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Washing Machine
User manual
WW11K8412OW
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Contents
Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols 4
Important safety precautions 5
Critical installation warnings 6
Installation cautions 8
Critical usage warnings 8
Usage cautions 10
Critical cleaning warnings 13
Installation 14
What’s included 14
Installation requirements 16
Step-by-step installation 18
Environment 24
Before you start 25
Initial settings 25
Laundry guidelines 26
Detergent drawer guidelines 28
Operations 31
Control panel 31
Simple steps to start 32
Cycle overview 33
Special features 38
Settings 40
Samsung Smart Home app 42
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Maintenance 45
Drum clean 45
Smart Check 46
Emergency drain 47
Cleaning 48
Recovery from freezing 52
Care against an extended time of disuse 52
Troubleshooting 53
Checkpoints 53
Information codes 56
Specications 60
Fabric care chart 60
Protecting the environment 61
Specication sheet 62
Contents
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Safety information
Congratulations on your new Samsung washing machine. This manual contains important
information on the installation, use and care of your appliance. Please take some time to
read this manual to take full advantage of your washing machine’s many benets and
features.
What you need to know about the safety instructions
Safety information
Please read this manual thoroughly to ensure that you know how to safely and efciently
operate the extensive features and functions of your new appliance. Please store the
manual in a safe location close to the appliance for future reference. Use this appliance
only for its intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible
conditions and situations that may occur. It is your responsibility to use common sense,
caution and care when installing, maintaining and operating your washing machine.
Because the following operating instructions cover various models, the characteristics of
your washing machine may differ slightly from those described in this manual and not
all warning signs may be applicable. If you have any questions or concerns, contact your
nearest service centre or nd help and information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or
property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
CAUTION
To reduce the risk of re or explosion, follow these basic precautions.
NOTE
Indicates that a risk of personal injury or material damage exists.
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These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist.
To safely operate this appliance, familiarize yourself with its operation and exercise care
when using it.
Important safety precautions
WARNING
To reduce the risk of re, electric shock, or injury to persons
when using your appliance, follow basic precautions, including the
following:
1. This appliance is not to be used by persons (including children)
with reduced physical, sensory or mental capabilities, or lack
of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.
2. For use in Europe: This appliance can be used by children aged
Safety information
from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand
the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.
3. Children should be supervised to ensure that they do not play with
the appliance.
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Safety information
4. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualied persons in
order to avoid a hazard.
5. The new hose-sets supplied with the appliance are to be used and
Safety information
old hose-sets should not be reused.
6. For appliances with ventilation openings in the base, a carpet must
not obstruct the openings.
7. For use in Europe: Children of less than 3 years should be kept
away unless continuously supervised.
8. CAUTION: In order to avoid a hazard due to inadvertent resetting
of the thermal cut-out, this appliance must not be supplied through
an external switching device, such as a timer, or connected to a
circuit that is regularly switched on and off by the utility.
Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualied technician or service
company.
• Failure to do so may result in electric shock, re, an explosion, problems with the
product, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord into a wall socket that meets local electrical specications. Use the
socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power
cord may result in electric shock or re.
• Ensure that the power voltage, frequency, and current are the same as those of the
product specications. Failure to do so may result in electric shock or re. Plug the
power plug into the wall socket rmly.
Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
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• Failure to do so may result in electric shock or re.
Plug the power plug into the wall socket so that the cord is running towards the oor.
• If you plug the power plug into the socket in the opposite direction, the electric wires
within the cable may be damaged and this may result in electric shock or re.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a bag over its head, it may suffocate.
When the appliance, power plug or power cord is damaged, contact your nearest service
centre.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, re, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly and make sure
that it is in accordance with local and national regulations.
Do not install this appliance near a heater or any inammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to
direct sunlight or water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or re.
Do not use an electric transformer.
• This may result in electric shock or re.
Safety information
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or re.
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord,
insert the power cord between objects, or push the power cord into the space behind the
appliance.
• This may result in electric shock or re.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failure to do so may result in electric shock or re.
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Safety information
This appliance should be positioned so that the power plug, the water supply taps, and the
drain pipes are accessible.
Installation cautions
Safety information
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or re due to electric leakage.
Install your appliance on a solid, level oor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with
the product.
Critical usage warnings
WARNING
If the appliance is ooded, turn off the water & power supplies immediately and contact
your nearest service centre.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power
plug immediately and contact your nearest service centre.
• Failure to do so may result in electric shock or re.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately
without touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or re.
Do not let children play in or on the washing machine. In addition, when disposing of the
appliance, remove the washing machine door lever.
• If trapped inside the product, children may suffocate to death.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the
washing machine before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol
or other inammable or explosive substances.
• This may result in electric shock, re, or an explosion.
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Do not open the washing machine door by force while it is operating (high-temperature
washing/drying/spinning).
• Water owing out of the washing machine may result in burns or cause the oor to be
slippery. This may result in injury.
• Opening the door by force may result in damage to the product or injury.
Do not insert your hand under the washing machine while an operation is in progress.
• This may result in injury.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not turn the appliance off by unplugging the power plug while an operation is in
progress.
• Plugging the power plug into the wall socket again may cause a spark and result in
electric shock or re.
Do not let children or the inrm use this washing machine without proper supervision. Do
not let children climb in or onto the appliance.
• This may result in electric shock, burns or injury.
Do not insert your hand or a metal object under the washing machine while it is operating.
• This may result in injury.
Do not unplug the appliance by pulling the power cord. Always grip the plug rmly and
pull it straight out of the outlet.
• Damage to the power cord may cause a short-circuit, re and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service
centre.
• Failure to do so may result in electric shock, re, problems with the product, or injury.
Safety information
If the water supply hose comes loose from the water tap and oods the appliance, unplug
the power plug.
• Failure to do so may result in electric shock or re.
Unplug the power plug when the appliance is not being used for long periods of time or
during a thunder or lightning storm.
• Failure to do so may result in electric shock or re.
If any foreign substance enters into the appliance, unplug the power plug and contact
your nearest Samsung Customer Service.
• This may result in electric shock or re.
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Safety information
Do not let children (or pets) play in or on your washing machine. The washing machine
door does not open easily from the inside and children may be seriously injured if trapped
inside.
Safety information
Usage cautions
CAUTION
When the washing machine is contaminated by a foreign substance such as detergent,
dirt, food waste, etc., unplug the power plug and clean the washing machine using a damp,
soft cloth.
• Failure to do so may result in discolouration, deformation, damage, or rust.
The front glass may be broken by a strong impact. Take care when using the washing
machine.
• If the glass is broken, it may result in injury.
After a water supply failure or when reconnecting the water supply hose, open the water
tap slowly.
Open the water tap slowly after a long period of non-use.
• The air pressure in the water supply hose or the water pipe may damage a product
part or result in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washing machine is used when it is ooded because of a draining problem, it
may result in electric shock or re.
