Samsung SM-G928F, SM-G925F Operating Instructions

SM-G925F

SM-G925FQ SM-G925I SM-G928C SM-G928G

SM-G9287C

SM-G928F

SM-G928I

User Manual

English. 02/2017. Rev.1.0

www.samsung.com

Table of Contents

Basics

4 Read me first

6 Device overheating situations and

solutions

9 Package contents

10 Device layout

14 Battery

20 SIM or USIM card (nano-SIM card)

25 Turning the device on and off

26 Controlling the touchscreen

29 Home screen

36 Lock screen

37 Edge screen

44 Notification panel

47 Entering text

49 Screen capture

50 Opening apps

51 Multi window

56 Samsung account

57 Transferring data from your previous

device

60 Device and data management

63 QUICK CONNECT

Applications

68 Installing or uninstalling apps

70 Phone

74 Contacts

79 Messages

82 Internet

84 Email

85 Camera

107 Gallery

110 Samsung Gear

111 Game Launcher

114 Calendar

115 S Health

118 S Voice

121 Music

122 Video

123 Voice Recorder

125 My Files

125 Memo

126 Clock

127 Calculator

128 Google apps

65 Sharing features

67 Emergency mode

Table of Contents

Settings

130 Introduction

130 Connections

143 Sounds and vibration

144 Notifications

144 Display

146 Wallpapers and themes

147 Advanced features

149 Device maintenance

151 Apps

152 Lock screen and security

161 Cloud and accounts

163 Google

163 Accessibility

163 General management

164 Software update

164 User manual

164 About device

Appendix

165 Accessibility

181 Troubleshooting

186 Removing the battery

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.

•

Descriptions are based on the device’s default settings.

•

Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.

•

Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.

•

Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.

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Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly.

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Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.

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You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.

•

Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.

Basics

•

Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty.

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Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC,

Apps

→

you can view the FCC ID of the device. To view the FCC ID, tap

Settings

→

About device

•

Depending on the region, you can view the regulatory information on the device. To view the information, tap

→

Battery info

Apps

→

Settings

→

About device

→

Regulatory information

Instructional icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

Basics

Device overheating situations and solutions

When the device heats up while charging the battery

While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.

Do the following when the device heats up:

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Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.

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If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.

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When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.

The wireless charging or fast charging feature is only available on supported models.

When the device heats up during use

When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.

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During the initial setup after purchase or when restoring data

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When downloading large files

Basics

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When using apps that require more power or using apps for extended periods

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When playing high-quality games for extended periods

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When recording videos for extended periods

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When streaming videos while using the maximum brightness setting

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When connecting to a TV

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While multitasking (or, when running many apps in the background)

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When using Multi window

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When updating or installing apps while recording videos

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When downloading large files during a video call

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When recording videos while using a navigation app

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When using large amount of data for syncing with the cloud, email, or other accounts

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When using a navigation app in a car while the device is placed in direct sunlight

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When using the mobile hotspot and tethering feature

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When using the device in areas with weak signals or no reception

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When charging the battery with a damaged USB cable

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When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead

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When you are roaming

Do the following when the device heats up:

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Keep the device updated with the latest software.

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Conflicts between running apps may cause the device to heat up. Restart the device.

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Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.

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Close apps that increase battery consumption or that run in the background when not in use.

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Delete unnecessary files or unused apps.

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Decrease the screen brightness.

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If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.

Basics

Device limitations when the device overheats

When the device heats up, the features and performance may be limited or the device may turn off to cool down. This feature is only available on supported models.

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If the device becomes hotter than usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and you will only be able to make emergency calls until the device cools down.

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If the device overheats or feels hot for a prolonged period, a power off message will appear. Turn off the device, and wait until it cools down.

Precautions for operating environment

Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

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Do not store your device in very cold or very hot temperatures.

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Do not expose your device to direct sunlight for extended periods.

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Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.

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Do not place the device in any areas that may overheat, such as on an electric heating mat.

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Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.

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Never use a damaged charger or battery.

Basics

Package contents

Check the product box for the following items:

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Device

•

Quick start guide

•

The items supplied with the device and any available accessories may vary depending on the region or service provider.

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The supplied items are designed only for this device and may not be compatible with other devices.

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Appearances and specifications are subject to change without prior notice.

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You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.

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Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.

