable disk by dragging the icon to the Trash and then disconnect the
USB cable.
Basic Usage
9
4
This chapter shows you how to transfer music files from your
®
computer to your Sansa
Loading Content
Loading Music
You can transfer music from your computer to the Sansa® MP3 player using the drag-anddrop method or using music management software like Windows Media Player.
Drag and Drop (Windows)
Follow these steps to drag-and-drop music to your Sansa® Clip+ MP3 player:
1. Connect your Sansa
2. Select Open device to view files using Windows Explorer on initial
connection or by going to My Computer.
3. Double-click on the Sansa Clip+ MP3 player.
4. Double-click on Internal Memory.
5. Double-click on the Music folder.
6. Drag and drop music files from your computer to the Sansa
folder.
You can also drag and drop files to a microSD™ card inside your player by going to
My Computer > Sansa Clip+ > External uSD Card. You can only drag and drop
files to the card if you have write permissions for the card.
Clip+ MP3 player.
®
Clip+ player to your PC.
®
MP3 player’s Music
Drag and Drop (Mac)
Follow these steps to drag-and-drop music to your Sansa® Clip+ MP3 player:
®
1. Connect your Sansa
2. Double-click on the removable disk named SANSA CLIPP that appears on your
desktop.
3. Double-click on the Music folder.
4. Drag and drop music files from your computer to the player’s Music folder.
NOTE: Remember to eject the removable disk before disconnecting your player.
Loading Contents
Clip+ MP3 player to your Mac computer.
10
You can also drag and drop files to a microSD™ card inside your player by doubleclicking the second removable disk that appears when you connect your Sansa
MP3 player.
NOTE: The second removable disk will display with the card’s name, just as if you
connected it via a card reader. You can only drag and drop files to the card if you
have write permissions for the card.
®
Clip+
Windows Media Player
Before you can create playlists and transfer (or synchronize) them to your Sansa®
MP3 player, you need to show Windows Media Player where your songs are located.
Adding Music Files to Library…
1. To add music files t o WMP 11’s library, follow these steps:
2. Click the arrow below the Library tab.
3. Make sure Music is selected then click Add to Library…
4. In the Add to Library dialog box, select one of these options then click OK.
- My personal folders:
Use this option to monitor the digital media files stored in your personal
Music folder as well as any files stored in the public Music folders that
everyone who uses your computer has access to.
- My folders and those of others that I can access:
Use this option to monitor the digital media files stored in your personal
Music folder, the files stored in the public Music folders, as well as the files
stored in the personal Music folders that belong to other users on your
computer.
Creating Playlists
To create playlists for Windows Media Player, follow these steps:
Loading Contents
11
1. Launch Windows Media Player.
2. Clear the List pane by clicking the Clear List Pane button.
3. Click the arrow below Library Tab then select Create Playlist.
4. Type in the name of your Playlist.
5. Click Songs from your Library then drag them to the List Pane.
6. To re-arrange the songs, drag them up or down in the List Pane.
Loading Contents
12
7. Click Save Playlist.
Transferring Playlists
To transfer playlists to your Sansa® MP3 player, follow these steps:
®
1. Connect your Sansa
2. Select Sync digital media files to this device using Windows Media
Player on initial connection.
player to the PC.
3. Right-click on Sansa Clip+, and then select Set Up Sync.
Loading Contents
13
4. Click to select the Sync this device automatically check box.
5. Select Personal Playlists from the dropdown menu on the left pane.
6. Highlight any playlists that you want to transfer to your player, click Add then
Finish.
7. Synchronization will start as soon as you click Finish. To see sync status, click
on the Sansa Clip+ MP3 player, and then click Sync Results.
Loading Contents
14
Loading Contents
15
5
This chapter shows you how to play music on your Sansa® Clip+
MP3 player.
Playing Content
Playing Music
Follow these steps to play music, audiobooks, and voice recordings:
1. Select Music from the Main Menu. Voice recordings are located in Recordings.
2. Select Play All, Recently Added, Artists, Albums, Songs, Genres, My Top Rated,
Playlists, Podcasts, Audiobooks, Recordings (Voice), or Folders.