Insert the laundry into the washing machine completely so that the laundry does not get
caught in the door.
• If laundry gets caught in the door, it may result in damage to the laundry or the
washing machine, or result in a water leak.
Turn the water supply off when the washing machine is not being used.
• Ensure that the screws on the water supply hose connector are properly tightened.
Ensure that the rubber seal and front door glass are not contaminated by a foreign
substance (e.g. waste, thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may
cause a water leak.
Open the water tap and check if the water supply hose connector is rmly tightened and
that there is no water leak before using the product.
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• If the screws on the water supply hose connector are loose, it may result in a water
leak.
The product you have purchased is designed for domestic use only.
Using the product for business purposes qualies as a product misuse. In this case, the
product will not be covered by the standard warranty provided by Samsung and no
responsibility can be attributed to Samsung for malfunctions or damages resulting from
such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, re, problems with the product, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, re or problems
with the product.
Do not place objects that generate electromagnetic elds near the washing machine.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the
water.
• This may result in burns or injury.
Safety information
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has
a special cycle for washing these items.
(*): Woollen bedding, rain covers, shing vests, ski pants, sleeping bags, diaper covers,
sweat suits, and bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washing machine mark is on the care label.
This may result in injury or damage to the washing machine, walls, oor, or clothing
due to abnormal vibrations.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may
come off and stick to inside the drum, and this may result in malfunction such as a
drainage error.
Do not operate the washing machine when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
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Safety information
• The liquid detergent guide (applicable models only) is not used for powder detergent.
Remove the guide when using powder detergent.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the
washing machine.
• This may result in damage to the washing machine, or injury and death in the case of
Safety information
pets due to the abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, ngernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams or lotions usually found in skincare
shops or massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long
periods of time.
• This may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to
the surface and use a sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry
contaminated by dry cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the
oxidation of the oil.
Do not use water from water cooling/heating devices.
• This may result in problems with the washing machine.
Do not use natural hand-washing soap for the washing machine.
• If it hardens and accumulates inside the washing machine, it may result in problems
with the product, discolouration, rust, or bad odours.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
Do not use hardened detergent.
• If it accumulates inside the washing machine, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause
extensive damage to the appliance.
Do not wash clothing with large buckles, buttons or other heavy metal objects.
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Sort the laundry by colour on the basis of its colorfastness and select the recommended
cycle, water temperature and additional functions.
• This may result in discolouration or fabric damage.
Take care that children’s ngers are not caught in the door when you close it.
• Failure to do so may result in injury.
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use a strong acidic cleaning agent.
Do not use benzene, thinner or alcohol to clean the appliance.
• This may result in discolouration, deformation, damage, electric shock or re.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or re.
Safety information
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Installation
Follow these instructions carefully to ensure proper installation of the washing machine
and to prevent accidents when doing laundry.
What’s included
Make sure all the parts are included in the product package. If you have a problem with
the washing machine or the parts, contact a local Samsung customer centre or the retailer.
Installation
01
02
09
03
04
05
06
07
08
01 Release lever 02 Detergent drawer 03 Control panel
04 Door 05 Drum 06 Pump lter
07 Emergency drain tube 08 Filter cover 09 Worktop
10 Power plug 11 Drain hose 12 Levelling feet
10
11
12
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Spanner Bolt caps Hose guide
Cold water hose Hot water hose Liquid detergent container
NOTE
• Bolt caps: The provided number (3 to 6) of bolt caps depends on the model.
• Hot water hose: Applicable models only.
• Liquid detergent container: Applicable models only.
Installation
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Installation
Installation requirements
Electrical supply and grounding
• AC 220-240 V / 50 Hz fuse or circuit
• Use an individual branch circuit specic
To ensure proper grounding, the washing
machine comes with a power cord
featuring a three-prong grounding plug for
Installation
use in a properly installed and grounded
outlet.
Check with a qualied electrician or
service person if you are not sure about
the grounding.
Do not modify the provided plug. If it does
not t the outlet, call a qualied electrician
to install a proper outlet.
• Do NOT use an extension cord.
• Use only the power cord that comes
• Do NOT connect the ground wire to
• Improperly connected grounding
breaker is required.
to the washing machine.
WARNING
with the washing machine.
plastic plumbing, gas lines, or hot water
pipes.
conductors may cause electric shock.
Water supply
A proper water pressure for this washing
machine is between 50 kPa and 800
kPa. Water pressure less than 50 kPa
may cause the water valve not to close
completely. Or, it may take longer to ll
the drum, causing the washing machine to
turn off. Water taps must be within 120
cm from the rear of the washing machine
so that the provided inlet hoses reach the
washing machine.
To reduce the risk of leaks:
• Make sure water taps are easily
accessible.
• Turn off the taps when the washing
machine is not in use.
• Check for any leaks at the water inlet
hose ttings on a regular basis.
CAUTION
Before using the washing machine for
the rst time, check all connections at the
water valve and taps for any leaks.
Drain
Samsung recommends a standpipe in
height of 60-90 cm. The drain hose must
be connected through the hose clip to the
standpipe, and the standpipe must fully
cover the drain hose.
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Flooring
For best performance, the washing
machine must be installed on a solid oor.
Wood oors may need to be reinforced
to minimize vibration and/or unbalanced
loads. Carpeting and soft tile surfaces are
not a good resistance to vibrations and
may cause the washing machine to move
slightly during the spin cycle.
CAUTION
Do NOT install the washing machine on a
platform or a poorly supported structure.
Water temperature
Do not install the washing machine in
areas where water may freeze as the
washing machine always retains some
water in its water valves, pumps, and/or
hoses. Frozen water left in the connection
parts may cause damage to belts, the
pump, and other components of the
washing machine.
Alcove installation
Minimum clearance for stable operation:
Sides 25 mm
Top 25 mm
Rear 50 mm
Front 550 mm
If both the washing machine and a dryer
are installed in the same location, the front
of the alcove must have at least a 550 mm
unobstructed air opening. Your washing
machine alone does not require a specic
air opening.
Installation
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Installation
Step-by-step installation
STEP 1 Select a location
Location requirements:
• Solid, level surface without carpeting or ooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 °C)
• Away from a heat source
Installation
STEP 2 Remove the shipping bolts
Unpack the product package and remove
all shipping bolts.
1. Loosen all shipping bolts on the rear of
the machine using the supplied spanner.
2. Fill the holes with the supplied plastic
bolt caps.
Keep the shipping bolts for future use.
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3. Close all plastic bolt caps on the rear of
the washing machine.
WARNING
Packaging materials can be dangerous to children. Dispose all packaging material (plastic
bags, polystyrene, etc.) out of children’s reach.
Installation
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Installation
A
B
STEP 3 Adjust the levelling feet
Installation
STEP 4 Connect the water hose
1. Gently slide the washing machine into
position. Excessive force may damage
the levelling feet.
