Samsung WE357A7R, WE357A7L, WE357A7S, WE357A7G, WE357A7B User Manual

Washing Machine

user manual

imagine the possibilities

Thank you for purchasing this Samsung product.

To receive more complete service,
please register your product at

www.samsung.com/register

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2_ features of your new washer

features of your new washer

1. Extra Large Capacity

Even bulky garments and blankets get super clean. The large capacity leaves enough room
for a more thorough, cleaner wash.

2. Direct Drive Inverter Motor

The power to handle anything! Our direct-drive inverter motor delivers power right to the
washer tub from a variable speed, reversible motor. A beltless direct-drive motor generates
a higher spin speed of 1,150rpms for more effective, quiet operation. The washer also has
fewer moving parts.

3. Woolmark Certified

The machine wash wool cycle on the Samsung machines has been tested and passed the
required Woolmark Company specification for machine washable wool products. Fabrics
should be washed according to the instructions on the garment label as specified by
Woolmark and Samsung.

4. Sanitize

When selecting this cycle, the water heats to an extra high temperature to remove 99.9% of
certain bacteria typically found on clothing, bedding, or towels. This certification is conducted
by NSF International, an independent third-party testing and certification organization.
Please check garment care label to avoid garment damage.
Only sanitizing cycles have been designed to meet the requirements of this protocol for
sanitization efficacy.

5. Pedestal with Storage Drawers

(Model No : WE357A7W/S/R/L/G/B)

An optional 15” pedestal is available to raise the washer for easier loading and unloading.
It also offers a built-in storage drawer that can hold a 100 oz. bottle of detergent

6. Stacking (Model No : SK-3A1/XAA , SK-4A/XAA , SK-5A/XAA)

Samsung washers and dryers can be stacked to maximize usable space. An optional
stacking kit is available for purchase from your Samsung retailer.

<Pedestal with Storage Drawers>

<Stacking>

NSF Protocol P172
Sanitization Performance of Residential and
Commercial, Family-Sized Clothes Washers

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safety information _3

safety information

Congratulations on your new Samsung Washer. This manual contains important
information on the installation, use and care of your appliance. Please take time
to read this manual to take full advantage of your Washer’s many benefits and
features.

WHAT YOU NEED TO KNOW ABOUT SAFETY INSTRUCTIONS

Warnings and Important Safety Instructions in this manual do not cover all possible conditions and
situations that may occur. It is your responsibility to use common sense, caution, and care when installing,
maintaining, and operating your Washer.

IMPORTANT SAFETY SYMBOLS AND PRECAUTIONS

WARNING

Hazards or unsafe practices that may result in severe personal injury or
death.

CAUTION

Hazards or unsafe practices that may result in minor personal injury or
property damage.

CAUTION

To reduce the risk of fire, explosion, electric shock, or personal injury when
using your washer, follow these basic safety precautions:

Do NOT attempt.

Do NOT disassemble.

Do NOT touch.

Follow directions explicity.

Unplug the pwer plug from the wall socket.

Make sure the machine is grounded to prevent electric shock.

Call the service center for help.

Read all instructions before using the appliance.

With any equipment using electricity and moving parts, potential hazards exist.
To safely operate this appliance, become familiar with its operation and be careful when
using it.

Install and store your washer inside, away from exposure to weather.

Install and level your washer on a floor that can support its weight.

Your washer must be properly grounded. Never plug it into an ungrounded outlet. See page
7 for more information on grounding your washer.

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4_ safety information

To reduce the risk of fire or explosion:

• Do not wash items that have been washed, soaked, or treated with gasoline, dry

cleaning solvents, or other flammable or explosive substances. They give off vapors that
could ignite or explode. Rinse by hand any material that has been exposed to cleaning
solvent or other flammable liquids or solids before putting in your washer. Be sure that
all traces of such liquids, solids, and fumes have been removed. Dangerous substances
include acetone, denatured alcohol, gasoline, kerosene, certain liquid household
cleaners and spot removers, turpentine, waxes, and wax removers.

• Do not put gasoline, dry cleaning solvents, or other flammable or explosive substances

into the washer.

