Samsung SM-G960F Instruction Manual

SM-G960F SM-G960F/DS SM-G965F SM-G965F/DS

User Manual

English. 03/2018. Rev.1.1

www.samsung.com

Table of Contents

Basics

4 Read me first

6 Device overheating situations and

solutions

10 Device layout and functions

16 Battery

21 SIM or USIM card (nano-SIM card)

27 Memory card (microSD card)

31 Turning the device on and off

32 Initial setup

35 Samsung account

37 Transferring data from your previous

device

39 Understanding the screen

52 Notification panel

97 Internet

99 Email

100 Camera

132 Gallery

138 Always On Display

140 Edge screen

147 Multi window

153 Samsung Pay

156 Samsung Gear

157 Samsung Members

158 Samsung Notes

159 Calendar

160 Samsung Health

167 Voice Recorder

169 My Files

54 Entering text

Apps and features

57 Installing or uninstalling apps

59 Bixby

85 Phone

90 Contacts

94 Messages

169 Clock

171 Calculator

171 Game Launcher

174 SmartThings

178 Sharing content

179 Samsung DeX

190 Connecting to an external display

191 Google apps

Table of Contents

Settings

193 Introduction

193 Connections

194 Wi-Fi

197 Bluetooth

199 Data saver

200 NFC and payment

202 Mobile Hotspot and Tethering

203 SIM card manager (dual SIM

models)

204 More connection settings

207 Sounds and vibration

208 Dolby Atmos (surround sound)

208 Notifications

209 Display

242 Cloud and accounts

243 Samsung Cloud

245 Smart Switch

248 Google

249 Accessibility

249 General management

250 Software update

251 User manual

251 About phone

Appendix

252 Accessibility

270 Troubleshooting

277 Removing the battery

210 Blue light filter

211 Changing the screen mode or

adjusting the display colour

212 Screen resolution

212 Screensaver

213 Wallpapers and themes

213 Advanced features

215 Dual Messenger

216 Device maintenance

219 Apps

219 Lock screen and security

221 Smart Lock

221 Intelligent Scan

224 Face recognition

226 Iris recognition

231 Fingerprint recognition

234 Samsung Pass

238 Secure Folder

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.

•

Descriptions are based on the device’s default settings.

•

Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.

•

Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.

•

Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.

•

Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly.

•

Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.

•

You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.

•

Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.

Basics

•

Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty.

•

Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, launch the

About phone

tap

•

Depending on the region, you can view the regulatory information on the device. To view the information, launch the

information

→

Status

Settings

app and tap

About phone

Settings

→

app and

Regulatory

Maintaining water and dust resistance

Your device supports water- and dust-resistance. Follow these tips carefully to maintain the water- and dust-resistance of your device. Failure to do so may result in damage to your device.

•

Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for more than 30 minutes. If you immerse the device in any liquid other than fresh water, such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.

•

Do not expose the device to water moving with force.

•

If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the device is exposed to other liquids, such as salt water, ionised water, or alcoholic beverage, rinse it with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow these instructions, the device’s performance and appearance may be affected.

•

If the device has been immersed in water or the microphone or speaker is wet, sound may not be heard clearly during a call. After wiping the device with a dry cloth, dry it thoroughly before using it.

•

The touchscreen and other features may not work properly if the device is used in water.

•

If the device is dropped or receives an impact, the water- and dust-resistant features of the device may be damaged.

•

Your device has been tested in a controlled environment and certified to be waterand dust-resistant in specific situations (meets requirements of classification IP68 as described by the international standard IEC 60529-Degrees of Protection provided by Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30 minutes). Despite this classification, it is still possible for your device to be damaged in certain situations.

Basics

Instructional icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

Device overheating situations and solutions

When the device heats up while charging the battery

While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.

Do the following when the device heats up:

•

Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.

•

If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.

•

When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.

The wireless charging or fast charging feature is only available on supported models.

Basics

When the device heats up during use

When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.

