Samsung WA5471ABP User Manual

WASHING MACHINE

Technical Information

Models : WA5471*

WA5451*

•Due to possibility of personal injury or property damage, always contact an authorized technician for servicing or repair of this unit.

•Refer to Service Manual for detailed installation, operating, testing, troubleshooting, and disassembly instructions.

CAUTION

All safety information must be followed as provided in Service Manual.

WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

Code No. : DC68-03051A-01_EN

1

ALIGNMENT AND ADJUSTMENTS

WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

GENERAL ERROR FUNCTION

		Error Code
	NO	(Diagnostic Code	Description	Corrective Action
		Error Image)
	1	nd	The water level fails to drop below the	Go to“Will Not Drain”Troubleshooting
			ResetWater Level within 30 minutes.	Section.
	2	LO	Door fails to Unlock After 7 attempts.	Go to“Will Not Unlock”
				Troubleshooting Section.
	3	nF	When the filling Continues for more	Go to“ NoWater Fill”Troubleshooting
			than 60 minutes or there is no change
				Section.
			of water level for 6 minutes.
	4	FL	Door fails to lock after 7 attempts.	Go to“Will Not Lock”Troubleshooting
				Section.
	5	LE	A water level lower than the Reset	Go to“NoWater Fill”Troubleshooting
			water level is detected for 5 seconds
				Section.
			during theWash/Rinse cycle.
			Water Level SensorTrouble. (When
	6	1E	the input signal from the water level	Go to“NoWater Fill”
			sensor is out of range, the unit will	Troubleshooting Section
			send out beeping sounds and halts
			the cycle.)
			A fault is detected in the water level
			sensor. Data (frequency) shows the
			water level is at or above the overflow	First check to see that all of water
	7	OE	water level. (When this condition	valves are not stuck. If water valves
			is detected, the machine will
				are OK, check water level.
			automatically starts draining water
			until the water level falls below the
			reset water level)
	8	dc	Unbalance or cabinet bump is	Go to“Wet Clothes”Troubleshooting
			detected during final spin	Section.
	9	E2	Jammed Key.(When key input signals	Check all of keys. If A key is sensed
			are coming out for more than 30	to be pressed, all keys will do not
			seconds, it is regarded as a jam.)	respond.
	10	ds	Door is detected as open while it is	Go to“QuickTest Mode”and then do
			trying to lock the door.	Door Lock/UnlockTest

2

ALIGNMENT AND ADJUSTMENTS

WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

		Error Code
	NO	(Diagnostic Code	Description	Corrective Action
		Error Image)
			This occurs when the water	Go to“ Board InputTest”and check
	11	TE1		WaterTemperature. Check loose
			temperature sensor fault is detected
				or pinched wires. Replace PCB or
			continuously for 5 seconds.	thermistor.
			MICOMisattemptingtodrivethemotor
	12	3E	butisnotgettinganyresponsesignals	Evaluate wire harness for loose or
			fromthehallsensor.Visualcheckshows	unhooked connections. Go to“ Quick
			motorisnotrunning.(Locked,Defective	Test Mode”and test Motor.
			HallSensororOverload)
	13	HE	Heater Relay Failure (No Heater Relay	Replace PCB
			Check Signal)
	14	nF1	The hot/cold water hose connection is	Please connect the hot/cold water
			not correct.	hose connection correctly.
			Suds is detected during the washing	Guide a user to reduce amount of
	15	SUd	session. (“SUdS”is not an error.When	detergent usage.
			it finishes washing, End and the SUd
			code will blink in turn.)
	16	AE	Communication error between SUB	Check Main PBA, SUB PBA &Wire-
			PBA and MAIN PBA	harness. Replace PCB
			This error occurs when the position of
			the clutch is not detected.
			- If the position detection signal is not
		PE	received 15 seconds after the clutch	1. Check the clutch motor.
	17		motor starts, the spin drum is shaken	2. Check the assembly status of the
		(Clutch Motor Error)	left and right and then the motor is	clutch motor.
			restarted.	3. Check the wire connector terminals.
			If the motor position signal is not
			received even after 3 reattempts, a PE
			error occurs.
			After the completion of the clutch
			position detection, and the clutch
			hall signal is invalid, the spin drum
		PE1	is shaken left and right and then the	1. Check the clutch hall sensor.
	18		clutch hall signal is evaluated again.	2. Check the wire connector terminals.
		(clutch hall sensor	This, if the clutch hall signal is still	3. Check the clutch switching status.
		error)	invalid, the clutch position switching	- Check the coupling assembly and
			status is checked and then the	disassembly status.
			operation is restarted.
			(If the 15 reattempts fail, this error
			occurs.)
			If the output from the MEMS sensor
	19	8E	is over 4.5V or under 0.5V and it	1. Check the MEMS sensor and PBA.
			continues for 5 seconds, this error	2. Check the wire connector terminals
			occurs.

