Samsung SMG973KOR User Manual

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USER MANUAL

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B0
B0/DS
B1
B1/DS
B2
B2/DS
English. 12/2018. Rev.1.0		www.samsung.com

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Table of Contents

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Basics

4 Read me first

7Device overheating situations and solutions

11 Device layout and functions

20 Battery

26 SIM or USIM card (nano-SIM card)

31 Memory card (microSD card)

35Turning the device on and off

36Initial setup

38	Samsung account					?L?
40
	Transferring data from your previous
	device (Smart Switch)
43	Understanding the screen
56	Notification panel
58	Entering text
Apps and features
62	Installing or uninstalling apps
64	ebb?
	Bixby
73	Bixby Vision
78	Bixby Home
80	Reminder
84	Phone
90	Contacts

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94 Messages

98 Internet

100Email

101Camera

123Gallery

129AR Emoji

136Always On Display

139Edge screen (Galaxy S10+, Galaxy S10)

143Multi window

146Samsung Pay

149Samsung Health

155Galaxy Wearable

155Samsung Members

156Samsung Notes

157Calendar

158Voice Recorder

161My Files

161Clock

163Calculator

164Game Launcher

167Kids Home

169SmartThings

174Sharing content

175Samsung DeX

182Google apps

Table of Contents

Settings

184 Introduction

184Connections 185 Wi-Fi

188 Bluetooth

190 NFC and payment

193 Data saver

194 Mobile data only apps

				194		SIM card		manager (dual SIM
						models)
					195	Mobile Hotspot and Tethering
		196				Call and message continuity
				197		More connection settings
200
					Sounds and vibration
																	sound)
					200	Dolby Atmos (surround
		201				Separate app sound
201					Notifications
202					Display
		203				Blue light filter												L?
		204				Night mode
					204	Changing the					screen mode or
						adjusting the display colour
		206				Screen resolution										?
		206				Screensaver
207			Wallpapers and themes
207					Lock screen
		208				Smart Lock
	209		Biometrics				and security
					210	Face recognition
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		213				Fingerprint recognition
		217				Samsung Pass
		222				Secure Folder
227					Accounts and ackup
					228	Samsung Cloud

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229	Google
230	Advanced features		S
	231	Bixby Routines
	233	Motions and gestures
	234	Dual Messenger
235	Digital wellbeing

237Device care

237 Using the optimisation feature

238 Battery

239 Storage

239 Memory

240 Security

240 Apps

240General management

241Accessibility

242Software update

242User manual

243About phone

Appendix

244	Accessibility
262	Troubleshooting

269Removing the battery

269FCC Information

270Exposure to Radio Frequency (RF) Signals

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Basics

Read me first

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Please read this manual before using the device to ensure safe and proper use.

•Descriptions are based on the device’s default settings.

•Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.

•Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.

•Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.

•Samsung is not liable for performance issues or incompatibilities caused by edited

registry settings or modified operating system software. Attempting to customise the operating system may cause the deviceL?or apps to work improperly.

•Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other

purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media. ?

•You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.

•Default apps that come with the device are subject to updates and may no longer be

supported without prior notice. If you have questions about an app provided with theebb?device, contact a Samsung Service Centre. For user-installed apps, contact service providers. 4

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•Modifying the device’s operating system or installing softwares from unofficial sources

may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty. S

•Depending on the region or service provider, a screen protector is attached for protection during production and distribution. Damage to the attached screen protector is not covered by the warranty.

•You can see the touchscreen clearly even in strong outdoor sunlight by automatically adjusting the contrast range based on the surrounding environment. Due to the nature of the product, displaying fixed graphics for extended periods may result in afterimages (screen burn-in) or ghosting.

––It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods and turn off the touchscreen when not using the device.

––You can set the touchscreen to turn off automatically when you are not using it. Launch the Settings app, tap Display →Screen timeout, and then select the length of time you want the device to wait before turning off the touchscreen.

––To set the touchscreen to automatically adjust its brightness based on the surrounding environment, launch the Settings app, tap Display, and then tap the Adaptive brightness switch to activate it.

•Depending on the region or model,L?some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, launch the Settings app and tap About phone →Status.

•Depending on the region, you can?view the regulatory information on the device. To view the information, launch the Settings app and tap About phone →Regulatory information.

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Maintaining water and dust resistance

Your device supports waterand dust-resistance. Follow these tips carefully to maintain the waterand dust-resistance of your device. Failure to do so may result in damage to your device.

