Samsung U28R55 User Guide

User Manual

U28R55*

The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality.

Samsung owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.

Trademarks other than that of Samsung are owned by their respective owners.

An administration fee may be charged in the following situations:

(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual has not been read).

(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual has not been read).

You will be informed of the administration fee amount before a technician visits.

Table of contents

Before Using the Product

Securing the Installation Space 4

Safety Precautions 4

Cleaning 5 Electricity and Safety 5 Installation 6 Operation 7

Preparations

Parts 9

Control Panel 9 Function Key Guide 10 Direct Key Guide 11 Configuring Eye Saver Mode, Brightness and

Contrast Changing the Volume setting 12 Types of Ports 13 Upgrading the Software via USB 13 Adjusting the Product Tilt 15 Anti-theft Lock 15 Precautions for moving the product 16 Wall Mount Kit Specifications (VESA) 16

Installation 17

Attaching the Stand 17 Removing the Stand 18

from Direct Key Guide 12

Connecting and Using a Source Device

Read below before installing the product. 19

Connecting and Using a PC 19

Connection Using the HDMI Cable 19 Connection Using an HDMI-DVI Cable 20 Connection Using an DP Cable 20 Connecting to headphones or earphones 20 Connecting the Power 20 Tidying Up the Connected Cables 21

Correct posture to use the product 22

Driver Installation 22

Setting Optimum Resolution 22

List of graphic cards supporting HDR10 22

Screen Setup

SAMSUNG MAGIC Bright 23

Brightness 24

Contrast 24

Sharpness 24

Color 24

SAMSUNG MAGIC Upscale 25

HDMI Black Level 25

Eye Saver Mode 25

Game Mode 25

Response Time 25

Screen Ratio 26

Screen Adjustment 26

Configuring the PIP/PBP Settings

PIP/PBP Mode 27

Screen Size 28

Position 28

Sound Source 28

Source 28

Screen Ratio 29

Contrast 30

Table of contents

Adjusting OSD (On Screen Display) settings

Transparency 31

Position 31

H-Position 31 V-Position 31

Language 31

Display Time 31

Setup and Reset

Self Diagnosis 32

DisplayPort Ver. 33

HDMI Mode 33

FreeSync 34

Eco Saving Plus 35

Off Timer Plus 35

Information

Information 37

Installing the Software

Easy Setting Box 38

Restrictions and Problems with the Installation 38 Upgrade by downloading the firmware from the

website 38 System Requirements 38

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Centre 39

Product diagnosis (Screen issue) 39 Checking the Resolution and Frequency 39 Check the following. 39

Q & A 41

Specifications

General 42

Standard Signal Mode Table 43

Appendix

Responsibility for the Pay Service (Cost to Customers) 46

Not a product defect 46 A Product damage caused by customer's fault 46 Others 46

PC/AV Mode 36

Source Detection 36

Key Repeat Time 36

Power LED On 36

Reset All 36

Chapter 01

Before Using the Product

Securing the Installation Space

Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product.

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The exterior may differ depending on the product.

10 cm

10 cm 10 cm

10 cm

Safety Precautions

Warning

Caution

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product. This symbol indicates that this product has included important literature concerning operation and maintenance.

Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).

A serious or fatal injury may result if instructions are not followed.

Personal injury or damage to properties may result if instructions are not followed.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

AC voltage: Rated voltage marked with this symbol is AC voltage.

DC voltage: Rated voltage marked with this symbol is DC voltage.

Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

Cleaning

Electricity and Safety

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.

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Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service fee will be charged.)

Do not press the product screen with hands or other objects. There is a risk of damaging the screen.

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Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.

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Take the following steps when cleaning.

Power off the product and PC.

Disconnect the power cord from the product.

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Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.

Wipe the product with a clean, soft and dry cloth.

‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product. ‒ Do not spray water or detergent directly on the product.

Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product

clean.

Connect the power cord to the product when cleaning is finished.

Power on the product and PC.

Warning

• Do not use a damaged power cord or plug, or a loose power socket.

• Do not use multiple products with a single power socket.

• Do not touch the power plug with wet hands.

• Insert the power plug all the way in so it is not loose.

• Connect the power plug to a grounded power socket (type 1 insulated devices only).

• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.

• Do not place the power cord or product near heat sources.

• Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution

• Do not disconnect the power cord while the product is being used.

• Only use the power cord provided with your product by Samsung. Do not use the power cord with other products.

• Keep the power socket where the power cord is connected unobstructed.

‒ The power cord must be disconnected to cut off power to the product when an issue occurs.

• Hold the plug when disconnecting the power cord from the power socket.

Installation

Warning

• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.

• Keep the plastic packaging out of the reach of children.

‒ Children may suffocate.

• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)

‒ The product may fall and become damaged and/or cause an injury. ‒ Using the product in an area with excess vibration may damage the product or cause a fire.

• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.

• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.

‒ The product lifespan may be reduced or a fire may result.

• Do not install the product within the reach of young children.

