Samsung RF265BEAESR/AA-00, RF265BEAESG/AA-00 Owner’s Manual
Refrigerator
User manual
RF265B*
Free Standing Appliance
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Contents
Contents
Safety information 4
Important safety symbols and precautions: 4
State of California Proposition 65 Warning (US only) 4
Critical installation warnings 5
Installation cautions 7
Critical usage warnings 7
Usage cautions 11
Cleaning cautions 12
Critical disposal warnings 13
1. Regulatory Notice 14
Installation 16
Your refrigerator at a glance 16
Step-by-step installation 18
Operations 35
User interface 35
Samsung Smart Home 45
SMART GRID Function (Demand Response) 48
Recommendations for voice recognition 52
Samsung Family Hub 52
Special features 54
Maintenance 58
Handling and care 58
Cleaning 64
Replacement 65
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Troubleshooting 67
General 67
Do you hear abnormal sounds from the refrigerator? 71
Samsung Smart Home 73
Samsung Family Hub 74
Smart Grid 75
LCD 76
Warranty (USA) 77
WARRANTY ON SAMSUNG REFRIGERATOR 77
Contents
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Safety information
• Before using your new Samsung Refrigerator, please read this manual thoroughly
to ensure that you know how to operate the features and functions that your new
appliance offers safely and efciently.
• This appliance is not intended for use by persons (including children) with reduced
physical, sensory, or mental capabilities, or those who lack experience and knowledge,
unless they have been given supervision or instruction concerning the use of the
appliance by a person responsible for their safety.
• Because the following instructions cover various models, the characteristics of your
Safety information
refrigerator may differ slightly from the refrigerator described in this manual.
• If you have any question, contact us at 1-800-SAMSUNG or nd help and information
online at www.samsung.com.
• R-600a or R-134a is used as a refrigerant. Check the compressor label on the rear of
the appliance or the rating label inside the fridge to see which refrigerant is used for
your refrigerator. If this product contains ammable gas (Refrigerant R-600a), contact
your local authority in regard to safe disposal of this product.
• It is hazardous for anyone other than an Authorized Service Person to service this
appliance.
Important safety symbols and precautions:
Please follow all safety instructions in this manual. This manual uses the following safety
symbols.
WARNING
Hazards or unsafe practices that may result in severe personal injury, property damage,
and/or death.
CAUTION
Hazards or unsafe practices that may result in severe personal injury and/or property
damage.
NOTE
Useful information that helps users understand or benet from the refrigerator.
These warning signs are here to prevent injury to you and others.
Please follow them carefully.
After reading this section, keep it in a safe place for future reference.
State of California Proposition 65 Warning (US only)
WARNING : This product contains chemicals known to the State of California to cause
cancer and birth defects or other reproductive harm.
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Critical installation warnings
WARNING
• Do not install the refrigerator in a damp location or place where it may come in contact
with water.
- Deteriorated insulation on electrical parts may cause an electric shock or re.
• Do not place this refrigerator in direct sunlight or expose it to the heat from stoves,
room heaters, or other appliances.
• Do not plug several appliances into the same multiple power strip. The refrigerator
should always be plugged into its own individual electrical outlet which has a voltage
rating that matches the voltage listed on the refrigerator’s rating plate.
- This provides the best performance and also prevents overloading of house wiring
circuits, which could overheat the wires and cause a re hazard.
• If the wall socket is loose, do not insert the power plug.
- There is a risk of electric shock of re.
• Do not use a power cord that has cracks or abrasion damage along its length or at
either end.
• Do not bend the power cord excessively or place heavy objects on it.
• Do not pull or excessively bend the power cord.
• Do not twist or tie the power cord.
• Do not hook the power cord over a metal object, place a heavy object on the power
cord, insert the power cord between objects, or push the power cord into the space
behind the appliance.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
- This may result in an electric shock or re.
• Never unplug your refrigerator by pulling on the power cord. Always grip the plug
rmly and pull straight out from the outlet.
