Samsung SM-A910F User Guide

SM-A910F SM-A910F/DS

User Manual

English (LTN). 08/2017. Rev.1.0

www.samsung.com

Table of Contents

Basics

4 Read me first

6 Device overheating situations and

solutions

9 Package contents

10 Device layout

12 Battery

16 SIM or USIM card (nano-SIM card)

21 Memory card (microSD card)

24 Turning the device on and off

25 Understanding the screen

34 Notification panel

36 Entering text

39 Screen capture

40 Opening apps

40 Multi window

45 Samsung account

46 Transferring data from your previous

device

49 Device and data management

52 Sharing features

Applications

54 Installing or uninstalling apps

56 Phone

60 Contacts

65 Messages

68 Internet

70 Email

71 Camera

81 Gallery

85 Game Launcher

88 Calendar

89 Samsung Health

92 S Voice

94 Voice Recorder

95 My Files

96 Memo

97 Clock

98 Calculator

99 Radio

100 Google apps

53 Emergency mode

Table of Contents

Settings

102 Introduction

102 Connections

115 Sounds and vibration

116 Notifications

117 Display

118 Wallpapers and themes

119 Advanced features

121 Device maintenance

123 Apps

123 Lock screen and security

129 Cloud and accounts

131 Google

131 Accessibility

132 General management

132 Software update

133 User manual

133 About phone

Appendix

134 Troubleshooting

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.

•

Descriptions are based on the device’s default settings.

•

Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.

•

Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.

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Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.

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Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customize the operating system may cause the device or apps to work improperly.

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Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.

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You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.

Basics

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Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Center. For user-installed apps, contact service providers.

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Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung license agreement and will void your warranty.

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Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, launch the

About phone

tap

•

Depending on the region, you can view the regulatory information on the device. To view the information, launch the

→

Battery information

Settings

app and tap

About phone

Settings

→

Legal information

app and

Instructional icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

Basics

Device overheating situations and solutions

When the device heats up while charging the battery

While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.

Do the following when the device heats up:

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Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.

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If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.

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When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.

The wireless charging or fast charging feature is only available on supported models.

Basics

When the device heats up during use

When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.

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During the initial setup after purchase or when restoring data

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When downloading large files

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When using apps that require more power or using apps for extended periods

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When playing high-quality games for extended periods

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When recording videos for extended periods

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When streaming videos while using the maximum brightness setting

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When connecting to a TV

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While multitasking (or, when running many apps in the background)

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When using Multi window

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When updating or installing apps while recording videos

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When downloading large files during a video call

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When recording videos while using a navigation app

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When using large amount of data for syncing with the cloud, email, or other accounts

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When using a navigation app in a car while the device is placed in direct sunlight

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When using the mobile hotspot and tethering feature

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When using the device in areas with weak signals or no reception

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When charging the battery with a damaged USB cable

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When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead

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When you are roaming

Basics

Do the following when the device heats up:

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Keep the device updated with the latest software.

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Conflicts between running apps may cause the device to heat up. Restart the device.

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Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.

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Close apps that increase battery consumption or that run in the background when not in use.

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Delete unnecessary files or unused apps.

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Decrease the screen brightness.

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If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Center.

Device limitations when the device overheats

When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.

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If the device becomes hotter than usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and you will only be able to make emergency calls until the device cools down.

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If the device overheats or feels hot for a prolonged period, a power off message will appear. Turn off the device, and wait until it cools down.

Basics

Precautions for operating environment

Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

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Do not store your device in very cold or very hot temperatures.

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Do not expose your device to direct sunlight for extended periods.

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Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.

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Do not place the device in any areas that may overheat, such as on an electric heating mat.

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Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.

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Never use a damaged charger or battery.

Package contents

Check the product box for the following items:

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Device

•

Quick start guide

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The items supplied with the device and any available accessories may vary depending on the region or service provider.

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The supplied items are designed only for this device and may not be compatible with other devices.

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Appearances and specifications are subject to change without prior notice.

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You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.

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Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.

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Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

Basics

Speaker

Device layout

Memory card tray

Proximity/Light sensor

Touchscreen

Home key (Fingerprint

recognition sensor)

Recents key

Headset jack

Multipurpose jack

Microphone

Front camera

Power key

SIM card tray

Back key

Microphone

Speaker

Basics

Rear camera

GPS antenna

Volume key

NFC antenna

Flash

Main antenna

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Connectivity problems and battery drain may occur in the following situations:

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If you attach metallic stickers on the antenna area of the device

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If you attach a device cover made with metallic material to the device

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If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection

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Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.

