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User Guide
©2012 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are trademarks of their
respective owners.
Sprint UG template version 12c
SPT_SPH-L900_UG_Eng_MC2_TE_050913_F1
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Table of Contents
Get Started .................................................................................................................................... 1
Your Phone at a Glance ........................................................................................................ 1
Set Up Your Phone ................................................................................................................ 1
Activate Your Phone .............................................................................................................. 3
Complete the Setup Screens ................................................................................................. 4
Set Up Voicemail ................................................................................................................... 6
Sprint Account Information and Help ..................................................................................... 7
Sprint Account Passwords ............................................................................................. 7
Manage Your Account .................................................................................................... 7
Sprint Support Services .................................................................................................. 8
Phone Basics .............................................................................................................................. 10
Your Phone’s Layout ........................................................................................................... 10
Key Functions ............................................................................................................... 10
S Pen Overview ................................................................................................................... 11
Understanding the S Pen ............................................................................................. 12
Removing the S Pen from your Phone ......................................................................... 12
Using the S Pen ........................................................................................................... 13
Screen Capture ............................................................................................................ 15
Air View ........................................................................................................................ 16
Turn Your Phone On and Off ............................................................................................... 16
Turn Your Screen On and Off .............................................................................................. 16
Multi Window Overview ....................................................................................................... 17
Enable Multi Window .................................................................................................... 17
Display Multi Window ................................................................................................... 17
Work With Multi Window .............................................................................................. 17
Touchscreen Navigation ...................................................................................................... 18
Your Home Screen .............................................................................................................. 23
Home Screen Overview ............................................................................................... 23
Creating Shortcuts ........................................................................................................ 24
Adding and Removing Primary Shortcuts .................................................................... 25
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Adding and Removing Widgets .................................................................................... 26
Extended Home Screens ............................................................................................. 26
Recently Used Applications .......................................................................................... 27
Status Bar ............................................................................................................................ 27
Enter Text ............................................................................................................................ 29
Touchscreen Keyboards .............................................................................................. 29
Text Input Methods ....................................................................................................... 30
Google Voice Typing .................................................................................................... 31
Samsung Keyboard Input Options ............................................................................... 32
Samsung Keyboard Options ........................................................................................ 33
Swype Input Options .................................................................................................... 34
Swype Text Entry Options ............................................................................................ 35
Tips for Editing Text ..................................................................................................... 35
Phone Calls ................................................................................................................................. 37
Make Phone Calls ................................................................................................................ 37
Call Using the Keypad .................................................................................................. 37
Call from Logs .............................................................................................................. 37
Call from Contacts ........................................................................................................ 37
Call a Number in a Text Message ................................................................................ 38
Call a Number in an Email Message ............................................................................ 39
Call Emergency Numbers ............................................................................................ 39
Receive Phone Calls ........................................................................................................... 40
Answer an Incoming Call .............................................................................................. 40
Mute the Ringing Sound ............................................................................................... 40
Reject an Incoming Call ............................................................................................... 40
Reject a Call with a Text Message ............................................................................... 40
Voicemail (Traditional) ......................................................................................................... 41
Set Up Voicemail Through the Phone App ................................................................... 41
Retrieve Your Voicemail Messages ............................................................................. 41
Voicemail Notification ................................................................................................... 41
Visual Voicemail .................................................................................................................. 42
Set Up Visual Voicemail ............................................................................................... 42
Review Visual Voicemail .............................................................................................. 42
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Listen to Multiple Voicemail Messages ........................................................................ 43
Configure Visual Voicemail Options ............................................................................. 43
Configure Visual Voicemail Settings ............................................................................ 44
Automatically Enable the Speakerphone ..................................................................... 45
Change Your Main Greeting via the Voicemail Menu .................................................. 45
Edit the From Name via the Voicemail Menu ............................................................... 46
Record a Visual Voicemail Message ............................................................................ 46
Phone Call Options .............................................................................................................. 46
Dialing Options ............................................................................................................. 46
Caller ID ....................................................................................................................... 47
Call Waiting .................................................................................................................. 47
3-way Calling ................................................................................................................ 48
Call Forwarding ............................................................................................................ 48
In-call Options .............................................................................................................. 49
Speed Dialing ............................................................................................................... 50
Logs ..................................................................................................................................... 51
View Logs ..................................................................................................................... 51
Logs Options ................................................................................................................ 51
Clear Logs .................................................................................................................... 52
Call Settings......................................................................................................................... 52
Call Rejection ............................................................................................................... 52
Set Reject Messages ................................................................................................... 52
Ringtones and Keypad Tones ...................................................................................... 53
Call Alert ....................................................................................................................... 53
Call Answering/Ending ................................................................................................. 53
Auto Screen Off During Calls ....................................................................................... 54
Accessory Settings for Call .......................................................................................... 54
My Call Sound .............................................................................................................. 54
Use Extra Volume for Calls .......................................................................................... 55
Increase Volume in Pocket ........................................................................................... 55
Additional Settings ........................................................................................................ 55
US Dialing .................................................................................................................... 55
International Dialing ...................................................................................................... 55
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TTY Mode ..................................................................................................................... 56
DTMF Tones ................................................................................................................ 57
Voicemail Settings ........................................................................................................ 57
Voice Privacy ................................................................................................................ 58
Contacts ...................................................................................................................................... 59
Get Started With Contacts ................................................................................................... 59
Access Contacts ........................................................................................................... 59
The Contacts List ......................................................................................................... 59
Add a Contact ...................................................................................................................... 61
Save a Phone Number ........................................................................................................ 62
Edit a Contact ...................................................................................................................... 64
Add or Edit Information for a Contact ........................................................................... 64
Assign a Stored Picture to a Contact ........................................................................... 65
Assign a New Picture to a Contact ............................................................................... 65
Assign a Ringtone to a Contact .................................................................................... 66
Join a Contact .............................................................................................................. 66
Delete a Contact ........................................................................................................... 66
Synchronize Contacts .......................................................................................................... 67
Add Entries to Your Favorites .............................................................................................. 68
Add Facebook Content to Your Contacts ............................................................................ 68
Add Your Facebook Friends to Your Contacts ............................................................. 69
Create Groups ..................................................................................................................... 69
Share a Contact ................................................................................................................... 70
Accounts and Messaging ............................................................................................................ 72
Gmail / Google ..................................................................................................................... 72
Create a Google Account ............................................................................................. 72
Sign In to Your Google Account ................................................................................... 73
Access Gmail ............................................................................................................... 73
Send a Gmail Message ................................................................................................ 73
Read Gmail Messages ................................................................................................. 74
Reply to Gmail Messages ............................................................................................ 75
Email .................................................................................................................................... 75
Add an Email Account .................................................................................................. 76
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Add a Corporate Email Account ................................................................................... 76
Compose and Send Email ............................................................................................ 78
View and Reply to Email .............................................................................................. 78
Manage Your Email Inbox ............................................................................................ 79
Corporate Email Features ............................................................................................ 80
Edit Email Account Settings ......................................................................................... 81
Edit Corporate Email Account Settings ........................................................................ 83
Delete an Email Account .............................................................................................. 85
Add the Mail Widget ..................................................................................................... 85
Text Messaging and MMS ................................................................................................... 85
Compose Text Messages ............................................................................................. 85
Send a Multimedia Message (MMS) ............................................................................ 86
Save and Resume a Draft Message ............................................................................ 87
New Messages Notification .......................................................................................... 87
Managing Message Conversations .............................................................................. 88
Text and MMS Options ................................................................................................. 90
Social Networking Accounts ................................................................................................ 93
Facebook ...................................................................................................................... 93
YouTube ....................................................................................................................... 94
Google Talk .................................................................................................................. 94
Google+ ........................................................................................................................ 95
Google Messenger ....................................................................................................... 95
Apps and Entertainment ............................................................................................................. 97
DivX ..................................................................................................................................... 97
DivX Legal Information ................................................................................................. 97
Locating Your VOD Registration Number .................................................................... 97
Register Your DivX Device for VOD Playback of Purchased Movies ........................... 98
Google Play Store App ........................................................................................................ 99
Find and Install an App ................................................................................................. 99
Create a Google Wallet Account ................................................................................ 100
Request a Refund for a Paid App ............................................................................... 100
Open an Installed App ................................................................................................ 100
Uninstall an App ......................................................................................................... 101
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Get Help with Google Play ......................................................................................... 101
Navigation .......................................................................................................................... 101
Google Maps .............................................................................................................. 101
Google Navigation ...................................................................................................... 102
Music ................................................................................................................................. 103
Sprint Music Plus ........................................................................................................ 103
Music Player ............................................................................................................... 104
Google Play Music ..................................................................................................... 104
Google Play Movies & TV .................................................................................................. 108
Sprint TV & Movies ............................................................................................................ 108
AllShare Play ..................................................................................................................... 109
Accessing AllShare Play ............................................................................................ 109
Configuring AllShare Play Settings ............................................................................ 110
Setting Up Web Storage ............................................................................................. 111
Sharing Files via Web Storage ................................................................................... 111
Sharing Media via AllShare Play to a Target Device .................................................. 112
Group Play ......................................................................................................................... 113
Starting a Group Play Session ................................................................................... 113
Flipboard ............................................................................................................................ 113
Media Hub ......................................................................................................................... 114
Creating a New Media Hub Account .......................................................................... 114
Using Media Hub ........................................................................................................ 114
Media Hub Notices ..................................................................................................... 115
NASCAR Sprint Cup Mobile .............................................................................................. 116
Paper Artist ........................................................................................................................ 117
Google Play Magazines ..................................................................................................... 118
Web and Data ........................................................................................................................... 119
Wi-Fi .................................................................................................................................. 119
Turn Wi-Fi On and Connect to a Wireless Network ................................................... 119
Check the Wireless Network Status ........................................................................... 120
Connect to a Different Wi-Fi Network ......................................................................... 121
Sprint Connections Optimizer ..................................................................................... 121
Data Services (Sprint 3G) .................................................................................................. 122
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Your Data Services User Name ................................................................................. 122
Launch a Web Connection ......................................................................................... 122
4G Services ....................................................................................................................... 123
Virtual Private Networks (VPN) .......................................................................................... 123
Prepare Your Phone for VPN Connection .................................................................. 124
Set Up Trusted Credential Storage ............................................................................ 124
Add a VPN Connection .............................................................................................. 124
Connect to a VPN ....................................................................................................... 124
Disconnect from a VPN .............................................................................................. 125
Browser.............................................................................................................................. 125
Learn to Navigate the Browser ................................................................................... 125
Browser Menu ............................................................................................................ 126
Select Text on a Web Page ........................................................................................ 127
Go to a Specific Website ............................................................................................ 128
Adjust Browser Settings ............................................................................................. 128
Reset the Browser to Default ..................................................................................... 131
Set the Browser Home Page ...................................................................................... 131
Create Bookmarks ...................................................................................................... 131
Create a New Homepage ........................................................................................... 132
Add Bookmarks to Your Home Screen ...................................................................... 132
Pictures and Video .................................................................................................................... 133
Take Pictures ..................................................................................................................... 133
Open the Camera ....................................................................................................... 133
Viewfinder Screen ...................................................................................................... 133
Take a Picture ............................................................................................................ 134
Review Screen ........................................................................................................... 135
Close the Camera ...................................................................................................... 136
Record Videos ................................................................................................................... 136
Camera Settings ................................................................................................................ 137
Camcorder Settings ........................................................................................................... 140
View Pictures and Videos Using Gallery ........................................................................... 141
Open Gallery .............................................................................................................. 141
View Photos and Videos ............................................................................................ 142
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Zoom In or Out on a Photo ......................................................................................... 142
Watch Video ............................................................................................................... 143
Working with Photos .......................................................................................................... 143
Photo Editor ....................................................................................................................... 144
Installing the Application from Samsung Apps ........................................................... 144
Using Photo Editor ..................................................................................................... 144
Share Photos and Videos .................................................................................................. 145
Send Photos or Videos by Email ................................................................................ 145
Send a Photo or Video by Multimedia Message ........................................................ 146
Send Photos or Videos Using Bluetooth .................................................................... 146
Share Photos or Videos on Google+ .......................................................................... 146
Share Photos on Picasa ............................................................................................. 147
Share Videos on YouTube ......................................................................................... 147
Tools and Calendar ................................................................................................................... 148
Calendar ............................................................................................................................ 148
Add an Event to the Calendar .................................................................................... 148
Event Alerts ................................................................................................................ 149
View Events ................................................................................................................ 150