3. Highlight and select the desired track or file to play.
4. Press the >>| button to skip to the next song or press-and-hold to fast forward.
5. Press the |<< button once to go back to the beginning of the current song or press |<<
button twice to go back to the previous song. Press-and-hold the |<< button to rewind.
6. The following opt ion s are available during music playback by pressing the Submenu
button (but not during slotRadio™ card playback, which permits skipping but not
repeating of songs).
Add song to GoList
1. Select Add Song to GoList.
2. Press the |<< button to return to the playback screen.
Remove song from GoList
This option is only available when the current song is already added to the GoList.
1. Select Remove Song from GoList.
2. Press the |<< button to return to the playback screen.
Rate Song
3. Select Rate Song.
4. Press the Up or Down button to select a rating.
5. Press Select.
6. Press the |<< button to return to the playback screen.
Repeat
1. Move down to Repeat.
2. Press Select to toggle and choose a repeat mode:
Playing Contents
16
• Off: No repeat of tracks
Song: Repeat the current track
•
• All: Repeat all selected tracks
3. Press the |<< button to return to the playback screen.
Shuffle
1. Move down to Shuffle.
2. Press the Select button to toggle between Shuffle on and Shuffle off (to play
songs in random order, set Shuffle to ON).
3. Press the |<< button to return to the playback screen.
Music EQ
The Sansa® Clip+ MP3 player provides various EQ modes such as: Rock, Pop, Jazz,
Classical, Funk, Hip Hop, Dance, Full Bass, Full Treble, and Custom.
1. Select Music EQ.
2. Select an equaliz er mode.
3. Press the |<< button to return to the playback screen.
Replay Gain
Replay Gain is a method of maintaining a constant perceived v olume level during
playback. For more information on Replay Gain, please visit our Knowledgebase
(kb.sandisk.com).
1. Select Replay Gain.
2. Press select on Mode to apply Replay Gain on Song, Album, or disable Replay
Gain.
3. Press select on Pre-Gain to select the Replay Gain level.
4. Press the |<< button once to return to the previous menu or press |<< button
twice to return to the playback screen.
Delete Song
1. Select Delete Song.
2. Select Yes to confirm.
Track Info
1. Select Track Info.
2. Press the Up or Down button to scroll through the track information.
3. Press the |<< button once to return to the previous menu or press |<< button
twice to return to the playback screen.
Playing Contents
17
Playing music from a preloaded microSD™ Card
Note: The microSD logo will appear upside-down when properly oriented to insert into
the microSD card slot.
microSD™ card with content
1. Insert a microSD card with content
into the microSD card slot. The player
will display the message: “Refreshing
your media.”
2. Select Music.
3. Select Artists, Albums, Songs,
Genres or Recently Added to
navigate to the music you wish to
listen to.
4. Alternately, from the Music menu,
select Folders > External uSD Card,
and select either Play All or continue
navigating through the folders to the
file name of the song you want.
Individual songs will display with a card icon to indicate they are stored on the
external microSD™ card. Artists and Albums will not display an icon.
slotMusic™ card
1. Insert a slotMusic™ card into the
microSD™ card slot. The player will
display the message: “Refreshing your
media.”
2. Select the slotMusic icon that appears
in the main menu. This replaces the
slotRadio icon that normally appears in
the menu.
3. All songs on the card will be listed.
Select a song to begin playing through
the slotMusic album.
Playing Contents
18
slotRadio™ card
slotRadio™ cards contain hundreds of songs arranged into playlists called Channels.
Your Sansa
differ from your standard media per the instructions below. You can also go to
www.slotradio.com
®
Clip+ MP3 player can play slotRadio cards, but playback behavior will
to learn more about slotRadio cards and available titles.
1 Current/Total Channels
Battery Indicator Display the battery status
2
3 Channel Name Display the channel name
4 Artist Name - Title Display the song’s artist name and title
Display the current channel number and the total
number of channels
1. Insert a slotRadio™ card into the
microSD™ card slot. The player will
display the message: “Refreshing your
media.”