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Do not cover the proximity/light sensor area with screen accessories, such as a screen protector or stickers. Doing so may cause the sensor to malfunction.

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Do not allow water to contact the touchscreen. The touchscreen may malfunction in humid conditions or when exposed to water.

Basics

Keys

Key Function

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Press and hold to turn the device on or off.

Power

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Press to turn on or lock the screen.

Battery

Recents

Home

Back

Volume

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Tap to open the list of recent apps.

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Press to turn on the screen while the screen is locked.

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Press to return to the Home screen.

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Press and hold to launch

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Tap to return to the previous screen.

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Tap and hold to access additional options for the current screen.

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Press to adjust the device volume.

Google

Charging the battery

Charge the battery before using it for the first time or when it has been unused for extended periods.

Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.

Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.

To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.

Basics

Connect the USB cable to the USB power adaptor, and plug the USB cable into the

device’s multipurpose jack.

Plug the USB power adaptor into an electric socket.

After fully charging, disconnect the device from the charger. First unplug the charger

from the device, and then unplug it from the electric socket.

Viewing the estimated charging time

While charging, launch the

The actual charging time may vary depending on the status of your device and the charging conditions. The estimated charging time may not be displayed when you charge the device in very cold or very hot conditions.

Settings

app and tap

Device maintenance

→

Battery

Reducing the battery consumption

Your device provides various options that help you conserve battery power.

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Optimize the device using the device maintenance feature.

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When you are not using the device, turn off the screen by pressing the Power key.

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Activate power saving mode.

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Close unnecessary apps.

Basics

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Deactivate the Bluetooth feature when not in use.

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Deactivate the Wi-Fi feature when not in use.

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Deactivate auto-syncing of apps that need to be synced, such as emails.

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Decrease the backlight time.

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Decrease the screen brightness.

Battery charging tips and precautions

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When the battery power is low, the battery icon appears empty.

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If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.

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If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.

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Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.

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The device can be used while it is charging, but it may take longer to fully charge the battery.

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If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.

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While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.

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If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.

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If the device is not charging properly, take the device and the charger to a Samsung Service Center.

Basics

Power saving mode

Activate power saving mode to extend the battery’s usage time.

Launch the

Tap

mode.

Tap

CUSTOMIZE

APPLY

Settings

to change the power saving settings before entering power saving

app and tap

Device maintenance

→

Battery

→

MID

Maximum power saving mode

In maximum power saving mode, the device decreases battery consumption by applying the dark theme and limiting the apps and features available. Network connections, except for the mobile network, will be deactivated.

Launch the

Tap

saving mode.

CUSTOMIZE

Settings

app and tap

to change the power saving settings before entering maximum power

Device maintenance

→

Battery

→

MAX

Tap

After entering maximum power saving mode, on the Home screen, tap to use. To remove apps, tap

To deactivate maximum power saving mode, tap

mode

APPLY

The estimated battery usage time may vary depending on your device settings and operating conditions.

→

Edit

and select an app with .

→

Turn off Maximum power saving

and select an app

Basics

SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card

Insert the SIM or USIM card provided by the mobile telephone service provider.

For dual SIM models, you can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device. In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.

Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

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In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.

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Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider.

►

Single SIM models:

1 32 4

Basics

►

Dual SIM models:

1 32 4

Insert the ejection pin into the hole on the SIM card tray to loosen the tray.

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Pull out the SIM card tray gently from the SIM card tray slot.

Basics

►

Single SIM models: Place the SIM or USIM card on the tray 1 with the gold-coloured

contacts facing downwards.

►

Dual SIM models: Place the SIM or USIM card on the SIM card tray with the gold-

colored contacts facing downwards.

Place the primary SIM or USIM card on the tray 1 ( on the tray 2 (

2 ).

1 ) and the secondary SIM or USIM card

SIM card tray 1

Do not insert a memory card into the SIM card slot. If a memory card happens to be lodged in the SIM card slot, take the device to a Samsung Service Center to remove the memory card.

Gently press the SIM or USIM card into the SIM card tray to secure it.

If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.