Erase Events .............................................................................................................. 151
Alarm & Timer .................................................................................................................... 151
Create an Alarm ......................................................................................................... 151
Calculator........................................................................................................................... 152
S Note ................................................................................................................................ 153
S Suggest .......................................................................................................................... 153
Transfer Files Between Your Phone and a Computer ....................................................... 153
My Files ............................................................................................................................. 154
Dropbox ............................................................................................................................. 154
Download the Dropbox Desktop Application .............................................................. 155
Accessing Dropbox on Your Phone ........................................................................... 155
Manually Uploading a Picture to Dropbox .................................................................. 156
Voice Services ................................................................................................................... 156
S Voice ....................................................................................................................... 156
Voice Recorder ........................................................................................................... 157
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Bluetooth ........................................................................................................................... 158
Turn Bluetooth On or Off ............................................................................................ 158
The Bluetooth Settings Menu ..................................................................................... 158
Change the Phone Name ........................................................................................... 158
Connect a Bluetooth Headset or Car Kit .................................................................... 158
Reconnect a Headset or Car Kit ................................................................................. 159
Disconnect or Unpair from a Bluetooth Device .......................................................... 160
Send Information Using Bluetooth .............................................................................. 160
Receive Information Using Bluetooth ......................................................................... 162
Kies Air .............................................................................................................................. 163
microSD Card .................................................................................................................... 164
Insert a microSD Card ................................................................................................ 164
Remove a microSD Card ........................................................................................... 164
View microSD Card Memory ...................................................................................... 165
Format the microSD Card .......................................................................................... 165
Unmount a microSD Card .......................................................................................... 165
Update Your Phone ........................................................................................................... 166
Update Your Phone Firmware .................................................................................... 166
Update Your Android Operating System .................................................................... 167
Update Your Profile .................................................................................................... 168
Update Your PRL ....................................................................................................... 168
Sprint Worldwide Wireless Service ........................................................................................... 169
Activate Sprint Worldwide Service on Your Account ......................................................... 169
Enable Global Roaming Mode ........................................................................................... 169
Make and Receive Worldwide Calls .................................................................................. 169
Sprint Voicemail Service .................................................................................................... 170
Set Up Your Voicemail Access Number ..................................................................... 170
Access Your Voicemail ............................................................................................... 171
Voicemail Troubleshooting ......................................................................................... 171
International Data Roaming ............................................................................................... 171
Get Started With Data Services ................................................................................. 172
Access Email and Data Services on GSM/UMTS Networks ...................................... 172
Access Email and Data Services on CDMA Networks ............................................... 172
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Status Messages ............................................................................................................... 173
Contact Sprint for Assistance ............................................................................................ 174
Settings ..................................................................................................................................... 176
Wi-Fi Settings .................................................................................................................... 176
Advanced Wi-Fi Settings ............................................................................................ 176
Wi-Fi Direct ................................................................................................................. 176
Hotspot Settings ................................................................................................................ 177
Bluetooth Settings.............................................................................................................. 178
Data Usage Settings .......................................................................................................... 178
More Settings..................................................................................................................... 179
Airplane Mode ............................................................................................................ 179
Mobile Networks ......................................................................................................... 179
Tethering .................................................................................................................... 180
VPN ............................................................................................................................ 181
Roaming ..................................................................................................................... 182
NFC ............................................................................................................................ 182
S Beam ....................................................................................................................... 183
Nearby Devices .......................................................................................................... 183
AllShare Cast ............................................................................................................. 184
Kies via Wi-Fi
®
............................................................................................................ 184
Home Screen Mode ........................................................................................................... 184
Blocking Mode ................................................................................................................... 185
Sound Settings .................................................................................................................. 185
Volume ....................................................................................................................... 185
Vibration Intensity ....................................................................................................... 186
Device Ringtone ......................................................................................................... 186
Device Vibration ......................................................................................................... 186
Default Notifications ................................................................................................... 187
Sound and Vibration ................................................................................................... 187
System Sound Settings .............................................................................................. 187
Display Settings ................................................................................................................. 187
Wallpaper ................................................................................................................... 187
LED Indicator .............................................................................................................. 189
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Page Buddy ................................................................................................................ 189
Screen Mode .............................................................................................................. 190
Brightness .................................................................................................................. 190
Auto-Rotate Screen .................................................................................................... 190
Screen Timeout .......................................................................................................... 190
Smart Rotation ........................................................................................................... 190
Smart Stay .................................................................................................................. 191
Font Style ................................................................................................................... 191
Font Size .................................................................................................................... 191
Touch Key Light Duration ........................................................................................... 191
Display Battery Percentage ........................................................................................ 191
Auto Adjust Screen Tone ........................................................................................... 192
Storage Settings ................................................................................................................ 192
Device Memory .......................................................................................................... 192
SD Card ...................................................................................................................... 193
Power Saving Settings ....................................................................................................... 194
Battery Settings ................................................................................................................. 195
Battery Use ................................................................................................................. 195
Application Manager .......................................................................................................... 195
Manage Applications .................................................................................................. 195
Running Services ....................................................................................................... 196
Memory Use ............................................................................................................... 196
Location Services Settings ................................................................................................ 196
Use Wireless Networks .............................................................................................. 197
Use GPS Satellites ..................................................................................................... 197
Location and Google Search ...................................................................................... 197
Lock Screen ....................................................................................................................... 197
Screen Lock ............................................................................................................... 197
Screen Lock: Swipe .................................................................................................... 198
Screen Lock: Motion ................................................................................................... 198
Screen Lock: Face Unlock ......................................................................................... 198
Screen Lock: Face and Voice Unlock ........................................................................ 199
Screen Lock: Pattern .................................................................................................. 199
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What if I Forget My Pattern? ...................................................................................... 200
Screen Lock: PIN ....................................................................................................... 200
Screen Lock: Password .............................................................................................. 200
Disable the Screen Lock ............................................................................................ 201
Lock Screen Options .................................................................................................. 201
Popup Note on Lock Screen ...................................................................................... 202
Owner Information ...................................................................................................... 202
Security Settings ................................................................................................................ 202
Encrypt Device ........................................................................................................... 202
Encrypt SD card ......................................................................................................... 203
Make Passwords Visible ............................................................................................ 203
Device Administrators ................................................................................................ 203
Unknown Sources ...................................................................................................... 204
Trusted Credentials .................................................................................................... 204
Install from Device Storage ........................................................................................ 204
Clear Credentials ........................................................................................................ 205
One-Handed Operation Settings ....................................................................................... 205
Language and Input Settings ............................................................................................. 205
Language ................................................................................................................... 205
Default Input Method .................................................................................................. 206
Google Voice Typing Settings .................................................................................... 206
Samsung Keyboard Settings ...................................................................................... 206
Swype Settings ........................................................................................................... 206
Voice Search .............................................................................................................. 207
Text-to-Speech Output ............................................................................................... 207
Pointer Speed ............................................................................................................. 208
Cloud ................................................................................................................................. 208
Backup and Reset Settings ............................................................................................... 209
Add Account Settings ........................................................................................................ 209
Motion Settings .................................................................................................................. 210
S Pen Settings ................................................................................................................... 212
Accessory Settings ............................................................................................................ 212
Date and Time Settings ..................................................................................................... 213
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Accessibility Settings ......................................................................................................... 213
TalkBack Settings ....................................................................................................... 214
Developer Options Settings ............................................................................................... 215
Activate this Device ........................................................................................................... 217
System Update Settings .................................................................................................... 217
Update PRL ................................................................................................................ 217
Update Profile ............................................................................................................. 217
Update Samsung Software ........................................................................................ 218
Update Firmware ........................................................................................................ 218
About Device ..................................................................................................................... 218
Index ......................................................................................................................................... 220
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Get Started
The following topics give you all the information you need to set up your phone and Sprint
service the first time.
Your Phone at a Glance
The following illustration outlines your phone’s primary external features and buttons.
Set Up Your Phone
You must first install and charge the battery to begin setting up your phone.
1. Install the battery
Insert your fingernail or other flat object into the slot on the top left side of the battery
compartment cover and lift the cover up gently.
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Insert the battery, contacts end first, and gently press the battery into place.
Replace the battery compartment cover, making sure all the tabs are secure and
there are no gaps around the cover.
Note: When you insert the battery, your phone may power on automatically.
2. Insert the USB cable into the power adapter.
3. Plug the USB connector into the charger/accessory jack on the bottom of your phone.
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Warning! While the phone is charging, if the touchscreen does not function due to an
unstable power supply, unplug the USB power adapter from the power outlet or
unplug the USB cable from the phone.
4. Plug the AC adapter into an electrical outlet and charge your battery. Fully charging a
battery may take up to three hours.
Note: Your phone’s battery should have enough charge for the phone to turn on and find a
signal, run the setup application, set up voicemail, and make a call. You should fully
charge the battery as soon as possible.
5. Press and hold the Power button to turn the phone on.
If your phone is activated, it will turn on, search for Sprint service, and begin the
setup application.
If your phone is not yet activated, see Activate Your Phone for more information.
Activate Your Phone
Depending on your account or how and where you purchased your phone, it may be ready to
use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
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● If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free
Activation screen, which may be followed by a PRL Update screen and a Firmware
Update screen. Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing
number on your account (you’re swapping phones), you can activate on your computer
online or directly on your phone.
Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your
phone.
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Tap Activate to override auto-activation and start the manual activation wizard.
• Follow the onscreen prompts to complete the activation process.
● To confirm activation, make a phone call. If your phone is still not activated or you do not
have access to the Internet, contact Sprint Customer Service at 1-888-211-4727 for
assistance.
Tip: Do not press the Power button while the phone is being activated. Pressing the Power
button cancels the activation process.
Note: If you are having any difficulty with activation, contact Sprint Customer Service by calling
1-888-211-4727 from any other phone.
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your
phone has been turned on and activated, you will see a Welcome message. You can then
complete the setup screens.
Note: You may be able to complete the setup process before your phone has been activated
on your Sprint account.
Note: During or after setup, you may see a Sprint Connections Optimizer notice. Read the
notice and tap I Agree to allow your device to connect automatically to the best available
data network, including Wi-Fi. To turn Sprint Connections Optimizer off at any time, tap
> > Settings > More settings > Mobile networks > Connections
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optimizer and uncheck the box. For more information, see Sprint Connections
Optimizer.
Once your phone is turned on, you will see the Welcome screen. Select a language (if 1.
needed) and tap Next to get started.
Note: On the Welcome screen, you will also see an Accessibility button. If you are visually
impaired or hard of hearing, tap Accessibility to change the accessibility settings.
Follow the onscreen instructions to complete each section. For each topic, you will have 2.
an option to skip it and continue to the next screen.
Wi-Fi network – If prompted, connect to an active Wi-Fi network. For more
information, see Turn Wi-Fi On and Connect to a Wireless Network.
Samsung Account – Complete the setup process to either create or sign into an
existing Samsung Account.
• Create new account - Tap I accept all the terms above and then tap Agree to
accept the Terms and Conditions. Follow the instructions to sign up for a new
Samsung Account. And then tap Sign up. A verification email will be sent to the
email address you provided during the setup process. Follow the directions within
that email to complete your activation. After completion, tap Next on your phone.
Enter any additional preferences.
• Sign in – Enter the email address you used to create your Samsung Account
and enter the associated password. Once signed in, select your backup and
restore options and tap Next.
Got Google? - Tap either Yes to sign into your existing Google Account, or No to
create a new one.
Note: If you select No, you can either create a new account or choose Not now to continue
the setup process without an account.
• If prompted, read the Google Terms of Service agreement and tap OK.
• Sign in - Enter your Gmail address and password and tap Sign in to sign in to
your current Google Account.
• Get an account - Follow the instructions to sign up for a new Google Account.
There will be screens to enter your first and last names, create an email address
(Gmail), create a password, enter recovery information (including a backup email
address and a recovery question in case you forget your Google Account sign-in
information), an option to join Google+, and an option to enable purchases from
the Google Play Store app. Tap Next between each screen.
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• Backup or Backup and restore - Select your Google Account backup settings.
If you're signing in with an existing Google Account, you can elect to restore your
Google Account information, such as apps, bookmarks, Wi-Fi passwords, and
contacts, to your new Samsung GALAXY Note II. Tap to continue.
• Use Google location - Select your Google location options and tap Next.
This phone belongs to... - If applicable, enter your first and last name and tap Next.
This information is used by the phone to personalize some apps.
Dropbox - Select an option and follow the onscreen instructions.
• Create a new Dropbox account - Tap to set up a Dropbox account to save your
photos and videos to associated computers and to a Web-based storage area.
• I already have an account - Tap to sign in to your current Dropbox account.
• No thanks - Tap to skip the Dropbox setup screens.
Tap Finish. Your setup is now complete. Follow the onscreen instructions to learn about 3.
basic touch/tap menu navigation.
Set Up Voicemail
You should set up your Sprint Voicemail and personal greeting as soon as your phone is
activated. Always use a password to protect against unauthorized access. Your phone
automatically transfers all unanswered calls to your voicemail, even if your phone is in use or
turned off.
1. Press
2. Touch and hold
3. Follow the system prompts to:
Note: Voicemail Password – Sprint strongly recommends that you create a password when
(Power button) to turn on the display and then swipe your screen in any direction.) See
Turn Your Screen On and Off.
Create your password.
Record your name announcement.
Record your greeting.
setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your phone is able to access your voicemail messages.
and tap > Keypad tab. (If your screen is locked, press
to dial your voicemail number.
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Tip: You can also use your phone's Visual Voicemail app to set up and access your Sprint
voicemail. See Visual Voicemail for details.
Sprint Account Information and Hel p
Find out about account passwords and information about managing your account and finding
help.
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal account information, your
voicemail account, and your data services account. To ensure that no one else has access to
your information, you will need to create passwords to protect your privacy.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you
sign on to sprint.com. (Click Sign in/Register and then click Sign up now! to get started.) If
you are not the account owner (if someone else receives the bill for your Sprint service), you
can get a sub-account password at sprint.com.
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail
for more information on your voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control
access and authorize Premium Service purchases.
For more information, or to change your passwords, sign on to sprint.com or call Sprint
Customer Service at 1-888-211-4727.
Manage Your Account
Manage your Sprint account from your computer, your Sprint phone, or any other phone.
Online: sprint.com
● Access your account information.
● Check your minutes used (depending on your Sprint service plan).
● View and pay your bill.
● Enroll in Sprint online billing and automatic payment.
● Purchase accessories.
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● Shop for the latest Sprint phones.
● View available Sprint service plans and options.
● Learn more about data services and other products like games, ring tones, screen
savers, and more.
From Your Sprint Phone
Press
Do any of the following: 2.
From Any Other Phone
● Sprint Customer Service: 1-888-211-4727.
● Business Customer Service: 1-888-788-4727.
Tap
Tap
Tap
plan or to get answers to other questions.
and tap > Keypad tab. 1.
to check minute usage and account balance.
to make a payment.
to access Sprint Zone and a summary of your Sprint service
Sprint Support Services
Sprint 411 and Sprint Operator Services let you easily access information and calling assistance
from your Sprint phone.
Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential,
business, and government listings; movie listings or showtimes; driving directions, restaurant
reservations, and major local event information. You can get up to three pieces of information
per call, and the operator can automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
► Press
and tap > Keypad tab, and then tap .
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place
calls billed to a local telephone calling card or third party.
Get Started 8
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► Press
For more information or to see the latest in products and services, visit us online at
sprint.com.
and tap > Keypad tab, and then tap .
Get Started 9
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Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay
connected to the people and information that are important to you. The following topics will
introduce the basic functions and features of your phone.