2. Level the washing machine by manually
adjusting the levelling feet.
3. When levelling is complete, tighten the
nuts using the spanner.
The provided hose adaptor may differ with the model. This step guides you through
connecting the connector-type adaptor. If you are provided with the screw-type adaptor,
go to 7.
Connect the water hose to the water tap.
1. Remove the adaptor (A) from the water
hose (B).
2. Use a Philips screwdriver to loosen four
screws on the adaptor.
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C
3. Hold the adaptor and turn part (C) in
C
D
the arrow direction to loosen it by 5
mm (*).
4. Insert the adaptor into the water tap,
and tighten the screws while lifting up
the adaptor.
5. Turn part (C) in the arrow direction to
tighten it.
6. While holding down part (D), connect
the water hose to the adaptor. Then,
release part (D). The hose ts into the
adaptor with a clicking sound.
Installation
7. If you are using a screw type of water
tap, use the provided screw-type
adaptor to connect to the water tap as
shown.
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Installation
Installation
8. Connect the other end of the water
hose to the inlet valve on the back of
the washing machine. Turn the hose
clockwise to tighten.
9. Open the water tap and check if there
are any leaks around the connection
areas. If there are water leaks, repeat
the steps above.
WARNING
If there is a water leak, stop operating the washing machine and disconnect from the
electrical supply. Then, contact a local Samsung service centre. Otherwise, this may cause
electric shock.
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a
longer, high-pressure hose.
NOTE
• After connecting the water hose to the adaptor, check if it is connected properly by
pulling the water hose downwards.
• Use a popular type of water taps. If the tap is square-shaped or too big, remove the
spacer ring before inserting the tap into the adaptor.
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For models with an additional hot water inlet:
A
Aqua stop hose (applicable models only)
1. Connect the red end of the hot water
hose to the hot water inlet on the back
of the machine.
2. Connect the other end of the hot water
hose to the hot water tap.
Installation
The aqua stop hose alerts users of a risk
of water leaks. It senses the water ow
and turns red on the centre indicator (A) in
case of a leak.
NOTE
The end of the aqua stop hose must be tted to the water tap and not the machine.
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Installation
A
STEP 5 Position the drain hose
The drain hose can be positioned in three ways:
Installation
Over the edge of a wash basin
The drain hose must be placed at a height
of between 60 cm and 90 cm (*) from the
oor. To keep the spout of the drain hose
bent, use the supplied plastic hose guide
(A). Secure the guide to the wall using a
hook to ensure stable drainage.
ln a sink drain pipe
The drain pipe must be above the sink
siphon so that the end of the hose is at
least 60 cm above the oor.
ln a drain pipe
The drain pipe should be between 60 cm
and 90 cm high (*). It is advisable to use
a 65 cm high vertical pipe. Make sure the
drain hose is connected to the stand pipe
at a slant.
Drain standpipe requirements:
• Minimum diameter of 5 cm
• Minimum carry-away capacity of
60 litres per minute
STEP 6 Power on
Plug the power cord into a wall socket featuring an AC 220-240 V / 50 Hz approved
electrical outlet protected by a fuse or circuit breaker. Then, press Power to turn on the
washing machine.
Environment
Please dispose of the packaging materials for this product in an “environmentally friendly”
manner. For further detail, please contact your local area authority.
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Before you start
Initial settings
Run Calibration (recommended)
Calibration ensures accurate weight detection by the washing machine. Make sure the
drum is empty before running Calibration.
1. Press Power to turn on the washing machine.
2. Press and hold Smart Control for 3 seconds.
3. Press the Up/Down arrows to select Calibration. Then, press OK.
4. Press Start/Pause to start Calibration.
- The door will be locked during the operation.
- The drum keeps rotating clockwise and anticlockwise for several minutes.
5. When complete, the washing machine turns off automatically.
Before you start
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Before you start
Laundry guidelines
STEP 1 Sort
Sort the laundry according to these
criteria:
• Care Label: Sort the laundry into
cottons, mixed bres, synthetics, silks,
wools, and rayon.
• colour: Separate whites from colours.
• Size: Mixing different sized items
together in the drum improves the
washing performance.
• Sensitivity: Wash delicate items
Before you start
separately using an Easy Iron option for
pure, new woollen items, curtains, and
silk items. Check the labels on the items.
NOTE
Make sure to check the care label on the
clothing, and sort them accordingly before
starting the wash.
STEP 2 Empty pockets
Empty all the pockets of your laundry
items
• Metal objects such as coins, pins, and
buckles on clothing may damage other
laundry items as well as the drum.
Turn clothing with buttons and
embroideries inside out
• If trousers or jacket zippers are open
while washing, the drum may be
damaged. Zippers should be closed and
xed with a string.
• Clothing with long strings may become
entangled with other clothes. Make sure
to tie the strings before starting the
wash.
STEP 3 Use a laundry net
• Brassieres (machine washable) must be
placed in a laundry net. Metal parts of
the brassieres may break through and
tear other laundry items.
• Small, light clothing such as socks,
gloves, stockings, and handkerchiefs
may become caught around the door.
Place them inside a ne laundry net.
• Do not wash the laundry net by itself
without other laundry. This may cause
abnormal vibrations that could move
the washing machine and result in
injury.
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STEP 4 Prewash (if necessary)
STEP 6 Apply a proper detergent type
Select the Prewash option for the selected
cycle if the laundry is heavily soiled.
Do not use the Prewash option when
detergent is manually added into the drum.
STEP 5 Determine the load capacity
Do not overload the washing machine.
Overloading may cause the washing
machine to not wash properly. For the load
capacity for the type of clothing, see page
33.
NOTE
When washing bedding or bedding
covers, the wash time may be lengthened
or the spin efciency may be reduced.
For bedding or bedding covers, the
recommended maximum spin cycle speed
is 800 rpm, and the load capacity is 2.0 kg
or less.
CAUTION
If the laundry is unbalanced and the “Ub”
information code is displayed, redistribute
the load. Unbalanced laundry may reduce
the spinning performance.
The type of detergent depends on the
type of fabric (cotton, synthetic, delicate
items, wool), colour, wash temperature,
and degree of soiling. Make sure to use
the laundry detergent that is designed for
automatic washing machines.
NOTE
• Follow the detergent manufacturer’s
recommendations based on the weight
of the laundry, the degree of soiling,
and the hardness of the water in your
local area. If you are not sure about the
water hardness, contact a local water
authority.
• Do not use detergent that tends to be
hardened or solidied. This detergent
may remain after the rinse cycle,
blocking the drain outlet.
• Powdered detergent should be
thoroughly dissolved in a small amount
of warm water before adding to the
machine.
CAUTION
When washing wool using the WOOL cycle,
use only a neutral liquid detergent. If used
with the WOOL cycle, powder detergent
may remain on the laundry and discolor
the laundry.