- Damage to the cord may cause a short-circuit, re, and/or electric shock.
• Do not store explosive substances such as aerosol cans with a ammable propellant in
this appliance.
• Do not install this appliance near a heater or ammable material.
• Do not install this appliance in a location where gas may leak.
- This may result in an electric shock or re.
• This refrigerator must be properly located and installed in accordance with the
instructions in this manual before you use it.
• Connect the power plug in the proper position with the cord hanging down.
- If you connect the power plug upside down, the wire can get cut off and cause a re
or electric shock.
Safety information
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Safety information
• Make sure that the power plug is not crushed or damaged by the back of the
refrigerator.
• Keep the packing materials out of reach of children.
- There is a risk of death from suffocation if a child puts the packing materials on his
or her head.
• The appliance must be positioned so that the plug is accessible after installation.
- Failing to do so may result in an electric shock or re due to electric leakage.
Safety information
• Do not install this appliance in a humid, oily or dusty location, or in a location exposed
to direct sunlight or to water (rain drops).
- Deteriorated insulation on electrical parts may cause an electric shock or re.
• If large amounts of dust or water enter the refrigerator, disconnect the power plug and
contact your Samsung Electronics service center.
- Otherwise there is a risk of re.
• Do not stand on top of the appliance or place objects (such as laundry, lighted candles,
lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
- This may result in an electric shock, re, problems with the product, or injury.
• You need to remove all the protective plastic lm before you initially plug the product
in.
• Children should be supervised to ensure that they do not play with the snap rings used
for door adjustment or the water tube clips.
- There is risk of death by suffocation if a child swallows a snap ring or water tube
clip. Keep the snap rings and water tube clips out of children's reach.
• The refrigerator must be safely grounded.
- Always make sure that you have grounded the refrigerator before attempting to
investigate or repair any part of the appliance. Power leakages can cause severe
electric shock.
• Never use gas pipes, telephone lines, or other potential lightning attractors as an
electrical ground.
- You must ground the refrigerator to prevent any power leakages or electric shocks
caused by current leakage from the refrigerator.
- Grounding the refrigerator improperly may result in an electric shock, re,
explosion, or problems with the product.
- Improper use of the grounding plug can result in a risk of electric shock. If it is
necessary to use an extension cord, use only a 3-wire extension cord that has a
3-blade grounding plug and a 3-slot receptacle that will accept the plug on the
appliance. The marked rating of the extension cord should be AC 115-120 V, 10
A, or more. If a grounding adapter is used, make sure the receptacle box is fully
grounded.
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• Plug the power plug into the wall socket rmly. Do not use a damaged power plug,
damaged power cord, or loose wall socket.
- This may result in an electric shock or re.
• If the power cord is damaged, have it replaced immediately by the manufacturer or
one of its service agents.
• Only a qualied technician or service company should be allowed to change the fuse in
the refrigerator.
- Failing to do so may result in an electric shock or personal injury.
Installation cautions
CAUTION
• Allow sufcient space around the refrigerator and install it on a at surface.
- Keep the ventilation space in the appliance enclosure or mounting structure clear of
obstructions.
• After you have installed the refrigerator and turned it on, allow the appliance to stand
for 2 hours before loading it with food.
• We strongly recommend you have a qualied technician or service company install the
refrigerator.
- Failing to do so may result in an electric shock, re, explosion, problems with the
product, or injury.
• Overloading one door may make the refrigerator fall, causing physical injury.
Safety information
Critical usage warnings
WARNING
• Do not insert the power plug into a wall socket with wet hands.
- This may result in an electric shock.
• Do not store articles on the top of the appliance.
- When you open or close the door, the articles may fall and cause personal injury
and/or material damage.
• Do not insert hands, feet or metal objects (such as chopsticks, etc.) into the bottom or
the back of the refrigerator.
- This may result in an electric shock or injury.
- Any sharp edges may cause a personal injury.