2. From the Main Menu, select
slotRadio.
3. Press the Select button to begin
playing.
4. Press the Submenu button to skip to
the next channel.
5. Press the >>| button to skip to the
next song within a channel.
6. Press >|| to pause or resume
playback.
Pressing select toggles the screen view from now playing to a graphic equalizer to
the next song preview.
NOTE: In slotRadio™ mode, the |<< button will not function. You cannot restart
a song or go to the previous song.
own.
All songs eventually repeat randomly on their
Playing Contents
19
6
This chapter provides you instructions on how to listen to FM
broadcast radio and to program the preset stations on the Sansa
Clip+ MP3 player.
FM Radio
The Sansa® MP3 player includes an integrated FM radio for listening to live broadcast FM
stations.
Listening to FM Radio
To listen to live broadcast FM station, follow these steps:
1. From the Main Menu, select FM Radio.
2. A radio frequency menu will appear.
3. Press |<< or >>| to adjust and search for the desired frequency, or select preset by
pressing Select.
4. For fast search, press and hold the |<< or >>| buttons.
®
Programming FM Presets
You can program up 40 preset stations. To program the preset stations on your player,
follow these steps:
1. Press the Submenu button in Radio mode.
2. Select Add Preset to save current frequency into presets.
3. Select Delete Preset to remove current frequency from presets. This option is only
available when the current frequency is already added.
4. Select Auto Presets to allow the player to automatically search and store stations with
the strongest broadcast signals as the preset favorite stations.
5. Select View All Presets to view all stored presets.
a. Select Delete All Presets to erase all stored preset stations.
FM Radio
20
7
This chapter shows you how to use your Sansa® Clip+MP3
player’s built-in microphone.
Recording
Voice Recording
The Sansa® Clip+ MP3 player has a built-in microphone allowing you to record your own
voice, an interview, or other speech.
To start voice recording, follow these steps:
1. From the Main men u, select Voice.
2. Select Record Now.
3. To pause recording, press the >|| button.
4. To resume, press the >|| button again.
5. To stop recording, press Select. A pop-up window will appear on the screen. Select Yes
to save recording. The recording will be saved in the RECORD/VOICE folder.
6. Press |<< button to return to the previous menu.
NOTE: For Home and Personal Use
This product is intended to be used for recording and playback for your home and personal
enjoyment. Copying and commercial use of copyrighted material without permission of the
copyright owner may be prohibited by law. Use of your media player, in compliance with all
copyright and applicable intellectual property laws, remains the responsibility of the user of
the product.
Recording (if applicable)
21
8
This chapter shows you how to delete contents on your Sansa®
Clip+ MP3 player.
Deleting Music Files
There are 2 ways to delete music files. You can delete them from the player directly or using
the computer.
To delete music files directly from the Sansa
1. In playback mode, press Submenu button.
2. Select the Delete Song item.
To delete music files using a computer, follow these steps:
1. Connect your Sansa
2. Select Open device to view files using Windows Explorer on initial connection.
3. Locate the folder where your music files are stored.
4. Highlight and delete the music files or folder.
®
to the computer.
®
MP3 player, follow these steps:
Deleting Music Files
22
9
This chapter shows you how to customize your Sansa® Clip+ MP3
player’s settings
Settings
You can personalize your Sansa® Clip+ MP3 player by selecting Settings from the Main
Menu.
Music Options
From the Settings menu, select Music Options.
Repeat
1. Move down to Repeat.
2. Press Select to toggle and choose a repeat mode:
• Off: No repeat of tracks
•
Song: Repeat the current track
• All: Repeat all selected tracks
Shuffle
1. Move down to Shuffle.
2. Press Select to toggle between Off and On.
Music EQ
1. Select Music EQ.
2. Select a desired equalizer mode.
Replay Gain
1. Select Replay Gain.
2. Select Mode (Off, Song or Album) and a Pre-Gain volume (0dB to 12dB) to
increase the player’s volume output for songs with replay gain information stored
in their ID3 tags. This helps normalize the volume across tracks with varying
loudness levels. You can learn more about Replay Gain at
http://www.replaygain.org/
.