SIM card tray 2

Insert the SIM card tray back into the SIM card tray slot.

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If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.

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Fully insert the tray into the tray slot to prevent liquid from entering your device.

Basics

Removing the SIM or USIM card

Insert the ejection pin into the hole on the tray to loosen the SIM card tray.

Pull out the SIM card tray gently from the SIM card tray slot.

Remove the SIM or USIM card.

►

Single SIM models:

►

Dual SIM models:

Insert the SIM card tray back into the SIM card tray slot.

Basics

Using dual SIM or USIM cards (dual SIM models)

If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.

Activating SIM or USIM cards

Launch the card and tap the switch to activate it.

Settings

app and tap

Connections

→

SIM card manager

. Select a SIM or USIM

Customizing SIM or USIM cards

Launch the USIM card to access the following options:

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Icon

•

Name

•

Network mode

Settings

: Change the icon of the SIM or USIM card.

: Change the display name of the SIM or USIM card.

app and tap

: Select a network type to use with the SIM or USIM card.

Connections

→

SIM card manager

and select a SIM or

Setting preferred SIM or USIM cards

When two cards are activated, you can assign voice calls, messaging, and data services to specific cards.

Launch the preferences for your cards in

Settings

app and tap

PREFERRED SIM CARD

Connections

→

SIM card manager

and set the feature

Basics

Memory card (microSD card)

Installing a memory card

Your device’s memory card capacity may vary from other models and some memory cards may not be compatible with your device depending on the memory card manufacturer and type. To view your device’s maximum memory card capacity, refer to the Samsung website.

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Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.

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Use caution to insert the memory card right-side up.

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The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device will ask to reformat the card or will not recognize the card. If the device does not recognize your memory card, format it on your computer.

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Frequent writing and erasing of data shortens the lifespan of memory cards.

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When inserting a memory card into the device, the memory card’s file directory appears in the

My Files

→

SD card

folder.

Basics

1 3 42

Insert the ejection pin into the hole on the memory card tray to loosen the tray.

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Pull out the memory card tray gently from the memory card tray slot.

Place a memory card on the tray with the gold-colored contacts facing downwards.

Gently press the memory card into the tray to secure it.

If the card is not fixed firmly into the tray, the memory card may leave or fall out of the tray.

Insert the memory card tray back into the memory card tray slot.

•

If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.

•

Fully insert the tray into the tray slot to prevent liquid from entering your device.

Basics

Removing the memory card

Before removing the memory card, first unmount it for safe removal.

Launch the

→

SD card

Insert the ejection pin into the hole on the memory card tray to loosen the tray.

Pull out the memory card tray gently from the memory card tray slot.

Remove the memory card.

Insert the tray back into the tray slot.

Settings

→

UNMOUNT

Do not remove the memory card while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

app and tap

Device maintenance

→

Storage

→ →

Formatting the memory card

Storage settings

A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device.

Launch the

→

SD card

Settings

→

Format

Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturer’s warranty does not cover loss of data resulting from user actions.

app and tap

Device maintenance

→

Storage

→ →

Storage settings

Basics

Turning the device on and off

Press and hold the Power key for a few seconds to turn on the device.

When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.

To turn off the device, press and hold the Power key, and then tap

Follow all posted warnings and directions from authorized personnel in areas where the use of wireless devices is restricted, such as airplanes and hospitals.

Power off

Restarting the device

If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it.

Volume Down key

Power key

Basics

Understanding the screen

Controlling the touchscreen

•

Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction.

•

To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.

•

The device may not recognize touch inputs close to the edges of the screen, which are outside of the touch input area.

•

Leaving the touchscreen idle for extended periods may result in afterimages (screen burn-in) or ghosting. Turn off the touchscreen when you do not use the device.

•

It is recommended to use fingers when you use the touchscreen.

Tapping

Tap the screen.

Basics

Tapping and holding

Tap and hold the screen for approximately 2 seconds.

Dragging

Tap and hold an item and drag it to the target position.

Double-tapping

Double-tap the screen.

Basics

Swiping

Swipe upwards, downwards, to the left, or to the right.

Spreading and pinching

Spread two fingers apart or pinch on the screen.

Basics

Home screen and Apps screen

The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more.

The Apps screen displays icons for all apps, including newly installed apps.

The screen may appear differently depending on the region or service provider.

A widget

An app

News screen indicator. View the