Samsung WF361BVBEWR User Manual

Washing Machine

user manual

WF361*
WF363*
WF365*

This manual is made with 100% recycled paper.

imagine the possibilities

Thank you for purchasing this Samsung product.
To receive more complete service or accessory

parts, please register your product at or contact

www.samsung.com/register

1-800-SAMSUNG (726-7864)

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features of your new washer

1. Extra Large Capacity

Even bulky garments and blankets get super clean. The large capacity leaves enough room
for a more thorough, cleaner wash.

2. VRT™ (Vibration Reduction Technology)

This Samsung washer performs smoothly at top spin speeds, minimizing noise and vibration.

3. Direct Drive Inverter Motor

The power to handle anything! Our direct-drive inverter motor delivers power right to the
washer tub from a variable speed, reversible motor. A beltless direct-drive motor generates
a higher spin speed of 1100 rpms for more effective, quiet operation. The washer also has
fewer moving parts, meaning fewer repairs.

4. Sanitize

When you select the NSF certified Sanitize cycle, the water heats to an extra high
temperature and removes 99.9% of certain bacteria typically found on clothing, bedding, or
towels. This certification is awarded by NSF International, an independent third-party testing
and certification organization. Please check the garment care label to avoid garment
damage. Only sanitizing cycles have been designed to meet the requirements of this protocol
for sanitization efficacy.

Sanitization Performance of Residential and
Commercial, Family-Sized Clothes washers

5. Pure Cycle

Using the Pure Cycle drum cleaning process helps to keep your washing machine clean even
without any chemical detergent or bleach. Keep your drum cleansed and odourless with this
specialized cleaning program.

NSF Protocol P172

TM

6. Child Lock

The Child Lock function ensures that curious little hands are kept out of your washing
machine.

This safety feature stops your children from playing with the operation of the washing
machine, and alerts you when it is activated.

7. Delay Start

Delay a cycle for up to 19 hours in one-hour increments and increase the convenience of
using your washing machine especially when you have to go out.

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8.

Pedestal with Storage Drawers (Model No : WE357*)

An optional 15” pedestal is available to raise the washer for easier loading and unloading.
The pedestal also offers a built-in storage drawer that can hold a 100 oz. bottle of detergent.

9. Stacking (Model No : SK-3A1/XAA , SK-4A/XAA , SK-5A/XAA)

Samsung washers and dryers can be stacked to maximize usable space. An optional
stacking kit is available for purchase from your Samsung retailer.

<Pedestal with Storage Drawers> <Stacking>

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safety information

Congratulations on your new Samsung washer. This manual contains important
information on the installation, use, and care of your appliance. Please take time
to read this manual to take full advantage of your washer’s many benefits and
features.

WHAT YOU NEED TO KNOW ABOUT SAFETY INSTRUCTIONS

Warnings and Important Safety Instructions in this manual do not cover all possible conditions and
situations that may occur. It is your responsibility to use common sense, caution, and care when installing,
maintaining, and operating your washer.

IMPORTANT SAFETY SYMBOLS AND PRECAUTIONS

What the icons and signs in this user manual mean:

Hazards or unsafe practices that may result in severe personal injury
or death.

WARNING

CAUTION

These warning signs are here to prevent injury to you and others.

Please follow them explicitly.

After reading this section, keep it in a safe place for future reference.

Read all instructions before using the appliance.

To reduce the risk of fire, explosion, electric shock, or personal injury
when using your washer, follow these basic safety precautions:

Hazards or unsafe practices that may result in minor personal injury or
property damage.

Do NOT attempt.

Do NOT disassemble.

Do NOT touch.

Follow directions explicitly.

Unplug the power plug from the wall socket.

Make sure the machine is grounded to prevent electric shock.

Call the service center for help.

Note

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WARNING: To reduce the risk of fire, electric shock, or injury to persons when using your
appliance, follow basic precautions, including the following:

WARNING

1. Read all instructions before using the appliance.

2. Do not wash or dry articles that have been previously cleaned in, washed in, soaked
in, or spotted with gasoline, dry-cleaning solvents, other flammable or explosive
substances as they give off vapors that could ignite or explode.

3. Do not allow children to play on or in the appliance. Close supervision of children is
necessary when the appliance is used near children.

4. Before the appliance is removed from service or discarded, remove the door to the
washing or drying compartment.

5. Do not reach into the appliance if the drum is moving.

6. Do not install or store this appliance where it will be exposed to the weather.

7. Do not tamper with controls.

8. Do not repair or replace any part of the appliance or attempt any servicing unless
specifically recommended in the user-maintenance instructions or in published user­repair instructions that you understand and have the skills to carry out.

9. Do not add gasoline, dry-cleaning solvents, or other flammable or explosive substances
to the wash water. These substances give off vapors that could ignite or explode.

10. Under certain conditions, hydrogen gas may be produced in a hot water system
that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If
the hot water system has not been used for such a period, before using a washer or
combination washer-dryer, turn on all hot water faucets and let the water flow from
each for several minutes. This will release any accumulated hydrogen gas. As the gas is
flammable, do not smoke or use an open flame during this time.

State of California Proposition 65 Warnings:

WARNING

The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of
California to publish a list of substances known to the State of California to cause cancer,
birth defects, or other reproductive harm, and requires businesses to warn of potential
exposure to such substances.
This product contains a chemical known to the State of California to cause cancer, birth
defects, or other reproductive harm. This appliance can cause low-level exposure to some
of the substances listed, including benzene, formaldehyde, and carbon monoxide.

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safety information

CRITICAL INSTALLATION WARNINGS

WARNING

Plug the power cord into an AC 120 V / 60 Hz / 15 A wall socket or higher and use the socket
for this appliance only. In addition, do not use an extension cord.

- Sharing a wall socket with other appliances, using a power strip, or using an extension chord
may result in electric shock or fire.

- Do not use an electric transformer. It may result in electric shock or fire.

- Ensure that the voltage, frequency, and amperage provided at the wall socket match the
power specifications of the product.

