SanDisk Cruzer Enterprise User Manual

Cruzer Enterprise

Troubleshooting FAQ

Revision 1.0

Document No.TSG-CRE-0507-10

May 2007

SanDisk Corporation

Corporate Headquarters • 601 McCarthy Blvd. • Milpitas, CA 95035

Phone (408) 801-1000 • Fax (408) 801-8657

www.sandisk.com

Cruzer Enterprise Troubleshooting FAQ Revision 1.0

Table of Contents

1. Starting the Cruzer Enterprise ........................................1

2. Passwords ...................................................................3

3. Internationalization.......................................................4

4. Cruzer Enterprise Shutdown...........................................5

4.1 Guest Accounts ............................................................5

4.2 Help and Support..........................................................6

Cruzer Enterprise Troubleshooting FAQ Revision 1.0

1. Starting the Cruzer Enterprise

Q: WHY DIDN’T MY CRUZER ENTERPRISE DRIVE START WHEN I INSERTED IT?

A: Is this the first time you have used your Cruzer Enterprise

drive with this specific computer?

Microsoft Windows new hardware setup occasionally does not start the autorun code on a removable drive. If this happens, the Cruzer Enterprise launcher partition of your Cruzer Enterprise drive can be seen in Windows but the password prompt is not displayed, and the Cruzer Enterprise partition is not available.

To solve this, restart the computer and reinsert your Cruzer Enterprise drive or manually launch the Cruzer Enterprise drive software. The Cruzer Enterprise drive software launcher is located on the Cruzer Enterprise Launcher drive, and is called

_Launcher.exe

Have you used your Cruzer Enterprise drive on this specific computer before?

If you have used your Cruzer Enterprise drive on this computer, but have since added new network drive mapping, Windows may not allow access to your Cruzer Enterprise drive. Windows stores the last drive mapping data for removable drives, but also allows adding a network drive mapped to the same drive letter while the removable drive is inserted into the computer. When this happens, Windows allocates the same drive letter for both the removable drive and the network drive when your Cruzer Enterprise drive is inserted.

This can be confirmed using the Computer Management tool, located in Control Panel>Administrative Tools. Select Computer Management>Disk Management to display the local disks and their drive letter mapping data. If you can see the Cruzer Enterprise Launcher and Cruzer Enterprise drive disk partitions, but the Cruzer Enterprise Launcher has the same drive letter as a network drive, then this is the problem. To resolve this, change either the network or the Cruzer Enterprise Launcher drive letter.

To change the network drive letter, disconnect the mapped network drive and map it to an available drive letter that is not being used by your Cruzer Enterprise drive.

To change the Cruzer Enterprise drive Launcher drive letter, right-click the Cruzer Enterprise drive Launcher drive in either the top or bottom right pane of the Computer Management tool. Select the “Change Drive Letter and Paths…” option. In the window that is displayed showing the drive letter for the Cruzer Enterprise drive Launcher, click Change. Another window is displayed where you can set the removable drive letter to any letter, even one that is already mapped to a network drive. Map the Cruzer Enterprise drive Launcher to an unused drive letter. After the drive letter has been changed, remove and reinsert your Cruzer Enterprise drive.

Enterprise

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