Your Phone’s Layout
The following illustrations outline your phone’s basic layout.
Key Functions
The following list defines the features listed in the above illustrations.
● Status light displays red when charging, green when fully charged, blue when powering
off, and blue when a notification has arrived.
● Earpiece allows you to hear the caller.
● Touchscreen displays all the information needed to operate your phone, such as the
call status, the Contacts list, and the date and time. Also provides one-touch access to
all of your features and applications.
● Menu Key allows you to access your phone’s main functions menu: Add apps and
widgets, Create folder, Set wallpaper, Search, and Settings. While in a menu, press
to open a list of actions available from the current screen or onscreen option.
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● Home Key returns you to the Home screen. Press and hold to open the recently used
applications window.
● Back Key lets you return to the previous screen, or close a dialog box, options menu,
the Notifications panel, or onscreen keyboard.
● Self Camera Lens allows you to take pictures and videos of yourself when you set the
camera shooting mode to Self shot.
● Proximity and Light Sensors use the ambient light level to adjust keypad access. If the
light path is blocked, for example, when holding the phone close to your ear, the
touchscreen will turn off.
While talking on the phone, the sensor detects talk activity and locks the keypad to
prevent accidental key presses.
● Power/Lock Button lets you turn the phone on or off, turn the screen on or off, enable
or disable data network mode or airplane mode, or restart the phone.
Camera lets you take pictures and videos.
Speaker lets you hear the different ringtones and sounds. The speaker also lets you
hear the caller’s voice in speakerphone mode.
● S Pen (Stylus) allows you to store your S Pen within the phone for safe keeping.
● Mic allows other callers to hear you when you are using the Mic is used for a general
call as well as speakerphone call.
● Charger/Accessory Jack allows you to connect the phone charger/USB cable
(included).
● Volume Buttons allow you to adjust the ringtone or media volume or adjust the voice
volume during a call.
● Flash helps illuminate subjects in low-light environments when the camera is focusing
and capturing a photo or video.
● 3.5 mm Headset Jack allows you to plug in either a stereo headset or an optional
headset for convenient, hands-free conversations.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
S Pen Overview
The S Pen is an intuitive stylus that can minimize the amount of time necessary to switch
between touch and pen input. It integrates seamlessly into the Samsung GALAXY Note II phone
functionality, allowing you to perform a host of operations.
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Understanding the S Pen
Below is a brief overview of the S Pen capabilities, allowing you to:
● Write directly into an email.
● Write directly onto the calendar.
● Annotate documents (Word, Excel, PPT, PDF).
● Write a note on the back of a picture.
● Access S-Note quickly from the lock screen.
The following list defines the features listed in the above illustrations.
● Pen Button: by pressing the Pen button, you can add functionality to the S Pen.
● Stylus Tip: the tip of the S Pen is used for tapping or writing and drawing on the screen.
Removing the S Pen from your Phone
The S Pen is stored in your phone to keep it protected and easy to locate.
Use your fingernail to pull the end of the S Pen out of the phone. 1.
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4. Slide the S Pen out of the phone.
Using the S Pen
There are several different functions you can perform by using the S Pen.
Back Button
To move to a previous screen, hold the S Pen button and touch and drag the screen as shown
in the illustration below. The previous screen displays.
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Menu Button
To display the menu from any screen, hold the S Pen button and touch and drag the screen as
shown in the illustration below. The menu displays.
Launch S Note Lite
S Note Lite is an application that you can launch from any screen to take quick notes or jot
down ideas. To open S Note Lite, hold the S Pen button and double-tap the screen.
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Screen Capture
To take a screen capture, hold the S Pen button and press and hold the S Pen anywhere on the
screen.
Write on Any Screen After Capture
To write on a screen capture, use the pen to draw or write.
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Air View
The Air View UX delivers more functionality with less clicks, making you more productive. When
you hold the S Pen near the screen, a pointer appears on the screen. Move the pointer to files,
subjects, or options to preview the contents or view information in pop-up.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
► Press and hold .
Turn Your Phone Off
1. Press and hold .
2. Tap Power off and then tap OK to power the phone off.
Your screen remains blank while your phone is off (unless the battery is charging).
Turn Your Screen On and Off
Your phone allows you to turn the screen off when not in use and to turn it back on and unlock it
when you need it.
Turn the Screen Off When Not in Use
► To quickly turn the screen off, press the Power button. Pressing the Power button again
or receiving an incoming call will turn on your phone screen and show the call screen.
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To save battery power, the phone automatically turns off the screen after a certain period of
time when you leave it idle. You will still be able to receive messages and calls while the
phone’s screen is off.
Note: For information on how to adjust the time before the screen turns off, see Screen
Timeout.
Turn the Screen On and Unlock It
1. To turn the screen on, press .
2. Swipe the screen in any direction to unlock the screen.
If you have set up a screen lock, you will be prompted to draw the pattern or enter
the password or PIN. See Screen lock.
Multi Window Overview
Multi Window allows you to use two apps on the same screen, in separate, resizable windows.
Enable Multi Window
Enable Multi window on the Notifications screen.
Sweep your finger down from the top of the screen to display Notifications. 1.
Scroll the settings at the top of Notifications, then touch Multi window to enable it. 2.
Display Multi Window
After you enable Multi Window on the Notifications screen, display Multi Window to begin using
its features.
► Touch and hold the Back Key.
When Multi Window is enabled, it displays on the left side of the screen by default. You can
drag the tab along the side of the screen, or tap the tab to open Multi Window, then drag Multi
Window to another edge of the screen (top, bottom, or side).
Work With Multi Window
After enabling Multi Window, you can use it to run two apps at the same time. You can launch
apps from Multi window, or drag an app to the screen to run multiple apps at the same time.
The apps display together on a split screen. You can switch between the apps, or adjust the
size of their display on the screen.
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Use Multi Window to Launch Multiple Apps
When you drag an app from Multi Window on top of an open app, both apps display in a split
window.
► While using one app, touch the tab to display Multi Window, and then touch and drag an
app to the screen.
Adjust the Size of Apps in Multi Window
While using Multi Window, you can adjust the size of the two apps on the screen.
► Touch and drag the border between the windows.
Switch Multi Window App Positions
While using Multi Window , you can switch the position of the app windows on the screen.
► Touch the border between the windows, then touch
Make a Multi Window App Full Screen
While using Multi Window, you can expand an app to full screen anytime.
► Touch the border between the windows, then touch
Touchscreen Navigation
Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Tap
When you want to type using the onscreen keyboard, select items onscreen such as application
and settings icons, or press onscreen buttons, simply tap them with your finger.
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Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch
and hold the item.
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Swipe or Slide
To swipe or slide means to drag your finger vertically or horizontally across the screen.
Drag
To drag, touch and hold your finger with some pressure before you start to move your finger.
While dragging, do not release your finger until you have reached the target position.
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Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick
strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts
or message list.
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Rotate
For most screens, you can automatically change the screen orientation from portrait to
landscape by turning the phone sideways. When entering text, you can turn the phone sideways
to bring up a bigger keyboard.
Note: The Auto-rotate check box needs to be selected for the screen orientation to
automatically change. To make this selection, press > > Settings and tap
Display > Auto-rotate screen. See Auto-Rotate Screen for more information.
Tip: You can also access the screen rotation setting from the Notifications screen. Pull down
the Notifications bar and tap Screen rotation to select or deselect the option.
Pinch and Spread
“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom
in when viewing a picture or a Web page. (Move fingers inward to zoom out and outward to
zoom in.)
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Tip: Pinching any Home screen will let you see thumbnails of all current Home screens. Tap
a thumbnail to go straight to another Home screen.
Your Home Screen
The home screen is the starting point for your phone’s applications, functions, and menus. You
can customize your home screen by adding application icons, shortcuts, folders, widgets, and
more.
Home Screen Overview
Your home screen extends beyond the initial screen. Swipe the screen left or right to display
additional screens.
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Note: Your phone's home screens cycle through so that you can keep swiping in one direction
and make it back to the home screen. The small circles toward the bottom of the screen
let you know your current screen position.
Tip: Press to return to the main home screen from any other screen.
Creating Shortcuts
Learn how to add, move, or remove items from the home screen.
Adding Items from the Applications Menu
1. Press to display the main Home screen.
2. Navigate to the desired Home Page and tap to display your current applications.
3. Scroll through the list and locate your desired application. To add a widget, tap the
Widget tab and then select a widget.
4. Touch and hold the application icon. This creates an immediate shortcut of the selected
icon and closes the Applications tab.
5. While still holding the onscreen icon, position it on the current page. Once complete,
release the screen to lock the new shortcut into its new position on the current screen.
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Adding Items from the Home screen
1. Press to display the main Home screen.
2. Navigate to the desired Home Page.
3. Touch and hold an empty area of the Home screen.
4. Tap Apps and widgets.
5. Tap the Apps tab or the Widgets tab and select an item to add.
6. Touch and hold the icon. This creates an immediate shortcut of the selected icon and
closes the Applications tab.
7. While still holding the onscreen icon, position it on the current page. Once complete,
release the screen to lock the new shortcut into its new position on the current screen.
Deleting a Shortcut
1. Press to display the main Home screen.
2. Touch and hold the desired shortcut. This unlocks it from its location on the current
screen.
3. Drag the icon up to the Remove icon and release it. As you place the shortcut into the
Trash, both items turn red.
Note: This action does not delete the application, it simply removes the shortcut from the
current screen.
Adding and Removing Primary Shortcuts
You can change any of your primary shortcuts with the exception of the Apps shortcut. The
primary shortcuts are the bottom row of app shortcuts that remain static on all home screens (by
default Phone, Messaging, S Note, Internet, and Apps).
Note: Before replacing a primary shortcut, you must first add the replacement shortcut to the
Home Screen. For more information, see Creating Shortcuts.
1. Press to display the main Home screen.
2. Touch and hold the primary shortcut you want to replace and then drag it to an empty
space on any Home screen.
3. Scroll through the Home screen to find the shortcut you want to add as the new primary
shortcut.
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4. Touch and hold the new shortcut and then drag it to the desired space in the row of
primary shortcuts.
5. The new primary shortcut will now appear on all Home screens.
Adding and Removing Widgets
Widgets are self-contained applications that reside either in your Widgets tab or on the main or
extended Home screens. Unlike a shortcut, the Widget appears as an onscreen application.
Widgets can include Contacts shortcuts, bookmarks, Facebook status windows, Gmail and
email accounts, and many other types of apps.
Adding a Widget
1. Navigate to the desired Home Page.
2. Touch and hold an empty space on the home page and then tap Apps and widgets >
Widget tab.
3. Touch and hold an available Widget to position it on the current screen.
Removing a Widget
1. Press to display the main Home screen.
2. Touch and hold the desired widget. This unlocks it from its location on the current
screen.
3. Drag the widget up to the Remove icon and release it.
Note: This action does not delete the application, it simply removes it from the current screen.
Extended Home Screens
In addition to the main home screen, your phone supports up to six extended home screens to
provide more space for adding icons, widgets, and more. To move an existing item to another
home screen, touch and hold the icon or widget and then drag across the screen to move from
the main screen to an extended screen.
Your phone supports up to six extended screens in addition to the main Home screen.
Note: You cannot add more screens, unless you have previously deleted any of the existing
screens. The maximum number of home screens is seven.
To go directly to a particular screen:
From any home screen, pinch the screen to display thumbnail images of all screens. 1.
– or –
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Press > and tap Edit page.
Icon
Description
Bluetooth® active
GPS active
Tap the screen you want to open. 2.
Recently Used Applications
You can access recently used applications through a display of shortcuts to the applications
themselves.
1. Press and hold from any screen to open the recently used applications window.
2. Tap an image to open the selected application.
Status Bar
The status bar at the top of the home screen provides phone and service status information on
the right side and notification alerts on the left. To view notification alerts, touch and hold the
status bar and drag it down.
Status Icons
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Wi-Fi® active
Vibrate
Silence All
Mute
Speakerphone Active
Smart stay active
Network (full signal)
Network (roaming)
3G (data service)
4G (data service)
Airplane Mode
Sync Active
Alarm Set
Battery (charging)
Battery (full charge)
Icon
Description
Missed call
New email
New Gmail
New message
Notification Icons
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New voicemail
Event
USB connection
Updates available
Download complete
Downloading
Phone is connected to a PC using Kies air.
Phone being used to control streaming media and is connected to a Digital
Living Network Alliance (DLNA) certified device using the AllShare Play
application.
Phone is sharing/streaming media to paired device using the AllShare Play
Samsung Account needs activation.
Displays when Wi-Fi Direct is active and configured for a direct connection to
Phone is tethered via a supported USB cable connection.
Keyboard active
application.
another compatible device in the same direct communication mode.
Enter Text
You can type on your phone using the available touchscreen keyboards.
Touchscreen Keyboards
Touchscreen keyboard entry can be done in either Portrait or Landscape orientations. The
Landscape orientation provides more space and results in slightly bigger onscreen keys. If you
find that you prefer to enter text via the onscreen keyboard, and need bigger keys, use this
orientation.
Selecting a Text Input Method
Some characters and types, such as some symbols and emoticons, are not accessible from the
onscreen keyboard.
The Text Input Method can be assigned from within one of two locations:
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Settings Menu:
► Press and tap > Settings > Language and input.
Text Input field:
1. From a screen where you can enter text, touch and drag down the Notifications area.
2. Tap Choose input method and select an available input method.
Text Input Methods
There are three text input methods available. These include Google voice typing, Samsung
keyboard, and Swype.
● Google voice typing: provides a voice-to-text interface.
● Samsung keyboard: an onscreen QWERTY keyboard that can be used in both portrait
and landscape orientation.
● Swype lets you enter letters and words by swiping across the onscreen keyboard.
Instead of tapping each key, use your finger to trace over each letter of a word.
The onscreen QWERTY keyboard works the same in both portrait and landscape mode.
Assigning the Samsung Keyboard
The Samsung keyboard is a built-in, QWERTY keyboard which you can use to type letters,
numbers, punctuation, and other characters.
