Samsung UN65JS9500FXZA User Manual
user manual
Thank you for purchasing this Samsung product.
To receive more complete service, please register
your product at
www.samsung.com/register
Model _____________Serial No. _____________
If you have any questions, please call us at 1-800-SAMSUNG (1-800-726-7864) for assistance.
Warning! Important Safety Instructions
Please read the Safety Instructions before using your TV.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT
REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE
PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED
PERSONNEL.
•
The slots and openings in the cabinet and in the back
or bottom are provided for necessary ventilation. To
ensure reliable operation of this apparatus and to
protect it from overheating, these slots and openings
must never be blocked or covered.
N Do not place this apparatus in a confined space,
such as a bookcase or built-in cabinet, unless
proper ventilation is provided.
N Do not place this apparatus near or over a radiator
or heat register, or where it is exposed to direct
sunlight.
N Do not place vessels (vases etc.) containing water
on this apparatus, as this can result in a fire or
electric shock.
•
Do not expose this apparatus to rain or place it near
water (near a bathtub, washbowl, kitchen sink, or
laundry tub, in a wet basement, or near a swimming
pool etc.). If this apparatus accidentally gets wet,
unplug it and contact an authorized dealer immediately.
•
This apparatus uses batteries. In your community, there
might be environmental regulations that require you to
dispose of these batteries properly. Please contact your
local authorities for disposal or recycling information.
•
Do not overload wall outlets, extension cords or
adaptors beyond their capacity, since this can result in
fire or electric shock.
•
Power-supply cords should be placed so that they are
not likely to be walked on or pinched by items placed
upon or against them. Pay particular attention to cords
at the plug end, at wall outlets, and at the point where
they exit from the appliance.
•
To protect this apparatus from a lightning storm, or
when left unattended and unused for long periods of
time, unplug it from the wall outlet and disconnect the
antenna or cable system. This will prevent damage to
the set due to lightning and power line surges.
This symbol indicates that high voltage is present
inside. It is dangerous to make any kind of contact
with any internal part of this product.
This symbol indicates that this product has included
important literature concerning operation and
maintenance.
•
Before connecting the AC power cord to the DC
adaptor outlet, make sure that the voltage designation
of the DC adaptor corresponds to the local electrical
supply.
•
Never insert anything metallic into the open parts of this
apparatus. This may cause a danger of electric shock.
•
To avoid electric shock, never touch the inside of this
apparatus. Only a qualified technician should open this
apparatus.
•
Be sure to plug in the power cord until it is firmly
seated. When unplugging the power cord from a wall
outlet, always pull on the power cord's plug. Never
unplug it by pulling on the power cord. Do not touch
the power cord with wet hands.
•
If this apparatus does not operate normally - in
particular, if there are any unusual sounds or smells
coming from it - unplug it immediately and contact an
authorized dealer or service center.
•
Be sure to pull the power plug out of the outlet if the TV
is to remain unused or if you are to leave the house for
an extended period of time (especially when children,
elderly or disabled people will be left alone in the
house).
N Accumulated dust can cause an electric shock,
an electric leakage, or a fire by causing the power
cord to generate sparks and heat or by causing the
insulation to deteriorate.
•
Be sure to contact an authorized service center for
information if you intend to install your TV in a location
with heavy dust, high or low temperatures, high
humidity, chemical substances, or where it will operate
24 hours a day such as in an airport, a train station, etc.
Failure to do so may lead to serious damage to your TV.
•
Use only a properly grounded plug and wall outlet.
N An improper ground may cause electric shock or
equipment damage. (Class l Equipment only.)
English - 2
•
To turn off this apparatus completely, disconnect it from
the wall outlet. To ensure you can unplug this apparatus
quickly if necessary, make sure that the wall outlet and
power plug are readily accessible.
•
Do not allow children to hang onto the product.
•
Store the accessories (battery, etc.) in a location safely
out of the reach of children.
•
Do not install the product in an unstable location such
as a shaky shelf or a slanted floor or in a location
exposed to vibration.
•
Do not drop or strike the product. If the product is
damaged, disconnect the power cord and contact a
service center.
•
To clean this apparatus, unplug the power cord from
the wall outlet and wipe the product with a soft, dry
cloth. Do not use any chemicals such as wax, benzene,
alcohol, thinners, insecticide, air fresheners, lubricants,
or detergents. These chemicals can damage the
appearance of the TV or erase the printing on the product.
•
Do not expose this apparatus to dripping or splashing.