‒ The product may fall and injure children.

• Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil pollution. And do not install or use the product in the kitchen or near the kitchen stove.

Caution

• Do not drop the product while moving.

• Do not set down the product on its front.

• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding.

‒ The product may fall and become damaged and/or cause an injury. ‒ Install the product only on cabinets or shelves of the right size.

• Set down the product gently.

‒ Product failure or personal injury may result.

• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended period of time) may seriously affect its performance.

‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a

place.

Operation

Warning

• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.

‒ Contact Samsung Customer Service Centre for repairs.

• To move the product, first disconnect all the cables from it, including the power cable.

• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately and contact Samsung Customer Service Centre.

• Do not let children hang from the product or climb on top of it.

‒ Children may become injured or seriously harmed.

• If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then contact Samsung Customer Service Centre.

‒ Continued use can result in a fire or electric shock.

• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.

‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a

serious injury.

• During a lightning or thunderstorm, power off the product and remove the power cable.

• Do not drop objects on the product or apply impact.

• Do not move the product by pulling the power cord or any cable.

• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.

• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).

‒ Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Centre.

• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.

‒ Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Centre.

• Do not lift or move the product by pulling the power cord or any cable.

• Do not use or keep combustible spray or an inflammable substance near the product.

• Ensure the vents are not blocked by tablecloths or curtains.

‒ An increased internal temperature may cause a fire.

Caution

• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels.

‒ Set the screen to power-saving mode or moving-picture screen saver when not using the

product for an extended period of time.

• Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc).

‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.

• Use the product at the recommended resolution and frequency.

‒ Your eyesight may deteriorate.

• Do not put AC/DC adapters together.

• Remove the plastic bag from the AC/DC adapter before you use it.

• Do not let water enter the AC/DC adapter device or get the device wet.

‒ An electric shock or fire may result. ‒ Avoid using the product outdoors where it can be exposed to rain or snow. ‒ Be careful not to get the AC/DC adapter wet when you wash the floor.

• Do not put the AC/DC adapter near to any heating apparatus.

‒ Otherwise, a fire may result.

• Keep the AC/DC adapter in a well-ventilated area.

• If you place the AC/DC power adapter hanging with the cord input facing upwards, water or other foreign substances could enter the Adapter and cause the Adapter to malfunction.

Make sure to rest the AC/DC power adapter flat on a table or the floor.

• Do not hold the product upside-down or move it by holding the stand.

‒ The product may fall and become damaged or cause an injury.

• Looking at the screen too close for an extended period of time can deteriorate your eyesight.

• Do not use humidifiers or stoves around the product.

• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.

• Do not touch the screen when the product has been turned on for an extended period of time as it will become hot.

• Store small accessories out of the reach of children.

• Exercise caution when adjusting the product angle or stand height.

‒ Your hand or finger may get stuck and injured. ‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.

• Do not place heavy objects on the product.

‒ Product failure or personal injury may result.

Chapter 02

Preparations

Parts

Control Panel

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The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

JOG Button

DOWN(FRONT)

LEFT

PRESS(ENTER)

UP(REAR)

Function Key Guide

RIGHT

Parts Description

Multi directional button that helps navigate.

JOG Button

Power LED

Function Key Guide

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JOG button is located in the bottom of the screen center, and has 5 directions as UP/DOWN/LEFT/RIGHT/PRESS(ENTER).

This LED is power status indicator and works as

• Power On (Power button): Power LED Off

• Power saving mode: Power LED Blinking

• Power Off (Power button): Power LED On

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The Power LED operation can be swapped by changing in the menu. (System → Power LED On) Function Key Guide may vary depending on the function or product model. Please refer to the actual product.

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Press the power button

Press the JOG button when the screen is turned on. The Function Key Guide will appear. To access the onscreen menu when the guide is displayed, press the corresponding direction button again.

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Function Key Guide may vary depending on the function or product model. Please refer to the actual product.

on the JOG button to turn it on or off.

Power LED

Return

Function Key Guide

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To use the Function Key Guide, press the JOG button. Then the following window appears.

UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes.

PRESS(ENTER): The selected item will be applied.

Return

Parts Description

Source

PIP/PBP

Selects to change the input source by moving the JOG button in the Function Key Guide screen. A message will appear on the top left corner of the screen if the input source has been changed.

Selects by moving the JOG button in the Function Key Guide screen. This product shows the menu as an on-screen display.

On screen display menu lock: Lock the on screen display menu to maintain the current settings or prevent other users from changing settings.

Enable/Disable: To enable or disable the on screen display menu lock, display the “Menu” screen, move the JOG button to the right to go to the next stage, and then press and hold the button to the left for 10 seconds until the Function Key Guide disappears.

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If the on screen display menu lock is enabled, Brightness and Contrast can be adjusted.

Eye Saver Mode is available. Information can be viewed.

Selects by moving the JOG button in the Function Key Guide screen.

And then press the JOG button when configuring settings for the PIP/PBP function is required.