The installation of this appliance must be performed by a qualified technician or service
company.

- Failing to do so may result in electric shock, fire, an explosion, problems with the product, or
injury.

Remove all foreign substances such as dust or water from the power plug terminals and contact
points using a dry cloth on a regular basis.

- Unplug the power plug and clean it with a dry cloth.

- Failing to do so may result in electric shock or fire.

Plug the power plug into the wall socket in the right direction so that the cord runs towards the
floor.

- If you plug the power plug into the socket in the opposite direction, the electric wires within
the cable may be damaged and this may result in electric shock or fire.

This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.

- This may result in electric shock, fire, an explosion, or problems with the product

- Never plug the power cord into a socket that is not grounded correctly and make sure that it
is in accordance with local and national codes.

Do not install this appliance near a heater or inflammable material.
Do not install this appliance in a humid, oily or dusty location, in a location exposed to direct
sunlight and water (rain drops).
Do not install this appliance in a location where gas may leak.

- This may result in electric shock or fire.

Plug the power plug into the wall socket firmly. Do not use a damaged power plug, damaged
power cord or loose wall socket.

- This may result in electric shock or fire.

Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord, insert
the power cord between objects, or push the power cord into the space behind the appliance.

- This may result in electric shock or fire.

Do not pull the power cord when unplugging the power plug.

- Unplug the power plug by holding the plug.

- Failing to do so may result in electric shock or fire.

If the power plug or power cord is damaged, contact your nearest service center.

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INSTALLATION CAUTIONS

CAUTION

Position the appliance so that the power plug is easily accessible.

- Failing to do so may result in electric shock or fire due to electric leakage.

Install your appliance on a level and hard floor that can support its weight.

- Failing to do so may result in abnormal vibrations, noise, or problems with the product.

Unplug the power plug when the appliance is not being used for long periods of time or during a
thunder/lightning storm.

- Failing to do so may result in electric shock or fire.

CRITICAL USAGE WARNINGS

WARNING

If the appliance is flooded, cut the power immediately and contact your nearest service center.
If the appliance emits a strange noise, a burning smell, or smoke, unplug the power plug
immediately and contact your nearest service center.

- Failing to do so may result in electric shock or fire.

In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without
touching the power plug. Do not touch the appliance or power cord.

- Do not use a ventilating fan.

- A spark may result in an explosion or fire.

Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or
other flammable or explosive substances.

- This may result in electric shock, fire or an explosion.

Do not open the washer door by force while the washer is operating (high-temperature washing/
drying/spinning).

- Water flowing out of the washer may result in burns or cause the floor to be slippery.
This may result in injury.

- Opening the door by force may result in damage to the product or personal injury.

Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washer
before using it.

Do not insert your hand under the washer.

- This may result in injury.

Do not touch the power plug with wet hands.

- This may result in electric shock.

Do not turn the appliance off by unplugging the power plug while an operation is in progress.

- Plugging the power plug into the wall socket again may cause a spark and result in electric
shock or fire.

Keep all packaging materials well out of the reach of children, as packaging materials can be
dangerous to children.

- If a child places a plastic bag over his or her head, the child may sufficate.

Do not let children or infirm persons use this washer unsupervised.

- Failing to do so may result in electric shock, burns or injury.

Do not insert your hand or a metal object under the washer while it is operating.

- This may result in injury.

Make sure the detergent drawer is closed before you put laundry into the washer or remove
laundry from the washer.

- If the detergent drawer is open, you could strike the drawer with your head and injure
yourself.

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safety information

Do not attempt to repair, disassemble, or modify the appliance yourself.

- Do not use any fuse(such as cooper, steel wire, etc.) other than the standard fuse.

- If you need to repair or reinstall the appliance, contact your nearest service center.

- Failing to do so may result in electric shock, fire, problems with the product, or injury.

If water has enters the appliance anywhere but the drum, unplug the power plug and contact
your nearest service center.

- Failing to do so may result in electric shock or fire.

When the water supply hose comes loose from the faucet and floods the appliance, unplug the
power plug.

- Failing to do so may result in electric shock or fire.

If any foreign substance enters the appliance, unplug the power plug and contact you nearest
service center.

- Failing to do so my result in electric shock or fire.

USAGE CAUTIONS

CAUTION

If the washer is contaminated by a foreign substance such as detergent, dirt, food waste, etc.,
unplug the power plug and clean the washer using a damp, soft cloth.

- Failing to do so may result in discoloration, deformation, damage or rust.

If struck hard, the front glass can break. Take care when using the washer.

- If the glass is broken, it may result in injury.

After a water supply failure or when reconnecting the water supply hose, open the faucet slowly.
Open the faucet slowly after a long period of non-use.

- The air pressure in the water supply hose or the water pipe may result in damage to a part or
in water leakage.

If a drain error occurs during an operation, check if there is a drainage problem.

- If the washer is used when it is flooded because of a drainage problem, it may result in
electric shock or fire due to electric leakage.

Insert the laundry into the washer completely so that laundry does not get caught in the door.

- If laundry gets caught in the door, it may result in damage to the laundry or the washer, or
result in water leakage.

Ensure that the faucet is turned off when the washer is not being used.

- Ensure that the fittings on the water supply hoses are firmly connected to the faucets and
properly tightened.

- Failing to do so may result in property damage or injury.

Take care that the Rubber Seal and the Front Door Glass are not contaminated by a foreign
substance (e.g. waste, thread, hair, etc.)

- If a foreign substance is caught in the door or the door is not completely closed, it may cause
water leakage.

Open the faucets and check if the water supply hose connectors are firmly tightened and that
there is no water leaking before using the product.

- If the water supply hose connectors are loose, it may result in water leakage.

The product you have purchased is designed for domestic use only.
The use for business purposes qualifies as product misuse. If used for business, the product
will not be covered by the standard warranty provided by Samsung and no responsibility can be
attributed to Samsung for malfunctions or damage resulting from such misuse.