•
Do not dispose of batteries in a fire.
•
Do not short-circuit, disassemble, or overheat the
batteries.
•
There is danger of an explosion if you replace the
batteries used in the remote with the wrong type of
battery. Replace only with the same or equivalent type.
•
WARNING - TO PREVENT THE SPREAD
OF FIRE, KEEP CANDLES OR OTHER
ITEMS WITH OPEN FLAMES AWAY FROM
THIS PRODUCT AT ALL TIMES.
•
Use care when touching the TV after it has been on for
some time. Some parts can be warm to the touch.
Internet security
Samsung takes a number of steps to protect its Internetcompatible Smart TVs against unauthorized incursions and
hacking. For example, certain sensitive communications
between the TV and the Internet servers are encrypted. In
addition, the TV’s operating system has adopted controls to
prevent the installation of unauthorized applications.
Although we take steps to protect your Smart TV and
personal information, no Internet-connected device or
transmission is completely secure. We therefore encourage
you to take additional steps to safeguard your TV,
secure your Internet connection, and minimize the risk of
unauthorized access. These steps are listed below:
•
When Samsung releases software updates to improve
the security of your TV, you should promptly install
these updates. To automatically receive these updates,
Auto Update
turn on
Software Update
in the TV's menu (
>
Auto Update
Support
). When an update
is available, a popup message appears on the TV
screen. Accept the software download and update
by selecting YES when prompted. Take steps to
secure your wireless router and network. Your router's
manual should provide additional details about how to
implement the following measures:
– Secure your wireless router's management settings
with a unique password to prevent unauthorized
changes to security related settings.
>
•
•
•
Figures and illustrations in this User Manual are provided
for reference only and may differ from the actual product
appearance. Product design and specifications may
change without notice.
– Implement standard encryption (e.g., WPA2
encryption) on your wireless router to secure your
wireless network signal.
– Secure access to your wireless network with a hard-
to-guess password.
– Confirm your router's firewall setting is enabled (if so
equipped).
– Make sure that all your internet-connected devices
are behind your network's firewall.
– If your router or modem has a standby mode button,
use it to disconnect your home network from the
Internet when it is not in use.
Use strong passwords for all your Internet accounts
(Netflix, Facebook, Skype, etc.). If your TV has a
camera, recess the camera into the TV's bezel
when it is not in use. Recessing the camera makes it
inoperative.
If any unexpected messages appear on your TV screen
requesting permission to link a device or enable a
remote session, do NOT accept.
Do not visit suspicious web sites and do not install any
suspicious programs. We recommend that users install
only those authorized apps provided by Samsung
through Samsung Smart Hub.
English - 3
Features of Your New TV
3D
Enjoy 3D content on your TV with this new feature.
N To use this function, you must purchase the 3D glasses.
Smart Hub
Your TV features Smart Hub, a multi-purpose entertainment and family center. You can use Smart Hub to surf the web or
download and run applications. In addition, you can view or play photo, video, and music files stored on external storage
devices.
N Refer to the e-Manual for details.
e-Manual
Get help from a detailed, on-screen user's manual built into your TV.
Smart interaction
Access and control menu options and functions using motions.
N Refer to the e-Manual for details.
UHD Evolution Kit
You can upgrade your TV to the latest features and functions by replacing your older One Connect with a UHD Evolution Kit
(Sold separately). Not supported on all models.
N For more information on how to install the UHD Kit, refer to the Kit user manual.
N If you try to use a One Connect that did not come with your Samsung Smart TV model, the One Connect will not work.
Contents
1. Package Content
2. Initial Setup
3. The Samsung Smart Control
4. The Built-in Camera
5. Smart Hub
6. The e-Manual
7. Troubleshooting and Maintenance
11 Troubleshooting
12 Network troubleshooting
13 Getting remote support for your TV
14 Eco Sensor and screen brightness
14 Still image warning
14 Caring for the TV
English - 4
8. Specifications and Other Information
15 Specifications
16 Licenses
9. TV Installation
17 Mounting the TV on a wall
18 Providing proper ventilation for your TV
19 Safety Precaution: Securing the TV to the wall
to prevent falling
19 Arranging the cables with the cable guide
FCC and Warranty Information
1. Package Content
Make sure the following items are included with your TV. If any items are missing, contact your dealer.
