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Samsung
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WW11K8412OW
User Manual
64 pgs8.39 Mb0
Specifications Sheet
3 pgs19.6 Mb0
Table of contents
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Samsung WW11K8412OW User Manual

Washing Machine
User manual
WW11K8412OW
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Contents
Contents
Safety information 4
Installation 14
Before you start 25
Operations 31
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Maintenance 45
Drum clean 45 Smart Check 46 Emergency drain 47 Cleaning 48 Recovery from freezing 52 Care against an extended time of disuse 52
Troubleshooting 53
Specications 60
Contents
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Safety information

Congratulations on your new Samsung washing machine. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washing machine’s many benets and features.

What you need to know about the safety instructions

Safety information
Please read this manual thoroughly to ensure that you know how to safely and efciently operate the extensive features and functions of your new appliance. Please store the manual in a safe location close to the appliance for future reference. Use this appliance only for its intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible conditions and situations that may occur. It is your responsibility to use common sense, caution and care when installing, maintaining and operating your washing machine.
Because the following operating instructions cover various models, the characteristics of your washing machine may differ slightly from those described in this manual and not all warning signs may be applicable. If you have any questions or concerns, contact your nearest service centre or nd help and information online at www.samsung.com.

Important safety symbols

What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
CAUTION
To reduce the risk of re or explosion, follow these basic precautions.
NOTE
Indicates that a risk of personal injury or material damage exists.
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These warning signs are here to prevent injury to yourself and others. Please follow them explicitly. After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this appliance, familiarize yourself with its operation and exercise care when using it.

Important safety precautions

WARNING
To reduce the risk of re, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:
1. This appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
2. For use in Europe: This appliance can be used by children aged
Safety information
from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
3. Children should be supervised to ensure that they do not play with the appliance.
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Safety information
4. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualied persons in order to avoid a hazard.
5. The new hose-sets supplied with the appliance are to be used and
Safety information
old hose-sets should not be reused.
6. For appliances with ventilation openings in the base, a carpet must not obstruct the openings.
7. For use in Europe: Children of less than 3 years should be kept away unless continuously supervised.
8. CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.

Critical installation warnings

WARNING
The installation of this appliance must be performed by a qualied technician or service company.
• Failure to do so may result in electric shock, re, an explosion, problems with the
product, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord into a wall socket that meets local electrical specications. Use the socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power
cord may result in electric shock or re.
• Ensure that the power voltage, frequency, and current are the same as those of the
product specications. Failure to do so may result in electric shock or re. Plug the power plug into the wall socket rmly.
Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
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• Failure to do so may result in electric shock or re.
Plug the power plug into the wall socket so that the cord is running towards the oor.
• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be damaged and this may result in electric shock or re.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a bag over its head, it may suffocate.
When the appliance, power plug or power cord is damaged, contact your nearest service centre.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, re, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly and make sure that it is in accordance with local and national regulations.
Do not install this appliance near a heater or any inammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or re.
Do not use an electric transformer.
• This may result in electric shock or re.
Safety information
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or re.
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance.
• This may result in electric shock or re.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failure to do so may result in electric shock or re.
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Safety information
This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are accessible.

Installation cautions

Safety information
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or re due to electric leakage.
Install your appliance on a solid, level oor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with the product.