Before you start
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Before you start
A
Detergent drawer guidelines
The washing machine provides a three-compartment dispenser: the left compartment for
the main wash, the front-right for fabric softeners, and the rear-right for the preliminary
wash.
Before you start
1. Prewash compartment: Apply
prewash detergent.
Main-wash compartment: Apply
2.
main-wash detergent, water softener,
soaking detergent, bleach, and/or stain
removers.
Softener compartment: Apply
3.
additives such as fabric softener. Do not
exceed the max line (A).
CAUTION
• Do not open the detergent drawer while the washing machine is operating.
• Do not use the following types of detergent in the drawer:
- Tablet or capsule types
- Ball or net types
• To prevent the compartment from clogging, concentrated or highly-enriched agents
(fabric softener or detergent) must be diluted with water before being applied.
To apply washing agents to the detergent drawer
1. Slide open the detergent drawer.
2. Apply laundry detergent to the
main-wash compartment as
instructed or recommended by the
manufacturer. To use liquid detergent,
see page 30.
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A
3. Apply fabric softener to the softener
compartment. Do not exceed the max
line (A).
4. If you want to prewash, apply
prewash detergent to the
prewash
compartment as instructed or
recommended by the manufacturer.
5. Close the detergent drawer.
CAUTION
• Do not apply powder detergent to the
liquid detergent container.
• Concentrated fabric softener must be
diluted with water before applied.
• Do not apply main-wash detergent to
the
softener compartment.
Before you start
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Before you start
A
To use liquid detergent (applicable models only)
Before you start
First insert the provided liquid
detergent container in the
compartment. Then, apply liquid detergent
to the container below the marked max
line (A).
main-wash
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Operations
01
02
03 04 05 06
07
10
09
08
Control panel
01 Cycle Selector Turn the dial to select a cycle.
02 Display
03 Temp.
04 Rinse
05 Spin
The display shows current cycle information and estimated time
remaining, or an information code when a problem occurs.
Press to change the water temperature for the current cycle.
Press and hold for 3 seconds to turn on/off the Drum Light.
The drum light turns off automatically after 2 minutes.
Press to change the rinse count for the current cycle. You can set
the rinse count to a max of 5, depending on the cycle.
Press to change the spinning speed for the current cycle.
• Rinse Hold: The nal rinse process is suspended so that the
laundry remains in the water. To unload the laundry, run a
drain or spin process.
• No Spin: The drum does not rotate after the nal drain process.
• Spin Only: When no specic cycle is selected, select this cycle to
run a spinning process only. With the cycle time on the display,
press Spin repeatedly until a desired spinning speed is selected.
Then, press Start/Pause to start the cycle.
Operations
NOTE
This cycle is available only when no specic cycle is selected.
06 Options Press to enter the Options screen.
Press to turns on Smart Control. If Smart Control turns on, the
07 Smart Control
washing machine can be controlled on a mobile device.
Press and hold for 3 seconds to enter the Settings screen.
08 Navigation
buttons
09 Power Press to turn on/off the washing machine.
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Use to navigate through the menus or to adjust the value of the
settings.
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Page 32
Operations
1
4
5
2
3
10 Start/Pause Press to start or stop operation.
For more information on the options, see the “Special features” section.
Simple steps to start
1. Press Power to turn on the washing machine.
2. Turn the Cycle Selector to select a cycle.
Operations
3. Change the cycle settings (Temp., Rinse, and Spin) as necessary.
4. To add an option, press Options to enter the Options screen. Use the Up/Down arrows
5. Press Start/Pause.
to select a desired option, and press OK to conrm.
To change the cycle during operation
1. Press Start/Pause to stop operation.
2. Select a different cycle.
3. Press Start/Pause again to start the new cycle.
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Cycle overview
Standard cycles
Cycle Description & Max load (kg)
COTTON
COTTON
SYNTHETICS
BEDDING
WOOL
RINSE+SPIN
DRUM CLEAN
• For cottons, bed linens, table linens, underwear,
towels, or shirts. The washing time and the rinse
count are automatically adjusted according to the
load.
• Optimal performance with lower energy for cotton
fabrics, bed linens, table linens, underwear, towels, or
shirts.
• For energy saving, the actual washing temperature
may be lower than specied.
COTTON 40 °C, 2 rinses, 1400 rpm spin is
suitable for a normally soiled cotton load. Energy and
water labelling test programme in accordance with
AS/NZS 2040.
• For blouses or shirts that are made of polyester
(diolen, trevira), polyamide (perlon, nylon), or the like.
• For bed spreads, bed sheets, bedding covers, etc.
• For best results, wash only 1 type of bedding and
make sure the load weighs less than 2.5 kg.
• Specic for machine-washable wool for loads less
than 2.0 kg.
• The WOOL cycle features gentle cradling and soaking
to protect the wool bres from shrinkage/distortion.
• A neutral detergent is recommended.
• Featuring an additional rinse process after applying
fabric softener to the laundry.
• Cleans the drum by removing dirt and bacteria from
the drum.
• Perform once every 40 washes with no detergent or
bleach applied.
• Make sure the drum is empty.
• Do not use any cleaning agents for cleaning the drum.
Max
Max
6
2.5
2
-
-
Operations
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Operations
SUPER SPEED
INTENSIVE COLD
DELICATES
BABY CARE
OUTDOOR CARE
DARK GARMENT
Operations
Cycle Description & Max load (kg)
• Fast completion within 1 hour for everyday items
such as underwear and shirts.
• The cycle time will differ depending on the water
supply conditions, and the load and type of laundry.
• Low temperature Bubble cycle helps reduce power
consumption.
• For sheer fabrics, bras, lingerie (silk), and other
handwash-only fabrics.
• For best performance, use liquid detergent.
• Featuring a high-temperature wash and extra rinses
to help remove the remaining detergent effectively.
• For outdoor clothes, skiwear, and sportswear that are
made of functional materials such as spandex, stretch,
and micro-bre.
• Featuring additional rinses and reduced spinning to
ensure that the laundry is washed gently and rinsed
thoroughly.
5
6
2
6
2
6
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Specialty cycle
Six specialty cycles are designed to effectively remove specic types of stains and dirt
that may accumulate on specic types of activities ranging from household work to
professional mountain-climbing.
Cycle Description & Max load (kg)
Cooking & Dining
Gardening
Active Sports
Active Kids
Working&Everyday
Hygiene Care
• This cycle removes food spills and cooking stains
efciently.
• This cycle removes grass and mud/dirt stains and
cleans sweat and skin oils efciently.
• This cycle removes grass, soil, mud, light food stains,
sweat, and make-up efciently.
• Do not use this cycle for waterproof clothing. This
may result in damage to the waterproof or breathable
capabilities.
• This cycle is for most children’s clothing. This cycle
removes food, fruit juice, drinks, mud, soil, ink, and
crayon stains efciently.