•
Samsung Smart Control & Batteries (AA x 2)
•
User Manual
•
Warranty Card / Regulatory Guide
•
Power Cord
One Connect One Connect Cable Wall Mount Adapter (4EA)
COMPONENT IN/AV IN/
AUDIO OUT Adapter
N The items’ colors and shapes may vary depending on the models.
N Cables not included can be purchased separately.
N Check for any accessories hidden behind or in the packing materials when opening the box.
The screen can be damaged from direct pressure when handled incorrectly.
As shown in the figure, make sure to grip the edges of the screen when you
lift the TV.
English - 5
Don't Touch
This Screen!
2. Initial Setup
When you turn on your TV for the first time, it immediately starts the Initial Setup. During Initial Setup, your TV pairs with the
Samsung Smart Control, connects to your home network, implements Smart Hub agreements, links to the source of your live
TV signal, and sets up control of your cable or satellite box.
Information You Need
Have the following information on hand before you turn on
your TV for the first time:
•
Your wireless network’s password. (Make sure your
network is on.)
•
Your Postal or Zip code.
•
The name and location of your cable or satellite
provider (if you use one).
Internet Access
The TV must be connected to the Internet to use the Smart
Features. If you have a wireless network, confirm that your
network router is working before you start the initial setup.
If you have a wired network, connect the TV’s LAN port to
the network with an Ethernet cable before you begin (CAT 7
cable preferred).
Running Initial Setup
1. Point the Samsung Smart Control at the TV.
2. Press the
and then follow the directions on the screen.
Once your Samsung Smart Control has paired, you can use the Samsung
Smart Control to move the pointer on the screen. Place a finger on the
POINTER
on the screen moves in the direction you moved the Samsung Smart
Control. To select items, press the
about using the Samsung Smart Control, see "The Samsung Smart Control
" on page 7.
To learn more about operating your TV and its Smart Features, launch the TV’s built in e-Manual after you have completed the
Initial Setup. For information about the e-Manual, see "The e-Manual" on page 10.
button on the Samsung Smart Control to turn on the TV,
button, and then move the Samsung Smart Control. The pointer
POINTER
button. For more information
Using the TV Controller
You can use the TV Controller on the back of the TV instead of the remote control to control most of the functions of your TV.
While watching TV or cable TV, you can change the channel or adjust the volume by pressing the Control Stick. When using
Smart Hub, the TV's menu, or selecting a source, move the Control Stick up, down, left, or right to move the cursor. Press the
Control Stick to select or activate the item highlighted by the cursor.
Control Menu
: Opens
Smart Hub
: Opens the menu.
: Selects a source.
: Turns off the TV.
Control Stick
The
Control Stick
the lower left corner of the back
is located on
of the TV.
English - 6
.
w/v
: Changes the volume.
</>
: Changes the channel.
3. The Samsung Smart Control
: Press this button to mute the sound temporarily.
– CC: Press and hold this button to show or hide captions on the TV's screen.
MIC
: Use the microphone with the Voice Recognition and Voice functions.
: Turns the TV on or off.
SOURCE: Displays and selects the available video sources.
MENU/123: Press this button to display the On-Screen Remote.
Displays the numeric buttons, the Source button, the Menu button,
and other function buttons on the top of the screen so that you can run
functions conveniently.
– Press and hold this button to run the
y
z
POINTER: Place a finger on the
Samsung Smart Control. The pointer on the screen moves in the
direction you moved the Samsung Smart Control. Press the
button to select or run a focused item.
< > ¡ £
TV's menu.
RETURN
directions on the TV's screen.
EXTRA
: Changes the volume.
: Changes the channel.
: Moves the focus and changes the values seen on the
(Enter): Press this button to select or run a focused item.
– Press and hold this button to launch the
watching the TV.
: Press this button to return to the previous menu.
– EXIT: Press and hold this button to exit the currently running
function on the TV's screen.
: Use these buttons with a specific feature according to the
:
Displays related information about the current program.
POINTER
Voice Recognition
button and move the
Guide
while you are
function.
POINTER
SMART HUB
applications. (See the e-Manual chapter, "Smart Features > Smart
Hub.")
N When you are in a dark place, the Samsung Smart Control lights up its buttons so that you can identify their printed
names.
: Press this button to bring up
Smart Hub
Pairing the TV to the Samsung Smart Control
When you turn on the TV for the first time, the Samsung Smart Control
pairs to the TV automatically. If the Samsung Smart Control does not pair
①
②
to the TV automatically, point it at the remote control sensor of the TV, and
then press and hold the buttons labeled ① and ② in the diagram on the left
simultaneously for 3 seconds or more.