Your phone's default entry method is Samsung keyboard. If you have another keyboard set,
follow these steps to reassign the Samsung keyboard.
Press > > Settings > Language and input.> Default > Samsung 1.
keyboard.
– or –
From a screen where you can enter text, touch and drag down from the Notifications
area then tap Choose input method > Samsung keyboard.
The virtual keyboard is then assigned to the Samsung keyboard configuration for all 2.
subsequent text input.
Note: Samsung keyboard is selected by default. Depending on your phone's configuration,
there may not be another keyboard type available, although Swype and Google voice
typing may still be used.
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Google Voice Typing
This feature uses Google voice recognition to convert your spoken words into onscreen text.
Configuring Google Voice Typing
Press and tap > Settings > Language and input > Google voice typing. 1.
– or –
From a screen where you can enter text, touch and drag down from the Notifications
area and then tap Choose input method > Google voice typing.
Tip: You can quickly assign Google voice typing from the Samsung keyboard. Tap to
turn on voice typing.
The virtual keyboard is then removed and all subsequent input occurs via the 2.
microphone as text to speech.
3. Select a language by tapping the language at the top of the Listening area.
Tap Add more languages to assign a new language via the Google voice typing
menu.
Removing the check mark from the Automatic field allows you to select additional
languages.
Using Google Voice Typing
1. From a screen where you can enter text, touch and drag down from the Notifications
area and then tap Choose input method > Google voice typing.
2. Speak into the phone’s microphone and watch your text being entered onscreen.
3. If the text is incorrect, tap DELETE.
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4. Once you have completed entering your message, tap . The onscreen keyboard will
Icon
Description
Displays when the next character is entered in lowercase.
Displays when the first character of each word is entered as uppercase but all
reappear.
Samsung Keyboard Input Options
With both Swype and the Samsung Keyboard, it's easy to select input options such as ABC
Mode, entering symbols and numbers, and changing letter case.
Changing the Text Input Mode
From a screen where you can enter text, tap the text input field to reveal the onscreen 1.
keyboard.
With Samsung keyboard as your text entry method, select one of the following text mode 2.
options:
Abc : to use alphabetic characters from the onscreen keyboard. In this mode,
the text mode button displays .
Symbol : to enter symbols and punctuation by tapping the onscreen
keyboard. In this mode, the text mode button displays .
There are 2 available pages of symbols available by tapping .
Note: After typing an initial uppercase character, tap to toggle capitalization.
subsequent characters are lowercase.
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Displays when all characters will be entered as uppercase characters (shift-
lock).
By default, the first letter of a new entry is capitalized and the following letters are lowercased.
After a character is entered, the cursor automatically advances to the next space.
Using ABC Mode
From a screen where you can enter text, tap the text input field to reveal the onscreen 1.
keyboard.
Tap to configure the keyboard for ABC mode. Once in this mode, the text input 2.
type shows . After typing an initial uppercase character, the key changes
to and all letters that follow are in lowercase.
Enter your text using the onscreen keyboard. 3.
If you make a mistake, tap to erase a single character. Touch and hold
to erase an entire word.
Using Symbol Mode
Use the Symbol Mode to add punctuation, symbols, or emoticons. While in this mode, the text
mode key displays .
From a screen where you can enter text, tap the text input field to reveal the onscreen 1.
keyboard. Rotate the phone counterclockwise to a landscape orientation, if desired.
Tap to configure the keyboard for Symbol mode. Once in this mode, the text 2.
input type shows .
Tap a symbol or emoticon character. 3.
Tap to return to ABC mode. 4.
Samsung Keyboard Options
You can set your phone's text entry options through the main settings menu or through the
options menu on your keyboard display.
For more information about setting Samsung Keyboard options, see Samsung Keyboard
Settings.
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Swype Input Options
con
Description
Displays when the next character is entered in lowercase.
Displays when the first character of each word is entered as uppercase but all
Displays when all characters will be entered as uppercase characters (shift-
Swype provides next-letter prediction and regional error correction, which compensates for
users pressing the wrong keys on QWERTY keyboards.
Changing the Text Input Mode
From a screen where you can enter text, tap the text input field to reveal the on-screen 1.
keyboard.
With Swype as your text entry method, select one of the following text mode options: 2.
ABC : to use Swype with alphanumeric characters from the on-screen keyboard.
In this mode, the text mode button displays .
SYM (Symbol) : to enter numbers and symbols from the on-screen keyboard. In
this mode, the text mode button displays .
Note: After typing an initial uppercase character, tap to toggle capitalization.
subsequent characters are lowercase.
lock).
By default, the first letter of a new entry is capitalized and the following letters are
lowercased. After a character is entered, the cursor automatically advances to the
next space.
Using Swype
► Swipe your finger continuously over the letters to form a word.
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If you make a mistake, tap to erase a single character. Touch and hold
to erase an entire word.
Swype Text Entry Options
Swype is a robust text entry method with multiple preferences and options.
For more information, see Swype Settings.
Tips for Editing Text
These tips allow you to cut or copy selected text and paste it into a separate selected area.
Touch and hold an active text entry field. 1.
Scroll to the area of the message containing the desired text. 2.
Double-tap the text. 3.
Touch and drag one side of the slider across the screen and highlight the desired text. 4.
Any selected text will appear highlighted.
5. Tap an onscreen option from the Edit text menu bar:
(Select All) highlights all characters in the text message field.
(Cut) removes the selected text and saves it to the clipboard.
(Copy) copies the selected text.
(Paste) to paste the copied text into the selected field.
(More) Tap to select one of the following:
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• (Clipboard): stores the copied text. Tap this option to view and select any
clipboard content.
Note: The (More) option only displays if you have previously copied information to store
on the clipboard
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Phone Calls
With the Sprint National Network and your phone’s phone, you can enjoy clear calling across
the country.
Make Phone Calls
There are several convenient ways to place calls from your phone.
Call Using the Keypad
The most “traditional” way to place a call is by using the phone’s dialer screen.
1. Press and tap > Keypad tab.
2. Tap the number keys on the keypad to enter the phone number.
3. As you enter digits, Smart Dial searches for contacts that match. If you see the number
you want to dial, tap it to place the call immediately without entering the rest of the
number
4. Tap to call the number.
5. To end the call, tap .
Call from Logs
All incoming, outgoing, and missed calls are recorded in the Call log. You can place a call to
numbers or contacts that display in this area.
1. Press and tap .
2. Tap the Logs tab. A list of recent calls displays.
3. Swipe the entry from left to right to place a call to the number.
To send a message to the number, swipe the entry from right to left.
For additional options, tap the name or number.
Call from Contacts
You can place calls directly from your Contacts list using either of the following procedures.
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Tip: In addition to the procedure below, you can access Contacts directly from the Phone
application. Tap and then tap the Contacts tab at the top of the screen.
1. Press and tap .
2. Tap the contact you want to call and then tap to place a call.
For additional information on Contacts, see Contacts.
– or –
► Swipe your finger from left to right across the entry.
Tip: You can also swipe the entry from right to left to send a text message.
Call a Number in a Text Message
While viewing a text message, you can place a call to a number that is in the body of the
message. For more information, see Text Messaging and MMS.
1. Press and tap
.
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2. Open the message with the phone number and then tap the phone number.
Tip: You can also call the number from which you received a text or MMS message. Tap the
name at the top of the conversation and then tap a phone number. Depending on your
motion settings, you may also be able to place a call simply by lifting the phone to your
ear. See Motion Settings for details.
3. Tap Call to dial the number.
Call a Number in an Email Message
While viewing an email or Gmail message, you can place a call to a number that is in the body
of the message.
1. Press and tap or > .
2. Open the message with the phone number and then tap the phone number.
3. The Phone screen then opens, with the phone number automatically filled in and ready
to be dialed. To place the call, tap .
Call Emergency Numbers
You can place calls to 911 even if the phone’s screen is locked or your account is restricted.
To call the 911 emergency number when the phone’s screen is locked with a screen lock:
1. Tap Emergency call at the bottom of the lock screen.
2. Tap
To call the 911 emergency number normally:
1. Press and tap > Keypad tab.
2. Tap .
.
Enhanced 911 (E911) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing
E911 emergency location services where available.
When you place an emergency 911 call, the GPS feature of your phone seeks information to
calculate your approximate location. Depending on several variables, including availability and
access to satellite signals, it may take up to 30 seconds or more to determine and report your
approximate location.
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Important! Always report your location to the 911 operator when placing an emergency call.
Some designated emergency call takers, known as Public Safety Answering
Points (PSAPs), may not be equipped to receive GPS location information from
your phone.
Receive Phone Calls
When you receive a phone call from a contact, the Incoming call screen appears and displays
the caller ID icon, name, and phone number of the calling party. When you receive a phone call
from someone who is not stored in Contacts, only the default caller ID icon and phone number
appear on the Incoming call screen.
Note: If your phone is turned off, all calls automatically go to voicemail.
Answer an Incoming Call
The following procedure shows you how to answer an incoming call.
► When the call comes in, touch and slide to the right to answer the call.
Mute the Ringing Sound
You can mute the ringtone without rejecting the call by doing either of the following.
● Press the volume button down.
● Place the phone face down on a level surface. See Motion Settings to display the
settings required to mute incoming calls by turning over the phone.
Reject an Incoming Call
The following procedure shows you how to reject and incoming call.
► When the call comes in, touch and slide to the left.
Reject a Call with a Text Message
You can automatically reject an incoming call by sending a text message to the caller.
1. Touch and slide up Reject call with message.
2. Select an existing message and tap Send.
– or –
► Tap Create new message to compose a new text message.
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Voicemail (Traditional)
Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is
in use or turned off. You should set up your Sprint Voicemail and personal greeting as soon as
your phone is activated. Always use a password to protect against unauthorized access.
Set Up Voicemail Through the Phone App
The following steps will guide you through setting up your voicemail using the Phone app. For
information about setting up voicemail using the Visual Voicemail app, see Set Up Visual
Voicemail.
You should set up your Sprint Voicemail and personal greeting as soon as your phone is
activated. Always use a password to protect against unauthorized access. Your phone
automatically transfers all unanswered calls to your voicemail, even if your phone is in use or
turned off.
1. Press Home
2. Touch and hold
3. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Note: Voicemail Password – Sprint strongly recommends that you create a password when
setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your phone is able to access your voicemail messages.
and tap > Keypad tab.
or tap to dial your voicemail number.
Retrieve Your Voicemail Messages
You can access your voicemail by using the following process.
1. Press Home
and tap > Keypad tab.
2. Touch and hold
3. When connected, follow the voice prompts from the voicemail center.
to dial your voicemail number.
Voicemail Notification
There are several ways your phone alerts you to a new message.
● By sounding the assigned ringtone type.
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● By displaying within the Notifications area of the Status bar when a single new
unheard voicemail message is received.
Note: When you are roaming off the Nationwide Sprint Network, you may not receive
notification of new voicemail messages. Sprint recommends that you periodically check
your voicemail by dialing 1 + area code + your wireless phone number. When your
voicemail answers, tap
access voicemail while roaming off the Nationwide Sprint Network.
Note: Your phone accepts messages even when it is turned off. However, your phone notifies
you of new messages only when it is turned on and you are in a Sprint service area.
and enter your password. Roaming rates apply when you
Visual Voicemail
Visual Voicemail gives you a quick and easy way to access your voicemail. Now you can find
exactly the message you are looking for without having to listen to every voicemail message
first. This new feature periodically goes out to your voicemail, and gathers the caller information
from all of the current voicemails. It then populates a list with the caller name and number, along
with the length of time and priority level of the voicemail message.
Set Up Visual Voicemail
Setting up Visual Voicemail follows many of the same procedures as setting up traditional Sprint
voicemail. You should set up your Sprint voicemail and personal greeting as soon as your
phone is activated. Your phone automatically transfers all unanswered calls to your voicemail,
even if your phone is in use or turned off. For traditional voicemail setup through the Phone app,
see Set Up Voicemail Through the Phone App.
1. Press and tap > . The first time you access the Voicemail app, you will
see a "Personalize your voicemail" prompt.
2. Tap Personalize now to access the voicemail setup program.
3. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Important! Voicemail Password – Sprint strongly recommends that you create a password
when setting up your voicemail to protect against unauthorized access. Without a
password, anyone who has access to your phone is able to access your
voicemail messages.
Review Visual Voicemail
Visual Voicemail lets you easily access and select which messages you want to review.
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1. Press and tap > .
2. Tap a message to review it.
Listen to Multiple Voicemail Messages
When you are done listening to a voicemail message you can easily access other voicemail
messages without returning to the main voicemail screen.
1. Press and tap > .
2. Listen to the current voicemail message.
3. Swipe your finger left or right to display the next or previous message. (It will begin
playing automatically.)
You can navigate through voicemail messages as frequently as you'd like. You can even move
to the next or previous message before you're finished listening to the current one.
Configure Visual Voicemail Options
Use the Menu button to access and configure your Visual Voicemail options.
1. Press and tap > .
2. Tap a message to review it. The following is a description of the features available while
reviewing a voicemail message.
Delete to delete the current voicemail message. The message is moved to the
Trash folder.
Restore to Inbox to move a message from the SD Card or trash back to the
Inbox.
Call to call the person who left the voicemail message.
Share to send the message via one of the following means: Dropbox, Group
Play, Bluetooth share, Wi-Fi Direct, Messaging, Gmail, Email, Voicemail,
Flipboard, Google+, or S Note.
Reply to reply to the message. You can then reply to the sender or forward it to
anyone with either an email or phone number. This allows you to send this voicemail
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message to several recipients at the same time. You can tag the reply message for
both Urgency and Privacy.
Speaker On to turn the speakerphone on during playback. If the speakerphone
feature was enabled within the Voicemail Settings menu, the speakerphone will
always be automatically enabled during voicemail playback.
• The Speaker Off icon will display when the speaker is on.
Speaker Off to turn the speakerphone off during playback.
• The Speaker On icon will display when the speaker is off.
Move to SD Card to move one or more of your messages to your phone’s SD
card.
