Samsung SM-G8870 User Guide

USER MANUAL
SM-G8870
English (HK). 01/2020. Rev.1.0
www.samsung.com/hk
Table of Contents
Basics
4 Read me first
solutions
9 Device layout and functions
13 Battery
15 SIM or USIM card (nano-SIM card)
18 Turning the device on and off
19 Initial setup
20 Samsung account
21 Transferring data from your previous
device (Smart Switch)
23 Understanding the screen
36 Notification panel
38 Entering text
54 Phone
59 Contacts
63 Messages
65 Internet
67 Email
68 Camera
84 Gallery
89 AR EMOJI
96 Multi window
99 Samsung Pay
102 Samsung Health
106 Samsung Members
106 Samsung Notes
107 Calendar
108 Voice Recorder
Apps and features
41 Installing or uninstalling apps
43 Bixby
47 Bixby Vision
50 Samsung Daily
51 Reminder
110 My Files
110 Clock
112 Calculator
112 Game Launcher
113 Game Booster
115 Kids Home
117 SmartThings
121 Sharing content
122 Google apps
2
Table of Contents
Settings
124 Introduction
124 Connections
125 Wi-Fi
127 Bluetooth
128 NFC and payment
130 Data saver
131 Mobile data only apps
131 SIM card manager
132 Mobile Hotspot and Tethering
133 More connection settings
135 Sounds and vibration
136 Dolby Atmos (surround sound)
136 Separate app sound
156 Accounts and backup
157 Samsung Cloud
158 Google
158 Advanced features
159 Motions and gestures
160 Dual Messenger
161 Digital Wellbeing and parental
controls
162 Device care
164 Apps
165 General management
166 Accessibility
166 Software update
167 About phone
137 Notifications
137 Display
138 Blue light filter
139 Dark mode
139 Screensaver
140 Wallpaper
140 Themes
140 Lock screen
141 Smart Lock
141 Biometrics and security
142 Face recognition
145 Fingerprint recognition
149 Samsung Pass
152 Secure Folder
Appendix
168 Troubleshooting
3

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.
•
You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty.
4
Basics
•
Depending on the region or service provider, a screen protector is attached for protection during production and distribution. Damage to the attached screen protector is not covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically adjusting the contrast range based on the surrounding environment. Due to the nature of the product, displaying fixed graphics for extended periods may result in afterimages (screen burn-in) or ghosting.
It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods and turn off the touchscreen when not using the device.
You can set the touchscreen to turn off automatically when you are not using it. Launch the of time you want the device to wait before turning off the touchscreen.
To set the touchscreen to automatically adjust its brightness based on the surrounding environment, launch the
Adaptive brightness
•
Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, launch the
About phone
tap
Settings
app, tap
switch to activate it.
Status
Display
.
Screen timeout
Settings
app, tap
, and then select the length
Display
, and then tap the
Settings
app and
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
5
Basics

Device overheating situations and solutions

When the device heats up while charging the battery
While charging, the device and the charger may become hot. During fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
The fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
•
When using apps that require more power or using apps for extended periods
When playing high-quality games for extended periods
When recording videos for extended periods
When streaming videos while using the maximum brightness setting
When connecting to a TV
6
Basics
•
While multitasking (or, when running many apps in the background)
When using Multi window
When updating or installing apps while recording videos
When downloading large files during a video call
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
7
Basics
Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.
•
If the device overheats and reaches a certain temperature, a warning message will appear to prevent device failure, skin irritations and damages, and battery leakage. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and all calling and other features will be limited, except for emergency calls, until the device cools down.
•
If the second message appears due to a further increase of the device’s temperature, the device will turn off. Do not use the device until the device’s temperature drops below the specified level. If the second warning message appears during an emergency call, the call will not be disconnected by a forced shut down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.
•
Do not use a cable whose covering is peeled off or damaged, and do not use any charger or battery that is damaged or malfunctioning.
8
Basics

Device layout and functions

Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.
•
The supplied earphones (USB Type-C) which support analog output are designed only for this device. They may not be compatible with other devices that use different audio output method.
9
Basics
Speaker
Device layout
Front camera
Proximity/Light sensor
SIM card tray
Volume key
Bixby key
Power key
Earphone jack /
Multipurpose jack
(USB Type-C)
Rear camera (Triple)
Flash
Touchscreen
GPS antenna
NFC antenna
Fingerprint recognition sensor
Main antenna
Speaker Microphone
10
Basics
•
When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight, the camera image sensor may be damaged. A damaged image sensor is irreparable and will cause dots or spots in pictures.
•
If you use the device with its glass or acrylic body broken, there may be a risk of injury. Use the device only after it has been repaired at a Samsung Service Centre.
•
Connectivity problems and battery drain may occur in the following situations:
If you attach metallic stickers on the antenna area of the device
If you attach a device cover made with metallic material to the device
If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
•
Do not cover the proximity/light sensor area with screen accessories, such as a screen protector, stickers, or a cover. Doing so may cause the sensor to malfunction.
•
Do not allow water to contact the touchscreen. The touchscreen may malfunction in humid conditions or when exposed to water.
11
Basics
Hard keys
Bixby key
Key Function
•
Press and hold to turn the device on or off.
Power
•
Press to turn on or lock the screen.
Volume key
Power key
•
Press to launch Bixby. Refer to Bixby for more information.
Bixby
•
Press and hold to start a conversation with Bixby. Refer to Using
Bixby for more information.
Volume
•
Press to adjust the device volume.
Soft buttons
Recents button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. The
Back button
Home button
soft buttons are set to the Recents button, Home button, and Back button by default. Refer to
Navigation bar (soft buttons) for more information.
12
Basics