Power Off

Return

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Actual models because of functional variation, Function Key Guide options will be different.

Selects to turn the product off by moving the JOG button in the Function Key Guide screen.

Exit the Function Key guide menu by using the JOG button to select the icon when the Function Key Guide screen is displayed.

When the product displays nothing (i.e. Power saving mode or Non-signal mode), 3 direct keys for control source and power could be used as below.

JOG Button Power saving/Non-signal mode

Down

PRESS(ENTER) for 2 seconds

Source Change

Power Off

Direct Key Guide

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On the Direct Key Guide screen, the following menu options appear when the product screen is switched on or the input source is changed.

Eye Saver Mode

Volume

When the product displays the menu, the JOG Button could be used as below.

JOG Button Action

UP/DOWN

LEFT

RIGHT

PRESS(ENTER)

Move the option

Exit the menu (Function Key Guide).

Close Sublist without saving value.

Value decreases in the slider.

Move to sublist.

Value increases in the slider.

Save the value and close Sublist.

Features

Eye Saver Mode

• UP/DOWN: Adjust Brightness, Contrast, Eye Saver Mode.

• LEFT/RIGHT: Adjust Volume.

• PRESS(ENTER): Display Function Key Guide.

Off

Configuring Eye Saver Mode, Brightness and Contrast

SAMSUNG

MAGIC

SAMSUNG

MAGIC

Changing the Volume setting

from Direct Key Guide

Adjust the Brightness, Contrast and Eye Saver Mode by moving the JOG button.

Contrast

Eye Saver Mode

Brightness

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The displayed image may differ depending on the model.

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The default brightness can vary depending on the region.

Brightness

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This menu is not available when

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This menu is not available when Eco Saving Plus is enabled.

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This menu is not available when Eye Saver Mode is enabled.

Contrast

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This menu is not available when

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This menu is not available when Game Mode is enabled.

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This menu is not available when PIP/PBP Mode is set to On and the Screen Size is set to

Bright is set to Dynamic Contrast mode.

Bright is in Cinema or Dynamic Contrast mode.

Off

(PBP Mode).

You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.

Volume

Mute

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The displayed image may differ depending on the model.

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If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the input device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the product.

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What is Auto Mute? The function mutes the audio to improve sound effect when there is sound noise or when the input

signal is weak, usually due to a problem with the volume of an input device.

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To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus down. To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.

Types of Ports

HDMI IN 1

HDMI IN 2

DP IN

SERVICE

DC 19V

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The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product.

DC 19V

HDMI IN 1 HDMI IN 2 DP IN SERVICE

DC 19V

Port Description

Connect to an audio output device such as headphones or earphones.

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The sound could only be heard when using the HDMI to HDMI cable or DP cable.

Connects to a source device using an HDMI cable or HDMI-DVI cable.

HDMI IN 1 HDMI IN 2 DP IN

SERVICE

Upgrading the Software via USB

Connect a USB memory to the SERVICE port shown in the figure.

HDMI IN 1 HDMI IN 2 DP IN

SERVICE

When the screen is on, press the JOG button to display the Function Key Guide. When the Function Key Guide are displayed, press and hold the JOG button down for approximately 5 seconds.

DC 19V

Connects to a PC using a DP cable.

Use a USB memory stick to perform software upgrade.

Connects to the AC/DC adapter.

Power Off

When the message as shown in the following figure is displayed on the product, select Yes to

upgrade the software.

Do you want to update via USB?

Yes No

When the screen as shown in the following figure is displayed, select Yes.

Update now

Update from version XXXX.X to version XXXX.X?

Yes No

The software upgrading proceeds.

Note

To perform software upgrade by using a USB memory, first format the USB memory to FAT32.

When performing upgrade, make sure that only one BIN file (.bin) is saved in the root directory.

To upgrade the software for the UR55 model, make sure the upgrade files are .bin formats. The file

name should follow the naming conventions for the UR55 model (e.g. M-R55**UGDA-****.*[fourdigit number].bin). The ** is the screen size in inches, the ****.* is the version number, and the four-digit number is the checksum. For example, “M-R5528UGDA-0804.0[1899].bin” conforms to the naming conventions for the UR55 28" model and should be copied to the root directory.

If the No valid update files found. Please check your USB device and try again. message is

displayed, this is probably due to the following reasons.

Update now

Updating product Software… Your product will turn itself off and on again automatically after completing update.

Your product will turn itself off and on again automatically after completing update, and then

turn off your product.

Remove the power cord from the power outlet and then reconnect the cord after turning off.

No valid update files found. Please check your USB device and try again.

OK Cancel

‒ A USB memory is not connected to the SERVICE port. ‒ The files in the connected USB memory are not compatible formats. ‒ There are no valid upgrade files found in the connected USB memory. (There are no upgrade files

saved in the memory or the file names are incorrect.)

Do not turn off the product. And prevent the upgrading from any interruption as far as possible. In

general, the product returns to the previous version if an upgrade is interrupted.

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