Samsung SM-G928PZKFSPR, SM-G928PZKESPR, SM-G928PZKASPR, SM-G928PZDESPR, SM-G928PZDASPR User Manual
User Guide
[UG template version 15b]
[Sprint-Samsung-S6edge+-UM-Eng-070116-FINAL]
Table of Contents
Introduction 1 ....................................................................................................................................................
About the User Guide 1
Access Instructions on Phone 2
Access Help 2
Get Support from Sprint Zone 3
Get Started 4
Basic Operations 16
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Parts and Functions 4
Charge the Battery 7
Turn Your Phone On and Off 8
Use the Touchscreen 10
Activate Your Phone 13
Complete the Setup Screens 14
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Basics 16
Home Screen and Applications (Apps) List 16
Phone Settings Menu 17
Portrait and Landscape Screen Orientation 17
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Capture Screenshots 18
Edge Screen 18
Edge Screen Options 19
Applications 26
Launch Applications 26
Apps List 26
Phone Number 31
Airplane Mode 32
Enter Text 32
Samsung Keyboard 32
Google Voice Typing 34
Tips for Editing Text 35
Google Account 35
Create a Google Account 35
Sign In to Your Google Account 42
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TOC i
Factory Reset Protection 46 ............................................................................................................
Google Play Store 47
Find and Install an App 47
Request a Refund for a Paid App 48
Update an App 49
Uninstall an App 51
Get Help with Google Play 52
Lock and Unlock Your Screen 53
Update Your Phone 55
Update Your Phone Software 55
Update Your Profile 58
Update Your PRL 59
Your Phone's Home Screen 60
Home Screen Basics 60
Home Screen Layout 60
Extended Home Screens 61
Status Bar and Notification Panel 63
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Status Bar 63
Notification Panel 65
S Finder 68
Quick Connect 69
Multi Window 70
Customize the Home Screen 71
Change the Wallpaper 72
Add Shortcuts to the Home Screen 73
Add Widgets to the Home Screen 74
Add Folders to the Home Screen 75
Phone App 76
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Place and Answer Calls 76
Call Using the Phone Dialer 77
Call Emergency Numbers 78
Answer Phone Calls 79
In-Call Screen Layout and Options 82
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Place a Call from Contacts 84
Call from Call Logs 85
TOC ii
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Optional Services 87 ................................................................................................................................
Voicemail Setup 87
Visual Voicemail 88
Set Up Visual Voicemail 88
Review Visual Voicemail 89
Listen to Multiple Voicemail Messages 90
Visual Voicemail Options 91
Configure Visual Voicemail Settings 91
Wi-Fi Calling 94
Caller ID Blocking 95
Call Waiting 96
Conference Calling 97
Call Forwarding 99
Call Settings 101
Contacts 103
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Contacts Screen Layout 103
Add a Contact 104
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View Contacts 108
Edit a Contact 109
Delete a Contact 111
Share a Contact 112
Profile Sharing 114
Import Contacts 116
Back Up Contacts 117
Messaging and Internet 118
Text and Multimedia Messaging 118
Send a Text Message 118
Send a Multimedia Message (MMS) 119
Use Enhanced Messaging 121
Save and Resume a Draft Message 125
New Messages Notification 126
Manage Message Conversations 126
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Gmail 129
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Create and Send a Gmail Message 129
Check Received Gmail Messages 131
TOC iii
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Use Gmail Labels 133 ......................................................................................................................
Archive Gmail Threads 134
Mute Gmail Threads 135
Delete Gmail Threads 136
Search Gmail Messages 137
Report Spam Gmail 139
Add Another Google (Gmail) Account 140
Switching Between Gmail Accounts 142
Gmail Settings 143
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Email 144
Set Up an Email Account 144
Add an Email Account 145
Add an Exchange ActiveSync Account 148
Compose and Send Email 150
Open Email Messages 152
Delete an Email Account 154
Manage Your Email Inbox 156
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Exchange ActiveSync Email Features 157
Data Services General Information (LTE and 3G Networks) 159
4G LTE 159
Your User Name 161
Data Connection Status and Indicators 163
Browser 163
Use the Browser 164
Add a Bookmark 165
View Browser History 166
Open New Browser Tab 167
Chrome Browser 169
Camera and Video 171
Camera Overview 171
Take Pictures and Record Videos 173
Take a Picture 173
Record Videos 174
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Shooting Modes 175
View Pictures and Videos Using Gallery 177
TOC iv
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Edit Pictures 180 ......................................................................................................................................
