Refrigerator
User manual
Free Standing Appliance
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Contents
Safety information 3
What you need to know about the safety instructions 3
Important safety symbols and precautions: 5
Important safety precautions 6
Severe warning signs for transportation and site 10
Contents
Critical installation warnings 10
Installation cautions 14
Critical usage warnings 14
Usage cautions 19
Cleaning cautions 22
Critical disposal warnings 24
Additional tips for proper usage 25
Instructions about the WEEE 26
Installation 27
Refrigerator at a glance 27
Step-by-step installation 30
Operations 48
User interface 48
SmartThings 51
Recommendations for voice recognition 53
Special features 54
Maintenance 60
Handling and care 60
Cleaning 64
Replacement 66
Troubleshooting 68
General 68
Do you hear abnormal sounds from the refrigerator? 72
SmartThings 74
LCD 75
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Safety information
Before using your new Samsung Refrigerator, please read this manual thoroughly to ensure
that you know how to operate the features and functions that your new appliance offers
safely and efciently.
What you need to know about the safety instructions
• Warnings and Important Safety Instructions in this manual
do not cover all possible conditions and situations that
may occur.
It is your responsibility to use common sense, caution,
and care when installing, maintaining, and operating your
appliance.
• Because these following operating instructions cover
various models, the characteristics of your refrigerator
may differ slightly from those described in this manual and
not all warning signs may be applicable. If you have any
questions or concerns, contact your nearest service center
or nd help and information online at www.samsung.com.
• R-600a or R-134a is used as a refrigerant. Check the
compressor label on the rear of the appliance or the rating
label inside the fridge to see which refrigerant is used for
your appliance. When this product contains ammable gas
(Refrigerant R-600a), contact your local authority in regard
to safe disposal of this product.
• In order to avoid the creation of a ammable gas-air
mixture if a leak in the refrigerating circuit occurs, the size
of the room in which the appliance may be sited depends
on the amount of refrigerant used.
Safety information
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Safety information
Safety information
• Never start up an appliance showing any signs of damage.
If in doubt, consult your dealer. The room must be 1 m3
in size for every 8 g of R-600a refrigerant inside the
appliance.
The amount of refrigerant in your particular appliance is
shown on the identication plate inside the appliance.
• Refrigerant squirting out of the pipes could ignite or cause
an eye injury. When refrigerant leaks from the pipe, avoid
any naked ames and move anything ammable away
from the product and ventilate the room immediately.
- Failing to do so may result in re or explosion.
• To avoid contamination of food, please respect the
following instructions:
- Opening the door for long periods can cause a
signicant increase of the temperature in the
compartments of the appliance.
- Clean regularly surfaces that can come in contact with
food and accessible drainage systems.
- Clean water tanks if they have not been used for 48 h;
ush the water system connected to a water supply if
water has not been drawn for 5 days.
- Store raw meat and sh in suitable containers in the
refrigerator, so that it is not in contact with or drip onto
other food.
- Two-star frozen-food compartments are suitable for
storing pre-frozen food, storing or making icecream and
making ice cubes.
- One-, two- and three-star compartments are not suitable
for the freezing of fresh food.
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- If the refrigerating appliance is left empty for long
periods, switch off, defrost, clean, dry, and leave the
door open to prevent mould developing within the
appliance.
• It is hazardous for anyone other than an Authorized
Service Person to service this appliance. In Queensland
– the authorized Service Person MUST hold a Gas Work
Authorization or Licence for hydrocarbon refrigerants, to
carry out Servicing or repairs which involve the removal of
covers. (For Australia only)
Important safety symbols and precautions:
Please follow all safety instructions in this manual. This
manual uses the following safety symbols.
WARNING
Hazards or unsafe practices that may result in severe personal
injury, property damage, and/or death.
Safety information
CAUTION
Hazards or unsafe practices that may result in severe personal
injury and/or property damage.
NOTE
Useful information that helps users understand or benet
from the refrigerator.
These warning signs are here to prevent injury to you and
others.
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Safety information
Please follow them carefully.
After reading this section, keep it in a safe place for future
reference.
Safety information
Important safety precautions
Warning; Risk of re / ammable materials
WARNING
• When positioning the appliance, ensure the supply cord is
not trapped or damaged.
• Do not locate multiple portable socket-outlets or portable
power supplies at the rear of the appliance.
• Fill with potable water only.
• Connect to potable water supply only.
• Keep ventilation openings, in the appliance enclosure or in
the built-in structure, clear of obstruction.
• Do not use mechanical devices or any other means
to accelerate the defrosting process, other than those
recommended by the manufacturer.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
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• This appliance is not intended for use by persons
(including children) with reduced physical, sensory, or
mental capabilities, or those who lack experience and
knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person
responsible for their safety.
• This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge
if they have been given supervision or instruction
concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play
with the appliance. Cleaning and user maintenance shall
not be made by children without supervision. Children
aged from 3 to 8 years are allowed to load and unload
refrigerating appliances.
• If the supply cord is damaged, it must be replaced by
the manufacturer, its service agent or similarly qualied
persons in order to avoid a hazard.
• The socket must be easily accessible so that the appliance
can be quickly disconnected from the supply in an
emergency.
- It must be outside the area of the rear of the appliance.
• Do not store explosive substances such as aerosol cans
with a ammable propellant in this appliance.
• If the product is equipped with LED lamps, do not
disassemble the Lamp Covers and LED lamps yourself.
- Contact a Samsung service center.
- Use only the LED Lamps provided by the manufacturer
or its service agents.
Safety information
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Safety information
Safety information
• New hose-sets supplied with the appliance are to be used
and old hose-sets should not be reused.
• Have the refrigerator’s water supply connected only to a
potable water supply. To operate the ice maker properly,
water pressure of 30-125 psi (206-861 kPa) is required.
• For the most efcient use of energy, please keep the all
inner ttings such as baskets, drawers, shelves on the
position supplied by manufacturer.
• To get the best energy efciency of this product, please
leave all shelves, drawers and baskets on their original
position.
How to minimize the energy consumption
• Install the appliance in a cool, dry room with adequate
ventilation.
• Ensure that it is not exposed to direct sunlight and never
put it near a direct source of heat (radiator, for example).
- Not to block any vents or grilles is recommended for
energy efciency.
- Allow warm food to cool down before placing it in the
appliance.
- Put frozen food in the refrigerator to thaw. You can
then use the low temperatures of the frozen products to
cool food in the refrigerator.
- Do not keep the door of the appliance open for too long
when putting food in or taking food out.
- The shorter time for which the door is open, the less ice
will form in the freezer.
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- Clean the rear of the refrigerator regularly. Dust
increases energy consumption.
- Do not set temperature colder than necessary.
- Ensure sufcient air exhaust at the refrigerator base
and at the back wall of the refrigerator. Do not cover air
vent openings.
- Allow clearance to the right, left, back and top when
installing. This will help reduce power consumption and
keep your energy bills lower.
• We recommend the value of clearance to be :
- Right, left, and back side: more than 50 mm
- Top side: more than 100 mm
This appliance is intended to be used in household and similar
applications such as
- staff kitchen areas in shops, ofces and other working
environments;
- farm houses and by clients in hotels, motels and other
residential type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
Safety information
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Safety information
Safety information
Severe warning signs for transportation and site
WARNING
• When transporting and installing the appliance, care should
be taken to ensure that no parts of the refrigerating circuit
are damaged.
- Refrigerant leaking from the pipe work could ignite
or cause an eye injury. If a leak is detected, avoid any
naked ames or potential sources of ignition and air
the room in which the appliance is standing for several
minutes.
- This appliance contains a small amount of isobutane
refrigerant (R-600a), a natural gas with high
environmental compatibility that is, however, also
combustible. When transporting and installing the
appliance, care should be taken to ensure that no parts
of the refrigerating circuit are damaged.
• When transporting and installing the refrigerator, do not
touch the water hose on the back side of the refrigerator.
- This may damage the refrigerator and as a result the
water dispenser can not be used.
