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SanDisk Sansa™ c100
User Guide
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Table of Contents
Safety Instructions .............................................................................. 4
Introduction .......................................................................................... 5
Playback Screen Description ......................................................
6Package Contents ..................................................................... 6
Getting Started ..................................................................................... 7
Overview ..................................................................................... 7
Install or replace Battery ............................................................. 8
Hold Switch ................................................................................. 8
Minimum System Requirements ................................................. 8
Connecting and Transferring ............................................................. 9
Connect to your computer ........................................................... 9
Sansa Media Converter .............................................................. 9
Supported IMPORT media types ................................................ 9
Transfer Photos ........................................................................... 9
Transfer Music ............................................................................. 10
Delete Files ................................................................................. 10
Synchronize Files ........................................................................ 10
Various software packages are available to synchronize songs
on your device. Please refer to the specific software package
instructions. ................................................................................. 10
Safely Remove SanDisk Sansa™ c100 from Computer ............. 10
Basic Usage ......................................................................................... 11
Power On .................................................................................... 11
Main Menu .................................................................................. 11
Using Navigation Buttons ............................................................ 11
Power Off .................................................................................... 11
Music Mode ................................................................................. 11
Music/Voice Playback ............................................................... 11
Setting Repeat Mode ................................................................ 12
Setting Shuffle Mode ................................................................ 12
Setting Equalizer ...................................................................... 12
Adding songs to GoList ............................................................. 13
Remove songs from GoList ...................................................... 13
Photo Mode ................................................................................. 13
Viewing Photos ......................................................................... 13
Slideshow ................................................................................. 13
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Photo Options ........................................................................... 14
Recording Mode .......................................................................... 14
Voice Recording ....................................................................... 14
Settings Mode ............................................................................. 14
Setting Display Backlight .......................................................... 15
Setting Display Contrast ........................................................... 15
Setting Language ..................................................................... 15
Resetting to original setting ...................................................... 15
Device Information .................................................................... 16
Setting Auto Power Off or Sleep ............................................... 16
Setting USB Mode .................................................................... 16
Tips, FAQ, and Troubleshooting ........................................................ 17
Service and Warranty Information ..................................................... 19
Getting Technical Support ........................................................... 19
Learn More .................................................................................. 19
Your 1-Year SanDisk Limited Warranty ....................................... 19
End User License Agreement ............................................................. 22
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Safety Instructions
1. Read the safety instructions carefully before using your Sansa.
2. Read this entire manual to ensure proper usage.
3. Keep this User Guide for future reference.
4. Do not use HeadPhones/Earphones while driving, cycling, or opera-
ting any motorized vehicle. This may create a traffic hazard and may be
illegal in some areas. It can also be dangerous to play your music with
Headphones/Earphones at high volume while walking, or engaged
in other activities. You should exercise extreme caution and discontinue
use in potentially hazardous situations.
5. Avoid using Headphones/Earphones at high volume. Hearing experts
advise against continuous loud and extended music play. Keep the
volume at a moderate level, so that you are better able to hear outside
sound, and to be considerate of the people around you.
6. Keep your player away from sinks, drinks, bathtubs, showers, rain, and
other sources of moisture. Moisture can cause electric shocks with any
electronic device.
7. Follow these tips to keep your player working well for a long time:
Clean your player with a soft lint-free cloth used on glass lenses.
Do not allow young children to use your player unsupervised.
Never force any connector into the ports of your player or your
computer. Make sure your connectors are the identical shape and
size before you connect.
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Introduction
Congratulations on your purchase of a SanDisk Sansa™ c100.
The SanDisk Sansa™ c100 is a high performance portable digital audio
player with a photo browser and a voice recorder. The Sansa c100 enables
users to play MP3, WMA, and secure WMA audio files. It also shows photo
files that are transferred to the player through Sansa Media converter.
Features:
Digital Audio Player – supports MP3, WMA and secure WMA files
playback.
Color LCD
Photo Browser – supports JPEG image files and provides slideshow
function.
Voice Recorder – supports voice recording function with built-in
microphone.
Digital Equalizer – supports 5 equalizer types: Normal, Rock, Jazz,
Classic, Pop, and one custom equalizer.
Internal Memory – allows users to store data on the internal memory
as an USB drive.
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Playback Screen Description
1. Track Number Display the current track number and the total num-
ber of sound tracks.
2. Artist Name Displays the artist name of the current playback file.
3. Song Name Displays the song name of the current playback
track.