Settings
23
Audiobook Options
From the Settings menu, select Audiobook Options.
Ch. Mode
When Chapter Mode is on, it allows you to skip chapters in an audiobook by pressing
the |<< or >>| button.
1. Highlight Ch. Mode.
2. Press the Select button to toggle between Off and On.
Speed
1. Highlight Speed.
2. Press the Select button to toggle between Normal, Fast, and Slow audiobook
playback.
Radio Options
From the Settings menu, select Radio Options.
Delete All Presets
1. Select Delete All Presets.
2. Select Yes to confirm.
FM Region
1. Press Select on FM Region to toggle between USA or World.
FM Mode
1. Press Select on FM Mode to toggle between Stereo or Mono.
System Settings
From the Settings menu, select System Settings.
Backlight
After being idle for a predefined time, the player will trigger the backlight timer
program automatically to turn off the backlight. You can press any button to reactivate the backlight.
1. Select Backlight.
2. Press the |<< or >>| button to select desired backlight timer (5 seconds to 1
hour).
3. Press Select and confirm your choice by selecting Yes or No.
Settings
24
Power Saver
The Power Saver function turns the player off automatically when it has been idle for
a defined period of time.
1. Select Power Saver.
1. Press the |<< or >>| button to select desired time (off to 120 minutes) before
power off. The player will not enter the power saver mode if it is set to off.
2. Press Select and confirm your choice by selecting Yes or No.
Sleep
The Sleep function turns the player off automatically after a defined period of
playback time.
2. Select Sleep.
3. Press the |<< or >>| button to select desired playback time before power off.
The player will not enter the sleep mode if it is set to off.
4. Press Select and confirm your choice by selecting Yes or No.
Language
1. Select Language.
2. Select a desired language.
Date & Time
1. Select Date & Time.
2. Set the Month, Date, Year, Hour, Minute, and time format.
Brightness
To adjusting the display brightness for better viewing in different lighting en vironment ,
follow these steps:
1. Select Brightness.
2. Press the |<< or >>| button to set the contrast level.
3. Press Select and confirm your choice by selecting Yes or No.
Volume
1. Select Volume.
2. Select Normal or High, and then press Select button.
Reset Factory Settings
1. Select Reset Factory Settings.
2. Confirm your choice by selecting Yes or No.
Info
This displays information regarding your Sansa® Clip+ MP3 player (such as firmware
version, available/free memory, number of contents loaded in the player, and the
battery status)
Settings
25
USB Mode
USB Mode determines how your player communicates with your computer. Auto
Detect is selected by default. You can also choose to always connect in MTP (Media
Transfer Protocol) or MSC (Mass Storage Class) modes. Windows can use MTP or MSC
mode, but Mac OS will only work with MSC mode. If you set the USB Mode to Auto
Detect, make sure you are running Windows Media Player version 10 or higher.
1. Select USB Mode.
2. Select Auto Detect, MTP, or MSC.
Format
WARNING: Formatting will erase all your data.
1. Select Format.
2. Confirm your choice by selecting Yes or No.
Press and Hold
Determine whether pressing and holding the select button during playback will add a
song to the GoList or allow you to rate the song. (Note that neither choice will
function during playback of a slotRadio™ card.)
1. Select Press and Hold.
2. Select Add Song to GoList or Rate Song.
Settings
26
10
This chapter helps you get the most from your Sansa® Clip+ MP3
player with tips and troubleshooting.
Tips & Troubleshooting
What music file formats does the Sansa® Clip+ MP3 player
support?
The Sansa® MP3 Player will support MP3, WAV, WMA, secure WMA, FLAC, Ogg Vorbis, and
audiobook formats.
How do I drag music files to my Sansa® Clip+ MP3 player?
As long as the files are WMA, MP3, FLAC, or Ogg Vorbis, they can be dragged into the Music
folder. Secure WMA files cannot be dragged and dropped. Use Windows Media™ Player 10 or
higher to sync protected files.