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If the wash is not started and the laundry is left for a period of time after you have added
detergent or applied stain remover or pre-treatment, the laundry may be discolored.

Select the recommended cycle and temperature on the basis of the laundry items, sort the
laundry by color on the basis of its colorfastness, and select the appropriate cycle.

Make sure that foreign objects such as pins, buttons, and coins are removed from clothing items
when adding laundry to the washer. Wash dirty laundry separately from relatively clean items and
wash fragile items separately from tougher textiles.

If an item is stained, wash it as soon as possible. Use stain remover or detergent only after
testing the colorfastness of the item by applying a small quantity to an inside seam.

Do not stand on top of the appliance or place objects (such as laundry, lighted candles,
lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.

- This may result in electric shock, fire, problems with the product, or injury.

Do not operate the appliance with wet hands.

- This may result in electric shock.

Do not spray volatile material such as insecticide onto the surface of the appliance.

- As well as being harmful to humans, it may also result in electric shock, fire, or problems with
the product.

Do not place an object that generates a electromagnetic field near the washer.

- This may result in injury due to a malfunction.

Since the water drained during a high-temperature wash or drying cycle is hot, do not touch the
water.

- This may result in burns or injury.

Do not wash, spin or dry water-proof seats, mats, or clothing (*).

- Do not wash thick, hard mats even if the washer mark is on the care label.

- This may result in injury or damage to the washer, walls, floor, or clothing due to abnormal
vibrations.

* Items not to wash: Woolen Bedding PLUS, rain covers, fishing vests, ski pants, sleeping

bags, diaper covers, sweat suits, and bicycle, motor cycle, car covers, etc.

Do not operate the washer when the detergent dispenser is open or removed.

- This may result in electric shock or injury due to water leakage.

Do not touch the inside of the tub during or just after drying as it is hot.

- This may result in burns.

Do not insert your hand into the detergent dispenser after opening it.

- This may result in injury as your hand may be caught.

Do not place any non-laundry objects, such as shoes, food waste, or animals into the washer.

- This can cause abnormal vibrations that can damage the washer, and, in the case of pets,
cause severe injury or death.

Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc.

- This may result in electric shock or injury.

Do not wash laundry contaminated by oils, creams, or lotions usually found in skincare shops or
massage clinics.

- This may result in the rubber seal becoming deformed and water leakage.

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safety information

Do not leave metal objects (safety pins, hair pins, etc.) or bleach in the tub for long periods of
time.

- This may cause the tub to rust.

- If rust appears on the surface of the tub, apply a neutral cleansing agent to the surface and
use a sponge to clean it. Never use a metal brush.

Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry contaminated
by dry cleaning detergent.

- This may result in spontaneous combustion or ignition due to the heat from the oxidation of
the oil.

Do not use hot water from water cooling/heating devices.

- This may result in problems with the washer.

Do not use natural hand-washing soap in the washer.

- If it hardens and accumulates inside the washer, it may result in problems with the product,
discoloration, rust, or bad odors.

Do not wash large laundry items such as Bedding PLUS in the washing net.

- Failing to do so may result in injury due to abnormal vibrations.

- Place smaller items, such as lace socks and lingerie in the washing net.

Do not use hardened detergent.

- If it accumulates inside the washer, it may result in water leakage.

Do not wash throw rugs or doormats.

- If you wash throw rugs or doormats, sand will accumulate inside the washer. The sand can
prevent the washer from draining properly.

Take care that children’s fingers are not caught in the door when closing it. This may result in
injury.

CRITICAL CLEANING INSTRUCTIONS

WARNING

Do not clean the appliance by spraying water directly onto it.
Do not use benzene, thinner, or alcohol to clean the appliance.

- This may result in discoloration, deformation, damage, electric shock, or fire.

Before cleaning or performing maintenance, unplug the appliance from the wall socket.

- Failing to do so may result in electric shock or fire.

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contents

SETTING UP YOUR WASHER

12

WASHING A LOAD OF LAUNDRY

19

CLEANING AND MAINTAINING YOUR

WASHER

26

12 Checking the parts

13 Meeting installation requirements

13 Electrical supply
13 Grounding
13 Water
13 Drain facility
14 Flooring
14 Location considerations
14 Alcove or closet installation (washer only)
14 Undercounter installation (washer only)
15 With optional pedestal base or stacking kit

16 Installing your washer

16 Installation flow chart

19 Loading your washer

19 Getting started

20 Overview of the control panel

22 Child Lock
23 Spin Only

23 Garment+

23 Using steam wash (WF363*, WF365*)

24 Detergent use

24 Features

26 Cleaning the exterior

26 Cleaning the interior

26 Cleaning the dispensers

26 Storing your washer

27 Cleaning the debris filter

28 Cleaning the door seal/bellow

28 Preserving the top cover and the front frame

29 Pure cycle

tm

TROUBLESHOOTING AND

INFORMATION CODES

30 Check these solutions if your washer…

32 Information codes

30

APPENDIX

34

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34 Fabric care chart

35 Helping the environment

35 Declaration of conformity

35 Specifications

36 Cycle chart

contents _11

setting up your washer

CHECKING THE PARTS

Unpack your washer and inspect it for shipping damage. Make sure you have received all of the items
shown below. If your washer was damaged during shipping, or you do not have all of the items, contact
1-800-SAMSUNG (1-800-726-7864).
To prevent personal injury or strain, wear protective gloves whenever lifting or carrying the unit.

Packing materials can be dangerous to children; Keep all packing material (plastic bags, polystyrene,
etc.) well out of childrens’ reach.

WARNING

- If a child places a plastic bag over his or her head, the child may sufficate.

Detergent drawer

Control panel

Door

Emergency

drain tube

Debris filter

Filter cover

Parts supplied

Hot water supply hose

Wrench Bolt hole covers Water supply hoses

Cold water supply hose

Work top

Plug

Drain hose

Tub

Adjustable legs

Hose guide Manual book

Tools needed

Pliers Flat screwdriver

* Bolt hole covers : The number of bolt hole covers depends on the model (3~6 covers).