4. Track Timer Displays the timer of the current playback track.
5. Repeat Indicates when Repeat function is enabled.
6. Shuffle Indicates when Shuffle function is enabled.
7. Play/Pause/Stop Displays the music or voice files playback status.
8. Battery Indicates the Battery Status.
Package Contents
Please unpack your Sansa c100 and check that the following were included.
Sansa c100 digital audio player
Earphones
USB Cable
CD with User’s Manual and Software
Quick Start Guide
Lanyard
1 AAA Alkaline battery
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Getting Started
Overview
1. Volume Up/Down Volume up/down
2. Strap Eyelet Lanyard connection.
3. Earphones Port Connect earphones here to listen to player..
4. MIC Internal Microphone
5. Hold Slide to lock(Orange Color) or unlock controls.
6. Display Window Read status and information here.
7. Select Button Press to select the item.
8. Play/Pause/Up Press to move up one item, pause, or resume.
9. Previous/Rewind Press for previous track or move left, press and
hold for rewind.
10. Down/Option menu Press to move down or to options menu.
11. Next/Forward Press for next track or move right, press and
hold for fast forward.
12. Power/Menu Press and hold to power on/off, press to enter
menu.
13. Dock Connector Port Plug the Dock Connector Cable here.
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Install or replace Battery
The Sansa c100 is powered by an AAA alkaline battery. To install or replace
battery, locate the battery compartment on the back of the player, press in
on the tab of the battery compartment cover to remove it. Orient and insert
the battery according to the battery icon with polarity signs inside the battery
compartment for proper installation.
Hold Switch
The Sansa c100 Hold Switch is located on the side of the device, and is
used to prevent any accidental operation. Once the Hold Switch is moved
to the lock position, all function keys will be disabled. Buttons on the Sansa
c100 will not operate when the Hold Switch is active (Orange Color visible).
Minimum System Requirements
Windows XP SP1
Windows Media Player 10
Intel Pentium class PC or higher
CD-ROM drive
USB 2.0 port required for hi-speed transfer
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Connecting and Transferring
Connect to your computer
1. Connect the small USB Cable Connector to the USB port on your computer, and then plug the larger Cable Dock Connector in to your Sansa
c100 port.
2. Once connected to computer, it should be detected by the operating
system automatically and is shown as an additional drive called
“Sansa c100”.
Sansa Media Converter
You will need to use Sansa Media Converter to transfer photos to your
Sansa c100. Insert your SanDisk CD and select Sansa Media Converter
to install it to your PC. Then you can load your personal photos onto your
Sansa c100 by using Sansa Media Converter.
Supported IMPORT media types
Still Image Files: JPEG, TIFF, PNG, BMP, GIF.
Transfer Photos
To transfer photos to your Sansa c100.
1. Open Sansa Media Converter on your PC
2. Connect Sansa c100 to the computer.
The detected Sansa c100 will list the available space and total space on
the device. If more than one device is inserted, only the first device will
be supported.
3. Add the media files to be converted
4. Press to start the conversion process and transcode all of the
files in the selected media window and output them using the parameter
setting for each media type. A convert status box will appear showing
which file(s) are being converted and the percentage of that file along
with all of the files.
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Transfer Music
To transfer music to your Sansa c100.
1. Connect Sansa c100 to the computer.
2. Drag and drop files from your computer to Sansa c100 by using
a variety of music software programs to transfer/synchronize your files.
3. In MTP mode as long as the files are WMA or MP3, they can be
dragged into the Media folder. Otherwise, they can be dragged into the
Data folder (these files will not appear on the player).
4. In MSC mode, files/folders can be dragged/copied to the device.
Delete Files
When your player is connected to your computer, you can use your operating system file browser to view all files on your player and to delete files.
Synchronize Files
Various software packages are available to synchronize songs on your
device. Please refer to the specific software package instructions.
Safely Remove SanDisk Sansa™ c100
from Computer
After managing the files or updating firmware, you have to follow the steps to
safely remove the Sansa c100:
1. Click on the MTP Media Player icon in MTP mode or the Safely
Remove Hardware icon in MSC mode, on the taskbar.
2. Wait until „Safe to Remove Hardware“ message is displayed.
3. You can disconnect the player from the computer now.
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Basic Usage
Power On
Press and hold the Power/Menu button and you should see the LCD light up
with SanDisk screen saver then the main menu will appear.