Battery

Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended periods.
Use only Samsung-approved battery, charger, and cable specifically designed for your device. Incompatible battery, charger, and cable can cause serious injuries or damage to your device.
•
Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged if you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.
Connect the USB cable to the USB power adaptor.
1
Plug the USB cable into the device’s multipurpose jack.
2
Plug the USB power adaptor into an electric socket.
3
After fully charging, disconnect the charger from the device. Then, unplug the charger
4
from the electric socket.
13
Basics
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device care feature.
•
When you are not using the device, turn off the screen by pressing the Power key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging. If this occurs during wireless charging, disconnect the device from the charger to let it cool down, then charge the device again later.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung Service Centre.
14
Basics
Fast charging
The device has a built-in fast charging feature. You can charge the battery more quickly while the device or its screen is turned off.
Increasing the charging speed
To increase the charging speed, turn the device or its screen off when you charge the battery.
If the fast charging feature is not activated, launch the
Battery
, and then tap the
•
While charging, you cannot activate or deactivate this feature.
•
You cannot use the built-in fast charging feature when you charge the battery using a standard battery charger.
•
If the device heats up or the ambient air temperature rises, the charging speed may decrease automatically. This is a normal operating condition to prevent damage to the device.
Fast cable charging
switch to activate it.
Settings
app, tap
Device care

SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
You can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device. In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider.
15
Basics
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Pull out the tray gently from the tray slot.
2
Place the SIM or USIM card on the tray with the gold-coloured contacts facing
3
downwards.
Gently press the SIM or USIM card into the tray to secure it.
4
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
Insert the tray back into the tray slot.
5
•
If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
16
Basics
Removing the SIM or USIM card
Insert the ejection pin into the hole on the tray to loosen the tray.
1
Pull out the tray gently from the tray slot.
2
Remove the SIM or USIM card.
3
Insert the tray back into the tray slot.
4
Using dual SIM or USIM cards
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.
Activating SIM or USIM cards
Launch the card and tap the switch to activate it.
Settings
app and tap
Connections
SIM card manager
. Select a SIM or USIM
Customising SIM or USIM cards
Launch the USIM card to access the following options:
•
Icon
•
Name
•
Network mode
Settings
: Change the icon of the SIM or USIM card.
: Change the display name of the SIM or USIM card.
app, tap
: Select a network type to use with the SIM or USIM card.
Connections
SIM card manager
, and then select a SIM or
Setting preferred SIM or USIM cards
When two cards are activated, you can assign voice calls, messaging, and data services to specific cards.
Launch the preferences for your cards in
Settings
app, tap
Connections
Preferred SIM card
SIM card manager
17
, and then set the feature
.
Basics

Turning the device on and off

Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap
Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals.
Power off
.
Restarting the device
To restart the device, press and hold the Power key, and then tap
If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it.
Restart
Volume Down key
Power key
.
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more.
Activating emergency mode
To activate emergency mode, press and hold the Power key, and then tap
The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions.
Emergency mode
.
18
Basics
Deactivating emergency mode
To deactivate emergency mode, tap → hold the Power key, and then tap
Emergency mode
Turn off Emergency mode
.
. Alternatively, press and

Initial setup

When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.
The initial setup procedures may vary depending on the device’s software and the service provider.
Turn on the device.
1
Select your preferred device language and select .
2
Select a language.
Follow the on-screen instructions to complete the setup.
3
The Home screen will appear.
If you do not connect to a Wi-Fi network, you may not be able to set up some device features during the initial setup.
19
Basics