Critical installation warnings
WARNING
• Do not install the refrigerator in a damp location or place
where it may come in contact with water.
- Deteriorated insulation on electrical parts may cause an
electric shock or re.
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• Do not place this refrigerator in direct sunlight or expose it
to the heat from stoves, room heaters, or other appliances.
• Do not plug several appliances into the same multiple
power strip. The refrigerator should always be plugged
into its own individual electrical outlet which has a voltage
rating that matches the voltage listed on the refrigerator’s
rating plate.
- This provides the best performance and also prevents
overloading of house wiring circuits, which could cause
a re hazard from overheated wires.
• If the wall socket is loose, do not insert the power plug.
- There is a risk of electric shock of re.
• Do not use a power cord that has cracks or abrasion
damage along its length or at either end.
• Do not bend the power cord excessively or place heavy
objects on it.
• Do not pull or excessively bend the power cord.
• Do not twist or tie the power cord.
• Do not hook the power cord over a metal object, place a
heavy object on the power cord, insert the power cord
between objects, or push the power cord into the space
behind the appliance.
• When moving the refrigerator, be careful not to roll over or
damage the power cord.
- This may result in an electric shock or re.
• Never unplug your refrigerator by pulling on the power
cord. Always grip the plug rmly and pull straight out from
the outlet.
- Damage to the cord may cause a short-circuit, re, and/
or electric shock.
Safety information
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Safety information
Safety information
• Do not use aerosols near the refrigerator.
- Using aerosols near the refrigerator may cause an
explosion or re.
• Do not install this appliance near a heater or inammable
material.
• Do not install this appliance in a location where gas may
leak.
- This may result in an electric shock or re.
• This refrigerator must be properly located and installed in
accordance with the instructions in this manual before you
use it.
• Connect the power plug in the proper position with the
cord hanging down.
- If you connect the power plug upside down, the wire
can get cut off and cause a re or electric shock.
• Make sure that the power plug is not crushed or damaged
by the back of the refrigerator.
• Keep the packing materials out of reach of children.
- There is a risk of death from suffocation if a child puts
the packing materials on his or her head.
• Do not install this appliance in a humid, oily or dusty
location, in a location exposed to direct sunlight and water
(rain drops).
- Deteriorated insulation of electrical parts may cause an
electric shock or re.
• If any dust or water is in the refrigerator, pull out power
plug and contact your Samsung Electronics service center.
- Otherwise there is a risk of re.
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• Do not stand on top of the appliance or place objects (such
as laundry, lighted candles, lighted cigarettes, dishes,
chemicals, metal objects, etc.) on the appliance.
- This may result in an electric shock, re, problems with
the product, or injury.
• You need to remove all the protective plastic lm before
you initially plug the product in.
• Children should be supervised to ensure that they do not
play with the snap rings used for door adjustment or the
water tube clips.
- There is risk of death by suffocation if a child swallows
a snap ring or water tube clip. Keep the snap rings and
water tube clips out of children’s reach.
• The refrigerator must be safely grounded.
- Always make sure that you have grounded the
refrigerator before attempting to investigate or repair
any part of the appliance. Power leakages can cause
severe electric shock.
• Never use gas pipes, telephone lines, or other potential
lightning attractors as an electrical ground.
- You must ground the refrigerator to prevent any power
leakages or electric shocks caused by current leakage
from the refrigerator.
- This may result in an electric shock, re, explosion, or
problems with the product.
• Plug the power plug into the wall socket rmly. Do not use
a damaged power plug, damaged power cord, or loose wall
socket.
- This may result in an electric shock or re.
Safety information
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Safety information
• The fuse on the refrigerator must be changed by a
qualied technician or service company.
- Failing to do so may result in an electric shock or
personal injury.
Safety information
Installation cautions
CAUTION
• Allow sufcient space around the refrigerator and install it
on a at surface.
- If your refrigerator is not level, cooling efciency and
durability can be declined.
• Allow the appliance to stand for 2-3 hours before loading
foods after installation and turning on.
• We strongly recommend you have a qualied technician or
service company install the refrigerator.
- Failing to do so may result in an electric shock, re,
explosion, problems with the product, or injury.
Critical usage warnings
WARNING
• Do not insert the power plug into a wall socket with wet
hands.
- This may result in an electric shock.
• Do not store articles on the top of the appliance.
- When you open or close the door, the articles may fall
and cause personal injury and/or material damage.
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• Do not insert hands, feet or metal objects (such as
chopsticks, etc.) into the bottom or the back of the
refrigerator.
- This may result in an electric shock or injury.
- Any sharp edges may cause a personal injury.
• Do not touch the inside walls of the freezer or products
stored in the freezer with wet hands.
- This may cause frostbite.
• Do not put a container lled with water on the refrigerator.
- If spilled, there is a risk of re or electric shock.
• Do not keep volatile or ammable objects or substances
(benzene, thinner, propane gas, alcohol, ether, LP gas, and
other such products) in the refrigerator.
- This refrigerator is for storing food only.
- This may result in re or explosion.
• Children should be supervised to ensure that they do not
play with the appliance.
- Keep ngers out of “pinch point” areas. Clearances
between the doors and cabinet are necessarily small. Be
careful when you open the doors if children are in the
area.
• Do not put your ngers or children's ngers between the
doors.
- Keep ngers out of the left and right door gaps. Be
careful when you open the doors if your ngers are in
between the doors.
• Do not let children hang on the door or door bins. A
serious injury may occur.
• Do not let children go inside the refrigerator. They could
become trapped.
Safety information
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Safety information
Safety information
• Do not insert your hands into the bottom area under the
appliance.
- Any sharp edges may cause personal injury.
• Do not store pharmaceutical products, scientic materials,
or temperature sensitive products in the refrigerator.
- Products that require strict temperature controls must
not be stored in the refrigerator.
• If you smell pharmaceutical or smoke, pull out power plug
immediately and contact your Samsung Electronics service
center.
• If any dust or water is in Refrigerator, pull out power plug
and contact your Samsung Electronics service center.
- Otherwise there is a risk of re.
• Do not let children step on a drawer.
- The drawer may break and cause them to slip.
• Do not leave the doors of the refrigerator open while the
refrigerator is unattended and do not let children enter
inside the refrigerator.
• Do not allow babies or children go inside the drawer.
- It can cause death from suffocation by entrapment or
personal injury.
• Do not overll the refrigerator with food.
- When you open the door, an item may fall out and
cause personal injury or material damage.
• Do not spray volatile material such as insecticide onto the
surface of the appliance.
- As well as being harmful to humans, it may also result
in an electric shock, re, or problems with the product.
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• Never put ngers or other objects into the water dispenser
hole, ice chute and ice maker bucket.
- It may cause a personal injury or material damage.
• Do not use or place any substances sensitive to
temperature such as ammable sprays, ammable objects,
dry ice, medicine, or chemicals near or inside of the
refrigerator.
• Do not use a hair dryer to dry the inside of the
refrigerator. Do not place a lighted candle in the
refrigerator for removing bad odours.
- This may result in an electric shock or re.
• Fill the water tank, ice tray and water cubes only with
potable water (mineral water or puried water).
- Do not ll the tank with tea, juice or sports drink, this
may damage the refrigerator.
• Do not stand on top of the appliance or place objects (such
as laundry, lighted candles, lighted cigarettes, dishes,
chemicals, metal objects, etc.) on the appliance. This may
result in an electric shock, re, problems with the product,
or injury. Do not put a container lled with water on the
appliance.
- If spilled, there is a risk of re or electric shock.
• Never stare directly at the UV LED lamp for long periods of
time.
- This may result in eye strain due to the ultraviolet rays.
• Do not put shelf in upside down. Shelf stopper could not
work.
- It may cause a personal injury because of glass shelf
drop.
Safety information
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Safety information
Safety information
• Keep ngers out of “pinch point” areas. Clearances
between the doors and cabinet are necessarily small. Be
careful when you open the doors if children are in the area.
• If a gas leak is detected, avoid any naked ames or
potential sources of ignition, and air the room in which the
appliance is standing for several minutes.