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Safety information
• Do not touch the inside walls of the freezer or products stored in the freezer with wet
hands.
- This may cause frostbite.
• Do not put a container lled with water on the refrigerator.
- If spilled, there is a risk of re or electric shock.
• Do not keep volatile or ammable objects or substances (benzene, thinner, propane
gas, alcohol, ether, LP gas, and other such products) in the refrigerator.
Safety information
- This refrigerator is for storing food only.
- This may result in re or explosion.
• Children should be supervised to ensure that they do not play with the appliance.
- Keep ngers out of “pinch point” areas. Clearances between the doors and cabinet
are necessarily small. Be careful when you open the doors if children are in the area.
• Do not let children hang on the door or door bins. A serious injury may occur.
• Do not let children go inside the refrigerator. They could become trapped.
• Do not insert your hands into the area under the appliance.
- Any sharp edges may cause personal injury.
• Do not store pharmaceutical products, scientic materials, or temperature sensitive
products in the refrigerator.
- Products that require strict temperature controls must not be stored in the
refrigerator.
• Do not place or use electrical appliances inside the refrigerator/freezer, unless they are
of a type recommended by the manufacturer.
• If you smell smoke, pull out the power plug immediately, and then contact a Samsung
Electronics service center.
• If large amounts of dust or water enter the refrigerator, disconnect the power plug and
contact a Samsung Electronics service center.
- Otherwise there is a risk of re.
• Do not let children step on a drawer.
- The drawer may break and cause them to slip.
• Do not leave the doors of the refrigerator open while the refrigerator is unattended
and do not let children enter the refrigerator.
• Do not allow babies or children go into a drawer.
- It can cause death from suffocation by entrapment or personal injury.
• Do not overll the refrigerator with food.
- When you open the door, an item may fall out and cause personal injury or material
damage.
• Do not spray volatile material such as insecticide onto the surface of the appliance.
- As well as being harmful to humans, it may also result in an electric shock, re, or
problems with the product.
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• Never put ngers or any objects into the water dispenser outlet, ice chute, or ice maker
bucket.
- It may cause a personal injury or material damage.
• Do not use or place any substances sensitive to temperature such as ammable sprays,
ammable objects, dry ice, medicine, or chemicals near or inside the refrigerator.
• Do not use a hair dryer to dry the inside of the refrigerator. Do not place a lighted
candle in the refrigerator to remove bad odors.
- This may result in an electric shock or re.
• Fill the tank and ice cube tray with potable water only (tap water, mineral water, or
puried water).
- Do not ll the tank with tea, juice, or a sports drink. They can damage the
refrigerator.
• Do not stand on top of the appliance or place objects (such as laundry, lighted candles,
lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance. This may
result in an electric shock, re, problems with the product, or injury. Do not put a
container lled with water on the appliance.
- If spilled, there is a risk of re or electric shock.
• Do not use mechanical devices or any other means to accelerate the defrosting process,
other than those recommended by the manufacturer.
• Do not damage the refrigerant circuit.
• Never stare directly at the UV LED lamp for long periods of time.
- This may result in eye strain due to the ultraviolet rays.
• Do not put a fridge shelf into the refrigerator upside down. The shelf stopper will not
work.
- The glass shelf could fall and cause personal injury.
• Keep ngers out of “pinch point” areas. Clearances between the doors and cabinet are
necessarily small. Be careful when you open the doors if children are in the area.
• If a gas leak is detected, avoid any naked ames or potential sources of ignition, and
air the room in which the appliance is standing for several minutes.
- Do not touch the appliance or power cord.
- Do not use a ventilating fan.
- A spark may result in an explosion or re.
• Use only the LED Lamps provided by the manufacturer or its service agents.
• Bottles should be stored tightly together so that they do not fall over or out.
• This product is intended only for the storage of food in a domestic environment.
• Never put ngers or any objects into the water dispenser outlet, ice chute, or ice maker
bucket.
- This can cause a personal injury or material damage.
