This section of the service manual describes the disassembly and reassembly procedures for the LED TV.
Disconnect the LED TV from the power source before disassembly.1.
Follow these directions carefully.2.
Use the Samsung Service tool to disassemble the cabinet. -
CAUTION
Recommend to use the Samsung Service tool.•
Recommended Torque for Cabinet/Stand screws : 22.0 ~ 26.5lbf -
A strength of Torque can be changed depending on the situation.•
3-1. Disassembly and Reassembly
65 inches
Description & ScrewsPicture Description
Place the TV on the Curved Cusion.
1
Remove the screws on the ASSY GUIDE
2
P-STAND.
65" : 4 EA•
Screws
6003-001334
SCREW-TAPTYPE : M4 x L14, ZPC(BLK)
Remove the ASSY STAND P-BOTTOM in the
3
order marked as 1~2.
ASSY GUIDE P-STAND
2
1
ASSY STAND P-BOTTOM
3-1
Page 6
3-2
3. Disassembly and Reassemble
Description & ScrewsPicture Description
Insert the Samsung Service Jig at the indicated
4
positions (Holes) to release bottom corners of
the ASSY COVER REAR.
SVC JIG-ASSY MISC P-JIG
BN81-12884A
SVC JIG-ASSY MISC P-JIG (Holes)
Release the Hooks at each point (Side: 16
5
points) indicated by Yellow Circles along side
line of the rear cover using the Service tool as a
lever.
NOTE
Not to make Clips (molds of the upper side
locked up on the Bottom Chassis) damaged,
use the service tool only from the bottom
corner to the point (indicated as the Red lines)
apart from the upper side by about 7cm.
Gently lift up the Rear Cover from the bottom
6
side and then push it toward the upper direction
of TV as the below photo to release all mounting
clips located along the upper side of the Rear
Cover as indicated by Yellow Circles.
7cm
1
2
Page 7
3-3
3. Disassembly and Reassemble
Description & ScrewsPicture Description
Remove the screws on the Bracket (ASSY
7
BRACKET P-STAND LINK), and then remove it.
65" : 4 EA•
Screws
6001-003016
SCREW-MACHINE : M3 x L5, ZPC(WHT)
8
9
10
Remov the ASSY SPEAKER P-FRONT Cable
and remove the ASSY SPEAKER P-FRONT(
/B).
• ASSY SPEAKER P-FRONT Cable
Remov the ASSY BOARD P-IR FUNCTION
TACT Cable and remove the ASSY BOARD P-IR
FUNCTION TACT.
• ASSY BOARD P-IR FUNCTION TACT
Cable
Remov the NETWORK Cable and remove the
NETWORK-WLAN CLIENT.
• NETWORK Cable
A
ASSY SPEAKER P-FRONT Cable
AB
ASSY BOARD P-IR FUNCTION TACT Cable
ASSY BOARD P-IR FUNCTION TACT
NETWORK Cable
NETWORK-WLAN CLIENT
Page 8
3-4
3. Disassembly and Reassemble
Description & ScrewsPicture Description
11
12
Remove the Cables.
• LEAD CONNECTOR-DIMMING(A)
(LD - MAIN - FT)
• LEAD CONNECTOR-POWER(B)
(SMPS - LD)
• LEAD CONNECTOR-POWER(C)
(SMPS - MAIN)
Remove the FFC CABLE A(Main-T-CON VX1),
B
(BLU/Dimming), C(Open Cell USIT).
• FFC CABLE(A)
(Main - T-CON)
C
A
B
B
A
13
Remove the ASSY SMPS P-PD BOARD (LD
Board).
Gently lift out 4 corners of the board to •
release its locks.
Use both hands to hold the board and slide it •
toward the upper side to remove. (It's easier
foryoutousebothhands-amiddlenger
for upper side and a thumb for bottom side
to lift and slide out simultaneously)
NOTE
When installing the ASSY SMPS P-PD
BOARD(LD Board), verify the board is properly
positioned in all 4 mounting slots(
).
C
BottomchassisGuidethexingHoles
2
1
Locking
1
2
Page 9
3-5
3. Disassembly and Reassemble
Description & ScrewsPicture Description
14
15
Remove the DC VSS-PD BOARD (SMPS).
Gently lift out 4 corners of the board to •
release its locks.
Use both hands to hold the board and slide •
it toward the right side to remove. (It's easier
foryoutousebothhands-amiddlenger
for left side and a thumb for bottom side to lift
and slide out simultaneously).
NOTE
When installing the DC VSS-PD BOARD
(SMPS), verify the board is properly positioned
in all 7 mounting slots(
Remove the ASSY PCB MAIN.
Gently lift the top right corner of the board out •
to release the lock.
Use both hands to hold the board and slide to •
the left to release it.
NOTE
When installing the DC VSS-PD BOARD
(SMPS), verify the board is properly positioned
in all 4 mounting slots(
).
).
BottomchassisGuidethexingHoles
1
Locking
BottomchassisGuidethexingHoles
2
2
2
1
2
16
Reassembly procedures are in the reverse order of disassembly procedures.
Remove the screws on T-CON BOARD and then
remove the T-CON BOARD.
65" : 4 EA•
Screws
6001-003016
SCREW-MACHINE : M3 x L5, ZPC(WHT)
NOTE
1
Locking
Page 10
3-6
3. Disassembly and Reassemble
78 inches
Description & ScrewsPicture Description
Place the TV on the Curved Cusion.
1
Remove the screws on the ASSY GUIDE
2
P-STAND.
78" : 4 EA•
Screws
6003-001334
SCREW-TAPTYPE : M4 x L14, ZPC(BLK)
Remove the ASSY STAND P-BOTTOM in the
3
order marked as 1~2.
ASSY GUIDE P-STAND
2
Insert the Samsung Service Jig at the indicated
4
positions (Holes) to release bottom corners of
the ASSY COVER REAR.
SVC JIG-ASSY MISC P-JIG
BN81-12884A
1
ASSY STAND P-BOTTOM
SVC JIG-ASSY MISC P-JIG (Holes)
Page 11
3-7
3. Disassembly and Reassemble
Description & ScrewsPicture Description
Release the Hooks from the clamping wires at
5
each point indicated by Yellow Circles along
side and bottom line of the rear cover (Top Left
& Light : 2 points / Side:18 points / Bottom:18
points) in the order marked as 1~2 using the
Service tool as a lever.
1
22
1
Gently lift up the Rear Cover from the bottom
6
side and then push it toward the upper direction
of TV as the side photo to release all mounting
clips located along the upper side of the Rear
Cover as indicated by (Yellow Circles).
There are 18EA Grooves at intervals of about 10cm INSIDE of
Rear Cover along bottom side of rear cover.
: There are Hooks at the same position of Rear Cover along bottom side
of Source Cover.
:10EA Grooves (which you can insert a samsung service jig into) at
each point indicated by Red Rectangles OUTSIDE of Rear Cover.
Page 12
3-8
3. Disassembly and Reassemble
Description & ScrewsPicture Description
Remove the screws on the Bracket (ASSY
7
BRACKET P-STAND LINK), and then remove it.
78" : 4 EA•
Screws
6001-003016
SCREW-MACHINE : M3 x L5, ZPC(WHT)
8
9
10
After removing the ASSY SPEAKER P-FRONT
Cable and remove the ASSY SPEAKER
P-FRONT (A/B).
• ASSY SPEAKER P-FRONT Cable
After removing the ASSY BOARD P-IR
FUNCTION TACT Cable and remove the ASSY
BOARD P-IR FUNCTION TACT.
• ASSY BOARD P-IR FUNCTION TACT
Cable
After removing the NETWORK Cable and
remove the NETWORK-WLAN CLIENT.
• NETWORK Cable
ASSY SPEAKER P-FRONT Cable
AB
NETWORK Cable
NETWORK-WLAN CLIENT
NETWORK Cable
NETWORK-WLAN CLIENT
Page 13
3-9
3. Disassembly and Reassemble
Description & ScrewsPicture Description
11
12
Remove the Cable A(LEAD CONNECTORDIMMING), B(LEAD CONNECTOR-POWER),
C
(LEAD CONNECTOR-POWER) and D(LEAD
CONNECTOR-POWER).