Which bit rates will the Sansa® Clip+ MP3 player support?
The Sansa® Clip+ MP3 player will support 64-320Kbps for MP3 and 32-192Kbps for WMA.
FLAC and Ogg Vorbis are variable bit rate.
Why should I update the firmware?
You should always update the player to the latest firmware to ensure that it functions
correctly and has all the latest features. Visit www.sandisk.com/clipplus
Sansa Firmware Updater.
Some of my music files are on my player, but cannot be played.
When I select them, another song begins to play. What is wrong?
You may not have purchased the rights to play the song on an additional device. To test this,
try to play a song that you have copied from an older CD and converted to MP3 format. If
you can play that song, but not the song that will not play, then you need to purchase the
rights to play the song.
Is the player compatible with podcasts?
As long as the podcasts are in MP3 format and an appropriate bit rate (32-320 kbps), then
the player should be capable of playing the files.
to download the
Tips & Troubleshooting
27
Why does my player say unknown artist/album?
Normally this is because the ID3 tags or WMA meta-data information is missing. On your
computer, right-click the song, choose Properties, Summary tab then Advanced. Then you
can input the data such as Artist, Album, Song Title, Track Number, Genre, and Year.
How do I reset my Sansa® Clip+ MP3 player?
Press-and-hold the Power button for approximately 20 seconds, and then release the power
button.
Why can't I drag and drop OGG files to my Sansa® Clip+ MP3
player using Windows Media Player?
To drag and drop OGG files to the Sansa® Clip player, you need to upgrade your Windows
Media Player to version 11.
Why won’t my Sansa® Clip+ MP3 player play music?
Check to verify if the audio file type is supported. If the file type is supported, make sure
that the file is not corrupted and that its license is up t o date.
Why isn’t my Sansa® Clip+ MP3 player being charged or detected
by my computer when I connect it?
Verify that you are using Windows Media Player version 10 or higher, reset your player, and
try again.
Tips & Troubleshooting
28
This chapter provides information to help you get service and
®
support for your Sansa
Clip+ MP3 player.
Learn More, Service, and Warranty Information
Getting Technical Support
Before you contact Technical Support, we encourage you to read the Tips &
Troubleshooting section to see if your question is covered there.
If you have questions about the use or features of your Sansa player as well as other
SanDisk products, please visit our Knowledgebase at kb.sandisk.com
You can also call the SanDisk Technical Support Center for US: 1-866-SanDisk (1-866-726-
3475), Worldwide: see www.sandisk.com/support
you call us for support, please include as much information as you can from your packaging
material. This will allow us to help you more quickly.
for local country phone numbers. When
.
SanDisk Manufacturer’s Limited Warranty
SanDisk warrants to the end user, that this product, excluding content and or software
supplied with or on the product, will be free from material defects in manu facture, will
conform to SanDisk’s published product specifications and be fit for normal use during the
Warranty Period specified in the table commencing on the date of purchase provided that
the product is legally placed on the market.
To make a warranty claim please contact SanDisk at the telephone number in the table or
support@SanDisk.com within the Warranty Period and provide proof of purchase (showing
date and place of purchase and name of the reseller) and product name, type and number.
You may return the product after first obtaining a Return Material Authorization number and
following any other guidelines listed. For further information see www.sandisk.com
select “support”.
SanDisk may at its option repair this product or provide you with an equivalent product; and
if unable to repair or replace the product, will refund the pu rchase price. SanDisk will not
be liable for indirect or consequential damage (including loss of data), or for damage caused
by improper use (including use in an incompatible device and use not in accordance with the
instructions), or by improper installation, unprofessional repair, modification or accident.
This constitutes SanDisk’s entire liability which will never exceed the price you paid for it,
plus the necessary costs you made for the warranty claim. SanDisk products must not be
used in applications where failure could threaten in jury or life, such as life support systems.
SANDISK DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT
PERMITTED BY LAW. IF SANDISK CANNOT DISCLAIM IMPLIED WARRANTIES UNDER
APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON
and
Tips & Troubleshooting
29
ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING
ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this
warranty.
