Rolling Garage Door Opener
Installation Instructions And User Guide
WARNING
Please read the manual carefully before installation and use. The installation of your new
door opener must be carried out by a technically qualified or licensed person. Attempting
to install or repair the door opener without suitable technical qualification may result in
severe personal injury, death and / or property damage.
RGD350/RGD400/RGD450
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START BY READING THESE IMPORTANT
SAFETY INSTRUCTIONS
WARNING
• Failure to comply with the following instructions may
result in serious personal injury or property damage.
• Read and follow all instructions carefully.
• The garage door opener is designed and tested to offer
safe service provided it is installed and
operated in strict accordance with the instructions in this
manual.
These safety alert symbols mean WARNING : A possible
risk to personal safety or property damage exists.
1.Keep garage door balanced. Do not let the garage door
opener compensate for a binding or sticking garage door.
Sticking, binding or unbalanced doors must be repaired
before installing this opener.
2.Do not wear rings, watches or loose clothing. while
installing or servicing a garage door opener.Wear gloves and
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suitable protective clothing where appropriate.
3.Frequently examine the door installation, in particular
4.To avoid serious personal injury from entanglement,
5.Installation and wiring must be in compliance with your
cable, springs and mountings for signs of wear, damage or
imbalance. Do not use if repair or adjustment is needed since
springs and hardware are under extreme tension and a fault
can cause serious personal injury.
remove all ropes, chains and locks connected to the
garage door before installing the door opener.
local building and electrical codes.
6.The safety reverse system test is very important. Your
garage door MUST reverse on contact with a 40 mm obstacle
placed on the floor. Failure to properly adjust the opener may
result in serious personal injury from a closing garage door.
Repeat the test once a month and make any necessary
adjustments.
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7.This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capablities,
or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the
appliance by a person responsible for their safety.
8.Automatic Drive - Keep away from the area of the door as
it may operate unexpectedly.
9.This opener should not be installed in a damp or wet
space exposed to weather.
10.The opener must not be used on a wicket door (door
within a door).
11.The Protector SystemTM must be used for all
installations where the closing force as measured on the
bottom of the door is over 400 N (40 kgf). Excessive force
will interfere with the proper operation of the safety reverse
system or damage the garage door.
12.After installation, ensure that the parts of the door do
not extend over public footpaths or roads.
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13.Install the wireless wall control (or any additional wall
control) in a location where the garage door is visible, at a
height of at least 1.5 m and out of the reach of children.
Do not allow children to operate push button(s) or
transmitter(s). Serious personal injury from a closing garage
door may result from misuse of the opener.
14.Permanently fasten the Warning Labels in prominent
places, adjacent to wall controls and manual release
mechanisms as a reminder of safe operating procedures.
15.Activate opener only when the door is in full view, free
of obstructions and the opener is properly adjusted. No
one should enter or leave the garage while the door is in
motion.
16.Do not allow children to play near the door, or with
door controls.
17.If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons
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in order to avoid hazard.
CONTENTS
PAGE
CONTENTS
PAGE
SAFETY INSTRUCTIONS························· 1-5
IR Beam setting·················································12
PACKING LIST······································6
Auto-close setting················································12
TOOLS REQUIRED··································6
Installation direction setting·······································13
DOOR REQUIREMENTS·····························
6
Lock door setting(Optional function) ······························13
TESTING THE DOOR································7
Half-open setting(Optional function) ······························13
INSTALLING THE STOP COLLAR·····················7
Alarm and maintenance function··································13
INSTALLING THE WEIGHT BAR (PROVIDED)··········7
TESTING THE SAFETY REVERSE SYSTEM·················14
THE RELEASE HANDLE & CORD·····················8
FIXING WARNING LABELS································14
OPERATING THE MANUAL RELEASE·················8
INSTALL THE IR BEAMS (OPTIONAL ACCESSORY) ········15
PINNING THE DOOR································
9
INSTALL UNIVERSAL RECEIVER(OPTIONAL ACCESSORY)···
15
ATTACHING EXTENSION POLES (IF REQUIRED)······9
INSTALL THE FLASH LIGHT(OPTIONAL ACCESSORY)·······16
LEFT / RIGHT HAND INSTALLATION··················9
MAINTENANCE··········································16
INSTALLATION PROCEDURE·····················10-11
FINAL NOTES············································16
BASIC FUNCTION SETTING AND APPLYING·······11-13
IMPORTANT INFORMATION FOR THE USER················17
Matching the receiver and transmitter·······················11
SPECIFICATIONS SILENTDRIVE···························17
Travel limit setting Opening & closing force self-learning·······11
COMMON FAULT & SOLUTIONS····························
18
Safety reverse force adjustment····························12
18.Disconnect electric power and battery to the garage
door opener before making repairs or removing covers.