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MEETING INSTALLATION REQUIREMENTS

Electrical supply

• 120 Volt 60 Hz 15 AMP fuse or circuit breaker

• Individual branch circuit serving only your washer is recommended.

• Your washer is equipped with a power cord.

Never use an extension cord.

CAUTION

Grounding

ELECTRICAL GROUNDING IS REQUIRED FOR THIS APPLIANCE.

This appliance must be grounded. In the event of malfunction or breakdown, grounding will
reduce the risk of electric shock by providing a path of least resistance for electric current.

This appliance is equipped with a power cord having a three-prong grounding plug for use in a
properly installed and grounded outlet.

The plug must be plugged into an appropriate outlet that is properly installed and grounded in
accordance with all local codes and ordinances.

Improper connection of the equipment-grounding conductor can result in a risk of electrical
shock. Check with a qualified electrician or serviceman if you are not sure whether the

WARNING

appliance is properly grounded. Do not modify the plug provided with the appliance. If it
does not fit the outlet, have a proper outlet installed by a qualified electrician.

IMPORTANT SAFETY PRECAUTIONS

• To prevent unnecessary risk of fire, electrical shock, or personal injury, all wiring and
grounding must be done in accordance with the National Electrical Code ANSI/FNPA, No.
70 Latest Revision and local codes and ordinances. It is the personal responsibility of the
appliance owner to provide adequate electrical service for this appliance.

Never connect the ground wire to plastic plumbing lines, gas lines, or hot water pipes.

CAUTION

01 SETTING UP YOUR WASHER

Water

To correctly fill your washer in the proper amount of time, water pressure of 20-116 psi (137­800 kPa) is required.

Water pressure less than 20 psi (137 kPa) may cause water valve failure, may not allow the water
valve to shut off completely, or may extend the fill time beyond what your washer controls allow,
resulting in your washer turning off. A time limit is built into the controls to prevent flooding if a
hose becomes loose.

The water faucets must be within 4 ft. (122 cm) of the back of your washer to match the inlet
hose provided with your washer.

Accessory inlet hoses are available in various lengths up to 10 ft. (305 cm) for faucets that
are further away from the back of your washer.

To avoid the possibility of water damage:

• Have water faucets easily accessible.

• Turn off faucets when the washer is not in use.

• Periodically check that there is no leakage from the water inlet hose fittings.

Check all connections at the water valve and faucet for leaks.

WARNING

Drain facility

If you use a standpipe, the recommended height of the standpipe is 18 in (46 cm). The drain hose
must be routed through the drain hose clip to the standpipe. The standpipe must be large enough to
accept the outside diameter of the drain hose. The drain hose is attached the factory.

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setting up your washer

Flooring

For best performance, your washer must be installed on a solidly constructed floor. Wood floors
may need to be reinforced to minimize vibration and/or unbalanced load situations. Carpeting
and soft tile surfaces are contributing factors to vibration which can cause your washer to move
slightly during the spin cycle.

Never install your washer on a platform or weakly supported structure.

CAUTION

Location considerations

Do not install your washer in areas where water may freeze, since your washer will always retain
some water water in its water valve, pump, and hose areas. This can cause damage to the
pump, hoses and other components.

Alcove or closet installation (washer only)

MINIMUM CLEARANCES FOR CLOSET AND ALCOVE INSTALLATIONS:

Sides - 1 In. (2.5 cm)
Rear - 5.9 In. (15 cm)
If the washer and a dryer are installed together, the closet front must have at least a 72 in²

(465 cm²) unobstructed air opening. Your washer alone does not require a specific air opening.

Top - 17 In. (43.2 cm)
Closet Front - 2 In. (5.1 cm)

A

1 in.

(2.5 cm)

(68.6 cm)

27 in.

1 in.

(2.5 cm)

27 in.

(68.6 cm)

1 in.

(2.5 cm)

A. Recessed area
B. Side view - closet or confined area

Undercounter installation (washer only)

39 in.

(99 cm)

1 in.

(2.5 cm)

27 in.

(68.6 cm)

B

2 in.

(5 cm)

1 in.

(2.5 cm)

17 in.

(43.2 cm)

31,1 in.
(80 cm)

5.9 in.

(15 cm)

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With optional pedestal base or stacking kit

Required Dimensions for Installation With Pedestal

50.8 in. (129 cm) to clear open door

31.1 in.
(80 cm)

48 in.² *

(310 cm²)

24 in.² *

(155 cm²)

Closet or Door

Required Dimensions for Installation With Stacking Kit

5.9 in.

(15 cm)

3 in.

(7.6 cm)

3 in.

(7.6 cm)

1 in.

(2.5 cm)

27 in.

(68.6 cm)

31.1 in.

(80 cm)

38 in.

(96.5 cm)

53 in.

(134.6 cm)

(12.7 cm)

5.9 in.**
(15 cm)

01 SETTING UP YOUR WASHER

5 in.

6 in. *

(15.2 cm)

76 in.

(193 cm)

1 in.

(2.5 cm)

27 in.

(68.6 cm)

* Required spacing

** External exhaust elbow requires additional space.

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setting up your washer

INSTALLING YOUR WASHER

Before STEP 5 is complete, do not plug the power cord into a wall socket.

CAUTION

Packaging materials can be dangerous to children; keep all packaging material (plastic bags,
polystyrene, etc.) well out of the reach of children.

WARNING

Installation flow chart

levelling feet

Does

your washer

or noise?

Removing the shipping

bolts (*Drum only)

Powering your washing

machine

No

Finish the

installation

Connecting the water

and the drain

[Running a test cycle]

Run a test cycle (Rinse+Spin) with

small amount of laundary

(about 4~5 Towels)

Selecting a

location

Please

check again

before

steps.

Yes

Adjusting the

have excess vibration

STEP 1

Selecting a location

Before you install the washer, make sure the location:

• Has a hard, level surface without carpeting or flooring that may obstruct ventilation.