Warrantor
N. America, Canada, S. America:
SanDisk Corporation
601 McCarthy Boulevard
Milpitas, CA 95035
Tel: 1-866-SANDISK (1-866-726-3475)
Europe, Middle East & Africa & Asia Pacific:
SanDisk International, Ltd.,
Lakeshore Drive, Swords, Co
Dublin, Ireland
Tel: +353-1-813-6070
Japan:
SanDisk Limited (SDKK)
8F Nisso 15 Bldg. 2-17-19 Shin-Yokohama
Kohoku-ku, Yokohama, Japan 222-0033
Product Name Warranty Period (Years)
SanDisk Extreme® Line
SanDisk Extreme® III SDHC™ Cards Lifetime** (10 EMEA***)
SanDisk Extreme® III 30MB/s Edition SDHC™
Cards
SanDisk Extreme® SDHC™ Cards Lifetime** (30****)
Lifetime** (10 EMEA***)
SanDisk Extreme® CompactFlash® Cards Lifetime** (30****)
SanDisk Extreme® III CompactFlash® Cards Lifetime** (10 EMEA***)
SanDisk Extreme® IV CompactFlash® Cards Lifetime** (30 EMEA***)
SanDisk Extreme® FireWire® Reader 3
SanDisk Extreme® USB 2.0 Reader 2
SanDisk Extreme® Memory Stick PRO-HG
Duo™ Lifetime** (10 EMEA***)
SanDisk Extreme® Ducati Edition SD™ Plus
Card; SanDisk Extreme® Ducati Edition
CompactFlash® Card; and SanDisk Extreme®
Ducati Edition USB Flash Drive.
SanDisk Ultra®/ SanDisk Ultra® II Line
SanDisk Ultra®/ SanDisk Ultra® II SD™ Cards Lifetime** (10 EMEA***)
SanDisk Ultra®/ SanDisk Ultra® II SDHC™
Cards
Lifetime** (30****)
Lifetime** (10 EMEA***)
Tips & Troubleshooting
30
SanDisk Ultra®/ SanDisk Ultra® II
CompactFlash® Cards Lifetime** (10 EMEA***)
SanDisk Ultra®/ SanDisk Ultra® II Memory
Stick PRO-HG Duo™ Cards
SanDisk Ultra®/SanDisk Ultra® II SanDisk®
Video HD™ Cards
SanDisk® Multi-Use (Standard Line)
SanDisk® SD™ Cards 5
SanDisk® SDHC™ Cards 5
SanDisk® Memory Stick PRO Duo™ Cards 5
SanDisk® xD-Picture Card™ Type M Cards 1
SanDisk® microSD™ and SanDisk®
microSDHC™ Cards 5
Gaming
SanDisk® Gaming SD™ Cards for Wii™ Cards 5
SanDisk® Gaming Memory Stick PRO Duo™
Cards 5
Nintendo® DSi™ SDHC™ Cards 5
Netbook
SanDisk® SDHC™ Cards 5
Cruzer® Line
Lifetime** (10 EMEA***)
Lifetime** (10 EMEA***)
SanDisk® Cruzer® Micro USB Flash Drive 2
SanDisk® Cruzer® Micro Skin USB Flash Drive 2
SanDisk® Cruzer® Titanium USB Flash Drive 5
Mobile Line
SanDisk® microSD™ and SanDisk®
microSDHC™ Cards 5
SanDisk® microSD™ Mobile Memory Kit 5
SanDisk® Memory Stick Micro™ (M2™) Cards 5
SanDisk® Mobile Ultra™ microSD™ Cards 10
SanDisk® Mobile Ultra™ microSDHC™ Cards 10
SanDisk® Mobile Ultra™ Memory Stick Micro™
(M2™) Cards 10
SanDisk® Mobile Premier microSD™ Cards 10
SanDisk® Mobile Premier microSDHC™ Cards 10
Tips & Troubleshooting
31
SanDisk® Mobile Premier Mobile Memory Kit 10
MobileMate™ Micro Reader 2
MobileMate™ SD™ Plus Reader 2
MobileMate™ SD™ Plus Reader 2
MobileMate™ Memory Stick® Plus Reader 2
Audio Visual Players
Sansa® Clip Player 1 U.S.; 2 EMEA
Sansa® View Player 1 U.S.; 2 EMEA
Sansa® Fuze™ Player 1 U.S.; 2 EMEA
slotMusic™ Player 90 (days) U.S.; 2 EMEA
slotRadio™ Player 1 U.S.; Canada
slotRadio™ To Go Player and Card 90 (days) U.S.; 2 EMEA
** Lifetime
*** EMEA and regions not recognizing lifetime
**** Germany and regions not recognizing lifetime
For Technical Support over the Internet, visit: www.sandisk.com
Technical Support in the United States and Canada can be contacted by calling:
1-866-726-3475.