• This cycle is for lightly soiled clothing. This cycle
removes light ink and pencil stains and cleans normal
day to day stains efciently.
• This cycle removes skin oils and blood stains
efciently.
4
4
4
4
Operations
4
4
To select a specialty cycle
1. Turn the Cycle Selector to select SPECIALTY CYCLE. The SPECIALTY CYCLE screen
appears.
2. Press the Up/Down arrows to select a cycle, and then press OK.
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Operations
Options
Operations
Option Description
Pre Wash
Intensive
Bubble Soak
Easy Iron
Quick Wash
15’/30’
• This will add a preliminary washing cycle before the main
wash cycle.
• For badly soiled laundry. The operation time for each cycle is
longer than normal.
• Bubble Soak helps remove a variety of stubborn stains.
• With Bubble Soak selected, laundry is thoroughly soaked in
water bubbles for effective washing.
• Bubble Soak is available with and adds up to 30 minutes to 6
cycles: COTTON, SYNTHETICS, BEDDING, SUPER SPEED, BABY
CARE, and SPECIALTY CYCLE.
• The spinning speed decreases to reduce wrinkles of the
laundry.
• Set the spinning speed up to 800 rpm.
• Specic to less soiled garments with less than a 2.0 kg load.
• It takes a minimum of about 15 minutes, depending on the
conditions such as the water pressure, water hardness, and/
or extra options selected.
• The Quick Wash time increases in this sequence:
Off > 15 min. > 30 min.
To select a time, use the arrow buttons to select a time, and
then press OK to conrm and return to the main screen.
• A recommended amount of detergent is less than 20 g (for a
2.0 kg load)
Delay End • The displayed time refers to the end time of a selected cycle.
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Delay End
You can set the washing machine to nish your wash automatically at a later time,
choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed
indicates the time the wash will nish.
1. Select a cycle. Then change the cycle settings if necessary.
2. Press Options to enter the Options screen. Use the arrow buttons to select Delay End,
and set the end time as necessary.
3. Press OK, and then Start/Pause.
The corresponding indicator turns on with the clock running.
4. To cancel the Delay End, restart the washing machine by pressing Power.
Real-life case
You want to nish a two-hour cycle 3 hours later from now. For this, you add the Delay
End option to the current cycle with the 3-hour setting, and press Start/Pause at 2:00 p.m.
Then, what happens? The washing machine starts operating at 3:00 p.m., and ends at 5:00
p.m. Provided below is the time line for this example.
2:00 pm
Set the Delay End to 3 hours
3:00 pm
Start
5:00 pm
End
Operations
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Operations
Special features
AddWash
When the AddWash indicator is on, you can stop operation of the machine and put
additional laundry or softener into the drum. The Add Door opens by more than 130° for
easy access.
Operations
1. Press Start/Pause to stop operation.
2. Press the upper area of the Add Door
until you hear a clicking sound to
unlock. Pull the handle of the Add Door
to open.
3. Open the Add Door and put additional
laundry or softener into the drum.
4. Push the Add Door until you hear a
clicking sound to close.
5. Press Start/Pause to resume operation.
CAUTION
Do not put excessive force on the Add
Door. It may break.
NOTE
The water inside the drum will not leak if the Add Door is closed properly. Water drops
may form around the door, but they will not leak from inside the drum.
CAUTION
• Do not open the Add Door if suds have formed inside the drum that rise above the
level of the Add Door.
• Do not attempt to open the Add Door while the machine is operating without rst
pressing Start/Pause. Please note that the Add Door can be opened unintentionally
(without pressing Start/Pause) when the wash is complete.
• Do not add an excessive load through the Add Door. Performance may be degraded.
• Do not use the lower area of the Add Door as a handle. Your ngers may be caught.
• Make sure that no laundry is caught in the Add Door.
• Keep your pets out of the washing machine, especially the Add Door.
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• When using hot water for the wash, the Add Door may appear to leak water after
opening and closing the Add Door. This is normal, simply because steam emerging from
the open Add Door has cooled and formed water drops on the surface.
• When the Add Door closes, the door seals up and no water can leak. However, you
may encounter what appears to be water leak around the door - some residual water
remaining around the Add Door may form water drops. This is normal.
• Neither the main door or the Add Door can be opened when the water temperature
is over 50 °C. If the water level inside the drum is over a certain point, the main door
cannot be opened.
• If an information code of DDC appears on the display, see the Information codes
section for further actions.
Eco Check
The energy/water efciency of the current cycle is displayed with a technical summary of
power consumption and water level. This is available only before you start a cycle. If you
try to access this function while the washer is operating, nothing changes on the screen
but an alerting beep.
• Press and hold Spin and Options simultaneously for 3 seconds. A summary screen
appears.
NOTE
The technical summary may differ from actual usage.
Operations
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Operations
Settings
Press and hold Smart Control for 3
seconds to enter the Settings screen. Once
you change settings as necessary, press
Options to return to the main screen.
Child Lock
To prevent accidents by children or
infants, Child Lock locks all buttons.
However, Child Lock holds its activation
until you press Start/Pause. Until then,
you can change settings by pressing
corresponding buttons.
• To activate the Child Lock, press the
• To suspend or deactivate the Child
Operations
NOTE
To add detergent or more laundry in the
drum, or to change the cycle settings in
the Child Lock state, you must rst stop or
release the Child Lock.
Up/Down arrows to select Child Lock
and press OK.
Lock, select Child Lock and press OK
once to suspend it, or press OK twice to
deactivate it. (In the suspended state,
you can open the door or manipulate
buttons. However, once the washing
machine starts operation, it will
reactivate the Child Lock)
To deactivate the Child Lock temporarily
With the Child Lock active, use the Up/
Down arrows to select Child Lock, and
then press OK. Child Lock is deactivated
temporarily for 1 minute, and the indicator
blinks. Add laundry, for example, and
close the door within the next 2 minutes.
Otherwise, the machine sounds an alert
for another 2 minutes. Once you close the
door, Child Lock will be reactivated with
the indicator turned on.
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Brightness
Set or change the screen brightness.
1. Press the Up/Down arrows to select
Brightness and press OK.
2. Press Rinse to decrease, or press Spin
to increase the brightness level.
3. Press OK to return to the main screen.
Sound
Mute or unmute the sound.
• To mute or unmute the sound, press the
Up/Down arrows to select Sound and
press OK to on or off.
Language
Select a preferred menu language.
1. Press the Up/Down arrows to select
Language and press OK.
2. Press the Up/Down arrows to select
preferred menu language and press OK.
Easy Connection
Easy Connection enables you to easily
congure the network settings including
the authentication procedure.
1. Press the Up/Down arrows to select
Easy Connection, and then press OK.
Easy Connection begins with the
onscreen message.