Compose to compose a new voicemail message.
Search to search through voicemail messages using keywords.
Premium to subscribe to the optional Voicemail Premium service for an
additional monthly fee.
Configure Visual Voicemail Settings
The Visual Voicemail settings menu lets you access settings for notifications, pictures,
greetings, and more.
1. Press and tap > .
2. Tap > Settings. From this menu, you can:
Tap Manage Subscription to subscribe to monthly transcriptions. If you are using
the free trial, the number of days remaining on your free trail are shown.
Tap Auto forward to email to automatically send a copy of each voicemail to your
email address. (This option is only available if you subscribe to the Voicemail-to-Text
service.)
Tap Personalize voicemail to change your voicemail greeting for incoming calls and
update your password. See Change Your Main Greeting via the Voicemail Menu.
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Tap Notifications to determine how you are notified of new voicemails. Choose
from: Select ringtone and Vibrate.
Tap Delete messages to select the number of days for the system to wait before
deleting your messages from the Trash folder. Choose from: Empty trash after 30
days, Empty trash after 10 days, Empty trash immediately, or Never
automatically empty trash.
Tap Display name to enter a name or number that is attached to your outgoing
voicemails as part of an identification string. See Edit the From Name via the
Voicemail Menu.
Tap View quick tips tutorial for a visual overview of five high-level tips.
Tap Help to access Sprint Visual Voicemail Help.
Tap Send feedback to compose and send an email to voicemail-
feedback@smithmicro.com.
Tap Check for update to search for an upgrade to your Visual message software.
Tap About Voicemail to view build information about the current visual voicemail
application.
Automatically Enable the Speakerphone
Every time you access a selected message from your Visual Voicemail list, you can configure
the phone to automatically launch the built-in speakerphone so that you can clearly hear the
message.
1. Press and tap > .
2. Tap a voicemail message from the list to make your alterations.
3. Tap to activate the feature.
4. Tap again to deactivate the speakerphone.
Change Your Main Greeting via the Voicemail Menu
Your main greeting can be changed directly via the Visual Voicemail system. This direct access
saves you from having to navigate within the voicemail menu.
1. Press and tap > .
2. Tap > Settings > Personalize voicemail.
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3. Tap OK to connect to the Sprint voicemail system. Follow the prompts to change your
current greeting.
Edit the From Name via the Voicemail Menu
From your Visual Voicemail menu, you can quickly change the name or number attached to
your voice messages.
1. Press and tap > .
2. Tap > Settings > Display name.
3. Tap the existing identification field and enter a new identifying name or number (used to
identify you to recipients of your voice messages).
4. Tap OK to save your information.
Record a Visual Voicemail Message
You can record and share a visual voicemail recording.
1. Press and tap > .
2. Tap to access the recording screen and then tap to begin recording.
Note: Your recording can only last up to 2 minutes.
3. Tap to end the recording.
4. Tap to preview the recorded message or tap to record a new one. The new
one will override the most recent iteration of the message.
5. Touch to share the new message. Choose from Dropbox, Group Play, Bluetooth
share, Wi-Fi Direct, Messaging, Gmail, Email, or Voicemail.
Phone Call Options
Your phone application provides many useful features and options to help you make the most of
your calling experience.
Dialing Options
While dialing a call, you can use options to send a message to the number you dialed, add the
number to Contacts, and access other dialing features.
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► Tap while dialing a call, and then tap an option to select it.
● Send message: Send a text message to the phone number you’ve entered.
● Add to Contacts: Add the number to your Contacts. See Add a Contact for more
information.
● Speed dial setting: Display the contacts assigned to numbers 2 through 100. Speed
dial 1 is reserved for Voicemail.
● Add 2-sec pause: Add a 2-second pause to the number you are dialing.
● Add wait: Add a wait to the dialing sequence, to wait for you to tap a key to continue.
● One-handed operation on: Adjust the keypad size and position on the screen, for
easier input using one hand. This feature is only available when the phone is in upright
(portrait) mode. For more information, see One-Handed Operation Settings.
● Call settings: Display the Call settings menu. For more information, see Call Settings.
Caller ID
Caller ID identifies a caller before you answer the phone by displaying the number of the
incoming call. If you do not want your number displayed when you make a call, follow these
steps.
1. Press and tap > Keypad tab.
2. Tap .
3. Enter a phone number and then tap .
To permanently block your number, call Sprint Customer Service.
Call Waiting
When you’re on a call, Call Waiting alerts you to incoming calls by sounding a tone. Your
phone’s screen informs you that another call is coming in and displays the caller’s phone
number (if it is available).
To respond to an incoming call while you’re on a call:
Slide to the right. (This puts the first caller on hold and answers the second call.) 1.
To switch back to the first caller, tap Swap. 2.
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3-way Calling
With 3-Way Calling (also known as Conference calling), you can talk to two people at the same
time. When using this feature, the normal airtime rates will be charged for each of the two calls.
1. On the Phone screen, enter a number and tap .
2. Once you have established the connection, tap Add call and dial the second number.
(This puts the first caller on hold and dials the second number.)
3. When you’re connected to the second party, tap Merge.
If one of the people you called hangs up during your call, you and the remaining caller
stay connected. If you initiated the call and are the first to hang up, all callers are
disconnected.
4. To end the three-way call, tap .
Call Forwarding
Call Forwarding lets you forward all your incoming calls to another phone number – even when
your phone is turned off. You can continue to make calls from your phone when you have
activated Call Forwarding.
Note: You are charged a higher rate for calls you have forwarded.
Activate Call Forwarding
1. Press and tap > Keypad tab.
2. Tap .
3. Enter the area code and phone number to which you want your calls forwarded.
4. Tap . (You will hear a tone to confirm the activation of Call Forwarding.)
To deactivate Call Forwarding:
1. Press and tap > Keypad tab.
2. Tap .
3. Tap . (You will see a message and hear a tone to confirm the deactivation.)
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In-call Options
While you’re on a call, you will see a number of onscreen options. Tap an option to select it.
● Add call: displays the dialer so you can call another person.
● Keypad: displays the onscreen keypad, where you can enter numbers using DTMF
(Dual Tone Multi-Frequency). This is especially helpful if you need to enter an access
code or other information while on an active call.
● End call: terminates the call.
● Speaker: routes the phone’s audio either through the speaker or through the earpiece.
Tap Speaker to route the audio through the speaker. (You can adjust the speaker
volume using the volume keys.) A green line will appear under the Speaker button.
Tap Speaker again to use the phone’s earpiece. The green line will disappear when
Speaker is not activated.
Warning! Because of higher volume levels, do not place the phone near your ear during
speakerphone use.
● Mute/Unmute: turns the onboard microphone either on or off.
Tap Mute during a call to mute the microphone. A green line will appear under the
Mute button.
Tap Mute again to unmute the microphone. The green line will disappear when Mute
is not activated.
Note: If Mute is activated, the speaker mode is deactivated.
● Headset: connects to a Bluetooth headset.
Tap Headset during a call to activate a Bluetooth headset. A green line will appear
under the Headset button.
Tap Headset again to de-activate the Bluetooth headset. The green line will
disappear when the Headset is not activated.
● Tap for more options:
Contacts: allows you to go to your Contact list.
Message: allows you to open Messaging and send a message during a call.
S Note: allows you to jot down a memo during a call.
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Noise reduction On/Off: allows you to turn on the Noise reduction feature when
you are in a noisy area. Turn it Off when not needed to conserve battery power.
My call sound: allows you to configure the audio equalizer used during an active
call. Choose from Off, Soft sound, Clear sound, Optimized for left ear, or
Optimized for right ear.
Speed Dialing
You can assign a shortcut number to a phone number in your Contacts List for speed dialing.
There are one hundred available numbered spaces. The number 1 is reserved for Voicemail.
Assigning Speed Dial Numbers
1. Press and tap > Keypad tab.
– or –
Press and tap .
2. Tap > Speed dial setting.
3. Tap an unused space and the Select contact screen displays.
4. Select a contact to assign to the number. The selected contact name will display in the
speed dial number box.
Removing Speed Dial Numbers
1. To remove a speed dial number, from the speed dial list tap to display the Speed
Dial sub-menu.
2. Tap Remove.
3. Tap the X next to the speed dial entries you want to remove.
4. Tap Done when you are finished.
Editing Speed Dial Numbers
To change the order of a speed dial entry, from the speed dial list, tap to display 1.
the Speed Dial sub-menu.
Tap Change order. 2.
Tap the entry you want to move. This will highlight the entry. 3.
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Tap an unassigned space. (For example, if you select an entry in space 12, and space 8 4.
shows "Not assigned," you can tap space 8 to move the entry.)
Tap to return to the speed dial setting screen. 5.
Making a Call Using a Speed Dial Number
1. To make a call using Speed Dial, press and tap > Keypad tab.
2. Touch and hold the speed dial number. If the number is more than two digits, tap the first
digit(s) and then touch and hold the final digit.
Logs
The Logs tab of the Phone application lists all recent incoming, outgoing, and missed calls.
View Logs
The following procedures will guide you through viewing your call logs list.
1. Press and tap .
2. Tap the Logs tab to display the Logs list.
To change the Logs view, tap > View by. Tap All calls, Missed calls, Dialed
calls, Received calls, or Rejected calls to filter the list.
Logs Options
The following procedures will guide you through accessing and understanding your call log
options.
● To make a call from Logs, see Call from Logs.
For additional options:
1. Press and tap .
2. Tap the Logs tab to display the Logs list.
3. Touch and hold a listing to display the options list.
Call [number]
Send message
Copy to dialing screen
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Send number
Add to Contacts/View contact
Delete
Clear Logs
Follow these steps to clear the Logs list.
1. Press and tap .
2. Tap the Logs tab to display the Logs list.
3. Tap > Delete.
4. Tap Select all or tap individual entries to select them.
5. Tap Delete and then tap OK to confirm.
Call Settings
Your phone’s Call Settings menu lets you configure your voicemail options and a number of
other settings for the phone application.
Call Rejection
The Call Rejection feature allows you to categorize both known and unknown callers as rejected
contacts. These Contacts are then added to you Rejection list which can be managed for
individual entries from within the Contacts list or as a whole from the Call rejection screen.
1. Press , tap , and then tap > Call settings.
2. Tap Call rejection > Auto reject mode to enable your phone to reject calls. The
ON/OFF slider displays ON when Auto reject mode is active.
3. Tap Auto reject list > Create to manually add numbers to the call rejection list.
4. Tap Unknown to create a checkmark and automatically reject all unknown calls.
Set Reject Messages
The Set Reject Messages feature allows you to both manage existing rejection messages and
create new ones.
1. Press , tap , and then tap > Call settings.
2. Tap Set reject messages > Create to enter a unique reject message.
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– or –
Tap Set reject messages and tap one of the pre-written messages to edit the text.
3. Tap Save.
Ringtones and Keypad Tones
This setting allows you to assign a device ringtone, device vibration and Incoming call setting,
as well as Keytones used when the keypad is pressed.
1. Press , tap , and then tap > Call settings > Ringtones and keypad
tones.
2. Tap Device ringtone, select a ringtone, and tap OK.
3. Tap Device vibration, select a vibration type, and tap OK.
4. Tap Incoming call vibration to create a checkmark if you want your phone to vibrate
when a call is incoming.
5. Tap Keytones to create a checkmark if you want tones to play when the keypad is
pressed.
Call Alert
Call alert allows you to assign call alert tones and activate call alerts and vibration.
1. Press , tap , and then tap > Call settings > Call alert.
2. Tap Call vibrations to enable your call vibration options (Vibrate on connection to
network and Call-end vibration).
3. Tap Call status tones to set your sound options and then tap OK.
4. The following options are available:
Call connect tone
Minute minder
Call end tone
5. Tap Alerts on call to select whether or not alarm and message notifications will occur
during calls.
Call Answering/Ending
The Call Answering/Ending feature allows you to manage the settings for answering and ending
calls.
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1. Press , tap , and then tap > Call settings > Call answering/ending.
2. The following options are available:
Answering key: Tap this option to be able to accept incoming calls by pressing the
Home key.
The Power key ends calls: This option will allow you to end a call by pressing the
power key without turning off the screen.
Auto Screen Off During Calls
The Auto Screen Off During Calls feature allows you to turn on the proximity sensor during
active calls so the screen will turn off when you bring the phone up to your face.
1. Press , tap , and then tap > Call settings.
2. Tap Auto screen off during calls to turn on the proximity sensor.
Accessory Settings for Call
The Accessory Settings feature allows you to assign headset settings during incoming calls.
● Automatic answering configures the phone to automatically answer an incoming call
when a headset is detected.
● Automatic answering timer configures the time delay before the phone automatically
accepts the incoming call.
● Outgoing call conditions lets you choose whether or not to be able to make outgoing
calls using a headset even when the phone is locked.
My Call Sound
This option allows you to personalize the sounds you hear during a call with and without
earphones.
1. Press , tap , and then tap > Call settings.
2. Tap My call sound and choose from the following:
My call sound settings: Choose from Off, Soft sound, Clear sound, Optimized
for left ear, or Optimized for right ear.
Personalize call sound: Select this option and follow the prompts to customize your
call sound settings.
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Use Extra Volume for Calls
This feature places an extra volume button on your currently active call screen.
1. Press , tap , and then tap > Call settings.
2. Tap Use extra vol. for calls to activate the feature (a green checkmark appears in the
adjacent field).
Increase Volume in Pocket
This feature increases the ringtone volume when the phone is in a pocket or a bag. Uses the
proximity sensor to detect its location.
1. Press , tap , and then tap > Call settings.
2. Tap Increase volume in pocket to activate the feature (a green checkmark appears in
the adjacent field).
Additional Settings
From Additional Settings, you can enable or disable Noise reduction. When enabled, Noise
reduction suppresses background noise on your side of the conversation during calls.
1. Press , tap , and then tap > Call settings.
2. Tap Additional settings > Noise reduction to activate the feature (a green checkmark
appears in the adjacent field).
