Samsung SVMi-4 User Manual 2
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Contents
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General Description
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Installation
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Programming
- DCS Compact MMCs
- DCS 50si MMCs
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User Guide
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Index
SVMi-4 TECH-01 12/00
How to use this online manual
This manual provides detailed information on how to use the SVMi-4 plug in
voice mail and auto attendant card for the DCS Compact and DCS 50si.
It has been subdivided into the following sections: general description, installation, programming, user guide, and index.
To navigate in this manual do one of the following:
Go to the next page.
Go to the previous page.
Go to the home page.
Go to the index.
Go to the help.
Go to the search command.
How to use this online manual
Note: For best results when viewing the screen captures of the SVMi-4
programming options, increase the magnification level of the page to 200% by
using the magnification box at the bottom of the window.
How to print this online manual
This manual was designed for online viewing, but if you prefer to print it do the
following:
1. Use File > Page Setup to set general printing options. The available options
will vary with different printers and drivers. See your printer documentation
for details.
2. Click the Print button , or choose File Print. Specify the printer, page
range, number of copies, and other options, and click OK.
How to use this online manual
Contents
GENERAL DESCRIPTION
■ Overview
● The SVMi-4 System
● Auto Attendant
● Voice Mail
■ Hardware Description
● Main Board
● Memory
● Upgrade Key
● Back Up Adapter
■ Software Features
● Feature List
● Feature Descriptions
- System Features
- Auto Attendant Features
- Voice Mail Features
- Administration Features
Contents - Page 1
INSTALLATION
■ System Capacities
● DCS Compact
● DCS 50si
■ Hardware Description
● SVMi-4 Main System
- Serial Port
- Memory Connector
- Reset Button
- Upgrade Key Socket
- Back Plane Connectors
- Memory Access LED
- Run Status LED
- Port Status LED
- Memory
- Upgrade Key
How to Upgrade
Contents - Page 2
■ Installing the SVMi-4 System
● Inspection
● Installation
● SVMi-4 / DCS Set Up
● Testing the Hardware
PROGRAMMING
■ System Administration
● The Subscriber
● The System Administrator
● The Applications Administrator
■ Programming Methods
● The Screen Interface
- Knowledge Requirements
- Equipment Requirements
- Connections
- Using the Screen Interface
Logging In
Getting Help
Navigation
Contents - Page 3
■ DTMF System Administration
● Adding and Removing Subscribers
● Recording System Greetings
● Changing the Operating Mode
■ Programming Categories
● Subscriber Options
● SVMi-4 Administration Options
● DCS Related Options
- MMC Listing for the Compact
MMC 110 MMC 207 MMC 308 MMC 309
MMC 408 MMC 501 MMC 601 MMC 701
MMC 722 MMC 723 MMC 724 MMC 727
MMC 740 MMC 741 MMC 745 MMC 746
MMC 747 MMC 748 MMC 749
- MMC Listing for the DCS 50si
MMC 110 MMC 207 MMC 308
MMC 309 MMC 408 MMC 501
MMC 601 MMC 701 MMC 722
MMC 723 MMC 724 MMC 727
Contents - Page 4
MMC 740 MMC 741 MMC 745
MMC 746 MMC 747 MMC 748
MMC 749
● Back Up and Restore
- SVMi-4 Directory Structure
■ Programming Reference
● System Main Menu
- Open Block Table
- Subscriber List
- System Wide Parameters
- Voice Studio
- Operating Utilities
- Port Activity
- Site Information
- Status Screen
● Block Tables
- Bye Block
- Directory Block
- Extension
Contents - Page 5
- Mailbox
- Menu Block
- Station Block
USER GUIDE
INDEX
General Description - Page 6
General Description
OVERVIEW
The SVMi-4 System
The SVMi-4 is a self contained plug in voice mail
and auto attendant card for the DCS compact
and DCS 50si. It is designed to meet the
demands of the sophisticated voice mail user
without sacrificing simplicity.
The SVMi-4 May act as an Auto Attendant system
only, a Voice mail system only or both.
Out of the box the SVMi-4 can handle 2 calls
simultaneously. It can be easily upgraded to
handle up to 4 calls simultaneously.
No external line or power connections are necessary, these are accomplished directly through
the phone system.
At this time of this writing the memory capacity is about 5 hours, although
changes in technology will allow for additional storage as time goes on.
General Description - Page 7
Auto Attendant
The SVMi-4 Auto attendant works by automatically answering calls and playing a
custom greeting to the caller along with some dialing instructions. The caller
may then press digits on the keypad to direct the call to the appropriate person
or department.