Critical usage warnings

WARNING
If the appliance is ooded, turn off the water & power supplies immediately and contact your nearest service centre.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest service centre.
• Failure to do so may result in electric shock or re.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or re.
Do not let children play in or on the washing machine. In addition, when disposing of the appliance, remove the washing machine door lever.
• If trapped inside the product, children may suffocate to death.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washing machine before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or other inammable or explosive substances.
• This may result in electric shock, re, or an explosion.
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Do not open the washing machine door by force while it is operating (high-temperature washing/drying/spinning).
• Water owing out of the washing machine may result in burns or cause the oor to be slippery. This may result in injury.
• Opening the door by force may result in damage to the product or injury.
Do not insert your hand under the washing machine while an operation is in progress.
• This may result in injury.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not turn the appliance off by unplugging the power plug while an operation is in progress.
• Plugging the power plug into the wall socket again may cause a spark and result in electric shock or re.
Do not let children or the inrm use this washing machine without proper supervision. Do not let children climb in or onto the appliance.
• This may result in electric shock, burns or injury.
Do not insert your hand or a metal object under the washing machine while it is operating.
• This may result in injury.
Do not unplug the appliance by pulling the power cord. Always grip the plug rmly and pull it straight out of the outlet.
• Damage to the power cord may cause a short-circuit, re and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service centre.
• Failure to do so may result in electric shock, re, problems with the product, or injury.
Safety information
If the water supply hose comes loose from the water tap and oods the appliance, unplug the power plug.
• Failure to do so may result in electric shock or re.
Unplug the power plug when the appliance is not being used for long periods of time or during a thunder or lightning storm.
• Failure to do so may result in electric shock or re.
If any foreign substance enters into the appliance, unplug the power plug and contact your nearest Samsung Customer Service.
• This may result in electric shock or re.
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Safety information
Do not let children (or pets) play in or on your washing machine. The washing machine door does not open easily from the inside and children may be seriously injured if trapped inside.
Safety information

Usage cautions

CAUTION
When the washing machine is contaminated by a foreign substance such as detergent, dirt, food waste, etc., unplug the power plug and clean the washing machine using a damp, soft cloth.
• Failure to do so may result in discolouration, deformation, damage, or rust.
The front glass may be broken by a strong impact. Take care when using the washing machine.
• If the glass is broken, it may result in injury.
After a water supply failure or when reconnecting the water supply hose, open the water tap slowly.
Open the water tap slowly after a long period of non-use.
• The air pressure in the water supply hose or the water pipe may damage a product part or result in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washing machine is used when it is ooded because of a draining problem, it may result in electric shock or re.
Insert the laundry into the washing machine completely so that the laundry does not get caught in the door.
• If laundry gets caught in the door, it may result in damage to the laundry or the washing machine, or result in a water leak.
Turn the water supply off when the washing machine is not being used.
• Ensure that the screws on the water supply hose connector are properly tightened.
Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (e.g. waste, thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may cause a water leak.
Open the water tap and check if the water supply hose connector is rmly tightened and that there is no water leak before using the product.
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• If the screws on the water supply hose connector are loose, it may result in a water leak.
The product you have purchased is designed for domestic use only.
Using the product for business purposes qualies as a product misuse. In this case, the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, re, problems with the product, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, re or problems with the product.
Do not place objects that generate electromagnetic elds near the washing machine.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.
• This may result in burns or injury.
Safety information
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle for washing these items.
(*): Woollen bedding, rain covers, shing vests, ski pants, sleeping bags, diaper covers, sweat suits, and bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washing machine mark is on the care label. This may result in injury or damage to the washing machine, walls, oor, or clothing due to abnormal vibrations.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may come off and stick to inside the drum, and this may result in malfunction such as a drainage error.
Do not operate the washing machine when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
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Safety information
• The liquid detergent guide (applicable models only) is not used for powder detergent. Remove the guide when using powder detergent.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the washing machine.
• This may result in damage to the washing machine, or injury and death in the case of
Safety information
pets due to the abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, ngernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams or lotions usually found in skincare shops or massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long periods of time.
• This may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to the surface and use a sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry contaminated by dry cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil.
Do not use water from water cooling/heating devices.
• This may result in problems with the washing machine.
Do not use natural hand-washing soap for the washing machine.
• If it hardens and accumulates inside the washing machine, it may result in problems with the product, discolouration, rust, or bad odours.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
Do not use hardened detergent.
• If it accumulates inside the washing machine, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to the appliance.
Do not wash clothing with large buckles, buttons or other heavy metal objects.
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Sort the laundry by colour on the basis of its colorfastness and select the recommended cycle, water temperature and additional functions.
• This may result in discolouration or fabric damage.
Take care that children’s ngers are not caught in the door when you close it.
• Failure to do so may result in injury.

Critical cleaning warnings

WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use a strong acidic cleaning agent.
Do not use benzene, thinner or alcohol to clean the appliance.
• This may result in discolouration, deformation, damage, electric shock or re.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or re.
Safety information
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Installation

Follow these instructions carefully to ensure proper installation of the washing machine and to prevent accidents when doing laundry.