• Has no dust, oil, detergent etc.

• Is away from direct sunlight.

• Has adequate ventilation.

• Will not have temperatures at or below 32 ˚F or 0 ˚C.

• Is away from heat sources such as oil or gas.

• Has enough space so that the washer doesn’t stand on its power cord.

STEP 2

Removing the Shipping Bolts

Before using your washer, you must remove all shipping
bolts from the back of the unit.

1. Loosen all the bolts with the supplied wrench.

2. Slide the bolt and spacer up and remove the bolt with

the spacer through the hole in the rear wall of your
washer. Repeat for each bolt.

3. Fill the holes with the supplied plastic covers.

4. Keep the shipping bolts and spacers for future use.

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STEP 3

Installing your washer

1. Place the drain hose in the drain facility (tub,
sink, or standpipe.) If you connect the drain
hose to a standpipe, be sure an airtight
connection is NOT made between the drain
hose and the standpipe. The standpipe
must be at least 18 inches or 46 cm high
and no higher than 96 inches.

You must always exercise caution to avoid
collapsing or damaging the drain hose.
For best results, the drain hose should
not be restricted in any way – by elbows,
couplings, or excessive length. For
situations where the drain hose cannot be
conveniently elevated to at least 18 in or
46 cm, the drain hose must be supported.

Do not insert the drain hose too far into
the stand pipe: 6 - 8 inches, and no more.

2. Before connecting the inlet hoses to the water faucets,
make sure a washer is inside each coupling on both ends.

96” Max
18” Min

Laundry tub Stand pipe

Hose

retainer

Tie strap

96” Max
18” Min

01 SETTING UP YOUR WASHER

3. Thread the inlet hoses onto the HOT and COLD faucet

Coupling

Cold Hot

Rubber
washer

connections on the washer.
Attach the other end of each fill hose to a water valve. Make
sure the hose with Hot printed on it is attached to the HOT
faucet. Tighten by hand until snug, then tighten two-thirds of
a turn with pliers.

For correct water use, connect both HOT and COLD water
valves. If either or both are not connected, an “nF” (no fill)
error can occur.

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setting up your washer

4. Turn on the HOT and COLD water supply and check all
connections at the water valve and the faucet for leaks.

5. Slide your washer into position.

6. Level your washer by turning the leveling legs in or out as

necessary by hand or by using the wrench included with your
washer.
When your washer is level, tighten the locking nuts using the
wrench or (-) flathead screwdriver.

7. Plug the power cord into a 3-prong, well grounded 120 volt
60 Hz approved electrical outlet protected by a 15-amp fuse
or comparable circuit breaker.
Your washer is grounded through the third prong of the power
cord when plugged into a three-prong grounded receptacle.

Your washer must be leveled on all four sides. Use a
carpenter’s level on all four corners of your washer to ensure
it’s level. It’s also a good idea to recheck the leveling after
the first dozen washes.

Cold printed Hot printed

Avoid damage to the legs. Do not
move the washer unless the locking­nuts are fastened to the bottom of the
washer.

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washing a load of laundry

To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
INSTRUCTIONS before operating this appliance.

WARNING

LOADING YOUR WASHER

• You can fill the tub with dry, unfolded clothes, but DO NOT OVERLOAD the tub.

• Overloading may reduce washing efficiency, cause excess wear, and possibly cause creasing or

wrinkling of the load.

• Wash delicate items such as bras, hosiery, and other lingerie in the Delicates cycle with similar
lightweight items.

• When washing big bulky items or a few smaller items that don’t fill the tub completely – a rug, a pillow, stuffed
toys, or one or two sweaters, for example – add a few towels to improve tumbling and spin performance.

During the spin cycle, the washer may add water to redistribute any imbalance inside the drum.

• To ensure good cleaning results when washing heavily soiled loads, do not overload your washer.

• To add a forgotten item:

1. Press the Power button.

2. Press the Start/Pause Button.

3. Wait for the Door Lock light to go out (5 seconds).

4. Add the item, close the door, and press the Start/Pause Button.

After a 10-second pause, the cycle resumes.

To ensure thorough cleaning, add items within five minutes of starting the wash cycle.

GETTING STARTED

1. Load your washer.

2. Close the door.

3. Press the Power button.

4. Add detergent and additives to the dispenser (see pages 24~25).

5. Select the appropriate cycle and options for the load (see pages 20~21).

6. Press the Start/Pause Button.

7. The Wash Indicator light illuminates.

8. The estimated cycle time appears in the display.

The time may fluctuate to indicate the time remaining in the cycle better.

The actual time required for a cycle may differ from the estimated time in the display depending on the
water pressure, water temperature, detergent, and laundry.

9. Before your washer starts to fill, it will make a series of clicking noises to check the door lock and do a
quick drain.

• When the cycle is complete, the Door Lock light goes out and “End” appears in the display.

• DO NOT attempt to open the door until the Door Lock light is off. To add a forgotten item, see the

“Loading your washer” section. (page 19)

• When you restart your washer after a pause, expect a delay of up to 15 seconds before the cycle
continues.

• Pressing Power cancels the cycle and stops your washer.

• The Wash, Rinse, and Spin indicator lights illuminate during those portions of the cycle.

Do not place anything on top of your washer while it is running.

WARNING

02 WASHING A LOAD OF LAUNDRY

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washing a load of laundry

OVERVIEW OF THE CONTROL PANEL

2 7

2

11

1

Cycle Selector

1

3

10

6 85412

9

Select the appropriate cycle for the type of load.
This will determine the tumble pattern and spin speed for the cycle.

Normal - For most fabrics including cottons, linens, and normally soiled garments.
Heavy Duty - For sturdy, colorfast fabrics, and heavily soiled garments.
Perm Press - For wash-and-wear, synthetic fabrics, and lightly to normally soiled

garments.

To minimize wrinkling of laundry, select the Perm Press cycle.

Sanitize - For heavily soiled, colorfast garments. This cycle heats the water to 150 °F to
eliminate bacteria.