• LEAD CONNECTOR-DIMMING(A)
(LD - MAIN - FT)
• LEAD CONNECTOR-POWER(B)
(SMPS - LD)
• LEAD CONNECTOR-POWER(C)
(SMPS - MAIN)
• LEAD CONNECTOR-POWER(D)
(SMPS - TCON)
Remove the FFC CABLE A(Main-T-Con VX1),
B
(BLU/Dimming), C(Open Cell).
• FFC CABLE(A)
(Main - FT)
B
A
C
D
B
A
13
C
After removing the screws and remove the DC
VSS-PD BOARD(SMPS BOARD).
78" : 7 EA•
Screws
6001-003016
SCREW-MACHINE : M3 x L5, ZPC(WHT)
Page 14
3. Disassembly and Reassemble
Description & ScrewsPicture Description
14
15
Remove the Screws on LD(Local Dimming)
Board, and then remove the board. (FFC Cable
was already removed)
78" : 6 EA•
Remove T-Con Board.
Gently lift out 4 corners of the board to •
release its locks (Locking
Use both hands to hold the board and slide it •
toward the upper side to remove. (It's easier
foryoutousebothhands-amiddlenger
for upper side and a thumb for bottom side
to lift and slide out simultaneously.)
).
16
Removing ASSY PCB MAIN BOARD.
Gently lift up (Top Right corner) to release the •
lock (Locking
Use both hands to hold (Bottom chassis •
Guide Fixing Hole
the left to release the board.
NOTE
When installing the ASSY PCB MAIN BOARD,
verify the board is properly positioned in all 4
mounting slots.
NOTE
).
) the board and slide to
Locking
Locking
Bottom chassis Guide Fixing Hole
Reassembly procedures are in the reverse order of disassembly procedures.
3-10
Page 15
ANNEX. Exploded View & Part List
ANNEX. Exploded View & Part List [UE78KS9502TXXH FA01]
손상방지와 전기쇼크 및 방사선 등의 잠정적 위험으로부터 보호하기 위해 다음에 언급한 안전, 수리 및 ESD에 관한 주의사항을
준수하시길 바랍니다.
1-1-1. 경고
안전을 위해 제품의 회로를 변경하지 마십시오.
기술자의 서비스 이전에 전원을 넣지 마십시오.
경고
1-1-2. 고압 부위와 수상관의 취급
수리시에는 샤시와 Anode 사이를 절연선 (예; 테스트 프로브)과 10KΩ저항을 직렬로 연결해서 정전부하를 제거 하십시오. 1.
(전원은 차단된 상태에서)
수리시에는 반드시 정밀한 전압측정기를 소지토록 하며, 주기적으로 측정기를 점검하시기 바랍니다.2.
1-1-3. 화재와 충격 위험
사용자에게 제품을 반환하기 전에 아래의 안전 점검을 수행 하십시오.
리드선이 깨끗하게 잘려있는지, 납땜 테두리나 접합 부분이 견고한지를 살펴 보십시오.1.
비금속 조절 손잡이, 절연금속, 포장, 조정 장치나 보호물품 등과 같은 모든 보호 장치를 점검 하십시오.2.
충격 위험이 있는지 확실하게 점검하고, 다음과 같은 방법으로 누전 여부를 점검 하십시오.3.
제품 동작시 반도체 방열판으로 인해 충격을 받을 수 있습니다
누설 전류 테스터
(표시도수는 0.5mA를 넘지 않아야 한다)
테스트
되고있는
장치
2구형 코드
플러그방향을 반대로 해서
테스트 실시 (필요하면 AC어뎁터
플러그를 사용함)
누설 전류 열발생 점검시 절연 트랜스를 사용하지 마세요.
미국 국립 규격 협회 (ANSI C101.1, 누설 전류 장치)와 언더라이터 연구소(UL 발행 UL1410, 59.7) 규격과
경고
일치하는 누설전류 테스터나 미터링 시스템을 사용합니다.
노출 금속면은
모두테스트 실시
누설 전류
테스터
어스
그라운드
1-1
Page 43
1-2
1. 주의사항
고압 유지는 명시된 한계내에서 근접 허용차, 안전 관련부품, 조정등을 통해 이루어집니다. 고압이 명시 한계를 초과할 경우, 4.
각각의 특수 부품을 점검합니다.
특별한 특성을 갖는 전기적, 기계적 부분들은 여기에서는 열거되지 않았고, 이러한 부분들은 설령 교체품을 사용하더라도 5.
보장되지 않을 수 있습니다.
특별한 안전 특성을 갖는 교체 부품을 본 설명서에 수록하였고, 이러한 부품은 부품 리스트나 회로도에 나타냈습니다. 이런 부품을 6.
교환하기 전에 이 설명서에 있는 부품 리스트를 주의깊게 읽어 보십시오.
부품 리스트에 명시되지 않은 교체품의 사용은 제품에 충격을 주거나 화재 등 다른 위험을 야기할 수 있습니다.7.
본 서비스 매뉴얼 및 부록들에 의해 설명되는 계기를 고치기 전에 본 매뉴얼의 안전 예방 수칙 부분을
주의
읽고 따라야 합니다.
Page 44
1-2. 서비스 시 주의사항
1-3
1. 주의사항
만약 예기치 못한 상황에 의해 다음 서비스 예방수칙과 안전 예방 수칙이 상반된다면 먼저 안전예방 수칙을 따라야
합니다.
주의
1-2-1. 일반 서비스 예방 수칙들
다음의 경우에는 계기의 AC 전원 코드를 AC 전원으로부터 항상 떼어내야 합니다. 1.
구성 부품 혹은 회로판, 모듈 혹은 다른 계기 조립품으로부터 떼어내기 전 혹은 설치하기 전 모든 계기의 전기 플러그 혹은 다른 전기 연결을 떼어내기 전 계기내의 전해 콘덴서와 병렬로 시험용 대체품을 연결하기 -
전해 콘덴서의 대체품이 잘못되거나 혹은 극성이 틀린 경우에는 폭발 위험이 있을 수 있습니다.
주의
본 서비스 매뉴얼에 의해 설명되는 계기가 부착된 어떤 플러그/소켓 +B 전압 연동 장치도 손상 시켜서는 안됩니다.2.
모든 반도체 장치의 방열판 (heat sink)이 제대로 설치 되지 않는 한 본 계기 및/혹은 이들의 전기적 조립품들 중 어느 것에도 3.
전원을 인가해서는 안됩니다.
시험계기의 양극 리이드를 연결하기 전에 항상 시험계기 의 접지리이드를 계기 샤시 접지측에 연결하고 시험계기 접지 리이드를 4.
나중에 떼어야 합니다.
서비스 예방 수칙은 캐비넷, 샤시 혹은 구성품들에 표시되거나 인쇄되어 있습니다. 서비스를 할 때는 인쇄되거나 표시된 서비스 5.
예방 수칙 및 서비스 자재를 따라야 합니다.
사용된 구성품은 규정된 내연성 및 유전 강도를 가져야 합니다. 구성 부품을 교체할 때는 같은 정격을 갖는 구성 부품을 사용해야 6.
합니다.
절연 튜브 혹은 테이프는 종종 사용되며, 어떤 구성 부품은 안전을 위해서 인쇄된 배선반 위에 튀어 나와 있습니다. 내부 결선은 7.
때때로 발연성 구성 부품에 접촉되는 것을 막기 위하여 클램프로 채워져 있습니다. 이러한 소자들은 원래 있어야 할 위치에 설치
하십시오.
서비스 후에는 떼어낸 나사들, 구성 부품들 그리고 결선이 제대로 되어 있는지 또한 서비스한 부분 주위가 손상되지 않았는지 항상 8.
점검해야 하며 더우기 부착된 플러그의 날들과 손이 닿는 도전성 부분들의 절연을 점검해야 합니다.
절연 점검 절차
AC 콘센트로 부터 부착된 플러그를 떼어내고 전원을 “ON”한 후 플러그의 날들에 절연 저항 계기(500V)를 연결합니다.
플러그의 각 날개와 손이 닿는 도전성 부분 (“주”참조)간의 절연저항은 1megaohm 이상이어야 합니다.
주) 손이 닿는 도전성 부품은 금속 판넬, 입력 단자, 이어폰 잭 등을 포함합니다.
