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Washing Machine
User manual
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Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols 4
Important safety precautions 5
Contents
Installation 14
What’s included 14
Installation requirements 16
Step-by-step installation 18
ENVIRONMENT 25
Before you start 26
Initial settings 26
Laundry guidelines 26
Detergent drawer guidelines 29
Operations 32
Control panel 32
Simple steps to start 34
Cycle overview 35
Special features 38
Settings 40
SmartThings 41
Maintenance 45
DRUM CLEAN 45
Smart Check
Emergency drain 47
Cleaning 48
46
Maintenance 52
Recovery from freezing 52
Care against an extended time of disuse 52
Troubleshooting 53
Checkpoints 53
Information codes 57
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Specications 60
Fabric care chart 60
Protecting the environment 61
Specication sheet 62
Contents
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Safety information
Congratulations on your new Samsung washing machine. This manual contains important
information on the installation, use and care of your appliance. Please take some time to read
this manual to take full advantage of your washing machines many features and benets.
What you need to know about the safety instructions
Safety information
Please read this manual thoroughly to ensure that you know how to safely and efciently
operate the extensive features and functions of your new appliance. Please store the manual
in a safe location close to the appliance for future reference. Use this appliance only for its
intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible
conditions and situations that may occur. It is your responsibility to use common sense,
caution and care when installing, maintaining and operating your washing machine.
Because the following operating instructions cover various models, the characteristics of your
washing machine may differ slightly from those described in this manual and not all warning
signs may be applicable. If you have any questions or concerns, contact your nearest service
centre or nd help and information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
Hazards or unsafe practices that may result in severe personal injury, death and/or property
damage.
Hazards or unsafe practices that may result in personal injury and/or property damage.
WARNING
CAUTION
NOTE
Indicates that a risk of personal injury or material damage exists.
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These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist. To
safely operate this appliance, familiarise yourself with its operation and exercise care when
using it.
Important safety precautions
WARNING
To reduce the risk of re, electric shock, or injury to persons when
using your appliance, follow basic precautions, including the
following:
1. This appliance is not to be used by persons (including children)
with reduced physical, sensory or mental capabilities, or lack
Safety information
of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.
2. For use in Europe: This appliance can be used by children aged
from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand
the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.
3. Children should be supervised to ensure that they do not play
with the appliance.
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Safety information
4. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualied persons in
order to avoid a hazard.
5. Use the new hose-sets supplied with the appliance and do not
Safety information
6. For appliances with ventilation openings in the base, the carpet
7. For use in Europe: Children of less than 3 years should be kept
8. CAUTION :
9. This appliance is intended to be used in household only and it is
reuse the old hose-sets.
must not obstruct any openings.
away unless continuously supervised.
In order to avoid a hazard due to inadvertent
resetting of the thermal cut-out, this appliance must not be
supplied through an external switching device, such as a timer,
or connected to a circuit that is regularly switched on and off
by the utility.
not intended to be used such as:
- staff kitchen areas in shops, ofces and other working
environments;
- farm houses;
- by clients in hotels, motels and other residential type
environments;
- bed and breakfast type environments;
- areas for communal use in blocks of ats or in launderettes.
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Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualied technician or service
company.
• Failure to do so may result in electric shock, re, an explosion, problems with the product,
or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord into a wall socket that meets local electrical specications. Use the
socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power
cord may result in electric shock or re.
• Ensure that the power voltage, frequency, and current are the same as those of the
product specications. Failure to do so may result in electric shock or re. Plug the power
plug into the wall socket rmly.
Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or re.
Safety information
Plug the power plug into the wall socket so that the cord is running towards the oor.
• If you plug the power plug into the socket in the opposite direction, the electric wires
within the cable may be damaged and this may result in electric shock or re.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a bag over its head, it may suffocate.
When the appliance, power plug or power cord is damaged, contact your nearest service
centre.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, re, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly and make sure
that it is in accordance with local and national regulations.
Do not install this appliance near a heater or any inammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to
direct sunlight or water (rain drops).
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Safety information
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or re.
Do not use an electric transformer.
Safety information
• This may result in electric shock or re.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or re.
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord,
insert the power cord between objects, or push the power cord into the space behind the
appliance.
• This may result in electric shock or re.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failure to do so may result in electric shock or re.
This appliance should be positioned so that the power plug, the water supply taps, and the
drain pipes are accessible.
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or re due to electric leakage.
Install your appliance on a solid, level oor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with
the product.
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Critical usage warnings
WARNING
If the appliance is ooded, turn off the water & power supplies immediately and contact your
nearest service centre.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug
immediately and contact your nearest service centre.
• Failure to do so may result in electric shock or re.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without
touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or re.
Do not let children play in or on the washing machine. In addition, when disposing of the
appliance, remove the washing machine door lever.
• If trapped inside the product, children may suffocate to death.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the
washing machine before using it.
Safety information
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or
other inammable or explosive substances.
• This may result in electric shock, re, or an explosion.
Do not open the washing machine door by force while it is operating (high-temperature
washing/drying/spinning).
• Water owing out of the washing machine may result in burns or cause the oor to be
slippery. This may result in injury.
• Opening the door by force may result in damage to the product or injury.
Do not insert your hand under the washing machine while an operation is in progress.
• This may result in injury.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not turn the appliance off by unplugging the power plug while an operation is in progress.
• Plugging the power plug into the wall socket again may cause a spark and result in
electric shock or re.
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Safety information
Do not let children or the inrm use this washing machine without proper supervision. Do
not let children climb in or onto the appliance.
• This may result in electric shock, burns or injury.
Do not insert your hand or a metal object under the washing machine while it is operating.
• This may result in injury.
Safety information
Do not unplug the appliance by pulling the power cord. Always grip the plug rmly and pull
it straight out of the outlet.
• Damage to the power cord may cause a short-circuit, re and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service
• Failure to do so may result in electric shock, re, problems with the product, or injury.
If the water supply hose comes loose from the water tap and oods the appliance, unplug the
power plug.
• Failure to do so may result in electric shock or re.
Unplug the power plug when the appliance is not being used for long periods of time or
during a thunder or lightning storm.
• Failure to do so may result in electric shock or re.
If any foreign substance enters into the appliance, unplug the power plug and contact you
nearest Samsung Customer Service.
• This may result in electric shock or re.
Do not let children (or pets) play in or on your washing machine. The washing machine door
does not open easily from the inside and children may be seriously injured if trapped inside.
centre.
Usage cautions
CAUTION
When the washing machine is contaminated by a foreign substance such as detergent, dirt,
food waste, etc., unplug the power plug and clean the washing machine using a damp, soft
cloth.
• Failure to do so may result in discolouration, deformation, damage, or rust.
The front glass may be broken by a strong impact. Take care when using the washing
machine.
• If the glass is broken, it may result in injury.
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After a water supply failure or when reconnecting the water supply hose, open the water tap
slowly.
Open the water tap slowly after a long period of non-use.
• The air pressure in the water supply hose or the water pipe may damage a product part
or result in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washing machine is used when it is ooded because of a draining problem, it may
result in electric shock or re.