- Do not touch the appliance or power cord.
- Do not use a ventilating fan.
- A spark may result in explosion or re.
• Bottles should be stored tightly together so that they do
not fall out.
• This product is intended only for the storage of food in a
domestic environment.
• Never put ngers or other objects into the water dispenser
hole, ice chute and ice maker bucket.
- It may cause a personal injury or material damage.
• Do not attempt to repair, disassemble, or modify the
refrigerator yourself.
• Do not use any fuse (such as cooper, steel wire, etc.) other
than a standard fuse.
• If your refrigerator needs to be repaired or reinstalled,
contact your nearest service center.
- Failing to do so may result in an electric shock, re,
problems with the product, or injury.
• If the refrigerator emits a burning smell or smoke, unplug
the refrigerator immediately and contact your Samsung
Electronics service center.
- Failing to do so may result in an electric or re hazards.
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• Pull the power plug out of the socket before changing the
interior lamps of the refrigerator.
- Otherwise, there is a risk of electric shock.
• If you experience difculty changing a non-LED light,
contact a Samsung service center.
• Plug the power plug into the wall socket rmly.
• Do not use a damaged power plug, damaged power cord or
loose wall socket.
- This may result in an electric shock or re.
Usage cautions
CAUTION
• Do not refreeze thawed food.
- Frozen and thawed food will develop harmful bacteria
faster than fresh.
- The second thaw will break down even more cells,
leaching out moisture and changing the integrity of the
product.
• Do not thaw meat at room temperature.
- Safety will depend on whether the raw product was
handled properly.
• Do not place glass bottles or carbonated beverages into
the freezer.
- The container may freeze and break, and this may
result in injury.
• Use only the ice maker provided with the refrigerator.
Safety information
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Safety information
Safety information
• If you will be away from home for a long period of time
(on vacation, for example) and won’t be using the water or
ice dispensers, close the water valve.
- Otherwise, water leakage may occur.
• If you won’t be using the refrigerator for a very long
period of time, (3 weeks or more) empty the refrigerator
including the ice bucket, unplug it, close the water valve,
wipe excess moisture from the inside walls, and leave the
doors open to prevent odors and mold.
• To get the best performance from the product:
- Do not place food too close to the vents at the rear of
the refrigerator as this can obstruct free air circulation
in the refrigerator compartment.
- Wrap food up properly or place it in airtight containers
before putting it into the refrigerator.
- Please observe maximum storage times and expiration
dates of frozen goods.
- There is no need to disconnect the refrigerator from
the power supply if you will be away for less than
three weeks. However, if you will be away for more
than three weeks, remove all the food and ice in the ice
bucket, unplug the refrigerator, close the water valve,
wipe excess moisture from the inside walls, and leave
the doors open to prevent odors and mold.
• Service Warranty and Modication.
- Any changes or modications performed by a 3rd
party on this nished appliance are not covered
under Samsung warranty service, nor is Samsung
responsible for safety issues that result from 3rd party
modications.
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• Do not block the air vents inside the refrigerator.
- If the air vents are blocked, especially with a plastic
bag, the refrigerator can be over cooled. If a cooling
period lasts too long, the water lter may break and
cause water leakage.
• Use only the ice-maker provided with the refrigerator.
• Wipe excess moisture from the inside and leave the doors
open.
- Otherwise, odor and mold may develop.
• If the refrigerator is disconnected from the power supply,
you should wait for at least ve minutes before plugging it
back in.
• When the refrigerator got wet by water, pull out the power
plug and contact your Samsung Electronics service center.
• Do not strike or apply excessive force to any glass surface.
- Broken glass may result in a personal injury and/or
property damage.
• Fill the water tank and ice cube trays with potable water
only (tap water, mineral water, or puried water).
- Do not ll the tank with tea or a sports drink. This may
damage the refrigerator.
• Be careful that your ngers are not caught in.
• If the refrigerator is ooded, make sure to contact your
nearest service center.
- There is a risk of electric shock or re.
Safety information
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Safety information
Safety information
• Do not keep vegetable oil in your refrigerator’s door bins.
The oil can solidify, making it foul-tasting and difcult to
use. In addition, the open container can leak and the leaked
oil can cause the door bin to crack. After opening an oil
container, it is best to keep the container in a cool and
shaded place such as a cupboard or pantry.
- Examples of vegetable oil: olive oil, corn oil, grape-seed
oil, etc.
Cleaning cautions
CAUTION
• Do not spray water directly on the inside or outside the
refrigerator.
- There is a risk of re or electric shock.
• Do not use a hair dryer to dry the inside of the
refrigerator.
• Do not place a lighted candle in the refrigerator to remove
bad odors.
- This may result in an electric shock or re.
• Do not spray cleaning products directly on the display.
- Printed letters on the display may come off.
• If any foreign substance such as water has entered the
appliance, unplug the power plug and contact your nearest
service center.
- Failing to do so may result in an electric shock or re.
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• Use a clean, dry cloth to remove any foreign matter or dust
from the power plug blades. Do not use a wet or damp
cloth when cleaning the plug.
- Otherwise, there is a risk of re or electric shock.
• Do not clean the appliance by spraying water directly onto
it.
• Do not use benzene, thinner, or Clorox, Chloride for
cleaning.
- They may damage the surface of the appliance and may
cause a re.
• Never put ngers or other objects into the dispenser hole.
- It may cause a personal injury or material damage.
• Before cleaning or performing maintenance, unplug the
appliance from the wall socket.
- Failing to do so may result in an electric shock or re.
• Use a clean sponge or soft cloth and a mild detergent in
warm water to clean the refrigerator.
• Do not use abrasive or harsh cleansers such as window
sprays, scouring cleansers, ammable uids, muriatic
acid, cleaning waxes, concentrated detergents, bleaches,
or cleansers containing petroleum products on exterior
surfaces (doors and cabinet), plastic parts, door and interior
liners, and gaskets.
- These can scratch or damage the material.
• Do not clean glass shelves or covers with warm water
when they are cold. Glass shelves and covers may break if
exposed to sudden temperature changes or impacts such
as bumping or dropping.
Safety information
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Safety information
Critical disposal warnings
WARNING
• Please dispose of the packaging material from this product
in an environmentally friendly manner.
• Ensure that none of the pipes on the back of the
refrigerator are damaged prior to disposal.
• R-600a or R-134a is used as a refrigerant. Check the
compressor label on the rear of the appliance or the rating
label inside the fridge to see which refrigerant is used for
your refrigerator. If this refrigerator contains ammable
gas (Refrigerant R-600a), contact your local authority in
regard to safe disposal of this product.
• When disposing of this refrigerator, remove the door/
door seals and door latch so that small children or
animals cannot become trapped inside. Children should
be supervised to ensure that they do not play with the
appliance. If trapped inside, a child may get hurt or
suffocate to death.
- If trapped inside, the child may become injury and
suffocate to death.
• Cyclopentane is used in the insulation. The gases in the
insulation material require a special disposal procedure.
Please contact your local authorities in regard to the
environmentally safe disposal of this product.
• Keep all packaging materials well out of the reach of
children, as packaging materials can be dangerous to
children.
- If a child places a bag over his or her head, the child
could suffocate.
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Additional tips for proper usage
• In the event of a power failure, call the local ofce of your
electric company and ask how long the failure is going to
last.
- Most power failures that are corrected in an hour or two
will not affect your refrigerator temperatures. However,
you should minimize the number of door openings
while the power is off.
- Should the power failure last more than 24 hours,
remove and discard all frozen food.
• The refrigerator might not operate consistently (frozen
contents can thaw or temperatures can become too
warm in the frozen food compartment) if sited for an
extended period of time in a location where ambient air
temperatures are constantly below the temperatures for
which the appliance is designed.
• In case of particular foods, keeping it under refrigeration
can have a bad effect on preservation due to its properties.
• Your appliance is frost free, which means there is no need
to manually defrost your appliance. This will be carried out
automatically.
• Temperature rise during defrosting complies with ISO
requirements. If you want to prevent an undue rise in the
temperature of frozen food while the appliance defrosts,
wrap the frozen food in several layers of newspaper.