•	Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for
	more than 30 minutes. If you immerse the device in any liquid other thanSfresh water,
	such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
•	Do not expose the device to water moving with force.
•	If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the
	device is exposed to other liquids, such as salt water, swimming pool water, soapy water,
	oil, perfume, sunscreen, hand cleaner, or chemical products such as cosmetics, rinse it
	with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow these
	instructions, the device’s performance and appearance may be affected.
•	If the device has been immersed in water or the microphone or speaker is wet, sound
	may not be heard clearly during a call. After wiping the device with a dry cloth, dry it
	thoroughly before using it.
•	The touchscreen and other features may not work properly if the device is used in water.
•	If the device is dropped or receives an impact, the waterand dust-resistant features of
	the device may be damaged.
•	Your device has been tested in a controlled environment and certified to be water-
	and dust-resistant in specific situations (meets requirements of classification IP68 as
	described by the international standard IEC 60529-Degrees of Protection provided by
	Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30
	minutes). Despite this classification, it is still possible for your device to be damaged in
	certain situations.	?	L?
Instructional icons
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Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

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Device overheating situations and solutions

When the device heats up while charging the batteryS

While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.

Do the following when the device heats up:

•	Disconnect the charger from the device and close any running apps. Wait for the
	device to cool down and then begin charging the device again.
•	If the lower part of the device overheats, it could be because the connected USB
	cable is damaged. Replace the damaged USB cable with a new Samsung-approved
	one.
•	When using a wireless charger, do not place foreign materials, such as metal objects,
	magnets, and magnetic stripe cards, between the device and the wireless charger.
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	The wireless charging or fast charging feature is only available on supported models.

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When the device heats up during use

When you use features or apps that require more power or use them for extended periods, S

your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.

•During the initial setup after purchase or when restoring data

•When downloading large files

•When using apps that require more power or using apps for extended periods

––When playing high-quality games for extended periods

––When recording videos for extended periods

––When streaming videos while using the maximum brightness setting

––When connecting to a TV

•While multitasking (or, when running many apps in the background)

––When using Multi window

––When updating or installing appsL?while recording videos

––When downloading large files during a video call

––When recording videos while using a navigation app

•When using large amount of data?for syncing with the cloud, email, or other accounts

•When using a navigation app in a car while the device is placed in direct sunlight

•When using the mobile hotspot and tethering feature

•When using the device in areas with weak signals or no reception

•When charging the battery with a damaged USB cable

•When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid,ebb?dust, metal powder, and pencil lead

•When you are roaming 8

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Do the following when the device heats up:

•	Keep the device updated with the latest software.
•	Conflicts between running apps may cause the device to heat up. Restart the device.
•	Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•		S
	Close apps that increase battery consumption or that run in the background when
	not in use.
•	Delete unnecessary files or unused apps.
•	Decrease the screen brightness.
•	If the device overheats or feels hot for a prolonged period, do not use it for a while. If
	the device continues to overheat, contact a Samsung Service Centre.

Device limitations when the device overheats

When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.

•If the device becomes hotter thanL?usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and you will only be able to make emergency calls until the device cools down.

•If the device overheats or feels hot?for a prolonged period, a power off message will appear. Turn off the device, and wait until it cools down.

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Precautions for operating environment

•Do not store your device in very cold or very hot temperatures. S

•Do not expose your device to direct sunlight for extended periods.

•Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.

•Do not place the device in any areas that may overheat, such as on an electric heating mat.

•Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.

•Never use a damaged charger or battery.Your device may heat up due to the environment in the following conditions. Use caution toavoid shortening the battery’s lifespan, damaging the device, or causing a fire.

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Basics

Device layout and functions

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Package contents

Refer to the quick start guide for package contents.		S
•
	The items supplied with the device and any available accessories may vary
	depending on the region or service provider.
•	The supplied items are designed only for this device and may not be compatible
	with other devices.
•	Appearances and specifications are subject to change without prior notice.
•	You can purchase additional accessories from your local Samsung retailer. Make
	sure they are compatible with the device before purchase.
•	Use only Samsung-approved accessories. Using unapproved accessories may cause
	the performance problems and malfunctions that are not covered by the warranty.
•	Availability of all accessories is subject to change depending entirely on
	manufacturing companies. For more information about available accessories, refer
	to the Samsung website.
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Device layout

►Galaxy S10+:

Speaker

SIM card / Memory card tray

Volume key

Bixby key

Edge screen

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Proximity/Light sensorS

Front camera (Dual)

Power key

Touchscreen

Edge screen

Multipurpose jack (USB Type-C)

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Fingerprint recognition sensor

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Microphone
GPS antenna	S

Heart rate sensor

Rear camera (Triple		Flash
NFC antenna
MST antenna
Wireless charging coil

Speaker

Microphone

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Main antenna

Earphone jack

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►Galaxy S10:

Proximity/Light sensor

Volume key

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Speaker	S
Front camera

Bixby key							Power key
Edge screen							Edge screen
Touchscreen

Multipurpose jack (USB Type-C)

