► Make sure to observe the following instructions to operate the product correctly and safely and prevent possible
accidents and hazards while servicing.
► Two types of safety symbols, Warning and Caution, are used in the safety instructions.
Hazards or unsafe practices that may result in severe personal injury or death.
WARNING
Hazards or unsafe practices that may result in minor personal injury or property damage.
CAUTION
WARNING
• (When servicing electrical parts or harnesses) Make sure to disconnect the power plug before servicing.
Failing to do so may result in a risk of electric shock.
• Do not allow consumers to connect several appliances to a single power outlet at the
same time.
There is a risk of fire due to overheating.
• When removing the power cord, make sure to hold the power plug when pulling the plug
from the outlet.
Failing to do so may damage the plug and result in fire or electric shock.
• When the washing machine is not being used, make sure to disconnect the power plug
from the power outlet.
Failing to do so may result in electric shock or fire due to lightning.
BEFORE SERVICING
• Do not place or use gasoline, thinners, alcohol, or other fl
machine.
There is a risk of explosion and fire caused from electric sparks.
ammable or explosive substances near the washing
Safety Instructions _ 1
Page 4
2 _ Safety Instructions
WARNING
• Check if the power plug and outlet are damaged, flattened, cut or otherwise degraded.
If faulty, replace it immediately.
Failing to do so may result in electric shock or fire.
• Completely remove any dust or foreign material from the housing, wiring and connection parts.
This will prevent a risk of fire due to tracking and shorts in advance.
When connecting wires, make sure to connect them using the relevant connectors and check that they are
•
completely connected.
If tape is used instead of the connectors, it may cause fire due to tracking.
WHILE SERVICING
• Make sure to discharge the PBA
Failing to do so may result in a high voltage electric shock.
• When replacing the heater
If not inserted into the bracket-heater, it touches the drum and causes noise and electric leakage.
WARNING
• Check the wiring.
Ensure that no wire touches a rotating part or a sharpened part of the electrical harness.
• Check for any water leakage.
Perform a test run for the washing machine using the standard course and check whether there is any water
leakage through the floor section or the pipes.
• Do not allow consumers to repair or service any part of the washing machine
themselves.
This may result in personal injury and shorten the product lifetime.
AFTER SERVICING
power terminals before starting the service.
, make sure to fasten the nut after ensuring that it is inserted into the bracket-heater.
• If it seems that grounding is needed due to water or moisture, make sure to run
grounding wires.
(Check the grounding of the power outlet, and additionally ground it to a metallic water
pipe.)
Failing to do so may result in electric shock due to electric leakage.
[Running a grounding wire]
Twist a grounding wire (copper wire) two or three times around the tap.
-
- If you connect the grounding wire to a copperplate, bury it 75 cm under the earth in a
place with a lot of moisture.
Do not connect the grounding wire to a gas pipe, plastic water pipe or telephone
wire. There is a risk of electric shock or explosion.
Grounding
terminal
75 cm
Copperplate
Page 5
CAUTION
• Do not sprinkle water onto the washing machine directly when cleaning it.
This may result in electric shock or fire, and may shorten the product lifetime.
• Do not place any containers with water on the washing machine.
If the water is spilled, it may result in electric shock or fire. This will also shorten the
product lifetime.
Do not install the washing machine in a location exposed to snow or rain.
•
This may result in electric shock or fire, and shorten the product lifetime.
BEFORE SERVICING
• Do not press a control button using a sharp tool or object.
This may result in electric shock or damage to the product.
CAUTION
• When wiring a harness, make sure to seal it completely so no liquid can enter.
Make sure that they do not break when force is exerted.
• Check if there is any residue that shows that liquid entered the electric parts or harnesses.
If any liquid has entered into a part, replace it or completely remove any remaining moisture from it.
WHILE SERVICING
• If you need to place the washing machine on its back for servicing purposes, place a support(s) on the floor and lay it
down carefully so its side is on the floor
Do not lay it down on its front.
.
This may result in the inside tub damaging parts.
Safety Instructions _ 3
Page 6
CAUTION
• Check the assembled status of the parts.
They must be the same as before servicing.
• Check the insulation resistance.
Disconnect the power cord from the power outlet and measure the insulation resistance between the power plug
and the grounding wire of the washing machine. The value must be greater than 10MΩ when measured with a
500V DC Megger
AFTER SERVICING
• Check whether the washing machine is level in relationship with the floor
it is installed firmly on the floor.
Vibrations can shorten the lifetime of the product.
. Check whether
4 _ Safety Instructions
Page 7
2. FEATURES AND SPECIFICATIONS
2-1. FEATURES
COMMON FEATURES
FeaturesDescription
Implementing 8 kg in the
Standard Size
Addition of a Liquid
Detergent Tray
Diamond Drum• The washing performance has increased but potential damage to the washing has
• This is the maximum capacity to be implemented at the standard 60 cm depth.
- The benefits for customers have been greatly increased due to the efficient
use of limited space.
- Usability has been improved due to the easier loading and removing of the
laundry.
• The size of the loading entry has increased: 300 mm → 330 mm (Wide)
A lot more washing can be conveniently added and removed.
-
330 mm
• Usability has been improved due to the newly added Liquid Detergent Tray.
been minimized. (The size of the holes on the diamond drum has been reduced
for minimizing damage to the washing.)