• Do not re-freeze frozen foods that have thawed
completely.
Safety information
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Safety information
Safety information
• The temperature of two star section (sections) or
compartment (compartments) which have two star symbol
( ) is slightly higher than other freezer compartment
(compartments).
The two star section (sections) or compartment
(compartments) is (are) based on the instruction and/or the
condition as delivered.
Instructions about the WEEE
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the
product and its electronic accessories (e.g. charger, headset, USB cable)
should not be disposed of with other household waste at the end of their
working life. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, please separate these items
from other types of waste and recycle them responsibly to promote the
sustainable reuse of material resources.
Household users should contact either the retailer where they purchased
this product, or their local government ofce, for details of where and
how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and
conditions of the purchase contract. This product and its electronic
accessories should not be mixed with other commercial wastes for
disposal.
For information on Samsung’s environmental commitments
and product regulatory obligations, e.g. REACH, WEEE or
Batteries, visit our sustainability page available via www.
samsung.com
(For products sold in European countries and in the UK only)
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Installation
Follow these instructions carefully to ensure a proper installation of this refrigerator and to
prevent accidents before using it.
WARNING
• Use the refrigerator only for its intended purpose as described in this manual.
• Any servicing must be performed by a qualied technician.
• Dispose of the product packaging material in compliance with the local regulations.
• To prevent electric shock, unplug the power cord before servicing or replacements.
Refrigerator at a glance
NOTE
The actual image and provided component parts of the refrigerator may differ, depending
on the model and the country.
B
01
02
A
Installation
04
03
06
07
C
08
09
10
11
12
05
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Installation
01 AutoFill pitcher * A. Fridge *
02 Water dispenser *
03 Fridge door bin
04 Fridge shelf
05 Quick Space shelf
06 Drawers
07 Water lter
08 Auto ice maker - Cubed Ice * (Ice Maker *)
09 Auto ice maker - Ice Bites *
B. Beverage Center *
C. Freezer *
Installation
10 Freezer door bin
11 Freezer shelf
12 Freezer drawer
* Applicable models only
NOTE
• For energy efciency, keep all shelves, drawers, and baskets in their original positions.
• When closing the door, make sure the vertical hinged section is in the correct position
to avoid scratching the other door.
• If the vertical hinged section is reversed, put it back into the correct position, and then
close the door.
• Moisture may form at times on the vertical hinged section.
• If you close a door forcefully, the other door may open.
• If the internal or external LED lamp is out of order, contact a local Samsung service
center.
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Door bins
Your refrigerator ships with door bins of different types and sizes. If the door bins for your
refrigerator were packaged separately, use the gure below to help you position the bins
properly.
NOTE
The actual refrigerator and provided component parts of your refrigerator may differ from
the illustrations in this manual, depending on the model and the country.
Installation
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Installation
A
B
C
D
Step-by-step installation
STEP 1 Select a site
The site must:
• Have a solid level surface without carpeting or ooring that may obstruct ventilation
• Be out of direct sunlight
• Have adequate room for opening and closing the door
• Be away from any heat source
• Provide room for maintenance and servicing
• Have a temperature range between 10 °C and 43 °C
Clearance
See the following gures and tables for installation space requirements.
Installation
Depth “A” 723 mm
Width “B” 912 mm
Height “C” 1748 mm
Overall
Height “D”
1779 mm
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01
02 02
04 04
03
0605
07
01
more than 50 mm
recommended
02 125°
03 1472 mm
04 282 mm
05 610 mm
06 47 mm
07 1093 mm
NOTE
The measurements in the tables may differ slightly from the actual measurements,
depending on the measuring and rounding method.
Installation
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English 31
Installation
Installation
STEP 2 Flooring
If the refrigerator cannot pass through the entrance due to its size, see Door removal for
entrance.
NOTE
To prevent oor damage, make sure the
front leveling legs are in the upright
position.
• The surface you install the refrigerator
on must support a fully loaded
refrigerator.
• To protect the oor, put a large piece
of cardboard along the path to the
refrigerator's nal installation location.
• Once the refrigerator is in its nal
position, do not move it unless
necessary to protect the oor. If you
have to move the refrigerator, place
thick paper or cloth such as old carpets
along the path of movement.
STEP 3 Door removal for entrance
If the refrigerator cannot pass through the entrance to your home or kitchen due to its
size, follow these instructions to remove and then re-install the refrigerator's doors. If you
do not need to remove the doors, go to page 40 to continue the installation procedure.
WARNING
Unplug the power cord of the refrigerator before removing the doors.
Tools required (not provided)
Phillips screwdriver Flat-head screwdriver Socket wrench 3/8" (10 mm)
Pliers Allen wrench 1/4" (5 mm)
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Detach the fridge doors
1. With the doors closed, use a Phillips
screwdriver to remove the screws (x3)
from the top cover. Pull up and remove
the top cover with the connectors.
2. Disconnect the two wire connectors
on the left door. The position of the
connectors differs with the model.
CAUTION
• Do not remove both doors
simultaneously. Make sure to remove
one door at a time. Otherwise, any of
the doors may fall and cause physical
injury.
• Make sure the refrigerator is off before
disconnecting the connectors.
3. Disconnect the water tube from the
coupler on the left door as shown.
- This step does not apply to the
models without the AutoFill pitcher
and the water dispenser.
Installation
4. Gently draw up the clamp in several
steps. To prevent nger injuries, do not
apply a sudden force to the clamp.
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Installation
Installation
5. Pull up the clamp to remove.
6. Open the door 90 degrees. While
holding the door, pull up and remove
the top hinge. Be careful not to damage
the connector wires when you remove
the hinge.
7. Gently pull up the door vertically to
remove. Do not apply excessive force
to the door. The door may fall, causing
physical injury.
8. Lay the door down on a at surface.
9. Repeat steps 1-8 for the other door,
except for step 3. There is no water tube
on the right side door.
- Step 2 does not apply to the models
without the Showcase door.
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Detach the freezer doors
A
CAUTION
• Be sure to remove the fridge doors before removing the freezer doors.
• Use caution when disconnecting the bottom connectors.
1. Open the freezer door.
2. Use a Phillips screwdriver to remove the
screw holding the cover (A).
- This step only applies to the right
side freezer door. (Applicable models
only)
3. Disconnect the wire connectors.
- This step only applies to the right
side freezer door. (Applicable models
only)
4. Locate the hinge shaft. While holding
the door with one hand, use a at-head
screwdriver or Allen wrench to press the
shaft down. Make sure to hold the door
to prevent the door from falling.
Installation
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Installation
Installation
5. To prevent contact with the middle
hinge, slightly tilt the door to the front,
and then lift it up to remove.
6. Repeat steps 1-5 for the other door,
except for steps 2 and 3.
To reattach the freezer doors
CAUTION
• After re-attaching the doors, make sure all the electrical connectors are properly
connected.
• The freezer doors must be re-attached before the fridge doors.
• Be careful not to damage or step on the wires during this process.
1. Insert the freezer door into the bottom
hinge while pushing the freezer door in
the direction of the arrow.
CAUTION
• Be careful not to damage or step on the
wires during this process.
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2. While pressing the hinge shaft down,
position the door so that the hinge shaft
is below the shaft hole in the middle
hinge. Release the hinge shaft so that it
enters the shaft hole.
3. With the door open, connect the bottom
connectors in the direction of the
arrows.
- This step only applies to the right
side freezer door. (Applicable models
only)
4. Attach the cover using a Phillips
screwdriver. Be careful not to damage or
step on the connectors.
- This step only applies to the right
side freezer door. (Applicable models
only)
5. Repeat steps 1-5 for the other door,
except for steps 3 and 4.
Installation
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Installation
Installation
To reattach the fridge doors
1. While holding the door open by more
than 90 degrees, insert the shaft on
the middle hinge into the hole on the
bottom of the door.
2. Put the top hinge into position on the
top of the refrigerator, and then insert
the hinge shaft into the top hole of the
door. Make sure the wires from the door
pass through the hole in the hinge shaft.