Page 45
1-4
1. 주의사항
1-3. 정전기 주의사항
정전기 감지 장치(ESD)
어떤 반도체 장치들은 정전기에 의해서 쉽게 손상될 수 있으며 이러한 소자를 일반적으로 정전기 감지 장치(ESD)라 부릅니다.
대표적 ESD의 예는 집적회로 및 어떤 전계효과 트랜지스터 및 반도체 칩 소자입니다. 정전기에 의해 발생되는 소자 손상의 사고를
줄이기 위해서 다음과 같은 방법을 사용해야 합니다.
반도체 소자 혹은 반도체 소자가 있는 장치를 다루기 전에는 즉시 당신의 몸에 있는 모든 정전하를 접지체에 접촉해서 1.
방출시키십시요. 다른 방법으로는, 상업적으로 사용할 수 있는 정전기 팔찌 (discharging wrist strap device)를 구해서 사용할 수
있으며 이는 전원을 시험중인 장치에 인가하기 전 잠재적인 충격 이유 때문에 떼어내어야 합니다.
ESD 장치가 있는 전기기를 떼어낸 후에는 정전하가 축적되거나 기기가 노출되는 것을 막기 위해 기기를 알루미늄박과 같은 도전성 2.
표면에 놓아야 합니다.
ESD 장치를 납땜하거나 납땜을 풀기 위해서 끝단이 접지된 납땜 인두만을 사용하여야 합니다.3.
제전용 납땜 제거 장치만을 사용하십시오. “제전(antistatic)”으로 분류 되지 않은 어떤 납땜 제거 장치는 ESD 장치를 손상시키기에 4.
충분한 전하를 발생할 수 있습니다.
프레온-추진식 화학 제품을 사용해선 않됩니다. 이는 ESD 장치를 손상시키기에 충분한 전하를 발생할 수 있습니다.5.
교체용 ESD 장치는 이를 설치 직전까지 보호 패키지로부터 떼어내서는 안됩니다. (대부분의 교체용 ESD 장치는 리이드(lead)가 6.
도전성 거품, 알루미늄박 혹은 비슷한 도전성 재질로 전기적으로 같이 단락된 패키지로 되어 있습니다.)
교체용 ESD 장치의 리이드로부터 보호용 자재를 떼어내기 직전에 장치가 설치되어야 하는 샤시 혹은 회로 구성품에 있는 보호용 7.
자재를 접촉합니다.
포장되지 않은 교체용 ESD 장치를 다룰 때는 신체 동작을 최소화해야 합니다. (그렇지 않으면 무의식적인 행위 즉 당신의 의복 8.
섬유간의 마찰이나 발을 카페트가 깔린 바닥 으로부터 들어올리는 등의 행동은 ESD 장치를 손상시키기에 충분한 정전기를
발생시킬 수 있습니다.)
회로도에 ESD Mark 9.
가 있습니다.
Page 46
1-5
1. 주의사항
1-4. 제품 설치시 주의 사항
제품을 이동시키거나 설치할 때는 4명 이상이 안전하게 운반 하여야 합니다.1.
전원 코드를 열기구 근처에 근접하지 않도록 한다. 코드의 피복이 녹아서 화재, 감전의 원인이 될수 있습니다.2.
책장이나 벽장 등 통풍이 나쁜 협소한 장소에 제품을 설치하지 말아야 한다. 내부 온도 상승으로 인한 화재의 원인이 될 수 3.
있습니다.
실외 안테나 선이 실내로 들어가는 부분에는 빗물이 흘러 들어가지 않도록 아래로 구부려 놓아야합니다. 제품에 빗물이 들어가면 4.
화재, 감전의 원인이 됩니다.
제품을 옮기는 경우에는 필히 전원 스위치를 끄고 전원 플러그를 콘센트로 부터 빼야 합니다. 또한 안테나선, 타기기 연결선 등 5.
외부의 접속코드를 뺀것을 확인한 후에 옮깁니다. 코드선을 빼지 않은 상태로 옮길 경우 코드가 손상되어 화재, 감전의 원인이 될
수 있습니다.
안테나는 고압전선에서 먼 곳에 단단히 설치하여야 합니다. 고압전선에 닿거나 쓰러지면 감전, 화재의 위험이 있습니다.6.
RF 안테나 연결시 DTV 수신방식을 점검하여 지역 유선 방송에 DTV 신호가 없는 지역인 경우 별도의 DTV 수신 가능 안테나를 7.
연결합니다.
제품 설치시 벽면으로부터 일정거리 (10cm 이상)를 두어 통풍이 잘 되도록 합니다. 제품내부 온도상승으로 인한 화재의 원인이 8.
될수 있습니다.
스피커가 장착된 제품을 옮기는 경우에 스피커를 분리한 다음 본체를 옮겨야 합니다. 스피커를 본체와 분리하지 않은 채 스피커를 9.
잡고 본체를 옮길 경우 본체가 스피커와 탈착되어 떨어져 파손되거나 상해를 입을 수 있습니다.
교환할 수 있는 리듐 전지를 사용하는 기기의 경우에는 아래의 주의 사항을 확인하세요.10.
전지를 올바르게 교환하지 않으면 폭발위험이 있습니다. 사용한 전지는 제조자의 지시에 따라 폐기 •
하세요.
건전지를 불 속에 버리지 마세요.•
주의
건전지 회로를 단락, 분해, 과열 하지마세요.•
건전지 교환시 동등한 타입으로만 교체하세요.•
건전지를 직사광선, 불, 과도한 열에 노출시키지 마세요.•
Batteries (AA x 2)• 4301-000101Cleaning Cloth• BN63-01798B
65"3903-001118Regulatory Guide• BN68-04972E
Power Cord•
78"3903-000864
ImageProductCode. No
One Connect • BN91-17868A
One Connect Cable• BN39-02210A
Wall Mount Adapter• BN96-36071C
Cover Terminal•
65" : BN96-40566A
78" : BN96-40567A
Page 56
2-10
2. Product specications
2-4. Viewing the Functions
2-4-1. 2016' Smart Hub
Content, source, functon, channel list
2015'Y
[Content, source, functon, channel list'on four sides]
2016'Y
[Select any of the four from the bottom of the'screen]
Page 57
2-11
2. Product specications
Selection method for the Contents
2015'Y
[Select App & Contents]
2016'Y
[Select Contents from the Launcher Screen]
Page 58
2-12
2. Product specications
Auto Detection
[2015'Y]
[2016'Y - Automatically recognizes connected devices when connected]
Page 59
2-13
2. Product specications
2-4-2. Picture
[Content, source, functon, channel list'on four sides]
Page 60
2-14
2. Product specications
2-4-3. Smart Things
Smart Things
NOTE
[Smart Things Sign in]
[Smart Things rst screen]
[Dongle]
IoT Dongle required.•
Page 61
2-15
2. Product specications
2-4-4. Viewing the Panel
NOTE
The image on your TV may differ from the image above depending on your model and geographical area.•
Smart Hub
View descriptions of Smart Hub's basic functions.
After pressing the button on your remote control, you can surf the web and download apps with Smart Hub.
Some of the • Smart Hub services are paid services. To use a paid service, you must have an account with the service
provider or a Samsung account. For more information, refer to "Using a Samsung account."
To use Smart Hub, the TV must be connected to the Internet.•
Some • Smart Hub features may not be available depending on the service provider, language, or region.
Smart Hub service outages can be caused by disruptions in your Internet service.•
You can view the entire text of the • Terms & Policy document by navigating to Support£ Terms & Policy. If you
want to stop using Smart Hub, you can cancel the agreement.
Page 62
2-16
2. Product specications
GAMES
Enjoy games provided with Smart Hub.
You can install or run games. The installed games are stored in My Games.
APPS
Download and run various apps from Smart Hub.
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps
on your TV.
To use this feature, the TV must be connected to the Internet.•
When Smart Hub is launched for the rst time, the default apps are automatically installed. The default apps may •
differ with the geographical area.
Page 63
2-17
2. Product specications
Pictures/Video/Music
Play media content stored on your TV, USB devices, smartphones, cameras, PCs, etc.
You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras, on the TV.