• Under certain conditions, hydrogen gas may be produced in a hot water system–such

as your hot water heater-- that has not been used for two weeks or more. HYDROGEN
GAS IS EXPLOSIVE. If your hot water system has not been used for two weeks or
more, turn on all hot water faucets in your home, and let the water flow for several
minutes before using your washer. This will release any hydrogen gas build–up. Since
hydrogen gas is flammable, do not smoke or light an open flame during this time.

Unplug the power cord before servicing your washer.

Do not reach into the appliance when the tumbler is moving.

Do not let children play on or in your washer. The washer door isn’t easily opened from the
inside, and a child could be seriously injured if trapped inside.

Do not tamper with the controls.

Do not repair, replace, or service any part of your washer yourself unless you fully
understand the recommended user–repair instructions and have the skills to carry them
out. Work done by an unauthorized person may void your warranty.

Store laundry detergents and other laundry supplies in a cool, dry place out of children’s
reach.

Do not wash or dry items that are soiled with vegetable or cooking oil. These items may
contain some oil after laundering. Due to the remaining oil, the fabric may smoke or catch
fire by itself.

Do not use chlorine bleach, ammonia, or acids (such as vinegar or rust remover) in the
same wash. Hazardous fumes can form.

Do not machine wash fiberglass materials. Small particles can stick to fabrics washed in
subsequent loads and cause skin irritation.

Before disposing of your washer, remove the door so that children or small animals cannot
get trapped inside.

Do not sit on top of your Washer.

Inlet hoses are subject to damage and deterioration over time. Check the hoses periodically
for bulges, kinks, cuts, wear or leaks, and replace them every five years.

Ensure pockets are free from small irregularly shaped hard objects or foreign materials,
such as coins, knives, pins, etc. These objects could damage your washer.

Do not wash clothing with large buckles, buttons, or other heavy metal.

WARNING

WARNING

WARNING

CAUTION

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contents _5

contents

INSTALLING YOUR WASHER

6

6 Unpacking your washer
6 Overview of your washer

7 Electrica

l

7 Groundin

g

7 Wate

r

8 Drain facilit

y

8 Floorin

g

8 Location consideration

s

8 Alcove or closet installatio

n

9 Important note to installer

OPERATING INSTRUCTIONS

11

11 Loading your washer
11 Getting started

WASHING A LOAD OF LAUNDRY

12

12 Overview of the control panel

14 Child loc

k

14 Garment

+

14 Detergent use
14 Features

MAINTAINING YOUR WASHER

16

16 Cleaning the exterior
16 Cleaning the interior
16 Cleaning the dispensers
16 Storing your washer
17 Cleaning the debris filter

TROUBLESHOOTING

18

18 Check these points if your washer…
20 Information codes

APPENDIX

22

22 Fabric care chart
23 Helping the environment
23 Declaration of conformity
24 Specifications
25 Cycle chart

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6_ installing your washer

installing your washer

UNPACKING YOUR WASHER

Unpack your Washer and inspect it for shipping damage. Make sure you have received all of the items
shown below. If your Washer was damaged during shipping, or you do not have all of the items, contact
1-800-SAMSUNG(7267864).

OVERVIEW OF YOUR WASHER

( use for the Upper Bolt Hole )

Wrench Bolt hole covers Water Supply Hose Hose guide

Cold water supply hose

Hot water supply

hose

Drain Hose

Adjustable legs

Detergent drawer

Control panel

Door

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installing your washer _7

BASIC LOCATION REQUIREMENTS

Electrical

• 120 Volt 60 Hz 15 AMP fuse or circuit breaker

• Individual branch circuit serving only your Washer is recommended.

• Your Washer is equipped with a power cord.

NEVER USE AN EXTENSION CORD.

Grounding

ELECTRICAL GROUNDING IS REQUIRED ON THIS APPLIANCE.

This appliance must be grounded. In the event of malfunction or breakdown, grounding will
reduce the risk of electric shock by providing a path of least resistance for electric current.

This appliance is equipped with a power cord having a three-prong grounding plug for use in a
properly installed and grounded outlet.

Improper connection of the equipment-grounding conductor can result in a risk of electrical
shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the
appliance is properly grounded. Do not modify the plug provided with the appliance – if it
does not fit the outlet, have a proper outlet installed by a qualified electrician.