3. Insert the clamp in the direction of the
arrow.
4. Push back the clamp as shown.
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5. Connect the wire connectors.
CAUTION
• Make sure the wire connectors are
connected properly. Otherwise, the
display will not operate.
6. Connect the water tube.
- This step does not apply to the
models without the AutoFill pitcher
and the water dispenser.
CAUTION
• To prevent water leaks, make sure the
red clips tighten the coupler properly.
• Keep the clips out of children’s reach.
7. Repeat steps 1-5 for the other door.
- Step 5 does not apply to the models
without the Showcase door.
8. Attach the top cover with the front side
rst, and then press down on its back
to get it into position. Then, tighten the
screws (x3).
Installation
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Installation
Installation
STEP 4 Leveling the refrigerator
CAUTION
• When installed, the refrigerator must be leveled on a at, solid oor. Not leveling the
refrigerator can cause damage to the refrigerator or physical injury.
• Leveling must be performed with the refrigerator empty. Make sure no food items are
inside the refrigerator.
• For safety reasons, adjust the front a little higher than the rear.
Level the refrigerator using the special screws (levelers) on the front legs. Use a at-head
screwdriver to turn the levelers.
• To adjust the height of the left side:
Insert a at-head screwdriver into the
leveler of the left side front leg. Turn the
leveler clockwise to raise the left side or
turn it counterclockwise to lower.
• To adjust the height of the right side:
Insert a at-head screwdriver into the
leveler of the right side front leg. Turn
the leveler clockwise to raise the right
side or turn it counterclockwise to lower.
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STEP 5 Adjust the door height
A
Adjusting the height with the height lever (applicable models only)
• Before aligning the door height, make
sure the refrigerator is level. Use the
leveling legs for this purpose.
• You can use the height lever at the
bottom of the right-side door of the
fridge. Open the right-side door of the
freezer with both fridge doors closed
and use the lever to adjust the door
height.
• Turn the height lever (A) until the two
doors are aligned at the top. Turn the
Installation
lever toward UP (as marked) to raise
the right-side door and turn it toward
DOWN (as marked) to lower the door.
• Lift the fridge door slightly to make
alignment easier. The maximum
adjustable height is 3 mm.
- The lever will not turn past the
maximum limit. It may make a noise
it if is turned too far.
- Excessive height may interfere with
the upper hinge cover of the fridge
door.
• If you align the door height with the
door bins empty and then store items in
the bins, the heights may differ again. If
this happens, follow the steps above to
realign the doors.
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Installation
A
B
Installation
Adjusting the height with the snap rings
For the models with the height lever on the right-side door of the fridge, use the snaps
rings only if you cannot align the doors with the height lever.
NOTE
The height of a door can be adjusted using
the provided snap rings, which come in
4 different sizes (1 mm, 1.5 mm, 2 mm, and
2.5 mm).
1. Check the height difference between the
doors, and then lift up and hold the door
with the lower height.
2. Insert a suitable-sized snap ring (A)
between the door grommet (B) and the
hinge as shown.
CAUTION
• Insert only one snap ring. If you insert two or more snap rings, the rings may slip out or
make a rubbing noise.
• Keep the snap rings out of children’s reach and keep them for future use.
• Do not raise the door too much. The door can contact and damage the top cover.
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Adjusting the freezer door height (applicable models only)
• Before aligning the door height, make
sure the refrigerator is level. Use the
leveling legs for this purpose.
• You can adjust the height of both
freezer doors using the lever located at
the bottom hinge.
• Open the door, lift it a little, and then
turn the lever left or right to adjust the
height.
Adjusting the gap between the fridge doors and the main body of the refrigerator
(applicable models only)
• You can adjust the gap between both
fridge doors and the main body of the
refrigerator using the adjustment bolt
located at the bottom of the fridge
compartment.
• Lift the door gasket and located the
adjustment bolt underneath the gasket.
Use the 4 mm Allen wrench to adjust
the gap.
CAUTION
Make sure you rmly attach the gasket.
Otherwise, cold air from the refrigerator
may leak.
Installation
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Installation
A
B
Installation
Adjusting the gap between the doors and the main body of the refrigerator (applicable
models only)
You can adjust the gap between two doors
and the main body of the refrigerator using
the adjustment dial. (Refer to the gure for
the location of the adjustment dial.)
1. Open the door that is closer to the main
body than the others. Then, turn the
adjustment dial (A) counterclockwise
until the gap becomes even with the
others.
2. After adjusting the gap, turn the locking
nut (B) to lock the adjustment dial.
NOTE
Each time you turn the adjustment dial,
the gap is adjusted by 1 mm. However, the
door may not close properly if you adjust
the door by more than 1.5 mm.
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STEP 6 Connect to a water source (applicable models only)
1
A
B
A
CAUTION
• The new hose-sets supplied with the appliance are to be used and that old hose-sets
should not be reused.
• The water line must be connected by a qualied technician.
• The warranty for your refrigerator does not cover the water line installation. The
water line installation will be performed at your own costs unless the installation fee is
included in the retailer’s price.
• Samsung takes no responsibility for the water line installation. If water leaks occur,
contact the installer of the water line.
To connect the cold water pipe to the water ltering hose
CAUTION
• Make sure the water ltering hose is connected to a cold, potable water source pipe.
Connecting to the hot water pipe may cause the purier to malfunction.
1. Shut off the water supply by closing the
main water valve.
2. Locate the cold, potable water pipe (1).
3. Follow the Water Line Installation to
connect to the water pipe.
4. When connection is complete, open the
main water valve and dispense about
3 liters of water. This is to remove
impurities inside the pipe.
Installation
A. Close Main Water pipe
B. No gap
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Installation
Remove cap
a
a
A
B
03
a
Installation
To connect the water ltering hose to the water line
1. Loosen and remove the compression
nut (a) from the water line of the
refrigerator, and insert it to the water
ltering hose.
2. Tighten up the compression nut (a) to
connect the water ltering hose and the
water line.
3. Open the main water valve and check
for any leaks.
4. If there are no leaks, dispense about a
3 liters of water before actually using
the refrigerator to remove impurities
inside the water ltering system.
A. Water Line from unit
B. Water Line from Kit
NOTE
If you have to relocate the refrigerator
after connecting the water line, make sure
the joined section of the water line must is
straight.
CAUTION
Do not mount the water lter on any part
of the refrigerator. This may damage the
refrigerator.
To repair the water line
CAUTION
The waterline must be repaired by a qualied professional. If you encounter a water leak,
contact a local Samsung service centre or the installer of the waterline.
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STEP 7 Initial settings
By completing the following steps, the refrigerator should be fully functioning.
1. Plug the power cord into the wall socket to turn the refrigerator on.
2. Open the door, and check if the interior light lights up.
3. Set the temperature to the coldest, and wait for about an hour. Then, the freezer will be
slightly chilled, and the motor will run smoothly.
4. Wait until the refrigerator reaches the set temperature. Now the refrigerator is ready
for use.
STEP 8 Final check
When installation is complete, conrm that:
• The refrigerator is plugged into an electrical outlet and grounded properly.
• The refrigerator is installed on a at, level surface with a reasonable clearance from the
wall or the cabinet.
• The refrigerator is level and is sitting rmly on the oor.
• The door opens and closes freely, and the interior light turns on automatically when you
open the door.
Installation
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01
02
Operations
Operations
User interface
NOTE
• For more information about other menus and apps available on the Refrigerator app,
see the Online manual of your refrigerator.
• The content of apps and widgets, or their design is subject to change or support may be
discontinued without notice, depending on the content provider’s policy.
• Children's use of the refrigerator's functions, apps, and services must be supervised by
adults.
• Underage transactions with the services must be supervised by adults.
01 Home screen
02 Soft buttons
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01 Home screen
01 02 03 04 05 06
• Tap a desired app or widget to launch it.
• On the home screen, you can add or remove items such as apps, widgets, pictures,
videos, drawings, and texts.