Main Menu
Music
Voice
Photo
Settings
Using Navigation Buttons
Use Navigation Buttons, described in “Getting Started” section, to navigate
though menus, play music, record voice, and browse photos.
Power Off
Press the Power button and hold for two seconds or until the display is off.
Music Mode
Music/Voice Playback
1. To play music stored on the player, recorded
voice, press Menu button and select Music
menu. Voice files are located under “Recordings”.
2. Browse through the menu selections, highlight
the desired track or file, and press Select button
to play.
3. Press Right button to skip to the next sound or press and hold to fast
forward.
4. Press Left button to go back to the beginning of the sound and press
Left twice to go back to the previous sound. Press and hold Left to
rewind.
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Setting Repeat Mode
1. In playback mode, press Down button to enter Music Option.
2. Press Down button to highlight Repeat.
3. Press Select button or Right button to choose:
Off: No repeat of tracks
One: Repeat the current track
All: Repeat all selected tracks
Setting Shuffle Mode
1. In playback mode, press Down button to enter Music Option.
2. Press Down button to highlight Shuffle.
3. Press Select button or Right button to turn On or Off Shuffle.
Setting Equalizer
Sansa c100 provides 5 equalizer types: Normal, Rock, Jazz, Classic, Pop
and One Custom, for users to choose as following step to increase the en-
joyment of listening to music, and to meet the personal need or habit.
1. In playback mode, press Down button to enter Music Option.
2. Press Down button to highlight Equalizer.
3. Press Select button or Right button to enter equalizer type selection.
4. Press Up or Down button to select the equalizer type desired then press
Select or Right button to choose.
5. For Custom EQ, press Up and Down button to
adjust parameters of one equalizer band, use
Right and Left button to switch between each
equalizer bands.
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Adding songs to GoList
1. In playback mode, press Down button to enter Music Option.
2. Press Down button to highlight Add to GoList.
3. Press Down button or Right button to add the song to GoList.
Remove songs from GoList
1. Press Menu button to enter menu select Settings menu.
2. Select Playback in Settings menu.
3. Highlight Clear Favorites in Playback then press Select or Right button
to remove songs from GoList.
Photo Mode
Viewing Photos
1. To view photos stored in the player, press Menu
button and select Photo in Main Menu.
2. Select View All then select the image you want to
view
3. Press Right button to view the next image or press Left button to view
the previous image.
4. Press Menu button to exit photo viewing
Slideshow
To play slideshow, press Menu button and select Photo in Main Menu. then
select Starts Slideshow.
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Photo Options
1. To set Photo options, select Photo Options in Photo menu.
2. Highlight Random and press Down or Right button to select Random
On or Random Off.
3. Highlight Loop and press Down or Right button to select Loop On or
Loop Off.
4. Highlight Duration and press Down or Right button to choose duration
time for each slide.
Recording Mode
Voice Recording
Sansa c100 has a microphone built in to support voice recording. You can
use it to record your own voice, an interview or a speech. To use the voice
recording function, please follow the steps shown below.
1. Select Voice in Main menu
2. Press Play/Pause/Up button to start recording
3. Press Play/Pause/Up button to stop recording
4. The voice recording can be played back by following the instructions for Music mode.
Settings Mode
Sansa c100’s setting can be adjusted to suit your
needs.
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Setting Display Backlight
Display Backlight timer program can save the power. After having been idle
for few seconds, the device will run the Backlight timer program automatically and cease the backlight, you can press any button to wake the backlight
up.
1. Select Settings menu in Main Menu.
2. Select Display
3. Select Backlight
4. Select the Backlight timer setting that you want.
Setting Display Contrast
Adjust display contrast for better viewing in different lighting environment.
1. Select Settings menu in Main Menu.
2. Select Display
3. Select Contrast
4. Press Left and Right button to set the contrast
level of the display
Setting Language
1. Select Settings menu in Main Menu.
2. Select Language
3. Select a language you want to use.
Resetting to original setting
1. Select Settings menu in Main Menu.
2. Select Reset All
3. Select Save to reset to factory settings or select Cancel to stop the
reset.
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Device Information
1. Select Settings menu in Main Menu.
2. Select System Info
3. You can read device information on the screen.
Setting Auto Power Off or Sleep
You can set the timer under Auto Power Off setting to turn off Sansa c100
automatically when it is playing or recording for a certain time.
