Samsung SM-G928VZWAVZW, SM-G928VZKFVZW, SM-G928VZKEVZW, SM-G928VZKAVZW, SM-G928VZDFVZW User Manual

User Guide

SMARTPHONE

User Manual

Please read this manual before operating your device

and keep it for future reference.

Legal Notices

Legal Notices

WARNING! This product contains chemicals known to
the State of California to cause cancer, birth defects, or
other reproductive harm. For more information, please
call 1-800-SAMSUNG (726-7864).

Intellectual Property

All Intellectual Property, as defined below, owned by
or which is otherwise the property of Samsung or its
respective suppliers relating to the SAMSUNG Phone,
including but not limited to, accessories, parts, or
software relating there to (the “Phone System”), is
proprietary to Samsung and protected under federal
laws, state laws, and international treaty provisions.
Intellectual Property includes, but is not limited to,
inventions (patentable or unpatentable), patents, trade
secrets, copyrights, software, computer programs, and
related documentation and other works of authorship.
You may not infringe or otherwise violate the rights
secured by the Intellectual Property. Moreover,
you agree that you will not (and will not attempt to)
modify, prepare derivative works of, reverse engineer,

decompile, disassemble, or otherwise attempt to
create source code from the software. No title to or
ownership in the Intellectual Property is transferred to
you. All applicable rights of the Intellectual Property
shall remain with SAMSUNG and its suppliers.

Open Source Software

Some software components of this product, including
but not limited to ‘PowerTOP’ and ‘e2fsprogs’,
incorporate source code covered under GNU General
Public License (GPL), GNU Lesser General Public
License (LGPL), OpenSSL License, BSD License and
other open source licenses. To obtain the source code
covered under the open source licenses, please visit:

opensource.samsung.com

i

VZW_G928V_EN_UM_TN_PC2_051116_FINAL

Legal Notices

Disclaimer of Warranties;
Exclusion of Liability

EXCEPT AS SET FORTH IN THE EXPRESS
WARRANTY CONTAINED ON THE WARRANTY
PAGE ENCLOSED WITH THE PRODUCT, THE
PURCHASER TAKES THE PRODUCT “AS IS”, AND
SAMSUNG MAKES NO EXPRESS OR IMPLIED
WARRANTY OF ANY KIND WHATSOEVER WITH
RESPECT TO THE PRODUCT, INCLUDING BUT
NOT LIMITED TO THE MERCHANTABILITY OF THE
PRODUCT OR ITS FITNESS FOR ANY PARTICULAR
PURPOSE OR USE; THE DESIGN, CONDITION OR
QUALITY OF THE PRODUCT; THE PERFORMANCE
OF THE PRODUCT; THE WORKMANSHIP OF THE
PRODUCT OR THE COMPONENTS CONTAINED
THEREIN; OR COMPLIANCE OF THE PRODUCT
WITH THE REQUIREMENTS OF ANY LAW, RULE,
SPECIFICATION OR CONTRACT PERTAINING
THERETO. NOTHING CONTAINED IN THE
INSTRUCTION MANUAL SHALL BE CONSTRUED
TO CREATE AN EXPRESS OR IMPLIED WARRANTY
OF ANY KIND WHATSOEVER WITH RESPECT TO
THE PRODUCT. IN ADDITION, SAMSUNG SHALL
NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND

RESULTING FROM THE PURCHASE OR USE OF THE
PRODUCT OR ARISING FROM THE BREACH OF THE
EXPRESS WARRANTY, INCLUDING INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOSS
OF ANTICIPATED PROFITS OR BENEFITS.

Modification of Software

SAMSUNG IS NOT LIABLE FOR PERFORMANCE
ISSUES OR INCOMPATIBILITIES CAUSED BY YOUR
EDITING OF REGISTRY SETTINGS, OR YOUR
MODIFICATION OF OPERATING SYSTEM SOFTWARE.

USING CUSTOM OPERATING SYSTEM SOFTWARE
MAY CAUSE YOUR DEVICE AND APPLICATIONS
TO WORK IMPROPERLY. YOUR CARRIER MAY
NOT PERMIT USERS TO DOWNLOAD CERTAIN
SOFTWARE, SUCH AS CUSTOM OS.