Safety information
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Safety information
• Do not attempt to repair, disassemble, or modify the refrigerator yourself.
- Unauthorized modications can cause safety problems. To reverse an unauthorized
modication, we will charge the full cost of parts and labor.
• Do not use any fuse (such as cooper, steel wire, etc.) other than a standard fuse.
• If your refrigerator needs to be repaired or reinstalled, contact your nearest Samsung
service center.
- Failing to do so may result in an electric shock, re, problems with the product, or
Safety information
injury.
• If the interior or exterior LED lamp has gone out, contact your nearest Samsung service
center.
• If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately
and contact a Samsung service center.
- Failing to do so may result in an electric or re hazards.
• Pull the power plug out of the socket before changing the interior lamps of the
refrigerator.
- Otherwise, there is a risk of electric shock.
• If you experience difculty changing a non-LED light, contact a Samsung service
center.
• If the product is equipped with LED lamps, do not disassemble the Lamp Covers and
LED lamps yourself.
- Contact a Samsung service center.
• Plug the power plug into the wall socket rmly.
• Do not use a damaged power plug, damaged power cord, or loose wall socket.
- This may result in an electric shock or re.
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Usage cautions
CAUTION
• Do not re-freeze frozen foods that have thawed completely.
• Use only the ice maker provided with the refrigerator.
• To get the best performance from the product:
- Do not place food too close to the vents at the rear of the refrigerator as this can
obstruct free air circulation in the refrigerator compartment.
- Wrap food up properly or place it in airtight containers before putting it into the
refrigerator.
- Please observe maximum storage times and expiration dates of frozen goods.
• Do not put glass containers or bottles or carbonated beverages into the freezer.
- The container may freeze and break, and this may result in injury.
• Service Warranty and Modication.
- Any changes or modications performed by a 3rd party on this nished appliance
are not covered under Samsung warranty service, nor is Samsung responsible for
safety issues that result from 3rd party modications.
• Do not block the air vents inside the refrigerator.
- If the air vents are blocked, especially with a plastic bag, the refrigerator can be
over cooled. If a cooling period lasts too long, the water lter may break and cause
water leakage.
• If the refrigerator is disconnected from the power supply, you should wait for at least
ve minutes before plugging it back in.
• If large amounts of water enter the refrigerator, pull out the power plug and contact a
Samsung service center.
• Do not strike or apply excessive force to any glass surface.
- Broken glass may result in a personal injury and/or property damage.
• Fill the water tank and ice cube trays with potable water only (tap water, mineral
water, or puried water).
- Do not ll the tank with tea, juice, or a sports drink. They can damage the
refrigerator.
• If the refrigerator is ooded, shut off the power to the refrigerator and contact your
nearest Samsung service center.
- There is a risk of electric shock or re.
Safety information
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Safety information
Cleaning cautions
CAUTION
• Do not spray water directly on the inside or outside the refrigerator.
- There is a risk of re or electric shock.
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not place a lighted candle in the refrigerator to remove bad odors.
Safety information
- This may result in an electric shock or re.
• Do not spray cleaning products directly on the display.
- Printed letters on the display may come off.
• If any foreign substance such as water has entered the appliance, unplug the power
plug and contact your nearest Samsung service center.
- Failing to do so may result in an electric shock or re.
• Use a clean, dry cloth to remove any foreign matter or dust from the power plug
blades. Do not use a wet or damp cloth when cleaning the plug.
- Otherwise, there is a risk of re or electric shock.
• Do not clean the appliance by spraying water directly onto it.
• Do not use benzene, thinner, or Clorox (bleach) to clean the refrigerator.
- They may damage the surface of the appliance and may cause a re.
• Never put ngers or any objects into the dispenser outlet.
- This can cause a personal injury or material damage.
• Before cleaning or performing maintenance, unplug the appliance from the wall socket.
- Failing to do so may result in an electric shock or re.
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Critical disposal warnings
WARNING
• DANGER : Risk of child entrapment. Before you throw away your old refrigerator or
freezer:
- Take off the doors and door latch.
