Samsung SVMI 4 User Guide

SVMi-4 GUIDE-01 12/00

Contents

■ About this Book

■ Flow Chart

■ Accessing your Mailbox

■ Getting Started

■ Listening to your Messages

■ Sending Messages

■ Personal Greetings

■ Mailbox Administration

■ Personal Services

■ Keyset User Features

■ Interactive Displays

How to use this online guide

This user guide is a reference guide for the mailbox owner on the SVMi-4
System.

To navigate in this guide do one of the following:

Go to the next page.

Go to the previous page.

Go to the home page.

Go to the index.

Go to the help.

Go to the search command.

How to use this online guide

Note: For best results when viewing the SVMi-4 Flow Chart increase the mag-

nification level of the page to 200% by using the magnification box at the bot­tom of the window.

How to print this online guide

This guide was designed for online viewing, but if you prefer to print it do the
following:

1. Use File > Page Setup to set general printing options. The available options
will vary with different printers and drivers. See your printer documentation
for details.

2. Click the Print button , or choose File Print. Specify the printer, page

range, number of copies, and other options, and click OK.

How to use this online guide

About this Book

This user guide describes how to setup your mailbox, and how to use the vari­ous mailbox owner features. Please review this guide carefully before you use
your mailbox.

Your voice mail box has the capability of storing private messages offers a num­ber of options for sending or redirecting messages and provides several ways to
notify you of new messages or calls.

This guide can be used by mailbox owners from within the office or from tele­phones outside the office. The basic operation is the same, but the access
method will be different. See the user guide flow chart for more details.

Note that some features and prompts detailed here may not be available to all
mailbox owners. See your system administrator if you have questions about fea­ture availability.

About this Book - Page 1

Flow Chart

Flow Chart - Page 2

MAILBOX MAIN MENU

1 New Messages
2 Record and Send Message
3 Saved Messages
5 Personal Greetings
6 Mailbox Administration
# Personal Services

1 and 3 - While Listening to Messages

111
23
45
67
89
99
000
###

Play Messages Previous Message
Save Messages Discard Messages
Reply to Sender Call Sender
Forward a Copy Rewind 5 Secs
Pause, Resume Forward 5 Secs
Change Speed Cancel
Play Options Msg Information
Skip Messages Scan Messages

✱

2 - While Recording Messages
1
2
3
6
7
77
8
9
99

0
#

Review Recording
Stop Recording, Append
Discard, Rerecord
SEND, Then Copy
Rewind 5 Secs
Change Volume
Pause, Resume
Forward 5 Secs
Change Speed
Cancel
Play Options
SEND, NO Copies

✱

6 - Mailbox Admin
1
2
3
4

Message Alert
Pager Notification
Deleted Messages
Undelivered Messages

5 - Personal

Greetings

Edit Mailbox
Greeting

#7 - Personal Admin

12Change Password

Record Name

Accessing your Mailbox

Outside Callers

● Dial the phone number that will be answered by the SVMi-4. The main

greeting will answer.

● At the main greeting dial # plus your mailbox number (mailbox numbers will

usually match your extension number.

● Enter your personal mailbox password when prompted (the default password

is 0000).

Inside Callers

● Dial the SVMi-4 Access Number or press the key assigned to ring SVMi-4

[VMMSG].

● Enter your personal mailbox password when prompted (the default password

is 0000).

Accessing your Mailbox - Page 3

At this point the inside and outside callers follow the same instructions. You
will hear a message stating the number of messages left in your mailbox. You
will then hear the Mailbox Owner Main Menu with the following options:

1 Listen to New Messages - See Listening to your Message.

2 Record and Send Message - See Sending Messages.

3 Review Saved Messages - See Listening to your Message.

5 Personal Greetings - See Personal Greetings.

6 Mailbox Administration - See Mailbox Administration.

# Personal Services - See Personal Services.

✱✱

Disconnect.

Accessing your Mailbox - Page 4

Getting Started

Using your new CADENCE mailbox is as simple as following a few simple spoken
instructions. First time users should read this user guide as a tutorial. The first
things to should do are:

● Access your mailbox - You already know how to do this.

● Record a personal greeting - See page 10.

● Change your access code - See page 14.

● Record your name - See page 14.

After you have completed the steps above your mailbox is set up and ready to
use.

Getting Started - Page 5

Listen to your Messages

If there are new messages in your mailbox your VMMSG key will be lit.