Auto Adjust a Picture 180
Rotate a Picture 181
Crop a Picture 182
Draw on a Picture 183
Share Pictures and Videos 185
Send Pictures or Videos by Email or Gmail 185
Send a Picture or Video by Multimedia Message 186
Send Pictures or Videos Using Bluetooth 187
Share Pictures or Videos via Additional Apps or Social Media 189
Share Videos on YouTube 190
Camera Options and Settings 191
Switch Cameras 191
Set Camera Options 192
Live Broadcasting 193
Useful Apps and Features 197
Sprint Zone 197
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Sprint Family Locator 197
Sprint FamilyWall 198
Sprint Fun & Games 198
Sprint Music Plus 198
Sprint TV & Movies 199
1Weather 200
Amazon 200
App Spotlight 200
Calculator 200
Calendar 201
Clock 209
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Add an Event to the Calendar 202
View Calendar Events 205
Share Calendar Events 206
Sync Calendars 208
Synchronize an Exchange ActiveSync Calendar 209
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Set Alarms 211
World Clock 212
TOC v
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Stopwatch 213 .................................................................................................................................
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Timer 214
Galaxy Apps 214
Gallery 214
Google Hangouts 216
Google Maps 217
Google Play Movies & TV 219
Google Play Music App 220
Play Music with Google Play 220
Google Play Music Screen Layout 221
Create Playlists in Google Play Music 222
Google Search 223
Use Google Search 223
Use Google Voice Search 225
Facebook 225
Instagram 226
Lookout 227
Memo 227
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Messenger 228
Microsoft Excel 228
Microsoft OneDrive 229
Microsoft OneNote 229
Microsoft PowerPoint 229
Microsoft Word 229
Music 230
My Files 233
NASCAR Mobile 234
NextRadio 234
Pages Manager 234
S Health 234
S Voice 237
Samsung Gear 237
Samsung Milk Music 237
Samsung Pay 238
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Samsung+ 239
TOC vi
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SideSync 239 ...........................................................................................................................................
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Video 239
Voice Recorder 241
YouTube 243
Connectivity 245
Transfer Files Between Your Phone and a Computer 245
Wi-Fi 247....
Bluetooth 253
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Turn Wi-Fi On and Connect to a Wireless Network 247.
Wi-Fi Settings 249
Disconnect Wi-Fi 250
Wi-Fi Direct 251
Bluetooth Information 254
Enable Bluetooth 254
Pair Bluetooth Devices 256
Connect to a Paired Bluetooth Device 257
Share Information Using Bluetooth 258
Receiving Data via Bluetooth 261
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Global Services 262
Set the Communications Method for Global Use 262
Select a Carrier 263
Activate Sprint Worldwide Service on Your Account 264
Your Phone’s SIM Card for International GSM Roaming 264
Enable Global Roaming Mode 265
Make and Receive Worldwide Calls 268
Sprint International Voicemail Service 269
International Data Roaming 270
Contact Sprint for Assistance with International Service 271
Settings 273
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Basic Settings 273
Wi-Fi Calling Settings 276
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Set Up Your Voicemail Access Number for International Use 269
Access Your Voicemail Internationally 270
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Access Email and Data Services Internationally 271
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Wi-Fi Settings Menu 278
TOC vii
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Bluetooth Settings 281 .............................................................................................................................
Airplane Mode 282
Hotspot Settings 283
Tethering Settings 286
Data Usage Settings 287
Mobile Networks Settings 289
NFC and Payment 290
More Connection Settings 293
Nearby Device Scanning 294
Printing 294
MirrorLink 299
Virtual Private Networks (VPN) 300
Smart Manager 307
Applications Settings 309
Application Manager 310
Application Manager 310
Default Applications 313
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Calendar Settings 314
Camera Settings 315
Contacts Settings 316
Email Settings 318
Internet Settings 321
Messages Settings 322
Music Settings 325
Phone Settings 326
S Voice Settings 328
Weather Settings 330
Google Settings 331
Sounds and Notifications Settings 332
Sound Mode 334
Vibrate While Ringing 335
Volume 335
Vibration Intensity 336
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Ringtones and Sounds 337
Vibration Pattern 338
TOC viii
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Notification Sound 339 .....................................................................................................................