IF YOUR CARRIER PROHIBITS THIS, IF YOU
ATTEMPT TO DOWNLOAD SOFTWARE ONTO THE
DEVICE WITHOUT AUTHORIZATION, YOU WILL
BE NOTIFIED ON THE SCREEN THAT THE PHONE
WILL NO LONGER OPERATE AND BE INSTRUCTED

ii

Legal Notices

TO POWER DOWN THE DEVICE. YOU MUST THEN
CONTACT YOUR CARRIER TO RESTORE THE DEVICE
TO THE CARRIER AUTHORIZED SETTINGS.

Samsung KNOX

Samsung KNOX™ is Samsung’s security platform and
is a mark for a Samsung device tested for security
with enterprise use in mind. Additional licensing fee
may be required. For more information about KNOX,
please refer to: samsung.com/us/knox [041615]

Samsung Electronics America
(SEA), Inc.

Address:
85 Challenger Road
Ridgefield Park,
New Jersey 07660

Phone:
1-800-SAMSUNG (726-7864)

Internet Address:

samsung.com

©2016 Samsung Electronics America, Inc. Samsung,
Samsung Galaxy, MultiWindow, SHealth, SVoice,
and Samsung Milk Music are all trademarks of
SamsungElectronics Co., Ltd.

Other marks are the property of their respective
owners.

Note: Screen images are simulated. Appearance of
device may vary.

Do you have questions about your
Samsung Mobile Device?

For 24 hour information and assistance, we offer a
new FAQ/ARS System (Automated Response System)
at: samsung.com/us/support

The actual available capacity of the internal memory is
less than the specified capacity because the operating
system and default applications occupy part of the
memory. The available capacity may change when you
upgrade the device.

iii

Legal Notices

Legal Information

Important legal information can be accessed in writing
on the mobile device or at samsung.com

READ THIS INFORMATION BEFORE USING YOUR
MOBILE DEVICE.

Samsung Limited Warranty - This product is

covered under the applicable Samsung Limited
Warranty INCLUDING ITS DISPUTE RESOLUTION

PROCEDURE and your right to opt out of arbitration
within 30 calendar days of the first consumer
purchase. You may opt out by either sending
an email to [e-mail] with the
subject line “Arbitration Opt-Out” or by calling
1-800-SAMSUNG (726-7864) . For more detailed

procedures, please refer to the “Dispute Resolution
Procedures and Arbitration and Opt-Out” section of
the Limited Warranty.

Full written terms and detailed information about
the warranty and obtaining service are available
on the device at: Settings > About phone >
Legalinformation > Samsung legal or you may
access the online version of the Health/Safety and
Warranty guide for your device at:

English

samsung.com/us/Legal/Phone-HSGuide

Spanish

samsung.com/us/Legal/Phone-HSGuide -SP

The online version of the End User License
Agreement (EULA) for your device can be found
online at:

samsung.com/us/Legal/SamsungLegal-EULA4

iv

Table of Contents

Table of Contents

Getting Started ...............................................................1

Front View ...........................................................................2

Back View ...........................................................................4

Assemble Your Device .....................................................6

Set Up Your Device ........................................................... 9

Set Up Accounts on Your Device .................................11

Know Your Device

Home Screen ...................................................................14

Status Bar .........................................................................20

Navigation .........................................................................22

Notification Panel ............................................................24

Multi Window ....................................................................28

Edge Screen .....................................................................31

Enter Text ..........................................................................34

Emergency Mode ............................................................38

......................................................13

Calling .................................................................................