KEEP THESE INSTRUCTIONS
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3.DOOR REQUIREMENTS
The maximum allowable door height is 5.5m. The door must be of continuous corrugated sheet
construction and spring balanced. Door axle diameter must not exceed 35mm.
Ensure that there is at least 45 mm from the edge of the curtain to the edge of the bracket. If the
roller door drum is on the edge of the curtain or is a smaller diameter, additional clearance may be
required.
If the drum is more than 60 mm from the curtain edge or of a smaller diameter, an extension
pole kit may be required (section 10).
Ensure there is a power point near the opener.
1.Packing List
Standard list ：
1.Rolling garage door opener X 1；
2.Remote control X 2；
3.Instructions X 1；
4.Clutch pull rope X 1；
5.Warning Label X 1；
Selection list：
1.Weight bar X 1;
2.Wall switch X 1;
3.Extension pole bag X 1;
2.TOOLS REQUIRED
Ladder
Socket wrench
Adjustable
Wrench
Drill
Marker Pen
13MM Socket
≥250MM Socket
Extension
Philips-head
Screwdriver
6.5MM Drill Bit
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4.TESTING THE DOOR
Complete the following test to ensure your door
is well balanced, and not sticking or binding:
• Disable all locks and remove any ropes connected
to the garage door.
• Lift the door to about halfway and then release it.
The door should remain spring balanced.
• Raise and lower the door to determine if there are
any sticking or binding points (20 kgf is the absolute
maximum allowable to raise or lower the door in any
position).
• If your door does not hold in place or the door
binds or sticks, call a qualified door technician
before installing the opener.
5.INSTALLING THE STOP COLLAR
•Install the stop collar on the opposite end to where
the opener is to be installed.
• Fit the stop collar hard against the boss of the door
drum. Ensure the U-bolt holding the door shaft to the
door bracket is tightly
secured.
SAFETY CHECK!
Is the stop collar installed?
YES: proceed to the next step
NO: install the stop collar before proceeding
6.INSTALLING THE WEIGHT BAR (PROVIDED)
• Place the weight in the centre of the door (as shown).
• Use a pencil to mark the two hole positions.
• If the door curtain does not have a handle you will need to
drill two 6.5 mm holes through the two marked positions,
then place the weight bar on the inside of the door.
• Use the bolts and nuts (provided) to fasten the weight bar in
place.
NOTE: If the door has a lifting handle, remove the
handle, nuts & bolts. Place weight bar over the handle
holes, insert extended bolts through the weight bar &
fasten handle back in place.
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7.THE RELEASE HANDLE & CORD
• Thread one end of the rope through the hole in the
top of the red release handle so that “NOTICE”
reads right side up as shown.
• Secure with an overhand knot at least 25 mm from
the end of the rope to prevent slipping.
• Thread the other end of the rope through the loop
of the manual release cable.
• Adjust rope length so the handle (when installed)
will be no higher than 1.8 m above the floor. Secure with an overhand knot.
