Samsung U32E850R, U28E850R, U24E850R User Manual

User Manual

U24E850R U28E850R U32E850R

The color and the appearance may differ depending on

the product, and the specifications are subject to

change without prior notice to improve the performance.

BN46-00482B-05

BEFORE USING THE

PRODUCT

PREPARATIONS 18 Checking the Contents

7 Copyright

7 Icons used in this manual

8 Cleaning

9 Securing the Installation Space

9 Precautions for storage

10 Safety Precautions

10 Symbols 11 Electricity and Safety 12 Installation and Safety 14 Operation

17 Correct posture to use the product

18 Checking the Components

19 Parts

CONNECTING AND USING

A SOURCE DEVICE

19 Frontal Button 21 Reverse Side

27 Installation

27 Removing the Stand 28 Installing the Wall Mount 30 Installing a Wall-mount Kit or Desktop Stand 31 Adjusting the Product Tilt and Height 31 Rotating the Monitor Screen 32 Anti-theft Lock

33 "MagicRotation Auto"

34 Rotating the monitor

35 Before Connecting

35 Pre-connection Checkpoints

Table Of Contents

35 Connecting and Using a PC

35 Connection Using the HDMI Cable 37 Connection Using the DP Cable 37 Connection Using the MINI DP Cable 38 Connecting to Headphones 39 Connecting the Power 39 Tidying Up the Connected Cables

40 Connecting the Product to a PC as a

USB HUB

40 Connecting a PC to the Product 40 Utilizing the Product as a USB HUB

42 Driver Installation

43 Setting Optimum Resolution

SCREEN SETUP 44 SAMSUNG MAGIC Bright

44 Configuring SAMSUNG MAGIC Bright

47 Brightness

47 Configuring Brightness

48 Contrast

48 Configuring Contrast

49 Sharpness

49 Configuring Sharpness

50 Color

50 Configuring Color

52 SAMSUNG MAGIC Angle (U28E850R)

52 Configuring SAMSUNG MAGIC Angle

54 HDMI Black Level

54 Configuring the HDMI Black Level Settings

55 Eye Saver Mode

55 Configuring Eye Saver Mode

Table Of Contents

56 Game Mode

56 Configuring Game Mode

57 Response Time

57 Configuring the Response Time

58 Picture Size

58 Changing the Picture Size

60 Screen Adjustment

60 Configuring H-Position & V-Position

CONFIGURING THE PIP/

PBP SETTINGS

61 PIP/PBP

63 Configuring PIP/PBP Mode 64 Configuring Size 65 Configuring Position 66 Configuring Sound Source 67 Configuring Source 71 Configuring Picture Size 75 Configuring Contrast

COORDINATING OSD 77 Transparency

77 Changing Transparency

78 Language

78 Configuring Language

79 Display Time

79 Configuring Display Time

SETUP AND RESET 80 FreeSync

80 Configuring FreeSync

83 Smart Eco Saving

83 Configuring Smart Eco Saving

84 Off Timer Plus

84 Configuring Off Timer 86 Configuring Eco Timer

Table Of Contents

88 USB Super Charging

88 Configuring USB Super Charging

89 PC/AV Mode

89 Configuring PC/AV Mode

91 DisplayPort Ver.

91 Configuring DisplayPort Ver.

92 Source Detection

92 Configuring Source Detection

93 Key Repeat Time

93 Configuring Key Repeat Time

INFORMATION MENU AND

OTHERS

INSTALLING THE

SOFTWARE

TROUBLESHOOTING

GUIDE

94 Reset All

94 Initializing Settings (Reset All)

95 Information

95 Displaying Information

96 Configuring Brightness, Contrast and

Volume from the Initial Screen

97 Easy Setting Box

97 Installing the Software 98 Removing the Software

99 Requirements Before Contacting

Samsung Customer Service Center

99 Testing the Product 99 Checking the Resolution and Frequency 99 Check the following.

102 Q & A

SPECIFICATIONS 104 General

107 PowerSaver

108 Standard Signal Mode Table

Table Of Contents

APPENDIX

INDEX

113 Responsibility for the Pay Service (Cost

to Customers)

113 Not a product defect 113 A Product damage caused by customer's fault 113 Others

114 Correct Disposal

114 Correct Disposal of This Product (Waste

Electrical & Electronic Equipment)

114 Extended warranty

115 Terminology

Table Of Contents

Copyright

The contents of this manual are subject to change without notice to improve quality.