- The embossed wall of the drum serves as a washboard, dramatically
increasing the washing performance compared with existing drum washing
machines, which use the power of the difference in elevation only
- The size of holes has been reduced drastically, maintaining the optimal wash
performance (Washing Cost 1.0) while saving on water and electricity required
for washing.
- The structure of the holes on the diamond drum has been changed minimizing
potential damage to the washing since it is difficult for strands to enter the
holes.
.
Conventional
Diamond Drum
Fabric
Fabric
Features and Specifi cations _ 5
Page 8
6 _ Features and Specifi cations
OPTIONAL FEATURES
► The features below depend on the model.
FeaturesDescription
Air Refresh System• Sterilization/Deodorization/Removal of Ticks without Water Washing (Air Washing
Using Air and Heating)
Destroying bacteria and ticks without the use of water
-
- Removing the sweat and dirt odors
- Maintaining the shape and color of the washing without dry-cleaning
• Washing with air.
- Removing odors by heating, keeping the washing as new.
- Washing with air conveniently, compared with dry-cleaning
The goal of deodorization is 60 percent. (40-minute cycle)
• Washing one or two shirts in 30 minutes
- If a piece of clothes is not completely dry when it is humid, the machine can
dry it within 30 minutes
• Preventing bio-film caused by humidity from occurring
- You do not need to worry about the humidity inside the drum.
- The drum is dried regularly, preventing bio-film.
Water Safety System• The Water Safety System has invented for perfect leakage protection. The double
safety valve connects directly to the water faucet. In the event of a leakage,
the built-in sensor immediately detects the leak within a few short seconds,
automatically turning off both the water supply and the washing machine.
- Inlet hose
It attached to the water supply hose and automatically
cuts off water flow when hose damaged. It also
displays a warning indicator.
- Leakage Sensor
A water leakage sensor attached at the bottom of the washing machine to
cutoff the power automatically if a leakage occurs, to prevent danger of a fire.
Page 9
► The features below depend on the model.
FeaturesDescription
Silver Wash System• Samsung’s unique technology generates silver ions that remove bacteria and
fungi, and create an invisible shield that protects your clothes from unwanted
odors until your next wash. Using an ancient and proven purification technique so
simple, yet so advanced it removes microbes even in cold water.
• Effect of Silver W
ash System
- Keeps Stored Clothes Fresh
Ag+ Silver (Nano) Technology anti-bacterial effect keeps fabric free from
The
odor-causing micro-organisms for up to one month, without the use of strong
chemical cleaners. There’s no need to worry about musty-smelling clothes
even if they remain unused for a long period.
- Makes Shapeless Garments a
Thing of the Past
High temperatures and harsh bleaches can damage and discolor your clothes.
The Ag+ Silver (Nano) Technology helps your clothes last longer, without
stretching, shrinking, pilling or fading.
Ceramic Heater• The ceramic heater in Samsung washing machine prevents metals in hard water
from being attach to the heater, which may cause a reduction in heater efficiency.
It saves energy, time and costs.
- Energy Savings
Over time, conventional heaters increase their power consumption an average
of 5.8 percent, while ceramic heaters only become 1.8 percent less efficient.
- Time Savings
After three years, conventional heaters take 7.5 percent longer to heat up,
whereas ceramic only lose 2.5 percent longer to heat up, whereas ceramic
only lose 2.5 percent of their ability to heat up.
Shock Absorber (2 holes each in left/right),
Damper(2), Damper(friction 2)
Replaced by box driver
Leg
A Tool for protecting empty turning of bolt or
abrasion from using box driver
For disassembly of Spin drum
Common tools for servicing
Removal and Reassembly _ 11
Page 13
12 _ Removal and Reassembly
3-2. STANDARD DISASSEMBLY DRAWINGS
► This is a standard disassembly diagram and may differ from the actual product.
Use this material as a reference when disassembling and reassembling the product.
PartFigureDescription
1. Remove the two screws holding the Top
Cover at the back of the unit.
2. Remove the top-cover by lifting it up after
pulling it back about 15mm.
ASSY COVER TOP
Water valveNoise filter
Sensor pressure
3. Then, the Water (Pressure) Sensor, Noise
Filter and Water Valve can be replaced.
Page 14
PartFigureDescription
1. Remove the 2 screws holding the front
operating panel.
Remove the four screws at the top of the
2.
ASSY-PANEL
CONTROL.
MAIN-PCB AND
SUB-PCB PANEL
Hold the
3.
pulling it upwards and release the hook to
remove it.
4. Disconnect the terminals connected to the
PCB by hand.
5. Remove the four screws holding the PCB
and release the hooks on both sides to
remove the PCB for repair / replacement.
ASSY-PANEL CONTROL while
Removal and Reassembly _ 13
Page 15
14 _ Removal and Reassembly
PartFigureDescription
1. Separate the Wire-Diaphragm from the
Front-Frame and remove the Diaphragm.
2. Remove the two screws holding the
FRAME-FRONT
.
FRAME FRONT
3.
Remove the two screws holding the bottom
of the FRAME-FRONT
4.
Disconnect the terminal for the DOORLOCK switch.