Do Not Disturb 340
System Sounds 341
Key-Tap Feedback 342
Sound Quality and Effects 343
Display Settings 344
Edge Screen Settings 346
Advanced Features 349
Wallpaper 350
Themes 351
Home Screen Settings 352
Lock Screen and Security Settings 352
Privacy and Safety 363
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Lock Screen and Security Overview 353
Screen Lock 354
Disable the Screen Lock 360
Device Security 361
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Location Settings 364
App Permissions 368
Private Mode 368
Report Diagnostic Info 369
Send SOS Message 370
Easy Mode 371
Accessibility Settings 373
Add Accounts 381
Backup and Reset 383
Language and Input Settings 385
Battery Settings 390
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Vision Accessibility Settings 375
Hearing Accessibility Settings 377
Dexterity and Interaction Settings 378
Configure Other Accessibility Settings 380
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Power Saving Mode 391
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Ultra Power Saving Mode 392
Additional Battery Features 393
TOC ix
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Storage Settings 394 ................................................................................................................................
Date and Time Settings 395
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Help 397
Activate This Device 398
System Update 399
About Device 399
For Assistance 402
Sprint Account Information and Help 402
Sprint Account Passwords 402
Manage Your Account 402
Sprint Support Services 403
Copyright Information 404
Intellectual Property 404
Disclaimer of Warranties; Exclusion of Liability 404
Samsung KNOX 405
Samsung Electronics America (SEA), Inc. 405
Legal Information 405
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Index 407
TOC x
Introduction
The following topics describe the basics of using this guide and your new phone.
About the User Guide
Thank you for purchasing your new Samsung Galaxy S6 edge+. The following topics explain how best to
use this guide to get the most out of your phone.
Before Using Your Phone
Read Get Started and Basic Operations thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless
otherwise noted, instructions begin from the phone's home screen, which is displayed by pressing the
Home key. Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are
simplified for description purposes and differ from your phone's display.
Other Notations
In the user guide, the phone may be referred to either as “phone,” “device,” or “handset.”
Introduction 1
Access Instructions on Phone
Whether you are new to Android™ or just new to your Galaxy S6 edge+, your phone can help you learn
how to use it.
Access Help
Use the phone's Help menu to learn about your phone.
1. Press Home to display the home screen.
2. From home, tap Apps > Settings > Help .
3. Tap a topic to view its contents, or tap Search to search for a topic.
Introduction 2
Get Support from Sprint Zone
In addition to your phone's built-in Help menu, you can also access support for your phone and service
through the preloaded Sprint Zone app.
1. From home, tap Apps > Sprint Zone .
2. From the Sprint Zone main page, tap Support.
3. Tap a topic to view its contents.
Introduction 3
Part
Description
Earpiece
Listen to calls and automated prompts when using the phone.
Front camera
Takes pictures and records videos while facing the screen, and allows
you to video conference.
Power key
Press and hold to turn the device on or off, restart it, or for quick
access to Emergency mode. Press to lock or wake up the screen.
Get Started
The following topics give you all the information you need to set up your phone and wireless service the
first time.
Parts and Functions
These topics illustrate your phone’s primary parts and key functions.
Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample
images only.
Phone Layout
The following illustration outlines your phone’s primary external features and buttons.
Front view
Get Started 4
Part
Description
Edge screen handle
Swipe to reveal the Edge screen.
SIM card tray
Location of the SIM card.
Back key
Return you to the previous screen, or close a dialog box, options
menu, the notification panel, or onscreen keyboard.
Home key/fingerprint scanner
Return you to the home screen. Press and hold to open Google™
Search/Google Now™. Use to register fingerprints for security.
Recent apps key
Access recently used apps.
Touchscreen
Display information needed to operate your phone, such as the call
status, the Contacts list, and the date and time. Also provides one-tap
access to all of your features and applications.
Volume keys
Adjust the ringtone or media volume or adjust the voice volume during
a call.
LED indicator
The LED indicator blinks or glows when charging, to indicate low
battery, to announce new notifications, and when voice recording.
Proximity sensors
Detect when objects are close to the screen. For example, when you
hold the phone to your ear while on a phone call, the sensors
temporarily lock the screen to prevent accidental screen touches.
Get Started 5
Part
Description
Flash
Help illuminate subjects in low-light environments when the camera is
focusing and capturing a picture or video.
Heart rate monitor
Measure your heart rate via your fingertip when using the S Health™
app. For more information, see S Health.
Headset jack
Plug in a headset for convenient, hands-free conversations.
Microphone
Transmit your voice for phone calls or record your voice or ambient
sounds for voice recordings and videos. There are two microphones,
one on the top and one on the bottom.
USB charger/accessory port
Connect the phone to the charger via a USB cable.