2. When setup is complete, press Options.
Calibration
Calibration ensures accurate weight
detection by the washing machine. Make
sure the drum is empty before running
Calibration.
1. Press the Up/Down arrows to select
Calibration. Then, press OK.
2. Press Start/Pause to start Calibration.
- The door will be locked during the
operation.
- The drum keeps rotating clockwise
and anticlockwise for several
minutes.
3. When complete, the washing machine
turns off automatically.
Operations
License Info
Press the Up/Down arrows to select
License Info and press OK.
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Operations
Samsung Smart Home app
The Samsung Smart Home app enables you to access and control the washing machine
on the move. For details about the app, visit the website specied on the last page of this
manual, and download the Quick Guide.
Installation
1. Visit Play Store for Android devices, or App Store for iOS devices, and search for
Samsung Smart Home to select.
2. Download and install the Samsung Smart Home app on your mobile device.
NOTE
- The Samsung Smart Home app supports Android OS 4.0 (ICS) or later which is
optimized for Samsung smartphones (Galaxy S and Galaxy Note series). Some
functions of this app may work differently on other devices.
- This app supports iOS 7 or later for iPhone models.
- For enhanced performance, the UI design of this app is subject to change without
notice.
Preparation
Operations
1. To enable the app, you are required to enter your Samsung account. You will be guided
2. With your Samsung account, register your washing machine to the Samsung Smart
• Wi-Fi uncertied routers may fail to establish the connection.
• If installing the washing machine and the AP near microwave ovens or electric
• The washing machine supports only the Wi-Fi 2.4 Ghz protocols.
• The surrounding environment may affect the wireless network performance.
• To cancel or exit the network settings, press Back to return to the previous screen, or
in creating a Samsung account if you don't have one directly on the app. No other app
is necessary for this purpose.
Home service.
a. Select the washing machine in the device list of the Samsung Smart Home app.
b. Enter the necessary information about the wireless AP that you use for wireless
connection.
c. Follow the onscreen instructions to congure settings for the washing machine.
d. When complete, you will see the washing machine icon on the app. The washing
machine is now ready for use.
CAUTION
hairdryers, Smart Control may not function properly due to electric interference.
NOTE
restart the washing machine.
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• To enable remote control, turn on Smart Control on the washing machine.
• If you run the app without being logged in, you will see the Account guidance screen.
Once logged in, you can change your account settings in Settings > Account.
• Samsung smartphone users can automatically log into the app once registering their
account in Settings.
Wi-Fi connection
The Wi-Fi network is automatically connected when the washing machine starts operation.
To manually control the Wi-Fi connection, press and hold Temp. and Smart Control for 3
seconds to toggle the Wi-Fi connection on or off.
• LED models: The number 1 indicates the Wi-Fi connection is on while 0 refers to
disconnection.
• LCD models: The Wi-Fi icon turns on or off at the press of the buttons.
Using the Samsung Smart Home app
Key features
• Integrated control of Samsung smart appliances
Register your Samsung smart devices to the Samsung Smart Home service that you
can leverage for easy access. Select the washing machine icon on the app to access the
core features of the washing machine on the move.
• Monitor cycle selections
Keep an eye on cycle selections, remaining time and nishing alerts when the cycle is
complete.
• AddWash alarm
The AddWash alarm reminds you when to add your laundry or softener during the
wash cycle.
- To use this alarm, you must tap to activate it on the app.
• Remaining laundry alarm
If the washing machine has laundry remaining in the drum after a cycle has nished,
you can be notied of remaining laundry. Turn this alarm on, and specify an alarm
interval. The alarm stays active for up to 12 hours. If you open the door, the alarm will
be terminated and the machine turns off.
Operations
NOTE
- To use this alarm, you must tap to activate it on the app.
- The drum may rotate occasionally to prevent the laundry from becoming entangled
and creased, which consumes additional power.
• Chat controls
Chat between smart devices and get the information to control the device.
• Customer support
Download the product manual or request for a service repair.
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Operations
NOTE
• Some features of this service may not be available on the washing machine.
• For safety reasons, Smart Control will be disabled if the Child Lock is activated. To use
Smart Control, make sure you deactivate the Child Lock rst.
• If you stop the operation of the washing machine through the Smart Home App, the
door of the washing machine stays locked for safety reasons. To open the door, press
Start/Pause on the control panel.
Samsung Smart Home Washing Machine app
Control and monitor the washing machine both home and on the move.
1. Register the washing machine to the Samsung Smart Home app.
2. To enable remote control, turn on Smart Control on the washing machine.
3. Select the washing machine icon on the mobile device and tap Start.
This product is a smart washing machine that supports the
Samsung Smart Home service.
For more information, visit www.samsung.com.
Operations
Hereby, Samsung Electronics, declares that this washing machine is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC. The ofcial
Declaration of conformity may be found at http://www.samsung.com, go to Support >
Search Product Support and enter the model name.
NOTE
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Maintenance
Keep the washing machine clean to prevent deteriorated performance and to preserve its
life cycle.
Drum clean
Perform this cycle regularly to clean the drum and to remove bacteria from it.
1. Press Power to turn on the washing machine.
2. Turn the Cycle Selector to select DRUM CLEAN.
3. Press Start/Pause.
NOTE
The water temperature for DRUM CLEAN is set to 70 °C, which cannot be changed.
CAUTION
Do not use any cleaning agents for cleaning the drum. Chemical residue in the drum
deteriorates the washing performance.
DRUM CLEAN reminder
• The DRUM CLEAN reminder appears on the main screen once every 40 washes. It is
advisable to perform the DRUM CLEAN regularly.
• When you rst see this reminder, you can ignore the reminder for 6 consecutive
washes. From the 7th wash, the reminder no longer appears. However, it appears again
on the second 40th wash.
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Maintenance
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Maintenance
Smart Check
To enable this function, you must rst download the Samsung Smart Washer at the Play
Store or the App Store, and install it on a mobile device featuring the camera operation.
The Smart Check function has been optimized for:
Galaxy & iPhone series (cannot be supported for some models)
The washing machine runs the self-diagnosis in the background, and displays an
information code if an error is found. If this is the case, follow the steps below:
1. Run the Samsung Smart Washer app on your mobile device, and tap Smart Check.
2. Present the mobile device to the washing machine’s display panel so that the
smartphone camera and the washing machine face each other. Then, the information
code will be recognized automatically by the app.
3. When the information code is recognized correctly, the app provides detailed
information for the error with further actions.
NOTE
• The function name, Smart Check, may differ depending on the language.
• If the washing machine reects light on the display, the app may fail to recognize the
information code.
• If the app fails to recognize the Smart Check code consecutively, enter the information
code manually onto the app screen.
Maintenance
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Emergency drain
A
B
In case of a power failure, drain the water inside the drum before taking out the laundry.
1. Power off and unplug the washing
machine from the electrical outlet.