The DOOR-DIAPHRAGM, HEATER, PUMP,
5.
SHOCK- DAMPER and DOOR LOCK
switch.
.
Page 16
PartFigureDescription
COVER-BACK
BELT
• Remove the 4 screws holding the BackCover at the back of the washing machine.
1. Separate the belt and then assembly it.
2. Check if the belt position is at the center of
the Pulley.
Assembling the belt
Place the belt around the Motor-Pulley (
and then over the Pulley (
).
)
MOTOR
1. Separate the Wire Housing from the motor.
2. Remove the bolts holding the motor at the
back of the washing machine.
3.
Separate the motor.
When installing the Belt around the Motor
Pulley, the bottom of the belt must be
located on the second floor of the Motor
Pulley.
Removal and Reassembly _ 15
Page 17
16 _ Removal and Reassembly
PartFigureDescription
1. Remove the three screws on the AIR WASH
fixed to the TUB.
AIR WASH
Terminals for
the Heater
Terminals for
the motor
2. Disconnect the terminals for the HEATER/
MOTOR/THERMISTOR.
Terminals for the thermistor
3. Remove the JOINT-DIAPHRAGM SCREW
assembled with the DIAPHRAGM.
Page 18
PartFigureDescription
1. Remove the single HOUSING-AIR WASH
screw.
2. Release the six hooks by hand.
AIR WASH (Inside)
3. Remove the PTC-HEATER and
THERMISTOR for repair / replacement.
4. Remove the Nut.
5. Remove the two screws holding the
MOTOR for repair / replacement.
Removal and Reassembly _ 17
Page 19
18 _ Removal and Reassembly
PartFigureDescription
1. Separate the Top Assy-Plate.
2. Separate the water supply valve wire.
WATER SUPPLY
VALVE
3. Remove the 2 screws holding the water
supply valve.
Page 20
PartFigureDescription
Water valveNoise filter
1. Separate the Top Assy-Plate.
Sensor pressure
WATER LEVEL
SENSOR
2. Remove the screw holding the water level
.
sensor
DOOR-HINGE
3. Disconnect the wire between the
PRESSURE HOSE and the water level
sensor for repair / replacement.
1. Remove the 2 screws holding the Door
Hinge and separate the door.
2. Remove the 11 screws holding the Holder
Glass, separate the Holder Glass and
replace the hinge.
Removal and Reassembly _ 19
Page 21
20 _ Removal and Reassembly
PartFigureDescription
1. Insert the (-) screwdriver into the upper part
of the Filter Cover and push it downwards
to release the catch.
2. Remove the remaining water through the
drainage hose.
Place a bowl under the drainage hose,
or the remaining water may flow out.
DRAIN PUMP
3. Separate the Drain Filter by turning it
counterclockwise.
Since the remaining water may flow
out, place a bowl underneath it when
separating the filter..
4. Remove the 1 screws holding the Drain
Pump.
2. Remove the remaining water through the
drainage hose.
Page 22
PartFigureDescription
6. Release the BAND RING (2EA) to remove
the HOSE (2EA).
DRAIN PUMP
7. Push the
the PUMP
Disconnect the wires (2EA).
8.
Check Points for Troubleshooting
1.
Separate the Drain Filter and check if any alien substances are inside the pump (e.g.
coins, buttons .., etc.) → Remove these if found.
2. Check if the wire driving the pump is has come loose → Take the relevant countermeasure
if necessary.
When water leaks, check the assembly status of the Clamp Hose, and Cap Drain → Take
3.
the relevant countermeasure if necessary.
Turn the filter counterclockwise to remove the remaining water.
TUB inwards slightly to remove
.
Removal and Reassembly _ 21
Page 23
22 _ Removal and Reassembly
PartFigureDescription
1. Open the Door.
Remove the Wire Diaphragm and remove it
from The Front Frame.
For easier disassembly, remove the
spring from the lower part of the
Diaphragm with a (-) screwdriver.
Since the Diaphragm can be damaged
when removing it, remove it slowly in
one direction.
DOOR-LOCK S/W
2. Remove the two screws.
3. Remove the screw holding the Door-Lock
S/W.
Remove the Door-Lock S/W.
Remove the connection wire.
(Remove the connector after releasing it by
pressing the catch.)
Page 24
PartFigureDescription
1. Separate the Back Cover.
2. Separate the Connection Housing (3).
HEATER
3. Remove the nut holding the heater and
separate the Heater.
4. Remove the Heater from the Tub.
Caution
Make sure to insert
the Heater into the
correct position of
the bracket inside
the Tub when
reassembling it.
Otherwise, there is
a danger of a fire.
Make sure to push it inwards until the
packing part comes into the Tub completely
when reassembling it so that the packing
part is completely stuck to the
Fasten the holding nut with a force of 5Kgf/
cm2.
If the nut is not fastened properly, there is a
danger of water leaking.
Tub.
Reassembly is in the reverse order of the removal.
Removal and Reassembly _ 23
Page 25
24 _ Troubleshooting
4. TROUBLESHOOTING
4-1. ERROR MODES
► This is a washer integrated error mode. For detailed information, refer to the general repair scripts.