Insert the laundry into the washing machine completely so that the laundry does not get
caught in the door.
• If laundry gets caught in the door, it may result in damage to the laundry or the washing
machine, or result in a water leak.
Turn the water supply off when the washing machine is not being used.
Ensure that the screws on the water supply hose connector are properly tightened.
• Failure to do so may result in property damage or injury.
Ensure that the rubber seal and front door glass are not contaminated by a foreign substance
(e.g. waste, thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may
cause a water leak.
Safety information
Open the water tap and check if the water supply hose connector is rmly tightened and that
there is no water leak before using the product.
• If the screws on the water supply hose connector are loose, it may result in a water leak.
The product you have purchased is designed for domestic use only.
Using the product for business purposes qualies as a product misuse. In this case, the
product will not be covered by the standard warranty provided by Samsung and no
responsibility can be attributed to Samsung for malfunctions or damages resulting from such
misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, re, problems with the product, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, re or problems
with the product.
Do not place objects that generate electromagnetic elds near the washing machine.
• This may result in injury due to a malfunction.
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Safety information
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.
• This may result in burns or injury.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a
special cycle for washing these items.
(*): Woollen bedding, rain covers, shing vests, ski pants, sleeping bags, diaper covers, sweat
Safety information
suits, and bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washing machine mark is on the care label.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may come
Do not operate the washing machine when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
This may result in injury or damage to the washing machine, walls, oor, or clothing due
to abnormal vibrations.
off and stick to inside the drum, and this may result in malfunction such as a drainage
error.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
• The liquid detergent guide (applicable models only) is not used for powder detergent.
Remove the guide when using powder detergent.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the
washing machine.
• This may result in damage to the washing machine, or injury and death in the case of
pets due to the abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, ngernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams or lotions usually found in skincare shops
or massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long
periods of time.
• This may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to
the surface and use a sponge to clean it. Never use a metal brush.
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Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry
contaminated by dry cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the oxidation
of the oil.
Do not use water from water cooling/heating devices.
• This may result in problems with the washing machine.
Do not use natural hand-washing soap for the washing machine.
• If it hardens and accumulates inside the washing machine, it may result in problems with
the product, discolouration, rust, or bad odours.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
Do not use hardened detergent.
• If it accumulates inside the washing machine, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive
damage to the appliance.
Do not wash clothing with large buckles, buttons or other heavy metal objects.
Safety information
Sort the laundry by colour on the basis of its colorfastness and select the recommended
cycle, water temperature and additional functions.
• This may result in discolouration or fabric damage.
Take care that children’s ngers are not caught in the door when you close it.
• Failure to do so may result in injury.
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use the a strong acidic cleaning agent.
Do not use benzene, thinner or alcohol to clean the appliance.
• This may result in discolouration, deformation, damage, electric shock or re.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or re.
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Installation
12
06
08
07
01
02
03
04
05
10
09
11
Installation
Follow these instructions carefully to ensure proper installation of the washing machine and
to prevent accidents when doing laundry.
What’s included
Make sure all the parts are included in the product package. If you have a problem with
the washing machine or the parts, contact a local Samsung customer centre or the retailer.
01 Release lever 02 Detergent drawer 03 Control panel
04 Door 05 Drum 06 Pump lter
07 Emergency drain tube 08 Filter cover 09 Worktop
10 Power plug 11 Drain hose 12 Levelling feet
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* The design of the drawer and/or the lever differs with the model.
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Spanner Bolt caps Hose guide
Cold water hose Cap Fixer Liquid detergent guide
NOTE
• Bolt caps : The provided number (3 to 6) of bolt caps depends on the model.
• Liquid detergent guide: Applicable models only.
Installation
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Installation
Installation requirements
Installation
Electrical supply and grounding
• AC 220-240 V / 50 Hz fuse or circuit
breaker is required
• Use an individual branch circuit specic
to the washing machine
To ensure proper grounding, the washing
machine comes with a power cord featuring
a three-prong grounding plug for use in a
properly installed and grounded outlet.
Check with a qualied electrician or
serviceperson if you are not sure about the
grounding.
Do not modify the provided plug. If it does
not t the outlet, call a qualied electrician
to install a proper outlet.
WARNING
• Do NOT use an extension cord.
• Use only the power cord that comes
with the washing machine.
• Do NOT connect the ground wire to
plastic plumbing, gas lines, or hot water
pipes.
• Improperly connected grounding
conductors may cause electric shock.
Water supply
A proper water pressure for this washing
machine is between 50 kPa and 800 kPa.
Water pressure less than 50 kPa may cause
the water valve not to close completely. Or,
it may take longer to ll the drum, causing
the washing machine to turn off. Water taps
must be within 120 cm from the rear of the
washing machine so that the provided inlet
hoses reach the washing machine.
To reduce the risk of leaks:
• Make sure water taps are easily
accessible.
• Turn off the taps when the washing
machine is not in use.
• Check for any leaks at the water inlet
hose ttings on a regular basis.
CAUTION
Before using the washing machine for the
rst time, check all connections at the water
valve and taps for any leaks.
Drain
Samsung recommends a standpipe in
height of 60-90 cm. The drain hose must
be connected through the hose clip to the
standpipe, and the standpipe must fully
cover the drain hose.
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Flooring
For best performance, the washing
machine must be installed on a solid oor.
Wood oors may need to be reinforced
to minimize vibration and/or unbalanced
loads. Carpeting and soft tile surfaces are
not a good resistance to vibrations and may
cause the washing machine to move slightly
during the spin cycle.
CAUTION
Do NOT install the washing machine on a
platform or a poorly supported structure.
Water temperature
Do not install the washing machine in areas
where water may freeze as the washing
machine always retains some water in its
water valves, pumps, and/or hoses. Frozen
water left in the connection parts may
cause damage to belts, the pump, and other
components of the washing machine.
Alcove or closet installation
Minimum clearance for stable operation:
Sides 25 mm
Top 25 mm
Rear 50 mm
Installation
Front 550 mm
If both the washing machine and a dryer
are installed in the same location, the front
of the alcove or closet must have at least
a 550 mm unobstructed air opening. Your
washing machine alone does not require a
specic air opening.
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Installation
Installation
Step-by-step installation
STEP 1 Select a location
Location requirements:
• Solid, level surface without carpeting or ooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 ˚C)
• Away from a heat source
STEP 2 Remove the shipping bolts
Unpack the product package and remove all
shipping bolts.
1. Loosen all shipping bolts on the rear of
the machine using the supplied spanner.
2. Fill the holes with the supplied plastic
bolt caps.
Keep the shipping bolts for future use.
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A
3. Close all plastic bolt caps on the rear of
the washing machine.
CAUTION
Do not remove the screw (A) that xes the
hose clip.
WARNING
Packaging materials can be dangerous to children. Dispose all packaging material (plastic
bags, polystyrene, etc.) out of children’s reach.
Installation
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Installation
Installation
STEP 3 Adjust the levelling feet
1. Gently slide the washing machine into
position. Excessive force may damage
the levelling feet.