Call the SVMi-4 by pressing this key, and when prompted enter your password.
Select [1] to listen to new messages or 3 to listen to saved messages.

1 To play / replay the message you just heard.

11 To play the previous message.

2 To save the message you just heard and listen to the next message.

3 To delete the message you just heard and listen to the next message.

4 To reply to the message. This will allow you to leave a message in mailbox

of the sender (if the sender has a mailbox on this system).

5 To return the call directly to the telephone number that left the message.

6 To forward the message and saves a copy - See message forwarding.

7 To rewind the message 5 seconds.

77 To change playback volume of the recording.

8 To pause or resume during message playback.

Listen to your Messages - Page 6

9 To fast forward the message 5 seconds.

99 To change playback speed of the recording.

0 To play Help options.

00 To hear the time and date, and sender's information of the message you

just heard. Sender information is not available on outside calls.

# To Move to the next message. Does not Save or Discard current message.

## To scan. Plays first 7 seconds of message then skips to next message. To

stop scanning press 1.

✱✱

To Cancel and return to previous menu.

Listen to your Messages - Page 7

Message Forwarding Options

If option [6] is selected from the message play menu, you will be given the
option to Forward this message to another subscriber.

The subscriber can be selected by dialing the mailbox number (nnn), using the
directory service (#) or you may also add comments and leave it as a memo to
yourself (##).

The SEND and Copy Service (option [6]) allows a user to send copies of a mes­sage to multiple recipients easily. A different introduction message may be left
for each recipient.

Message Forwarding Options - Page 8

Sending Messages

Press 2 from the Main Menu.

Record your message at the tone. After recording the message, you will hear the
Send Menu with the following functions:

1 Select the recipient.

2 Record the message.

3 Follow instructions to review, continue, re record or accept it or continue

sending it to other subscribers using the send then copy option.

Sending Messages - Page 9

Personal Greetings

To set personal mailbox greeting press [5] from the Main Menu.

Your personal greeting will be played every time someone reaches your mailbox.
A typical text for a personal greeting message is:

"Hi, this is ........ sorry I can't take your call right now. Please leave your name

and number and I will get back to you as soon as I can."

Follow the instructions to record your greeting message. When you are done
After recording your message, you will be able to listen to the message you
recorded, save the message you recorded, and return to the previous menu,
record the message again, or exit without saving the message.

Personal Greetings - Page 10

Mailbox Administration

The Mailbox Administration menu is used to turn on and off your pager notifica­tion, message alert options and other sent message control features.

Message Alert

When this function is activated, the SVMi-4 will call any outside or inside tele­phone number after each message is left in your voice mailbox. To hear your
message at the remote location, pick up the telephone and enter your access
code.

● From the mailbox main menu press 6 for mailbox administration.

● Press 1 for message alert.

● 2 options are available to you.

Press 1 to toggle message alert on and off.

Press 2 to set the destination phone number.

Pager Notification

When this function is activated, the SVMi-4 will call your beeper service and
notify you after each message is left in your voice mailbox.

Mailbox Administration - Page 11

● From the mailbox main menu press 6 for mailbox administration.

● Press 2 for pager notification.

● Only one option is available to you.

Press 1 to toggle pager notification on and off.

*Your pager number must be programmed by the system administrator.

Undelete

When this function is activated, the SVMi-4 will allow you to undelete any mes­sages that you have recently deleted (up to 3 am the following morning).

● From the mailbox main menu press 6 for mailbox administration.

● Press 3 for pager notification.

Deleted voice mail messages are temporarily stored in memory until 3AM the
following day. Select this option to recover ("undelete") previously deleted
messages during this period of time.

Mailbox Administration - Page 12

Undelivered Retrieval

When this function is activated, the SVMi-4 will allow you to recall any mes­sages you have sent that have not yet been picked up by the recipient.

● From the mailbox main menu press 6 for mailbox administration.

● Press 4 for undelivered messages.

This useful feature will allow you to cancel any messages that have not yet
been picked up by the recipient.

Mailbox Administration - Page 13

Personal Services

The Personal Administration menu is used to set your password and record your
name.

Setting your Password

● From the main mailbox menu press #.

● Press 1. The current password will be played and you will have the chance

to change it.

Recording your Name

Use this option to record your name. Your recorded name is played in several
different situations. It is important to record your name for proper operation
of the SVMi-4 system.