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Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

Basics

SIM card tray

Device layout

►

SM-G925F / SM-G925FQ / SM-G925I

Speaker

LED indicator

Proximity/Light sensor

Edge screen

Touchscreen

Recents key

Headset jack

Multipurpose jack

Front camera

Edge screen

Power key

Home key (Fingerprint recognition sensor)

Back key

Speaker

Microphone

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Infrared port

SIM card tray

Microphone

GPS antenna

Rear camera

NFC antenna/Wireless

charging coil

►

SM-G9287C / SM-G928C / SM-G928F / SM-G928G / SM-G928I

Flash

Volume key

Main antenna

LED indicator

Proximity/Light sensor

Touchscreen

Edge screen

Recents key

Headset jack

Speaker

Front camera

Power key

Edge screen

Home key (Fingerprint recognition sensor)

Back key

Microphone

Speaker

Multipurpose jack

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Microphone

GPS antenna

Flash

Rear camera

NFC antenna/Wireless

charging coil

•

Connectivity problems and battery drain may occur in the following situations:

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If you attach metallic stickers on the antenna area of the device

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If you attach a device cover made with metallic material to the device

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If you cover the device’s antenna area with your hands or other objects while

Volume key

Main antenna

using certain features, such as calls or the mobile data connection

•

Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.

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Do not cover the proximity/light sensor area with screen accessories, such as a screen protector or stickers. Doing so may cause the sensor to malfunction.

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The colours on the curved screen may look different depending on your viewing position.

Basics

Keys

Key Function

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Press and hold to turn the device on or off.

Power

•

Press to turn on or lock the screen.

Recents

Home

Back

Volume

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Tap to open the list of recent apps.

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Press to turn on the screen while the screen is locked.

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Press to return to the Home screen.

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Press and hold to launch

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Tap to return to the previous screen.

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Tap and hold to access additional options for the current screen.

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Press to adjust the device volume.

Google

Basics

Battery

Charging the battery

Charge the battery before using it for the first time or when it has been unused for extended periods.

Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.

Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.

To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.

Connect the USB cable to the USB power adaptor, and plug the USB cable into the

device’s multipurpose jack.

Plug the USB power adaptor into an electric socket.

After fully charging, disconnect the device from the charger. First unplug the charger

from the device, and then unplug it from the electric socket.

Basics

Viewing the estimated charging time

While charging, open the Home screen and tap

Battery

The actual charging time may vary depending on the status of your device and the charging conditions. The estimated charging time may not be displayed when you charge the device in very cold or very hot conditions.

Apps

→

Settings

→

Device maintenance

Reducing the battery consumption

Your device provides various options that help you conserve battery power.

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Optimise the device using the device maintenance feature.

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When you are not using the device, turn off the screen by pressing the Power key.

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Activate power saving mode.

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Close unnecessary apps.

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Deactivate the Bluetooth feature when not in use.

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Deactivate the Wi-Fi feature when not in use.

→

•

Deactivate auto-syncing of apps that need to be synced, such as emails.

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Decrease the backlight time.

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Decrease the screen brightness.

Battery charging tips and precautions

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When the battery power is low, the battery icon appears empty.

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If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.

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If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.

Basics

•

Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.

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The device can be used while it is charging, but it may take longer to fully charge the battery.

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If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.

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While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.

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If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.

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If the device is not charging properly, take the device and the charger to a Samsung Service Centre.

Fast charging

The device has a built-in fast charging feature. You can charge the battery more quickly while the device or its screen is turned off.

About Fast charging

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Fast charging uses battery charging technology that charges the battery faster by increasing the charging power. The device supports Samsung’s Adaptive fast charging feature and Qualcomm Quick Charge 2.0.

•

To use Fast charging on your device, connect it to a battery charger that supports Adaptive fast charging or Quick Charge 2.0.

Basics

Increasing the charging speed

To increase the charging speed, turn the device or its screen off when you charge the battery. While charging the battery when the device is turned off, the

If the fast charging feature is not activated, on the Home screen, tap

Device maintenance charging

switch to activate it.

•

You cannot use the built-in fast charging feature when you charge the battery using a standard battery charger.

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If the device heats up or the ambient air temperature rises, the charging speed may decrease automatically. This is a normal operating condition to prevent damage to the device.

→

Battery

→ →

Advanced settings

icon appears on the screen.

Apps

→

Settings

, and then tap the

Fast cable

→

Wireless charging

The device has a built-in wireless charging coil. You can charge the battery using a wireless charger (sold separately).

Fast wireless charging

You can charge your device faster using the fast wireless charging feature. To use this feature, you must use a charger and components that support the fast wireless charging feature.

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This feature may not be available depending on the model. Only some models (SM-G9287C, SM-G928C, SM-G928F, SM-G928G and SM-G928I) support this feature.

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A fan inside the charger may produce noise during fast wireless charging. To reduce the fan noise, you must deactivate the fast wireless charging feature. The on/off option will be added in your device’s settings menu when you first

Apps

→

place it on the charger. On the Home screen, tap

→

maintenance wireless charging

noise, but may result in slower charging times.

Battery

switch to deactivate it. Deactivating this feature will reduce

→ →

Advanced settings

Settings

, and then tap the

→

Device

Fast

Basics

Charging the battery

Place the centre of the device’s back on the centre of the wireless charger.

The estimated charging time will appear on the screen. The actual charging time may vary depending on the charging conditions.