Using the SOURCE button to switch between video sources
Press the
console connected to the second HDMI connector, press the
screen. From the
SOURCE
N The connector names may differ with the product chosen.
button to switch between external devices connected to the TV. For example, to switch to a game
Source
list, select
HDMI2
.
English - 7
SOURCE
button. The
Source
list appears across the top of the
Installing batteries into the Samsung Smart Control
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To install the batteries, push the rear cover open in the
direction of the arrow and insert the batteries as shown in
the figure. Make sure that the positive and negative ends
are facing in the correct direction.
N Alkaline batteries are recommended for longer
battery life.
Using the On-Screen Remote
Press the
MENU/123
button on the Samsung Smart Control to
display the On-Screen Remote on the TV's screen. Use the OnScreen Remote to enter numbers and control content playback.
Select buttons on the top of the screen to use the features and
functions of the TV, just like a real remote.
N The On-Screen Remote may vary depending on the features
or functions you are using.
N Refer to the e-Manual for details.
Using the POINTER to operate the TV
Place a finger on the
Control, and then move the Samsung Smart Control. The pointer
on the screen moves in the direction you moved the Samsung
Smart Control. Press the
focused item.
POINTER
POINTER
button of the Samsung Smart
button to select or run a
English - 8
4. The Built-in Camera
You can use the TV's built-in camera to control the Motion Control and Face
Recognition features and use the built-in microphone to control the Voice
Recognition feature. You can also adjust the camera's viewing angle.
Lens
Do not touch the lens while operating the TV camera. You can leave
fingerprints that may affect the image quality. If the lens gets dirty, use
a soft piece of cloth to clean it. Make sure to keep the microphone's
holes free of dust and foreign substances. If the holes are clogged, the
Voice Recognition feature may not work properly. When cleaning the
microphones, wipe them with a soft piece of cloth.
Microphones
Extending and retracting the TV camera
To use the TV camera, you must first extend it.
Gently push the camera in without touching the
lens until you hear a click. The camera pops
up.
If you are not using the TV camera, keep it retracted inside the TV. When the TV's camera has been retracted, you can use
the Voice Recognition feature, but not the Motion Control and Face Recognition features.
To retract the camera, gently push the camera in without touching the lens until you hear a click.
Adjusting the camera angle
To adjust the camera angle downwards To adjust the camera upwards.
Put your finger on the top of the camera, and then
push the camera down and forwards to adjust the
angle downwards.
English - 9
Put your finger on the top of the camera, and then
push the camera up and back to adjust the angle
upwards.
5. Smart Hub
Smart Hub is the control center of your TV and its most important feature. You can use Smart Hub to surf the web, download
and play apps and games, and playback photo, video, and music files stored on Blue-ray players, USB devices, smart
phones, personal tablets, computers, and the Internet.
To open Smart Hub, press the
(recently used) and
the right. The currently inactive group is on the left. To access the services in the inactive group, select that group, and then
press the Enter button.
To launch a service, select its icon and then press the Enter button. You can only select and launch services from the active
group.
For more information about Smart Hub, see the e-Manual.
N You must have the TV connected to the Internet to access Smart Hub.
Featured
button on the remote control. Smart Hub services are divided into two groups,
, at the bottom of the screen. The currently active group, with individually displayed icons, is on
Recent
6. The e-Manual
The embedded e-Manual contains information about the key features of your TV.
N You can download and view a printable version of the e-Manual on the Samsung website.
Displaying the e-Manual:
• On the Samsung Smart Control, press the
Remote.
Support
>
• In the TV’s menu, select
e-Manual
MENU/123
button, and then select
.
e-Manual
on the On-Screen
Using the buttons available on the main screen of the e-Manual
(
Search
): Select an item from the search results to load the corresponding page.
(Index
(Recently Viewed Topics
): Select a keyword to navigate to the relevant page.
): Select a topic from the list of recently viewed topics.
Accessing the associated menu screen from an e-Manual topic page
(
Try Now
): Access the associated menu item and try out the feature directly.
(
Link
): Access a topic referred to on an e-Manual topic page.
Accessing the associated e-Manual topic from a menu screen
Press the
e-Manual topic about a current screen menu function.
MENU/123
N The e-Manual cannot be accessed from some menu screens.
button on the Samsung Smart Control, then select
e-Manual
on the On-Screen Remote to read the
Updating the e-Manual to the latest version
You can update the e-Manual in the same way you update apps.