• Tap and hold an item to enter Edit mode. In Edit mode, you can drag and drop an item
to a new location on the home screen. When you move the item to a new location, the
item turns red if the location is not available.
02 Soft buttons
01 Bixby
- Tap to use Bixby.
02 Task Manager
- Tap to open the Task Manager.
03 Home
- Tap to open the Home screen.
04 Return
- Tap to return to the previous screen.
05 Notication
- Tap to display the Quick Panel.
06 Hide/Show
- Tap to hide or show Soft buttons.
- The Hide/Show button only appears
when an app is active.
Operations
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English 49
Operations
Operations
Fridge Manager
On the Home screen, tap the Fridge Manager app.
• You can set the desired temperature or modes for each compartment.
• For more detailed information on the Fridge Manager app, check the online manual.
• To access the online manual from your Family Hub refrigerator, tap Setting > Help &
Contact Us > Online Manual.
NOTE
• Power Cool speeds up the cooling process at maximum fan speed. The fridge keeps
running at full speed for two and a half hours and then returns to the previous
temperature.
• Power Freeze speeds up the freezing process at maximum fan speed. The freezer keeps
running at full speed for 50 hours and then returns to the previous temperature. To
freeze large amounts of food, activate Power Freeze for at least 20 hours before putting
food in the freezer.
Display reset (applicable models only)
If you encounter an abnormal symptom on the display, try resetting the display. This may
solve the symptom.
1. Open the right-side fridge door and
locate the switch cover on the top right
corner of the door.
2. Push up the cover to reveal the power
switch.
3. Turn the switch off and turn it on again.
4. Reinsert the switch cover to the end
until you hear a clicking sound.
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SmartThings
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”.
Download and install the SmartThings app provided by Samsung Electronics to your smart
device.
NOTE
• The SmartThings app is designed for Android 8.0 or later, iOS 12.0 or later, iPhone 6 or
later, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
• For improved performance, the SmartThings app is subject to change without notice, or
discontinued support according to the manufacturer’s policy.
• Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or
unstandardized Wi-Fi authentication protocols are not supported.
• Wireless networks may be affected by the surrounding wireless communication
environment.
• If your Internet service provider has registered the MAC address of your PC or modem
for identication, your Samsung Smart Refrigerator may fail to connect to the Internet.
If this happens, contact your Internet service provider for technical assistance.
• The rewall settings of your network system may prevent your Samsung Smart
Refrigerator from accessing the Internet. Contact your Internet service provider for
technical assistance. If this symptom continues, contact a local Samsung service center
or retailer.
• To congure the wireless access point (AP) settings, see the user manual of the AP.
• Samsung Smart Refrigerators support both Wi-Fi 2.4 GHz with IEEE 802.11 b/g/n and
Soft-AP protocols (IEEE 802.11 n is recommended).
• Unauthorized Wi-Fi wireless routers may fail to connect to applicable Samsung Smart
Refrigerators.
Operations
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Operations
Operations
Samsung account
You are required to register your Samsung account to use the app. If you don’t have a
Samsung account, follow the app’s onscreen instructions to create a free Samsung account.
Getting started
Turn on the device you want to connect, open the SmartThings app on your phone, then
follow the instructions below.
If a pop-up appears saying that a new device has been found, tap ADD NOW.
If a pop-up doesn't appear, tap the + button, then select the device you want to connect
from the list of available devices.
If your device isn't in the list of available devices, tap Supported Devices, select the device
type (Refrigerator), and then select the specic device model.
Follow the instructions in the app to set up your device. Once setup is complete, your
refrigerator will appear as a "card" on your Devices screen.
Refrigerator app
Integrated control
You can monitor and control your refrigerator at home and on the go.
• Tap the refrigerator icon on the SmartThings Dashboard or tap the Devices icon at the
bottom of the Dashboard, and then tap the refrigerator "card" to open the Refrigerator
page.
• Check the operation status or notications related to your refrigerator, and change
options or settings if necessary.
NOTE
Some options or settings of the refrigerator may not be available for remote control.
Category Item Description
Fridge Temperature
Freezer Temperature
Power Cool
Monitor &
Control
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Power Freeze
Cubed Ice
AutoFill Pitcher
You can set and monitor the desired
temperature of the fridge.
You can set and monitor the desired
temperature of the freezer.
You can turn Power Cool on or off, and check
the current settings.
You can turn Power Freeze on or off, and check
the current settings.
You can turn the ice making function on or off,
and check the current settings of the function.
You can turn the AutoFill Pitcher function on
or off, and check the current settings of the
function.
Category Item Description
Alarms
Inside Image
Abnormally high
temperature
Door opening
Autoll Pitcher
overowing
Water lter
replacement
This alarm is triggered when the fridge or the
freezer has abnormally high temperatures.
This alarm is triggered if the fridge door or the
freezer drawer is open for a specic time.
If the Autoll Pitcher function senses an
overow, it triggers this alarm to let you know
the status of the overow.
This alarm reminds you that the water lter
must be replaced.
You can view the inside of the refrigerator and
can see if you need to replace food items.
Recommendations for voice recognition
For the voice recognition function, there is a built-in microphone at the top of the
refrigerator’s display. To use the voice recognition function:
• Stand no more than 1 meter from the refrigerator and speak loudly and clearly towards
the built-in microphone.
• Speak at a regular pace. Reduce ambient noises, such as noises from a living-room TV.
NOTE
The voice recognition function may not work if you stand more than 1 meter away or if
you speak too softly.
Operations
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Operations
01
02
03
04
Operations
Special features
The refrigerator has features convenient for you.
Water pitcher (AutoFill Pitcher) (applicable models only)
Cold, puried water is always ready in the AutoFill Pitcher. You can put tea or fruits in the
infuser to enjoy the various infused water you like.
01 Lid
02 Infuser holder
03 Infuser
04 Body
To ll the Water pitcher
1. Grasp a handle groove of the lid, and
then pull up to open the lid.
2. Put tea leaves or fruit to your taste into
the infuser.
NOTE
If you want to keep the infused water in
its initial concentration, turn the AutoFill
Pitcher function off.
3. Enable the AutoFill Pitcher function on
the control panel. Open the Beverage
Center door and then mount the water
pitcher onto the holder. Push it straight
in as shown in the gure.
CAUTION
Make sure the water pitcher ts in the
water pitcher holder.
4. Close the door. The water pitcher will
start to ll with chilled water a short
time later.
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5. To drink tea, open the Beverage Center
door and then detach the water pitcher.
Pull it straight out.
CAUTION
• We recommend consuming fruit infused water within 24 hours. After that, the infused
water can spoil over time.
• You must clean the water pitcher after you have consumed the infused water. Also clean
the water pitcher if you haven't used it for a long time.
• To prevent the water pitcher from
tipping over or leaking, make sure the
water pitcher ts in the water pitcher
holder.
• To prevent the water pitcher from
spilling over or leaking, make sure the
infuser holder is properly inserted.
Operations
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Operations
Operations
NOTE
• If the front side (specically marked
area) of the water pitcher has too much
moisture, the water pitcher may not
fully ll. Remove the moisture, and then
try again.
• AutoFill Pitcher function will stop
supplying water to the water pitcher if
the water pitcher does not ll after a
certain amount of time. If this happens,
check if the water line is properly
connected. Remove and reinsert the
water pitcher, and then try again.
NOTE
• Wipe around the water pitcher holder if
the water pitcher overows or leaks.
• Water drops off if the rubber cap is
opened.
• An alert message appears on the control
panel if there is a leak. In case of a leak,
open the rubber cap so that the leaked
water drains. If the alert message does
not disappear after draining, there might
be a system failure. Contact your local
Samsung service center.
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Water dispenser (applicable models only)
To dispense chilled water, open the
Beverage Center and press the dispenser
lever.
NOTE
• The dispenser will stop dispensing if you keep pushing the dispenser lever for about
1 minute. To dispense more water, release and push the lever again.
• Make sure the glass is in line with the dispenser to prevent the dispensed water from
spilling out.