Technical Support in other regions can be obtained by contacting:
and select “support”
Support
Argentina (AR) #08006662931
Australia (AU) 866 680 4007
Belarus (BY) 8-800101-- 8008539045
Brazil (BR) #08008914506
Chile (CL) #1230-020-0404
China (CN) North
China (CN) South
Columbia (CO) #018005180538
Estonia (EE) + 1 407 253 3479
France (FR) +33 (0) 171 230 328
Germany (DE) +49 (0) 69 50072840
Greece (GR) 407 253 3476
Hong Kong (H/K) 30027886
India (IN) 0008001003277
Israel (IL) 1 809 440513
Italy (IT) +(39) 026-9682-725
Japan (JP) 866 349 2698
Korea (KR) 080-688-0880
Mexico (MX) #0018662122012
Netherlands (NL) (31) 202 015 029
10800 852 1251
10800 152 1251
Tips & Troubleshooting
32
New Zealand (NZ) + 1 866 698 0701
Portugal (PT) +351 214159093
Romania (RO) + 1 407 253 3477
Russia (RU) +7 (8) 495-795-0847
Saudi Arabia (SA) 866 514 2521
Singapore (SG) 800-852-3607
South Africa (ZA) 0800980949
Spain (ES) +34 914534311
Sweden (SE) 020-79 52 02
Switzerland (CH) 0800 564811
Taiwan (TW) 00801-85-6062
Turkey (TR) 902124140820
UAE/Dubai (AE) 8000 4414358
UK (GB) +44 (0) 207-365-4193
End User License Agreement
SANDISK CORPORATION
END USER LICENSE AGREEMENT
DO NOT DOWNLOAD, INSTALL OR USE THE SOFTWARE UNTIL YOU HAVE CAREFULLY READ
THE TERMS OF THIS END USER LICENSE AGREEMENT (“AGREEMENT”). BY DOWNLOADING,
USING OR INSTALLING THE SOFTWARE, YOU AGREE TO ALL OF THE TERMS OF THIS
AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS, DO NOT DOWNLOAD, INSTALL
OR USE THE SOFTWARE AND, IF APPLICABLE, PROMPTLY RETURN IT TO YOUR PLACE OF
PURCHASE FOR A REFUND. IF THE SOFTWARE WAS INCLUDED WITH YOUR PURCHASE OF
HARDWARE, YOU MUST RETURN THE ENTIRE HARDWARE/SOFTWARE PACKAGE IN ORDER
TO OBTAIN A REFUND. IF THE SOFTWARE WAS ACCESSED ELECTRONICALLY, CLICK “NOT
ACCEPT” TO STOP THE DOWNLOAD PROCESS.
The firmware, computer programs, device drivers, data or information (“Software”) is
provided to each person who downloads, uses or installs the Software (“you” or “your”)
under the terms of this Agreement between you and SanDisk Corporation (“SanDisk,” “we,”
or “us”), and may be subject to additional terms and conditions in an agreement between
you and SanDisk’s third party licensors (“Licensors”). The Software is owned by SanDisk or
its Licensors. The Software is protected by copyright laws and international copyright treaties,
as well as other intellectual property laws and treat ies.
