Samsung SRP 500 User Manual

SRP-500

EMC and Safety standards Applied

Product Name : SRP-500 The following standards are applied only to the printers that are so labeled.

Europe : CE marking, TUV/GS : EN60950 ; 1999 North America : EMI : FCC Class A Safety standards : UL / C-UL : UL60950-3rd. National : CB-scheme : IEC 60950 ; 1999

WARNING

The connection of a non-shielded printer interface cable to this printer will invalidate the EMC standards of this device. You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

CE Marking

The printer conforms to the following Directive and Norms

Directive 89/336/EEC EN 55022 Class A :1998

EN 55024 : 1998

(EN 61000-4-2 : 1995+A1 : 1998) (EN 61000-4-3 : 1996) (EN 61000-4-4 : 1995) (EN 61000-4-5 : 1995) (EN 61000-4-6 : 1996)

(EN 61000-4-11 : 1994) EN 61000-3-2 : 1995+A1 : 1998+A2 : 1998) EN 61000-3-3 : 1995

Directive 73/23/EEC Safety : EN 60950 ; 1999

All rights reserved. No part of this publication may reproduced, stored in a retrieval, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SAMSUNG ELECTRO-MECHANICS. No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this book, SAMSUNG ELECTRO-MECHANICS assumed no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.

Neither SAMSUNG ELECTRO-MECHANICS nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of : accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or(excluding the U.S) failure to strictly comply with SAMSUNG ELECTRO-MECHANICS’ s operating and maintenance instructions.

SAMSUNG ELECTRO-MECHANICS shall not be liable against any damages or problems arising from the use of any options or ant consumable products other than those designated as Original Samsung products or Samsung Approved products by SAMSUNG ELECTRO-MECHANICS.

Notice

Table of contents

Introduction 1

Chapter 1. Setting up the printer 1-1. Unpacking 3 1-2. Choosing a place for the printer 4 1-3. Connecting the cables 5 1-4. Installing or replacing the paper roll 7 1-5. Installing new ink cartridge(s) 9 1-6. Using the control panel 11 1-7. Self test 13

Chapter 2. Troubleshooting 2-1 The printer does not start printing 14 2-2 The printer stops printing 15 2-3 You want to check the operation of the printer by itself 15 2-4 Printing is poor 16 2-5 You want to check a software program 17

Chapter 3. DIP switch

3-1 Setting the DIP switches 18 3-2 Changing the DIP switch setting 19

Chapter 4. Code table 20

Chapter 5. Control commands list

5-1. Commands 32 5-2. Character code tables 34 5-3. Command descriptions 35

Chapter 6. Reference information 6-1 Printing specification 64 6-2 Paper specification 64 6-3 Ink cartridge specification 64 6-4 Electrical characteristics 65 6-5 Reliability 65 6-6 Environmental conditions 65 6-7 Dimension & Weight 66 6-8 Optional features 66

Introduction

Front view

Rear view

Front cover Rear cover

Open button

Control pannel

Power switch

Drawer kick-out connector

Interface connector

Power connector

The SRP-500 is high-quality inkjet POS printer that can print on roll paper. This is compact, light-weight and highly reliable one-station printer and has the following features.

Compact design and light-weight. High-speed printing using logic-seeking. Easy to use: clamshell mechanism. High reliability and long life due to the use of stepping motors for both carriage return and paper feeding. Two color printing (red/black/blue/green) available. Various formats are possible because the paper feeding pitch is selectable. High general control utility based on the ESC/POS (TM) standard. 2 drawers can be driven due to the internal drawer interface. Character font (12X12, 12X14) is selectable. The auto cutter uses a circular method with a high-quality blade and a long life (Approximately 500,000 cuts) Paper near end sensor is standard.

Please be sure to read the instructions in this manual carefully before using your new printer.

Setting up the printer

Chapter 1

1-1. Unpacking 1-2. Choosing a place for the printer

SRP-500

AC adapter Power code Paper roll

Operator’s manual

Ink cartridges Cable cover

Your printer box should include the item shown in the illustration below. If any items are damaged or missing, please contact your dealer.

Avoid locations that are subject to direct sunlight or excessive heat. Avoid using or storing the printer in place subject to excessive temperature or moisture. Do not use or store the printer in a dirty location. When setting up the printer, choose a stable, horizontal location. Intense vibration or shock may damage the printer. Ensure the printer has enough space to be used easily.

Setting up the printer

Chapter 1

1-3. Connecting the cables

Plugging in AC adapter

Connect the AC adapter according to the following procedure.

1) Make sure the printer is turned off.

2) Plug the AC adapter cable into the printer’s power connector.

3) Plug the power cord into the outlet, and turn on the power.

Connect the printer to the host ECR (host computer) though an interface cable matching the specification of the printer and the host ECR (host computer). Be sure to use a drawer that matches the printer’s specification.

Depending on the interface your system uses, either connect the serial, parallel or USB communication cable to the appropriate connector on the back of the printer. Cable are provided by your dealer or system installer.