- Leave the shelves in place so that children cannot easily climb inside.
- Children trapped inside a refrigerator can hurt themselves or suffocate to death.
• Please dispose of the packaging material from this product in an environmentally
friendly manner.
• Ensure that none of the pipes on the back of the refrigerator are damaged prior to
disposal.
• R-600a or R-134a is used as a refrigerant. Check the compressor label on the rear of
the appliance or the rating label inside the fridge to see which refrigerant is used for
your refrigerator. If this refrigerator contains ammable gas (Refrigerant R-600a),
contact your local authority in regard to the safe disposal of this product.
• When disposing of this refrigerator, remove the door/door seals and door latch so that
small children or animals cannot become trapped inside. Children should be supervised
to ensure that they do not play with the appliance.
- If trapped inside, the child could be injured or suffocate to death.
• Cyclopentane is used in the insulation. The gases in the insulation material require
a special disposal procedure. Please contact your local authorities in regard to the
environmentally safe disposal of this product.
• Keep all packaging materials well out of the reach of children, as packaging materials
can be dangerous to children.
- If a child places a bag over his or her head, the child could suffocate.
Safety information
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Safety information
1. Regulatory Notice
1.1 FCC Notice
FCC CAUTION:
Any changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Safety information
Contains Transmitter Module FCC ID: A3LWCM730Q
This device complies with Part 15 of FCC Rules. Operation is Subject to the following two
conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received including interference that cause
undesired operation.
For products available in the US and Canadian markets, only channels 1~11 are available.
You cannot select other channels.
FCC STATEMENT:
This equipment has been tested and found to comply within the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment to an outlet that is on a different circuit than the receiver.
• Consult the dealer or an experienced radio/TV technician for help.
FCC RADIATION EXPOSURE STATEMENT:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated so there is at least 8 inches (20 cm)
between the radiator and your body. This device and it’s antennas must not be co-located
or operated in conjunction with any other antenna or transmitter except in accordance
with FCC multi-transmitter product procedures.
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1.2 IC Notice
Contains Transmitter Module IC: 649E-WCM730Q
The term “IC” before the radio certication number only signies that Industry Canada
technical specications were met. Operation is subject to the following two conditions : (1)
this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.
For products available in the US and Canadian markets, only channels 1~11 are available.
You cannot select other channels.
IC RADIATION EXPOSURE STATEMENT:
This equipment complies with IC RSS-102 radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated so there is at
least 8 inches (20 cm) between the radiator and your body. This device and it’s antennas
must not be co-located or operated in conjunction with any other antenna or transmitter
except in accordance with FCC multi-transmitter product procedures.
SAVE THESE INSTRUCTIONS
Safety information
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Installation
01
07
08
06
09
02
03
04
05
Follow these instructions carefully to prevent accidents and to ensure the proper
installation of this refrigerator.
• Use the refrigerator only for its intended purpose as described in this manual.
• Any servicing must be performed by a qualied technician.
• Dispose of the product packaging material in compliance with the local regulations.
• To prevent electric shock, unplug the power cord before servicing.
Your refrigerator at a glance
Your refrigerator and the provided component parts of your refrigerator may differ from
the illustrations in this manual, depending on the model and your country.
Installation
WARNING
NOTE
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01 Auto ice maker 02 Vegetables & fruit drawers
03 Cool Select pantry 04 Upper basket
05 Freezer 06 Door bins
07 Fridge shelf 08 2-Step foldable shelf
09 Water lter
* applicable models only
NOTE
• For energy efciency, keep all shelves, drawers, and baskets in their original positions.
• When closing the door, make sure the vertical hinged section is in the correct position
to avoid scratching the other door.
• If the vertical hinged section is reversed, put it back into the correct position, and then
close the door.
• Moisture may form at times on the vertical hinged section.
• If you close a door forcefully, the other door may open.