• If you do not use the water dispenser for 2-3 days, the dispensed water may have an
abnormal smell or taste. This is not a system failure. Discard the rst 1-2 glasses of
water.
Water clouding
Water supplied to the refrigerator ows through a core alkaline lter. During this ltering
process, the water pressure of the water increases and the water becomes saturated with
oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when
dispensed. This is normal and the water will look clear after a few seconds.
Operations
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Operations
Ice maker (applicable models only)
The refrigerator has a built-in ice maker that automatically dispenses ice.
• The overall design and/or accessories may differ with the model.
• This product has two types of ice
makers.
Operations
Ice making
After you have installed your refrigerator and plugged it in, follow these instructions to
ensure proper ice making and to keep the ice bucket full of ice.
For rst-time use
• Let the ice maker make ice for 1-2 days.
• Discard the rst 1-2 buckets of ice to remove impurities in the water supply system.
Diagnosis
• The overall design and/or accessories
may differ with the model.
• If ice does not dispense, rst check the
status of ice maker using the Test button
on the bottom of the ice maker.
• Press the Test button on the bottom of
the ice maker. You will hear a chime
(ding-dong) when you press the button.
You will hear another chime if the ice
maker is operating properly.
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• Ice accumulating on one side of the tray
is normal. Arrange the ice evenly in the
tray to store more ice.
CAUTION
• Leaving the water line disconnected may cause the water valve to produce a buzzing
sound over time. If this is the case, make sure to turn the ice making function (Cubed Ice
/ Ice Bites ) off.
• If the ice making chime rings repeatedly, contact the waterline installer or a local
Samsung service center.
• Do not put food in the ice bucket. The frozen food may damage the ice maker, especially
when you open or close the door.
• When the refrigerator recovers power after a power failure, the ice bucket may
contain a mix of melted and jammed ice cubes, which can prevent the ice maker from
working properly. To prevent this, make sure to empty the ice bucket before using the
refrigerator.
• Do not put ngers or any objects into the ice maker. This can cause physical injury or
property damage.
• Due to sublimation, ice stored in the freezer for a long time gets smaller and then forms
large ice chunks. Therefore, if it will be a long time before you use ice, turn the ice
maker off as follows.
• Use the new hose-sets supplied with the appliance only. Do not re-use an old hose set.
Operations
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Maintenance
Handling and care
Ice bucket (applicable models only)
If you do not dispense ice for an extended period, ice may form clumps inside the bucket.
If this happens, remove and empty the ice bucket.
CAUTION
• To prevent injury, make sure to clean up any ice or water that has fallen on the oor.
• To prevent accidents or injury, do not let children play with the water dispenser or the
ice maker.
• Use only the provided ice bucket. Third-party ice buckets may cause a system failure.
NOTE
• The water pressure required for ice making is between 206-861 kPa.
• Noise from the ice maker as it produces ice during the ice making process is normal.
Autoll pitcher (applicable models only)
1. Grasp a handle groove of the lid, and
then pull up to remove.
Maintenance
2. Grasp both sides of the infuser holder,
and then lift to remove.
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3. While slightly twisting the infuser, pull
it out of the sealed mouth.
4. Clean the infuser with neutral agents
and running water. Rinse and dry well.
5. Reassemble the Autoll pitcher in the
reverse order of disassembly.
CAUTION
The water pitcher and lid are not
microwave safe and can melt or deform
if exposed to heat (including hot water).
Please hand wash in cool or warm water as
needed.
Maintenance
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Maintenance
Fridge shelves
The appearance of the shelves differs by model.
• To remove a shelf, fully open the
corresponding door. Hold the front of
the shelf, and then gently lift up and pull
out.
NOTE
Do not lift up the shelf fully when
removing or reinserting the shelf. The rear
wall of the fridge room can be dented.
• To reinsert, hold the shelf at an angle
so the front is higher than the back, and
then insert the top hook into the top
shelf notch. Then, lower the shelf and
insert the bottom shelf hook into the
bottom shelf notch.
CAUTION
• The tempered glass shelves are heavy.
Use caution when removing them.
• The shelf must be inserted correctly. Do
Maintenance
not insert upside down.
• Glass containers may scratch the surface
of glass shelves.
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Door bins
Fridge drawers
Drawers
• To remove the door bin, hold the front
sides of the bin, and then gently lift up
to remove.
• To reinsert, insert the door bin slightly
above its nal location making sure that
the back of the bin is against the door.
Hold the rear of the door bin with both
hands, and then press down so that it
ts snugly.
CAUTION
• Do not remove a bin that is lled with
food. Empty the bin beforehand.
• Use caution when opening the door if
the bottom bin contains larger bottles,
which may fall over.
• Do not allow children to play with the
bins. Sharp corners of the bin may cause
injury.
Gently lift up the front of the drawer and
slide out.
• We recommend that you remove the
door bins before removing the drawer.
This is to prevent damage to the door
bins.
• To reinsert, insert the drawer into the
frame rails and then slide inward.
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Maintenance
Maintenance
Cleaning
Interior and exterior
WARNING
• Do not use benzene, thinner, or home/car detergent such as Clorox™ for cleaning
purposes. They may damage the surface of the refrigerator and cause a re.
• Do not spray water onto the refrigerator. This may cause electric shock.
• Do not put ngers or other objects into the dispenser hole.
CAUTION
• Do not spray water directly on the LCD display or speaker. This may cause re, electric
shock, or damage.
• Do not scratch the LCD display or speaker. This may cause permanent damage.
Regularly use a dry cloth to remove all foreign substances such as dust or water from the
power plug terminals and contact points.
1. Unplug the power cord.
2. Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior
and exterior.
3. When done, use a dry cloth or paper towel to dry well.
4. Plug in the power cord.
Inner-view camera
NOTE
Use a cotton swab or microber cloth to
Maintenance
clean the camera on the left-side door of
the fridge.
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Dispenser valve (applicable models only)
A
1. Hold the end of the dispenser valve (A).
2. While turning the dispenser valve (A)
left, pull it down to remove it from the
dispenser.
3. Clean the dispenser valve thoroughly,
and then assemble it back.
CAUTION
• Fully insert the dispenser valve, so it is
back to its original position.
• Do not use a sponge with rough textures
for cleaning the dispenser valve.
Rubber seals
If the rubber seals of a door become dirty, the door may not close properly and reducing
refrigerator performance and efciency. Use a mild detergent and damp cloth to clean the
rubber seals. Then, dry well with a cloth.
Maintenance
Rear panel
To keep cords and exposed parts of the
rear panel free of dirt, vacuum the panel
once or twice a year.
CAUTION
Do not remove the rear panel cover. Electric shock may occur.
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Maintenance
Replacement
Water lter (applicable models only)
WARNING
• Do not use third-party water lters. Use only Samsung-provided or -approved lters.
• Unapproved lters may leak and damage the refrigerator, causing electric shock.
Samsung is not responsible for any damage that may occur from use of third-party
water lters.
The “Replace water lter” message appears on the control panel to let you know it is time
to replace the water lter. Before replacing the lter, make sure the water supply line is
shut off.
1. Shut off the water supply line.
2. Open the lter cartridge cover.
3. Turn the knob of the lter cartridge
counter clockwise 90 degrees (1/4 turn).
The lter cartridge unlocks.
Maintenance
4. Pull out to remove the cartridge.
- If the water lter is severely
contaminated, the cartridge may not
be easy to remove. If that is the case,
use force to remove the cartridge.
- To prevent water leaks from the lter
opening, pull the cartridge straight
out while removing it.
5. Insert a new lter cartridge. Use only
Samsung-provided or approved lters.
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6. Turn the cartridge knob clockwise to
lock into place.
7. Close the lter cartridge cover.
8. On the Home screen, tap Fridge
Manager > Fridge Settings > Water
Filter, and then select Reset.
NOTE
• A newly installed lter may cause the water dispenser to spurt water briey. This is
because of air entering the waterline.
• This replacement process cause the refrigerator to drip water onto the oor. Simply
wipe up with dry cloths.
Reverse osmosis water ltration system
The water pressure of the water supply system to a reverse osmosis water ltration
system must be between 206-861 kPa (30-125 psi).