1. Software License
to you a limited, non-exclusive, non-sub licensable, transferable in accordance with these
terms, royalty-free license under SanDisk’s intellectual property rights to use the Software in
executable form solely for your personal use only with a SanDisk product and only on a
single computer or other hardware device at any given time (the "License"). The Software is
“in use” when it is either downloaded, copied, loaded into RAM or installed into the hard disk
or other permanent memory of a computer or other hardware device.
2. Restrictions
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versions) of the Software. No source code is provided under this Agreement. You may not
. Subject to the terms and conditions contained herein, SanDisk grants
. SanDisk and its Licensors retain all rights in the Software n o t expressly
Tips & Troubleshooting
33
reverse engineer, disassemble, decompile, rent, lease, or encumber the Software, or recreate or discover the source code of the Software. You may not embed or combine the
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LAW, THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITH NO WARRANTIES
AND NEITHER SANDISK NOR ITS LICENSORS MAKE ANY REPRESENTATION OR WARRANTY,
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UNDER THE LAWS OF ANY JURISDICTION. YOU ASSUME THE ENTIRE RISK AS TO THE
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WILL SANDISK OR ITS LICENSORS, OR THEIR RESPECTIVE DIRECTORS, OFFICERS,
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APPLY NOTWITHSTANDING ANY FAILURE OF ANY REMEDY PROVIDED FOR HEREUNDER IN
ITS ESSENTIAL PURPOSE. IN NO EVENT WILL SANDISK’S OR ITS LICENSORS’ TOTAL
LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US FOR THE USE OF THE SOFTWARE.
4. The Softw a re is provided with “RESTRICTED RIGHTS.” Use, duplication or disclosure by
the Government is subject to restrictions as set forth in FAR 52.227-14 and DFARS 252.2277013 et seq. Use of the Software by the Government constitutes acknowledgement of
SanDisk’s proprietary rights therein. Contractor or Manufacturer is SanDisk Corporation, 601
McCarthy Blvd. Milpitas, CA 95035.
5. Transfer
Software as a whole, you may transfer the Software as fully integrated into such product
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notice if you breach it. Upon termination of this Agreement, you must delete or destroy all
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7. High Risk Activities
use in hazardous environments requiring fail-saf e performance, or any other application in
which the failure of the Software could lead directly to death, personal injury, or severe
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LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR HIGH RISK
. If you sell or otherwise transfer the SanDisk product that incorporates the
. We may terminate this Agreement and the license immediately and without
. The Software is not fault-tolerant and is not designed or intended for
. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT
Tips & Troubleshooting
34
ACTIVITIES AND SHALL NOT BE LIABLE FOR ANY LIABILITIES OR DAMAGES ARISING FROM
SUCH USE.
8. General
respect to your use of the Software. If any part of this Agreement is found void and
unenforceable, it will not affect the validity of the balance of this Agreement, which shall
remain valid and enforceable according to its terms. This Agreement is governed by and
construed under the laws of the State of Californ ia and controlling U.S. federal law without
regard to conflicts of laws provisions thereof. The U.N. Convention on Contracts for the
International Sale of Goods shall not apply to this Agreement. Any action or proceeding
arising from or relating to this Agreement shall be adjudicated in the state or federal courts
of Santa Clara County, California, and the parties hereby agree to the exclusive jurisdiction
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from anywhere any part of the Software or any direct product thereof to any country in
violation of U.S. Export Administration Regulations, or a successor thereto, except in
compliance with and with all licenses and approvals required under applicab le export laws
and regulations including, without limitation, those of the U.S. Department of Commerce.
Any waivers or amendments of this Agreement shall be effective only if made in writing and
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. This Agreement contains the entire understanding between the parties with
FCC Regulation
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residentia l instal lation. T his equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference to radio or television reception, which can be determined
by turning the equipment off and then on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Increase the separation between the equipment and receiver.
2. Correct the equipment to a different outlet so that the equipment and receiver are on
different branch circuits.
3. Consult the dealer or an experienced radio / TV technician for help.
Tips & Troubleshooting
35
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