Samsung Electronics owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

VESA, DPM and DDC are registered trademarks of the Video Electronics Standards Association.

Before Using the Product

2015 Samsung Electronics

 An administration fee may be charged if either

 (a) an engineer is called out at your request and there is no defect in the product.

(i.e. where you have failed to read this user manual)

 (b) you bring the unit to a repair center and there is no defect in the product.

(i.e. where you have failed to read this user manual)

 The amount of such administration charge will be advised to you before any work or home visit

is carried out.

Icons used in this manual

The following images are for reference only. Real-life situations may differ from what is shown in the images.

Before Using the Product

Cleaning

Before Using the Product

Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.

Take the following steps when cleaning.

1. Power off the monitor and computer.

2. Disconnect the power cord from the monitor.

Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.

3. Wipe the monitor with a clean, soft and dry cloth.

 Do not apply a cleaning agent that contains alcohol,

solvent, or surfactant to the monitor.

 Do not spray water or detergent directly on the product.

4. Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the monitor.

5. Connect the power cord to the product after cleaning the product.

6. Power on the monitor and computer.

Before Using the Product

3.93 inches (10 cm)

Securing the Installation Space

Ensure some space around the product for ventilation. An internal temperature rise may cause fire and damage the product. Be sure to allow the amount of space as shown below or greater when installing the product.

The exterior may differ depending on the product.

Precautions for storage

Be sure to contact Samsung Customer Service Center if the inside of the monitor needs cleaning. (Service fee will be charged.)

Before Using the Product

Safety Precautions

Caution: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR

BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO

This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.

This symbol alerts you that important literature concerning operation and maintenance has been included with this product.

Caution

RISK OF ELECTRIC SHOCK DO NOT OPEN

QUALIFIED PERSONNEL.

Symbols

Warning

Caution

A serious or fatal injury may result if instructions are not followed.

Personal injury or damage to properties may result if instructions are not followed.

Activities marked by this symbol are prohibited.

Instructions marked by this symbol must be followed.

Before Using the Product

Electricity and Safety

The following images are for reference only. Real-life situations may differ from what is shown in the images.

Warning

Do not use a damaged power cord or plug, or a loose power socket.

 An electric shock or fire may result.

Do not plug many products into the same power socket.

 Otherwise, the socket may overheat and cause a fire.

Do not touch the power plug with wet hands.

 Otherwise, an electric shock may result.

Insert the power plug all the way in so it is not loose.

 An unstable connection may cause a fire.

Connect the power plug to a grounded power socket (type 1 insulated devices only).

 An electric shock or injury may result.

Do not bend or pull the power cord with force. Do not weigh the power cord down with a heavy object.

 A damaged power cord may cause an electric shock or fire.

Do not place the power cord or product near heat sources.

 An electric shock or fire may result.

Remove foreign substances such as dust around the plug pins and power socket with a dry cloth.

 Otherwise, a fire may result.

Before Using the Product

Caution

Do not unplug the power cord when the product is in use.

 The product may become damaged by an electric shock.

Do not use the power cord for products other than authorized products supplied by Samsung.

 An electric shock or fire may result.

Keep the power socket where the power cord is connected unobstructed.

 If any problem occurs in the product, unplug the power cable to completely

cut the power to the product.

Power to the product cannot be completely cut off with the power button.

Hold the plug when disconnecting the power cord from the power socket.

 An electric shock or fire may result.

Installation and Safety

Warning

DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.

 Otherwise, a fire may result.

Avoid installing the product in a narrow space with bad ventilation, such as a bookshelf or wall closet.

 Otherwise, a fire may result due to an increased internal temperature.

Keep the plastic packaging bag for the product in a place that cannot be reached by children.

 Children may suffocate.

Before Using the Product

Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.).

 The product may fall and break or cause a personal injury.

 Using the product in an area with excess vibration may damage the product

or cause a fire.

Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.

 An electric shock or fire may result.

Do not expose the product to direct sunlight, heat, or a hot object such as a stove.

 Otherwise, the product lifespan may be reduced, or a fire may result.

Caution

Do not install the product within the reach of young children.

 The product may fall and injure children.

Edible oil, such as soybean oil, can damage or deform the product. Do not install

the product in a kitchen or near a kitchen counter.

Take care not to drop the product when moving it.