You cannot play media content if the content or the storage device is not supported by the TV. For more information, •
refer to "Read Before Playing Photo, Video, or Music Files."
Backup important les before connecting a USB device. Samsung is not responsible for damaged or lost les.•
To connect the TV to a computer, refer to "Connecting a Computer."•
To connect the TV to a mobile device, refer to "Connecting a Mobile Device."•
Page 64
2-18
2. Product specications
The Samsung Smart Remote
–Colours and shape may vary depending on the model.–For more information about Samsung Smart Remote, see the e-Manual chapter, "Remote
Control and Peripherals > About the Samsung Smart Remote."
(Voice recognition): Runs Voice Interaction. Press the button, say a voice command,
and then release the button to run Voice Interaction. When pressed once, the guide to
Voice Interaction appears.
(Power): Press to turn the TV on or off.
123 (Number pad): When pressed, a number strip appears on
the screen. Select numbers and then select Done to enter a
numeric value. Use to change the channel, enter a PIN, enter a
ZIP code, etc.
– When pressed for 1 second or more, the TTX menu appears.
EXTRA (extra): While watching content, press to display extra
information from the content provider.
4 colour buttons (colour): Use these coloured buttons to access
additional options specific to the feature in use.
VOL (Volume): Move the button up or down to adjust the
volume.
To mute the sound, press the button. When pressed for 1 second
or more, the Accessibility Shortcuts menu appears.
CH (Channel): Move the button up or down to change the
channel. To see the Guide screen, press the button.
– When pressed for 1 second or more, the Channel List screen
appears.
Directional pad: Moves the focus and changes the values seen
on the TV's menu.
(Return): Returns to the previous menu. When pressed for
1 second or more, the running function is terminated. When
pressed while you are watching a programme, the previous
channel appears.
(Play/pause): When pressed, the playback controls appear.
Using these controls, you can control the media content that is
playing.
(Smart hub): Returns to the Home Screen.
Select: Selects or runs a focused item. When pressed while
you are watching content, detailed programme information
appears. When pressed again, you can select or run any of the
functions displayed.
2. The Samsung Smart Control
(Voice recognition): Runs Voice Interaction. Press the button, say a voicecommand, and then release the button to run Voice Interaction. Whenpressed once, the guide to Voice Interactionappears.
(Power): Press to turn the TV on or off.
123 (Number pad): When pressed, a number strip appears on the bottom ofthe screen. Select numbers and then select Doneto enter a numeric value.Use to change the channel, enter a PIN, enter a ZIPcode, etc.
EXTRA: While watching content, press to display extra information fromthe content provider.
VOL (Volume): Move the button up or down to adjust the volume.To mute the sound, press the button. When pressedfor1 second or more,the Accessibility Shortcuts menu appears.
CH (Channel): Move the button up or down to change the channel. To seethe Guidescreen, press the button.
Directional pad (up/down/left/right): Moves the focus and changes thevalues seen on the TV's menu.
(Return): Returns to the previous menu. When pressedfor 1 secondormore,the running function is terminated. When pressedwhile you arewatching a program,the previous channel appears.
(Play/pause): When pressed,the playback controls appear. Using these
controls, you can control the media content that is playing.
(Smart hub): Returns to the Home Screen.
Select:Selects orruns a focused item. When pressed while you are watch-ing content, detailed program information appears. When pressed again,you can select or run any of the functions displayed.
pairs to the TV automatically. Ifthe Samsung Smart Control does not pairto the TVautomatically, point it at the remote control sensor of the TV, andthen press and holdthe buttons labeled ˝and ˞ϩ˵ʪѣ˝Їθʪͱϩ˵ʪʪ˙ϩsimultaneouslyfor 3 seconds or more.
2-4-5. The Samsung Smart Remote
Pairing the TV to the Samsung Smart Remote
When you turn on the TV for the rst time, the Samsung Smart Remote pairs
to the TV automatically. If the Samsung Smart Remote does not pair to the TV
automatically, point it at the remote control sensor of the TV, then press the 1 and
2 buttons on the Samsung Smart Remote simultaneously for 3 seconds or more.
The Samsung Smart Remote can only be paired to one TV at a time.•
Page 65
2-19
2. Product specications
2-4-6. Using Voice Interaction
Access and run certain menu options and functions using voice commands.
Running Voice Interaction
Press and hold the button, say a command, and then release the button. The TV recognizes the voice command.
If the command is not recognized, try again with correct pronunciation.•
Page 66
2-20
2. Product specications
2-4-7. Supported Resolutions for UHD Input Signals
Check the supported resolution for UHD input signals.
Resolution: 3840 x 2160p, 4096 x 2160p•
NOTE
An HDMI connection with HDMI UHD Color set to Off supports up to UHD 50P/60P 4:2:0 input signals, while an HDMI
connection with HDMI UHD Color set to On supports up to UHD 50P/60P 4:4:4 and 4:2:2 input signals.
For the SUHD models, each HDMI connection can be individually optimized for HDMI UHD Color.
For the UHD models, make sure to connect to the HDMI IN 1 port of the TV.
Page 67
2-21
2. Product specications
2-4-8. Supported Formats
Supported external subtitles
NameFormat
MPEG-4 Timed text.ttxt
SAMI .smi
SubRip.srt
SubViewer.sub
Micro DVD.sub or .txt
SubStation Alpha.ssa
Advanced SubStation Alpha.ass
Powerdivx.psb
SMPTE-TT Text.xml
Supported internal subtitles
NameFormat
XsubAVI
SubStation AlphaMKV
Advanced SubStation AlphaMKV
SubRipMKV
VobSubMKV
MPEG-4 Timed textMP4
TTML in smooth streamingMP4
SMPTE-TT TextMP4
SMPTE-TT PNGMP4
Supported image formats and resolutions
File extensionFormatResolution
*jpg
*jpeg
*png PNG4096 x 4096
*bmp BMP4096 x 4096
*mpo MPO15360 x 8640
JPEG15360 x 8640
Page 68
2-22
2. Product specications
Supported music formats and codecs
File extensionFormatCodecNote
*.mp3MPEG
MPEG1 Audio
Layer 3
*.m4a
*.mpa
MPEG4AAC
*.aac
*.acFLACFLACSupports up to 2 channels
*.oggOGGVorbisSupports up to 2 channels
Supports up to 10 Pro 5.1 channels.
*.wmaWMAWMA
WMA lossless audio is not supported.
Supports up to the M2 prole.
*.wavwavwav
Supports type 0 and type 1.
*.mid
*.midi
midimidi
Seek is not supported.
Supports USB device only.
*.apeapeape
*.aif
*.aiff
AIFFAIFF
*.m4aALACALAC
Supported video codecs
File
format
ContainerVideo codecsResolution
H.264 BP/MP/HP
Frame rate
(fps)
4096X2160: 30
3840X2160: 60
Bitrate
(Mbps)
60
Audio codecs
*.avi
*.mkv
*.asf
*.wmv
*.mp4
*.mov
*.3gp
*.vro
*.mpg
*.mpeg
*.ts
*.tp
*.trp
*.mov
*.v
*.vob
*.svi
*.m2ts
*.mts
*.divx
*.webmWebM
AVI
MKV
ASF
MP4
3GP
MOV
FLV
VRO
VOB
PS
TS
SVAF
HEVC (H.265 - Main,
Main10, Main4:2:2 10)
Motion JPEG3080
MVC
DivX 3.11 / 4 / 5 / 6
MPEG4 SP/ASP
Window Media Video
v9(VC1)
MPEG2
MPEG1
Microsoft MPEG-4 v1, v2, v3
Window Media Video
v7(WMV1) ,v8(WMV2)
H.263 Sorrenson
VP6
VP81920 x 10806020
VP94096 x 2160
4096 x 2160
1920 x 1080
6080
60
30
4096 x 2160: 30
3840 x 2160: 60
60
20
40
Dolby Digital
LPCM
ADPCM(IMA, MS)
AAC
HE-AAC
WMA
Dolby Digital Plus
MPEG(MP3)
DTS(Core, LBR)
G.711(A-Law,
μ-Law)
Vorbis
Page 69
2-23
2. Product specications
Other Restrictions
Codecs may not function properly if there is a problem with the content.•
Video content does not play or does not play correctly if there is an error in the content or container.•
Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.•
If the Index Table is has an error, the Seek (Jump) function will not work.•
When playing video over a network connection, the video may not play smoothly because of data transmission •
speeds.