The SVMi-4 Auto attendant replaces or works in conjunction with your system
operator by answering calls with a pre recorded greeting, and offering the caller
a several possible dialing options including dialing another extension number,
transferring to an operator, access pre recorded information or connect to voice
mail.
Voice Mail
Voice mail provides a service if called stations are unavailable. Upon dialing an
extension number, callers may be routed directly to voice mail or transferred to
the extension first. The call may be forwarded from the station on conditions.
Each mailbox will answer calls with a custom greeting in the mailbox owners
own voice. The caller can then leave a message.
The mailbox owner can access the mailbox and retrieved the messages. Many
options are available to handle the message.
General Description - Page 8
HARDWARE DESCRIPTION
Unlike traditional PC based Voice Mail / Auto Attendant
Systems, the SVMi-4 has no moving parts. This adds to the
robustness and reliability. All the custom speech prompts
and callers messages are stored in digital form on static
memory. This memory is faster and more reliable than conventional disk drives.
Main Board (Included)
This is a self contained voice mail system on a plug in
card designed to work exclusively with the DCS Compact
and DCS 50si.
Memory (Included)
The memory unit consists of Compact Flash. The current
size of this memory is 64 MB. This allows for the operating program and all the prompt and message storage. The
memory for the SVMi-4 card is available only from SAMSUNG.
General Description - Page 9
Main Board
Upgrade Key (Optional)
The upgrade key is a small hardware device with some unique properties. When
it is installed in the SVMi-4 Card it increases the number of available ports from
2 to 4, and the number of mailboxes from 16 to 32. The SVMi-4 card can not
be expanded beyond 4 ports and 32 mailboxes. This upgrade key is necessary to
use the SVMi-4 in the DCS 50si.
The 2 port upgrade key for the SVMi-4 card is available only from SAMSUNG.
General Description - Page 10
Memory
Upgrade Key
Back Up Adapter (Optional)
The Back up adapter allows the removable memory
card to be installed in the PCMCIA card slot of a
Laptop PC. When this is done a back up may be
made of the customer database. This item is available from www
.sandisk.com or Insight direct.
General Description - Page 11
Back Up Adapter
SOFTWARE FEATURES
The software for the SVMi-4 is installed at the factory. All that is needed is for
it to be customized to meet the individual requirements of each installation, In
some cases even this may not be necessary.
The SVMi-4 software comes equipped with many useful features to fit a wide
range of call processing requirements.
Feature List
■ System Features
- Caller ID Compatible
- Expandable
- Keyset Display and Soft Key Support
- MOH Supply
- Proprietary Design
- Recordable System Prompts
- Synchronized Clock
General Description - Page 12
■ Auto Attendant Features
- Alphabetic Directory
- Audiotext
- Auto Attendant Routing
- Automatic After Hours Answering
- Camp On Support
- Direct to Mailbox
- Holidays and Special Events
- Incoming Call Overflow
- Interruptible Voice Prompts
- Multiple Call Handling
- Operator Access
■ Voice Mail Features
- Answer Machine Emulation
- Auto Log In
- Auto Forward
- Broadcast
- Call Back
- Call Forward to Voice Mail
- Date and Time Stamp
General Description - Page 13
- External Number Notification
- External Pager Notification
- Individual Mailbox Greeting
- Individual Mailbox Name
- Individual Mailbox Password
- Message Counter
- Message Delete
- Message Fast Forward
- Message Forward with Append
- Message Pause
- Message Play Order
- Message Replay
- Message Reply
- Message Retrieve
- Message Rewind
- Message Save
- Message Send
- Message Scan
- Message Skip
- Message Undelete
- Message Waiting Light Indication
- New / Old Selection
General Description - Page 14
- One Touch Access
- Personal Mailbox Administration
- Personal Greetings
- Quick Memo / Direct Messaging
■ Administration Features
- Activity Display
- Administrators Mailbox
- Automatic Setup
- Back Up and Restore
- Default Operation
- Password Security
- Programming – On Site or Remote
- Subscriber Database
- Voice Prompted Programming
- Voice Studio
General Description - Page 15
Feature Descriptions
SYSTEM FEATURES
Caller ID Compatible If you subscribe to central office based caller ID, the
SVMi-4 is compatible. Just as the Caller ID data appears on DCS keysets, so the
same information is saved in your voice mail box for each message you receive.
This can be used for call back or simply to identify the caller.
Expandable The SVMi-4 can be easily field upgraded from 2 ports and 16 mailboxes to 4 ports and 32 mailboxes by using a hardware upgrade key. This
upgrade doubles the call handling capabilities of the system.