NOTE: Final adjustment of handle height should be completed after the opener is installed. If it is
necessary to cut the rope, heat seal the cut end to prevent unravelling.
8.OPERATING THE MANUAL RELEASE
To disengage the opener
Pull the release cord down firmly；
To re-engage the opener
Pull the release cord down firmly；
NOTE:
Disable all locks and remove any ropes connected to
the garage door.
Take care when operating the manual release as an
open door may fall rapidly due to weak or broken
springs, or being out of balance.
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9.PINNING THE DOOR
Note: A ballooning door may delay
the safety reversal response and can
compromise garage door security.
• To remedy any ballooning place self
tapping metal screws or rivets where the
curtain leaves the roll. Secure these
through the curtain into the drum wheel
at each end of the roll.
• After determining the correct fastener
location as shown, lift the door
approximately half a turn from the closed
position to allow access for drilling.
10.ATTACHING EXTENSION POLES (IF REQUIRED)
Optional accessory not provided
• Align the extension pole holes with the drive legs.
• Slide the reinforcing brace over the poles.
• Insert the extension poles into the drive leg and fix in place
using screws provided.
*
Reinforcing brace must be used.
11.LEFT / RIGHT HAND INSTALLATION
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12.INSTALLATION PROCEDURE
Do not allow people to walk under or around the door during the installation process as
serious injury can occur.
NOTE: The opener can be installed on either side of the door. The following instructions are
for RIGHT HAND INSTALLATIONS (as illustrated i.e. inside the garage looking out). For left
hand installations, reverse the instruction terminology (eg LEFT for RIGHT etc).
Preparation:
• Place the opener in manual release mode (refer
section 8).
• Open the roller door fully. For safety, tie a rope
around the door.
• Ensure the door axle U-BOLT and door mounting
bracket on the left hand side (non opener side) are
securely fastened.
• Support the door with a door stand or similar
device to safely support the door.
• Mark the position of the door shaft on the right
hand door bracket (for reassembly purposes).
• While the door is supported, remove the right hand
axle U-Bolt and door mounting bracket from the wall.
Install the opener:
• Slide the opener over the door axle and engage
the drive legs into the door drum wheel, either side
of a spoke. Extensions may be necessary (refer
section 10).
• Refit the door mounting bracket to the wall. If the
door bracket needs to be relocated due to opener
width, refer section 3.
• Clamp the opener on the door axle and door
bracket in the marked position using the clamp
assembly supplied (tighten to 25 – 28 Nm).
• If side room exceeds 95mm clamp independently to
the door axle as illustrated in section 3.
• Remove all ropes and the support stand.
• Check the operation of the door in manual mode by
raising and lowering by hand. It should operate
smoothly without sticking or binding. The disengage
handle should already be attached less than 1.8m
above the floor (refer section 4 and section 7).
Connect the power:
• Position the power cable away from the door curtain and any moving parts.
• Plug the opener into a nearby power point and turn ON.
• The opener courtesy LEDs should turn ON.
• The opener must now be programmed for :
1. RIGHT OR LEFT HAND OPERATION (13.1)
2. DOOR TRAVEL LIMITS (13.2)
3. FORCE SETTING (13.3)
13. BASIC FUNCTION SETTING AND APPLYING
13.1 Installation Direction Setting
Press and hold on “SET” button for 3 seconds until the LED flashes
“1”. Press “UP” or “DOWN” to increase or decrease, adjust the LED to
flash ”5”, then press “SET” button.
It displays “R” or “ L”, hold down the “UP” or “Down” button, you can
switch directly.Choose the function which you need, press the “SET”
button,the LED displays the current setting.
NOTE: “L” means left installation，“R” means right installation.
13.2 Travel Limit Setting Opening & Closing Force Self-Learning
Press and hold on “SET” button for 3 seconds until the LED flashes “1”.
Press “SET” button again for 1 second . “1” should now display as steady
(not flashing).
Then adjust the up limit by pressing “UP” button.