2. Level the washing machine by manually
adjusting the levelling feet.
3. When levelling is complete, tighten the
nuts using the spanner.
STEP 4 Connect the water hose
The provided hose adaptor may differ with the model. This step guides you through
connecting the connector-type adaptor. If you are provided with the screw-type adaptor, go
to 7.
Connect the water hose to the water tap.
1. Remove the adaptor (A) from the water
A
B
hose (B).
2. Use a Philips screwdriver to loosen four
screws on the adaptor.
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3. Holde the adaptor and turn part (C) in
C
the arrow direction to loosen it by 5 mm
(*).
C
Installation
4. Insert the adaptor into the water tap,
and tighten the screws while lifting up
the adaptor.
5. Turn part (C) in the arrow direction to
tighten it.
6. While holding down part (E), connect the
water hose to the adaptor. Then, release
part (E). The hose ts into the adaptor
with a clicking sound.
E
7. If you are using a screw type of water
tap, use the provided screw-type
adaptor to connect to the water tap as
shown.
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Installation
8. Connect the other end of the water
hose to the inlet valve on the back of
the washing machine. Turn the hose
clockwise to tighten.
Installation
9. Open the water tap and check if there
are any leaks around the connection
areas. If there are water leaks, repeat the
steps above.
WARNING
If there is a water leak, stop operating the washing machine and disconnect from the
electrical supply. Then, contact a local Samsung service centre. Otherwise, this may cause
electric shock.
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a
longer, high-pressure hose.
NOTE
• After connecting the water hose to the adaptor, check if it is connected properly by
pulling the water hose downwards.
• Use a popular type of water taps. If the tap is square-shaped or too big, remove the
spacer ring before inserting the tap into the adaptor.
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Aqua hose (applicable models only)
A
The aqua hose alerts users of a risk of water
leaks. It senses the water ow and turns red
on the centre indicator (A) in case of a leak.
Installation
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Installation
A
Installation
STEP 5 Position the drain hose
The drain hose can be positioned in three ways:
Over the edge of a wash basin
The drain hose must be placed at a height
of between 60 cm and 90 cm (*) from the
oor. To keep the spout of the drain hose
bent, use the supplied plastic hose guide (A).
Secure the guide to the wall using a hook to
ensure stable drainage.
ln a drain pipe
The drain pipe should be between 60 cm
and 90 cm high (*). It is advisable to use
a 65 cm high vertical pipe. Make sure the
drain hose is connected to the stand pipe at
a slant.
Drain standpipe requirements:
• Minimum diameter of 5 cm
• Minimum carry-away capacity of
60 litres per minute
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STEP 6 Power on
In a sink drain pipe branch
The drain pipe branch mush be above the
sink siphone so that the end of the hose is
at least 24 in. (60 cm) above the ground.
(*) : 24 in. (60 cm)
Installation
Plug the power cord into a wall socket featuring an AC 220-240 V / 50 Hz approved electrical
outlet protected by a fuse or circuit breaker. Then, press Power to turn on the washing
machine.
ENVIRONMENT
Please dispose of the packaging materials for this product in an “environmentally friendly”
manner. For further detail, please contact your local area authority.
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Before you start
Initial settings
Run Calibration (recommended)
Calibration ensures accurate weight detection by the washing machine. Make sure the drum
is empty before running Calibration.
1. Power off, and then power on the washing machine.
2. Hold down Temp. and Delay End
seconds to enter Calibration mode. The “Cb” message appears.
- The buttons may differ with the models. Check your model.
3. Press and hold Start/Pause (Hold to Start) to run the Calibration cycle. The drum will
rotate clockwise and counter-clockwise for about 3 minutes.
4. When the cycle is complete, “0” appears on the display and the washing machine will turn
off automatically. The washing machine is now ready for use.
(or Temp. and Delay End+)
simultaneously for 3
Before you start
Laundry guidelines
STEP 1 Sort
Sort the laundry according to these criteria:
• Care Label: Sort the laundry into cottons, mixed bres, synthetics, silks, wools, and rayon.
• Colour: Separate whites from colours.
• Size: Mixing different-sized items together in the drum improves the washing
performance.
• Sensitivity: Wash delicate items separately for pure, new woollen items, curtains, and silk
items. Check the labels on the items.
NOTE
Make sure to check the care label on the clothing, and sort them accordingly before starting
the wash.
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STEP 2 Empty pockets
Empty all the pockets of your laundry items
• Metal objects such as coins, pins, and buckles on clothing may damage other laundry
items as well as the drum.
Turn clothing with buttons and embroideries inside out
• If pants or jacket zippers are open while washing, the drum may be damaged. Zippers
should be closed and xed with a string.
• Clothing with long strings may become entangled with other clothes. Make sure to tie the
strings before starting the wash.
STEP 3 Use a laundry net
• Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres
may break through and tear other laundry items.
• Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become
caught around the door. Place them inside a ne laundry net.
• Do not wash the laundry net by itself without other laundry. This may cause abnormal
vibrations that could move the washing machine and result in injury.
Before you start
STEP 4 Prewash (if necessary)
Select the Prewash option for the selected course if the laundry is heavily soiled. Do not use
the Prewash option when detergent is manually added into the drum or if applying liquid
detergent.
STEP 5 Determine the load capacity
Do not overload the washing machine. Overloading may cause the washing machine to not
wash properly. For the load capacity for the type of clothing, see page 35.
NOTE
When washing bedding or bedding covers, the wash time may be lengthened or the spin
efciency may be reduced. For bedding or bedding covers, the recommended maximum spin
cycle speed is 800 rpm, and the load capacity is 2.0 kg or less.
CAUTION
• Unbalanced laundry may reduce the spinning performance.
• Make sure the laundry is fully inserted in the drum and not caught in the door.
• Do not slam the door. Close the door gently. Otherwise, the door may not be closed
properly.
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Before you start
STEP 6 Apply a proper detergent type
The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool),
colour, wash temperature, and degree of soiling. Always use “low suds” laundry detergent,
which is designed for automatic washing machines.
NOTE
• Follow the detergent manufacturer’s recommendations based on the weight of the
laundry, the degree of soiling, and the hardness of the water in your local area. If you are
not sure about the water hardness, contact a local water authority.
• Do not use detergent that tends to be hardened or solidied. This detergent may remain
after the rinse cycle, blocking the drain outlet. Powdered detergent should be thoroughly
dissolved in a small amount of warm water before adding to the machine
• If too many bubbles occur during a cycle, a message of ‘Sud’ will be displayed.
CAUTION
When washing wool using the wool course, use only a neutral liquid detergent. If used with
the Wool course, powder detergent may remain on the laundry and discolour the laundry.
Before you start
Laundry capsules
To get the best results from using laundry capsules, please follow these instructions.
1. Put the capsule in the bottom of the
empty drum towards the rear.
2. Put the laundry in the drum on top of
the capsule.
CAUTION
For cycles using cold water or cycles that complete in less than one hour, the capsule may
not dissolve completely.