2. Gently press the top area of the lter
cover to open.
3. Put an empty, spacious container
around the cover, and stretch the
emergency drain tube to the container
while holding the tube cap (A).
Maintenance
4. Open the tube cap and let water in the
emergency drain tube (B) ow into the
container.
5. When done, close the tube cap, and
reinsert the tube. Then, close the lter
cover.
NOTE
Use a spacious container because the
water in the drum may be more than
expected.
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Maintenance
A
Cleaning
Surface of the washing machine
Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the
washing machine.
Add Door
1. Open the Add Door.
2. Use a wet cloth to clean the Add Door.
- Do not use cleaning agents.
Discolouration may occur.
- Use caution when cleaning the
rubber packing and the locking
mechanism (A).
- Dust off the door area regularly.
3. Wipe up and close the Add Door until
you hear a clicking sound.
• Do not apply force on the Add Door. It may break.
• Do not leave the Add Door open while the machine is operating.
Maintenance
• Do not put heavy objects on the Add Door at any time.
• To prevent physical injury, do not touch the Add Door while the drum is rotating.
• Do not open the Add Door while the machine is operating. This may cause physical
injury.
• Do not manipulate the feature panel while the Add Door is open. This may cause
physical injury or system failure.
• Do not input objects other than laundry.
• Do not input bulky items to the drum through the Add Door.
• Do not pull out the rubber packing of the Add Door when cleaning. This may cause
damage.
CAUTION
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Mesh lter
Clean the mesh lter of the water hose once or twice a year.
1. Turn off the washing machine, and
unplug the power cord.
2. Close the water tap.
3. Loosen and disconnect the water hose
from the back of the washing machine.
Cover the hose with a cloth to prevent
water from gushing out.
4. Use pliers to pull out the mesh lter
from the inlet valve.
5. Submerge the mesh lter deeply in
water so that the threaded connector is
also submerged.
6. Dry the mesh lter completely in the
shade.
7. Reinsert the mesh lter into the inlet
valve, and reconnect the water hose to
the inlet valve.
8. Open the water tap.
Maintenance
NOTE
If the mesh lter is clogged, an information code of “4C” appears on the screen.
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Maintenance
Pump lter
It is advisable to clean the pump lter 5 or 6 times a year to prevent its clogging. A
clogged pump lter may reduce the bubble effect.
1. Turn off the washing machine, and
unplug the power cord.
2. Drain the remaining water inside
the drum. See the “Emergency drain”
section.
3. Gently press the top area of the lter
cover to open.
4. Turn the pump lter knob to the left,
and drain off the remaining water.
5. Clean the pump lter using soft
brushes. Make sure the drain pump
propeller inside the lter is unclogged.
6. Reinsert the pump lter, and turn the
lter knob to the right.
Maintenance
If the pump lter is clogged, an information code of “5C” appears on the screen.
• Make sure the lter knob is closed properly after cleaning the lter. Otherwise, this
may cause a leak.
• Make sure the lter is inserted properly after cleaning it. Otherwise, this may cause an
operational failure or a leak.
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NOTE
• Some pump lters feature a safety knob
that is designed to prevent accidents
by children. To open the safety knob
of the pump lter, push in and turn it
anticlockwise. The spring mechanism of
the safety knob helps open the lter.
• To close the safety knob of the pump
lter, turn it clockwise. The spring
makes a rattling sound, which is normal.
NOTE
CAUTION
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Detergent drawer
A
1. While holding down the release lever
(A) inside the drawer, slide open the
drawer.
2. Remove the liquid detergent container
from the drawer.
3. Clean the drawer components in
owing water using a soft brush.
4. Clean the drawer recess using a soft
brush.
5. Reinsert the liquid detergent container
to the drawer.
6. Slide the drawer inward to close it.
NOTE
To remove remaining detergent, perform the RINSE+SPIN cycle with the drum being
empty.
Maintenance
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Maintenance
Recovery from freezing
The washing machine may freeze when it drops below 0 °C.
1. Turn off the washing machine, and unplug the power cord.
2. Pour warm water over the water tap to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the water tap.
If the washing machine still doesn’t operate normally, repeat the above steps until it
operates normally.
Care against an extended time of disuse
Avoid leaving the washing machine unused for an extended time. If this is the case, drain
the washing machine and unplug the power cord.
1. Turn the Cycle Selector to select RINSE+SPIN.
2. Empty the drum, and press Start/Pause.
3. When the cycle is complete, close the water tap and disconnect the water hose.
4. Turn off the washing machine, and unplug the power cord.
Maintenance
5. Open the door to let air circulate through the drum.
NOTE
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Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, rst check the table below and try
the suggestions.
Problem Action
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Press or tap Start/Pause to start the washing machine.
Does not start.
Water supply is
insufcient, or no
water is supplied.
After a cycle,
detergent remains
in the detergent
drawer.
Excessive vibrations
or makes noise.
• Make sure Child Lock is not activated.
• Before the washing machine starts to ll, it will make a series
of clicking noises to check the door lock and does a quick
drain.
• Check the fuse or reset the circuit breaker.
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufcient water pressure.
• Make sure the washing machine is running with sufcient
water pressure.
• Make sure the detergent is added to the centre of the
detergent drawer.
• Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector
is in the upper position.
• Remove the rinse cap and clean the detergent drawer.
• Make sure the washing machine is installed on a level, solid
oor that is not slippery. If the oor is not level, use the
levelling feet to adjust the height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not contacting any other
object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while
being washed. This is normal.
• Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or lter case.
Troubleshooting
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Troubleshooting
Does not drain and/
or spin.
The door does not
open.
Troubleshooting
Excessive suds.
Cannot apply
additional detergent.
Problem Action
• Make sure the drain hose is straightened all the way to the
drain system. If you encounter a drain restriction, call for
service.
• Make sure the debris lter is not clogged.
• Close the door and press or tap Start/Pause. For your safety,
the washing machine will not tumble or spin unless the door
is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that
is not clogged.
• If the washing machine is not supplied with sufcient power,
the washing machine temporarily will not drain or spin. As
soon as the washing machine regains sufcient power, it will
operate normally.
• Press or tap Start/Pause to stop the washing machine.
• It may take a few moments for the door lock mechanism to
disengage.
• The door will not open until 3 minutes after the washing
machine has stopped or the power turned off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain
the drum and open the door manually.
• Make sure the door lock light is off. The door lock light turns
off after the washing machine has drained.
• Make sure you use the recommended types of detergent as
appropriate.
• Use high efciency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
• Non-HE detergent is not recommended.
• Make sure the remaining amount of detergent and fabric
softener is not over the limit.
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Problem Action
Stops.
Fills with the wrong
water temperature.
Load is wet at the
end of a cycle.
• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door and press Start/Pause to start the washing
machine. For your safety, the washing machine will not
tumble or spin unless the door is closed.