Drum
Error Type
Water Level
Sensor
Motor Driving
Error and Hall
Sensor Error
Water Supply
Error
Error
mode
1E
3E
3E13E1
3E2
3E33E3
3E4
4E
4E14Ed-
4E2E8
Old
error
mode
1E
E7
3E
EA
EB
8E
3E2
3E4
4E
E1
For USA
LE1E
3E
E3
bE
nF
-
Fully
automatic
3E
4E
CausesRemarks
-
The part of the hose where the water level sensor
is located is damaged (punctured).
- The hose is clogged with foreign material.
The hose is folded.
-
- Too much lubricant has been applied to the
insertion part of the air hose.
- Hose engagement error (disengaged)
-
Part fault (Faulty internal soldering)
- The water level sensor terminal is disengaged.
- Main PBA fault.
-
The PBA
- The motor spin net is not engaged.
- The motor’
circuited or cut)
- The hall sensor terminal is not connected.
- Foreign material (a screw) has entered the motor.
Motor overloaded due to too much laundry (Non-
sensing)
-
The motor hall sensor terminal is not connected.
- PBA fault
- The motor driving error from the PBA is weak.
: Unstable relay operation, etc.
- This occurs due to erroneous operating signals
for the motor hall sensor
- The IPM terminal of the main PBA is not
connected.
- The DD motor cover is out of place.
- The PCB housing terminal is not connected.
- PBA
- DD motor fault
-
Foreign material is entering the water supply
valve.
The water supply valve terminal is not connected.
(Wire disconnected)
- The warm water and rinse connectors are wrongly
connected to each other
- This occurs if the PCB terminal from the drain
hose to the detergent drawer is not connected.
Check whether the transparent hose is folded or
torn.
- The cold and warm water supply hoses are
wrongly engaged into each other.
The temperature of the water supplied through
the dry valve during a dry cycle is sensed as
higher than 70 ˚C.
- The water temperature is sensed as higher than
50 ˚C in the Wool or Lingerie courses.
connector terminal is not connected.
s internal coil is damaged (short-
.
fault
.
For USA
products, this
error occurs
because of
restrained
revolutions
For USA
products, this
error occurs
when an
interference is
generated due
to too much
laundry, etc.
If this error
occurs in the
W
The water
supplied for 1
minute drying
the
is 0.3 ~ 0.4 L.
ool course
drying cycle
Page 26
Drum
Error Type
Drain Error5E
Motor Error8E-3E
Power Error
Communication
Error
Switch Error
(Main Relay
Error)
Error
mode
9E1
9E2Plo
AE13E--
bE112E
bE214E
bE318E
Old
error
mode
5E
E5
PH1
For USA
nd5E
2E
PF
E2-
Sr-
Fully
automatic
CausesRemarks
-
The pump motor impeller is damaged internally.
- The wrong voltage (220 V → 110 V) is supplied to
the parts.
- Part fault
This occurs due to freezing in the winter season
-
- The drain hose is clogged. (Injection error, foreign
material)
- Clogged with foreign material
The water pump terminal is not connected: rubber
band, bills, cotton, hair pins, coins
-
This occurs when motor driving is unstable
because the motor hall sensor does not work.
- This occurs when the PBA
unstable or the control circuit has an error.
- Check whether the wire connector is connected
correctly or whether there is a contact error
Check the consumer’s power conditions.
: Make sure to check the operating voltage.
Connect a tester to the internal power
terminals during the Boil or Dry operations
and observe the washing machine’s operation
carefully
.
: Check the voltages. (An error occurs when
under or over voltage is supplied.)
: Check whether a plug receptacle is used.
-
When the connecting wire is 1m, a momentary
low voltage may drop up to 10 V
- Main PBA
-
This error is not a fault but occurs during a
momentary power failure
: If started again when this error code is
: If the washing machine is not operating and
- The signals between the sub and main PBAs are
not sensed because of a communications error.
Check the connector connections between
the sub and main PBAs carefully. → Check for
incorrect or loose connections, etc.
- Remove the sub PBA
faulty soldering.
- The Power button is pressed continually (for more
than 12 seconds).
- The switch is pressed unevenly because of a
deformation of the control panel.
- This error may occur when the screws that hold
the sub PBA in place are tightened too much.
- A button other than the Power button is
continually pressed (for more than 30 seconds).
-
Deformation of an internal plastic injection part
- A screw for assembling the sub PBA is tightened
too much.
-
The main relay of the PBA is short-circuited.
- The main relay terminal is connected incorrectly.
(The terminal is bent and contact cannot be
made.)
fault (sometimes)
displayed, the operation restarts from the cycle
that was stopped due to the power failure.
this error code is displayed, it is displayed to
notify that a power failure has occurred.
IPM operation is
C/Panel and check for any
.
For Full
Automated
products, no
error code is
displayed for a
power error
When the
PBA
relay does not
operate
.
motor
Troubleshooting _ 25
Page 27
26 _ Troubleshooting
Error Type
Cooling ErrorCE
Door Error
Fan ErrorFE
Error
mode
dE
door
dE1dE1
dE2dE2
Drum
Old
error
mode
CE
cE
dE
Ed
door
F
FE
For USA
--
dS
(Before
operation)
dL
(During
operation)
LO
(Unlock
Fail)
FL
(Lock Fail)
--
--
Fully
automatic
dE
-
CausesRemarks
-
occurs when the temperature of the washing
This
machine is more than 55 ˚C and no draining is
performed.
n: If hot water comes into contact with skin, it
(Reaso
may cause burns.)