 Otherwise, product failure or personal injury may result.

Do not set down the product on its front.

 The screen may become damaged.

When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding.

 The product may fall and break or cause a personal injury.

 Install the product only on cabinets or shelves of the right size.

Before Using the Product

SAMSUNG

Put down the product carefully.

 The product may fall and break or cause a personal injury.

Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended period of time) may seriously affect its performance.

 Be sure to consult Samsung Customer Service Center before installation if

you want to install the product at such a place.

Operation

Warning

High voltage runs through the product. Do not attempt to disassemble, repair, or modify the product on your own.

 An electric shock or fire may result.

 Contact Samsung Customer Service Center for repair.

To move the product, first disconnect all the cables from it, including the power cable.

 Otherwise, the power cord may be damaged and a fire or electric shock may

result.

If the product generates a strange noise, a burning smell, or smoke, remove the power cord immediately and contact Samsung Customer Service Center.

 An electric shock or fire may result.

Do not let children hang from the product or climb on top of it.

 The product may fall, and your child may become injured or seriously

harmed.

If the product falls or the exterior is damaged, power off the product, remove the power cord, and contact Samsung Customer Service Center.

 Otherwise, an electric shock or fire may result.

Do not put a heavy object, toy, or sweets on top of the product.

 The product or heavy objects may fall as children try to reach for the toy or

sweets resulting in a serious injury.

Before Using the Product

GAS

100

During a lightning or thunderstorm, power off the product and remove the power cable.

 An electric shock or fire may result.

Do not drop objects on the product or apply impact.

 An electric shock or fire may result.

Do not move the product by pulling the power cord or any cable.

 Otherwise, the power cable may be damaged and product failure, an electric

shock or fire may result.

If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.

 Sparks can cause an explosion or fire.

Do not lift or move the product by the power cord or any cable.

 Otherwise, the power cable may be damaged and product failure, an electric

shock or fire may result.

Do not use or keep combustible spray or an inflammable substance near the product.

 An explosion or fire may result.

Ensure the vents are not blocked by tablecloths or curtains.

 Otherwise, a fire may result from an increased internal temperature.

Do not insert a metallic object (a chopstick, coin, hair pin, etc.) or inflammable object (paper, match, etc.) into the vent or ports of the product.

 If water or any foreign substance enters the product, be sure to power off the

product, remove the power cord, and contact Samsung Customer Service Center.

 Product failure, an electric shock or fire may result.

Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.

 If water or any foreign substance enters the product, be sure to power off the

product, remove the power cord, and contact Samsung Customer Service Center.

 Product failure, an electric shock or fire may result.

Before Using the Product

-_-

Caution

Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels.

 If you are not going to use the product for an extended period of time,

activate power-saving mode or a moving-picture screen saver.

Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc).

 Otherwise, a fire may result from accumulated dust, overheating, an electric

shock, or electric leakage.

Use the product at the recommended resolution and frequency.

 Your eyesight may deteriorate.

Looking at the screen too close for an extended period of time can deteriorate your eyesight.

Do not hold the monitor upside-down or move it by holding the stand.

 The product may fall and break or cause a personal injury.

Do not use humidifiers or stoves around the product.

 An electric shock or fire may result.

Rest your eyes for more than 5 minutes for every 1 hour of product use.

 Eye fatigue will be relieved.

Do not touch the screen when the product has been turned on for an extended period of time as it will become hot.

Store the small accessories used with the product out of reach of children.

Before Using the Product

50 cm

Exercise caution when adjusting the product angle or stand height.

 Otherwise, children's fingers or hands may become stuck and injured.

 Tilting the product excessively may cause it to fall and result in personal

injury.

Do not place heavy objects on the product.

 Product failure or personal injure may result.

When using headphones or earphones, do not turn the volume too high.

 Having the sound too loud may damage your hearing.

Correct posture to use the product

Use the product in the correct posture as follows:

 Straighten your back.

 Allow a distance of 45 to 50 cm between your eye and the screen, and look slightly

downward at the screen.

Keep your eyes directly in front of the screen.

 Adjust the angle so light does not reflect on the screen.

 Keep your forearms perpendicular to your upper arms and level with the back of

your hands.

 Keep your elbows at about a right angle.

 Adjust the height of the product so you can keep your knees bent at 90 degrees or

more, your heels attached to the floor, and your arms lower than your heart.