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Detergent drawer guidelines
A
The washing machine provides a three-compartment dispenser: the left compartment for the
main wash, the middle compartment for fabric softeners, and the right compartment for the
preliminary wash.
1. Prewash compartment: Apply
prewash detergent.
Main-wash compartment: Apply
2.
main-wash detergent, water softener,
soaking detergent, bleach, and/or stain
removers.
Softener compartment: Apply
3.
additives such as fabric softener. Do not
exceed the max line (A).
CAUTION
• Do not open the detergent drawer while the washing machine is operating.
• Do not use the following types of detergent:
- Tablet or capsule types
- Ball or net types
• To prevent the compartment clogging, concentrated or highly-enriched agents (fabric
softener or detergent) must be diluted with water before being applied.
• Before moving the washing machine, make sure to empty the detergent drawer that
might contain detergent and/or fabric softener. The content in the drawer may spill out
on the oor.
Before you start
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Before you start
To apply washing agents to the manual dispenser
1. Slide open the detergent drawer.
2. Apply laundry detergent to the
wash compartment as instructed or
recommended by the manufacturer. To
use liquid detergent, see page <30>.
3. Apply fabric softener to the softener
Before you start
compartment. Do not exceed the max
line.
main-
4. If you want to prewash, apply
prewash detergent to the
compartment as instructed or
recommended by the manufacturer.
5. Close the detergent drawer.
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prewash
Page 31
CAUTION
A
• Do not apply powder detergent to the
liquid detergent container.
• Concentrated fabric softener must be
diluted with water before applied.
• Do not apply main-wash detergent to
the
To use liquid detergent manually (applicable models only)
First insert the provided liquid
detergent container in the
compartment. Then, apply liquid detergent
to the container below the marked max
line (A).
NOTE
• Insert the liquid detergent guide only
after you remove the detergent drawer
from the washing machine by pressing
release lever (A).
• After a wash, some liquid detergent
may remain in the detergent drawer.
softener compartment.
Before you start
main-wash
CAUTION
• Do not exceed the max line that is
marked inside the container.
• Remove the liquid container if using
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powder detergent.
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Page 32
Operations
01
02
030704 05 06
12
11
0908
10
Control panel
01 Cycle Selector Turn the dial to select a cycle.
The display shows current cycle information and estimated time
02 Display
03 Temp.
remaining, or an information code when a problem occurs.
For buttons and icons, refer to the corresponding page..
Press to change the water temperature for the current cycle.
Press and hold for 3 seconds to turn on/off the Drum Light.
The drum light turns off automatically after 2 minutes.
Operations
04 Rinse
05 Spin
06 Options
Press to change the rinse count for the current cycle. You can set the
rinse count to a max of 5, depending on the cycle.
Press to change the spinning speed for the current cycle. The
revolutions per minute (RPM) differs with the model.
• Rinse Hold(No indicator): The nal rinse process is suspended
so that the laundry remains in the water. To unload the laundry,
run a drain or spin process.
- To use the Rinse Hold option, press Spin repeatedly until all
rpm numeric indicators turn off. Not available for the DRAIN/
SPIN cycle.
• Spin Only: To run the Spin Only cycle, press Spin for 3 seconds.
When the cycle time and spinning speed appear, press Spin
repeatedly until a desired spinning speed is selected. Then,
press and hold Start/Pause (Hold to Start) to start the cycle. The
spinning time depends on the selected cycle.
Press to select an option from Intensive and Pre Wash. Press again to
deselect.
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07 Delay End
08 Bubble Soak
Delay End lets you set the end time of the current cycle. Based
on your settings, the start time of the cycle will be determined
by the machine’s internal logic. For example, this setting is useful
for programming your machine to nish a wash at the time you
normally return home from work.
• Press to choose a preset unit of hours.
Press to activate/deactivate the Bubble Soak function. This
function helps remove a wide variety of stubborn stains.
• Bubble Soak helps remove a variety of stubborn stains.
• With Bubble Soak selected, laundry is thoroughly soaked in
water bubbles for effective washing.
• Bubble Soak is available with and adds up to 30 minutes to
these cycles: COTTON, SYNTHETICS, BEDDING, HYGIENE STEAM
and SUPER SPEED.
09 Easy Iron
The spinning speed decreases to reduce wrinkles of the laundry.
• Set the spinning speed up to 800 rpm.
Press to activate/deactivate the Smart Control function. When the
10 Smart Control
Smart Control function is activated, you can control your washing
machine using your mobile device. For more information, see the
SmartThings section on page <41>.
11 Power Press to turn on/off the washing machine.
12 Start/Pause
(Hold to Start)
Press and hold to start an operation, or press to stop an operation
temporarily.
For more information on the options, see the Special features section.
Operations
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Operations
2
1
6
5
4
3
Simple steps to start
1. Press Power to turn on the washing machine.
2. Select a cycle in the cycle panel.
3. Change the cycle settings (Temp., Rinse, and Spin) as necessary.
4. To add an option, press Options. Use the button again to choose a preferred item.
5. The machine provides three easy to access buttons for Bubble Soak, Easy Iron and Smart
Control forfor easy access. To use an option item, press the corresponding button.
6. Press and hold Start/Pause (Hold to Start).
Operations
To change the cycle during operation
1. Press Start/Pause (Hold to Start) to stop operation.
2. Select a different cycle.
3. Press Start/Pause (Hold to Start) again to start the new cycle.
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Cycle overview
Standard cycles
Cycle Description
COTTON
COTTON
SYNTHETICS
• For cottons, bed linens, table linens, underwear,
towels, or shirts.
The washing time and the rinse count are
automatically adjusted according to the load.
• Optimal performance with lower energy for
cotton fabrics, bed linens, table linens, underwear,
towels, or shirts. For energy saving, the actual
washing temperature may be lower than
specied.
For WW95N64FRPW, Cotton 40°C, Intensive,
Rinse 2, 1400rpm spin is recommended for a
normally soiled cotton load. Energy and water
labelling test programme in accordance with AS/
NZS 2040.
• For blouses or shirts that are made of polyester
(diolen, trevira), polyamide (perlon, nylon), or the
like.
Max load
(kg)
Max
Max
Operations
5.0
• For sensitive fabrics as rayon, viscose and
DELICATES
synthetics blended bre.
2.0
• For best performance, use liquid detergent.
RINSE+SPIN
DRAIN/SPIN
• Featuring an additional rinse process after
applying fabric softener to the laundry.
• Featuring an additional spin process to effectively
remove moisture from laundry.
Max
Max
• Cleans the drum by removing dirt and bacteria
from the drum.
• Perform once every 40 washes with no detergent
DRUM CLEAN
or bleach applied.
-
• Make sure the drum is empty.
• Do not use any cleaning agents for cleaning the
drum.
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Operations
Operations
Cycle Description
15’ QUICK WASH
SUPER SPEED
INTENSIVE COLD
WOOL
For lightly soiled items in less than 2.0 kg that you
want to wash quickly.
• Use less than 20 g of detergent. Using more than
20 g of detergent may leave detergent residue.
• For liquid detergent, use a max of 20 ml of liquid
detergent.