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Fingerprint recognition sensor

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Microphone

GPS antenna

Rear camera (Triple)

NFC antenna MST antenna

Wireless charging coil

Main antenna

SIM card / Memory card tray

Flash

Heart rate sensor

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Speaker	Earphone jack

Microphone

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►Galaxy S10e:

Proximity/Light sensor

Volume key

Bixby key

Touchscreen

Multipurpose jack (USB	?L?
Type-C)
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Speaker	S
Front camera

Power key (Fingerprint recognition sensor)

Rear camera (Dual)

SIM card / MemoryScard tray

Flash

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Microphone

GPS antenna

NFC antenna

MST antenna

Wireless charging coil

		Main antenna
		Speaker				Earphone jack
		Microphone
	•	When using the speakers, such as when playing media files or using speakerphone,
	•	do not place the device close to your ears.
		Be careful not to expose the camera lens to a strong light source, such as direct
		sunlight. If the camera lens is exposed to a strong light source, such as direct
					L?
		sunlight, the camera image sensor may be damaged. A damaged image sensor is
			?
		irreparable and will cause dots or spots in pictures.
	•	If you use the device with its glass or acrylic body broken, there may be a risk of
		injury. Use the device only after it has been repaired at a Samsung Service Centre.
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•Connectivity problems and battery drain may occur in the following situations:

––If you attach metallic stickers on the antenna area of the device

––If you attach a device cover made with metallic material to theSdevice

––If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection

•Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.

•Do not cover the proximity/light sensor area with screen accessories, such as a screen protector or stickers. Doing so may cause the sensor to malfunction.

•The colours on the Edge screen may look different depending on your viewing position. (Galaxy S10+, Galaxy S10)

Fingerprint recognition sensor (Galaxy S10+, Galaxy S10)

The device contains a fingerprint recognition sensor at the bottom of the screen. After you register your fingerprints, the fingerprint recognition icon will appear. Refer to Fingerprint recognition for more information.

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Fingerprint recognition icon

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Hard keys

Volume

			Bixby				Power key
	Key	Function
	Power	•	Press and hold to turn the device on or off.
		•	Press to turn on or lock the screen.

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	•	Press to launch Bixby. Refer to Bixby for more information.
Bixby	•	Press and hold to start a conversation with Bixby. Refer to Using
		Bixby for more information.
Volume	•	Press to adjust the device volume.

Soft buttons

Recents button

?
L?	Back button

Home button

When ebb?you turn on the screen, the soft buttons will appear at the bottom of the screen. The

soft buttons are set to the Recents button, Home button, and Back button by default. Refer to Navigation bar (soft buttons) for more information.

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Battery

Charging the battery S

Charge the battery before using it for the first time or when it has been unused for extended periods.

Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.

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2

•Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.

•Use only USB Type-C cable supplied with the device. The device may be damaged if you use Micro USB cable.

To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.

Connect the USB cable to the USBL?power adaptor.

Plug the USB cable into the device’s multipurpose jack. ?

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Reducing the battery consumption

Your device provides various options that help you conserve battery power.

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4

Plug the USB power adaptor into an electric socket.

After fully charging, disconnect the charger from the device. Then, unplug the charger from the electric socket.

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•Optimise the device using the device care feature.

•When you are not using the device, turn off the screen by pressing the Power key.

•Activate power saving mode.

•Close unnecessary apps.

•Deactivate the Bluetooth feature when not in use.

•Deactivate the Wi-Fi feature when not in use.

•Deactivate auto-syncing of apps that need to be synced.

•Decrease the backlight time.

•Decrease the screen brightness.

•When the battery power is low, theL?battery icon appears empty.

•If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. ?Allow a depleted battery to charge for a few minutes before turning on the device.

•If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.

•Using a power source other than the charger, such as a computer, may result in a slower chargingebb?speed due to a lower electric current.Battery charging tips and precautions21

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•The device can be used while it is charging, but it may take longer to fully charge the battery.

•If the device receives an unstable power supply while charging, the touchscreenS may not function. If this happens, unplug the charger from the device.

•While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.

•If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.

•If the device is not charging properly, take the device and the charger to a Samsung Service Centre.

Fast charging

The device has a built-in fast charging feature. You can charge the battery more quickly while the device or its screen is turned off.

Increasing the charging speed

•

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To increase the charging speed, turn the device or its screen off when you charge the battery. While charging the battery when the device is turned off, the icon appears on the screen.

If the fast charging feature is not activated, launch the Settings app, tap Device care → Battery →→Settings, and then tap the Fast cable charging switch to activate it.

• You cannot use the built-in?fast charging feature when you charge the battery using a standard battery charger.

