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Contents
Quick Guides
Connecting the Samsung Smart Remote to the TV
Using Smart Hub
Using Voice Interaction
3 Running Voice Interaction
5 Read Before Using Voice Interaction
Updating the TV’s Software
6 Updating the TV’s software to the latest version
6 Updating the TV automatically
Getting Support
7 Getting support through Remote Management
8 Finding the contact information for service
8 Requesting service
Audio Input and Output Connections
20 Connecting with an HDMI (ARC) cable
20 Connecting with a digital audio (optical) cable
20 Connecting through a wireless network
21 Connecting Bluetooth Devices
Connecting a Computer
21 Connecting through the HDMI port ― Screen Sharing (HDMI)
Connecting a Mobile Device
22 Viewing the screen of a mobile device on your TV (Screen
Sharing)
23 Sharing content through the Smart View app
23 Managing a Mobile Device
Switching between external devices connected to the TV
23 Changing the input signal
24 Editing the name and icon of an external device
25 Using additional functions
Connections
Connection Guide
Connecting an Antenna (Aerial)
Connecting to the Internet
11 Connecting to your Internet network
Connecting to a Network via a Mobile Dongle
Troubleshooting Internet Connectivity Issues
15 Troubleshooting wired Internet connectivity issues
16 Troubleshooting wireless Internet connectivity issues
Connecting Video Devices
17 Connecting with an HDMI cable
18 Connecting with a component cable (Only for models with
COMPONENT IN / AV IN)
19 Connecting with a composite cable (Only for models with
COMPONENT IN / AV IN)
Connection Notes
25 Connection notes for HDMI
26 Connection notes for audio devices
27 Connection notes for computers
27 Connection notes for mobile devices
Remote Control and Peripherals
About the Samsung Smart Remote
About the Samsung Smart Remote (THE FRAME)
Connecting to the Samsung Smart Remote
Controlling External Devices with the Samsung Smart Remote
- Using the Universal Remote
Using Anynet+ (HDMI-CEC)
33 Connecting an external device through Anynet+ and using
their menus
Controlling the TV with a Keyboard
34 Connecting a USB keyboard
TV Viewing
34 Connecting a Bluetooth keyboard
34 Using the keyboard
Entering Text using the On-Screen QWERTY Keyboard
36 Using additional functions
36 Entering Text using the remote control's microphone and the
on-screen QWERTY keyboard
Smart Features
Smart Hub
38 Displaying the Home Screen
40 Launching Smart Hub automatically
40 Launching the last used app automatically
41 Testing Smart Hub connections
41 Resetting Smart Hub
Using a Samsung account
41 Creating and managing your Samsung account
42 Signing in to a Samsung account
Using the Apps Service
45 Installing and running an app
46 Managing purchased or installed apps
Using the e-Manual
48 Launching the e-Manual
48 Using the buttons in the e-Manual
Using the Internet
Viewing Digital Broadcast Information at a Glance
54 Using the guide
Recording Programmes
56 Recording programmes
57 Managing the schedule recording list
57 Viewing recorded programmes
Setting Up a Schedule Viewing
58 Setting up a schedule viewing for a channel
59 Editing a schedule viewing
59 Setting the Schedule Viewing Time
Using Timeshift
60 Buttons and functions available while recording a programme
or Timeshift
Using the Channel List
Editing channels
62 Removing registered channels
62 Editing registered channels
Creating a Personal Favourites List
63 Registering channels as favourites
63 Viewing and selecting channels on Favourites lists only
Editing a Favourites List
64 Adding channels to favourites list
64 Removing channels from a favourites list
64 Rearranging a favourites list
64 Renaming a favourites list
Playing pictures/video/music
50 Playing media content
Using Voice Interaction
51 Running Voice Interaction
52 Read Before Using Voice Interaction
TV-Viewing Support Functions
65 Changing the broadcast signal
System and Support
65 Scanning for available channels
65 Restricting Viewing to Specific Channels
66 Selecting the broadcasting audio option
66 Using Programme Rating Lock
66 Configuring advanced broadcasting settings
67 Selecting the broadcast audio language
68 Tuning broadcast signals manually
68 Fine-tuning analogue broadcasts
69 Setting satellite system
69 Changing teletext language
Picture and Sound
Adjusting the Picture Quality
70 Choosing a picture mode
71 Configuring advanced picture settings