Phone Screen ..................................................................41

Make and Answer Calls .................................................44

Speed Dial ........................................................................ 51

Emergency Calls ............................................................. 53

Set Up and Access Voicemail ......................................55

Applications

Apps List ...........................................................................58

Google Apps ....................................................................62

Verizon Apps ....................................................................65

Additional Apps ...............................................................67

Calculator .......................................................................... 69

Calendar ...........................................................................71

Camera and Video .......................................................... 74

Clock .................................................................................82

v

....................................................................57

40

Table of Contents

Contacts ............................................................................86

Email ..................................................................................92

Emergency Alerts ............................................................96

Gallery ............................................................................... 97

Memo ............................................................................. 100

Message+ ...................................................................... 102

Messages ...................................................................... 105

Music Player ..................................................................109

My Files .......................................................................... 112

S Health ......................................................................... 114

S Voice ...........................................................................116

Video Player .................................................................. 117

Voice Recorder ............................................................. 120

Settings .......................................................................... 122

How to Use Settings .................................................... 123

Airplane Mode .............................................................. 125

Wi-Fi ................................................................................ 126

Bluetooth ........................................................................ 130

Mobile Hotspot and Tethering .................................... 133

Data Usage ................................................................... 137

Mobile Networks ........................................................... 138

Advanced Calling ......................................................... 139

More Settings ................................................................ 141

Sounds and Vibration .................................................. 145

Notifications ................................................................... 150

Display and Wallpaper ................................................151

Edge Screen Settings ..................................................156

Advanced Features ......................................................160

Storage ........................................................................... 162

Battery ............................................................................ 164

Applications Settings ................................................... 165

NFC and Payment ........................................................ 168

Themes .......................................................................... 170

Location ......................................................................... 171

Lock Screen and Security .......................................... 173

Privacy and Safety ....................................................... 180

Easy Mode ..................................................................... 183

vi

Table of Contents

Accounts ........................................................................ 184

Language and Input Settings ..................................... 186

Backup and Reset ....................................................... 190

Date and Time .............................................................. 193

Accessibility .................................................................. 194

Help ................................................................................ 198

About Phone ................................................................. 199

System Updates ........................................................... 200

vii

Getting Started

Learn about your mobile device
hardware, assembly procedures,
and how to get started using your
new device.

Front View

Home key/Finger scanner

Getting Started

Proximity sensors

Status light

Volume keys

Recent

Earpiece

2

Front camera

Power key

Back

Front View

Front View

Earpiece: Listen to a call.

•

Front camera: Take self-portraits and record

•

videos of yourself.

Power key: Press and hold to turn the device

•

on or off, restart it, or for quick access to
Emergencymode. Press to lock or wake up
thescreen.

Back: Return to the previous screen or close a

•

dialog box, menu, or keyboard.

Home key/Finger scanner: Return to the Home

•

screen. Activate the Fingerprint security feature.

Getting Started

Recent: Tap to display recent apps, or touch and

•

hold for Multi window™.

Volume keys: Adjust the volume of your device’s

•

sounds and audio playback.

Status light: Display a light when the battery is

•

low, charging, or fully charged, when a notification
arrives, or when recording voice.

Proximity sensors: Detect the presence of objects

•

near the device.

3

Front View

Back View

Microphone

Rear camera

USB charger/Accessory port

Getting Started

Speaker

SIM card tray

4

Flash

Heart rate sensor

Headset jack

Microphone

Back View

Back View

SIM card tray: Store the SIM card.

•

Formore information, see “Install the SIM Card” on

page6.

Flash: Illuminate subjects in low-light environments

•

when taking a photo or recording video.

Heart rate sensor: Measure your heart rate using

•

your fingertip when using the S Health™ app. For
more information, see “S Health” on page114.

Headset jack: Connect an optional headset.

•

Getting Started Back View

Microphone: Record audio and detect voice

•

commands.

USB charger/Accessory port: Connect the

•

USBcharger (included) and other optional
accessories (not included) .

Speaker: Play music and other sounds.

•

Rear camera: Take pictures and record videos.

•

5

Assemble Your Device

This section helps you to assemble your
device.

Install the SIM Card

When you subscribe to a cellular network, you are
provided with a plug-in SIM card. During activation,
your SIM card is loaded with your subscription details,
such as your Personal Identification Number (PIN) ,
available optional services, and other features.

Warning: Please be careful when handling the SIMcard
to avoid damaging it. Keep all SIM cards outof reach of
small children.

Caution: Exercise care when using the removal tool to
eject the internal SIM card tray.