• Fast completion within 59 minutes for everyday
items such as underwear and shirts.
• The cycle time will differ depending on the water
supply conditions, and the load and type of
laundry.
• Low temperature bubble cycle helps reduce
power consumption.
• Specic for machine-washable wool for loads less
than 2.0 kg.
• The wool cycle features gentle cradling and
soaking to protect the wool bres from
shrinkage/distortion.
• A neutral detergent is recommended.
Max load
(kg)
2.0
5.0
4.0
2.0
• For outdoor clothes, skiwear, and sportswear that
OUTDOOR CARE
are made of functional materials such as spandex,
stretch, and micro-bre
2.0
Steam cycles
Cycle Description Max load (kg)
• For bed spreads, bed sheets, bedding covers, etc.
BEDDING
HYGIENE STEAM
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• For best results, wash only 1 type of bedding
and make sure the load weighs less than 2.0 kg.
• For heavily soiled, colorfast items. This cycle
uses steam and a high water temperature to
effectively remove stains.
2.0
4.0
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Options
Option Description
• You can turn on or off the sound from the washing machine.
Sound On/Off
When this function is set to Off, the AddWash alarm, the
melody of cycle completion, and the power-off beep will not
sound. However, the other sounds stay active.
Pre Wash
Intensive
• This will add a preliminary washing cycle before the main
wash cycle.
• For badly soiled laundry. The operation time for each cycle is
longer than normal.
Delay End
You can set the washing machine to nish your wash automatically at a later time, choosing
a delay of between 1(60minutes) to 24 hours (in 1 hour increments). The hour displayed
indicates the time the wash will nish.
1. Select a cycle. Then change the cycle settings if necessary.
2. Press Delay End (or the +/- button) repeatedly until a desired end time is set.
3. Press and hold Start/Pause (Hold to Start). The Delay End indicator blinks and the washing
machine tumbles the drum to sense the weight of the load if load sensing is preset for the
selected cycle. When complete, it displays your set time with the timer running.
4. To cancel the Delay End, restart the washing machine by pressing Power.
Real-life case
If you are going out at 5pm want to make sure the 2 hour wash cycle is completed by this
time, select the Delay End option. Simply select the 3 hour setting and press Start/Pause
(Hold to Start) at 2:00 pm. The washing machine will then start operating at 3:00 pm and will
end at 5:00 pm. Please see below for the diagram which explains the timings of this example.
Operations
2:00 pm
Set the Delay End to 3 hours
3:00 pm
Start
5:00 pm
End
Load sensor
The load sensor icon lights up when you select a cycle that supports load sensing. Some
cycles may not support loading sensing. Once you start the cycle, the icon blinks or stays
solid during the load sensing process, and turns off when the process is complete.
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Operations
Operations
Special features
AddWash
When the AddWash indicator turns on, you can stop operation of the machine and put
additional laundry or softener into the drum. The Add Door opens by more than 130° for
easy access.
1. Press Start/Pause (Hold to Start) to stop
operation.
2. Press the upper area of the Add Door
until you hear a clicking sound to unlock.
Pull the handle of the Add Door to open.
3. Open the Add Door and insert additional
laundry or softener into the drum.
4. Push to lock the Add Door until you hear
a clicking sound.
5. Press Start/Pause (Hold to Start) to
resume operation.
CAUTION
Do not put excessive force on the Add Door.
It may break.
NOTE
The water inside the drum does not leak if the Add Door is closed properly. Water drops may
form around the window, but they do not leak from inside the drum.
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CAUTION
• Do not open the Add Door if suds have formed inside the drum that rise above the level
of the Add Door.
• Do not attempt to open the Add Door while the machine is operating without rst
pressing Start/Pause (Hold to Start). Please note that the Add Door can be opened
unintentionally (without pressing Start/Pause (Hold to Start)) when the wash is complete.
• Do not add an excessive load through the Add Door. Performance may be degraded.
• Do not use the lower area of the Add Door as a handle. Your ngers may be caught.
• Make sure that no laundry is caught in the Add Door.
• Keep your pets out of the washing machine, especially the Add Door.
• When using for the wash, the Add Door seems to leak water after opening and closing the
Add Door. This is normal, simply because steam emerging from the open Add Door has
cooled and formed water drops on the surface.
• When the Add Door closes, the door seals up and no water can leak. However, you
may encounter what appears to be water leak around the door - some residual water
remaining around the Add Door may form water drops. This is normal.
• Neither the main door or the Add Door can opened when the water temperature is over
50 ˚C. If the water level inside the drum is over a certain point, the main door cannot be
opened.
• If an information code of DDC appears on the display, see the “Information codes” section
for further actions.
• Keep the Add door and its surroundings clean at all times. Debris or detergent on or
around the seals of the Add door may cause a leak.
Operations
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Operations
Settings
Operations
Child Lock
To prevent accidents by children, Child Lock
locks all buttons except for Power.
To activate Child Lock
• On the manual dispenser models, press
and hold - and + (of the Delay End
option) simultaneously for 3 seconds.
Then, press and hold Start/Pause (Hold to
Start) to activate. The door locks and the
Child Lock indicator turns on.
To deactivate Child Lock temporarily
On the manual dispenser models, press
and hold - and + (of the Delay End option)
simultaneously for 3 seconds.
NOTE
• If you open the door 1 minute or more
after deactivating Child Lock, an alarm
sounds for up to 2 minutes.
• If you close the door within 2 minutes,
the door locks and Child Lock is
reactivated. If you do not close the door
or the door is not properly closed, the
alarm keeps sounding for 2 minutes.
• To add laundry after activating Child
Lock, rst deactivate Child Lock or restart
the washing machine.
To cancel the Child Lock
• On the manual dispenser models, press
and hold - and + (of the Delay End
option) simultaneously for 3 seconds to
deactivate, and then press and hold the
buttons again for 3 seconds to cancel
Child Lock. The door unlocks and the
Child Lock indicator turns off.
Sound On/Off
You can turn on or off the sound from the
washing machine. When this function is set
to Off, the AddWash alarm, the melody of
cycle completion, and the power-off beep
will not sound. However, the other sounds
stay active.
• To mute the sound, press and hold
Options for 3 seconds.
• To unmute the sound, press and hold
again for 3 seconds.
• Your setting will be kept even after
restarting the machine.
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SmartThings
Wi-Fi connection
On your smartphone, go to the Settings and turn on the wireless connection and select an AP
(Access Point).
NOTE
• This device is designed for household use only (Class B), and can be used in all
residential areas.
• This device may cause wireless interference, and neither the manufacturer or the
installer of this device can provide a safety measure of any kind.
• Recommended encryption methods are WPA/TKIP and WPA2/AES. Newly developed
Wi-Fi protocols or unapproved Wi-Fi protocols are not supported.
• The reception sensitivity of a wireless network may be affected by surrounding
wireless environments.
• If your Internet provider has registered the MAC address of your PC or the modem
module for permanent use, your Samsung washing machine fails to connect to the
Internet. If this is the case, contact your Internet provider.
• The Internet rewall may interrupt your Internet connection. If this happens, contact
your Internet provider.