Some USB/digital camera devices may not be compatible with the TV.•
HEVC codec is only available in MKV/MP4/TS containers.•
Video decoders
H.264 FHD is supported up to Level 4.1. FMO/ASO/RS are not supported.•
H.264 UHD is supported up to Level 5.1.•
HEVC FHD is supported up to Level 4.1, and HEVC UHD is supported up to Level 5.1.•
VC1 AP L4 is not supported.•
All video codecs excluding WMV v7, v8, MSMPEG4 v3, MVC, and VP6:•
Below 1280x720: 60 frame max -
Above 1280x720: 30 frame max -
GMC 2 or above is not supported.•
Supports SVAF Top/Bottom. Side by Side, and Left/Right view sequence type (2ES) only.•
Supports BD MVC specs only.•
Audio decoders
WMA 10 Pro supports up to 5.1 channels. Supports up to the M2 prole. WMA lossless audio is not supported.•
QCELP and AMR NB/WB are not supported.•
Vorbis is supported for up to 2 channels.•
Dolby Digital Plus is supported for up to 5.1 channels.•
The DTS LBR codec is only available for MKV / MP4 /TS containers.•
The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ by the codec.•
Page 70
4. Troubleshooting
4-1. Previous Check
Check list for initial operation
Check the various cable connections rst.1.
Check to see if there is a burnt or damaged cable. -
Check to see if there is a disconnected or loose cable connection. -
Check to see if the cables are connected according to the connection diagram. -
Check the power input to the Main Board.2.
How to distinguish if the problem is caused by Main Board or T-CON Board.3.
No Video -
4. Troubleshooting
Symptom
Check PointsReplace the T-CON Board.•
Distorted Picture : -
Check PointsCheck the inner patterns.•
Inner View
ASSY PCB MAIN
If the problem is No Video but BLU is on and Indication LED is blinking repeatedly and faster
than nomal booting.
ASSY SMPS P-PD BOARD (LD Board)
DC VSS-PD
BOARD
ASSY T CON
NETWORK-WLAN CLIENT
ASSY SPEAKER P-FRONT (R)
ASSY BOARD P-IR FUNCTION TACT
ASSY SPEAKER P-FRONT (L)
4-1
Page 71
4-2
4. Troubleshooting
4-2. How to Check Fault Symptom
4-2-1. Power
TV POWER STANDBY
TV in Standby1.
Standby LED Indicator9
If Not Lit:2.
AC 120Vac Line 9
If missing:3.
120Vac Source and Power Cord 9
If OK:4.
Resistance on SMPS 9Fuse after rst removing AC power cord.
If fusses are open replace SMPS.5.
If fuses are OK:6.
9 Standby: A13V (Always On) to Main Board. Should all be approx. 9 VDC
If any missing remove the SMPS connector to Main Board .7.
Standby A13V again for 9VDC. 9
If OK replace -Main Board.
If still missing replace -SMPS.
Page 72
4-3
4. Troubleshooting
FUNCTION/IR Control
CN910 (FUNCTION/IR)
1IR 3.3Vdc to 2.5Vdc (Effective DC)2GND
3A3.3V_PW4AMP_SCL_I2C 3.3Vdc (effective DC)
5AMP_SDA_I2C 3.3 Vdc (effective DC) 6KEY_INPUT1 1.8dc to 0V with command
7KEY_INPUT2 0V (no operation change) 8LED_STB_OUT 1.7Vdc STBY
9A3.3V_PW 3.3V to Deco Lamp10LED_CTRL to Deco Lamp 1Vdc (off) 0.5V (On)
CN910
LED Status / Function Switch
<DECO Lamp><Function/IR>
TV in Standby 1.
LED Status 9
If 2. LED is OFF
LED 1.7Vdc (pin 8) and VCC for 3.3Vdc (pin 3) 9
If missing suspect • Function Assy/Cable Assy/Main Assy.
If 3. LED is ON
Switch Operation activates on screen display. 9
<On Screen Selections with Function Control>
If missing: -
Key _Input1 Pin 69 change to 0V with a command.
If wrong voltage or no change: -
Switch for stuck or miss-operation. 9
Check 4. IR operation with Standard Remote command changes. (3.3V to 2.5V effective DC)
SDA5. , SCL for effective 3.3Vdc (after power on)
If missing suspect -Function Assy/Cable Assy/Main Assy.
Page 73
4-4
4. Troubleshooting
SMPS POWER ON
65 inches
CN201 (To SMPS)
2GND 1GND
4GND3A13V
6PW ON / OFF 5A13V
8BLU ON / OFF 7A13V
10OD ON / OFF 9A13V
12FAIL COUNT11Vamp
14OD_LEVEL 13Vamp
16GND 15Vamp
18GND17GND
20GND 19GND
19 2012
CNM803 (To MAIN)
1GND 2GND
3GND 4GND
5Vamp 6GND
7Vamp 8NC
9Vamp 10FAIL COUNT
11A13V 12NC
13A13V 14NC
15A13V 16PW ON / OFF
17A13V 18GND
19GND 20GND
192012
<MAIN BOARD>
CN201
CNM803
Fuse
CNT803
<SMPS>
CN803 (To LD Board)
1GND 2GND 3B13V 4GND
5GND 6GND 7GND 8GND
9Vdrv 10Vdrv 11Vdrv 12Vdrv
13Vdrv 14Vdrv 15Vdrv 16Vdrv
17Vdrv 18Vdrv 19GND 20GND
21GND 22GND
Page 74
78 inches
4-5
4. Troubleshooting
CN803 (To LD Board)
1GND 2GND 3B13V 4GND
5GND 6GND 7GND 8GND
9Vdrv 10Vdrv 11Vdrv 12Vdrv
13Vdrv 14Vdrv 15Vdrv 16Vdrv
17Vdrv 18Vdrv 19GND 20GND
21GND 22GND
CN201
<MAIN BOARD>
19 2012
192012
CN201 (POWER)
2DGND 1DGND
4DGND 3DGND
6SW_POWER_OUT 5DGND
8SW_INVERTER 7DGND
10OVD_ON_OFF 9DGND
12 SMPS_FET_FAIL_DETECT 11DGND
14OVD_LEVEL 13DGND
16DGND 15DGND
18DGND 17DGND
20DGND 19DGND
CN803
CNM803
CNT804
Fuse
<SMPS>
CNM803
2GND 1GND
4GND 3GND
6GND 5Vamp
8NC 7Vamp
10NC 9Vamp
12NC 11A13V
14NC 13A13V
16PS_ON 15A13V
18GND 17A13V
20GND 19GND
Power TV On.1.
PS_ON 9. 2Vdc (when off) changes to 3.3Vdc (on)
May already be On if IoT USB is loaded or TV Smart Things Hub mode is active. -
if voltage error or no change.2.
Jog Function Control Test. 9
Page 75
4-6
4. Troubleshooting
If OK replace Main Board.3.
All 9A13Vsupplies to full voltage level 12.7VDC.
If any wrong voltage, remove the SMPS connector to Main Board.4.
A13V again for 12.7VDC. 9
If OK replace Main Board.5.
If still wrong voltage replace SMPS.6.
OD 9 (Over Voltage Detect) : 3.3Vdc (Operating Normal)
If 0V or changing, an SMPS or Panel error exists.7.
Perform Backlight Test.8.
Backlight On/Off 9 0V Off to 5Vdc ON.
If missing/error replace 9Main Board.
< Backlight On/Off>
Page 76
BACKLIGHTS
4-7
4. Troubleshooting
Activate Backlights Test1. :
Disconnect Lead Cable from Main Board to Power Supply. -
TV Screen for active backlight LEDs. 9
If NO BACKLIGHTS2.
Minus (Control) & Plus pins (Supply) on the Panel Connector voltages to the Panel. 9
If no pin voltages replace SMPS. -
If BACKLIGHTS ON BUT PANEL SECTION(S) OFF3.
The Supply Drive 9+ pins. All should measure same.
If a -+ pin measures higher voltage, a string(s) of LEDs are likely open.
Remove Panel connector and verify same open backlight voltage condition. -Replace Panel.