• Before the washing machine starts to ll, it will make a series
of clicking noises to check the door lock and does a quick
drain.
• There may be a pause or soak period in the cycle. Wait briey
and the washing machine may start.
• Make sure the mesh lter of the water supply hose at the
water taps is not clogged. Periodically clean the mesh lter.
• If the washing machine is not supplied with sufcient power,
the washing machine temporarily will not drain or spin. As
soon as the washing machine regains sufcient power, it will
operate normally.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush
water lines.
• Make sure the water heater is set to supply a minimum 120
°F (49 °C) hot water at the tap. Also, check the water heater
capacity and recovery rate.
• Disconnect the hoses and clean the mesh lter. The mesh
lter may be clogged.
• While the washing machine lls, the water temperature may
change as the automatic temperature control feature checks
incoming water temperature. This is normal.
• While the washing machine lls, you may notice just hot and/
or just cold water going through the dispenser when cold or
warm temperatures are selected. This is a normal function
of the automatic temperature control feature as the washing
machine determines the water temperature.
• Use the High or Extra High spin speed.
• Use high efciency (HE) detergent to reduce oversudsing.
• Load is too small. Small loads (one or two items) may become
unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.
Troubleshooting
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Troubleshooting
Problem Action
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
Leaks water.
Has odours.
No bubbles are seen
(Bubbleshot models
only).
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Avoid overloading.
• Use high efciency (HE) detergent to prevent oversudsing.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitize periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has nished.
• Overloading may screen bubbles.
• Severely contaminated laundry may not generate bubbles.
Can I open the Add
Door at any time?
If a problem persists, contact a local Samsung service centre.
Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the screen.
Check the table below and try the suggestions.
• The Add Door can be opened only when the
appears. However, it does not open in the following cases:
- When the boiling or drying process is running and the
internal temperature becomes high
- If you set the Child Lock for safety reasons
- When the drum wash or drum drying cycle is running that
does not involve additional laundry
Code Action
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
4C
• Make sure the washing machine is operating with sufcient
water pressure.
• Make sure that the cold water tap and the hot water tap are
properly connected.
• Clean the mesh lter as it may be clogged.
indicator
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Code Action
• Make sure the cold water supply hose is rmly connected to
4C2
the cold water tap. If it is connected to the hot water tap, the
laundry may be deformed with some cycles.
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending
on the connection type.
5C
• Clean the debris lter as it may be clogged.
• Make sure the drain hose is straightened all the way to the
drain system.
• If the information code remains, contact a customer service
centre.
Operating the washer with the door open.
dC
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
Water has overowed.
OC
• Restart after spinning.
• If the information code remains on the display, contact a local
Samsung service centre.
Check the drain hose.
• Make sure the end of the drain hose is placed on the oor.
LC, LC1
• Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service
centre.
Spinning does not work.
• Make sure laundry is spread out evenly.
• Make sure the washing machine is on a at, stable surface.
Ub
• Redistribute the load. If only one item of clothing needs
washing, such as a bathrobe or pair of jeans, the nal spin
result might be unsatisfactory, and an “Ub” check message
will be shown in the display.
Check the motor for operation.
3C
• Try restarting the cycle.
• If the information code remains, contact a customer service
centre.
Troubleshooting
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Troubleshooting
Troubleshooting
Code Action
The electronic control needs to be checked.
• Check if power is supplied properly.
• If the information code remains, contact a customer service
UC
HC
1C
AC
DDC, ddC
8C
AC6
centre.
Low voltage detected.
• Check if the power cord is plugged in.
• If the information code remains, contact a customer service
centre.
High temperature heating check.
• If the information code remains, contact a customer service
centre.
The Water Level sensor is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service
centre.
Check communications between main and sub PBAs.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service
centre.
This message appears when you open the Add Door without
pressing Start/Pause. If this happens, do one of the following:
• Press the Add Door to close properly. Then, press Start/Pause
and try again.
• To add laundry, open the Add Door and input laundry. Close
the Add Door properly. Then, press Start/Pause to resume
operation.
The MEMS sensor is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung
service centre.
Check communications between the main and the inverter PBAs.
• Depending on the state, the machine may automatically
returns to normal operation.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung
service centre.
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Code Action
The Main Door lock/unlock is not working properly.
DC1
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung
service centre.
The Add Door lock/unlock is not working properly.
DC3
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung
service centre.
If any information code keeps appearing on the screen, contact a local Samsung service
centre.
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Troubleshooting
Page 60
Specications
Fabric care chart
The following symbols provide garment care directions. The care labels include four
symbols in this order: washing, bleaching, drying and ironing (and dry cleaning when
necessary). The use of symbols ensures consistency among garment manufacturers of
domestic and imported items. Follow the care label directions to maximise garment life
and reduce laundry problems.
Resistant material Do not iron
Specications
Delicate fabric
Item can be washed at 95 °C Dry clean
Item can be washed at 60 °C
Item can be washed at 40 °C
Item can be washed at 30 °C Do not dry clean
Hand wash only Dry at
Dry clean only Can be hung to dry
Can be bleached in cold water Dry on clothes hanger
Do not bleach Tumble dry, normal heat
Can be ironed at 200 °C max Tumble dry, reduced heat
Can be ironed at 150 °C max Do not tumble dry
Can be ironed at 100 °C max
Can be dry cleaned using any
solvent
Dry clean with perchloride,
lighter fuel, pure alcohol or
R113 only
Dry clean with aviation fuel,
pure alcohol or R113 only
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Protecting the environment
• This appliance is manufactured from recyclable materials. If you decide to dispose of
this appliance, please observe local waste disposal regulations. Cut off the power cord
so that the appliance cannot be connected to a power source. Remove the door so that
animals and small children cannot get trapped inside the appliance.
• Do not exceed the detergent quantities recommended in the detergent manufacturer’s
instructions.
• Use stain removal products and bleaches before the wash cycle only when strictly
necessary.
• Save water and electricity by only washing full loads (the exact amount depends upon
the cycle used).
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Specications
Page 62
Specications
Specication sheet
“*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z).
Type Front loading washing machine
Model name WW11K8412OW
Dimensions W600 × D600 × H850 (mm)
Water pressure 50-800 kPa
Net weight 76.0 kg
Wash and spin capacity 11.0 kg
220 V 150 W
240 V 150 W
220 V 2000 W
240 V 2400 W
Power
consumption
Washing
Washing and
heating
Spin 220-240 V 300 W
Pumping 30 W
Spin revolutions 1400 rpm
Specications
NOTE
The design and specications are subject to change without notice for quality
improvement purposes.
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Memo
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QUESTIONS OR COMMENTS?
COUNTRY CALL OR VISIT US ONLINE AT
AUSTRALIA 1300 362 603 www.samsung.com/au/support
NEW ZEALAND 0800 726 786 www.samsung.com/nz/support
DC68-03648B-01
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