Samsung WW95N64FRPW User Manual
Washing Machine
User manual
WW95N6*****
WW95N64FRPW_DC68-03963R_EN.indd 1 2018/11/9 15:11:56
Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols 4
Important safety precautions 5
Contents
Installation 14
What’s included 14
Installation requirements 16
Step-by-step installation 18
ENVIRONMENT 25
Before you start 26
Initial settings 26
Laundry guidelines 26
Detergent drawer guidelines 29
Operations 32
Control panel 32
Simple steps to start 34
Cycle overview 35
Special features 38
Settings 40
SmartThings 41
Maintenance 45
DRUM CLEAN 45
Smart Check
Emergency drain 47
Cleaning 48
46
Maintenance 52
Recovery from freezing 52
Care against an extended time of disuse 52
Troubleshooting 53
Checkpoints 53
Information codes 57
2 English
WW95N64FRPW_DC68-03963R_EN.indd 2 2018/11/9 15:11:57
Specications 60
Fabric care chart 60
Protecting the environment 61
Specication sheet 62
Contents
English 3
WW95N64FRPW_DC68-03963R_EN.indd 3 2018/11/9 15:11:57
Safety information
Congratulations on your new Samsung washing machine. This manual contains important
information on the installation, use and care of your appliance. Please take some time to read
this manual to take full advantage of your washing machines many features and benets.
What you need to know about the safety instructions
Safety information
Please read this manual thoroughly to ensure that you know how to safely and efciently
operate the extensive features and functions of your new appliance. Please store the manual
in a safe location close to the appliance for future reference. Use this appliance only for its
intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible
conditions and situations that may occur. It is your responsibility to use common sense,
caution and care when installing, maintaining and operating your washing machine.
Because the following operating instructions cover various models, the characteristics of your
washing machine may differ slightly from those described in this manual and not all warning
signs may be applicable. If you have any questions or concerns, contact your nearest service
centre or nd help and information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
Hazards or unsafe practices that may result in severe personal injury, death and/or property
damage.
Hazards or unsafe practices that may result in personal injury and/or property damage.
WARNING
CAUTION
NOTE
Indicates that a risk of personal injury or material damage exists.
4 English
WW95N64FRPW_DC68-03963R_EN.indd 4 2018/11/9 15:11:57
These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist. To
safely operate this appliance, familiarise yourself with its operation and exercise care when
using it.
Important safety precautions
WARNING
To reduce the risk of re, electric shock, or injury to persons when
using your appliance, follow basic precautions, including the
following:
1. This appliance is not to be used by persons (including children)
with reduced physical, sensory or mental capabilities, or lack
Safety information
of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.
2. For use in Europe: This appliance can be used by children aged
from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand
the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.
3. Children should be supervised to ensure that they do not play
with the appliance.
English 5
WW95N64FRPW_DC68-03963R_EN.indd 5 2018/11/9 15:11:57
Safety information
4. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualied persons in
order to avoid a hazard.
5. Use the new hose-sets supplied with the appliance and do not
Safety information
6. For appliances with ventilation openings in the base, the carpet
7. For use in Europe: Children of less than 3 years should be kept
8. CAUTION :
9. This appliance is intended to be used in household only and it is
reuse the old hose-sets.
must not obstruct any openings.
away unless continuously supervised.
In order to avoid a hazard due to inadvertent
resetting of the thermal cut-out, this appliance must not be
supplied through an external switching device, such as a timer,
or connected to a circuit that is regularly switched on and off
by the utility.
not intended to be used such as:
- staff kitchen areas in shops, ofces and other working
environments;
- farm houses;
- by clients in hotels, motels and other residential type
environments;
- bed and breakfast type environments;
- areas for communal use in blocks of ats or in launderettes.
6 English
WW95N64FRPW_DC68-03963R_EN.indd 6 2018/11/9 15:11:57
Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualied technician or service
company.
• Failure to do so may result in electric shock, re, an explosion, problems with the product,
or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord into a wall socket that meets local electrical specications. Use the
socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power
cord may result in electric shock or re.
• Ensure that the power voltage, frequency, and current are the same as those of the
product specications. Failure to do so may result in electric shock or re. Plug the power
plug into the wall socket rmly.
Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or re.