Before connecting the printer to the power supply, make sure that the voltage and power specifications match the printer’s requirements.

Using an incorrect power supply can cause serious damage to the printer.

CAUTION

Connecting the interface cable

1) Turn off printer and the ECR (host computer) host.

2) Plug the interface cable into the interface connector on the printer then fasten the screw on both sides of the connector.

3) Plug the drawer kick-out cable into the drawer Kick-out connector on the printer. (When removing the drawer kick-out cable, press in on the connector’s clip and pulling out.)

Connect the interface cable according to the following procedure.

Drawer kick-out Connector

Power connector

Interface connector

Serial/Parallel/USB Interface cable

Drawer kick-out cable

Power cord

AC adapter

Setting up the printer

Chapter 1

1-4. Installing or replacing paper roll

Notice the caution label and do not touch the auto cutter blade when you open rear cover.

CAUTION

1) To prevent data loss, make sure that the printer is not receiving data.

2) Open the rear cover by pressing the open button and push the arrow mark back.

3) Remove the used paper roll core if there is one.

4) Insert the paper roll as shown.

5) Be sure note the correct direction that the paper should come off the roll.

6) Pull out small amount of paper as shown. Then close the cover and tear off the extra paper by pulling it toward the front of the printer.

Rear cover

Front cover Open button

Setting up the printer

Chapter 1

109

1-5. Installing new Ink cartridge(s)

1) Remove new ink cartridge from sealed pouch. (Hold cartridge by round plastic avoid

contamination)

5) Take out old ink cartridge(s). Place new cartridge(s) into carriage. Hold plastic tab to ensure clean installation. Black cartridge goes into the left carriage. The color cartridge goes into right carriage. (tab faces front of printer.)

6) Close cartridge holder.

7) Close from cover of printer.

Notice

The ink drop counter is automatically reset when the ink-cartridge is installed.

2) Remove Mylar from face of new cartridge.

3) Turn the printer on and open the font cover of printer.

4) Pull down cartridge holder.

Do not touch ink cartridge’s metallic connector surface with your fingers. Doing so will contaminate the connector and produce bad print quality.

CAUTION

Tab

Mylar tape

5a-remove old cartridge

Front cover

Cartridge holder

Setting up the printer

Chapter 1

1211

1-6. Using the control panel

Control panel

Power (LED)

Most of the functions of this printer are governed by software, but you can monitor the printer’s status by looking at the lights on the control panel and for some procedures you will use the buttons.

This indicator light is on when the power is turned on. It blinks when the printer is in the self test printing stanby state. Always wait until this indicator light stops blinking before you start using the printer and before you turn it off.

Error (LED)

When this indicator light is on(but not blinking), it means that the printer is out of paper or almost out of paper or the printer covers are open. When this light is blinking, there is an error. If you see this light is blinking, turn off the printer for a few seconds and then turn it back on. If the light is still blinking, call your supervisor or a service person.

Cartridge (LED)

The right indicator is for the right cartridge and the left indicator for the left cartridge. If the printer is a single color printer, the left cartridge indicator will be used. In the most cases, the left cartridge is back, and the right is a color. This indicator light (LH/RH) blinks when the cartridge is almost out of ink and stays on when the cartridge (s) is removed.

Clean (BUTTON)

Use this button to clean the printer head. (See the instructions “Printing is poor” (2-4) in chapter 2 for Cleaning The Printer Head.)

Feed (BUTTON)

Use this button to feed paper or to start self test and for hexadecimal dump mode. (See the instructions “Self Test” (1-7) in this chapter for self test.) (See the instructions “Hexadecimal Dump” (2-5) in chapter 2 for hexadecimal dump mode.)

1413

1-7. Self test

The self test lets you know if your printer is operating properly. It checks the control circuits, printer mechanisms, print quality, ROM version, and DIP switch settings.

The test is independent of any other equipment or software, so it is a good idea to run it when you first set up the printer or if you have any trouble. If the self test works correctly, the problem is in the other equipment or the software, not the printer.

2-1. The printer does not start printing.

Are any of the control panel lights on? If no control panel lights are on, check the following:

This chapter gives solutions to some printer problems you may have.

Running the self test

1) Make sure the printer is turned off and the printer cover is closed properly.

2) Turn on the printer, while holding down the Feed button, and then

continue to hold until the paper begins to feed.

3) Press the Feed button. The self test prints the printer settings

and then cuts the paper, and pauses. (The power light blinks.)

4) Press the Feed button to continue printing.

The printer prints rolling ASC II pattern, nozzle pattern, receipt pattern, NV bit image.

5) The self test automatically enters the hexadecimal dump mode.

6) Power off to terminate self mode.

Setting up the printer

Chapter 1

Troubleshooting

Chapter 2

Make sure that the printer is turned on.

Make sure that the power supply cable is correctly plugged into the printer and to the power outlet.

If any of the lights are on, please check the following:

If the Power light is blinking, the printer is not yet ready. Wait until the light quits blinking and the printer should be to use.