• If Internet failure continues after following the measurement of your Internet provider,
contact a local Samsung retailer or service centre.
• For installing wired and wireless routers, refer to the user manual of the router you use.
• Samsung washing machine supports the Wi-Fi 2.4 GHz protocols.
• Samsung washing machine supports the IEEE802.11 b/g/n (2.4 GHz), Soft-AP protocols.
(IEEE802.11n is recommended)
• An unapproved wired/wireless router may fail to connect to Samsung washing machine.
Operations
Download
On an app market (Google Play Store, Apple App Store, Samsung Galaxy Apps), nd the
SmartThings app with a search term of “SmartThings”. Download and install the app on
your device.
NOTE
• The SmartThings app is available on third-party devices with Android OS 6.0
(Marshmallow) or higher, Samsung devices with Android OS 5.0 (Lollipop) or higher, and
iOS devices with iOS 10.0 or higher. (For iPhones, it must be iPhone 6 or higher). The
app is optimised for Samsung smartphones (Galaxy S and Note series).
• Some functions of the app may operate differently on third-party devices.
• The app is subject to change without notice for improved performance.
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Operations
Operations
Log in
You must rst log into SmartThings with your Samsung account. To create a new Samsung
account, follow the instructions on the app. You don’t need a separate app to create your
account.
NOTE
If you have a Samsung account, use the account to log in. A registered Samsung smartphone
user automatically logs in.
To register your device to SmartThings
1. Make sure your smartphone is connected to a wireless network. If not, go to the
Settings and turn on the wireless connection and select an AP (Access Point).
2. Select to run SmartThings on your smartphone.
3. When a message of “A new device is found.”, select Add.
4. If no message appears, select + and select your washing machine in a list of devices
available. If your washing machine is not listed, select Device Type > Specic Device
Model, and then add your washing machine manually.
5. Register your washing machine to the SmartThings app as follows.
a. Log into SmartThings with your Samsung account.
b. Turn a Wi-Fi connection on.
c. Add your washing machine to SmartThings. Make sure your washing machine is
connected to SmartThings.
d. When registration is complete, your washing machine appears on your smartphone.
Washing Machine app
Integrated control: You can monitor and control your washing machine both at home and
on the go.
• Select the Washing Machine icon on SmartThings. The Washing Machine page appears.
• Check the operation status or notications related to your washing machine, and
change options or settings if necessary.
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SmartThings
Category Checkpoint Description
You can check the current cycle and its
options, and the remaining cycle time.
The Smart Control status is shown for the
washing machine.
Use this to check if the washing machine
operates normally.
Use this to monitor the energy
consumption status.
Select a cycle and necessary options, and
then select Start/Pause/Cancel to start an
operation, to stop temporarily, or to cancel
the current operation.
Add frequently used cycles and options to
My Favorite for later use.
Noties you of the addition of a new load.
Noties you of any laundry left after a
cycle is complete.
You can select the fabric type, color, and
the soil level to get recommended options
and wash cycles that you can start right
away.
You can set the desired time for a wash
cycle to nish.
After you set the desired time, you will get
a recommended cycle that will end within
the time you set, and you can start or
reserve the recommended cycle.
Provides a regular report with an analysis
of the machine operation state in a userset frequency (every week/month).
You can use this regular report to
check your usage pattern, maintenance
requirements, and energy consumption **
for the set period of time.
Monitoring
Control
Notication
Q-Rator
Washing status
Smart Control
Self Check
Energy monitoring
Start/Pause/Cancel
My Favorite
Cycle completed Noties you the current cycle is complete.
AddWash alarm (applicable
models only)
Remaining laundry (applicable
models only)
Laundry Recipe*
Laundry Planner*
HomeCare Wizard *
* Requires ‘SmartThings’, available on Android and iOS.
Registration required.
** Indicative results only.
Operations
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Operations
Open Source Announcement
The software included in this product contains open source software. You may obtain the
complete corresponding source code for a period of three years after the last shipment of
this product by sending an email to mailto:oss.request@samsung.com.
It is also possible to obtain the complete corresponding source code in a physical medium
such as a CD-ROM; a minimal charge will be required.
The following URL http://opensource.samsung.com/opensource/SMART_AT_051/seq/0 leads to
the download page of the source code made available and open source license information as
related to this product. This offer is valid to anyone in receipt of this information.
Operations
44 English
NOTE
Hereby, Samsung Electronics, declares that the radio equipment type appliance is in
compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is
available at the following internet address: The ofcial Declaration of conformity may be
found at http://www.samsung.com, go to Support > Search Product Support and enter the
model name.
Wi-Fi max transmitter power : 20 dBm at 2.412 GHz – 2.472 GHz
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Maintenance
Keep the washing machine clean to prevent deteriorated performance and to preserve its life
cycle.
DRUM CLEAN
Perform this cycle regularly to clean the drum and to remove bacteria from it. This cycle also
removes accumulated dirt from the rubber door gasket.
1. Press Power to turn on the washing machine.
2. Turn the Cycle Selector to select DRUM CLEAN
3. Press and hold Start/Pause (Hold to Start).
NOTE
The water temperature for DRUM CLEAN is set to 70 °C, which cannot be changed.
CAUTION
Do not use any cleaning agents for cleaning the drum. Chemical residue in the drum
deteriorates the washing performance.
.
DRUM CLEAN
• The DRUM CLEAN
advisable to perform the DRUM CLEAN regularly.
• When you rst see this reminder, you can ignore the reminder for 6 consecutiv washes.
From the 7th wash, the reminder no longer appears. However, it appears again on the
second 40th wash.
reminder
reminder appears on the main screen once every 40 washes. It is
Maintenance
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Maintenance
Smart Check
To enable this function, you must rst download the Samsung Smart Washer app at the Play
Store or the Apple Store, and install it on a mobile device featuring a camera operation.
The Smart Check function has been optimized for Galaxy & iPhone series (applicable models
only).
1. When the washing machine detects an issue to check, an information code appears on the
display. To enter Smart Check mode, press and hold Rinse and Spin simultaneously for 3
seconds.
2. The washing machine starts the self-diagnosis procedure and display an information code
if a problem is detected.
3. Run the Samsung Smart Washer app on your mobile device, and tap Smart Check.
4. Put the mobile device close to the washing machine’s display so that the mobile device
and the washing machine face each other. Then, the information code will be recognized
automatically by the app.
5. When the information code is recognized correctly, the app provides detailed information
about the problem with applicable counteractions.
NOTE
• The function name, Smart Check, may differ depending on the language.
• If there is strong reected light on the washing machine display, the app may fail to
recognize the information code.
• If the app fails to recognize the Smart Check code consecutively, enter the information
code manually onto the app screen.
Maintenance
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Emergency drain
A
B
In case of a power failure, drain the water inside the drum before taking out the laundry.
1. Power off and unplug the washing
machine from the electrical outlet.
2. Gently press the top area of the lter
cover to open.
3. Put an empty, spacious container around
the cover, and stretch the emergency
drain tube to the container while holding
the tube cap (A).
