Samsung SVMI 8 User Guide

USER GUIDE

SVMi-8

Complete Integrated Voice Processing

Every effort has been made to eliminate errors and ambiguities in the information contained in
this guide. Any questions concerning information presented here should be directed to
SAMSUNG TELECOMMUNICATIONS AMERICA, 2700 NW 87th Avenue, Miami, FL 33172,
telephone [phone]. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all the
liabilities for damages arising from the erroneus interpretation or use of information present­ed in this guide.

Table of Contents

About This Book 1

Accessing your Mailbox 2

Outside Callers 2

Inside Calers 2

Accessing Your Mailbox From a Station Other Than Your Own 2

Getting Started 3

Listen to your Messages 3

Subscriber Main Menu 3

Listening to Old or New Messages 4

Group New or Old Messages 5

Record and Send a Message 6

Setting Messages Atributes 6

Scheduling Future Delivery 7

Access Manager 8

SVMi-8 Telephone Keypad Interface 10-11

Personal Greetings 12

Mailbox Administration 14

Message Broadcast 16

Personal Services 16

Personal Administration Settings 18

Publication Information

SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise
information in this publication for any reason.

SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to
make any changes in design or components of equipment as engineering and manufacturing
may warrant.

Copyright © 2002
Samsung Telecommunications America

All rights reserved. No part of this manual may be reproduced in any form or by any means—
graphic, electronic or mechanical, including recording, taping, photocopying or information
retrieval systems—without express written permission of the publisher of this material.

PRINTED IN USA—JANUARY 2002

About This Book

This user guide describes how to setup your mailbox, and how to use the various
mailbox owner features. Please review this guide carefully before you use your mail­box.

Your voice mailbox has the capability of storing private messages, offers a number
of options for sending or redirecting messages and provides several ways to notify
you of new messages or calls.

This guide can be used by mailbox owners from within the office or from telephones
outside the office. The basic operation is the same, but the access method will be
different. See the SVMi-8 Telephone Keypad Interface Diagram for more details.

Note that some features and prompts detailed here may not be available to all mail­box owners. See your System Administrator if you have questions about feature
availability.

1

Keyset User Features 19

Message Waiting Lights 19

Answer Machine Emulation 19

AME Password 20

Call Record 20

Shortcuts 21

Calling 21

Being Called 21

Direct Messaging 21

Self Memo 21

Interactive Displays 21

Viewing Mailbox Contents 21

Accessing your Mailbox

Outside Callers

! Dial the phone number that will be answered by the SVMi-8. The main greeting

will answer.

! At the main greeting dial [#] plus your mailbox number (mailbox numbers will

usually match your extension number).

! Enter your personal mailbox password when prompted (the default password is

0000).

Inside Callers

! Dial the SVMi-8 access number or press the key assigned to ring SVMi-8

[VMMSG].

! Enter your personal mailbox password when prompted (the default password

is 0000).

Access your Mailbox from a Station other than your Own
(or checking a mailbox associated with a different station)

! Press the [VMMSG] key or dial the SVMi-8 group number. You will be prompt-

ed to enter a password

! Press [✱]. This will take you to the Main Auto Attendant Menu.

! Press [#] plus the mailbox number of your choice. You will be prompted to

enter your password.

At this point the inside and outside callers follow the same instructions. You will
hear a message stating the number of messages left in your mailbox. You will then
hear the Mailbox Owner Main Menu with the following options:

1 Listen to New Messages - See Listening to your Message.

2 Record and Send Message - See Sending Messages.

3 Review Saved Messages - See Listening to your Message.

5 Personal Greetings - See Personal Greetings.

6 Mailbox Administration - See Mailbox Administration.

# Personal Services - See Personal Services.

✱ Return to Main Menu

2

Getting Started

Using your new SVMi-8 mailbox is as simple as following a few simple spoken
instructions. First time users should read this user guide as a tutorial. You should
start with the following steps:

! Access your mailbox - You already know how to do this.

! Record a personal greeting - Dial [5] from the Subscriber Main Menu.

! Change your access code, record your name and enter your directory name,

dial [#7] from the Subscriber Main Menu.

After you have completed the steps above your mailbox is set up and ready to use.

Listen to your Messages

If there are new messages in your mailbox your [VMMSG] key will be lit. Call the
SVMi-8 by pressing this key, and when prompted enter your password. You will
then be at the Subscriber Main Menu. Select [1] to listen to new messages or [3] to
listen to saved messages.

Subscriber Main Menu

The following is a list of all the options available in the Subscriber Main Menu:

1 LISTENING TO NEW MESSAGES

11 GROUP NEW MESSAGES

2 SENDING A MESSAGE

3 LISTENING TO OLD MESSAGES

33 GROUP OLD MESSAGES

4 ACCESS MANAGER

5 PERSONAL GREETINGS

6 MAILBOX ADMINISTRATION

8 PAUSE / RESUME

0 PLAY OPTIONS

✱ EXIT TO AUTO ATTENDANT

# PERSONAL SERVICES

3

# Move to the next message.

This does not Save or Discard the current message - it is retained as new.

## Scan. Plays first 7 seconds of a message then skips to next message.

This is similar to the scan button on a radio. It will allow you to find a specific
message quickly. To stop scanning press [1].

✱ Cancel and return to previous menu.

11 or 33

GROUP NEW OR OLD MESSAGES

Messages can be grouped as either Reminders, press [3] or Messages from a spe­cific sender, press [9].

Additionally you can press [#] and hear a summary of your mailbox contents:

a) Number of messages

b) Number of reminders

c) Number of urgent messages

d) Number of messages needing a callback

e) Number of private messages

5

4

1 or 3

LISTENING TO OLD OR NEW MESSAGES

1 Play / replay the message you just heard.

11 Play the previous message.

2 Save the message you just heard and listen to the next message.

3 Delete the message you just heard and listen to the next message.

4 Reply to the message.

This will allow you to leave a message in the mailbox of the sender (if the
sender has a mailbox on this system).

5 Return the call directly to the telephone number that left the message.

This will work for internal and external callers, but Caller ID service is needed to
use this feature on an outside call.

6 Forward the message and saves a copy.

The subscriber can be selected by dialing the mailbox number (nnn), using the
directory service (#) or you may also add comments and leave it as a memo to
yourself (##).

The Send and Copy Service (option 6) allows a user to send copies of a mes­sage to multiple recipients easily. A different introduction message may be left
for each recipient.

7 Rewind the message 5 seconds.

77 Change playback volume of the recording.

There are two levels of volume during playback. Dialing this code will toggle
between the two levels.

8 Pause or resume during message playback.

9 Fast forward the message 5 seconds.

99 Change playback speed of the recording.

There are two levels of speed during playback. Dialing this code will toggle
between the two speeds.

0 Play help options.

Pressing this key will play all the menu options available to you.

00 Hear the time and date, and sender's information of the message you just

heard. Sender information is not available on outside calls.