1. Insert the removal tool into the hole on the
SIMcard tray, and then push until the tray
popsout.

2. Place the SIM card on the tray.

Make sure that the card’s gold contacts face

•

down into the device and that the card is
positioned as shown.

3. Slide the SIM card tray back into the slot.

Important: Ensure that the SIM card tray is closed
tightly.

Getting Started

6

Assemble Your Device

Caution: If the SIM card is not inserted correctly, the
device cannot detect it. Reorient the SIM card and place
it back into the slot if it is notdetected.

Charge the Battery

Your device is powered by a rechargeable, standard
Li-Ion battery. A USB charger (charging head and
USBcable) is included with the device for charging
the battery from any standard outlet.

The battery comes partially charged. A fully
discharged battery requires up to four hours of charge
time. You can use the device while charging.

Note: It is recommended you fully charge the battery
before using your device for the first time.

Note: For fastest charging times, use the Samsung
Adaptive Fast Charger that came with your device. This
charger provides faster charging only when connected to
devices that support Adaptive Fast Charging.

Caution: Use only charging devices approved by
Samsung. Samsung accessories are designed for your
device to maximize battery life. Using other accessories
may invalidate your warranty and may cause damage.

1. Insert the USB cable into the USB charger/
Accessory port.

2. Connect the USB cable to the charging head, and
then plug the charging head into a standard outlet.

3. Unplug the charging head from the outlet and
remove the USB cable from the device when
charging is complete.

Note: This device is also compatible with wireless
charging devices approved by Samsung, which are
soldseparately.

Getting Started Assemble Your Device

7

When to Charge the Battery

When the battery is low and only a few minutes of
operation remain, the device sounds a warning tone at
regular intervals.

In this condition, your device conserves its remaining
battery power by dimming the screen.

When the battery level becomes too low, the device
automatically turns off.

For a quick check of your battery level:
► View the battery charge indicator located in the

top right corner of your device’s display. Asolid
color indicates a full charge. ( )

You can also choose to display a percentage
value. Viewing a percentage value can provide a
better idea of the remaining charge on the battery.
For more information, see “Battery” on page164.

Getting Started Assemble Your Device

8

Set Up Your Device

Turn Your Device On or Off

The instructions below explain how to turn your device
on or off.

Turn the Device On

To turn the device on:
► Press and hold the Power key until the device

turns on.

Turn the Device Off

To turn the device off:

1. Press and hold the Power key until the
Deviceoptions menu is displayed.

2. Tap Power off, and confirm if prompted.

Getting Started

Reset the Device

If your device stops responding to taps or finger
gestures and you are unable to turn it off, youcan
reset your device.

► Press and hold the Power key and the

Volumedown key at the same time for

morethanseven seconds.

9

Set Up Your Device

Initial Set Up

The first time you turn your device on, a Welcome
screen is displayed. It guides you through the basics
of setting up your device.

Follow the prompts to choose a default language,
connect to a Wi-Fi® network, set up accounts, choose
location services, learn about your device’s features,
and more.

Note: Voice Assistant provides voice prompts and
descriptions of items on the screen to improve
accessibility. During setup, you can enable or disable
Voice Assistant by pressing the Home key quickly
threetimes.

Secure Your Device

Use your device’s screen lock features to secure your
device.

Lock the Device

By default, the device locks automatically when the
screen times out.

To lock the device:
► Press the Power key.

Unlock the Device

The default Screen lock on your device is Swipe.

Note: To choose a more secure screen lock,
see “Set a Screen Lock” on page173.

To unlock the device:
► Press the Power key or Home key, and then drag

your finger across the screen.

Getting Started Set Up Your Device

10

Set Up Accounts on Your Device

Samsung Account

Create a Samsung account for access to Samsung
content and apps on your device. When you turn on
your device for the first time, set up your existing
Samsung account or create a new Samsung account.

– or –

To create a new Samsung account or set up your
Samsung account on your device at any time,
use Accounts settings. Formore information,
see“Accounts” on page184.

► From a Home screen, tap Apps > Settings >

Accounts > Addaccount > Samsungaccount.

Getting Started

Google Account

Your new device uses your Google™ Account to
fully utilize its Android™ features, including Gmail™,
GoogleHangouts™, and the Google Play™ store.