1. Select Settings menu in Main Menu.
2. Select Power.
3. Select Auto Power Off or Sleep.
4. Select the setting you want.
Setting USB Mode
1. Select Settings menu in Main Menu.
2. Select USB
3. You can select AutoDetect or MSC mode.
Note: AutoDetect will default to MTP mode.
The MTP mode supports Windows Media Player 10 only. You must use
the MTP mode to synchronize music files using Windows Media Player
10 for the optimal system performance.
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Tips, FAQ, and Troubleshooting
This chapter provides answers to common questions you may have.
Question: How do I copy files to the Sansa MP3 Player?
Answer: Copy files to the Sansa c100, in MSC mode, is just like copying
files to a Hard Drive.
Question: What file formats does the Sansa c100 support?
Answer: The Sansa MP3 Player will support MP3, WMA, secure WMA.
Any other formats need to be converted to these formats prior to transferring
to your Sansa c100.
Question: What is MTP?
Answer: Media Transfer Protocol (MTP) is a new protocol and accompanying set of drivers developed by Microsoft to connect portable devices to
a Windows XP PC and synchronize digital media content between those
devices and the PC.
Question: Some of my music files are on my player, but cannot be played.
When I select them, another song begins to play. What is wrong?
Answer: You may not have purchased the rights to play the song on an
additional device. To test this, try to play a song that you have copied from
an older CD and converted to MP3 format. If you can play that song,
but not the song that will not play, then you need to purchase the rights to
play the song.
Question: Why should I update the firmware?
Answer: You should always update the player to the latest firmware to
ensure that it functions correctly and has all the latest features.
Question: How can I use non-supported file types with my mp3 player?
Answer: First you must convert the songs to a supported format. Then you
can transfer the songs to the player as normal, either by copying and
pasting, or transferring.
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Question: In MTP mode, how do I drag files to the player?
Answer: As long as the files are wma or mp3, they can be dragged into the
Media folder. Otherwise, they can be dragged into the Data folder (these files
will not appear on the player). An alternative is to switch the player to MSC
mode, then the files can be dragged/copied to the root directory.
Question: Is the player compatible with podcasts?
Answer: As long as the podcasts are in mp3 format and an appropriate bit
rate (32-320 kbps), then the player should be capable of playing the files.
Question: Why does my player say unknown artist/album?
Answer: Normally this is because the ID3 tags are missing information.
On the computer, right-click the song and choose Properties, then the
Summary tab and click Advanced. Then you can input the data such as
Artist, Album, Song Title, Track Number, Genre, and Year.
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Service and Warranty Information
This chapter provides information about how to get support for your player
and the terms of your warranty.
Getting Technical Support
Before you contact Technical Support, we encourage you to read the Tips,
FAQ, and Troubleshooting section.
If you have questions about the use or features of your player, please call
the SanDisk Technical Support Center at 1-866-SanDisk (1-866-726-3475),
or fill out an on-line support request at http://www.sandisk.com/retail/support.
asp.
If you have questions about our partner services, please call their Technical
Support Center.
When you call or contact us for support, please include as much information
as you can from your packaging material. This will allow us to help you more
quickly.
Learn More
You also can visit us on the web at http://www.sandisk.com to learn more
about your player as well as other SanDisk products.
Your 1-Year SanDisk Limited Warranty
SanDisk warrants that this product will be free from material defects in design and manufacture and will substantially conform to the published specifications under normal use for one year from your date of purchase, subject
to the conditions below. This warranty is provided to the original end user
purchasing from SanDisk or an authorized reseller, and is not transferable.
Proof of purchase may be required. SanDisk is not responsible for any
failure or defect caused by any third party product or component, whether
authorized or not. This warranty does not apply to any third party software
provided with the product and you are responsible for all service and repair
needed for such software. This warranty is void if the product is not used
in accordance with the product instructions, or if it is damaged as a result of
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improper installation, misuse, unauthorized repair, modification or accident.
To obtain warranty service contact SanDisk at 1-866-SanDisk or send an
email to:support@SanDisk.com. You must return the product in tamper
resistant packaging, freight prepaid, as instructed by SanDisk. You must
obtain a tracking confirmation number, which you may be required to provide to SanDisk. SanDisk will, at its option, repair or replace the product with
new or refurbished product of equal or greater capacity and functionality, or
refund the purchase price. The warranty duration on replaced product will
be that time period remaining on the original product. THIS CONSTITUTES
SANDISK’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR
BREACH OF THIS WARRANTY.