Safety information
Plug the power plug into the wall socket so that the cord is running towards the oor.
• If you plug the power plug into the socket in the opposite direction, the electric wires
within the cable may be damaged and this may result in electric shock or re.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a bag over its head, it may suffocate.
When the appliance, power plug or power cord is damaged, contact your nearest service
centre.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, re, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly and make sure
that it is in accordance with local and national regulations.
Do not install this appliance near a heater or any inammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to
direct sunlight or water (rain drops).
English 7
WW95N64FRPW_DC68-03963R_EN.indd 7 2018/11/9 15:11:57
Safety information
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or re.
Do not use an electric transformer.
Safety information
• This may result in electric shock or re.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or re.
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord,
insert the power cord between objects, or push the power cord into the space behind the
appliance.
• This may result in electric shock or re.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failure to do so may result in electric shock or re.
This appliance should be positioned so that the power plug, the water supply taps, and the
drain pipes are accessible.
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or re due to electric leakage.
Install your appliance on a solid, level oor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with
the product.
8 English
WW95N64FRPW_DC68-03963R_EN.indd 8 2018/11/9 15:11:57
Critical usage warnings
WARNING
If the appliance is ooded, turn off the water & power supplies immediately and contact your
nearest service centre.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug
immediately and contact your nearest service centre.
• Failure to do so may result in electric shock or re.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without
touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or re.
Do not let children play in or on the washing machine. In addition, when disposing of the
appliance, remove the washing machine door lever.
• If trapped inside the product, children may suffocate to death.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the
washing machine before using it.
Safety information
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or
other inammable or explosive substances.
• This may result in electric shock, re, or an explosion.
Do not open the washing machine door by force while it is operating (high-temperature
washing/drying/spinning).
• Water owing out of the washing machine may result in burns or cause the oor to be
slippery. This may result in injury.
• Opening the door by force may result in damage to the product or injury.
Do not insert your hand under the washing machine while an operation is in progress.
• This may result in injury.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not turn the appliance off by unplugging the power plug while an operation is in progress.
• Plugging the power plug into the wall socket again may cause a spark and result in
electric shock or re.
English 9
WW95N64FRPW_DC68-03963R_EN.indd 9 2018/11/9 15:11:57
Safety information
Do not let children or the inrm use this washing machine without proper supervision. Do
not let children climb in or onto the appliance.
• This may result in electric shock, burns or injury.
Do not insert your hand or a metal object under the washing machine while it is operating.
• This may result in injury.
Safety information
Do not unplug the appliance by pulling the power cord. Always grip the plug rmly and pull
it straight out of the outlet.
• Damage to the power cord may cause a short-circuit, re and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service
• Failure to do so may result in electric shock, re, problems with the product, or injury.
If the water supply hose comes loose from the water tap and oods the appliance, unplug the
power plug.
• Failure to do so may result in electric shock or re.
Unplug the power plug when the appliance is not being used for long periods of time or
during a thunder or lightning storm.
• Failure to do so may result in electric shock or re.
If any foreign substance enters into the appliance, unplug the power plug and contact you
nearest Samsung Customer Service.
• This may result in electric shock or re.
Do not let children (or pets) play in or on your washing machine. The washing machine door
does not open easily from the inside and children may be seriously injured if trapped inside.
centre.
Usage cautions
CAUTION
When the washing machine is contaminated by a foreign substance such as detergent, dirt,
food waste, etc., unplug the power plug and clean the washing machine using a damp, soft
cloth.
• Failure to do so may result in discolouration, deformation, damage, or rust.
The front glass may be broken by a strong impact. Take care when using the washing
machine.
• If the glass is broken, it may result in injury.
10 English
WW95N64FRPW_DC68-03963R_EN.indd 10 2018/11/9 15:11:57
After a water supply failure or when reconnecting the water supply hose, open the water tap
slowly.
Open the water tap slowly after a long period of non-use.
• The air pressure in the water supply hose or the water pipe may damage a product part
or result in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washing machine is used when it is ooded because of a draining problem, it may
result in electric shock or re.
Insert the laundry into the washing machine completely so that the laundry does not get
caught in the door.
• If laundry gets caught in the door, it may result in damage to the laundry or the washing
machine, or result in a water leak.