● From the main mailbox menu press #.

● Press 2. The current name will be played and you will have the chance to

change it.

Personal Services - Page 14

Keyset User Features

The following options are available if you have a DCS keyset. They require setup
by the system administrator.

Message Waiting Lights

When a new message is left in your mailbox, the voice mail message light on
your keyset will flash. Press this flashing key and follow the prompts to retrieve
messages.

Answer Machine Emulation

If you have an Answer Machine Emulation key programmed on your keyset, you
can use it to monitor calls going to your voice mail, and optionally answer
them. The operation of this feature is similar to screening a call on a home
answering machine.

Your keyset must be set to forward on no answer to voice mail. After ringing
your station the caller will be connected to voice mail and hear your personal
greeting before leaving a message. During this time you will be monitoring the
connection between the caller and your voice mail box. You can pick up the call
at any time or ignore it.

Keyset User Features - Page 15

To activate this feature press the AME key. It will light and the feature is set.
Press again to turn off. If this key is pressed while a station is ringing (during
forward no answer), the feature will be turned on for the current call only.

While the caller is leaving a message or ringing you may:

● Press [#] to immediately put the caller in your voice mailbox and monitor

it.

● Press [

✱✱

] to immediately disconnect your station. The caller continues to

leave a message normally.

● Pick up the handset and monitor privately.

● Press ANS / RLS to answer the call (using the handset or speaker).

NOTE: If you do not want to hear your personal greeting during this process
you can select AME BGM in your keyset MMC 110. This will play background
music at your keyset instead of your personal greeting.

AME Password

If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your
station password to listen to messages being left. This will prevent unautho­rized people from listening to messages being left for you.

Keyset User Features - Page 16

If the password option is turned on, while a message is being left, press the
flashing AME light and enter your station password (not your SVMi-4 password).
You will then hear the message being left.

Shortcuts

Calling

Calling a station that is busy or does not answer you can press [#] to immedi­ately send the call to the called parties mailbox.

Being Called

If your phone rings and you want to send the caller directly to your mailbox,
simply press [#].

Direct Messaging

# + DSS To make it easy to leave messages for others in your office without
having to dial their extension number first, keyset users may simply dial # plus
a mailbox (extension) number and leave a message directly. If you dial a busy
extension press # to connect directly with the mailbox.

Self Memo

# + # Pressing ## will leave a message in your own mailbox.

Keyset User Features - Page 17

Interactive Displays

Display keyset users have the added advantage of using the soft keys and dis­plays to play, save, delete, reply, call, fwd, rewind, pause, fast forward, change
the volume, get message information, or help.

Viewing Mailbox Contents

If you have new messages, in addition to the message waiting light you will be
able to use the keyset displays and soft keys to communicate with the SVMi-4.

Interactive Displays - Page 18

Index

A

About this Book 1

Accessing your Mailbox 3

Inside Callers 3

Outside Callers 3

AME Password 16

Answer Machine Emulation 15

D

Direct Messaging 17

F

Flow Chart 2

G

Getting Started 5

I

Inside Callers 3

Interactive Displays 18

Viewing Mailbox Contents 18

K

Keyset User Features 15

AME Password 16

Answer Machine Emulation 15

Direct Messaging 17

Message Waiting Lights 15

Self Memo 17

Shortcuts 17

Being Called 17

Calling 17

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

L

Listen to your Messages 6

M

Mailbox Administration 11

Message Alert 11

Pager Notification 11

Undelete 12

Undelivered Retrieval 13

Message Alert 11

Message Forwarding Options 8

Message Waiting Lights 15

O

Outside Callers 3

P

Pager Notification 11

Password 14

Personal Greetings 10

Personal Services 14

Recording your Name 14

Setting your Password 14

R

Recording your Name 14

S

Self Memo 17

Sending Messages 9

Shortcuts 17

U

Undelete 12

Undelivered Retrieval 13

V

Viewing Mailbox Contents 18

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

Samsung Telecommunications America, Inc. reserves the right without prior notice to revise infor­mation in this guide for any reason. Samsung Telecommunications America, Inc. also reserves the
right without prior notice to make changes in design or components of equipment as engineering
and manufacturing may warrant. Samsung Telecommunications America, Inc. disclaims all liabili­ties for damages arising from the erroneous interpretation or use of information presented in this
guide.