If you select Pause during the heating portion of the Sanitize Cycle, your washer
door will remain locked for your safety.

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Digital graphic

2

display

Extra Rinse

3

button (WF361*)

Temperature

4

selection button

Spin selection

5

button

Soil Level

6

selection button

Delay Start

7

button

Start/Pause

8

selection button

Power button

9

Steam button

10

(WF363*, WF365*)

Signal selection

11

button (WF361*,
WF363 *)

Pure Cycle™

12

button (WF361*,
WF365*)

Pure Cycle

TM

- Use for drum cleaning. It cleanses the drum of dirt and bacteria. Regular

use (after every 40 washes) is recommended. No detergent or bleach needed. (WF365*)
Delicates/Hand Wash - For sheer fabrics, bras, lingerie silk, and other hand wash-only

fabrics. For best results, use liquid detergent.
Wool - For machine-washable wool. Loads should be under 8 pounds. For best resultes

we recommend a load of 4.4 pounds or less.

• The Wool cycle washes laundry by moving the wash drum horizontally to maintain the
characteristics of the wool fibers and to prevent damage to the cloth. It then stops
for a while to allow the laundry to soak in the water. This pause in the operation of the
Wool cycle is normal.

• We recommend you use a neutral detergent to prevent damage to the cloth and to
improve the washing results.

Quick Wash - For lightly soiled garments needed quickly.
Rinse + Spin - Use for loads that need rinsing only or to add rinse-added fabric softener

to a load.

Displays the remaining cycle time, all cycle information, and error messages.

Add an additional rinse at the end of the cycle to more thoroughly remove laundry
additives and perfumes.

Press the Temp button repeatedly to cycle through the different water temperature
options.

Hot - Whites and heavily soiled, colorfast items.
Warm - Colorfast items. When you select warm rinse, only the final rinse will be warm.

The other rinses will be cold to conserve energy.

Eco Warm - Moderately soiled, colorfast items; most wrinkle-free items.
Cold- Brightly colored, very lightly soiled items.

Press the Spin button repeatedly to cycle through the different spin speed options.

High - Use for underwear, t-shirts, jeans, and sturdy cottons.
Medium - Use for jeans, wrinkle-free or wash-and-wear items, and synthetics.
Low - Use for delicate items needing a slow spin speed.
No Spin - Drains your washer without spinning. Use for extremely delicate items that

cannot tolerate any spin.
Spin Only – Only the spin cycle is performed.

Press the Soil Level button to select the Soil Level/washing time.

Heavy - For heavily soiled loads.
Normal - For moderately soiled loads. This setting is best for most loads.

- WF365*

Light - For lightly soiled loads.

You can delay any cycle for up to 19 hours in one-hour increments. Displayed hour
indicates the time at which the wash will be started.

Press to pause and restart programs.

Press once to turn your washer on. Press again to turn your washer off. If the washer
is left on for more than 10 minutes without any buttons being touched, the power
automatically turns off.

Press this button to use the steam wash function.
Steam wash is available with Normal, Heavy Duty, Perm Press, Sanitize cycles. For heavily
soiled, colorfast garments, Steam wash improves stain treatment and use less water of
each cycle (See page 23).

Press the signal button to turn the signal on or off.

Use for drum cleaning. It cleanses drum of dirt and bacteria. Regular use (after every 40
washes) is recommended. No detergent or bleach needed. (see page 29)

02 WASHING A LOAD OF LAUNDRY

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washing a load of laundry

Child Lock

Child Lock prevents children from playing with your washer.

Activating the Child Lock function

Press and hold both the Spin and Soil Level buttons simultaneously for approximately 3 seconds.

• When you activate the Child Lock function, the door locks and the “Child Lock [

illuminates.

• If you press the Start/Pause button after you have activated the Child Lock function, none of
the buttons will work except for the Power button.

• If you press a button when the buttons are locked, the “Child Lock [

Pausing the Child Lock function

When the door is locked or the buttons are locked by the Child Lock function, you can pause the
Child Lock operation for 1 minute by pressing and holding both the Spin and Soil Level buttons
simultaneously for approximately 3 seconds.

• If you pause the Child Lock mode temporarily, the door lock is released for 1 minute for user
convenience. During this period, the “Child Lock [

• If you open the door after the minute is over, an alarm sounds for up to 2 minutes.

• If you close the door within the 2 minutes, the door is locked and the Child Lock function is

reactivated. If you close the door after the 2 minutes, the door is not locked automatically
and no alarm sounds.

]” lamp blinks.

Deactivating the Child Lock function

Press and hold both the Spin and Soil Level buttons simultaneously for approximately 6
seconds.

• When you deactivate the Child Lock function, the door is unlocked and the “Child Lock [
is turned off.

• The Child Lock function prevents children or the infirm from accidently operating the

WARNING

CAUTION

washer and injuring themselves.

• If a child enters the washing machine, the child may become trapped and suffocate.

• Once you have activated the Child Lock function, it continues working even if the power

is turned off.

• Opening the door by force can result in injury or damage to the product.

To add laundry after you have activated the Child Lock function, you must first pause or
deactivate the Child Lock function.

If you want to open the door of the washing machine when the Child Lock function is
activated:

• Pause or deactivate the Child Lock function.

]” lamp blinks.

]” lamp

]”

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Spin Only

If you press the Power button and then press and hold the Spin button for 2 seconds, the spin
time will be displayed on the display panel.

Then, press the Spin button repeatedly until the required spin level is selected, and then press
the Start/Pause button.

Before pressing the Spin Only button to use the Spin Only function, you can select a cycle
with the Cycle Selector. If you have selected a cycle, you can only select the spin level
corresponding to the selected cycle.

Garment+

You can add or take out laundry items even after the wash has started, as long as the
“Garment+ ” light is turned on. Pressing the Start/Pause button unlocks the door, unless the
water is too hot or if there is too much water in your washer. If you are able to unlock the door
and wish to continue the wash cycle, close the door, and then press the Start/Pause button.