Turn the water supply off when the washing machine is not being used.
Ensure that the screws on the water supply hose connector are properly tightened.
• Failure to do so may result in property damage or injury.
Ensure that the rubber seal and front door glass are not contaminated by a foreign substance
(e.g. waste, thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may
cause a water leak.
Safety information
Open the water tap and check if the water supply hose connector is rmly tightened and that
there is no water leak before using the product.
• If the screws on the water supply hose connector are loose, it may result in a water leak.
The product you have purchased is designed for domestic use only.
Using the product for business purposes qualies as a product misuse. In this case, the
product will not be covered by the standard warranty provided by Samsung and no
responsibility can be attributed to Samsung for malfunctions or damages resulting from such
misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, re, problems with the product, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, re or problems
with the product.
Do not place objects that generate electromagnetic elds near the washing machine.
• This may result in injury due to a malfunction.
English 11
WW95N64FRPW_DC68-03963R_EN.indd 11 2018/11/9 15:11:57
Safety information
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.
• This may result in burns or injury.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a
special cycle for washing these items.
(*): Woollen bedding, rain covers, shing vests, ski pants, sleeping bags, diaper covers, sweat
Safety information
suits, and bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washing machine mark is on the care label.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may come
Do not operate the washing machine when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
This may result in injury or damage to the washing machine, walls, oor, or clothing due
to abnormal vibrations.
off and stick to inside the drum, and this may result in malfunction such as a drainage
error.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
• The liquid detergent guide (applicable models only) is not used for powder detergent.
Remove the guide when using powder detergent.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the
washing machine.
• This may result in damage to the washing machine, or injury and death in the case of
pets due to the abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, ngernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams or lotions usually found in skincare shops
or massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long
periods of time.
• This may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to
the surface and use a sponge to clean it. Never use a metal brush.
12 English
WW95N64FRPW_DC68-03963R_EN.indd 12 2018/11/9 15:11:57
Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry
contaminated by dry cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the oxidation
of the oil.
Do not use water from water cooling/heating devices.
• This may result in problems with the washing machine.
Do not use natural hand-washing soap for the washing machine.
• If it hardens and accumulates inside the washing machine, it may result in problems with
the product, discolouration, rust, or bad odours.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
Do not use hardened detergent.
• If it accumulates inside the washing machine, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive
damage to the appliance.
Do not wash clothing with large buckles, buttons or other heavy metal objects.
Safety information
Sort the laundry by colour on the basis of its colorfastness and select the recommended
cycle, water temperature and additional functions.
• This may result in discolouration or fabric damage.
Take care that children’s ngers are not caught in the door when you close it.
• Failure to do so may result in injury.
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use the a strong acidic cleaning agent.
Do not use benzene, thinner or alcohol to clean the appliance.
• This may result in discolouration, deformation, damage, electric shock or re.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or re.
English 13
WW95N64FRPW_DC68-03963R_EN.indd 13 2018/11/9 15:11:57
Installation
12
06
08
07
01
02
03
04
05
10
09
11
Installation
Follow these instructions carefully to ensure proper installation of the washing machine and
to prevent accidents when doing laundry.
What’s included
Make sure all the parts are included in the product package. If you have a problem with
the washing machine or the parts, contact a local Samsung customer centre or the retailer.
01 Release lever 02 Detergent drawer 03 Control panel
04 Door 05 Drum 06 Pump lter
07 Emergency drain tube 08 Filter cover 09 Worktop
10 Power plug 11 Drain hose 12 Levelling feet
WW95N64FRPW_DC68-03963R_EN.indd 14 2018/11/9 15:12:04
* The design of the drawer and/or the lever differs with the model.
14 English
Spanner Bolt caps Hose guide
Cold water hose Cap Fixer Liquid detergent guide
NOTE
• Bolt caps : The provided number (3 to 6) of bolt caps depends on the model.
• Liquid detergent guide: Applicable models only.
Installation
English 15
WW95N64FRPW_DC68-03963R_EN.indd 15 2018/11/9 15:12:05
Installation
Installation requirements
Installation
Electrical supply and grounding
• AC 220-240 V / 50 Hz fuse or circuit
breaker is required
• Use an individual branch circuit specic
to the washing machine
To ensure proper grounding, the washing
machine comes with a power cord featuring
a three-prong grounding plug for use in a
properly installed and grounded outlet.