- This occurs when the water temperature, for a
specific course, exceeds 55 ˚C. In that case, the
water will be drained to the Reset level.
- This represents a thermal sensor error or any
misuse of the unit.
-
A switch contact error because of a deformation
of the door hook
- When the door is pulled by force
-
This occurs in the Boil wash because the door is
pushed due to a pressure difference from internal
temperature changes
- The door lock switch terminal is connected
incorrectly.
The door lock switch terminal is broken.
-
- This occurs intermittently because of an electric
wire leakage
-
Main PCB fault
- This occurs if the Power switch is turned on/off
continually and too much heat is generated (This
error is difficult to be reproduced.)
-
The start condenser terminal comes out of place
when inserting the top cover
- The fan motor has a wire disconnected or the belt
is out of place. Therefore, the fan does not start.
- The cooling wings are restrained or stains have
developed on the bearings.
does not start.
-
Start condenser fault
→ In this case, you cannot detect it with a tester.
Always replace the start condenser
.
Therefore, the fan
If this error
occurs for
another
reason, it
is due to a
washing heater
sensor fault.
Replace it.
When the door
is not opened
after the door
open operation
When the door
is not locked
after the door
close operation
Page 28
Error Type
Heater Error
W
ater Leakage
Error
Overflow Error
Error
mode
HE
HE1
HE2HE2
HE3-
LE
LE1
OE
OF
Old
error
mode
HE1
11E
Drum
HE
E5
E1
Ec
E9
OE
OF
E3
For USA
Hr
(Heater
Relay)
LELE
OE-
Fully
automatic
-
CausesRemarks
-
The washing heater is short-circuited or has a
wire disconnected.
- The washing heater in the tub has an error.
(Contact error, temperature sensor fault)
- If the water level sensor operates without water
because water is frozen or for any other reason
and the temperature sensor engaged at the
bottom to prevent overheating for the washing
heater detects a temperature of 100 to 150 ˚C,
the washing machine turns the input power off.
- This error occurs when the red temperature
sensor at the center of the dry heater operates (at
a temperature higher than 145 ˚C)
: Corrective action – Press the button at the
center lightly
operate normally.
Alternatively
the temperature sensing is unstable because of
functional degradation.
- This occurs when the steam function does not
operate normally.
- This error does not occur in existing drum
products. Check whether the product is a steam
model
Heater engagement fault (out of place)
-
- The air hose is out of place and water leakage
occurs during the spin cycle.
- The tub back at the safety bolts fixing part is
broken.
- W
ater leakage occurs at the front with foaming
because of too much detergent
- Water leakage occurs because the connecting
hose to the detergent drawer is connected
incorrectly.
- The drain pump filter cover is engaged incorrectly.
- W
ater leakage occurs at the drain hose.
- The duct condensing holding screws are worn.
- The nozzle-diaphragm is engaged in the opposite
direction or the rubber packaging is omitted.
-
Water leakage occurs because the screws that
hold the tub back and front in place are fastened
incorrectly.
- The leakage sensor is faulty.
-
Water is supplied continually because the water
level detection does not work.
Because the drain hose is clogged and there
is an injection error (at a narrow section), the
water level detection does not work and water is
supplied continually.
- Water is supplied continually because of freezing
or because there is foreign material in the water
supply valve.
- This error may occur when the water level sensor
is degraded.
. The washing machine will
, replace the temperature sensor if
For USA
products, if
the heater
has no error,
this occurs
because of
a PBA relay
malfunction.
For USA
products, this
error occurs
because the
water level
sensor terminal
is out of place.
Troubleshooting _ 27
Page 29
28 _ Troubleshooting
Error Type
Temperature
Sensor Error
Unbalance
Error
Foaming
Detected
Mems PBA
Error Detected
Drum
Error
mode
tE1
tE2tE2--
tE3tE3--
UE
Sud-
Old
error
mode
tE1
--E8
6E
UE
E4
For USA
tE-
dcUE
SUdS-
automatic
Fully
-
CausesRemarks
-
The washing heater in the tub has an error.
(Contact error, temperature sensor fault)
- The connector is connected incorrectly or is
disconnected.
- If the water level sensor operates without water
because the water is frozen or for any other
reason and the temperature sensor engaged at
the bottom to prevent overheating for the washing
heater detects a temperature of 100 to 150 ˚C,
the washing machine turns the input power of
- The temperature sensor for the duct assy fan
housing is faulty.
(A sensor fault such as an internal short-circuit or
wire disconnection)
- The connector is out of place or has a contact
error
.
- This occurs when the duct condensing
temperature sensor is open.
- This occurs when the duct condensing
temperature sensor has a wire disconnected or is
short-circuited.
- The connector is out of place or has a contact
error.
-
As laundry causes this error
- Find the reason for the unbalance and solve it as
directed in the user manual.
-
This occurs when too much foaming is detected.
It is also displayed while foaming is removed.
When the removal is finished, the normal cycle
proceeds. “Sud” or “SUdS” is displayed when too
much foaming is detected and “End” is displayed
when the removal of the foaming is finished.