Before Using the Product

Preparations

1.1 Checking the Contents

1.1.1 Checking the Components

 Contact the dealer from whom you purchased the product if any item is missing.

 The appearance of the components may differ from the images shown.

Components

Quick Setup Guide Warranty card

(Not available in some locations)

User manual (optional) Power cable HDMI cable (optional)

DP cable (optional) MINI DP cable (optional) USB 3.0 cable (optional)

 Components may vary depending on the country.

 Recommend to use the HDMI cable and DP cable which is provided by the supplier.

 The optimal resolution may not be available when using a non-high speed HDMI or

HDMI-DVI cable.

 To ensure that the screen displays properly and sound can be normal output, using a standard DP,

MINI DP or HDMI cable is recommended. The DP, MINI DP and HDMI cables must support a resolution of 3840 x 2160 at 60 Hz. (U24E850R)

Regulatory guide

(optional)

 To ensure that the screen displays properly and sound can be normal output, using a DP or MINI

DP cable that supports 3840 x 2160 @ 60 Hz is recommended. An HDMI cable that supports 3840 x 2160 @ 30 Hz will work when connect with HDMI 1. An HDMI cable that supports 3840 x 2160 @ 60 Hz will work when connect with HDMI 2. (U28E850R / U32E850R)

1 Preparations

Preparations

EYE

SAVER

SOURCE PIP/PBP

Function Key Guide

EYE SAVER

SOURCE PIP/PBP

SAMSUNG

MAGIC

SAMSUNG

MAGIC

1.2 Parts

1.2.1 Frontal Button

The color and shape of parts may differ from what is shown.

Specifications are subject to change without notice to improve quality.

Icons Description

Open or close the onscreen display (OSD) menu, or return to the parent menu.

 OSD control lock: Maintain the current settings, or lock the OSD

control to prevent unintended changes to settings.

 Enable: To lock the OSD control, press and hold the [ ] button for

10 seconds.

 Disable: To unlock the OSD control, press and hold the [ ] button

for 10 seconds.

If the OSD control is locked,

Brightness

PIP/PBP

, Contrast and Volume can be adjusted.

and Eye Saver Mode are available. Information can be

viewed.

Select [ ] to display and access the following menu items.

Press to enable or disable Eye Saver Mode.

The items below are not available if the Eye Saver Mode function is enable.

 PICTURE Game Mode, Bright, Angle, Brightness

 COLOR

 System Smart Eco Saving

1 Preparations

Preparations

Icons Description

Move to the upper or lower menu or adjust the value for an option on the OSD menu.

Adjust the screen brightness, contrast and volume.

Confirm a menu selection.

Pressing the [ ] button when the OSD menu is not displayed will change the input source U24E850R (DisplayPort/Mini DP/HDMI), U28E850R / U32E850R (DisplayPort/Mini DP/HDMI 1/HDMI 2). If you power on the product or change the input source by pressing the

[ ] button, a message that shows the changed input source will appear at the top left corner of the screen.

Function Key Guide

Press the button when configuring settings for the PIP/PBP required.

Turn the screen on or off.

When a control button on the product is pressed, the Function Key Guide will be displayed before the onscreen menu opens. (The guide shows the function of the button pressed.)

To access the onscreen menu when the guide is displayed, press the corresponding button again.

The Function Key Guide may vary depending on the function or product model.

Refer to the actual product.

function is

1 Preparations

Preparations

1.2.2 Reverse Side

The color and shape of parts may differ from what is shown.

Specifications are subject to change without notice to improve quality.

U24E850R

Port Description

Connect the power cord for your monitor to the [POWER IN] port on the back of the product.

Connect to a source device using an HDMI cable.

Connects to a PC using a DP cable.

Connects to a PC using a MINI DP cable.

1 Preparations

Preparations

Port Description

Connect to a USB device.

High-speed charging is possible using the [ ] and [ ] ports only. These ports charge devices faster than typical USB ports. The speed depends on the connected devices.

Connects to a PC using a USB cable. Compatible with a USB cable version 3.0 or lower.

This port can only connect to a PC.

Connect to an audio output device such as headphones.

1 2

1 Preparations

Preparations

U28E850R

Port Description

Connect the power cord for your monitor to the [POWER IN] port on the back of the product.

Connect to a source device using an HDMI cable.