If a 4. + pin measures low voltage disconnect connector to panel
The Low Plus Pin Voltage again. 9
If it stays low the -SMPS is defective, if it goes high, defective Panel.
For BACKLIGHT DIMMING PROBLEMS:
Go to • Menu £ Picture £ Backlight and vary level (0 – 20)
If no backlight changes observed:•
Panel Connector minus (-) pin voltages and P-DIM voltages (CNL801) while changing backlight level. 9
If minus Panel voltages don’t change, and P-DIM changes, replace • SMPS.
If P-DIM doesn’t change replace • Main/T-CON Board.
MUTE 41 9 EXITto test Panel Backlight Sections.
Page 77
4-8
4. Troubleshooting
LD Board
65 inches
CN9001 (To SMPS)
2GND 1GND
4GND 3GND
6Vdrv 5Vdrv
8Vdrv 7Vdrv
10Vdrv 9Vdrv
12Vdrv 11Vdrv
14Vdrv 13Vdrv
16GND 15GND
18GND 17GND
20GND 19B13V
22GND 21GND
CN9003 (To Main & T-CON)
1GND 2SCL_LED
3BLU_ON 4TEST_SD
5SDA_LED 6GND
7TEST_LD 8VSYCN_IN
9SERIAL_STT 10SERIAL_UHR
11SERIAL_DATA12GND
13GND 14CONTACT
CN9001
CN9002
<LD BOARD>
LD Board Operation
CN9005 ~ CN9014 supply voltages to the panel LED arrays.1.
The positive (+) pins supply approximately 13Vdc (panel size dependant).2.
The negative pins will vary between approximately 1Vdc and 3Vdc, depending on the brightness level of that section.3.
LD Board Troubleshooting
Force on the backlights.1.
Check the fuses (F9001S, F9002S, F9003S, F9004S, F9006S)2.
on either side for approximately 30 Vdc; if abnormal, suspect a defective panel, SMPS or LD. 9
Check the negative pins on CN9005 ~ CN9014 for approximately 1Vdc (due to forced operation).3.
LD Board/Panel Troubleshooting
Verify SMPS Vdrv 30 Vdc to LD Board (CN9001).1.
Unload the LD Board by removing the cables connected to CN9005 ~ CN9014.2.
Check the 3. fuses on either side for approximately 30 Vdc (only when LD Board is UNLOADED).
If voltage is 30 Vdc on all 5 fuses -
Panel is likely defective. 9
If voltage is low on any fuse -
LD Board is likely defective. 9
Page 78
78 inches
4-9
4. Troubleshooting
CN9003 (To Main & FT)
2SCL_LED 1GND
4TEST_SD 3BLU_ON
6GND 5SDA_LED
8VSYCN_IN 7TEST_LD
10SERIAL_UHR 9SERIAL_STT
12GND 11SERIAL_DATA
14CONTACT 13GND
CN9003
CN9001 (To SMPS)
2GND 1GND
4GND 3GND
6Vdrv 5Vdrv
8Vdrv 7Vdrv
10Vdrv 9Vdrv
12Vdrv 11Vdrv
14Vdrv 13Vdrv
16GND 15GND
18GND 17GND
20GND 19B13V
22GND GND
Fuse (7EA)
CN9001
BACKLIGHT CONTROL
<Direct Lit 200 Segments>
LD Board Operation
CN9005 ~ CN9014 supply voltages to the panel LED arrays1.
The positive (+) pins supply approximately 13Vdc (panel size dependant)2.
The negative pins will vary between approximately 1Vdc and 3Vdc, depending on the brightness level of that section.3.
<LD BOARD>
CN9013 (SAMPLE)
(-) Control Pins
(+) Supply Pins
Page 79
4-10
4. Troubleshooting
LD Board Troubleshooting
Force on the backlights.1.
Check the fuses (F3001, F5001, F5101, F5201, F5301, F5401, F5501, F5601) on either side for approximately 30 Vdc; 2.
if abnormal, suspect a defective panel, SMPS or LD.
Check the negative pins on CN9005 ~ CN9014 for approximately 1Vdc (due to forced operation).3.
LD Board/Panel Troubleshooting
Verify SMPS Vdrv 30 Vdc to LD Board (CN9001).1.
Unload the LD Board by removing the cables connected to CN9005 ~ CN9014.2.
Check the 3. fuses on either side for approximately 30 Vdc (only when LD Board is UNLOADED).
If voltage is 30 Vdc on all 5 fuses, panel is likely defective.4.
If voltage is low on any fuse, LD Board is likely defective.5.
Page 80
4-2-2. Video
4-11
4. Troubleshooting
ONE CONNECT MINI
<ONE CONNECT MINI>
If No Video Disconnect OCB Cable.1.
"Disconnect Banner" Displayed. 9
If Banner Appears.2.
One Connect Box / Cable (defective). 9
If No Banner continue.3.
<Disconnect Banner>
<Connect Cable>
Page 81
4-12
4. Troubleshooting
MAIN / T-CON Board
Main Board Section1.
1 Start Up Logo2 Customer Picture Test 13 Mute - 147 - Mute
Video Operation : Generated on Main Section.
If OK:1.
Source & Input Cables. 9
Other inputs. 9
One Connect Cable/Box. 9
If Noisy:2.
T-CON Section Test Patterns. 9
PRE FRC of T-CON Section2.
Customer Picture Test 2
Video Operation : Generated at Pre FRC, of T-CON Section.
If OK:1.
Main Section. 9
If Noisy:2.
Post FRC Pattern. 9
POST FRC of T-CON Section3.
Customer Picture Test 3
Video Operation : Generated at Post FRC of T-CON Section.
If OK:1.
Main / T-CON Board (defective). 9
If Noisy:2.
Mute - 369 - Mute. 9
Page 82
T-CON Section4.
4-13
4. Troubleshooting
Mute - 369 - Mute
NOTE
May not be available for Larger models over 70 inches.
Video Operation : Generated at T-CON Section.
If OK:1.
Main / T-CON Board (defective). 9
If Noisy:2.
Main / T-CON Board. 9
Page 83
4-14
4. Troubleshooting
PANEL
If Noisy:1.
Panel (defective). 9
Page 84
4-2-3. Audio
4-15
4. Troubleshooting
AUDIO
Source
No TV Sound•
Menu → Audio → Speaker Settings set to 9TV Speaker
Noisy / Distorted TV Audio•
Customer Menu → Support → 9Sound Test
If • Sound Test FAILS : (Missing / Noisy Audio)
Speakers (compare resistance/quality) 9
Compare audio level out to speakers with multi meter.•
Replace defective Speakers or Main Board or Cable. 9
IF • Sound Test OK :
Audio Source & External Cables. 9
With external Audio Generator (device or App). 9
Other Inputs. 9
One Connect Mini. 9
Optical Digital Out Errors•
Red light from Optical Digital Out. 9
If missing replace One Connect Mini•
No HDMI Audio •
Source / HDMI Cable & One Connect Mini Connectors. 9
Check Audio Format PCM/Dolby based on external Receiver.•
ARC Issues•
HDMI Cable is input to the ARC Designated HDMI port. 9
ARC (HDMI Control) is enabled on the external Receiver. 9
Bluetooth Audio "• Sound Share" Connection Issues
Sound Bar is in TV Mode. 9
To Connect, Press & Hold Play Button until Sound Bar pairing mode begins. •
Page 85
4-16
4. Troubleshooting
4-2-4. Network
<TV><Router><Internet>
TV to Router "Failure"
Check Network Status (TV Router Internet)
Wired & Wireless MAC Address• in Customer Support Menu.
No Wired MAC Address9: Replace Main Board.
No Wireless MAC Address9: Module cabling & voltages from Main Board.
If operating voltages are OK but signal missing. 9
Replace WiFi Module (WiFi/Bluetooth Module).•
Proper • security passcode
Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App). 9
Try another source (Hot spot or Test Router).•
Check related Bulletins. 9
Check 9Factory Mode → SVC → Info → WiFi Error Count (replace module for high error counts).