•

During the initial setup after purchase or when restoring data

•

When downloading large files

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When using apps that require more power or using apps for extended periods

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When playing high-quality games for extended periods

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When recording videos for extended periods

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When streaming videos while using the maximum brightness setting

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When connecting to a TV

•

While multitasking (or, when running many apps in the background)

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When using Multi window

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When updating or installing apps while recording videos

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When downloading large files during a video call

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When recording videos while using a navigation app

•

When using large amount of data for syncing with the cloud, email, or other accounts

•

When using a navigation app in a car while the device is placed in direct sunlight

•

When using the mobile hotspot and tethering feature

•

When using the device in areas with weak signals or no reception

•

When charging the battery with a damaged USB cable

•

When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead

•

When you are roaming

Basics

Do the following when the device heats up:

•

Keep the device updated with the latest software.

•

Conflicts between running apps may cause the device to heat up. Restart the device.

•

Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.

•

Close apps that increase battery consumption or that run in the background when not in use.

•

Delete unnecessary files or unused apps.

•

Decrease the screen brightness.

•

If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.

Device limitations when the device overheats

When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.

•

If the device becomes hotter than usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and you will only be able to make emergency calls until the device cools down.

•

If the device overheats or feels hot for a prolonged period, a power off message will appear. Turn off the device, and wait until it cools down.

Basics

Precautions for operating environment

Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

•

Do not store your device in very cold or very hot temperatures.

•

Do not expose your device to direct sunlight for extended periods.

•

Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.

•

Do not place the device in any areas that may overheat, such as on an electric heating mat.

•

Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.

•

Never use a damaged charger or battery.

Basics

Device layout and functions

Package contents

Refer to the quick start guide for package contents.

•

The items supplied with the device and any available accessories may vary depending on the region or service provider.

•

The supplied items are designed only for this device and may not be compatible with other devices.

•

Appearances and specifications are subject to change without prior notice.

•

You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.

•

Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.

•

Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

Basics

Proximity/Light sensor

Device layout

►

Galaxy S9 models:

Speaker

Iris recognition LED

LED indicator

Volume key

Bixby key

Edge screen

Touchscreen

Front camera

Iris recognition camera

Power key

Edge screen

Multipurpose jack (USB

Type-C)

Basics

Rear camera

MST antenna

Microphone

GPS antenna

SIM card / Memory card tray

Flash

Fingerprint recognition

sensor

NFC antenna /

Wireless charging coil

Main antenna

Speaker

Microphone

Heart rate sensor

Earphone jack

Basics

Proximity/Light sensor

►

Galaxy S9+ models:

Speaker

Iris recognition LED

LED indicator

Volume key

Bixby key

Edge screen

Touchscreen

Front camera

Iris recognition camera

Power key

Edge screen

Multipurpose jack (USB

Type-C)

Basics

MST antenna

Microphone

SIM card / Memory card tray

GPS antenna

Rear camera (Dual)

NFC antenna /

Wireless charging coil

Main antenna

Speaker

Microphone

Flash

Heart rate sensor

Fingerprint recognition sensor

Earphone jack

When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears.

•

Connectivity problems and battery drain may occur in the following situations:

•

Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.

•

Do not cover the proximity/light sensor area with screen accessories, such as a screen protector or stickers. Doing so may cause the sensor to malfunction.

•

The colours on the Edge screen may look different depending on your viewing position.

–

If you attach metallic stickers on the antenna area of the device

–

If you attach a device cover made with metallic material to the device

–

If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection

Basics

Hard keys

Volume key

Bixby key

Key Function

•

Press and hold to turn the device on or off.

Power

•

Press to turn on or lock the screen.

•

Press to open Bixby Home. Refer to Bixby for more information.

Power key

Bixby

Volume

Soft buttons

Show and hide

Recents button

•

Press and hold to launch Bixby Voice. Refer to Bixby Voice for more information.

•

Press to adjust the device volume.

Back button

button

Home button

When you turn on the device, the soft buttons will appear at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. Refer to

Navigation bar (soft buttons) for more information.