Fine-tuning “UP” or “DOWN” button to determine the final up limit
position (the LED flashes “n” or “u” during opening or closing), then press “SET” button, the display
turn into “2” automatically.
Adjust the down limit by pressing “DOWN” button.
Fine - tuning “UP” or “DOWN” button to determine the final down limit position (the LED flashes “n” or
“u” during opening or closing), then press “SET” button.
When press button to operate the opener, if the opener stops after operate a little, and LED flashes
“H” or “C”, this indicates there’s no hall signal or the opener is overload.
The opener will operate a cycle automatically to remember the limit positions and the original
pening & closing force, then return to standby mode.
During learning, if the door stops unusually, and flashes “Ξ”, “C”, “O”. “L” for 5 seconds, this indicates
there’s no hall signal, overload, overtime, wrong limit setting.
13.3 Safety Reverse Force Adjustment
Press and hold on “SET” button for 3 seconds until the LED flashes “1”.
Press “UP” or “DOWN” button until LED flashes “2”, then press “SET”
button. It’s now under force adjustment mode. The LED displays the
current set force.
Press “UP” button to increase the force and “DOWN” button to
decrease the force. The maximum force is 9 and the minimum is 1. Press “SET” button to confirm,
then the opener returns to standby mode.
The default setting of safety reverse force is 3.
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13.4 IR Beam setting
Press and hold on “SET” button for 3 seconds until the LED flashes
“1”. Press “UP” or “DOWN” button until the LED flashes “3”, press
“SET” button. It’s now under IR Beam setting mode. The LED displays
the current setting.
Press “UP” button, the LED displays “1”, the IR Beam Function is
available. Press “DOWN” button, the LED displays “0” to cancel this function. Press “SET” button to
confirm. The opener returns to standby mode.
The default setting of IR Beam is “0”.
Notice:
•Close the IR Beam function when you don’t use IR Beam sensor.
•We urge you to consider fitting IR Beams to your new garage door opener. In many countries these
devices are compulsory to assist in preventing serious injury or property damage. For your own
peace of mind and the safety of others please install this inexpensive safety device.
13.5 Auto-close setting
Press and hold on “SET” button for 3 seconds until the LED flashes “1”.
Press “UP” or “DOWN” to increase or decrease, adjust the LED to
flash ”4”, then press “SET” button to enter into auto-close setting, the
LED displays the current setting.
Press “UP” or “DOWN” button to adjust the auto-close time. Press “UP”
button once, the auto-close time will increase 1 minute, the maximum
time is 9 minutes. Press “DOWN” button once, the auto-close time decrease 1 minute. The
auto-close function will be turned off when the LED displays “0”. Press “SET” button to confirm,
the opener returns to standby mode.
The auto-close function can only be available when the door is fully open and the IR Beam function is
on.
The default setting is “0”.
13.6 Half-Open Setting (Optional Function)
(Only when the half-open function is available, the setting can be proceed. The
half-open key on the transmitter can not be matched)
Press and hold on “SET” button for 3 seconds until the LED flashes “1”.
Press “UP” or “DOWN” button to increase or decrease. Adjust the LED to
flash “7”. Press “SET” button to enter into half-open setting. The LED
displays the current setting.
Press “UP” or “DOWN” button to increase or decrease. When the LED displays ”1”, the half-open
height is 30cm. When the LED displays “2”, the half-open height is 60cm. When the LED displays “3”,
the half-open height is 90cm. When the LED displays “0”, the half-open function is off. Press “SET”
button to confirm, the opener returns to standby mode.
If the half-open function is on, only when the door is fully closed, the door can half-open by the “S1”
key on the transmitter. If the door is at other position, the “S1” key will not work.
The default setting is : invalid.
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13.7 Lock door setting(Optional function)
(Only when the lock door function is available, the setting can be
proceed. The “lock” key can not be matched)
Press and hold on “SET” button for 3 seconds until the LED flashes “1”.