Keyset Display and Soft Key Support If you have a DCS display keyset the
number of new messages will be displayed on it. The display will also echo
many of the options available. You will be able to negotiate through the SVMi-4
menus using the Keyset display and the soft keys below the display to respond
to the prompts.
MOH Supply Music or announcements may be recorded in the SVMi-4 Memory
and used by the DCS phone system for music on hold. The recorded announcement or music will play in a continuous loop and may be used to provide custom on hold announcements or promotional messages.
General Description - Page 16
Proprietary Design The SVMi-4 is designed to work specifically with the DCS
50si and the DCS compact. This allows tighter integration with the phone system and allows for enhanced features like Call Record and Answer Machine
Emulation and Display and soft key support not normally available third party
voice mail / auto attendant systems.
Recordable System Prompts Although the SVMi-4 contains all the spoken
prompts to provide an operational system, some people may want to add or re
record some prompts. This can easily be done using the built in voice studio.
Synchronized Clock The SVMi-4 clock is responsible for providing each message with a date and time stamp, changing between day and night modes is
always synchronized with the phone system.
AUTO ATTENDANT FEATURES
Alphabetic Directory Callers who do not know an extension number in the
system but do know a name, may enter the first few letters of the persons name
and be transferred. This system may even be used internally if an extension
number is not known.
Audiotext You may use the SVMi-4 to supply a recorded announcements or
audiotext message to callers. Audiotext allows you to provide information only
General Description - Page 17
without giving the option to record a message. An example of this might be
directions or movie times.
Auto Attendant Routing The Auto attendant can transfer or route callers
based on the digits they enter. Callers may be transferred to station, groups or
the system directory to select a subscriber based on their name
Automatic After Hours Answering The Main Auto Attendant greeting for the
SVMi-4 changes from the day to the night greeting automatically when the
phone system changes from day to night mode.
Camp On Support Each station user on the system may decide if they want
the SVMi-4 to transfer additional calls to them if they are on the phone. Calls
transferred to a busy station, if unanswered will be sent to voice mail or any
other destination according to the users needs.
Direct to Mailbox You may have mailboxes on the SVMi-4 system that do not
have associated stations. This is ideal if you have a small number of employees
in your office but numerous employees outside the office that need to keep in
contact.
Holidays and Special Events When your business closes because of a Holiday
or special event the SVMi-4 can provide a special appropriate greeting to your
callers.
General Description - Page 18
Incoming Call Overflow The SVMi-4 may be programmed to answer any or all
lines immediately or answer only the calls that your operator does not pick up.
Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the SVMi-4 will immediately respond. It is
not necessary to listen to all the options if you are a ‘power user’ and know
what you are doing.
Multiple Call Handling The SVMi-4 can answer and process up to 4 calls
simultaneously, with the upgrade key installed.
Operator Access Callers may connect with an available operator any time by
dialing 0.
VOICE MAIL FEATURES
Answer Machine Emulation This feature allows you to monitor calls left in
your voice mail box through the speaker of your DCS keyset. In function it is
very much like screening a call on your home answer machine.
Auto Log In When calling Voice Mail, the DCS system can correctly identify
you as the caller and ask for your password (optional). The benefit of this is
that you do not have to identify yourself to the SVMi-4, it knows who is calling
and what mailbox you want to access.
General Description - Page 19
Auto Forward Message auto forward allows messages left in one mailbox to be
automatically forwarded to another mailbox. The delay time before the message
is forwarded is programmable between 00:00 (immediately) and 23:59 (1 day).
After the message is forwarded it may be deleted or saved in the original mailbox.
Broadcast The designated system administrator can broadcast a message to
everyone in the system.
Call Back When listening to your voice mail messages you may press one key
to automatically call back the person who left you the message, This call back
feature may be allowed for internal calls and / or external calls. Long distance
may be either allowed or denied and specific area codes may be allowed or
denied. For external calls, Caller ID is used and therefore must be received from
the phone company.
Call Forward to Voice Mail Any station on the DCS phone system may be forwarded to the SVMi-4 voice mail. Forwarding types are Forward all calls, Forward
only when busy, Forward only when no answer, or forward when either Busy or
No answer.
Date and Time Stamp Each message you receive will be stamped with the
time and date of its arrival.
General Description - Page 20
External Number Notification When you have messages in your mailbox, you
may be alerted at your cell phone, home phone or any other phone.
External Pager Notification When you have messages in your mailbox you
may be notified via your pager. The display on your pager will show your mailbox number.
Individual Mailbox Greeting Each mailbox has its own associated individual
greeting recorded in the mailbox owners voice. This may be changed as frequently as you desire.
Individual Mailbox Name Each mailbox has its own associated individual
name recorded in the mailbox owner’s voice.