Maintenance
4. Open the tube cap and let water in the
emergency drain tube (B) ow into the
container.
5. When done, close the tube cap, and
reinsert the tube. Then, close the lter
cover.
NOTE
Use a spacious container because the
water in the drum may be more than
expected.
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Maintenance
A
Cleaning
Surface of the washing machine
Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the
washing machine.
Add Door
1. Open the Add Door.
2. Use a wet cloth to clean the Add Door.
- Do not use cleaning agents.
Discolouration may occur.
- Use caution when cleaning the
rubber packing and the locking
mechanism (A).
- Dust off the door area regularly.
3. Wipe up and close the Add Door until
you hear a clicking sound.
CAUTION
• Do not apply force on the Add Door. It may break.
• Do not leave the Add Door open while the machine is operating.
• Do not put heavy objects on the Add Door at any time.
• To prevent physical injury, do not touch the Add Door while the drum is rotating.
• Do not open the Add Door while the machine is operating. This may cause physical injury.
• Do not manipulate the feature panel while the Add Door is open. This may cause physical
injury or system failure.
Maintenance
• Do not input objects other than laundry.
• Do not input bulky items to the drum through the Add Door.
• Do not pull out the rubber packing of the Add Door when cleaning. This may cause
damage.
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Mesh lter
Clean the mesh lter of the water hose once or twice a year.
1. Turn off the washing machine, and
unplug the power cord.
2. Close the water tap.
3. Loosen and disconnect the water hose
from the back of the washing machine.
Cover the hose with a cloth to prevent
water from gushing out.
4. Use pliers to pull out the mesh lter
from the inlet valve.
5. Submerge the mesh lter deeply in
water so that the threaded connector is
also submerged.
6. Dry the mesh lter completely in the
shade.
7. Reinsert the mesh lter into the inlet
valve, and reconnect the water hose to
the inlet valve.
8. Open the water tap.
Maintenance
NOTE
If the mesh lter is clogged, an information code of “4C” appears on the screen.
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Maintenance
Pump lter
It is advisable to clean the pump lter 5 or 6 times a year to prevent its clogging. A clogged
pump lter may reduce the bubble effect.
1. Turn off the washing machine, and
unplug the power cord.
2. Drain the remaining water inside the
drum. See the Emergency drain section.
3. Gently press the top area of the lter
cover to open.
4. Turn the pump lter knob to the left, and
drain off the remaining water.
5. Clean the pump lter using soft brushes.
Make sure the drain pump propeller
inside the lter is unclogged.
6. Reinsert the pump lter, and turn the
lter knob to the right.
Maintenance
50 English
NOTE
• Some pump lters feature a safety knob
that is designed to prevent accidents
by children. To open the safety knob
of the pump lter, push in and turn it
anticlockwise. The spring mechanism of
the safety knob helps open the lter.
• To close the safety knob of the pump
lter, turn it clockwise. The spring makes
a rattling sound, which is normal.
NOTE
If the pump lter is clogged, an information code of “5C” appears on the screen.
CAUTION
• Make sure the lter knob is closed properly after cleaning the lter. Otherwise, this may
cause a leak.
• Make sure the lter is inserted properly after cleaning it. Otherwise, this may cause an
operational failure or a leak.
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Detergent Drawer
1. While holding down the release lever
inside the drawer, slide open the drawer.
2. Clean the drawer components in owing
water using a soft brush.
3. Clean the drawer recess using a soft
brush.
4. Reinsert the liquid detergent container
to the drawer.
5. Slide the drawer inward to close it.
NOTE
To remove remaining detergent, perform the RINSE+SPIN cycle with the drum being empty.
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Maintenance
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MaintenanceMaintenance
Recovery from freezing
The washing machine may freeze when it drops below 0 °C.
1. Turn off the washing machine, and unplug the power cord.
2. Pour warm water over the water tap to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the water tap.
NOTE
If the washing machine still doesn’t operate normally, repeat the above steps until it operates
normally.
Care against an extended time of disuse
Avoid leaving the washing machine unused for an extended time. If this is the case, drain the
washing machine and unplug the power cord.
1. Turn the Cycle Selector to select a RINSE+SPIN.
2. Empty the drum, and press Start/Pause (Hold to Start).
3. When the cycle is complete, close the water tap and disconnect the water hose.
4. Turn off the washing machine, and unplug the power cord.
5. Open the door to let air circulate through the drum.
Maintenance
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Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, rst check the table below and try the
suggestions.
Problem Action
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Press and hold Start/Pause (Hold to Start) to start the washing
Does not start.
Water supply is
insufcient, or no
water is supplied.
machine.
• Make sure Child Lock
• Before the washing machine starts to ll, it will make a series
of clicking noises to check the door lock and does a quick
drain.
• Check the fuse or reset the circuit breaker.
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufcient water pressure.
is not activated.
After a cycle,
detergent remains in
the detergent drawer.
• Make sure the washing machine is running with sufcient
water pressure.
• Make sure the detergent is added to the centre of the
detergent drawer.
• Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector
is in the upper position.
• Remove the rinse cap and clean the detergent drawer.
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Troubleshooting
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Troubleshooting
Problem Action
• Make sure the washing machine is installed on a level, solid
oor that is not slippery. If the oor is not level, use the
levelling feet to adjust the height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not contacting any other
Excessive vibrations
or makes noise.
Does not drain and/
or spin.
object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while
being washed. This is normal.
• Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or lter case.
• Make sure the drain hose is straightened all the way to the
drain system. If you encounter a drain restriction, call for
service.
• Make sure the debris lter is not clogged.
• Close the door and press and hold Start/Pause (Hold to Start).
For your safety, the washing machine will not tumble or spin
unless the door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that
is not clogged.
• If the washing machine is not supplied with sufcient power,
the washing machine temporarily will not drain or spin. As
soon as the washing machine regains sufcient power, it will
operate normally.
• Press Start/Pause (Hold to Start) to stop the washing machine.
• It may take a few moments for the door lock mechanism to
disengage.
• The door will not open until 3 minutes after the washing
Troubleshooting
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The door does not
open.
54 English
machine has stopped or the power turned off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain
the drum and open the door manually.
• Make sure the door lock light is off. The door lock light turns
off after the washing machine has drained.
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Problem Action
Excessive suds.
• Make sure you use the recommended types of detergent as
appropriate.
• Use high efciency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
• Non-HE detergent is not recommended.
Cannot apply
additional detergent.
Stops.
Fills with the wrong
water temperature.
• Make sure the remaining amount of detergent and fabric
softener is not over the limit.
• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door and press and hold Start/Pause (Hold to Start)
to start the washing machine. For your safety, the washing
machine will not tumble or spin unless the door is closed.
• Before the washing machine starts to ll, it will make a series
of clicking noises to check the door lock and does a quick
drain.
• There may be a pause or soak period in the cycle. Wait briey
and the washing machine may start.
• Make sure the mesh lter of the water supply hose at the
water taps is not clogged. Periodically clean the mesh lter.
• If the washing machine is not supplied with sufcient power,
the washing machine temporarily will not drain or spin. As
soon as the washing machine regains sufcient power, it will
operate normally.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush
water lines.