(This is one of the normal operations. It is an error
for preventing non-sensing faults.)
- Error detected in the Mems PBA or data error
detected. Check the wire connections.
Replace if necessary.
1. Check the wire connections.
Replace the Mems PBA.
2.
3. Main PBA wire connection error or PBA
nano part malfunction. Replace if necessary.
, check the laundry.
f.
’s silver
Heater sensor
fault
: When the
connector is
connected
incorrectly or
has a wire
disconnected
or contact error
Duct
condensing
temperature
sensor
fault (for
models before
the silver nano
function was
applied)
Dry heater
temperature
sensor fault (for
models before
the silver nano
function was
applied)
Page 30
4-2. CORRECTIVE ACTIONS FOR EACH ERROR CODE
sensor and the connector
are connected.
KHz with no load
Check the water level sensor
frequency.
- Check it after the water level
- Frequency: Approx. 26.4
► DD MOTOR
Check the resistance on the
main PCB motor. (Between pins
1 and 3, and 1 and 4 of the four
MΩ
(4) pins)
- Resistance: Approx. 2 to 4
- Check the voltage when the
power is on.
► UNIVERSAL MOTOR
Check the Resistance of Nos.1
and 4 of the wire pin on the side
of the TACHO SENSOR.
40 to 45 Ω (Normal)
- Resistance: Approximately
needs to be reproduced.
(Turn the drum by hand.)
to 12V (Voltages may differ
depending on the speed of
the revolutions.)
► THREE PHASE MOTOR
Measure the Resistance of Nos.
2 and 3 of the wire pin on the
side of the HALL SENSOR.
- The revolution of the drum
- Resistance: Approximately 3
Check the water level sensor terminal
connections and contacts.
An error occurs if an incorrect water level
sensor is used. Make sure to check the
material code. (Abnormal operation)
If the error persists despite taking the action
above, replace the PBA.
•
•
• If the water level sensor is faulty, replace it.
•
level sensor terminal
sensor is folded.
• Water level sensor fault
• Incorrect connections of the water
• The hose part for the water level
• Main PCB fault
1E
control circuit is faulty, replace the
Check whether the stator of the motor cover is
damaged.
material.
connections and contacts.
due to too much laundry.
hall sensor.
• Check the motor connector terminal
• 3E1 is displayed because overloading occurs
• If the hall sensor terminal is faulty, replace the
Washing motor fault
•
washing motor/hall sensor
• Washing motor hall sensor fault
• Incorrect connections of the
3E
3E1
• Check for coil disconnections due to foreign
•
ashing motor rotor and stator
fault
connector
W
•
3E2
3E3
3E4
PBA.
• If the PBA
• Main PCB fault
Error TypeError ModeCausesCorrective ActionsDescription of Photo
Water Level
► These are common troubleshooting procedures for each drum-type washer error mode. For detailed information, refer to the general repair scripts.
Sensor
Washing Motor
Error and Hall
Sensor Error
Troubleshooting _ 29
Page 31
30 _ Troubleshooting
water supply valve.
between the terminals of the
water supply valve.
foreign material in the water
supply valve diaphragm.
1. Check the resistance for the
- Resistance: 4.0 to 5.0 Ω
2. Check whether there is
6.3 Ω between the Terminals
for the Water Supply Valve
► DRAIN MOTOR
Resistance: Approximately
174 Ω between the Terminals
for the Water Supply Valve
► DRAIN PUMP
Resistance: Approximately
-
s communication circuit is
disconnected, replace it.
• If the water supply valve has a wire
Error TypeError ModeCausesCorrective ActionsDescription of Photo
Check whether the water supply valve is
clogged with foreign material and whether
water is supplied continually.
of freezing in the winter season.
the PBA.
•
• Check whether no water is supplied because
• If the PBA relay operates abnormally, replace
• Water supply value fault
• Main PCB fault
• Freezing in the winter season
4E
4E1
4E2
Water Supply
Error
If the drain pump operates abnormally
intermittently when the temperature of the
water in the tub is high.
to freezing in the winter season, check the
method to remove the freezing and remove as
pump motor are restrained by foreign material.
process.
and if there is any wires disconnected.
• Check whether the revolutions of the drain
• Check the same thing for the natural drain
• Check whether the connections are correct
•
pump• Main PCB fault
• Drain pump fault
• Freezing in the winter season
• Foreign materials in the drain
Drain Error5E
directed.
• If the motor revolutions are restrained due
contacts between the sub and main PBAs.
• Check the wire connections and terminal
• Check whether the sub PBA is short-circuited
• Check for disconnected wires.
main PBAs are not sensed.
• The signals between the sub and
AE
Communication
faulty, replace it.
because of moisture.
• If the main PBA’
between the sub and main PBAs.
• Incorrect wire connections
Error
Page 32
occurs after approx. 30
seconds has passed.
between a control panel
Check the contact between the
control panel buttons and their
corresponding tact switch.
- There must be a gap
Otherwise, an error
button and its corresponding
micro switch.
f error has
GAP
terminals and the voltage
of the Heater.
Check 27±10% on both
Check the resistance on the
Heater. (For faulty features)
Check the voltages on the red
/ blue terminals of the Heater
while washing.
.
tact switch is continually pressed.
