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SAMSUNG ELECTRONICS (UK) LIMITED
GALAXY S21 BUDS GWP PROMOTION
TERMS AND CONDITIONS
Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information
or instructions published by the Promoter about the Promotion at http://www.samsung.com/uk/galaxy-s21-
buds-offer/terms/ (UK) & http://www.samsung.com/ie/galaxy-s21-buds-offer/terms/ (RoI) form part of the
Terms and Conditions.
The Promoter
1. The Promoter is Samsung Electronics (UK) Limited, Samsung House, 1000 Hillswood Drive, Chertsey,
Surrey, KT16 0PS (the “Promoter”).
Promotion Period
2. The Promotion will commence at 00:01 (GMT) on 29th January 2021 and shall close at 23:59 (GMT) on
25th February 2021 (the “Promotion Period”).
Eligibility
3. To be eligible to participate in the Promotion you must be a legal resident (aged 18+) (“Individual
Participant”) of the United Kingdom, Isle of Man, Channel Islands or Republic of Ireland (“Territories”) or
a company registered in one of the Territories (“Company Participant”). For the avoidance of doubt,
within these Terms and Conditions the term “Participant” shall be taken to refer to both Individual
Participants and Company Participants (and the applicable plural) unless stated otherwise.
4. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone
professionally connected to this Promotion are not eligible to enter. Sales staff of any Participating
Retailers are eligible to participate so long as they have not received a staff discount on the Promotion
Product used to take to part in the Promotion.
5. Network providers, retailers, distributors, resellers and any person who purchases a Promotion Product
(defined below) for resale or otherwise not as the user of the Promotion Product, may not participate in
this Promotion and are specifically excluded as a Participant.
Offer
6. Participants who purchase a new selected (i.e. not second hand, refurbished or ex-display) Samsung
Galaxy S21 phone listed in Table 1 (“Promotion Product”) from a retailer listed in Table 2 below
(“Participating Retailer”) either online or in-store and within the Promotion Period will be eligible to
claim a free pair of Galaxy Buds Live in black as listed in Table 1 (the “Reward”), subject to full compliance
with these Promotion Terms and Conditions (“Promotion Terms”).
Table 1 – Promotion Products and Corresponding Reward
Promotion Product (SKU)
Reward
Samsung Galaxy S21 5G
SM-G991B
Samsung Galaxy Buds Live (Black)
SM-R180NZKAEUA
Samsung Galaxy S21+ 5G
SM-G996B
Samsung Galaxy S21 Ultra 5G
SM-G998B
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Table 2 – Participating Retailers
Territories
Participating Retailers
United Kingdom, Isle of Man and Channel Islands
Amazon.co.uk (sold & dispatched by Amazon
only), Amazon Business, AO Mobile, AO.com,
Argos, BT, BT Enterprise, Carphone Warehouse,
Dixons Travel, EE, Giff-Gaff, Harrods, ID Mobile,
John Lewis, Littlewoods, Mobile Phones Direct,
Mobiles.co.uk, O2, Samsung Experience Store,
Samsung Shop Online, Selfridges, Sky, Three,
Very, Vodafone, VOXI, Virgin Mobile, Tesco
Mobile, Selfridges, Aerial Communications,
Carphone Warehouse Business, Currys PC World,
Daisy Communications, Daisy Connect, O2
Business, Onecom, Reward Mobile, Voice Mobile,
Samsung Kings Cross, Microsoft, N Brown, The
Barcode Warehouse.
Republic of Ireland
Alpha Communications, An Post Mobile, Argos,
Arnott’s (Expert), B4B telecoms, Bechtle Direct
LTD, Brown Thomas (Expert), C&C Cellular,
CarCom, Carphone Warehouse, Carphone
Warehouse Business, Connections Limited,
Currys PC World, DCB Group, DID Electrical,
Dixons Travel, Egans Mobile Phone Store LTD, Eir,
Eolas Technologie, Electro City, Euronics, Exertis
Ireland, Expert, Future Business
Intercommunications, Harvey Norman, Irish
Mobile, Irwins Ltd, IT Quotes, JV Facility, Kelco
Communications, Kerry Phone Group, King
Communications, Littlewoods, Meteor, PG
Communications, Phones Made Easy, Power City,
Electro City, Samsung Shop Online (fulfilled by
Exertis), Shaw & Sons Dungarvin, Sky, Soundstore
Ireland, South West Communications, Synchro,
Talk to Me, Telfords Portlaoise, Tesco Mobile
Ireland, The Mobile Phone Shop, The
Smartphone Company, ThePhoneStores.ie,
Three, Uparty, Very, Virgin Mobile, Vision iD,
Vodafone Ireland
7. To qualify for this Promotion, the Promotion Product must be purchased from a Participating Retailer
located within the Territory in which the Individual Participant resides or the Company Participant is
registered.