Speaker
Play ringtones and sounds. The speaker also lets you hear the caller’s
voice in speakerphone mode.
Rear camera
Take pictures and videos.
Back View
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Get Started 6
Charge the Battery
Follow these instructions to charge your phone’s battery using either the included charging head and USB
cable or via a USB connection on your computer.
Note: This device is also compatible with Samsung-approved wireless charging devices--sold separately.
Note: This phone has an integrated battery that cannot be removed by the user.
Battery Cautions
Caution: Use only charging devices and batteries approved by Samsung. Samsung accessories are
designed for your device to maximize battery life. Using other accessories may invalidate your
warranty and may cause damage.
Storage: Avoid storing or leaving the phone with no battery charge remaining. Saved information and
settings may become lost or changed, or the phone may become unusable. Charge once every six
months before storing or leaving unused for a long period.
Charge Using the AC Adapter
For fastest charging times, use the Adaptive Fast Charger that came with your phone. This charger
provides faster charging only when connected to devices that have Adaptive Fast Charging.
1. Plug the USB cable into the USB charger/accessory port on the bottom of your phone.
2. Plug the other end of the USB cable into the charging head.
3. Plug the charging head into an electrical outlet.
4. After charging, disconnect the phone from the charger.
Unplug the charging head from the outlet, and remove the micro USB cable from the phone
and the charging head.
Get Started 7
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending
on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB cable into the USB charger/accessory port on the bottom of your
phone.
2. Insert the large end of the USB cable into a USB port on your computer.
3. After charging, remove the USB cable from both the phone and the computer.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power key.
Your phone will power on. Depending on the settings, you may see the lock screen.
Get Started 8
See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activate Your Phone for more information.
Turn Your Phone Off
1. Press and hold the Power key to open the phone options menu.
2. Tap Power off > Power off to turn the phone off.
Your phone will power off.
Your screen remains blank while your phone is off (unless the battery is charging).
Note: If your device is not responding, press and hold both the Power and Volume Down keys
simultaneously for more than seven seconds to restart the device.
Get Started 9
Use the Touchscreen
Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Tap or Touch
When you want to type using the onscreen keyboard, select items onscreen such as application and
settings icons, or press onscreen buttons, simply tap or touch them with your finger.
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold
the item.
Get Started 10
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Drag
To drag, press and hold your finger with some pressure before you start to move your finger. While
dragging, do not release your finger until you have reached the target position.
Get Started 11
Flick
Flicking the screen is similar to swiping, except that you need to move your finger in light, quick strokes.
This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.
Rotate
For most screens, you can automatically change the screen orientation from portrait to landscape by
turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger
keyboard. See Enter Text for more details.
Note: Screen rotation must be enabled for the screen orientation to automatically change. To enable
screen rotation, slide your finger down from the status bar to display the notification panel, and then tap
Auto rotate to enable the option.
Get Started 12
Pinch and Spread
"Pinch" the screen by moving two fingers inward to zoom out, or "spread" by moving two fingers outward
to zoom in.
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated. Depending on
your account or how and where you purchased your phone, it may be ready to use or you may need to
activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the prompts to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you are swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your phone.
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Tap Activate to override auto-activation and start the manual activation wizard.
• Follow the onscreen prompts to complete the activation process.
Get Started 13
To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for
assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727
from another phone.
Tip: Do not press the Power key while the phone is being activated. Pressing the Power key cancels the
activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your phone has
been turned on, you will see a Welcome message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your
Sprint account.
1. At the Welcome screen, choose options, and then tap Start to begin setup:
Language: Choose the default language for your phone’s operation.
Accessibility: Configure settings to access settings to improve the accessibility of your
phone’s features if you are visually impaired or hard of hearing.
Emergency call: Make an emergency call.
2. Follow the prompts to complete setup for each topic. Tap Next, or the right arrow, to move
through the steps. You can skip options to continue to the next one. During setup, you may see
these options:
Note: Screens may vary based on the activation status of your phone.
Wi-Fi: By default, your phone prompts you to use Wi-Fi
a Wi-Fi access point to connect to it, or you can continue setup using your phone’s
connection to the wireless network.
Terms and conditions: Read the End User License Agreement (EULA) and then tap Agree
to confirm that you understand and agree to it terms and conditions. If you do not agree to the
EULA, you cannot continue with setup.
• If you consent to provide diagnostic and usage data to Samsung, tap the check box.
Hands Free Activation: Automatically connect to Sprint network and set up voice and data
services.