What’s included

Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, contact a local Samsung customer centre or the retailer.
Installation
01
02
09
03
04
05
06
07
08
01 Release lever 02 Detergent drawer 03 Control panel
04 Door 05 Drum 06 Pump lter
07 Emergency drain tube 08 Filter cover 09 Worktop
10 Power plug 11 Drain hose 12 Levelling feet
10
11
12
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Spanner Bolt caps Hose guide
Cold water hose Hot water hose Liquid detergent container
NOTE
• Bolt caps: The provided number (3 to 6) of bolt caps depends on the model.
• Hot water hose: Applicable models only.
• Liquid detergent container: Applicable models only.
Installation
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Installation

Installation requirements

Electrical supply and grounding
• AC 220-240 V / 50 Hz fuse or circuit
• Use an individual branch circuit specic
To ensure proper grounding, the washing machine comes with a power cord featuring a three-prong grounding plug for
Installation
use in a properly installed and grounded outlet.
Check with a qualied electrician or service person if you are not sure about the grounding.
Do not modify the provided plug. If it does not t the outlet, call a qualied electrician to install a proper outlet.
• Do NOT use an extension cord.
• Use only the power cord that comes
• Do NOT connect the ground wire to
• Improperly connected grounding
breaker is required.
to the washing machine.
WARNING
with the washing machine.
plastic plumbing, gas lines, or hot water pipes.
conductors may cause electric shock.
Water supply
A proper water pressure for this washing machine is between 50 kPa and 800 kPa. Water pressure less than 50 kPa may cause the water valve not to close completely. Or, it may take longer to ll the drum, causing the washing machine to turn off. Water taps must be within 120 cm from the rear of the washing machine so that the provided inlet hoses reach the washing machine.
To reduce the risk of leaks:
• Make sure water taps are easily accessible.
• Turn off the taps when the washing machine is not in use.
• Check for any leaks at the water inlet hose ttings on a regular basis.
CAUTION
Before using the washing machine for the rst time, check all connections at the water valve and taps for any leaks.
Drain
Samsung recommends a standpipe in height of 60-90 cm. The drain hose must be connected through the hose clip to the standpipe, and the standpipe must fully cover the drain hose.
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Flooring
For best performance, the washing machine must be installed on a solid oor. Wood oors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces are not a good resistance to vibrations and may cause the washing machine to move slightly during the spin cycle.
CAUTION
Do NOT install the washing machine on a platform or a poorly supported structure.
Water temperature
Do not install the washing machine in areas where water may freeze as the washing machine always retains some water in its water valves, pumps, and/or hoses. Frozen water left in the connection parts may cause damage to belts, the pump, and other components of the washing machine.
Alcove installation
Minimum clearance for stable operation:
Sides 25 mm Top 25 mm Rear 50 mm Front 550 mm
If both the washing machine and a dryer are installed in the same location, the front of the alcove must have at least a 550 mm unobstructed air opening. Your washing machine alone does not require a specic air opening.
Installation
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Installation

Step-by-step installation

STEP 1 Select a location
Location requirements:
• Solid, level surface without carpeting or ooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 °C)
• Away from a heat source
Installation
STEP 2 Remove the shipping bolts
Unpack the product package and remove all shipping bolts.
1. Loosen all shipping bolts on the rear of the machine using the supplied spanner.
2. Fill the holes with the supplied plastic bolt caps. Keep the shipping bolts for future use.
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3. Close all plastic bolt caps on the rear of the washing machine.
WARNING
Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene, etc.) out of children’s reach.
Installation
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Installation
A
B
STEP 3 Adjust the levelling feet
Installation
STEP 4 Connect the water hose
1. Gently slide the washing machine into
position. Excessive force may damage the levelling feet.
2. Level the washing machine by manually adjusting the levelling feet.
3. When levelling is complete, tighten the nuts using the spanner.
The provided hose adaptor may differ with the model. This step guides you through connecting the connector-type adaptor. If you are provided with the screw-type adaptor, go to 7.
Connect the water hose to the water tap.
1. Remove the adaptor (A) from the water hose (B).
2. Use a Philips screwdriver to loosen four screws on the adaptor.
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