8. Purchases from auction websites (e.g. eBay) or from third party sellers (e.g. Amazon Marketplace) are
specifically excluded from this Promotion.
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9. Rewards are non-transferable and there is no cash alternative. Reward selection is subject to stock
availability and the Promoter reserves the right to substitute an alternative Reward of an equivalent
value if the Reward selected by the Participant is unavailable. The Supplier reserves the right to
substitute a Reward in a different SKU than as stated in Table 1 above.
10. Participants may submit a maximum of one (1) Claim per Promotion Product purchased, a maximum of
one (1) Claim per Individual Participant and four (4) Claims per household; and a maximum of twohundred and fifty (250) Claims per Company Participant.
Claims
11. To claim, Individual Participants must register for the Samsung Members App using either an existing
or newly created Samsung account. Such Individual Participant should then visit the Benefits section
of the Samsung Members App and click on the Claim Banner to be directed to the Website (set forth
below) in order to register their details and upload the required information to make an application for
their Reward under this Promotion. Company Participants must visit
www.samsungpromotions.claims/galaxys21buds (the “Website”), complete the online claim form and
upload the required information to make an application for their Reward under this Promotion (a
“Claim”). This required information includes the proof of purchase and IMEI number of the Promotion
Product(s) purchased.
12. Claims may only be submitted between zero (0) and thirty (30) days after the date of purchase, meaning
the final Claim date for purchases made on 25th February 2021 is the 27th March 2021 (the “Claim
Period”). Claims received outside the Claim Period will be marked as invalid and will not be accepted.
13. Participants will be sent an email to confirm their Claim has been received by the Promoter instantly
upon completed entry of a Claim. Please note that processing of Claims received may take up to seven
(7) days from the date of receipt of the Claim and Participants will be sent an email to confirm whether
their Claim has been successful and validated (“Claim Validation”).
14. If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the
Promoter’s customer service team by email at [email protected] or by phone
at 0330 054 0028 (UK, IOM or CI) or 01223 2476 (ROI) within seven (7) days of a Claim being submitted.
15. If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and
SMS and offered the opportunity to provide the required information within seven (7) days. If no
response is received within seven (7) days of the email and SMS, then the Claim shall be marked as
invalid and the Participant will no longer be eligible to receive the Reward.
16. Subject to making a valid Claim in accordance with these Promotion Terms and Conditions, Rewards
will be dispatched to the address entered during the Claim process via recorded delivery within fortyfive (45) days of Claim Validation.
17. Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the
Promoter for lost, delayed or damaged data which occurs during any communication or transmission of
Claims.
18. The Promoter reserves the right in its absolute discretion to disqualify Claims which it considers do not
comply with these Terms and Conditions.
19. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to
protect itself against fraudulent or invalid Claims including, without limitation, to require further
verification as to proof of pre-order and purchase, as well as the identity, age and other relevant details
of a Participant. This process may involve the Promoter sharing information with third parties.
20. If a Participant returns a Promotion Product after making a Claim, then the Participating Retailer shall
notify the Promoter and the Claim shall be rejected. Where the Reward has already been sent/then the
Promoter shall seek to recover the Reward from the Participant which where necessary may involve
legal action being carried out against the Participant.
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Privacy and Data Protection
21. Other than as set out in these Terms and Conditions or for the purposes of operating the Promotion,
the details and information provided by the Participant when entering the Promotion or claiming the
Reward will not be used for any promotional purpose, nor shall they be passed to any third party.
22. The Participant may withdraw consent to such use of personal information by writing to the Promoter
or by using the opt-out process outlined in the Promoter’s privacy policy, available at
www.samsung.com/uk/info/privacy.
General
23. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure
or other factors beyond the Promoter’s control.
24. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and
codes of practice, to vary the Terms and Conditions of the Promotion.
25. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to
transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted,
or damaged transmissions or Claims; (c) any computer or communications related malfunctions or
failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter;
or (e) any printing or typographical errors in any materials associated with the Promotion.
26. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or
expenses which are not stated in the Terms and Conditions as being included.
27. By participating in this Promotion, you agree, to the maximum extent permitted by applicable laws, to
release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses or
damages of any kind arising from participation in or in connection with the Promotion, including
without limitation, awarding, acceptance, receipt, possession, use and/or misuse of the Reward. The
above limitation of liability shall not apply to liability arising from fraud (including fraudulent
misrepresentation), death or personal injury caused as a result of Promoter’s negligence.
28. The Promotion is governed by the laws of England and Wales.
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