After fully charging, disconnect the device from the wireless charger.

When using the wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger. The device may not charge properly or may overheat.

•

If you use the wireless charger in areas with weak network signals, you may lose network reception.

•

Use Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly.

Basics

Power saving mode

Activate power saving mode to extend the battery’s usage time.

On the Home screen, tap

Tap

CUSTOMISE

mode.

Tap

APPLY

to change the power saving settings before entering power saving

Apps

→

Settings

→

Device maintenance

→

Battery

→

MID

Maximum power saving mode

In maximum power saving mode, the device decreases battery consumption by applying the dark theme and limiting the apps and features available. Network connections, except for the mobile network, will be deactivated.

On the Home screen, tap

Tap

CUSTOMISE

saving mode.

to change the power saving settings before entering maximum power

Apps

→

Settings

→

Device maintenance

→

Battery

→

MAX

Tap

After entering maximum power saving mode, on the Home screen, tap to use. To remove apps, tap

To deactivate maximum power saving mode, tap

mode

APPLY

The estimated battery usage time may vary depending on your device settings and operating conditions.

→

Edit

and select an app with .

→

Disable Maximum power saving

and select an app

Basics

SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card

Insert the SIM or USIM card provided by the mobile telephone service provider.

Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

•

Dual SIM models: In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.

•

Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider.

►

Single SIM models:

Basics

►

Dual SIM models:

Insert the ejection pin into the hole on the SIM card tray to loosen the tray.

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Pull out the SIM card tray gently from the SIM card tray slot.

Basics

►

Single SIM models: Place the SIM or USIM card on the SIM card tray with the gold-

coloured contacts facing downwards.

►

Dual SIM models: Place the SIM or USIM card on the SIM card tray with the gold-

coloured contacts facing downwards.

Place the primary SIM or USIM card on the SIM card tray 1 ( USIM card on the SIM card tray 2 (

2 ).

Sim card tray 1

Sim card tray 2

Gently press the SIM or USIM card into the SIM card tray to secure it.

If the card is not fixed firmly into the SIM card tray, the SIM card may leave or fall out of the SIM card tray.

1 ) and the secondary SIM or

Insert the SIM card tray back into the SIM card tray slot.

•

If you insert the SIM card tray into your device while the SIM card tray is wet, your device may be damaged. Always make sure the SIM card tray is dry.

•

Fully insert the SIM card tray into the SIM card tray slot to prevent liquid from entering your device.

Basics

Removing the SIM or USIM card

Insert the ejection pin into the hole on the SIM card tray to loosen the tray.

Pull out the SIM card tray gently from the SIM card tray slot.

Remove the SIM or USIM card.

►

Single SIM models:

►

Dual SIM models:

Insert the SIM card tray back into the SIM card tray slot.

Basics

Using dual SIM or USIM cards (dual SIM models)

If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.

Activating SIM or USIM cards

On the Home screen, tap SIM or USIM card and tap the switch to activate it.

Apps

→

Settings

→

Connections

→

SIM card manager

. Select a

Customising SIM or USIM cards

On the Home screen, tap a SIM or USIM card to access the following options:

•

Icon

: Change the icon of the SIM or USIM card.

•

Name

•

Network mode

: Change the display name of the SIM or USIM card.

Apps

→

Settings

: Select a network type to use with the SIM or USIM card.

→

Connections

→

SIM card manager

and select

Setting preferred SIM or USIM cards

When two cards are activated, you can assign voice calls, messaging, and data services to specific cards.

On the Home screen, tap the feature preferences for your cards in

Apps

→

Settings

→

Connections

PREFERRED SIM CARD

→

SIM card manager

and set

Basics

Turning the device on and off

Press and hold the Power key for a few seconds to turn on the device.

When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.

To turn off the device, press and hold the Power key, and then tap

Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals.

Power off

Restarting the device

If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it.

Volume Down key

Power key

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Controlling the touchscreen

•

Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction.

•

To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.

•

The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area.

•

Leaving the touchscreen idle for extended periods may result in afterimages (screen burn-in) or ghosting. Turn off the touchscreen when you do not use the device.

•

It is recommended to use fingers when you use the touchscreen.

Tapping

To open an app, to select a menu item, to press an on-screen button, or to enter a character using the keyboard on the screen, tap it with your finger.

Basics

Tapping and holding

Tap and hold an item or the screen for more than 2 seconds to access available options.

Dragging

To move an item, tap and hold it and drag it to the target position.

Double-tapping

Double-tap on a webpage or image to zoom in. Double-tap again to return.

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Swiping

Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe upwards or downwards to scroll through a webpage or a list of items, such as contacts.

Spreading and pinching

Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.

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Home screen

The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more.

To view other panels, swipe to the left or right.

The Home screen may appear differently depending on the region or service provider.

A widget

An app

News screen indicator. View the