USING STEAM WASH (WF363*, WF365*)

If you select steam, the steam acts at the most effective times for the detected amount of laundry,
maximizing the effect of the steam, increasing the wash temperature, enhancing the Soak effect, and
improving wash performance.

1. Load the washer.

2. Press the Power button.

3. Turn the Cycle Selector and select a steam cycle.

4. Press the Steam button.

5. Add detergent into the dispenser tray for a wash, and add fabric softener up to the marked line.

6. Press the Start/Pause button.

: The washer automatically selects the optimal wash conditions by sensing the weight of the laundry

Steam may not necessarily be visible during the steam cycles and may not be present during an entire
steam wash cycle.

02 WASHING A LOAD OF LAUNDRY

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washing a load of laundry

DETERGENT USE

Your washer is designed to use high efficiency (HE) detergents.

• For best cleaning results, use high efficiency detergents such as Tide
HE, Wisk HE, Cheer HE or Gain HE*. High efficiency detergents contain
suds suppressors that reduce or eliminate suds. When fewer suds are
produced, the load tumbles more efficiently and cleaning is maximized.

Regular detergent is NOT recommended. Please use only HE
detergents.

WARNING

Reducing the amount of detergent may reduce the quality of cleaning. It is important to pre–treat
stains, sort carefully by color and soil level, and avoid overloading.
* Brand names are trademarks of their respective manufacturers.

FEATURES

Automatic dispenser

Your washer has separate compartments for dispensing
detergent and color-safe bleach, chlorine bleach, and
fabric softener. Add all laundry additives to their respective
compartments before starting your washer.

The automatic dispenser MUST ALWAYS be in place before
starting your washer.

• DO NOT open the automatic dispenser when your washer is

CAUTION

running.

• Never exceed the manufacturer’s recommendations when
adding detergent.

• This compartment holds liquid detergent for the main wash
cycle, which is added to the load at the beginning of the
cycle.

When using powdered detergent, remove the liquid
detergent compartment from the detergent drawer. The
washer will not dispense powdered detergent from the
liquid detergent compartment.

Liquid detergent
compartment

Detergent compartment

1. Pour the recommended amount of laundry detergent directly into the detergent compartment
before starting your washer.

2. If you are using color-safe bleach, add it with the detergent to the detergent compartment.

When adding color-safe bleach with detergent, it is best if both laundry products are in the
same form – powdered or liquid.

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Bleach compartment

(Liquid chlorine bleach only)

1. Add chlorine bleach to the bleach compartment.
DO NOT exceed the MAX FILL line.

2. Avoid splashing or over–filling the compartment.

3. Your washer automatically dispenses bleach into the tub at

the appropriate time.

4. The dispenser automatically dilutes liquid chlorine bleach
before it reaches the wash load.

• Never pour undiluted liquid chlorine bleach directly
onto the load or into the tub. It is a powerful chemical
and can cause fabric damage, such as weakening of
the fibers or color loss, if not used properly.

• Oxi-type boosters or color-safe bleach can be added
to the drum prior to adding laundry.

• Put the laundry into the drum only after confi rming
that the oxi-type boosters or color-safe bleach has
completely entered the hole of the drum.

• To use powdered detergent and powder oxi-type
boosters or powdered color-safe bleach at the same
time, it is more effective to put them in the drum
together before adding the laundry. When you use
powdered detergent, remember to remove the Liquid
Detergent holder from the detergent compartment.

Fabric Softener

compartment

Bleach
compartment

Fabric softener compartment

1. Pour the recommended amount of liquid fabric softener into the softener compartment.
For smaller loads, use less than one capful.

2. The dispenser automatically releases liquid fabric softener at the proper time during the rinse
cycle.

• Use the softener compartment ONLY for liquid fabric softeners.

• If the Fabric Softener is highly concentrated, (thick) it could remain in the Fabric Softener

compartment after the wash cycle is completed. If the Fabric Softener being used is
highly concentrated, dilute it with water. Then, add the diluted mixture up to the MAX
FILL line in the Fabric Softener compartment.

• DO NOT use the Downy Ball* in the fabric softener compartment with this washer. It will
not add fabric softener at the appropriate time.
Use the detergent compartment.

• Do not use liquid fabric softener that is too sticky as it may not mix with the water
sufficiently.

* Brand names are trademarks of their respective manufacturers.

02 WASHING A LOAD OF LAUNDRY

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cleaning and maintaining your
washer

Keeping your washer clean improves its performance, wards off unnecessary
repairs, and lengthens its life.

CLEANING THE EXTERIOR

Turn off the water faucets after finishing the day’s washing.
This will shut off the water supply to your washer and prevent the unlikely possibility of damage from

escaping water. Leave the door open to allow the inside of your washer to dry out.
Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur.
Clean the following as recommended:
Control Panel – Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray

cleaners directly on the panel.
Cabinet – Clean with soap and water.

CLEANING THE INTERIOR

Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial
residue that may remain in your washer as a result of washing clothes.

Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent
stains on your washer or laundry.

Hard water deposits may be removed, if needed. Use a cleanser labeled “Washer safe”.

CLEANING THE DISPENSERS

You may need to clean the Automatic Dispenser periodically to remove laundry additive buildup.

1. Pull the detergent liquid holder out of the detergent compartment.

2. Remove the Siphon Cap from the fabric softener and bleach

compartments.

3. Wash all of the parts under running water.

4. Clean the dispenser recess with a soft brush.

5. Reinsert the Siphon Cap, and push it firmly into place.

6. Push the dispenser back into place.

7. Run a Rinse + Spin cycle without any load in your washer.

1

2

Siphon cap

STORING YOUR WASHER

Washers can be damaged if water is not removed from hoses and internal components before storage. To
prepare your washer for storage, follow these steps:

1. Select the Quick Wash cycle and add bleach to the automatic dispenser. Run your washer through the
cycle without a load.