US Dialing
Plus Code dialing allows you to have the phone automatically dial the international access code
for your location.
1. Press , tap , and then tap > Call settings.
2. Tap US dialing to activate the feature (a green checkmark appears in the adjacent
field).
International Dialing
By default, the international dialing prefix (code) is set to 011. This code cannot be changed
until the feature is temporarily disabled. Once disabled, the field becomes accessible and can
be altered.
1. Press , tap , and then tap > Call settings.
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2. Tap US dialing to deactivate the feature. This enables the International Dialing field.
3. Tap International Dialing.
4. Tap the entry field and press from the onscreen keyboard to delete the previous
value.
5. Enter the desired international dialing prefix code and then tap OK.
TTY Mode
A TTY (teletypewriter, also known as a TDD or Text Telephone) is a telecommunications phone
that allows people who are deaf, hard of hearing, or who have speech or language disabilities,
to communicate by telephone.
Your phone is compatible with select TTY phones. Please check with the manufacturer of your
TTY phone to ensure that it supports digital wireless transmission. Your phone and TTY phone
will connect using a special cable that plugs into your phone’s headset jack. If this cable was not
provided with your TTY phone, contact your TTY phone manufacturer to purchase the
connector cable.
To turn TTY Mode on or off:
1. Press , tap , and then tap > Call settings.
2. Tap TTY mode.
3. Tap TTY Off to turn off TTY mode.
– or –
Tap any of the following to enable the feature:
TTY Full, TTY HCO, or TTY VCO.
To access the state Telecommunications Relay Service (TRS) for assistance with TTY calls:
► Tap to reach TRS Communications Assistant.
For additional information about Sprint Relay Services and TTY compatibility, call Sprint Relay
Customer Service at 800-676-3777 or visit www.sprintrelay.com.
For additional technical support you may call 1-888-987-4357, or access the following website:
www.samsung.com/us/consumer/learningresources/mobile/accessibility/pop_accessibility.html.
Note: In TTY Mode, your phone will display the TTY access icon. If TTY mode is enabled, the
audio quality of non-TTY phones connected to the headset jack may be impaired.
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Warning! 911 Emergency Calling
Sprint recommends that TTY users make emergency calls by other means,
including Telecommunications Relay Services (TRS), analog cellular, and
landline communications. Wireless TTY calls to 911 may be corrupted when
received by public safety answering points (PSAPs), rendering some
communications unintelligible. The problem encountered appears related to TTY
equipment or software used by PSAPs. This matter has been brought to the
attention of the FCC, and the wireless industry and the PSAP community are
currently working to resolve this.
DTMF Tones
DTMF tones are the sounds you hear when pressing each number a touch-tone phone. The
DTMF tones feature allows you to set the length of time that you hear each tone when tapping
a number on the phone’s keypad.
1. Press , tap , and then tap > Call settings.
2. Tap DTMF tones. Choose from either Normal or Long.
Voicemail Settings
These settings allow you to choose the method by which you receive your voicemails and
general playback preferences.
1. Press , tap , and then tap > Call settings.
2. Tap Voicemail settings. From this menu, you can:
Tap Manage subscription to begin a free trial subscription service for transcribing
new voicemail messages to text.
Tap Data consent agreement to allow Sprint to record your Speech Data in order to
improve speech recognition and other voicemail components. Read the Data
collection consent and tap Agree to allow Speech Data collection or tap Disagree to
deny use.
Tap Auto forward to email to send copies of new messages to a selected email
address.
Note: In order to use the Auto forward to email feature, you must first access Manage
Subscription.
Tap Personalize voicemail to change your voicemail greeting for incoming calls and
update your password.
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Tap Notifications to determine how you are notified of new voicemails. Choose
from: Select sound (to set your notification sound) and Vibrate.
Tap Delete messages to permanently delete messages from the Trash after 30
days, after 10 days, immediately, or never.
Tap Display name to enter a name or number that is attached to your outgoing
voicemails as part of an identification string.
Tap View quick tips tutorial to access brief tutorials on inline playback, mailboxes,
composing, and sharing,
Tap Help to access help with your phone’s voicemail features.
Tap Send feedback to send comments or questions to Smith Micro Software, Inc. at
voicemail-feedback@smithmicro.com.
Tap Check for update to search for an upgrade to your Visual Voicemail software.
Tap About Voicemail to view build information about the current visual voicemail
application.
Voice Privacy
The Voice Privacy option automatically reduces the sound of the incoming caller’s voice for
enhanced privacy.
1. Press , tap , and then tap > Call settings.
2. Tap Voice privacy to activate the feature (a green checkmark appears in the adjacent
field)
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Contacts
The Contacts application lets you store and manage contacts from a variety of sources,
including contacts you enter and save directly in your phone as well as contacts synchronized
with your Google Account, your PC, compatible email programs (including Exchange Server),
and your Facebook friends.
Get Started With Contacts
Before using Contacts, it’s best to learn a few basics.
Your phone automatically sorts the Contacts entries alphabetically. You can create a phone
contact, a Samsung account contact, a Google contact, or a Corporate (Microsoft Exchange
ActiveSync) contact.
● Phone contacts are stored locally on the phone.
Note: If the phone is ever reset to its factory default parameters, locally stored contacts (phone
contacts) can be lost.
● Samsung account contacts manages the access information (username/password) to
several applications, such as AllShare Play, Cloud, Samsung Applications, and Media
Hub.
● Google contacts are shared with your existing Google Account and can also be
imported to your phone after you have created a Google Mail account.
● Microsoft Exchange ActiveSync (also known as Work or Outlook) contacts are those
contacts that are intended to be shared with either an Exchange Server or from within
Microsoft
®
Outlook®.
Access Contacts
There are a few ways to display Contacts.
► Press and tap .
– or –
Press and tap > Contacts tab.
The Contacts List
Your phone automatically sorts the Contacts entries alphabetically. You can create either a
Phone contact, Samsung account contact, Google, or a Microsoft Exchange ActiveSync
contact.
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► Press and tap . You will see the Contacts list.
Contacts List: The Contacts list displays all contacts currently stored in your phone,
including Phone contacts, Samsung account contacts, Google contacts, Microsoft
Exchange ActiveSync contacts, and Facebook contacts.
Create Contacts: Tap
Scroll through the list to view all your contacts. To see a specific entry, scroll to it and tap it.
Tip: To quickly move to a specific section in your contact list, tap a letter on the right side of
the list to go directly to that letter in the alphabetical list.
to add a contact.
Contacts List Options
► From the Contacts list, tap
Delete: erases the currently selected contact or contacts.
Import/Export: imports or exports the selected contact information from a specified
location.
Merge with Samsung account: allows you to join your phone contacts with an
existing Samsung account.
Merge with Google: allows you to join your phone contacts with an existing Google
Account.
Accounts: displays your managed accounts.
to display the main contacts list options.
Speed dial setting: allows you to assign a speed dial number to a selected contact.
Send email: allows you to send an email to the selected contact via Gmail or Email.
Note: Prior to sending an email, you must first add a Google or Email account.
Send message: allows you to send a text message to the selected contact.
Contacts to display: allows you to select a specific location from which to pull
contacts which will display in your Contacts list.
Settings: displays options for viewing contacts, including whether to show only
contacts with phone numbers and whether to list or display by first name or last
name. There is also an option to select how contacts are transferred to another
device, either individually or as a full group.
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Add a Contact
You can add contacts directly from the Contacts application. Enter details such as name, phone
numbers, email addresses, mailing addresses, and more.
Press and tap . 1.
From the top of the screen, tap . 2.
Tap a destination type (Phone, Samsung account, Google, or Microsoft Exchange 3.
ActiveSync). The Create contact screen opens. You will not see the option to select a
destination unless you have previously established a Samsung, Google, or Corporate
account on the phone.
Tap and assign a picture to the new entry by choosing one of three options: 4.
Remove: although not an option with a new entry, deletes any previously assigned
image on an existing contact.
Image: retrieve a previously stored image from your Gallery or from your My files
folder and assign it to this entry. Tap an image to assign the image to the contact
and then tap Done. After selecting the picture, you will be prompted to Crop it to fit
the contact picture ID area. Crop the picture and then tap Done to assign it.
Take picture: use the camera to take a new picture and assign it to this entry and
then tap Done. After you take a picture, you will be prompted first to Save and Crop
the picture before assigning it to the contact.
S Note: use a cropped portion of a saved S Note as an image.
Tap the Name field and use the onscreen keyboard to enter the full name. 5.
– or –
Tap next to the Name field to display additional name fields.
3. Tap the Phone number field. The numerical keyboard is displayed.
The Mobile button initially displays next to the Phone number field. If you want
to add a phone number that is not a mobile number, tap the Mobile button and select
from Mobile, Home, Work, Work fax, Home Fax, Pager, Other, Custom (add your
own label), or Callback.
4. Enter the phone number. Tap to add another Phone number field or tap to delete
a field.
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5. Tap the Email address field. The keyboard is displayed.
The Home button initially displays next to the Email address field. If you want
to add an Email address that is not a Home email address, tap the Home button
and select from Home, Work, Other, or Custom (add your own label).
6. Enter the Email address. Tap to add another Email address field or tap to delete
a field.
7. Tap the Address field. The keyboard is displayed.
The Home button initially displays next to the Address field. If you want to
add an address that is not a Home address, tap the Home button and select from
Home, Work, Other, or Custom (add your own label).
8. Enter the address. Tap to add another address field or tap to delete a field.
9. Tap any of the following fields that you want to add to your new contact:
Events: tap to add a Birthday, Anniversary, Other, or Custom.
Groups: assign the contact to Not assigned, ICE – emergency contacts, Co-workers,
Family, Friends, My contacts, or Starred in Android. You may add other groups to the
list. For more information, see Create Groups.
Tip: ICE – In Case of Emergency. To make it easier for emergency personnel to identify
important contacts, you can list your local emergency contacts under “ICE” in your
phone’s Contacts list. For example, if your mother is your primary emergency contact,
list her as “ICE–Mom” in your Contacts. To list more than one emergency contact, use
“ICE1–___,” “ICE2–___,” etc.
Ringtone: lets you assign the ringtone you will hear when this contact calls your
phone. Choose between Default, Ringtones, or Go to My files.
Vibration pattern: allows you to set the specific type of vibration for calls from this
contact.
Add another field: tap this button to add another field such as Phonetic name,
Organization, IM, Notes, Nickname, Website
10. Tap Save to save the new contact.
, Internet call, or Relationship.
Save a Phone Number
You can save a phone number to Contacts directly from the phone keypad.
Press and tap > Keypad tab. 1.
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Enter a phone number using the onscreen keypad. 2.
Tap Add to Contacts. 3.
Tap Create contact or Update existing. If you're updating an existing contact, tap the 4.
existing contact and proceed to step 6.
Tap a destination type (Phone, Samsung account, Google, or Microsoft Exchange 5.
ActiveSync). The Create contact screen opens. You will not see the option to select a
destination unless you have previously established a Samsung, Google, or Corporate
account on the phone.
Tap and assign a picture to the new entry by choosing one of three options: 6.
Remove: although not an option with a new entry, deletes any previously assigned
image on an existing contact.
Image: retrieve a previously stored image from your Gallery or from your My files
folder and assign it to this entry. Tap an image to assign the image to the contact
and then tap Done. After selecting the picture, you will be prompted to Crop it to fit
the contact picture ID area. Crop the picture and then tap Done to assign it.
Take picture: use the camera to take a new picture and assign it to this entry and
then tap Done. After you take a picture, you will be prompted first to Save and Crop
the picture before assigning it to the contact.
S Note: use a cropped portion of a saved S Note as an image.
Tap the Name field and use the onscreen keyboard to enter the full name. 7.
– or –
Tap next to the Name field to display additional name fields.
Tap the Phone number field. The numerical keyboard is displayed. 8.
The Mobile button initially displays next to the Phone number field. If you want to
add a phone number that is not a mobile number, tap the Mobile button and select from
Mobile, Home, Work, Work fax, Home Fax, Pager, Other, Custom (add your own
label), or Callback.
Enter the phone number. Tap to add another Phone number field or tap to delete 9.
a field. The Home button initially displays next to the Email address field. If you
want to add an Email address that is not a Home email address, tap the Home button
and select from Home, Work, Other, or Custom (add your own label).
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Tap the Email address field. The keyboard is displayed. Enter the Email address. Tap 10.
to add another Email address field or tap to delete a field.
Tap the Address field. The keyboard is displayed. The Home button initially 11.
displays next to the Address field. If you want to add an address that is not a Home
address, tap the Home button and select from Home, Work, Other, or Custom (add
your own label).
Enter the address. Tap to add another address field or tap to delete a field. 12.
Tap any of the following fields that you want to add to your new contact: 13.
Events: tap to add a Birthday, Anniversary, Other, or Custom.
Groups: assign the contact to Not assigned, ICE – emergency contacts, Co-workers,
Family, Friends, My contacts, or Starred in Android. You may add other groups to the
list. For more information, see Create Groups.
Tip: ICE – In Case of Emergency. To make it easier for emergency personnel to identify
important contacts, you can list your local emergency contacts under “ICE” in your
phone’s Contacts list. For example, if your mother is your primary emergency contact,
list her as “ICE–Mom” in your Contacts. To list more than one emergency contact, use
“ICE1–___,” “ICE2–___,” etc.
Ringtone: adds a field used to the ringtone you will hear when this contact calls your
phone. Choose between Default, Ringtones, or Go to My files.
Vibration pattern: allows you to set the specific type of vibration for calls from this
contact.
Add another field: tap this button to add another field such as Phonetic name,
Organization, IM, Notes, Nickname, Website
11. Tap Save to save the new contact.
, Internet call, or Relationship.
Edit a Contact
Once you’ve added a contact, you can add or edit any of the information in the entry, assign a
caller ID picture, customize with a unique ringtone, and more.
Add or Edit Information for a Contact
You can modify existing contact information to keep your information up-to-date.
1. Press and tap .
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2. Tap a contact to display it, and then tap or > Edit.
Tip: You can al so touch and hold the contact and then tap Edit.
