Samsung SmartOp 400si User Guide

Smart Operator

USER GUIDE

SAMSUNG DCS 400si SYSTEM

January 2001

Samsung Telecommunications America, reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide. Software copyright 1999-2001, XpertCTI, LLC. All rights reserved.

TABLE OF CONTENTS

ABOUT THIS BOOK

THINGS YOU SHOULD KNOW

...............................................................................................................................1

................................................................................................. 2-5

OUTSIDE CALLS

Making an Outside Call ...........................................................................................................................................6

Answering an Outside Call ......................................................................................................................................7

Flash.........................................................................................................................................................................7

INTERCOM CALLS

Calling Other Stations..............................................................................................................................................8

Answering Intercom Calls........................................................................................................................................9

Answer Modes .........................................................................................................................................................9

Busy Station Camp-on ...................................................................................................................................... 9-10

CALL PROCESSING

Holding Calls ................................................................................................................................................... 11-12

Transferring Calls...................................................................................................................................................12

Transfer with Camp-On .........................................................................................................................................13

Transfer to Voice Mail ............................................................................................................................................13

Conference Calls ...................................................................................................................................................13

DIRECTORY/SPEED DIALING

Speed Dialing with Directory .................................................................................................................................14

PAGING AND MESSAGING

Making an Internal Page........................................................................................................................................15

Making an External Page.......................................................................................................................................15

All Page..................................................................................................................................................................15

ADVANCED FEATURES

Scheduled Announcements ....................................................................................................................16

Changing Do Not Disturb Status for other Stations..............................................................................................16

Flexible Forwarding ...............................................................................................................................................17

911 Alert .................................................................................................................................................................17

CONVENIENCE FEATURES

Call Record ............................................................................................................................................................18

Mute .......................................................................................................................................................................18

Headset Operation ................................................................................................................................................18

ABOUT THIS BOOK

Your Smart Operator is one of the most visible parts of the DCS 400si Digital Communications System. The Smart Operator provides several additional conveniences that are not available when using only a telephone keyset. These are noted throughout this guide.

Please take the time to study this guide and to become familiar with the operation of your Smart Operator. Keep this guide handy. You may need to look up instructions for infrequently used features.

Learning to use your Smart Operator correctly will make everyday telephone communications a breeze.

THINGS YOU SHOULD KNOW

USER ORIENTATION

The Smart Operator uses the PC keyboard to provide most of the standard features supported by the telephone keyset, while also providing several enhanced features. The PC keyboard has keys with the original labels plus the additional labels that reflect the appropriate feature on your office phone system. Depressing these keys will access or activate the many features of your office phone system. Pressing the key on the telephone instrument or PC keyboard for the desired result is acceptable, as either may be used.

The computer screen will be the most valuable tool of the Smart Operator. The screen will provide the operator with information that is not available from a keyset. Each area of the screen will be discussed in this user guide.

FILE MENU

A pull down File Menu is available at the top left hand of the Smart Operator screen and provides the user with a list of Menu items.

Selecting any one of the available options will allow the user to edit or add entries in each section. Each menu item provides clear menus for entering information. Details on each selection is available later is this User Guide.

DIRECTORY

A complete Directory of internal extensions is located in the top half of your computer screen that includes Status indicator, Last name, First name, Extension number, Department, Mobil 1, Mobil 2, Alternate, User 1 and User 2. Double clicking the left mouse button on any one of these labels will sort the directory in alphabetical order for that particular column.

Status indications are located just to the left of the names in the Directory. These indications will provide the status of all keysets on your office phone system. The status indication will light green when that station is idle, red when busy and yellow when ringing. The labeling will also change to reflect additional information that indicates Free, Ringing, DND, Unplugged, etc,

EXTENSIONS WINDOW

The Extensions window is available by selecting the Extensions button near the top left of your computer screen. This window can display up to 100 extensions at a time, providing the same color and text labels as the Status Column of the Directory. Buttons at the bottom of this window will indicate what extensions are assigned in your telephone system by groups of 100. These buttons will vary depending on how your phone system is configured. Clicking the left mouse button once on these buttons will display the assigned extensions in that group. The active button will appear white while displaying every extension in that range.

ACTIVE SCREEN

While on a call, information about that call will be present in the Active Screen. The following information can be available depending on configuration. Information will vary depending on whether the call is Internal, External, Transferred or an Outgoing call. Examples are shown.

The window to the left indicates that the operator is on an internal call with Extension 202. This screen will also display First and Last name when listed in the Directory.

The window to the right indicates that the operator is on an answered External call on Line 701. This line is labeled as a “Local ISDN Line” in the Smart Operator. This window can show Caller-ID and the number dialed by the caller along with a name description of each.

The window to the left indicates that the operator has made an outgoing call. The call is on Line 723 and is labeled as a “Local ISDN Line” in the Smart Operator. The screen shows the number dialed by the operator and a name descriptor is shown if a match is present in the Directory.

The Status indicator may display several possible conditions:

Dialing - Indicates that the telephone system is dialing the number

•

entered. Ringing - Indicates the number dialed is ringing at the distant end.

•

Answered - Indicates that the call has been answered in some manner

•

at the distant end. Busy - Indicates the number dialed is busy.

•

NOTE: These indications may not always be accurate, depending on the dial tone provider. This information is only

available when using ISDN lines.

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