English - 10
7. Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the
Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/support or call
Samsung Customer Service at 1-800-SAMSUNG (1-800-726-7864).
N For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/spsn.
N This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be,
however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
N To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update functions
Support
>
on the TV's menu (MENU >
Auto Update
).
Software Update
The TV won’t turn on.
•
Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
•
Make sure that the wall outlet is working.
•
Confirm that the batteries in the remote are good. If not, replace them.
•
Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on,
refer to “Remote control does not work” below
•
If the TV is connected to an antenna, check the antenna connections.
•
If the TV is connected to a cable/satellite box, make sure that the cable/satellite box is turned on.
>
Update now
or MENU >
Support
>
Software Update
>
There is no picture/video.
•
Check the cable connections. Remove and reconnect all cables connected to the TV and external devices.
•
Set the video outputs of your external devices (Cable/satellite box, DVD, Blu-ray etc) to match the TV's input
connections. For example, if an external device’s output is HDMI, connect it to an HDMI input on the TV.
•
Make sure that your connected devices are powered on.
•
Be sure to select the correct input source.
•
Reboot the connected device by unplugging the device's power cord and then plugging it in again.
The remote control does not work.
•
Replace the remote control batteries. Make sure that the batteries are installed with their poles (+/–) in the correct
direction.
•
Clean the sensor’s transmission window on the remote.
•
Try pointing the remote directly at the TV from 5~6 feet away.
The Cable or satellite box remote control doesn’t turn the TV on or off or
adjust the volume.
•
Program the cable or satellite box remote control to operate the TV. Refer to the Cable or satellite box user manual for
the SAMSUNG TV code.
English - 11
Network troubleshooting
Improving your wireless signal
Position your wireless router, modem router, or access point in a central location.
Avoid putting it in a corner.
Single story Multi story
Unsuitable router position Recommended router
position
Unsuitable router position Recommended router
position
Adding a wireless repeater
Use a wireless repeater to get an instant boost in your wireless signal strength. Place the repeater halfway between your
wireless router and your TV.
Single story Multi story
Wireless router
Wireless repeater
Reducing wireless interference
The most common wireless technology, 802.11g (wireless-G), operates at a frequency of 2.4 GHz. This frequency is widely
used by many cordless phones, microwave ovens, baby monitors, garage doors, and other wireless devices. Reduce
interference by avoiding wireless devices that use the 2.4 GHz frequency. Instead, use devices that communicate via the 5.0
GHz frequency.
English - 12
Intermittent Wi-Fi
•
Check the distance between the TV and the Modem/Router. The distance should not exceed 50ft (15.2 m).
•
Verify that there are no obstacles between the TV and the Modem/Router.
(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
•
Check the cable that connects the Modem to the Router (if you use a separate Modem and Router) to see if it is in good
condition. If it is not, replace the cable.
•
Connect the TV to your Modem/Router using a CAT 7 cable and try to set up a wired network connection. (MENU >
Network
>
•
Check
Network Status
Network Settings
).
(MENU >
Network
>
Network Status
) to see if the IP address is invalid, for example, 169.x.x.x.
If it is, call your ISP to get a valid IP address, and then ask them to check the connection not only between your Modem
and Router but also between the Modem / Router and the Internet.
•
If you see a valid Mac address, call your ISP and ask them to reset your network circuit to re-register the Mac addresses
of your new Modem/Router and the TV.
Netflix problems
•
Change the DNS to 8.8.8.8. Select MENU >
manually
•
Verify that the ESN for Netflix is valid. (Go to MENU >
Reset Netflix by selecting MENU >
>
DNS Server
> enter 8.8.8.8 >
Smart Hub
Network
OK
>
Reset Smart Hub
>
Network Status
Support
>
Contact Samsung
.
>
IP Settings
>
)
DNS setting
>
Enter
Smart Hub error messages
•
Reset Smart Hub by selecting MENU >
•
Update the TV’s software (MENU >
Smart Hub
Support
>
Reset Smart Hub
>
Software Update
.
).
Getting remote support for your TV
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
•
Diagnose your TV
•
Adjust the TV settings for you
•
Perform a factory reset on your TV
•
Install recommended firmware updates
How does remote support work?
You can easily have a Samsung Tech service your TV remotely:
1. Call the Samsung Contact Center and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select
Remote Management
the PIN number to the agent.
4. The agent will then access your TV. That's it!
, then read and agree to the service agreements. When the PIN screen appears, provide
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