3. Tap any field you want to change or add. See Add a Contact.
4. Add or edit the information, and then tap Save.
Assign a Stored Picture to a Contact
Adding a picture to a contact entry creates a more personal and easily recognized entry. For
example, when receiving a call from one of your contacts, the associated picture will display.
Below are procedures for adding a picture already stored in your Gallery.
1. Press and tap .
2. Tap a contact to display it, and then tap or > Edit.
Tip: You can also touch and hold the contact and then tap Edit.
3. Tap or the currently assigned picture, and then tap Image. See Open Gallery for
more information.
4. Tap an onscreen image to prepare it for use.
5. Touch and drag along the sides of the blue border box to begin cropping the desired
area.
6. Tap Done to assign the picture, and then tap Save to save the contact.
Assign a New Picture to a Contact
Below are procedures for adding a picture to a contact through taking a new photo.
1. Press and tap .
2. Tap a contact to display it, and then tap or > Edit..
Tip: You can also touch and hold the contact and then tap Edit.
3. Tap or the currently assigned picture, and
4. Tap
until the shutter sounds. See Take Pictures for more information.
then tap Take picture.
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5. Tap Save to save the picture or tap Cancel to delete it and return to the camera screen.
6. Touch and drag along the sides of the blue border box to begin cropping the desired
area.
7. Tap Done to assign the picture. Tap Save to save the contact.
Assign a Ringtone to a Contact
You can assign a special ringtone to individual contacts for more personalization.
1. Press and tap .
2. Tap a contact to display it.
3. Tap Ringtones and choose from the following:
Default
Ringtones
• When you tap a ringtone, you will hear a sample.
Go to My Files
• You can assign a ringtone from your music library by selecting Go to My Files >
[music folder].
4. Tap OK to assign the ringtone.
5. Tap Save to save the contact.
Join a Contact
When you have contacts from various sources (Gmail, phone, Facebook, etc.), you may have
multiple similar entries for a single contact. Your phone’s Contacts application lets you link
multiple entries into a single contact.
1. Press and tap .
2. Tap a contact to display it, and then tap > Join contact.
3. Tap another entry to link it to the original contact.
Note: You can join up to five contacts in a single entry.
Delete a Contact
You can delete a contact from the contacts details page.
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1. Press and tap .
2. Tap a contact to display it, and then tap
Tip: You can al so touch and hold the contact and then tap Delete.
3. Tap OK.
> Delete.
Synchronize Contacts
Syncing data from your managed accounts allows you to add and manage a new or existing
contact from your online or remote accounts to your phone. Prior to syncing, you must first have
an active Samsung, Google, or Corporate account with current Contact entries, and be signed
into your account via the phone.
With syncing, any Contacts entries (with phone numbers, email addresses, pictures, etc.) are
updated and synced with your Samsung GALAXY Note II.
Synchronizing Gmail Contacts
1. Press and tap > Settings > Google.
2. Tap the Gmail account to reveal the account’s synchronization settings screen.
3. Tap the parameters you wish to synchronize (Sync Calendar, Sync Contacts, Sync
Gmail, Sync Google Photos, Sync Google Play Books,
Magazines, Sync Google Play Movies & TV
Sync Internet, and Sync Picasa Web Albums). A green checkmark indicates the
feature is enabled.
, Sync Google+, Sync Instant Upload,
Sync Google Play
Note: Available sync options may depend on your Google Account settings and options. For
example, Sync Instant Upload and Sync Google+ will only display if you are signed
into Google+.
In order to use Sync Picasa Web albums, Picasa must be downloaded through your
Gmail credentials.
4. Press to return to the previous screen.
Synchronizing Microsoft Exchange ActiveSync Contacts
1. Press and tap > Settings > (Microsoft Exchange ActiveSync account).
2. Tap the Microsoft Exchange ActiveSync account to reveal the account’s
synchronization settings screen.
3. Tap the parameters you wish to immediately synchronize.
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• Sync Calendar synchronizes your Exchange calendar entries between your
phone and the remote Exchange server.
• Sync Contacts synchronizes the contacts between your phone and the remote
Exchange server.
• Sync Email synchronizes your exchange email to any updated email existing on
the remote Exchange server.
• Sync Tasks synchronizes your exchange calendar task entries between your
phone and the remote Exchange server.
Note: Any change on either side (Phone, Samsung account, Google, or Microsoft
Exchange ActiveSync Contacts), is reflected on the other side after a sync process.
The process of updating your Contacts tab can take several minutes. If after 10-20
minutes, your list has not been updated, repeat steps 2-3.
Your Contacts tab then reflects any updated Contact information.
This update process works both ways. For example, any changes on the phone are
updated to your Gmail Contacts list after sync.
Syncing of contacts requires you are logged into your Samsung, Gmail, and Corporate
accounts via the phone.
Add Entries to Your Favorites
The Favorites tab is a listing that can help you quickly access your most used or preferred
Contacts entries.
1. Press and tap .
2. Touch and hold the entry name from the Contacts tab listing.
3. From the Contacts Entry context menu, tap Add to favorites.
Note: Another method to add or remove an entry from your favorites is to toggle the state of
the star icon on the Contact’s details page (upper-right). Tap to add the entry to your
favorites (star is lit), tap again to remove.
Add Facebook Content to Your Contacts
You can add your Facebook contacts’ information, such as pictures, email, and phone numbers
directly to your Contacts list. All of the current contacts’ information is then migrated over to your
phone.
Note: You must first have an active Facebook page populated with friends sharing their
contact information.
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If a Contacts entry already exists in with a slightly different name, separate entries are created
and can later be linked (joined) together into a single entry. See Join a Contact.
Add Your Facebook Friends to Your Contacts
Before you can add your friends, you must add your Facebook account to the list of managed
and synchronized accounts. This process is similar to synchronizing your email accounts.
This process not only synchronizes your contact information but also your status, events, and
more.
1. Press and tap > Settings > (Facebook account).
2. Tap the Facebook account to reveal the account’s synchronization settings screen.
3. Tap Sync Contacts to sync your Facebook contacts. If you want to synchronize
immediately, tap Sync now.
Create Groups
This feature allows you to add a new or existing contact to a call group. This group can be one
of the already present groups (Family, Friends, or Work) or a user-created group.
To create a new group:
1. Press and tap > Groups.
2. Press and tap Create.
3. Tap the Group name field and enter a name for the new group.
4. Tap Group ringtone and select a ringtone for the group.
5. Tap Vibration pattern and select a vibration pattern for the group.
6. Tap Add member and select a member or members to add to the new Group list.
7. Tap Done when you are finished adding members, and then tap Save.
To add an existing contact to a current group:
1. Press and tap > Groups.
2. Tap the existing group and the tap > Edit > Add member.
3. From the list of contacts, tap the contact(s) you want to add. (A green check-mark
appears next to the selected entries.)
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4. Tap Done > Save.
Tip: You can also send an email to a group by selecting Send email in step 2 above.
To remove a member from a group:
Press and tap > Groups. 1.
Tap the group name. 2.
Touch and hold the member to remove and then tap Remove member. 3.
To send a message to a group:
1. Press and tap > Groups.
2. Tap an existing group and then tap > Send message.
3. Select the recipients of the new message (indicated by a green checkmark) and then tap
Done.
4. Type your message, and then tap .
Tip: You can also send an email to a group by selecting Send email in step 2 above.
Share a Contact
You can quickly share contacts using Bluetooth, email, Gmail, or text messaging.
1. Press and tap .
2. Tap a contact to display it, and then press and tap Share namecard via.
3. Send the current contact information to an external recipient via one of the following:
Bluetooth to send the information via Bluetooth. See Bluetooth for information on
pairing and sending via Bluetooth.
Dropbox: to upload the entries to your remote Dropbox Web storage location.
Email to send the information as an email attachment. If prompted, select an email
account. Address the message, add a subject and a message, and then tap Send.
See Compose and Send Email for details on sending email.
Gmail to send the information as a Gmail attachment. Address the message, add a
subject and a message, and then tap Send. See Send a Gmail Message for details.
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Messaging to send the contact information as an MMS message attachment (.vcf
file). Select a contact or enter a wireless phone number or email address, enter any
additional information, and then tap Send. For more information on text messaging,
see Text Messaging and MMS.
Wi-Fi Direct to send the information via a phone-to-device connection.
Note: Prior to using the Bluetooth feature, it must first be enabled, and the recipient’s device
must be visible.
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Accounts and Messaging
With Sprint service and your phone’s messaging capabilities, you have the opportunity to share
information through many different channels and accounts.
Gmail / Google
You will need a Google Account to access several phone features such as Gmail, Google Maps,
Google Talk, and the Google Play applications. Before you are able to access Google
applications, you must enter your account information. These applications sync between your
phone and your online Google Account.
Create a Google Account
If you do not already have a Google Account, you can create one online or using your phone.
Note: You can also create and sign into your Google/Gmail account through your phone’s
setup screens.
Although you need a Gmail account to use certain features of your phone, such as
Google Play, you do not need to use Gmail as the default account for your phone.
Create a Google Account Online
1. From a computer, launch a Web browser and navigate to www.google.com.
2. On the main page, click Sign in > SIGN UP.
3. Follow the onscreen prompts to create your free account.
4. Look for an email from Google in the email box you provided, and respond to the email
to confirm and activate your new account.
Create a Google Account Using Your Phone
You will need a Google Account to access several phone features such as Gmail, Google Maps,
Google Talk, and the Google Play applications. Before you are able to access Google
applications, you must enter your account information. These applications sync between your
phone and your online Google Account.
1. Press and tap > Settings.
2. Tap Add Account > Google > New.
3. Follow the onscreen prompts to create your free account.
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Sign In to Your Google Account
Below are procedures for signing into your Google Account.
1. Launch an application that requires a Google Account (such as Play Store or Gmail).
2. Tap Existing and then enter your existing username and password.
Note: If you do not already have a Google Account, tap New and follow the onscreen prompts
to create your new account.
3. Tap Sign in. Your phone communicates with the Google servers to confirm your
information.
Access Gmail
Below are procedures for accessing your Gmail account.
1. Press and tap > (Gmail).
2. Do any of the following:
View more email messages: If the Inbox screen is full, swipe your finger up the
screen to view more messages and conversations.
Read a new email message: Tap the unread message or the conversation with an
unread message (just-arrived items display in bold).
Select messages and conversations: Tap the box before the email or
conversation.
View the Inbox of another Gmail account:
• Tap Inbox at the top of the screen and then tap the inbox of the Gmail account
you want to view.
Send a Gmail Message
Below are procedures for sending a Gmail.
1. Press and tap > .
2. From the Inbox, tap .
3. Enter the message recipient’s email address in the To field.
You can add as many message recipients as you want.
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Note: To send a carbon copy (Cc) or a blind carbon copy (Bcc) of the current email to other
recipients, tap > Add Cc/Bcc.
4. Tap the Subject field and enter the email subject.
5. Tap the Compose email field and compose your email.
To add a picture attachment, tap > Attach file. Select a source (such as Dropbox
or Gallery) and tap a picture to attach it.
6. To send the message, tap .
To save the current email as a draft, tap > Save draft. To later view your draft
email messages, from the Inbox, tap Inbox and then tap Drafts.
To delete the current email message, tap > Discard. Tap OK to confirm.
Read Gmail Messages
Below are procedures for reading Gmail messages.
1. From the Gmail Inbox, tap a message to view it.
2. The following options are available at the bottom of the screen:
: archives the selected message.
: deletes the message.
: allows you to attach labels to a message. This is similar to putting it in a folder.
: after reading a message, marks as unread.
Newer: swipe your screen to the right to see newer messages.
Older: swipe your screen to the left to see older messages.
3. Before selecting a message, press to select one of the following additional
options:
Label settings: allows you to set sync and notification settings.
Settings: displays Email settings that you can modify.
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Help: displays the Google.com webpage so you can search the Web for help. You
may be prompted to select a browser to complete the action.
Send feedback: allows you to send feedback or report a problem.
4. After selecting a message, press to select one of the following additional options:
Mark important/not important: allows you to set the importance of a message.
Mute: allows you to mute the sound in a message if applicable.
Report spam: allows you to report a message as spam. Tap the UNDO option if you
change your mind.
Settings: displays Email settings that you can modify.
Help: displays the Google.com webpage so you can search the Web for help.
Send feedback: allows you to send feedback or report a problem.
Reply to Gmail Messages
You can reply to Gmail messages from your device.
1. Press and tap > .
2. Tap a message to display its contents.
Tip: You can al so access new messages through the Notifications bar. When a new Gmail
message arrives, you’ll see the icon in the Notifications bar. Touch and hold the bar and
slide it down to display notifications. Tap a message to display it.
3. To reply to a message, tap .
To reply to all or to forward the message, tap and then tap Reply all or
Forward.
4. Use the keyboard or Google Voice typing to enter your reply.
5. To send your message, tap .
Use the Email application to send and receive email from your webmail or other accounts, using
POP3 or IMAP. You can also access your Exchange ActiveSync email and other features on
your phone.
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Add an Email Account
Email allows you to review and create email using various email services. You can also receive
text message alerts when you receive an important email.
1. Press and tap > Settings > Add account > Email.
Note: You can also add email and corporate email accounts from the Email application. Tap
> > Settings, and then tap to display the Set up email screen.
2. Enter your email address in the Email address field.
3. Enter your password in the Password field and then tap Next.
Tapping Next prompts your phone to attempt a "regular" email setup and test the
incoming and outgoing servers.
If you have custom settings you need to configure, tap Manual setup and enter your
settings. These may include mail type, user name, password, server, security type,
etc.
Tip: If you want to see your password as it is being typed, tap Show password.
4. Follow the prompts to complete account setup.
Add a Corporate Email Account
The main Email application also provides access to your Outlook Exchange server via your
phone. If your company uses Microsoft Exchange Server 2003, 2007, or 2010 as the corporate
email system, you can use this email application to wirelessly synchronize your email, Contacts,
and Task information directly with your company’s Exchange server.