Basics

Battery

Charging the battery

Charge the battery before using it for the first time or when it has been unused for extended periods.

Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.

•

Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.

•

Use only USB Type-C cable supplied with the device. The device may be damaged if you use Micro USB cable.

To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.

Connect the USB cable to the USB power adaptor.

Plug the USB cable into the device’s multipurpose jack.

Basics

Plug the USB power adaptor into an electric socket.

After fully charging, disconnect the charger from the device. Then, unplug the charger

from the electric socket.

Charging other devices

Use the USB connector (USB Type-C) to charge another mobile device with your device’s battery.

Plug the USB connector (USB Type-C) into your device’s multipurpose jack, and connect your device and the other device via the other device’s USB cable.

When charging starts, the battery charging icon will appear on the other device’s screen.

Your device The other

device

USB Connector

(USB Type-C)

The other device's

USB cable

The app selection pop-up window that appears on your device is for data transfer. Do not select an app from the pop-up window.

Basics

Reducing the battery consumption

Your device provides various options that help you conserve battery power.

•

Optimise the device using the device maintenance feature.

•

When you are not using the device, turn off the screen by pressing the Power key.

•

Activate power saving mode.

•

Close unnecessary apps.

•

Deactivate the Bluetooth feature when not in use.

•

Deactivate the Wi-Fi feature when not in use.

•

Deactivate auto-syncing of apps that need to be synced.

•

Decrease the backlight time.

•

Decrease the screen brightness.

Battery charging tips and precautions

•

When the battery power is low, the battery icon appears empty.

•

If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.

•

If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.

•

Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.

•

The device can be used while it is charging, but it may take longer to fully charge the battery.

•

If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.

Basics

•

While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.

•

If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.

•

If the device is not charging properly, take the device and the charger to a Samsung Service Centre.

Fast charging

The device has a built-in fast charging feature. You can charge the battery more quickly while the device or its screen is turned off.

Increasing the charging speed

To increase the charging speed, turn the device or its screen off when you charge the battery. While charging the battery when the device is turned off, the

If the fast charging feature is not activated, launch the

→

Battery

activate it.

→ →

•

You cannot use the built-in fast charging feature when you charge the battery using a standard battery charger.

•

If the device heats up or the ambient air temperature rises, the charging speed may decrease automatically. This is a normal operating condition to prevent damage to the device.

Advanced settings

, and then tap the

Settings

Fast cable charging

icon appears on the screen.

app, tap

Device maintenance

switch to

Basics

Wireless charging

The device has a built-in wireless charging coil. You can charge the battery using a wireless charger (sold separately).

Fast wireless charging

You can charge your device faster using the fast wireless charging feature. To use this feature, you must use a charger and components that support the fast wireless charging feature.

If the fast wireless charging feature is not activated, launch the

→

maintenance charging

switch to activate it.

•

The on/off option will be added in your device’s settings menu when you first place it on the charger.

•

A fan inside the charger may produce noise during fast wireless charging.

Battery

→ →

Advanced settings

, and then tap the

Settings

app, tap

Fast wireless

Charging the battery

Place the centre of the device’s back on the centre of the wireless charger.

The estimated charging time will appear on the screen. The actual charging time may vary depending on the charging conditions.

Device

Basics

After fully charging, disconnect the device from the wireless charger.

Precautions for wireless charging

•

Do not place the device on the wireless charger with a credit card or radiofrequency identification (RFID) card (such as a transportation card or a key card) placed between the back of the device and the device cover.

•

Do not place the device on the wireless charger when conductive materials, such as metal objects and magnets, are placed between the device and the wireless charger.

The device may not charge properly or may overheat, or the device and the cards may be damaged.

•

If you use the wireless charger in areas with weak network signals, you may lose network reception.

•

Use Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly.

SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card

Insert the SIM or USIM card provided by the mobile telephone service provider.

For dual SIM models, you can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device. In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.

Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider.

Basics

►

Single SIM models:

2 3

Basics

►

Dual SIM models:

21 3

Basics

Insert the ejection pin into the hole on the tray to loosen the tray.