Check with a qualied electrician or
serviceperson if you are not sure about the
grounding.
Do not modify the provided plug. If it does
not t the outlet, call a qualied electrician
to install a proper outlet.
WARNING
• Do NOT use an extension cord.
• Use only the power cord that comes
with the washing machine.
• Do NOT connect the ground wire to
plastic plumbing, gas lines, or hot water
pipes.
• Improperly connected grounding
conductors may cause electric shock.
Water supply
A proper water pressure for this washing
machine is between 50 kPa and 800 kPa.
Water pressure less than 50 kPa may cause
the water valve not to close completely. Or,
it may take longer to ll the drum, causing
the washing machine to turn off. Water taps
must be within 120 cm from the rear of the
washing machine so that the provided inlet
hoses reach the washing machine.
To reduce the risk of leaks:
• Make sure water taps are easily
accessible.
• Turn off the taps when the washing
machine is not in use.
• Check for any leaks at the water inlet
hose ttings on a regular basis.
CAUTION
Before using the washing machine for the
rst time, check all connections at the water
valve and taps for any leaks.
Drain
Samsung recommends a standpipe in
height of 60-90 cm. The drain hose must
be connected through the hose clip to the
standpipe, and the standpipe must fully
cover the drain hose.
16 English
WW95N64FRPW_DC68-03963R_EN.indd 16 2018/11/9 15:12:05
Flooring
For best performance, the washing
machine must be installed on a solid oor.
Wood oors may need to be reinforced
to minimize vibration and/or unbalanced
loads. Carpeting and soft tile surfaces are
not a good resistance to vibrations and may
cause the washing machine to move slightly
during the spin cycle.
CAUTION
Do NOT install the washing machine on a
platform or a poorly supported structure.
Water temperature
Do not install the washing machine in areas
where water may freeze as the washing
machine always retains some water in its
water valves, pumps, and/or hoses. Frozen
water left in the connection parts may
cause damage to belts, the pump, and other
components of the washing machine.
Alcove or closet installation
Minimum clearance for stable operation:
Sides 25 mm
Top 25 mm
Rear 50 mm
Installation
Front 550 mm
If both the washing machine and a dryer
are installed in the same location, the front
of the alcove or closet must have at least
a 550 mm unobstructed air opening. Your
washing machine alone does not require a
specic air opening.
English 17
WW95N64FRPW_DC68-03963R_EN.indd 17 2018/11/9 15:12:05
Installation
Installation
Step-by-step installation
STEP 1 Select a location
Location requirements:
• Solid, level surface without carpeting or ooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 ˚C)
• Away from a heat source
STEP 2 Remove the shipping bolts
Unpack the product package and remove all
shipping bolts.
1. Loosen all shipping bolts on the rear of
the machine using the supplied spanner.
2. Fill the holes with the supplied plastic
bolt caps.
Keep the shipping bolts for future use.
18 English
WW95N64FRPW_DC68-03963R_EN.indd 18 2018/11/9 15:12:06
A
3. Close all plastic bolt caps on the rear of
the washing machine.
CAUTION
Do not remove the screw (A) that xes the
hose clip.
WARNING
Packaging materials can be dangerous to children. Dispose all packaging material (plastic
bags, polystyrene, etc.) out of children’s reach.
Installation
English 19
WW95N64FRPW_DC68-03963R_EN.indd 19 2018/11/9 15:12:07
Installation
Installation
STEP 3 Adjust the levelling feet
1. Gently slide the washing machine into
position. Excessive force may damage
the levelling feet.
2. Level the washing machine by manually
adjusting the levelling feet.
3. When levelling is complete, tighten the
nuts using the spanner.
STEP 4 Connect the water hose
The provided hose adaptor may differ with the model. This step guides you through
connecting the connector-type adaptor. If you are provided with the screw-type adaptor, go
to 7.
Connect the water hose to the water tap.
1. Remove the adaptor (A) from the water
A
B
hose (B).
2. Use a Philips screwdriver to loosen four
screws on the adaptor.
20 English
WW95N64FRPW_DC68-03963R_EN.indd 20 2018/11/9 15:12:08
Loading...