SanDisk does not warrant, and shall not be responsible for, any lost data
or information contained in any product (including in any returned product),
regardless of the cause of the loss. SanDisk’s products are not warranted to
operate without failure. SanDisk products should not be used in life support
systems or other applications where failure could threaten injury or life. This
warranty gives you specific legal rights, and you may also have other rights
which vary by jurisdiction.
THE FOREGOING IS SANDISK’S SOLE WARRANTY. SANDISK DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES TO THE
FULLEST EXTENT PERMITTED BY APPLICABLE LAW. THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE EXPRESS
WARRANTY. SOME JURIDSICTIONS DO NOT ALLOW LIMITATION ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL SANDISK OR
ANY AFFILIATED OR SUBSIDIARY COMPANY BE LIABLE UNDER ANY
CIRCUMSTANCES FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL
DAMAGES, ANY FINANCIAL LOSS OR ANY LOST DATA OR IMAGE,
EVEN IF SANDISK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO
EVENT WILL SANDISK’S LIABILITY EXCEED THE AMOUNT PAID BY YOU
FOR THE PRODUCT.
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SanDisk, the SanDisk logo, and Store Your World In Ours are trademarks
of SanDisk Corporation, registered in the U.S. and other countries. Sansa,
Trusted Flash, and gruvi are trademarks of SanDisk Corporation. SanDisk
is an authorized licensee of the SD trademark. The PlaysForSure logo
is a trademark or registered trademark of Microsoft Corporation in the United
States and/or other countries.
Liquidmetal is a registered trademark of Liquidmetal Technologies, Inc.
Other brand names mentioned herein are for identification purposes only
and may be trademarks of their respective holder(s).
© 2006 SanDisk Corporation. All rights reserved.
Made in China
USER NOTICE:
This product is protected by certain intellectual property rights of Microsoft
Corporation. Use or distribution of such technology outside of this product
is prohibited without a license from Microsoft or an authorized Microsoft
subsidiary.
Content providers are using the digital rights management technology for
Windows Media contained in this device (“WM-DRM”) to protect the integrity
of their content (“Secure Content”) so that their intellectual property,
including copyright, in such content is not misappropriated. This device uses
WM-DRM software to play Secure Content (“WM-DRM Software”).
If the security of the WM-DRM Software in this device has been compromised, owners of Secure Content (“Secure Content Owners”) may request that
Microsoft revoke the WM-DRM Software’s rights to acquire new licenses
to copy, display and/or play Secure Content. Revocation does not alter the
WM-DRM Software’s ability to play unprotected content. A list of revoked
WM-DRM Software is sent to your device whenever you download a license
for Secure Content from the Internet or from a PC. Microsoft, may,
in conjunction with such license, also download revocation lists onto your
device on behalf of Secure Content Owners.
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End User License Agreement
SANDISK CORPORATION
END USER LICENSE AGREEMENT
DO NOT USE OR LOAD THIS SOFTWARE until you have carefully read the
following terms and conditions. The firmware, computer programs, device drivers, data or information (“Software”) distributed or bundled with the
product is provided to you under the terms and conditions of this End User
License Agreement, and may be subject to additional terms and conditions in
an agreement between you and SanDisk’s third party licensors. By downloading, installing or using the accompanying Software, you agree to all of the
terms of this End User License Agreement between SanDisk Corporation
(“SanDisk,” “we,” or “us”) and each person who downloads, installs or uses
the Software (“you” or “your”). The Software is owned by SanDisk or by
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not to discover or reveal to others. Any and all permitted copies of the
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NOR ITS LICENSORS MAKE ANY REPRESENTATION OR WARRANTY, STATUTORY OR OTHERWISE, IN LAW OR FROM THE COURSE
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the Government constitutes acknowledgement of SanDisk’s proprietary
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140 Caspian Court, Sunnyvale, CA 94089.
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7. High Risk Activities. The Software is not fault-tolerant and is not designed
or intended for use in hazardous environments requiring fail-safe performance, or any other application in which the failure of the Software could
lead directly to death, personal injury, or severe physical or property
damage (collectively, “High Risk Activities”). SANDISK DISCLAIMS ANY
EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR HIGH RISK
ACTIVITIES AND SHALL NOT BE LIABLE FOR ANY LIABILITIES OR
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8. General. This Agreement contains the entire understanding between
the parties with respect to your use of the Software. If any part of this
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according to its terms. This Agreement is governed by and construed under the laws of the State of California and the Federal laws of the United
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