Individual Mailbox Password Each mailbox has its own associated individual
password selected by the user or system administrator. This provides some security and prevents unauthorized access. The password may be up to 8 digits long.
Message Counter Whenever you access your mailbox, you are told the number
of new and old messages. You may selectively listen to the new or the old messages.
Message Delete When a message has been heard, you may delete it.
General Description - Page 21
Message Fast Forward When listening to a message you may fast - forward 5
seconds. This is useful if you are looking for a specific piece of information like
a phone number.
Message Forward With Append Messages received in your mailbox may be
forwarded to other mailboxes on the system. Introductory remarks may be added
for the recipient in front of the message.
Message Pause At any time while listening to your voice mail messages, you
can pause the playback.
Message Play Order Each mailbox may be set up to play messages in order of
oldest first (FIFO) or newest first (LIFO).
Message Replay Messages may be replayed as many times as you like.
Message Reply When listening to your voice mail messages you may press one
key to automatically leave a message for the person who left you a message,
This call return feature may only be used for internal calls.
Message Retrieve Any sent message may be canceled before the recipient has
received it.
Message Rewind When listening to a message you may rewind 5 seconds. This
is useful if you are looking for a specific piece of information like a phone number.
General Description - Page 22
Message Save You may save any message. Once saved it will remain as a
‘saved’ message until it is deleted.
Message Send From within your mailbox you may send a message to any other
mailbox owner on the system. This makes it easy for any employee who is out
of the office to send a message to another internal user.
Message Scan Message Scan allows a user who is retrieving their messages to
‘scan’ through them. The first few seconds of each message will be played.
Message Skip When listening to new messages, if you a searching for a specific one you can skip over new messages. This saves the message as a new
the others.
Message Undelete At some time, everyone discards a message, and immediately wishes they had kept it. The undelete feature of the SVMi-4 will allow you
to retrieve messages that have been deleted.
Message Waiting Light Indication An indication on your keyset tells you
when you have new messages. Press one button to connect with your voice
mail.
New / Old Selection When you access your mailbox you may chose to listen
to either new or old messages. This makes it easier to find specific information
General Description - Page 23
message. Its like picking one thing out of your in-basket without disturbing all
contained in an old message without having to listen to all the new messages
first.
One Touch Access The SVMi-4 Voice Mail can be accessed to check messages
or perform administration simply by pressing one button on your DCS keyset.
Personal Mailbox Administration You may change settings for your mailbox
any time you like. Personalize the greeting that callers will hear, your name,
password and notification options.
Personal Greetings Each mailbox can greet the caller in with a personalized
announcement offering instructions. This greeting may be changed as often as
necessary. The new message will replace the existing greeting.
Quick Memo / Direct Messaging This feature makes it easier to leave messages for others in the office. It allows the user to access mailboxes without
dialing the extension number first. Easily leave a message for anyone that has a
mailbox.
General Description - Page 24
ADMINISTRATION FEATURES
Activity Display While the SVMi-4 system is running, a connected administra-
tion terminal will show useful statistics about the system. Number of calls,
average calls per week, number of times all ports were busy, total messages and
space available.
Administrators Mailbox The designated system administrator can perform
many routine activities from their mailbox by using the system administration
special menu. These activities include adding and removing mailboxes, and
changing prompts.
Automatic Setup When the SVMi-4 is first installed a range of mailboxes
matching the DCS database is created. This reduces set up time.
Back Up And Restore The customer database can be saved to a PC hard drive
and restored at a later date. This is useful in a number of maintenance scenarios. Note: additional hardware is necessary to accomplish this.
Default Operation The SVMi-4 is designed to be in operation as soon as it is
installed.
Password Security All administration is under password control to prevent
unauthorized access.
General Description - Page 25
Programming - On Site Or Remote Many of the commonly accessed program-
ming options are accessible from a touch tone telephone. This makes routine
administration easy and convenient.
Subscriber Database A database of subscribers can be viewed at the administration terminal.
Voice Prompted Programming From any Tone phone in the world an administrator can record custom prompts and add or delete mailboxes.
Voice Studio An included voice studio lets you re – record any prompt in the
system and even edit it for better sound.
General Description - Page 26
Installation
This section deals with the installation of the SVMi-4 installation.
DCS 50si Software Compatibility
To operate the SVMi-4 in the DCS 50si you must have the s/w release listed
below or later.
DCS Compact Software Compatibility
To operate the SVMi-4 in the DCS Compact you must have the s/w release listed
below or later.
Installation - Page 27
Basic 4 Chips 00.10.12 V 2.5 or later
CID 4 Chips 00.10.12 V 2.5 or later
50si 00.09.26 V 1.4 or later
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