HDMI 1 support 3840 x 2160 @ 30 Hz HDMI 2 support 3840 x 2160 @ 60 Hz

Connects to a PC using a DP cable.

Connects to a PC using a MINI DP cable.

Connect to a USB device.

High-speed charging is possible using the [ ] and [ ] ports only. These ports charge devices faster than typical USB ports. The speed depends on the connected devices.

1 2

1 Preparations

Preparations

Port Description

Connects to a PC using a USB cable. Compatible with a USB cable version 3.0 or lower.

This port can only connect to a PC.

Connect to an audio output device such as headphones.

1 Preparations

Preparations

U32E850R

Port Description

Connect the power cord for your monitor to the [POWER IN] port on the back of the product.

Connect to a source device using an HDMI cable.

HDMI 1 support 3840 x 2160 @ 30 Hz HDMI 2 support 3840 x 2160 @ 60 Hz

Connects to a PC using a DP cable.

Connects to a PC using a MINI DP cable.

Connect to a USB device.

High-speed charging is possible using the [ ] and [ ] ports only. These ports charge devices faster than typical USB ports. The speed depends on the connected devices.

1 2

1 Preparations

Preparations

Port Description

Connects to a PC using a USB cable. Compatible with a USB cable version 3.0 or lower.

This port can only connect to a PC.

Connect to an audio output device such as headphones.

Connect to an external device.

1 Preparations

Preparations

1.3 Installation

1.3.1 Removing the Stand

 The color and shape of parts may differ from what is shown.

Specifications are subject to change without notice to improve quality.

 Power the product off and remove the power cable from the power socket.

Place a protective cloth or cushion on a flat surface. Next, place the product with the face down on top of the cloth or cushion.

- Caution

Do not place your hands in the swiveling area.

Unfasten the screw from the back of the product.

Do not put the hand below the stand body.

Lift and detach the stand.

Do not hold the product upside down only by the stand.

1 Preparations

Preparations

1.3.2 Installing the Wall Mount

Installing the Wall Mount Kit

The wall mount kit allows you to mount the product on the wall.

Purchase a compatible wall-mount kit to use with the product.

For detailed information on installing the wall mount, see the instructions provided with the wall mount.

We recommend you contact a technician for assistance when installing the wall mount bracket.

Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you elect to install the wall mount on your own.

1 Preparations

Preparations

Wall Mount Kit Specifications (VESA)

Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, please contact your nearest dealer for additional information. If you install the product on a slanted wall, it may fall and result in severe personal injury.

Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided.

 For wall mounts that do not comply with the VESA standard

screw specifications, the length of the screws may differ depending on the wall mount specifications.

 Do not fasten the screws too firmly. This may damage the

product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.

 Samsung is not liable for product damage or personal injury

when a non-VESA or non-specified wall mount is used or the consumer fails to follow the product installation instructions.

 Do not mount the product at more than a 15 degree tilt.  Always have two people mount the product on a wall.  Standard dimensions for wall mount kits are shown in the table

below.

VESA screw hole

Model name

specs (A * B) in

Standard Screw Quantity

millimeters

U24E850R

U28E850R

100 x 100 (3.9 x 3.9) M4 4

U32E850R

Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock.

Unit: mm (inches)

1 Preparations

Preparations

1.3.3 Installing a Wall-mount Kit or Desktop Stand

U24E850R / U28E850R / U32E850R

Attach the wall-mount kit or desktop stand here

Wall-mount bracket (optional)

Align the grooves and tightly fasten the screws on the bracket on the product with the corresponding parts on the wall-mount kit or desktop stand you want to attach.

Notes

 Using a screw longer than the standard length can damage the internal components of the

product.

 The length of screws required for a wall mount that does not comply with the VESA standards may

vary depending on the specifications.

 Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit

or desktop stand using excessive force. The product may get damaged or fall and cause personal injury. Samsung shall not be held liable for any damage or injury caused by using improper screws or attaching the wall-mount kit or desktop stand using excessive force.

 Samsung shall not be held liable for any product damage or personal injury caused by using a

wallmount kit other than the one specified or from an attempt to install the wall-mount kit on your own.

 To mount the product on a wall, ensure you purchase a wall-mount kit that can be installed 10 cm

or farther away from the wall.

 Be sure to use a wall-mount kit that complies with the standards.

 To install the product on a wall using the wall-mount kit, remove the stand.

1 Preparations

+ 88 hidden pages