• Disconnect the hoses and clean the mesh lter. The mesh
lter may be clogged.
• While the washing machine lls, the water temperature may
change as the automatic temperature control feature checks
incoming water temperature. This is normal.
Troubleshooting
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Troubleshooting
Problem Action
• Use the High or Extra High spin speed.
Load is wet at the
end of a cycle.
Leaks water.
Has odours.
• Use high efciency (HE) detergent to reduce oversudsing.
• Load is too small. Small loads (one or two items) may become
unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Avoid overloading.
• Use high efciency (HE) detergent to prevent oversudsing.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitise periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has nished.
Troubleshooting
No bubbles are seen
(Bubbleshot models
only).
Can I open the Add
Door at any time?
The auto dispenser
indicators blink.
(applicable models
only)
If a problem persists, contact a local Samsung service centre.
• Overloading may screen bubbles.
• Severely contaminated laundry may not generate bubbles.
• The Add Door can be opened only when the
appears. However, it does not open in the following cases:
- When the boiling or drying process is running and the
internal temperature becomes high
- If you set the Child Lock for safety reasons
- When the drum wash or drum drying cycle is running that
does not involve additional laundry
• Check if the detergent drawer is closed properly.
- Open the detergent drawer and close it again. Make sure
it’s closed properly.
• This may happen if liquid detergent has hardened inside the
detergent compartment.
- Clean and unclog the detergent compartment.
indicator
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Information codes
If the washing machine fails to operate, you may see an information code on the screen.
Check the table below and try the suggestions.
Code Action
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is operating with sufcient
4C
water pressure.
• Make sure that the cold water tap properly connected.
• Clean the mesh lter as it may be clogged.
NOTE
When the washer displays the “4C” code, the washer do draining
for 3 minutes. During this time, the Power button is inoperative.
4C2
5C
dC
DC1
DC3
• Make sure the cold water supply hose is rmly connected to
the cold water tap.
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending on
the connection type.
• Clean the debris lter as it may be clogged.
• Make sure the drain hose is straightened all the way to the
drain system.
• If the information code remains, contact a customer service
centre.
Operating the washer with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
The Main Door lock/unlock is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service
centre.
The Add Door lock/unlock is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service
centre.
Troubleshooting
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Troubleshooting
Code Action
Water is overowed.
OC
LC, LC1
Ub
• Restart after spinning.
• If the information code remains on the display, contact a local
Samsung service centre.
Check the drain hose.
• Make sure the end of the drain hose is placed on the oor.
• Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service
centre.
NOTE
When the washer displays the “LC,LC1” code, the washer do
draining for 3 minutes. During this time, the Power button is
inoperative.
Spinning does not work.
• Make sure laundry is spread out evenly.
• Make sure the washing machine is on a at, stable surface.
• Redistribute the load. If only one item of clothing needs
washing, such as a bathrobe or pair of jeans, the nal spin
result might be unsatisfactory, and an “Ub” check message will
be shown in the display.
Troubleshooting
58 English
3C
UC
HC
Check the motor for operation.
• Try restarting the cycle.
• If the information code remains, contact a customer service
centre.
The electronic control needs to be checked (Over Voltage Error).
• Check the PCB and wire harness.
• Check if power is supplied properly.
• If the information code remains, contact a customer service
centre.
Low voltage detected
• Check if the power cord is plugged in.
• If the information code remains, contact a customer service
centre.
High temperature heating check
• If the information code remains, contact a customer service
centre.
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Code Action
The Water Level sensor is not working properly.
• Try power off and restarting the cycle.
• Check WaterLevel Sensor wire harness.
• If the information code remains, contact a customer service
1C
centre.
NOTE
When the washer displays the “1C” code, the washer do draining
for 3 minutes. During this time, the Power button is inoperative.
The MEMS sensor is not working properly.
8C
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service
centre.
Check communications between main and sub PBAs.
AC
• Try power off and restarting the cycle.
• If the information code remains, contact a customer service
centre.
Check communications between main and inverter PBAs.
• Depending on the state, the machine may automatically returns
AC6
to normal operation.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service
centre.
This message appears when you open the Add Door without
pressing Pause. If this happens, do one of the following:
• To add laundry, press the Add Door to close it properly. Then,
ddC
press Start/Pause and try again.
• If you press the Add Door by mistake, press the Add Door
again to close it properly. Then, press Start/Pause to resume
operation.
If any information code keeps appearing on the screen, contact a local Samsung service
centre.
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Troubleshooting
Page 60
Specications
Specications
Fabric care chart
The following symbols provide garment care directions. The care labels include four symbols
in this order: washing, bleaching, drying and ironing (and dry cleaning when necessary).
The use of symbols ensures consistency among garment manufacturers of domestic and
imported items. Follow the care label directions to maximize garment life and reduce laundry
problems.
Resistant material Do not iron
Delicate fabric
Item can be washed at 95 ˚C Dry Clean
Item can be washed at 60 ˚C
Item can be washed at 40 ˚C
Item can be washed at 30 ˚C Do not dry clean
Hand wash only Dry at
Dry clean only Can be hung to dry
Can be bleached in cold water Dry on clothes hanger
Do not bleach Tumble dry, normal heat
Can be dry cleaned using any
solvent
Dry clean with perchloride,
lighter fuel, pure alcohol or
R113 only
Dry clean with aviation fuel,
pure alcohol or R113 only
Can be ironed at 200 ˚C max Tumble dry, reduced heat
Can be ironed at 150 ˚C max Do not tumble dry
Can be ironed at 100 ˚C max
Specications
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Protecting the environment
• This appliance is manufactured from recyclable materials. If you decide to dispose of this
appliance, please observe local waste disposal regulations. Cut off the power cord so that
the appliance cannot be connected to a power source. Remove the door so that animals
and small children cannot get trapped inside the appliance.
• Do not exceed the detergent quantities recommended in the detergent manufacturer’s
instructions.
• Use stain removal products and bleaches before the wash cycle only when strictly
necessary.
• Save water and electricity by only washing full loads (the exact amount depends upon the
program used).
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Specications
Page 62
Specications
Specication sheet
“ * “ Asterisk(s) means variant model and can be varied (0-9) or (A-Z).
Type Front loading washing machine
Model name WW95N64****
Dimensions W600 x D600 x H850 (mm)
Water pressure 50 kPa - 800 kPa
Net weight 77 kg
Wash and spin capacity 9.5 kg
Power
consumption
NOTE
The design and specications are subject to change without notice for quality improvement
purposes.
Washing and
heating
Spin revolutions 1400 rpm
220 V 2000 W
240 V 2400 W
Specications
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A
A 600 mm
B 850 mm
C 600 mm
D 680 mm
E 1115 mm
E
D
C
B
NOTE
The design and specications are subject to change without notice for quality
improvement purposes.
Specications
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QUESTIONS OR COMMENTS?
COUNTRY CALL OR VISIT US ONLINE AT
AUSTRALIA 1300 362 603 www.samsung.com/au/support
DC68-03963R-00
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