IMPORTANT SAFETY PRECAUTIONS

• To prevent unnecessary risk of fire, electrical shock or personal injury, all wiring and

grounding must be done in accordance with the National Electrical Code ANSI/FNPA, No.
70 Latest Revision and local codes and ordinances. It is the personal responsibility of the
appliance owner to provide adequate electrical service for this appliance.

NEVER CONNECT GROUND WIRE TO PLASTIC PLUMBING LINES, GAS LINES, OR HOT
WATER PIPES.

Water

To correctly fill your Washer in the proper amount of time, water pressure of 20 – 120 psi is
required.

Water pressure less than 20 psi may cause water valve failure, ,or may not allow the water valve
to shut off completely. Or, it may extend the fill time beyond what your Washer controls allow,
resulting in your Washer turning off. A time limit is built into the controls in the event of an internal
hose becoming loose and flooding your home.

The water faucets must be within 4 feet/122cm of the back of your Washer for the inlet hoses
provided with your Washer.

Accessory inlet hoses are available in various lengths up to 10 feet/305cm for faucets that
are further away from the back of your Washer.

To avoid the possibility of water damage:

• Have water faucets easily accessible

• Turn off faucets when the washer is not in use.

• Periodically check that there is no leakage from the water inlet hose fittings.

CHECK ALL CONNECTIONS AT THE WATER VALVE AND FAUCET FOR LEAKS.

01 installing your washer

CAUTION

CAUTION

WARNING

WARNING

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8_ installing your washer

Drain facility

The recommended height of the standpipe is 18 in/46 cm. The drain hose must be routed
through the drain hose clip to the standpipe. The standpipe must be large enough to accept the
outside diameter of the drain hose. The drain hose is attached at the factory.

Flooring

For best performance, your Washer must be installed on a solidly constructed floor. Wood floors
may need to be reinforced to minimize vibration and/or unbalanced load situations. Carpeting
and soft tile surfaces are contributing factors in vibration and may cause your washer to move
slightly during the spin cycle.

Never install your washer on a platform or weakly supported structure.

Location considerations

Do not install your washer in areas where water may freeze, since your washer will always
maintain some water in its water valve, pump, and hose areas. This can cause damage the belts,
the pump, hoses and other components.

Alcove or closet installation

MINIMUM CLEARANCES FOR CLOSET AND ALCOVE INSTALLATIONS:

Sides – 1 in / 25 mm
Rear – 4 in / 102 mm

Top – 17 in / 432 mm
Closet Front – 2 in / 51 mm

If the washer and dryer are installed together, the closet front must have at least 72 in² or 465
cm² of an unobstructed air opening. Your washer alone does not require a specific air opening.

installing your washer

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installing your washer _9

IMPORTANT NOTE TO INSTALLER

Please read the following instructions carefully before installing your Washer.
These instructions should be retained for future reference.
We recommend you hire a professional for installation of this washer.

STEP 1
Selecting a Location

Before you install your washer, make sure the location:

• Has a hard, level surface

• Is away from direct sunlight

• Has adequate ventilation

• Will not freeze (below 32°F or 0°C)

• Is away from heat sources such as oil or gas

• Has enough space so that your Washer need not stand on its power cord

• Doesn’t have any carpeting that will obstruct ventilation openings.

STEP 2

Removing the Shipping Bolts

Before using your Washer, you must remove the four
shipping bolts from the back of the unit.

1. Loosen all the bolts with the supplied wrench.

2. Slide the bolt and spacer up and remove the bolt with

the spacer through the hole in the rear wall of your
washer. Repeat for each bolt.

3. Fill the holes with the supplied plastic covers.

4. Keep the shipping bolts and spacers for future use.

STEP 3

Installing your Washer

1. Place the drain hose in the drain facility. Be

sure an airtight connection is NOT made
between the drain hose and the standpipe.
The standpipe must be at least 18 in or 46
cm high.

Caution must always be exercised to
avoid collapsing or damaging the drain
hose. For best results, the drain hose
should not be restricted in any way – by
elbows, couplings, or excessive lengths.
For situations where the drain hose
cannot be conveniently elevated to at
least 18 in or 46 cm, the drain hose must
be supported.

01 installing your washer

96” Max
18” Min

96” Max
18” Min

Hose

retainer

Tie strap

Laundry tub Stand pipe

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