• Check whether either the Power switch or a
Error TypeError ModeCausesCorrective ActionsDescription of Photo
screws are fastened too much. If they are
fastened too much, loosen them a little.
occurred, replace the main PBA.
connections are incorrect. Check the
connections. If there is no error in the
connections, replace the main PBA.
• Check whether the service PBA holding
• If the main PBA switching IC on/of
• The “bE3” error occurs if the main relay
button other than the Power
The Power button is continually
pressed.
button is continually pressed.
•
• A
• Main PCB relay fault
bE1
bE2
bE3
Switch Error
(Main Relay
Error)
This error occurs if the water temperature
•
is due to a temperature sensor fault. Replace
is more than 50 ˚C in draining. Check the
temperature.
• If the water temperature is normal, this error
• Washing temperature sensor fault
• Description of PL hazard
Cooling ErrorCE
to prevent water leakage.
the washing heater
When replacing the washing heater, take care
prevention
Troubleshooting _ 31
Page 33
32 _ Troubleshooting
► TYPE 1
Check the door switch voltage.
Check the voltage after the
power is on. (That is, check the
door switch when the power
button is turned on and no
operating key is pressed.)
.
during the Boil cycle.
If it is detected that the door is open, close the
door
Check and repair the power wire connections
• If a dE error occurs, check whether it occurs
-
• The 220V is directly connected to the door.
► TYPE 2
The resistance of Nos. 3 and 5
of the DOOR LOCK SWITCH
must be approximately 949 Ω.
.
and insulation state.
Replace if faulty.
• Check the main PBA door sensing circuit.
• Check the door switch. Replace if faulty
► TYPE 1
Check the dry fan motor
operation.
Check the motor voltage during
the dry cycle.
,
defects for the dry motor.
faults.• If the start condenser has a functional error
• Check for disconnected wires and insulation
• Check connector connections and contact
► TYPE 2
the motor rotates normally. However, because
the start condenser operates unstably, replace
it.
The resistance of both terminals
of the AIR WASH MOTOR must
be approximately 298 Ω.
Error TypeError ModeCausesCorrective ActionsDescription of Photo
• Door switch fault
• Drain pump fault
• Dry duct fan motor fault.
• Main PCB fault
dE
dE1
dE2
Door Error
• Main PCB fault
• Dry duct fan motor fault
FE
Dry Duct Fan
Error
Page 34
hose is folded, cut, or
material, such as
underwear wires or coins.
(Automatic Drainage)
-
► DRAIN PUMP TYPE
Check for any foreign
Check whether there is any
foreign material in the bellows.
ub connections and take any
► PUMP TYPE
Check for any leakage on the
base, Hose, Valve and Tub
connections.
Check the hose connected to
the water level sensor.
damaged.
Check whether the
An HE or HE1 error occurs.
overheating sensor is faulty, replace it.
- An HE2 error occurs.
Check for disconnected wires for the washing
heater. Replace if faulty.
-
•
• Because the dry heater or air refresh heater
Heater fault
sensor at the center of the dry
heater
•
• A fault of the red temperature
HE
HE1
HE2
- An HE3 error occurs.
• Check the steam heater. Replace if faulty.
• Steam function fault
• Freezing in the winter season
HE3
Error TypeError ModeCausesCorrective ActionsDescription of Photo
Heater Error
the drain bellows are clogged with foreign
material. Remove the foreign material.
Check the drain motor operation. Replace if it
Check for any leakage on the base, Hose,
Valve and T
required action.
•
• For natural draining, this error occurs because
Check for any leakage.
•
• Foreign material in the DV case
LE
ater Leakage
W
Error
does not operate normally.
•
engagement in the product
• Fault of a hose or incorrect part
LE1
Check the hose. This error occurs if it is torn
or has a hole.
winter season. Check the method to remove
replace it.
• If the water level sensor has a functional error,
•
Water level sensor fault
•
OE
Overflow Error
freezing and follow as directed.
• This error occurs if water is frozen in the
• Freezing in the winter season
OF
Troubleshooting _ 33
Page 35
-
, replace it.
- A tE1 error occurs.
temperature sensor connector.
functional error, replace it.
- A tE2 error occurs.
condensing temperature sensor connector.
has a functional error, replace it.
temperature sensor connector.
a functional error
• Check the connections for the dry heater
• Check the connections for the washing heater
• If the washing heater temperature sensor has
• If the dry heater temperature sensor has a
• Check the connections for the duct
- A tE3 error occurs.
• If the duct condensing temperature sensor
-
,
make sure to check and follow the related
directions in the user manual and follow
the directions.
they may cause an unbalanced situat ion.
- If they are small but absorb a lot of water
• Check the type of laundry. Check whether
• Washing temperature sensor fault
• Dry temperature sensor fault
tE1
Error TypeError ModeCausesCorrective ActionsDescription of Photo
34 _ Troubleshooting
of the dry condensing sensor
Freezing in the winter season
• Faulty and incorrect connections
• Main PCB fault
•
tE2
tE3
Temperature
Sensor Error
Motor hall sensor fault
•
• Caused by the laundry
Unbalance ErrorUE
Page 36
. PCB DIAGRAM
-1. MAIN PCB (BEST: WF880*P* / WF870*P*)
LocationPart No.FunctionDescription
1RY1Main RelayReceives 220 ACV to operate the PBA.