When you turn on your device for the first time, set
up your existing Google Account or create a new
GoogleAccount.

– or –

To create a new Google Account or set up your
Google Account on your device at any time,
use Accounts settings. Formore information,
see“Accounts” on page184.

► From a Home screen, tap Apps > Settings >

Accounts > Addaccount > Google.

11

Set Up Accounts on Your Device

Factory Reset Protection

When you sign in to a Google Account on your device,
Factory Reset Protection is turned on. Factory Reset
Protection (FRP) prevents other people from using
your device if it is reset to factory settings without
your permission. For example, if your device is lost
or stolen and a factory data reset is performed, only
someone with your Google Account username and
password can use the device.

You will not be able to access the device after
a factory data reset if you do not have your
GoogleAccount username and password. For more
information, see “Factory Data Reset” on page191.

Caution: You should remove your Google Account
before shipping your device to Samsung or any other
service provider for service and before resetting the
device to factory settings.

Enable Factory Reset Protection

Adding a Google Account to your device automatically
turns on the Factory Reset Protection (FRP) security
feature. For more information, see google.com.

Disable Factory Reset Protection

To disable FRP, remove all Google Accounts from the
device.

1. From a Home screen, tap Apps > Settings.

2. Tap Accounts > Google.

If you have more than one Google Account on

•

your device, tap the Google Account you want
to remove.

3. Tap More > Remove account.

Getting Started Set Up Accounts on Your Device

12

Know Your Device

Learn some of the key features of
your mobile device, including the
screens and icons, as well as how
to navigate the device and enter
text using the keyboard.

Warning: Please note that a touch screen
responds best to a light touch from the pad
of your finger or a capacitive stylus. Using
excessive force or a metallic object when
pressing on the touch screen may damage
the tempered glass surface and void the
warranty.

Home Screen

Home screen indicator

Primary app shortcuts

Know Your Device

Notification icons

Widget

App shortcuts

Status icons

Status bar

Edge screen handle

14

App folder

Apps list

Home Screen

Home Screen Features

Status icons: Displays information about the

•

device, such as the network signal strength, battery
level, and the time.

Status bar: Displays device status icons (right) and

•

notification icons (left).

Edge screen handle: Reveals the Edge screen.

•

App folder: Groups multiple apps into a folder.

•

Apps list: Allows quick access to all of your

•

applications.

Know Your Device Home Screen

Primary app shortcuts: Displays these shortcuts

•

on all Home screens.

Home screen indicator: Indicates which

•

Homescreen is currently visible.

App shortcuts: Launches your favorite applications.

•

Widget: Runs as a simple application extension

•

(notashortcut) on a Home screen.

Notification icons: Displays new messages and

•

emails, available software updates, and more.

15

Customize your Home screens by adding
application shortcuts, widgets, folders,
andcustom wallpapers.

To access Home screen manager:
► From a Home screen, pinch the screen.

– or –

Touch and hold an empty space on the screen.

Manage Home Screens

Your device comes with multiple Home screens to
hold app shortcuts and widgets. You can add, remove,
change the order of screens, as well as choose a
different main Home screen.

1. From a Home screen, pinch the screen.

2. Use these options to manage screens:

Add a screen: Swipe to the end of the

•

screens, and then tap Add.

Remove a screen: Touch and hold a screen,

•

and then drag it to Remove.

Set a screen as the main Home screen: Tap

•

Main Home screen at the top of a screen.

This screen is displayed when you press the
Home key.

Change the order of screens: Touch

•

and hold a screen, and then drag it to a
newposition.

Flipboard Briefing: Swipe to the left of the

•

screens to find the Flipboard Briefing screen.
To enable or disable this feature, tap On/Off at
the top of the screen.

Know Your Device Home Screen

16

Wallpapers

Change the look of the Home and Lock screens with
wallpaper. You can display a favorite picture or choose
from preloaded wallpapers.

1. From a Home screen, pinch the screen.

2. Tap Wallpapers to customize.

For more information, see “Display and Wallpaper” on

page151.

To access Wallpaper settings:

► From a Home screen, tap Apps > Settings >

Display and wallpaper > Wallpaper.