Press “UP” or “DOWN” button to increase or decrease. Adjust the LED
to flash “6”, press “SET” button to enter into lock door setting. The LED
displays the current setting.
Press “UP” button, the LED displays “1”, the lock door function is on. Press “DOWN” button, the LED
displays”0”, the lock door function is off. Press “SET” button to confirm, the opener returns to standby
mode.
When the lock door function is on and the door is fully closed, the opener will lock the door
automatically. And then the door can only be opened by transmitter after unlocked by the “lock”
key(S2) on the transmitter. (If not unlocked by the S2 button on the transmitter, the light will flash
twice when press the open key on the transmitter)
The default setting is: invalid.
13.8 Matching The Reciever and Transmitter
Coding Transmitters:
Press and hold on“Code”button for 1 second until the led dot is on .
Press button on transmitter once, the dot will go off, press the same
transmitter button again and the dot will flash fast for 8 times, and then
return to standby mode. The transmitter is now coded into the receiver.
Repeat the above steps to code more transmitters. The receiver has the
capacity to store 20 transmitters.
If the led display flashes“F”and returns to standby mode (after you have pressed the Code
button), this indicates that the memory storage is full (20 transmitters). Follow the steps below to
delete all transmitters that are stored in the receiver memory: Press and hold on“CODE”button for
more than 8 seconds until the LED flashes“C”, all the stored codes are deleted. Only the matched
switch on the transmitter is available.
：
NOTE
If failed to match the transmitter within 20 seconds, then it will return to standby mode
automatically.
13.9 9. Alarm and maintenance function
When the LED flash, displaying "A", which means opener working circles exceeds the maximum
safety and need for maintenance, suggest you contact the maintainers .
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14.TESTING THE SAFETY REVERSE SYSTEM
The safety reverse system test is important.
The garage door must reverse on contact with a 40 mm obstacle laid flat on the floor.
Failure to properly adjust the
opener may result in serious
personal injury from a closing
garage door.
Operate the door in the down
direction. The door must reverse
upon contact with the obstacle. If the
door stops on the obstacle, remove
obstacle and repeat limit and force
setting (refer section 13.3).
Repeat test of the safety reverse system.
15.FIXING WARNING LABELS
Once you have completed your installation and
successfully carried out the safety reverse
system test (outlined above), install the warning
labels provided with your opener as shown.
The WARNING label must be installed in a
prominent place near any fixed control.
Any fixed wall control or wireless door control
must be mounted at a height of no less than 1.5
m out of the reach of children.
Read the safety instructions (page 1) for further
details concerning safety.
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17.INSTALL UNIVERSAL RECEIVER(OPTIONAL ACCESSORY)
Install the line wall button and universal receiver (Refer Section 15)
16.INSTALL THE IR BEAMS (OPTIONAL ACCESSORY)
NOTE: This accessory must be used for all installations where the closing force as measured
on the bottom of the door is over 400 N (40 kgf).
ENABLING THE PROTECTOR SYSTEM:(Section 13.4)
* Door may operate unexpectedly, therefore do not allow anything to stay in the path of the
door.
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18.INSTALL THE FLASH LIGHT(OPTIONAL ACCESSORY)
Can only use 24V DC Flash Light.
19.MAINTENANCE
No particular maintenance is required for the logic circuit board.
Check the door at least twice a year if it is properly balanced, and all working parts are in good
working condition or not.
Check the reversing sensitivity at least twice a year, and adjust if it is necessary.
Make sure that the safety devices are working effectively (IR Beams, etc.)
Notice: A rude operating door can affect the life of the automatic opener due to incorrect
loads, and will void the warranty.
20.FINAL NOTES
This manual is only used by technical persons who are qualified to carry out the installation.
No given information in this manual can be considered of any interest to the end user.
It is important for the installer to show their clients correct operation using of the opener including
the using of manual disengagement cord.