If the Error light is on(but not blinking), the printer is off line. Check to see that the covers are closed and check the paper state. See Chapter 1 for instructions on installing or replacing the paper roll.

If the Error light is blinking, there is an error. In this case, turn off the printer for a few seconds and then turn it back on. If the light is still blinking, call your supervisor or service person.

If the Cartridge lights(LH/RH) is on, check the Cartridges in the printer. See chapter 1 for instruction on installing new ink-Cartridges.

2-2. The printer stops printing.

If the Error light is on (but not blinking), the printer is off line. Check to see that the covers are closed and check the paper state. See Chapter 1 for instructions on installing or replacing the paper roll.

If the Error light is blinking, there is an error. In this case, turn off the printer for a few seconds and then turn it back on. If the light is still blinking, call your supervisor or a service person.

Turn off the printer and check for a paper jam. To clear paper jam, follow th steps below:

1) Turn the printer off and open the rear cover of the printer.

2) Remove the jammed paper and reload the paper roll as described in Chapter1.

3) Check the position of circular cutter in Auto Cutter Assembly. If it is not located in Home Position(Right-Hand Side End), Turn the printer on to locate it on Home position.

4) Close the rear cover.

Troubleshooting

Chapter 2

1615

2-4. Printing is poor

Obstructed ink nozzles in the print head and lower the print quality. Try cleaning the print head as described below:

1) Make sure that the printer is turned on.

2) Press the Clean button. The printer begins its self cleaning process, which takes less than 5 seconds. The power light blinks during the cleaning process.

3) When the cleaning action is finished (Power light is ON), resume printing or run a self test (as described in Chapter 1).

4) If the printing quality has not improved, repeat this process 2-3 more times. If the printing quality has not still improved, replace the ink cartridge. If, after the new ink cartridge has been installed, the printing quality has not still improved, call your supervisor or a service person.

2-3. You want to check the operation of the printer by itself.

Self test

Try to run the self test to check that the printer works properly. See the self test instructions in Chapter 1 to run the self test. If the self test does not work, contact your supervisor or a service person. If the self test works properly, check the following:

If the printer still does not print, contact your dealer or a qualified service person.

1) Check the connection at both ends of the interface cable between the printer and the computer. Also make sure that this cable meets the specifications for both the printer and the computer.

2) The data transmission settings may be different between the printer and computer. Make sure that the printer’s DIP switch settings for data transmission are the same as the computer’s. You can see the printer’s interface settings on your self test printout.

Cleaning the print head

2-5. You want to check a software program.

Troubleshooting

Chapter 2

Hexadecimal Dump

This feature allows experienced users to see exactly what data is coming to the printer. This can be useful in finding software problems. When you turn on the hexadecimal dump function, the printer prints all commands and other data in hexadecimal format along with a guide section to help you find specific commands.

To use the hexadecimal dump feature, follow these steps:

1) After you make sure that the printer is off, open the front cover of the printer.

2) Hold down the Feed button while you turn on the printer.

3) Close the front cover.

4) Run any software program that sends data to the printer. The printer prints “Hexadecimal Dump” and then all the codes it receives in a two – column format. The first column contains the hexadecimal codes and the second column gives the ASCII characters that correspond to the codes.

5) When the printing finishes, turn off the printer.

A period(.) is printed for each code that has no ASCII equivalent.

3-1. Setting the DIP switches

DIP switch functions

DIP - SW1

Your printer has two sets of DIP switches. The functions of the switches are shown in the following table.

EPSON-KP(EPSON Kitchen Printer mode)

A alarm is generated by printer after auto-cutting and in paper-end error. (It needs buzzer accessory.)

DIP switch settings

Although the factory settings are best for almost all users, if you have special requirements, you can change the DIP switch.

Chapter 3

Switch

1-1 1-2 1-3 1-4 1-5 1-6 1-7 1-8

Function

Emulation Selection

Auto cutter

Cartridge

Density

Near end sensor

Low ink check

Selection

one cartridge

Enable

Disable

Refer to the following table

Bold

Reserved

OFF

Disable

two cartridges

Normal

Disable

Enable

Defult

OFF OFF OFF OFF OFF OFF OFF OFF

EPSON

STAR

CITIZEN

EPSON-KP

1-1 OFF OFF

1-2

OFF

DIP - SW2

Switch

2-1 2-2 2-3 2-4 2-5 2-6 2-7 2-8

Function

Data receive error

Hand Shaking

Word length Parity check

Parity selection

Baud rate selection

Print “?”

DTR/DSR

7bit

Enable

EVEN

Reserved

Refer to the following table

OFF

lgnore

XON/XOFF

8bit

Disable

ODD

Defult

OFF OFF OFF OFF OFF OFF OFF OFF

Transmission

2400 baud 4800 baud 9600 baud

19200 baud

2-8 ON

ON OFF OFF

2-7

ON OFF OFF

Notice

Changes in DIP switch settings are recognized only when the printer power is turned on or when the printer is reset by using the interface. If the DIP switch setting is changed after the printer power is turned on, the change does not take effect until the printer is turned on again or is reset.

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