The water pressure of the reverse osmosis water ltration system to the refrigerator’s cold
water line must be at least 206 kPa (30 psi). If the water pressure is below the specied:
• Check if the sediment lter in the reverse osmosis system is blocked. Replace the lter
if necessary.
• Rell the water tank in the reverse osmosis system with water.
• If your refrigerator has a water lter, it may further reduce the water pressure when
used in conjunction with a reverse osmosis system. Remove the water lter.
For more information or servicing, contact a licensed plumbing professional.
Ordering a new lter
To purchase a new water lter, contact a local Samsung service center.
Maintenance
LED Lamps
To replace the lamps of the refrigerator, contact a local Samsung service centre.
WARNING
The lamps are not user-serviceable. Do not attempt to replace a lamp yourself. This can
cause electric shock.
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Troubleshooting
Troubleshooting
If you encounter an abnormal situation with the refrigerator, rst check the table below
and try the suggestions.
General
Temperature
Symptom Possible causes Solution
Fridge/freezer does
not operate.
Fridge/freezer
temperature is warm.
Fridge/freezer is
over-cooling.
Interior wall is hot.
• Power cord is not plugged
in properly.
• Temperature control is not
set correctly.
• Refrigerator is located near
a heat source or direct
sunlight.
• Not enough clearance
between refrigerator and
nearby walls or cabinets.
• The refrigerator is
overloaded. Food is
blocking the refrigerator
vents.
• Temperature control is not
set correctly.
• Refrigerator has heat-proof
piping in the interior wall.
• Properly plug in the power
cord.
• Set the temperature lower.
• Keep the refrigerator away
from direct sunlight or a
heat source.
• We recommend that
the gap between the
refrigerator and nearby
walls (or cabinets) is more
than 50 mm.
• Do not overload the
refrigerator. Do not allow
food to block ventilation.
• Set the temperature higher.
• To prevent condensation
from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may
not work effectively. This is
not a system failure.
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Odors
Symptom Possible causes Solution
• Clean the refrigerator and
• Make sure strong smelling
Refrigerator has
odors.
• Spoiled food.
• Food with strong odors.
Frost
Symptom Possible causes Solution
Frost around the
vents.
Frost on interior
walls.
Fruits or vegetables
are frozen.
• Food is blocking the vents.
• Door is not closed properly.
• The temperature was set
too low.
• Make sure no food blocks
• Make sure food does not
• Set the temperature to a
Condensation
Symptom Possible causes Solution
• Remove the moisture and
• Make sure food is wrapped
Condensation forms
on the interior walls.
• If door is left open,
moisture enters the
refrigerator.
• Food with high moisture
content.
remove any spoiled food.
food is wrapped airtight.
the refrigerator vents.
block the door. Clean the
door gasket.
temperature appropriate for
fruits or vegetables.
do not leave a door open
for extended periods of
time.
airtight.
Troubleshooting
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Troubleshooting
Troubleshooting
Water/ice (dispenser models only)
Symptom Possible causes Solution
Water ow is weaker
than normal.
Ice maker makes a
buzzing sound.
Ice maker does not
make ice.
Ice does not dispense.
• Water pressure is too low.
• The ice maker function is
activated, but the water
supply to the refrigerator
has not been connected.
• Ice maker has just been
installed.
• Freezer temperature is too
low.
• Ice maker is off. • Turn on the ice maker.
• Ice may jam if the ice
dispenser is not used for a
long time (approx. 3 weeks).
• Ice bucket is not properly
inserted.
• Water line is not connected
properly or water supply is
not on.
• Make sure the water
• Turn off the ice maker.
• You must wait 12 hours for
• Set the freezer temperature
• If you won't be using the
• Make sure the ice bucket is
• Check if the water line is
pressure is between 138
and 827 kPa.
the refrigerator to make ice.
below -18 °C or -20 °C in
warm, ambient air.
refrigerator for a long time,
empty the ice bucket and
turn off the ice maker.
properly inserted.
installed correctly. Check if
the water line stop valve is
closed.
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Symptom Possible causes Solution
• Check the water installation
conditions.
• Water line is not connected
properly or water supply is
not on.
Water does not
dispense.
• A third-party water lter
was installed.
• Water lter indicator turns
on or blinks.
• Use only Samsung-provided
or approved lters.
• Unapproved lters may
leak and damage the
refrigerator.
• Replace the water lter.
After replacing, reset the
lter in Fridge Manager
> Fridge Settings > Water
Filter.
Troubleshooting
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Troubleshooting
Clicking!
or Chirping!
Buzzing!
SSSRRR!
Whir!
HiSS!
Do you hear abnormal sounds from the refrigerator?
Before calling for service, review the checkpoints below. Any service calls related to
normal sounds will be charged to the user.
These sounds are normal.
• When starting or ending an operation, the refrigerator may make sounds similar to a
car engine igniting. As the operation stabilizes, the sounds will decrease.
• While the fan is operating, these sounds may occur. When the refrigerator reaches the
set temperature, no fan sound will occur.
Troubleshooting
• During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds.
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• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing
Bubbling!
Cracking!
bubbling sounds.
• As the refrigerator temperature increases or decreases, plastic parts contract and
expand, creating knocking noises. These noises occur during the defrosting cycle or
when electronic parts are working.
• For ice maker models: When the water valve opens to ll the ice maker, buzzing sounds
may occur.
• Due to pressure equalizing when opening and closing the refrigerator door, whooshing
sounds may occur.
Troubleshooting
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Troubleshooting
SmartThings
Symptom Action
Could not nd
“SmartThings” in the
app market.
The SmartThings app
fails to operate.
The SmartThings
app is installed but is
not connected to my
refrigerator.
Could not log into the
app.
An error message
appears when I
try to register my
refrigerator.
The SmartThings
app is successfully
connected to my
refrigerator but does
not run.
• The SmartThings app is designed for Android 8.0 or later, iOS
12.0 or later, iPhone 6 or later, and is optimized for Samsung
smartphones (Galaxy S and Galaxy Note series).
• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the
SmartThings App after the app was installed, you must make
the connection using the device registration function of the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
• Exit and restart the SmartThings app or disconnect and
reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in
again after 1 minute.
Troubleshooting
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LCD
Symptom Action
• This refrigerator can connect only with Samsung Smart TV
Cannot connect to
my TV.
The inner view
picture looks bulged
out or incomplete.
The displayed
measurement on the
Fridge Manager is not
correct.
6400 series or higher models released since 2015. Please
check the model name of your TV rst.
• Network connections may suffer temporary interruptions.
Turn your TV off, and then try again.
• The edges of the inner view may look bulged out. The
bulging is caused by the convex lens of the camera.
• The inner view may be incomplete due to the blind spots
on the left and right corners or screened depending on the
layout of food items. Make sure to place food items in the
front center.
• The displayed conditions may differ from the actual
temperature and humidity.
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Troubleshooting
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the
SAMSUNG customer care center.
Country Contact Center Web Site
AUSTRALIA
NEW ZEALAND
SINGAPORE
MALAYSIA
PHILIPPINES
0800 6 726 786 (Support for Smart Mobile
#GALAXY (just dial #425-299) [ PLDT / Globe /
1-800-8-726-7864 [ Globe Landline and Mobile ]
1300 362 603 (Other)
1300 425 299 (HHP)
0800 726 786 (All Product)
Devices)
1800 7267864 | 1800-SAMSUNG (Other)
1800 4252997 | 1800-GALAXYS (HHP)
1800-22-8899 (HHP)
1800-88-9999 (OTH)
+603-7713 7420 (Overseas contact)
Only for HHP PRODUCT :
Smart / Sun Toll Free ]
02-422-2177 [ Standard Landline ]
OTH PRODUCT :
1-800-10-726-7864 [ PLDT Toll Free ]
02-422-2111 [ Standard Landline ]
www.samsung.com/au/support
www.samsung.com/nz/support
www.samsung.com/sg/support
www.samsung.com/my/support
www.samsung.com/ph/support
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