Samsung account

Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website.
To check the list of services that can be used with your Samsung account, visit
Help
Settings
.
account.samsung.com. For more information on Samsung accounts, launch the
and tap
Accounts and backup
Accounts
Samsung account
→ →
Creating a Samsung account
If you do not have a Samsung account, you should create one. You can create a Samsung account using your email address.
Launch the
1
Samsung account
Alternatively, launch the
Tap
2 3
Create account
Follow the on-screen instructions to complete creating your account.
Settings
.
app and tap
Settings
.
Accounts and backup
app and tap .
Accounts
Add account
Signing in to your Samsung account
app
If you already have a Samsung account, sign in to your Samsung account.
Launch the
1
Samsung account
Alternatively, launch the
Enter your Samsung account ID and password and tap
2
Follow the on-screen instructions to complete signing in to your Samsung account.
3
Settings
.
app and tap
Settings
Accounts and backup
app and tap .
Sign in
Accounts
Add account
.
20
Basics
Finding your ID and resetting your password
If you forget your Samsung account ID or password, tap Samsung account sign-in screen. You can find your ID or reset your password after you enter the required information.
Find ID
or
Reset password
on the
Removing your Samsung account
When you remove your Samsung account from the device, your data, such as contacts or events, will also be removed.
Launch the
1
Tap
2
Tap
3
Samsung account
Remove
Settings
, enter your Samsung account password, and then tap OK.
app and tap
Personal info
Accounts and backup
→ →
Remove account
Accounts
.
.

Transferring data from your previous device (Smart Switch)

You can use Smart Switch to transfer data from your previous device to your new device.
Launch the
Settings
•
This feature may not be supported on some devices or computers.
•
Limitations apply. Visit www.samsung.com/hk/apps/smart-switch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer.
app and tap
Accounts and backup
Smart Switch
.
21
Basics
Transferring data wirelessly
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
On the previous device, launch Smart Switch.
1
If you do not have the app, download it from
On your device, launch the
2
Switch
Place the devices near each other.
3
On the previous device, tap
4
On your device, select an item to bring and tap
5
Follow the on-screen instructions to transfer data from your previous device.
6
After the data is done transferring, you can view a list of the transferred data on your device.
.
Settings
Send data
app and tap
Galaxy Store
Accounts and backup
Wireless
Transfer
.
or
Play Store
.
.
Smart
22
Basics

Understanding the screen

Controlling the touchscreen
•
Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
•
It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
•
The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area.
•
It is recommended to use fingers when you use the touchscreen.
Tapping
Tap the screen.
Tapping and holding
Tap and hold the screen for approximately 2 seconds.
23
Basics
Dragging
Tap and hold an item and drag it to the target position.
Double-tapping
Double-tap the screen.
Swiping
Swipe upwards, downwards, to the left, or to the right.
Spreading and pinching
Spread two fingers apart or pinch on the screen.
24
Basics
Navigation bar (soft buttons)
When you turn on the screen, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment.
Button Function
Recents
Home
Back
•
Tap to open the list of recent apps.
•
Tap to return to the Home screen.
•
Tap and hold to launch the
•
Tap to return to the previous screen.
Google Assistant
app.
25
Basics
Hiding the navigation bar
View files or use apps on a wider screen by hiding the navigation bar.
Launch the under
More options
Tap
•
Swipe from bottom
use the soft buttons, drag the gesture hint of the desired button upwards.
•
Swipe from sides and bottom
Settings
Navigation type
Swipe up from the bottom of the screen to move to the Home screen.
Swipe up and hold to view the list of recent apps.
Swipe inward from either side of the screen to return to the previous screen.
Swipe inward from one of the bottom corners to launch the
app, tap
. The navigation bar will be hidden and the gesture hints will appear.
and select an option you want.
Display
: The gesture hints will appear where the soft buttons are located. To
Navigation bar
:
, and then tap
Google Assistant
Full screen gestures
app.
Swipe from bottom Swipe from sides and bottom
If you want to hide the gesture hints at the bottom of the screen, tap the switch to deactivate it.
Gesture hints
26
Basics
Home screen and Apps screen
The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.
A widget
Navigation bar (soft buttons)
Screen indicator
Favourite apps
27
Basics
Switching between Home and Apps screens
On the Home screen, swipe upwards or downwards to open the Apps screen.
To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button.
Home screen Apps screen
If you add the Apps button on the Home screen, you can open the Apps screen by tapping the button. On the Home screen, tap and hold an empty area, tap then tap the
Apps button
switch to activate it. The Apps button will be added at the bottom
Home screen settings
, and
of the Home screen.
Apps button
28
Basics
Display the screen in landscape mode
On the Home screen, tap and hold an empty area, tap
Rotate to landscape mode
the
Rotate the device until it is horizontal to view the screen in landscape mode.
switch to activate it.
Home screen settings
, and then tap
Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel, drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen, and then tap
You can also move frequently used apps to the shortcuts area at the bottom of the Home screen.
Add to Home
. A shortcut to the app will be added on the Home screen.
29
Basics
Creating folders
Create folders and gather similar apps to quickly access and launch apps.
On the Home screen or the Apps screen, tap and hold an app, and then drag it over another app.
A new folder containing the selected apps will be created. Tap folder name.
•
Adding more apps
Tap dragging it to the folder.
on the folder. Tick the apps to add and tap
Done
. You can also add an app by
Folder name
and enter a
•
Moving apps from a folder
Tap and hold an app to drag it to a new location.
•
Deleting a folder
Tap and hold a folder, and then tap folder’s apps will be relocated to the Apps screen.
Delete folder
. Only the folder will be deleted. The
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