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Pull out the tray gently from the tray slot.

►

Single SIM models: Place the SIM or USIM card on the tray 1 with the gold-coloured

contacts facing downwards.

►

Dual SIM models: Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards. Place the primary SIM or USIM card on the tray 1 ( secondary SIM or USIM card on the tray 2 (

2 ).

Tray 1

Tray 2

Gently press the SIM or USIM card into the tray to secure it.

If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.

Insert the tray back into the tray slot.

1 ) and the

•

If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.

•

Fully insert the tray into the tray slot to prevent liquid from entering your device.

Basics

Correct card installation

►

Single SIM models:

Nano-SIM card

►

Dual SIM models:

Nano-SIM card 1

microSD card

Nano-SIM card 2

Nano-SIM card

microSD card

•

Use only a nano-SIM card.

•

You cannot insert a nano-SIM card and a microSD card in tray 2 at the same time.

Basics

Removing the SIM or USIM card

Insert the ejection pin into the hole on the tray to loosen the tray.

Pull out the tray gently from the tray slot.

Remove the SIM or USIM card.

Insert the tray back into the tray slot.

Using dual SIM or USIM cards (dual SIM models)

If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.

Activating SIM or USIM cards

Launch the card and tap the switch to activate it.

Settings

app and tap

Connections

→

SIM card manager

. Select a SIM or USIM

Customising SIM or USIM cards

Launch the USIM card to access the following options:

•

Icon

•

Name

•

Network mode

Settings

: Change the icon of the SIM or USIM card.

: Change the display name of the SIM or USIM card.

app, tap

: Select a network type to use with the SIM or USIM card.

Connections

→

SIM card manager

, and then select a SIM or

Setting preferred SIM or USIM cards

When two cards are activated, you can assign voice calls, messaging, and data services to specific cards.

Launch the preferences for your cards in

Settings

app, tap

Connections

PREFERRED SIM CARD

→

SIM card manager

, and then set the feature

Basics

Memory card (microSD card)

Installing a memory card

Your device’s memory card capacity may vary from other models and some memory cards may not be compatible with your device depending on the memory card manufacturer and type. To view your device’s maximum memory card capacity, refer to the Samsung website.

•

Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.

•

Use caution to insert the memory card right-side up.

•

The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device will ask to reformat the card or will not recognise the card. To use the memory card, you must format it. If your device cannot format or recognise the memory card, contact the memory card manufacturer or a Samsung Service Centre.

•

Frequent writing and erasing of data shortens the lifespan of memory cards.

•

When inserting a memory card into the device, the memory card’s file directory appears in the

My Files

→

SD card

folder.

Basics

2 3

Insert the ejection pin into the hole on the tray to loosen the tray.

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Pull out the tray gently from the tray slot.

When you remove the tray from the device, the mobile data connection will be disabled.

Basics

Place a memory card on the tray 2 with the gold-coloured contacts facing downwards.

Tray 1

Tray 2

Gently press the memory card into the tray to secure it.

If the card is not fixed firmly into the tray, the memory card may leave or fall out of the tray.

Insert the tray back into the tray slot.

•

If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.

•

Fully insert the tray into the tray slot to prevent liquid from entering your device.

Removing the memory card

Before removing the memory card, first unmount it for safe removal.

Launch the

→

SD card

Insert the ejection pin into the hole on the tray to loosen the tray.

Pull out the tray gently from the tray slot.

Settings

→

UNMOUNT

app and tap

Device maintenance

→

Storage

→ →

Storage settings

Basics

Remove the memory card.

Insert the tray back into the tray slot.

Do not remove external storage, such as a memory card or USB storage, while the device is transferring or accessing information, or right after transferring data. Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.

Formatting the memory card

A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device.

Launch the

→

SD card

Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturer’s warranty does not cover loss of data resulting from user actions.

Settings

→

Format

app and tap

Device maintenance

→

Storage

→ →

Storage settings

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