We hold ourselves to the highest standards of customer satisfaction and service.
Precautions
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Combining perfect technical solutions with a customer-oriented approach is our top priority.
We treat our customers we serve with kindness, loyalty, respect and dignity.
We are committed to earn customers’ trust continuously through excellence in repair solutions.
We keep our promises and commitments to our customers.
Committed to quick and easy resolution of all support issues, we deliver industry-leading
response times.
[Guide]
We listen carefully to our customers' requirements and always nd an optimum solution for their needs.
We are committed to your satisfaction and have procedures in place to provide you with a fair, timely and effective means to resolve problems. It
combines industry leading preventive assistance with responsive support that helps us address problems quickly and effectively.
We will continuously maintain and improve our services to satisfy the needs of our customers.
1-2 Warranty and repair service information
(1) General terms and conditions
It is guaranteed to be free of charge from defects in material and workmanship under normal use for a period
of one year from date of purchase.
Digital Camera and lens come with a one year limited warranty from the date of purchase.
* The duration of the warranty depends on the laws in the country in which it was purchased.
The following information will be required to process warranty requests:
a. We imply warranties to one year from the original date of purchase. In the event that the purchaser is
unable to provide a warranty card or proof of purchase, the warranty period will be determined by the
date of manufacture. The warranty period shall be decreased to three months from the original product
manufactured date.
b. The coverage under this warranty begins on the date of your purchase of the product. In the event
that a warranty card or proof of purchase is not available, a purchase receipt, preferably the purchase
invoice, to conrm the date of purchase is required for warranty service.
c. In the event that a valid date of purchase is not available, the warranty period will be determined by
the date of manufacture. The warranty period shall be decreased to three months from the original
It reserves the right to retain any parts or components replaced at its discretion in the event of a defect noticed in the product. The period with respect to retaining components may vary respectively depending on its
components. We are not liable to repair or replace its faulty product after the Warranty Period has expired.
* We warrant its retaining camera and lenses for ve years and three years for the accessories.
a. If a warranty claim is led after the product has been discontinued, we reserves the right to honor the
components warranty. Warranty period may vary depending on the type of components.
b. In the event that no identical warranty information is available for service repair, company has the right to provide warranty.
The warranty does not affect the consumers' rights against the company related to its information.
For the length of the period indicated on the chart below, it starts with the date of original purchase.
(3) Warranty Period for components
Our liability under this warranty shall be limited to the following:
a. In the event of a same malfunction problem within two months after repair service by Samsung authorized technician,
we will repair or replace free of charge the component of the product which is found to be defective.
b. In the event of the component that you have paid the replacement cost is returned under normal use within one year at our premises,
such components will be replaced free of charge component of the product which is found to be defective.
<Table. 1-1 Warranty Periods for Parts>
Part NameWarranty Period
Battery Charger
AC Adaptor
Battery
Remote Control
CD Software
Earphone
Pouch for camera
Cable
Essentially, the following causes of damage are covered:
a. Failing to function properly under normal use during the limited warranty period.
b. Repair Services free of charge is granted for the performance of a specic contract.
2) Repair charges
This warranty does not cover damage caused by:
a. Defect occurring after the expiration of the Warranty Period.
b. Damage due to negligence, immersion in water, impact, loss and tampering.
c. Repair or alteration performed by any party other than Samsung authorized technicians.
d. Misuse or other improper use of the power button.
e. Exhausted parts such as batteries, lamps and lters, etc.
f. Defect that occurs due to sand, dirt liquid, etc. entering the inside of the product casing.
Precautions
g. Consumable parts which have ceased working through normal use such as as earphone, battery discharger and various accessories.
h. Products purchased second hand or any damage that occurs due to a second hand or repair performed
by anyone other than Samsung or a Samsung authorized service station.
i. Fire, earthquake, ood or other natural disasters.
The warranty cover period for components is listed below as per table 1-2.
<Table. 1-2 Warranty Period for components>
Types of consumer damagesCompensation
Required for essential repair within 10 days
after the purchase
Required for essential repair within one
month after the purchase
Failing to perform or
failing to function properly
under normal use
Applicable
to repair
Problem occurred twice
due to same malfunction
Problem occurred three
times due to same
malfunction
Problem occurred four
times due to some other
malfunction
Replace the prod-
uct or refund
Replace the
product or repair
at free of charge
Replace the prod-
uct or refund
-
Repair charges
Free of charge
Repair charges
Not applicable
to repair
Failing to perform or
failing to function properly
as a result of willful intent
and negligence of
customer
Not applicable to repair
(Except for defects or malfunction as a result
of re or ood or other natural disasters
Within the period with
respect to retaining
components
Applicable repairRepair charges
Replacement
charge
Replace the product at the cost of the
depreciated value or refund its price
added 10% of depreciation
Repair charge and replace the product at the cost of the depreciated value
1-3
Precautions
1-3 Precaution for disassembly and reassembly
!
CAUTION
1. Use the anti-static handing procedures included with the anti-static mat to ensure that there is no electrostatic
discharge and component damage.
2. Static electricity is the biggest danger to the PCB parts you are about to disassemble or assemble. It’s important
to use your anti-static wrist strap to prevent damage to these components.
3. Dismantling a discrete electronic component such as main capacitor is dangerous.
The capacitor contains high voltage, which can cause a severe electric shock if you touch it. This holds a
charge even when the unit is not plugged in and is capable of delivering a fatal shock.
4. Using excessive force during disassembly and assembly can damage locking parts. Use care when handling
“Locking parts” to avoid damage to FPCB or wire. Apply pressure only at the points designated in the maintenance
instructions.
5. Due to increasing environmental concerns, a number of restrictions have been placed on the material content
of electronic components and electronic assemblies. It requires utilizing Lead-Free (Pb-free) Soldering.
6. The following precautions must be observed when handling such components below.
<Table. 1-3 Precaution for disassembly and reassembly>
ComponentPrecautions
FPCB
CCD (CMOS)
IR CUT Filter
LCD, LENS
PCBUse an anti-static mat as well as an anti-static wrist strap to avoid ESD damage to PCB.
CONNECTOR
BARRELAlways follow proper direction while assembling the components of the barrel.
FPCB is brittle material. It can be easily damaged thus it should be handled with care.
It is recommended to use wooden or plastic tweezers for manual placement.
Be careful not to stained your nger. It is recommended to use wooden or plastic tweezers
for manual placement. Stain is often caused by the Alcohol used in these components.
Find a clean, well-ventilated place to do your work.
The use wooden or plastic tweezers is recommended for manual placement.
Metal tip tweezer might make marks or damage.
(d) Run a safe open pry tool around the join of LOCKING PART to release the BACK COVER as illustrated in image.
Slightly wiggle the LOCKING PART to widen the gap. You'll have to apply a little force to remove it.