2. Turn the water faucets off and disconnect the inlet hoses.

3. Unplug your washer from the electrical outlet and leave your washer door open to let air circulate inside

the tumbler.

If you store your washer in below–freezing temperatures, allow time for any leftover water in your
washer to thaw out before use.

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CLEANING THE DEBRIS FILTER

We recommend cleaning the debris filter when water does not drain well or the “nd” error message is displayed.

1. Open the filter cover by pressing and then pulling the
handle of the filter cover with your finger.

Filter cover

03 CLEANING AND MAINTAINING

2. Holding the drain cap, pull the drain tube that
is hooked on the guide hook to the front. Do
not pull the drain tube with excessive force.

3. Place a bowl under the washing machine to
catch any remaining water. Then, hold the
drain tube with one hand, and turn the drain
cap counter clockwise with the other hand to
separate it from the drain tube.

4. Drain the remaining water completely.

5. Turn the debris cap counterclockwise, and then pull

the debris cap and debris filter assembly out of the

Debris filter cap

washer.

6. Wash any dirt or other material from the
debris filter. Make sure the drain pump
propeller behind the debris filter is not
blocked.

7. When you have finished cleaning the filter, insert the debris
cap and filter assembly back into the washer. Turn the
debris filter cap clockwise until the indicator on the debris
filter cap is in the 12 o’clock position, pointing to the
indicator on the washer.

8. Re-attach the emergency drain cap to the drain tube, and
then hook the tube to the hook guide.

9. Re-install the filter cover.

Drain cap

Debris filter

cap

Step 2Step 1

Debris filter

cleaning and maintaining your washer _27

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cleaning and maintaining your
washer

CLEANING THE DOOR SEAL/BELLOW

1. Open the washer door and remove any clothing or items from the washer.

2. Inspect the gray colored seal/bellow between the door

opening and the basket for stained areas. Pull back the
seal/bellow to inspect all areas under the seal/bellow and to
check for foreign objects.

seal/bellow

3. If you find stained areas, wipe down these areas of the seal/bellow using the procedure

below:

a) Mix a dilute solution containing ¾ cup (177 mL) of liquid chlorine bleach and 1 gal.

(3.8 L) of warm tap water.

b) Wipe the seal/bellow area with the dilute solution using a damp cloth.
c) Let stand 5 minutes.
d) Wipe down the area thoroughly with a dry cloth and let the washer interior air dry with

the door open.

IMPORTANT:

• Wear rubber gloves when cleaning for prolonged periods.

• Refer to the bleach manufacturer’s instructions for proper use.

PRESERVING THE TOP COVER AND THE FRONT FRAME

Do not place any heavy or sharp objects or a detergent box on the washer. Keep them on the purchased
pedestal or in a separate storage box.

Objects may scratch or damage the top cover or fall off the washer.

CAUTION

Since the entire washer has a high-gloss finish, the surface can be scratched or damaged. Avoid
scratching or damaging the surface when using the washer.

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PURE CYCLE

Pure Cycle is a self-cleaning cycle that removes any mold from inside the washing machine.

1. Press the Power button.

2. Press the Pure Cycle™ button.

3. Press the Start/Pause button. The Pure

The Pure Cycle Auto Alarm Function

• If the “Pure Cycle” button is lit after a wash, it

• If you do not run Pure Cycle, the “Pure

• Although generally, the Pure Cycle Auto Alarm

TM

Once you have pressed the Pure Cycle
button, the only function you can set is the
Delay Start function.

For WF365* models

Select the Pure Cycle™ cycle by turning
the Cycle Selector.

Cycle cycle will start.

indicates that tub (drum) cleaning is required.
In this case, remove the laundry from the
washing machine, turn the power on, and
clean the drum by running Pure Cycle.

Cycle” indicator turns off. However, the
“Pure Cycle” indicator will light again after
two washes. Not running Pure Cycle at
this point will not cause a problem with the
washing machine.

appears once a month or so, the frequency
may differ depending on the number of times
the washing machine is used

03 CLEANING AND MAINTAINING

cleaning and maintaining your washer _29

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troubleshooting and
information codes

CHECK THESE SOLUTIONS IF YOUR WASHER…

PROBLEM SOLUTION

Will not start.

Has no water or not enough

water.

Has detergent remains in
the automatic dispenser
after the wash cycle is
complete.

Vibrates or is too noisy.

Stops.

• Make sure the door is firmly closed.

• Make sure your washer is plugged in.

• Make sure the water source faucets are open.

• Make sure to press the Start/Pause Button to start your washer.

• Make sure the Child Lock is not activated. See page 22.

• Before your washer starts to fill, it will make a series of clicking noises

as it checks the door lock and does a quick drain.

• Check the fuse or reset the circuit breaker

• Turn both faucets on fully.

• Make sure the door is tightly closed.

• Straighten the water inlet hoses.

The hose filter screens may be plugged. Disconnect the hoses and clean

•

the screens.

• Open and close the door, then press the Start/Pause Button.

• Make sure your washer is running with sufficient water pressure.

• Make sure the Detergent Selector dial is in the upper position when

using granular detergent.

• Make sure your washer is set on a level surface. If the surface is not
level, adjust your washer’s feet to level the appliance.

• Make sure that the shipping bolts are removed.

• Make sure your washer is not touching any other object.

• Make sure the laundry load is balanced.

• Plug the power cord into a live electrical outlet.

• Check the fuse or reset the circuit breaker.

• Close the door and press the Start/Pause Button to start your

washer.
For your safety, your washer will not tumble or spin unless the door is
closed.

• Before your washer starts to fill, it will make a series of clicking noises
as it checks the door lock and does a quick drain.

• There may be a pause or soak period in the cycle. Wait and it may
start.

• Check the screens on the inlet hoses at the faucets for obstructions.
Clean the screens periodically.

30_ troubleshooting and information codes

WF361_363_365-02832J-03_EN.indd Sec8:30WF361_363_365-02832J-03_EN.indd Sec8:30 2012-08-20  7:03:432012-08-20  7:03:43