2RY3Heater RelayFor driving the heater power
3CN9Power Supply T
4CN8Water Level and Thermal Sensor Connection T
5CN5Motor Protector Connection TerminalProtects the motor against abnormal current.
6CN4Silver-Nano Control Connection
7CN6Terminal for Each Driving SectionLocks the door, supplies cold/hot water
8CN3Motor Tacho Connection T
9CN2Motor Power Supply T
_ PCB Diagram
erminalReceives 220 ACV to operate the PBA.
erminalDetects the water supply / drainage and the heater operations.
TerminalControls the behavior of the silver-nano control PBA.
, and operates the drain motor
erminalControls the speed of the motor with the tachometer.
erminalDetects whether the motor is operating normally.
Page 37
-2. MAIN PCB (BETTER: WF880*S* / WF870*S*)
LocationPart No.FunctionDescription
1RY1Main RelayReceives 220 ACV to operate the PBA.
2RY3Heater RelayFor driving the heater power
3CN9Power Supply T
4CN8Water Level and Thermal Sensor Connection T
5CN5Motor Protector Connection TerminalProtects the motor against abnormal current.
6CN4Silver-Nano Control Connection
7CN6Terminal for Each Driving SectionLocks the door, supplies cold/hot water
8CN3Motor Tacho Connection T
9CN2Motor Power Supply T
erminalReceives 220 ACV to operate the PBA.
erminalDetects the water supply / drainage and the heater operations.
TerminalControls the behavior of the silver-nano control PBA.
, and operates the drain motor
erminalControls the speed of the motor with the tachometer.
erminalDetects whether the motor is operating normally.
PCB Diagram _ 6
Page 38
-3. CIRCUIT DIAGRAMS OF MAIN PARTS (BEST: WF880*P* / WF870*P*)
► CN4
► CN3
1. Motor Tachometer Connection
2. NC
3. NC
4. Motor Tachometer Connection
1. Silver-Nano Forward Current Control
2. Silver-Nano Backward Current Control
3. Silver-Nano Current Volume Control
4. Silver-Nano Activation On/Off
5. GND
► CN2
1. Motor-Driving Relay Connection
2. NC
3. Motor-Driving Power Connection
4. High Speed Relay Connection
5. High Speed Relay Connection
6. Motor-Driving Relay Connection
► CN5
1. Motor Protector Connection
2. Motor Protector Connection
_ PCB Diagram
► CN6
1. Air Wash FAN Connection
2. NC
3. Air Wash Heater Connection
4. Door Lock Relay Connection
5. Drain Pump Connection
6. Hot-Water Valve Connection
7. Spare Valve Connection
8. Cold-Water Valve Connection
► CN8
1. Heater Temperature Sensor
2. Heater Temperature Sensor
3. Water-Level Sensor Signal
4. 5V
5. GND
6. NC
7. Leakage Sensor
8. NC
► CN9
Power Supply
► Relay
RY1 Power Supply Relay
RY3 Heater Relay
Page 39
-4. CIRCUIT DIAGRAMS OF MAIN PARTS (BETTER: WF880*S* / WF870*S*)
► CN4
► CN3
1. Motor Tachometer Connection
2. NC
3. NC
4. Motor Tachometer Connection
1. Silver-Nano Forward Current Control
2. Silver-Nano Backward Current Control
3. Silver-Nano Current Volume Control
4. Silver-Nano Activation On/Off
5. GND
► CN2
1. Motor-Driving Relay Connection
2. NC
3. Motor-Driving Power Connection
4. High Speed Relay Connection
5. High Speed Relay Connection
6. Motor-Driving Relay Connection
► CN5
1. Motor Protector Connection
2. Motor Protector Connection
► CN6
1. Air Wash FAN Connection
2. NC
3. Air Wash Heater Connection
4. Door Lock Relay Connection
5. Drain Pump Connection
6. Hot-Water Valve Connection
7. Spare Valve Connection
8. Cold-Water Valve Connection
► CN8
1. Heater Temperature Sensor
2. Heater Temperature Sensor
3. Water-Level Sensor Signal
4. 5V
5. GND
6. NC
7. Leakage Sensor
8. NC
► CN9
Power Supply
► Relay
RY1 Power Supply Relay
RY3 Heater Relay
PCB Diagram _
Page 40
-5. SUB PCB (BEST: WF880*P* / WF870*P*)
LocationPart No.FunctionDescription
1BUZZER1BUZZER CircuitryEmits a sound when a menu key or encoder key is pressed or when a program is finished.
2DSP1Time DisplayDisplays the remaining time of the selected cycle.
3CN1Program WritingConnected when writing a program for updating or modifying the software.
4DSP2Cycle DisplayDisplays menus and the progress.
_ PCB Diagram
Page 41
-6. SUB PCB (BETTER: WF880*S* / WF870*S*)
LocationPart No.FunctionDescription
1BUZZER1BUZZER CircuitryEmits a sound when a menu key or encoder key is pressed or when a program is finished.
2DSP1Time DisplayDisplays the remaining time of the selected cycle.
3CN1Program WritingConnected when writing a program for updating or modifying the software.