• When the door is opened, the interlock switch automatically disables the auger motor
of the ice maker for safety reasons.
• If the internal or external LED lamp is out of order, contact a local Samsung service
center.
Installation
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Installation
B
C D
A
Step-by-step installation
STEP 1 Select a site
The site must:
• Have a solid level surface without carpeting or ooring that may obstruct ventilation
• Be out of direct sunlight
• Have adequate room for opening and closing the door
• Be away from any heat source
• Provide room for maintenance and servicing
• Have a temperature range between 50 °F (10 °C) and 110 °F (43 °C)
Clearance
See the pictures and table below and on the next page for installation space requirements.
Installation
Model RF265BEA*
Depth “A” 33
Width “B” 35
Height “C” 68
Overall Height
“D”
1
3
3
/8" (1737 mm)
70" (1778 mm)
/2" (850 mm)
/4" (909 mm)
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01
02 02
04 04
05
03
06
08
0907
10
Model RF265BEA*
01 2" (50 mm)
02 140°
03 63
04 14
05 13
06 35
07 29
08 3
09 1
3
/4" (1620 mm)
5
/8" (371 mm)
3
/8" (340 mm)
3
/4" (909 mm)
1
/4" (745 mm)
3
/4" (95 mm)
5
/8" (40 mm)
10 48" (1220 mm)
Installation
NOTE
The measurements of your refrigerator may differ from those listed above, depending on
the measuring method.
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Installation
STEP 2 Flooring
Installation
If the refrigerator cannot pass through entrance to your home or kitchen due to its size,
see STEP 3 Door removal for entrance starting on page 21.
• The surface of the installation location
must support a fully loaded refrigerator.
• To protect the oor, put a large piece
of cardboard under each leg of the
refrigerator when you move it for
installation.
• To protect the oor once the
refrigerator is in its nal position, do
not move it unless necessary. If you
have to move it, place thick paper or
cloth such as an old carpet, along the
movement path.
NOTE
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STEP 3 Door removal for entrance
If the refrigerator cannot pass through the entrance to your home or kitchen due to its
size, follow these instructions to remove and then re-install the refrigerator's doors. If you
do not need to remove the doors, go to page 18 for the installation instructions.
Tools required (not provided)
Phillips screwdriver Flat-heat screwdriver Socket wrench (10 mm)
Allen wrench (5 mm)
To detach the fridge doors
Left door
1. With the doors closed, use a Phillips
head screwdriver to remove the screw
(x3) in the top cover.
Installation
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Installation
2. Disconnect the wire connectors (x3) and
the water tube from the coupler on the
left door. The position of the connectors
differs with the model.
CAUTION
• Do not remove both doors
simultaneously. Make sure to remove
one door at a time. Otherwise, one of
the doors may fall and cause physical
injury.
• Make sure the refrigerator is off before
disconnecting the connectors.
Installation
3. Gently draw up the clamp in several
steps. To prevent nger injuries, do not
apply a sudden force to the clamp.
4. Pull up the clamp to remove.
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5. Open the door 90 degrees. While
holding the door, pull up and remove
the top hinge. Be careful not to damage
the connector wires when you remove
the hinge.
6. Gently pull up the door vertically to
remove. Do not apply excessive force
to the door. The door may fall, causing
physical injury.
7. Lay the door down on a at surface.
Installation
Right door
1. Disconnect the wire connectors (x2)
on the right door. The position of the
connectors differs with the model.
CAUTION
• Do not remove both doors
simultaneously. Make sure to remove
one door at a time. Otherwise, one of
the doors may fall and cause physical
injury.
• Make sure the refrigerator is off before
disconnecting the connectors.
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Installation
Installation
2. Gently draw up the clamp in several
steps. To prevent nger injuries, do not
apply a sudden force to the clamp.
3. Pull up the clamp to remove.
4. Open the door 90 degrees. While
holding the door, pull up and remove
the top hinge. Be careful not to damage
the connector wires when you remove
the hinge.
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