Widgets

Widgets are simple application extensions that
run on a Homescreen. There are many kinds
of widgets, including links to a specific contact,
Internet bookmarks, Gmail and email accounts, and
manyothers.

Add a Widget to a Home Screen

You can add a widget to a Home screen.

1. From a Home screen, pinch the screen.

2. Tap Widgets.

3. Touch and hold a widget, drag it to a Homescreen,
and release it.

Remove a Widget

You can remove a widget that you added to a Home
screen.

1. From a Home screen, touch and hold a widget to
releaseit.

2. Drag the widget to Remove and releaseit.

Note: Removing a widget does not delete the widget, it
just removes the widget from the Home screen.

Know Your Device Home Screen

17

Themes

Set visual themes for all system screens and icons on
your device.

1. From a Home screen, pinch the screen.

2. Tap Themes to customize.

For more information, see “Themes” on page170.

To access Theme settings:

► From a Home screen, tap Apps > Settings>

Themes.

Screen Grid

Change the number of icons that can be placed on
each Home screen by changing the Screen grid
dimensions.

1. From a Home screen, pinch the screen.

2. Tap Screen grid.

3. Tap a dimension option (4 x 4, 4 x 5, or 5 x 5) to
preview its appearance. The numbers indicate how
many icons can be placed horizontally by how
many icons can be placed vertically.

4. Tap Apply to apply the selected dimensions.

App Shortcuts

You can use app shortcuts to launch an app from any
Home screen.

Add a Shortcut to a Home Screen

You can add a shortcut to a Home screen.

1. From a Home screen, tap Apps.

2. Touch and hold an app shortcut, drag it to a Home
screen, and then release it.

Know Your Device Home Screen

18

Remove a Shortcut

You can remove a shortcut that you added to a
Homescreen.

1. Touch and hold an app shortcut to releaseit.

2. Drag the app shortcut to Remove and
releaseit.

Note: Removing a shortcut does not delete the app, it
just removes the shortcut from the Home screen.

Folders

Place folders on a Home screen to organize items.

Create a Folder

You can create an app folder on a Home screen.

1. From a Home screen, touch and hold an app
shortcut and drag it on top of another app shortcut
until a highlighted box appears.

2. Release the app shortcut to create the folder.

Enter folder name: Enter a name for the

•

folder.

Palette: Change the color.

•

Add application: Place more apps in the

•

older. Tap apps to select them, and then tap

f
Add.

3. Tap anywhere outside of the folder to close it.

To add more apps, touch and hold an app

•

shortcut and drag it to the folder.

Remove a Folder from a Home Screen

You can remove a folder that you added to a
Homescreen.

1. Touch and hold the folder until it detaches.

2. Drag the folder to Remove and release it.

Know Your Device Home Screen

19

Status Bar

The Status bar at the top of the Home
screen provides device information (such as

Status Icons

Mute mode: Mute mode is enabled.

network status, battery charge, and time) on
the right side and notification alerts on the
left.

Status Icons

Battery full: Batter y is fully charged.

Battery low: Battery is low.

Battery charging: Batter y is charging.

Vibrate mode: Vibrate mode is enabled.

Know Your Device Status Bar

20

4G LTE active: The device is connected to a
4GLTE wireless network.

Signal strength: Cellular network signal
strength.

Network not available: No wireless network
is available.

Wi-Fi active: Wi-Fi is active.

Wi-Fi available: A Wi-Fi network is available.

NFC enabled: NFC (Near Field

Communication) is enabled.

Notification Icons Notification Icons

Missed call: A call has been missed.

File upload in progress: File is being

uploaded or sent.

Call in progress: A call is in progress.

Call on hold: A call is on hold.

New email: New email has arrived.

New Gmail: New Gmail has arrived.

New voicemail: New voicemail message has

been received.

New message: New text or multimedia
message has arrived.

File download in progress: Download of a
file or app is in progress.

Know Your Device Status Bar

21

GPS active: Location service (GPS) is active
and acquiring a signal.

App updates available: App updates are
available from the Google Play store.

App updates complete: App installation or
updates are complete.