®
when accessing data services. Tap
• After Hands Free Activation completes, tap OK to continue.
• You may see a message indicating your phone needs to restart. Tap OK again and wait
for your phone to restart.
Got another device: If you have another Android phone, you can quickly transfer you setup
to this phone.
Get Started 14
Add your account (Google): Your phone uses your Google Account to provide access to
many features and apps. Complete the steps to sign in to your current Google Account, or
sign up for a new Google Account right from your phone. You can also skip signing in to your
Google Account, or sign in later.
• To sign in to an existing Google Account, you will need your account name (Gmail™
address) and password.
• For both new and existing accounts, you will need to review and accept the Terms of
Service and Privacy Policy by tapping Accept when prompted.
Note: When you sign in to a Google Account on your device, Factory Reset Protection is turned on.
Factory Reset Protection (FRP) prevents other people from using your device if it is reset to factory
settings without your permission. See Factory Reset Protection for more information.
Name: Enter your First and Last name, to personalize Google features and apps.
Set up email: Set up an email account.
Protect your phone: Set up a screen lock to prevent others from using the phone without
your permission.
Google services: Select Google service preferences, including Backup & Restore, Location
and Communication options.
Samsung account: Some apps and features use your Samsung account. You can sign in to
your Samsung account, or follow the prompts to create a new account.
• To sign in to or set up a Samsung account, you will have to review and agree to the
Terms and Conditions by tapping Agree when prompted.
Easy mode: Easy mode offers a simpler home screen layout, with larger text and icons. Tap
On/Off to turn on Easy mode. You can also choose Easy mode from Settings at any time.
3. Tap Finish to complete setup.
Your phone is now set up for use. If you skipped any part of the setup, you can access
additional options through the Apps list or through Settings.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps
from the Google Play store app, you must link your phone to a Google Account.
™
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Basic Operations
The following topics outline basic features and operations of your phone.
Basics
The following topics offer an overview of your phone’s basic operations.
Home Screen and Applications (Apps) List
Most of your phone’s operations originate from the home screen or the apps list.
1. From any screen, press the Home key to display the home screen.
2. Tap Apps to display the apps list.
For information about using the home screen, see Home Screen Basics.
Select Options and Navigate Screens
Tap icons, onscreen keys, and other items to open or activate the assigned function.
● Tap the Back key to return to the previous screen.
Recent Applications
You can display a list of recently used applications using the recent apps key.
● Tap the Recent apps key to view a list of recently used applications.
Basic Operations 16
Phone Settings Menu
You can customize your phone’s settings and options through the Settings menu.
■ From home, tap Apps > Settings .
– or –
Drag the notification panel down and tap Settings .
The Settings menu displays.
For more information, see Settings.
Portrait and Landscape Screen Orientation
The default orientation for your phone’s screen is portrait (vertical), but many apps will change to
landscape orientation (widescreen) when you rotate the phone sideways.
Basic Operations 17
Turn Screen Rotation On or Off
1. Open the notification panel by dragging down from the top of the screen.
2. Tap Auto rotate to turn the option on or off.
You may need to scroll left or right to see the Auto rotate option.
If the Auto rotate option is not available, tap Expand to display the full options list.
Not all screens will adjust for landscape orientation.
Capture Screenshots
You can use your phone’s power and Home keys to capture screenshots.
■ Press and hold the Power key and Home key at the same time to capture a screenshot of the
current screen.
The current screenshot will be captured and stored in the Screenshots album in the phone’s
Gallery. From home, tap Apps > Gallery .
Depending on your settings, you may also capture a screenshot by swiping your palm across the screen
from side to side.
To set up palm swipe screen capture:
1. From home, tap Apps > Settings .
2. Tap Advanced features and then tap On/Off next to Palm swipe to capture.
Edge Screen
The Edge screen provides a variety of useful tools for notifications, information feeds, and timekeeping.
Basic Operations 18
Edge Screen Options
You can configure which notifications appear on the Edge screen, lighting options, and priority contacts.
Edge lighting and Quick reply are features that activate when your phone is turned over (display side
down).
Apps Edge
You can add up to five apps to the Edge screen.
1. From a home screen, tap Apps > Settings > Edge screen > Edge panels.
2. Tap Edit under Apps edge (tap the panels until you find Apps edge).
Tap an application to add it to the Edge screen.
Touch and hold each app to rearrange the order the applications appear on the screen.
To remove applications, tap Remove .
3. When finished, tap the Back key to save changes.
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