Important! This Outlook application does not utilize Microsoft
the phone to your remote Exchange Server. This synchronization is done
wirelessly over the air (OTA) and not via a direct connection.
Use the following procedure to synchronize your phone with a corporate email account.
Note: You can also add email and corporate email accounts from the Email application. Tap
> > Settings, and then tap to display the Set up email screen.
Press and tap > Settings > Add account > Microsoft Exchange 1.
ActiveSync.
Enter your Email address and Password information, and then tap Next. Consult your 2.
Network Administrator for further details.
®
ActiveSync® to synchronize
Email address: your Outlook work email address.
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Password: typically your network access password (case-sensitive).
3. Tap Manual setup.
4. Tap Microsoft Exchange ActiveSync (from the add email account screen).
5. When prompted to provide additional detailed information, scroll down the screen and
tap Next.
6. Enter a Domain\Username, Password, and Exchange Server information.
Domain\Username: Use the arrow keys to place your cursor before your username
and enter your network domain\desktop login username.
Important! Key info here is the Domain information. Maintain the “\” between the Domain
and Username.
Password: typically your network access password (case-sensitive).
Exchange Server: your exchange server remote email address. Typically starts with
mail.XXX.com. Obtain this information from your company network administrator.
Do not accept the default entry as this is a guess based on returned information.
If your network requires SSL encryption, tap the Use secure connection (SSL) field
to place a checkmark in the box and activate this additional level of security.
Important! If your exchange server requires this feature, leaving this field unchecked can
prevent connection.
If your network requires a client certificate, tap the Use client certificate field to
place a checkmark in the box. Tap Client certificate and select the appropriate
certificate.
Note: Signal interruptions or incorrect username or password information can cause
completion issues.
7. Tap Next.
8. Read the onscreen activation disclaimer and tap OK.
9. Configure your Email check frequency, Amount to synchronize (days to synchronize
between your phone and server), and activate any other email settings, and then tap
Next.
10. Identify your new account with a unique name and provide the outgoing name text then
tap Done.
Note: You can have multiple Work Email (Microsoft Exchange ActiveSync) accounts active on
your phone.
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Compose and Send Email
Compose and send email using any account you have set up on your phone. Increase your
productivity by attaching files such as pictures, videos, or documents to your email messages.
1. Press and tap .
2. From the Inbox, tap .
3. Select an email account. Tap the From field and select an available account.
4. Enter the message recipient’s email address in the To field.
To select recipients directly from your contacts, tap and tap the recipient(s) to
add them to your message. Tap Done when you are finished adding recipients.
You can add as many message recipients as you want.
To send a carbon copy (Cc) or a blind carbon copy (Bcc) of the current email to other
recipients, tap > Add Cc/Bcc.
5. Tap the Subject field and enter the email subject.
6. Tap the text entry field and compose your email.
To add an attachment, tap . Choose from the following: My Files, Images, Take
picture, Video, Record video, Audio, Record audio, S Note, Calendar, Contacts,
or Location.
Tap
7. To send the message, tap .
To delete the current email message, tap > Discard.
to delete a selected attachment from your current email.
View and Reply to Email
Reading and replying to email on your phone is as simple as on your computer.
1. Press and tap .
2. On the email account Inbox, tap a message to view it.
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3. Tap (Reply), (Reply all), or (Forward) to reply to or forward the
message.
If you're forwarding the message, add recipients in the To field.
4. Add a message (if desired) and then tap
Manage Your Email Inbox
The following procedures allow you to view, refresh, sort, and delete your email messages.
View Your Email Inbox
1. Press and tap .
2. Tap the account name field (upper-left) to open the complete email account list page.
3. Select an email account to view its inbox.
Tip: To view all messages for your configured email accounts, tap Combined view from the
email account list.
Refresh an Email Account
Whatever your automatic synchronization settings are, you can also synchronize your incoming
and outgoing email messages manually at any time.
1. Press and tap .
2. Select an email account.
If you are already in an email account, tap the account name field (upper-left) to
open the complete email account list page.
Select an available email account.
3. Tap (Refresh).
Sort Email Messages
1. On the email account Inbox, tap > Sort by.
2. Select from the options to sort email messages by date received, sender, read/unread,
favorites, attachments, priority, or subject.
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Delete an Email Message
1. On the email account Inbox, touch and hold the message you want to delete.
2. On the options menu, tap Delete. Tap Delete again to confirm.
Delete Multiple Email Messages
► Tap the checkmark boxes to the left of each email you want to delete and then tap .
Tap Delete again to confirm.
Corporate Email Features
The following information provides details about specific email features that can enhance your
experience.
Synchronize Exchange ActiveSync Email
You can set Exchange ActiveSync to automatically check for new Exchange ActiveSync email
messages. See Synchronize Contacts for more information.
Flag Email Messages
For an Exchange ActiveSync account, you can flag email messages to help you keep track of
them.
1. Press and tap .
2. On the email account Inbox, tap the flag icon to the right of the email message you wish
to mark. The flag will turn red.
Set Out of Office Status
You can set your Out of Office status and auto-reply message right from your phone.
1. Press and tap .
2. Tap > Settings > (email account) > Out of office settings.
3. Tap Send out of office auto-replies. A green checkmark indicates the feature is
enabled.
4. Tap Internal message to modify the auto-replies to inter-office email.
5. Tap Send out of office auto-replies to external senders to allow your status response
to members outside of your organization. A green checkmark indicates the feature is
enabled.
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Tap Send out of office auto-replies to senders in my contacts list to only auto-
respond to those outside of your organization who are in your contacts list.
Tap Send out of office auto-replies to anyone outside my organization only
auto-respond to incoming email from all senders outside of your organization.
6. Tap External message to modify the auto-replies to email received from outside of your
organization.
7. Tap Set.
Set Email Message Priority
You can set the priority for an email message you send with your Exchange ActiveSync
account.
1. While composing the message, tap > Priority.
2. Choose from one of the following: High, Normal, or Low.
Edit Email Account Settings
You can edit settings for your individual non-Corporate email accounts, such as email address
and password, name display and signature, frequency of retrieval, and more.
1. Press and tap > Settings > Email.
2. Tap next to the account field to reveal the account’s synchronization settings screen.
3. Tap Settings
accounts, you may need to select the account name again.
Account name displays the name used by the phone to track the account.
Your name lets you edit the name attached to emails you send from the selected
account.
Signature: Lets you attach a customized signature to the bottom of all outgoing
emails.
• Touch and slide to the right to turn it on .
• Tap the Signature field, change the current text, and tap Done to save the new
Default account: Assign this account as the default email account used for outgoing
messages.
and configure additional account settings. If you have multiple email
signature.
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Always Cc/Bcc myself: allows you to include your own email address in either the
CC, Bcc, or None fields. Lets you always receive a copy of outgoing emails.
Forward with attachment: lets you include attachments when forwarding an email.
Recent messages: lets you select the number of messages displayed in the Recent
messages queue.
Show images: allows you to view embedded images located within the body of the
currently displayed email.
Security options: allows you to enable several security options such as: Encryption,
Encryption algorithm, Sign, Sign algorithms, Email certificates, and Security policy
list. These security policies could restrict some functions from corporate servers.
Sync Email: synchronizes emails between your phone and the remote exchange
server.
Auto download attachments: allows the phone to automatically download email
attachments when an active Wi-Fi connection is detected. This process speeds up
the process of downloading an emails attachments for offline review by not using a
3G or 4G network connection.
Size to retrieve emails: configures the incoming email size allowed to pass through
to your phone automatically without user interaction. Emails with attachments larger
than configured will have to be retrieved manually.
Auto resend times: enables the phone to resend an outgoing email a specified
number of times if delivery fails.
Sync schedule: allows you to configure your email sync schedule.
Email notifications: enables the phone to display a status bar icon when new email
messages have been received.
Select ringtone: assigns an audible ringtone when a new or upcoming event is
pending.
Vibrate: assigns a vibration when a new or upcoming event is pending.
Incoming settings: lets you view and adjust your incoming (POP3 or IMAP) mail
server settings for the selected account.
Outgoing settings: lets you view and adjust your outgoing (SMTP) mail server
settings for the selected account.
4. Press twice to return to the previous screen.
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Edit Corporate Email Account Settings
You can edit settings for your individual corporate email accounts, such as email address and
password, name display and signature, frequency of retrieval, and more.
1. Press and tap > Settings > Email.
2. Tap next to the account field to reveal the account’s synchronization settings screen.
3. Tap Settings
email accounts, you may need to select the account name again.
Account name displays the name used by the phone to track the account.
Signature: Lets you attach a customized signature to the bottom of all outgoing
emails.
• Touch and slide to the right to turn it on .
• Tap the Signature field, change the current text, and tap Done to save the new
Default account: Assign this account as the default email account used for outgoing
messages.
Always Cc/Bcc myself: allows you to include your own email address in either the
CC, Bcc, or None fields. When this feature is enabled, you always receive a copy of
outgoing emails.
and configure additional account settings. If you have multiple corporate
signature.
Forward with attachment: lets you include attachments when forwarding an email.
Show images: allows you to view embedded images located within the body of the
currently displayed email.
Auto download attachments: allows the phone to automatically download email
attachments when an active Wi-Fi connection is detected. This process speeds up
the process of downloading an emails attachments for offline review by not using a
3G or 4G network connection.
Period to sync email: assigns the sync range for your incoming and outgoing email
messages between your phone and your external exchange server. How many days’
worth of email messages should the phone and server synchronize. Choose from:
Automatic, All, 1 day, 3 days, 1 week, 2 weeks, or 1 month
Empty server trash: allows you to delete your email account’s trash bin remotely.
Sync schedule: allows you to configure your email sync schedule.
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Folder sync settings: allows you to set preferences for each folder within your email
account. Options include peak schedule and period to sync email from that specific
folder. This feature excludes your Inbox and Outbox folders.
Out of office settings: allows you to both activate/deactivate your email’s out of
office settings, and configure both the start/ end dates and your outgoing message.
Size to retrieve emails: configures the incoming email size allowed to pass through
to your phone automatically without user interaction. Emails with attachments larger
than configured will have to be retrieved manually.
Period to sync Calendar: assigns a period for your phone to sync calendar events.
Choose from: 2 weeks, 1 month, 3 months, 6 months, or All calendar.
Security options: allows you to enable several security options such as: Encryption,
Encryption algorithm, Sign, Sign algorithms, Email certificates, and Security policy
list. These security policies could restrict some functions from corporate servers.
In case of sync conflict: allows you to assign the master source on emails. If there
is a conflict with the current email sync you can assign the server as the main source
for all emails (Update to device) or assign the phone to be the main source and
update the server accordingly (Update to server).
Auto resend times: enables the phone to resend an outgoing email a specified
number of times if delivery fails.
Email notifications: enables the phone to display a status bar icon when new email
messages have been received.
Select ringtone: assigns an audible ringtone when a new or upcoming event is
pending.
Vibrate: assigns a vibration when a new or upcoming event is pending.
Exchange server settings: provides access to the Domain\user name, Password,
and Exchange server settings.
Sync Email: synchronizes emails between your phone and the remote exchange
server.
Sync Contacts: synchronizes the contacts between your phone and the remote
exchange server.
Sync Calendar: synchronizes your exchange calendar entries between your phone
and the remote exchange server.
Sync Task: synchronizes your exchange tasks entries between your phone and the
remote exchange server.
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4. Press twice to return to the previous screen
Delete an Email Account
If you no longer want an email account on your phone, you can delete it through the mail
settings menu.
1. Press and tap > Settings > Email.
2. Tap an account and tap Remove account.
3. Tap Remove account again to confirm.
Add the Mail Widget
Add the Mail widget to view your email messages on a Home screen.
1. Touch and hold an open space on one of the home screens.
2. Tap Apps and widgets.
3. Tap the Widgets tab, and then touch and hold an email widget.
4. Release the widget into an open space on one of your home pages.
Text Messaging and MMS
With Text Messaging (SMS), you can send and receive instant text messages between your
wireless phone and another messaging-ready phone.
Multimedia messages, or MMS, can contain text and pictures, recorded voice, audio or video
files, picture slideshows, contact cards (vCard), or appointments (vCalendar).
See your service plan for applicable charges for messaging.
Compose Text Messages
Quickly compose and send text messages on your phone.
1. Press and tap > .
2. Tap the Enter recipient field and enter a Contacts name, a mobile phone number, or an
email address using the onscreen keyboard.
If applicable, tap a matching entry from the onscreen drop-down list. This list is
populated by matches found from your managed accounts.
You can also add recipients directly from your contacts. Tap next to the Enter
recipient field, tap recipients, and tap Done when you're finished.
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3. Tap the Enter message field and enter your message.
4. Review your message and tap .
Send a Multimedia Message (MMS)
When you need to add a little more to a text message, you can send a multimedia message
(MMS) with pictures, voice recordings, audio or video files, contact cards (vCard), or
appointments (vCalendar).
Composing MMS messages is exactly the same as composing text messages, except that you
attach a picture, a video, or an audio file to the message.
1. Press and tap > .
2. Tap the Enter recipient field and enter a Contacts name, a mobile phone number, or an
email address using the onscreen keyboard.
You can also add recipients directly from your contacts. Tap next to the Enter
recipient field, tap recipients, and tap Done when you're finished.
3. Tap the Enter message field and enter your message.
4. Tap .
5. Select a multimedia attachment type:
Images: allows you to tap an existing image from your Pictures list to add it to your
message.
Take picture: allows you to temporarily exit the message, take a photo with the
phone’s camera, and then add it to your message by tapping Save.
Video: allows you to choose an existing video from the Videos list and then add it to
your message.
Capture video: allows you to temporarily exit the message, record a video clip using
the phone’s camera, and then add it to your message by tapping Save.
Audio: allows you to choose an existing audio file from the Audio list and then add it
to your message. Tap the circle to the right of the audio so that it turns green and
then tap Done.
Record audio: allows you to temporarily exit the message and record an audio clip
using the phone’s microphone. Tap record your message, and then tap
Tap Cancel to automatically attach the recording. To listen to the recording before
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