Router to Network "Failure"
Check Network Status (TV Router Internet)
Instruct the customer the TV has proper connection to the router and is likely OK.•
Check other devices using network are OK. If they test OK this does not mean the TV should be working. 9
Try another source (Hotspot) to test/show TV Network operation. •
Page 86
4-2-5. Smart Hub
4-17
4. Troubleshooting
Go to Menu £Support £Self Diagnosis £Smart Hub Connection Test
<TV><Samsung Server><Router><Internet>
Network / Gateway 1. If it Fails:•
TV to Router Connection Test in " 9Network Trouble shooting"
DNS Test2. If it Fails:•
DNS setting in " 9Network Settings"
If DNS is set manually:•
Settings are correct (may be set to 8.8.8.8 to prevent Netix issues) 9
If it still fails:•
DNS Test with setting to Auto Mode 9
If it fails both Manual & Auto problem is ISP or Router.•
ISP Blocking3. If it Fails:•
Samsung Server Test4. If it Fails:•
Samsung Apps5. If it Fails:•
Internet Service Provider is Active. 9
With DNS setting at 8888. 9
With Hot Spot. 9
Network Status. 9
If OK:•
Reset Smart Hub. 9
Terms of Agreement are accepted. 9
Reset Smart Hub. 9
Samsung Apps load correctly. 9
Perform " 9Apps Reset" in Factory Mode.
Go to Smart Hub and complete Terms of Agreement and set up information. 9
Samsung Apps load correctly. 9
Before selecting an App, allow Apps to load or failure wilre-occur. 9
Page 87
4-18
4. Troubleshooting
For Netix Operation/Connection Issues:
Check Certicate & Netix ESN Status in Factory Mode.•
If Certicate and ESN exists, " -CO", "NfO", change the DNS to 8.8.8.8
If Certicate is missing, " -C/" replace the TV’s Main Board.
If ESN number is missing: -NF/ do not replace the Main Board.
Reset TV Clock and check for correct Time & Date. Netix relies on correct settings.•
Reset Smart Hub. / Reset Apps In Factory Mode.•
For Streaming Issues:
Go to TV Web Browser / Go to speedof.me / testmy.net•
Check Speed 9for at least 5 Mbps(HD streaming) / 25 Mbps (4K Streaming).
Check Latency 9for less than 50ms.
Page 88
4-19
4. Troubleshooting
4-2-6. Bluetooth / WiFi Module
BT / WIFI
1BT_NRESET2BT_POWER_DET
3BT_WAKE4-
Pin1
Pins 12345678910111213141516
Standby
Power
ON
3.3
Vdc
3.3
Vdc
0
3.3
Vdc
3.3
Vdc
3.3
Vdc
5BT_D-_USB6BT_D+_USB
7-8BT_WELCOME
9WIFI_PHY_ON10-
11WIFI_D+_USB12WIFI_D-_USB
13-14WIFI_5V
15WIFI_WOL16WIFI_NRESET
NC0000V0V03 Vdc 005 Vdc
0.7V eff.dc
BT Sig
(DM)
4V p-p
2.5V eff.dc
BT Sig
(DM)
4V p-p
00V
3.3
Vdc
0
2.5V eff.dc
WIFI Sig
(DP)
0.5V p-p
2.5V eff.dc
WIFI Sig
(DM)
0.5V p-p
05 Vdc
3.3
Vdc
3.3
Vdc
3.3
Vdc
3.3
Vdc
Go to Menu £Support £Contact Samsung
Contact Samsung
<
- Wired MAC Address : xx:xx:xx:xx:xx:xx
Missing or Error : Replace Main Board.
- Wireless MAC Address : xx:xx:xx:xx:xx:xx
- Bluetooth Address : xx:xx:xx:xx:xx:xx
If • Bluetooth Address or Wireless MAC Address are missing or errors exist.
BT & Wi-Fi Connector Voltages.•
If Voltages are OK but no BT or Wi-Fi Signals voltage(s), replace defective Module. -
Page 89
4-20
4. Troubleshooting
4-3. Factory Mode
Factory Remote
Power TV ON.1.
Select TV Source.2.
Info3. → Factory.
Use 4. MENU for return.
Samsung IR Remote (Limited Operation)
TV Power Standby.1.
Press as follows. 2.
Remote Button :• INFOMENUMUTE POWER OFF
Option• (must set Option Bytes when replacing Main Board.)
Option → • Factory Reset (returns TV to out of box condition. Does not reset Apps.)
SVC → • Test Patterns
SVC → Info → • ER Count(Important to check for errors.)
Resets to 0 with Factory Reset. -
First Screen Appearing in Factory Mode
Ex. SAMPLE Model•
Testing Items
9
T-JZMDEUC-XXXX.X
T-JZMDEUS-XXXX
tztv-2.4-main2016-jazz-m_XXXX
Main SPI version : ****
OC SPI version : ****
BT VERSION : ****
E-MANUAL : ****
CAMERA : ****
Blaster Version : ****
E-POP Version : ****
EDID SUCCESS
HDCP SUCCESS
CALIB : AV/COMP/PC/HDMI/
OPTION :65A1MU0YK,EU,9500,NONE
DTCP Not Support
FRC[JAZZ-M][120Hz][HW:0x07]
DIMMING-[GLOBAL][FF]
TCON Version:----
Model : UE65KS9502T***
Wired MAC ----
Wireless MAC ----
WIFI Version
Main SW Version 9
Sub SW Version 9
Wired MAC (Status) 9
Wireless MAC (Wi-Fi Module) 9
CO Nf/ W/ M/ D/ HX PO AO O SO N/ RO SC/ SiO(T)
Factory Data Ver : ** / Fixde Ver : **
EERC Version : ** / WB Ver : **
CPLD/LD : N/A
SmartControl : ****
Board Info : ****/**/**/*/*/BN41-02504A
SID : ----
Date of purchase : --/--/----
CO NFO WO. etc. 9
Certicate•
Netx•
Wide Vine•
etc. Status•
Page 90
Factory Reset
4-21
4. Troubleshooting
Ex. SAMPLE Model•
Factory Reset
Type65A1MU0YK
Local SetEU_ITALY
SW ModelUKS9800
BOM Model9502
TUNER-
Ch TableNONE
Setting Option Bytes
Enter Factory Mode with 1. Service Remote (only).
Check Option Byte Table located on 2. GSPN (Fast Track or Tips).
Select each item to change. 3.
Soft power TV Off to load.4.
SVC £ Test Patterns
Main Board
JAZZ-M
FRC
T-CON
Check Test Patterns
Verify "1. Scaler Pattern" and "US Post Pattern".
Verify "2. FRC Pre Test Pattern".
Verify "3. FRC Post Test Pattern".
Verify "4. SoC TCON Test Pattern".
1 Scaler Pattern
US Post Pattern
2 FRC Pre Test Pattern
3 FRC Post Test Pattern
4 SoC TCON Test Pattern
Page 91
4-22
4. Troubleshooting
SVC £ Info £ ER Count
WD Count• : Watch Dog (Hardware related issue).
AR Count• : Auto Reset (software (i.e. Apps) related.
important Error Count - Status Screen.
Verify each item listed. •
Page 92
Factory Mode £ Control £ EDID
4-23
4. Troubleshooting
Remove ALL 1. HDMI connections.
Factory Mode → Control → 2. EDID. (→ Enter Key)
Option
Control
Debug
SVC
ADC/WB
Advanced
Select EDID/OFF to ON. (→ 3. Right Arrow Key)
EDID ON/OFFON
Select EDID WRITE ALL. (→ 4. Enter Key)
EDID WRITE ALLSuccess
Wait to Success. (→ 5. Right Arrow Key)
EDID WRITE ALLWait
Conrm EDID WRITE ALL Success. (→ 6. Menu Key)
EDID WRITE ALLSuccess
EDID
Sub Option
Hotel Option
Shop Option
Asia Option
Sound
Page 93
4-24
4. Troubleshooting
4-4. Factory Mode Adjustments
4-4-1. Detail Factory Option
NOTE
If you replace the main board with new one, please change the factory option as well.
The options you must change are "Type".
