UN55D8000YFXZA Fast Track Troubleshooting Manual Rev – 8/30/11
Service Bu lletins
History of Pairing with QWERTY Remote and 3D
Main PCB SMPS
LVDS Cable
T-CON
Board
Glasses
Symptom: Customers are asking for replacement
QWERTY remote or Bluetooth 3D glasses, even if they
don’t have defects
Solution: To prevent, call agent can check the history
that customer already paired QWERTY remote and 3D
glasses. Go to menu, support and select ''''Contact
Samsung'''‘ (flagged for history). Even customers reset
TV, history still remains
Support Information
HELP: 1-888-751-4086; 1-866-894-0637 (FE)
GSPN
http://gspn3.samsungcsportal.com/
http://my.plus1solutions.net/clientPortals/samsung
HOT TIPS
Power On Problems: (see page 2)
Video Problems: (see page 3)
Other: If the set loses internet connectivity, the remote control no longer
operates, and the 3D glasses will not link to the set, verify power supply
voltages. If they are normal , replace the main board as that is the only
commonality between all of the failures.
Wi-Fi
Module
FIRMWARE
6/3/2011
T-GAP8AKUC
Ver sion: 1013.2
Be sure to check for latest SW
updates.
Description:
Support 3D explore and
Compassion Apps.
Decrease flickering on 3D
mode
Be sure to check for
latest parts updates.
-04251Y ASSY PCB MAIN;UN55D8000YFXZA C
-00443B PRODUCT LCD;LTJ550HQ06-V,LTJ550HQ07-V,8K
-00501A ASSY T CON;7.8K 55" BN96-16493A,LSJ550HQ
-16719A ASSY COVER P-MIDDLE;UD8000 55,W/W,PC+ABS
-16722D ASSY GUIDE P-STAND;UD7000-8000,SAMEX,PC,
-16858A ASSY BRACKET P-STAND LINK;UD7000 40/46/5
-16877A ASSY COVER P-REAR;UD6500 55,UO,PCM,T0.45
-16959A ASSY STAND P-BASE;UD8000 55,QUAD,HIPS,HB
-17107B ASSY BOARD P-RF MODULE;BLUETOOTH MODULE,
-17116K ASSY CABLE P-FFC;UE55C8000,FFC,425MM,51P
-18089B ASSY SPEAKER P;6OHM,4PIN,15W,7000/8000 5
-18098A ASSY BLU P;UN46D8000YF***,M1011-3D,WHITE
-18100B ASSY BOARD P-ASSY IR&3D BOARD;UD8000,CT5
-18153A ASSY HOLDER P-RING;11 LED-TV
-18927A ASSY ACCESSORY 3D GLASSES;SSG-3300GR,2EA
-19864A ASSY BOARD P-TOUCH FUNCTION;UD8000,SJ11-
-19864B ASSY BOARD P-TOUCH FUNCTION;UD8000,SJ11-
Description
UN55D8000YFXZA Fast Track Troubleshooting Manual Rev – 8/30/11
CN201
CNL802 A,B
Power-Up Sequence (CN201):
1. Standby Voltage: Pin 4 (5Vdc)
2. Power-ON: Pin 2 (Low-Hi voltage transition)
3. Low Voltages: Pin 1, 3, 7, 9, 11, 12, 13
4. Backlight On: Pin 10 (5Vdc)
Forced Backlight-On Mode:
1. Disconnect Power Cord
2. Disconnect wire harness from CN201
3. Re-Connect Power Cord
4. LED Backlight should immediately turn on
LED Drive Voltages (CNL802 A&B):
1. Positive Pins Lx+ & Rx+: (38Vdc)
2. Negative Pins Lx- & Rx-: (1 ~ 10Vdc)
1. 1Vdc = Brighter screen
2. 10Vdc = Darker screen