3

ALIGNMENT AND ADJUSTMENTS

WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

TEST MODE

Test Mode:

EachTest Mode for the ORCA is as follows in the

coming pages. The test modes indicated by the red arrows are modes unable to get an access

once the washing cycle has started due to safety resons.

Quick Test Mode

Definition of Quick Test Mode:

-Check operation of all LED’s (Verify faulty LED).

-Check model and software version.

-Check different operating modes (e.g. water valve, motor, door, drain pump, etc.).

How to Enter:

-Plug in the unit.

-Press spin key, soil level key and Power Key at the sameTime.

4

ALIGNMENT AND ADJUSTMENTS

WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

Quick Test Mode:

1. All LED’s light up and it sends out Beep Sound when it enters into the QuickTest Mode. (Including 7-Segment)

2. Displays software version for a sec and Clear EEprom.

3. When the version is displayed, turn the Jog-Dial so that

the version disappears. Press the following keys to test the various components.

-Temp Key :WaterValveTest

- Signal : Door Lock/UnlockTest

- Soil Key :Water HeaterTest

- Spin : Drain / circulation pump test

EEPROM Clear Check

Definition of EEPROM Clear Mode:

- EEPROM initialization.

- All course/option settings are to be reset to default values after EEPROM initialization.

- When Service arises and it needs PCB replacement, EEPROM should be reset.

How to Enter:

- The unit needs to be on.

- Press Delay Start Key, and Power Key at the same time.

5

ALIGNMENT AND ADJUSTMENTS

WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

Continuous Run Mode

Definition of Continuous Run Mode:

-Will continuously repeat the current cycle until the Continuous Run Mode is cancelled.

How to Enter:

-Press Delay Start + Soil Level Key together for 7 sec.

Continuous Run Mode:

1.Press Delay Start + Soil Level Key for 7 sec during Power On State (Normal User Mode) .

2.Once in Continuous Run Mode,The seven segments will no longer display“0000”and will alternate between displaying the number of cycles of the completed course and the remaining time of the course.

3.The Continuous Run Mode will repeat the previous cycle until continuous run mode is cancelled.

4.During Continuous Run Mode, press Delay Start + Soil Level Key for 7 sec to return to normal user mode.The seven segments will no longer display the number of cycles and will display the maintenance time only.

5.If you exit Service Mode after entering it from Continuous Mode, the washing machine returns to Continuous Mode.

6.If power is lost in Continuous Run Mode (that is, when the power plug is disconnected or the Power key is pressed turning the washing machine off), the mode is released when the washing machine is turned on again.

Service Mode

Definition of Service Mode:

-Service Mode enables service technicians to verify the operation of the washing machine and do troubleshooting.

-Service Mode can be entered during all washing cycle without interrupting the cycle except some of test modes.

-Various tests can be done with Service Mode. So, troubleshooting can be done based on the resulting diagnostic codes.

How to Enter:

-To enter the Service Mode, press the Signal and Extra Rinse Keys for 3 seconds or until the unit sends out beeping sounds.

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