If the device heats up or the ambient air temperature rises, the charging speed may decrease automatically. This is a normal operating condition to prevent damage to the device.

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Fast wireless charging

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Wireless charging

The device has a built-in wireless charging coil. You can charge the battery using a wireless
charger (sold separately).	S

You can charge your device faster using the fast wireless charging feature. To use this feature, you must use a charger and components that support the fast wireless charging feature.

If the fast wireless charging feature is not activated, launch the Settings app, tap Device care

→Battery →→Settings, and then tap the Fast wireless charging switch to activate it.

•The on/off option will be added in your device’s settings menu when you first place it on the charger.

•A fan inside the charger may produce noise during fast wireless charging.

Charging the battery

1 Place the centre of the device’s back on the centre of the wireless charger.

The estimated charging time will appear on the notification panel. The actual charging time may vary depending on the chargingL?conditions.

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2 After fully charging, disconnect the device from the wireless charger.
		Precautions for wireless charging
		•	Do not place the device on the wireless charger with a credit card or radio-
			frequency identification (RFID) card (such as a transportation card or a key card)
			placed between the back of the device and the device cover.	S
		•
			Do not place the device on the wireless charger when conductive materials, such

as metal objects and magnets, are placed between the device and the wireless charger.

The device may not charge properly or may overheat, or the device and the cards may be damaged.

•If you use the wireless charger in areas with weak network signals, you may lose network reception.

•Use Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly.

Wireless PowerShare

You can charge another device with your device’s battery. You can still charge another device even while charging your device. Depending on the type of accessories or cover being used, the Wireless PowerShare feature may not work properly. It is recommended to remove any accessories and cover being used before using this feature.

		Do not use earphones while sharing power.
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1
		Open the notification panel and tap (Power share) to activate it.
		?

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2 Place the other device on the centre of your device, with their backs facing.

•When charging starts, a notification sound or vibration will occur.

•The location of the wireless charging coil may vary by device model.SAdjust the devices to connect with each other properly.

•Using this feature may affect call reception or data services, depending on your network environment.

The other	Your device
device

3 When you are finished charging, disconnect the other device from your device.

•Only devices that support theL?wireless charging feature can be charged using this feature. Some devices may not be charged.

•To charge properly, do not move or use either device while charging.

•If you charge the other device? while charging your device, the charging speed may decrease or the device may not charge properly depending on the charger type.

•If the remaining battery power drops below a certain level, power sharing will stop.

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SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card S

Insert the SIM or USIM card provided by the mobile telephone service provider.

For dual SIM models, you can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device. In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.

Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider.

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►Single SIM models:

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►Dual SIM models:

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1

2

3

Insert the ejection pin into the hole on the tray to loosen the tray.

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.	S

Pull out the tray gently from the tray slot.

►Single SIM models: Place the SIM or USIM card on the tray 1 with the gold-coloured contacts facing downwards.

►Dual SIM models: Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards. Place the primary SIM or USIM card on the tray 1 ( 1 ) and the secondary SIM or USIM card on the tray 2 ( 2 ).

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5

Tray 1
?L?	2

Gently press the SIM or USIM card into the tray to secure it.

If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.

Insert the tray back into the tray slot.
•	If you insert the tray into your device while the tray is wet, your device may be
	damaged. Always make sure the tray is dry.
•	Fully insert the tray into the tray slot to prevent liquid from entering your device.
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Correct card installation

►Single SIM models:

Nano

card

►Dual SIM models:

Nano-SIM card 1

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card 2

	•	Nano
		Use only a nano-SIM card.
	•	?L?
		You cannot insert a nano-SIM card

microSD card

and a microSD card in tray 2 at the same time.

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Removing the SIM or USIM card

1	Insert the ejection pin into the hole on the tray to loosen the tray.
2	Pull out the tray gently from the tray slot.
3	Remove the SIM or USIM card.
4	Insert the tray back into the tray slot.

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Using dual SIM or USIM cards (dual SIM models)

If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.

Activating SIM or USIM cards

Launch the Settings app and tap Connections →SIM card manager. Select a SIM or USIM card and tap the switch to activate it.

Customising SIM or USIM cards

Launch the Settings app, tap Connections →SIM card manager, and then select a SIM or USIM card to access the following options:

•	Icon: Change the icon of the SIM or USIM card.
•	Name: Change the display name of the SIM or USIM card.
•	Network mode: Select a network type to use with the SIM or USIM card.
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Setting preferred SIM or USIM cards

When two cards are activated, you can assign voice calls, messaging, and data services to specificebb?cards.

Launch the Settings app, tap Connections →SIM card manager, and then set the feature preferences for your cards in Preferred SIM card.

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