UE65KS9502TXXH
VersionFA01
Vendor SDC
PANEL
SMPS
LD
MAIN
ByteItem
0Factory Reset-
1Type65A1MU0YK
2Local setEU
3SW ModelUKS9800
CodeBN95-02727B
Spec.CY-YK065FLLV2V/H
Vendor SOLUM
Code BN44-00892A
Spec.L65S9NA_KSM
Vendor DYREL
Code BN96-39394A
Spec.L65S9NC_KDYV
ASSY CHASSISBN91-17407X
ASSY PCB MAINBN94-10846X
ASSY PCB MISC
(ONE CONNECT MINI)
BN94-10924F
4BOM Model9502
5Tuner-
6Ch table-
7Front ColorU-C-KS98-65
Page 94
4-25
4. Troubleshooting
UE78KS9502TXXH
VersionFA01
Vendor SDC
PANEL
SMPS
LD
MAIN
ByteItem
0Factory Reset-
1Type78A1MU0YK
2Local setEU
3SW ModelUKS9800
CodeBN95-02728B
Spec.CY-YK078FLLV2V/H
Vendor SOLUM
Code BN44-00891A
Spec.L78S9NA_KSM
Vendor HANSOE
Code BN96-39400A
Spec.L78S9NC_KHSV
ASSY CHASSISBN91-17407J
ASSY PCB MAINBN94-10846J
ASSY PCB MISC
(ONE CONNECT MINI)
BN94-10924F
4BOM Model9502
5Tuner-
6Ch table-
7Front ColorU-C-KS98-78
Page 95
4-26
4. Troubleshooting
4-4-2. Factory Data
Option
Factory Menu NameDataRange
Factory Reset
Type
Local Set
SW Model
BOM Model
TUNER
Ch Table
-
65"65A1MU0YK
78"78A1MU0YK
EU
UKS9800
9502
-
NONE
MRT Option
Engineer Option
Control
Factory Menu NameDataRange
EDID
EDID ON/OFFOFF
EDID WRITE ALL…
EDID WRITE HDMI…
EDID WRITE PC…
HDMI EDID Ver…
HDMI EDID Port…
Sub Option
RS-232 JackUART
EXT Link SupportON
Serial Log On/OffOFF
WatchdogON
FRC MonitoringOFF
Checksum0x0000
Fast Boot In ProductionON
USB SerialOFF
ECO IC TYPEMC8121
Info Link Server Typedevelopment
Info Link CountryNone
TTX GroupUserOSD
Visual TestDiable
Page 96
Factory Menu NameDataRange
4-27
4. Troubleshooting
OPTION_SWU
RF Remocon SupportOFF
CDD mode…
DPMS SupportOFF
T-CON DeviceJazzFT
RM Server TypeOperating
LMF LEAVE THRESHOLD160
LMF TRIM THRESHOLD120
LMF TERM THRESHOLD80
EOS ClickOFF
BP PMS Reset1
FAnet Thread2
CI CPLD Version1
ACM_MCON
UNIQUE TRIPLETON
FS_FAVOFF
Private Range USEON
SCSA SupportOFF
OCM RebootON
SPI Protection
FKP Server TypeDefault
OCM SupportON
Preloading SupportON
Multitasking SupportON
Browser preloading SupportFULL
EXT IR Boot SupportOFF
APP BOOTING SUPPORTON
NagSam SupportOFF
EWBS SupportOFF
MVPD MBR ProviderCOMCAST
cloudscan Always UploadOFF
FirstScreen Cach Size300
Hotel Option
Hospitality ModeOFF
Power On
Menu OSD
Operation
Page 97
4-28
4. Troubleshooting
Factory Menu NameDataRange
Music Mode
External Source
Eco Solution
Cloning
Shop Option
Exhibition ModeOFF
Peak ModeON
MetadataON
Shopmode Picture ResetON
Asia Option
UnbalanceOFF
AF Level adjust0
TX Power Level0
Mono Last MemoryOFF
H Shaking0
SOUND
High DeviOFF
Carrier_MuteON
Pilot Level High Thld0x20h
Pilot Level Low THLD0x10h
Carrier2 Amp High ThLD9
Carrier2 Amp Low THLD6
Amp Volume0xc4h
Amp Scale0x3ch
Amp EQ Check Sum0x000057B5
Subwoofer Support3
Woofer Type0
*If the broadcast signal is not good, TV will
complement the characteristics of the signal (most
use when weak signal comes from the growing area
countries)
*If the noise comes from weakness-electromagnetic
eld, TV will be set Mute automatically(Only default
on in North America)
* The High threshold value of stereo signal(If Pilot
level is greather than High threshold value, recognize
Stereo signal)
* The Low threshold value of stereo signal(If Pilot
level is less than Low threshold value, recognize
Mono signal)
Woofer Volume0xc7h
Woofer Scale0x3fh
Woofer Check sum0x0000A273
PEQ Inx76
PEQ TestReady
Speaker EQON
Page 98
Factory Menu NameDataRange
4-29
4. Troubleshooting
Bottom ChecksumNONE
Wall Filter Type3
SRS Tuning Parm0
SPDIF PCM Gain-9
AudioDock BT Delay90
3D_Glass BT delay50
Mic ScaleOFF
India Sound0
Speaker Delay Normal0
NTV CU DelayNORMAL
Lipsync Inx1
Lipsync Checksum0x4972
Lipsync USB TestReady
Lipsync BT Checksum0x0000
TP volume0xc4h
TP Scale0x6ch
TP EQ CheckSumNONE
Debug
Factory Menu NameDataRange
Spread Spectrum
LVDS Spread0
DDR Spread0
Period0
Amplitude0
HD DDR SSC ON OFFOFF
HD DDR SSC Value0
FHD DDR SSC ON OFFOFF
FHD DDR SSC Value4
UHD DDR SSC ON OFFON
UHD DDR SSC Value0
P eBus SSC ON/OFFOFF
P eBus Value0
LVDS SSC ON/OFFOFF
LVDS SSC Value0
AP Vx1 SSC ON/OFFON
AP Vx1 Value12
Page 99
4-30
4. Troubleshooting
Factory Menu NameDataRange
N Vx1 SSC ON/OFFON
N Vx1 Value0
FRC Vx1 SSC ON/OFFOFF
FRC Vx1 SSC Period0
FRC Vx1 SSC Modulation0
FRC LVDS ON/OFFON
FRC LVDS SSC MFR3
FRC LVDS SSC MRR2
FRC DDR SSC ON/OFFON
FRC DDR SSC Period1
FRC DDR SSC Modulation2
ADV7619 Data strength1
ADV7619 Clock strength1
ADV7619 H_V_DE strength1
AP DDR SSC ON/OFFOFF
AP DDR SSC Value0
AP USIT SSC ON/OFFON
AP USIT SSC Value13
OCM Vx1 SSC ON/OFFOFF
OCM Vx1 SSC Value0
TCON USIT SSC ON/OFFBYPASS
DDR Margin
A CTRL_OFFSET_0_30
A CTRL_OFFSET_D0
B CTRL_OFFSET_0_30
B CTRL_OFFSET_D0
BT_ON_OFF
RF Mute Time
Tuner Margin
ON
600ms
3
FRC
FRC FDISPLAY ON/OFFOFF
European specications
3D FDISPLAY ON/OFFOFF
PC Mode ON/OFFOFF
FRC VX1 RX EQ SETTINGOFF
FRC VX1 TX Pre_emphasis setting0
Netix OSD Threshold179
TCON
Page 100
Factory Menu NameDataRange
4-31
4. Troubleshooting
TCON_TEMP READ34
TEMP LAST6000
DCC VERSION0x0
TCON Demura BypassOFF
TCON FDisplayOFF
Panel Code 1
Panel Code 2
Panel Revision
Panel Menu Week
Panel S/N 1
Panel S/N 2
Panel S/N 3
Panel S/N 4
MPEG Margin
H.264 Margin
CAM Wait Time
Voice Debug
20
15
15
OFF
Power Management
Cert Option
RM_BIST_DTV
RM_BIST_ATV
RM_BIST_CABLE
Waiting
0
0
0
SerDES Check
SerDES TunerFailure
HDMI SWFailure
HDMI RxFailure
MPFailure
Main SerDESFailure
Jack SerDESFailure
Stress Mode
OFF
Log Analyzer
Error Popup On/Off
DeadLock KILL
CES Option
CES Convergence Option
CES ATSC 3_0
CES OOBE MVPD SUPPORT
ON
OFF
OFF
OFF
OFF
OFF
OFF
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