Inform the owner about the need of a regular and accurate maintenance, especially regarding a
regular check of the safety and reversing devices.
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22.SPECIFICATIONS SILENTDRIVE
Opening Speed
200MM/S
200MM/S
200MM/S
Rated Lifting Weight
35KGS(350N)
40KGS(400N)
45KGS(450N)
Max Lifting Force
600N
800N
1000N
Rated door area
18 m²
20 m²
22 m²
Max door weight
100kgs
110kgs
120kgs
Drum Rotations
5.5
5.5
5.5
Power Supply
220VAC-240VAC/50Hz -60Hz ; 110VAC-127VAC/50Hz-60Hz
Motor Type
24V DC permanent magnet
General working time
≤60s
Working Temperature
-20℃ - +50℃
Transmitter Frequency
433.92MHz
Coding Type
Rolling code
Coding Combination
Over 4.29 billion
Lights
24V / 14pcs LED bulbs
21.IMPORTANT INFORMATION FOR THE USER
Once the opener has been installed, the user must be informed about how it works and all the risks
that can arise if it is used improperly. The user must avoid placing himself/herself in dangerous
situations such as standing within the door’s operating range when it is moving.
Do not let children play near the door, and keep the remote controls out of their reach.
All services, repairs or checks must be carried out by professionally qualified persons, and noted
on a maintenance register kept by the user.
IM P O R TAN T NO T E : In the case of a malfunction the user must call an authorized installer and
should not attempt to repair it by yourself.
Model
RGD350
RGD400
RGD450
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COMMON FAULT & SOLUTIONS
Fault appearance
Fault cause
Solutions
Opener without any
action
1. Power supply
2. Plug wire are loosing
1. Check the power supply to openers.
2. Carefully open the motor cover, check all plug
wire on control boards.
Opener doesn’t work,
LED displays “-”
Faulty learning of “UP” or
“DOWN” travel limit
Learn “UP” and “DOWN” travel limit again follow
the manual
The door can only
open, can not close
In operation with IR Beam.
Or IR Beam function is available
but with no IR Beam connected.
Check IR Beam, move away the obstruction.
Cancel the IR Beam function if there’s no IR
Beam connected. (follow the instruction manual)
Open and close action
is reversed
Reversed connection of the
positive and negative of motor
wire to the control board.
* Power off firstly, open the motor cover and
reverse the positive and negative of motor wire
on the control board. Re-set the travel limit.
Door auto reverse to full
open before closed
completely
In operation with safety reverse
function. Because some old
doors with not well balanced
springs or there’s some block
1. Check the door springs or any blocks
2. Re-set the travel limit.
3. Increase the force value of safety reverse.
Transmitter doesn’t
work
1. Flat battery
2. Antenna is loosed or not well
extended
3. Interference around nearby
1. Replace new battery
2. Extend the antenna on the opener
3. Get rid of interference
Can not match new
transmitters
1. Memory is full
2. New transmitters are not
compatible with opener
1. Press and hold on “CODE” button for more
than 8 seconds until the LED flashes “C”, delete
all stored codes, then match new transmitters
again.
2. Choose our transmitters only.
LED displays “C”,
opener does not work
1. Motor plug wire is loose
2. Control board is damaged
1. Re-insert motor plug wire
* 2. Replace new control board
LED displays “Ξ”,
opener does not work
1. Motor is damaged
1.Pull the release cord down firmly.
* 2. Replace new motor
LED displays “Ξ”,after
opener operates
several centimeters
only
1. Hall element wire plug loose
between hall element and
control board.
2. Hall element or control board
is damaged
1. Check the wire plug
* 2. Check the hall element
* 3. Replace control board
The LED lamp
flash,and displaying “A”
flash
Opener working circles exceeds
the maximum safety and need
for maintenance
* Suggest you contact the maintainers to
conduct security check
Note: Only the qualified professional person can carry out the maintenance marked with “*”.
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