Setting the Viewing Environment for External Devices
73 Playing games on an optimised screen
73 Viewing UHD videos
73 Using HDMI black level
74 Registering the TV as a DivX-certified device (watching for pay
DivX movies)
Picture Support Functions
74 Changing the picture size
75 Changing the picture size automatically
75 Changing the picture size in 4:3 or Screen Fit mode
Adjusting the Sound Quality
76 Choosing a sound mode
76 Configuring advanced sound settings
Setting the Time and Using the Timer
79 Setting the current time
80 Using the timers
Using the Screen Burn Protection and Energy Saving Functions
81 Preventing screen burn
81 Reducing the energy consumption of the TV
Updating the TV’s Software
82 Updating the TV’s software to the latest version
82 Updating the TV automatically
Protecting the TV from Hacking and Malicious Code
83 Scanning the TV and connected storage for malicious code
Using Other Functions
83 Running the accessibility functions
84 Enabling voice guides for the visually impaired
84 Audio Description
85 Watching TV broadcasts with subtitles
86 White text on black background (high contrast)
86 Enlarging the font (for the visually impaired)
86 Learning about the remote control (for the visually impaired)
86 Learning about the TV menu
86 Listening to the TV through Bluetooth devices (for the hearing
impaired)
87 Configuring advanced system settings
88 Checking digital channel signal info and strength
88 Restoring the TV to the factory settings
HbbTV
Teletext Feature
91 Typical Teletext page
Using the Sound Support Functions
77 Selecting speakers
77 Listening to the TV through Bluetooth devices
78 Listening to the TV through a Multiroom speaker
Troubleshooting
Precautions and Notes
Getting Support
92 Getting support through Remote Management
93 Finding the contact information for service
93 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
94 Testing the picture
I Can't Hear the Sound Clearly
96 Testing the sound
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Before Using the Recording and Timeshift Functions
104 Before using the recording and schedule recording functions
106 Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet
Read Before Playing Photo, Video, or Music Files
110 Limitations on use of photo, video, and music files
111 Supported external subtitles
111 Supported internal subtitles
112 Supported image formats and resolutions
112 Supported music formats and codecs
113 Supported video codecs
Read After Installing the TV
115 Picture sizes and input signals
116 Installing an anti-theft lock
116 Read before setting up a wireless Internet connection
Supported Resolutions for UHD Input Signals
117 If HDMI UHD Color is set to Off
Other Issues
117 If HDMI UHD Color is set to On
Read Before Connecting a Computer (Supported Resolutions)
118 IBM
118 MAC
119 VESA DMT
119 CEA-861
Supported Resolutions for Video Signals
120 CEA-861
Read Before Using Bluetooth Devices
121 Restrictions on using Bluetooth
Buttons and Functions
122 Buttons and functions available while playing multimedia
content
Licence
Accessibility Guidance
Using the Remote control
125 Orientation of the Samsung Smart Remote
125 Description of the Samsung Smart Remote
Using the accessibility menu
127 Accessibility short cut menu
128 Step by Step instructions to.
130 Setting accessibility settings using Voice Interaction
Using the TV with Voice Guide on
131 Watching TV
Using the guide
Setting Up a Schedule Viewing
Using the Channel List
138 Creating a Personal Favourites List
Recording
140 Using the instant and schedule recording options from the
guide screen:
141 Using the Instant and Schedule Recording options from
programme info window
141 Recording a programme you are currently watching directly
from live TV
141 Changing the recording time
142 Viewing recorded programmes
142 Deleting a recorded programme
Using Smart Hub
143 Smart Hub
144 Displaying the Home Screen in the Smart Hub
Using the e-Manual
146 Launching the e-Manual
Using Voice Interaction
147 Running Voice Interaction
Quick Guides
You can learn quickly how to run and use the frequently used functions.
Connecting the Samsung Smart Remote to the TV
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung
Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press
and hold the and buttons simultaneously for 3 seconds or more.
"The images, buttons, and functions of the Samsung Smart Remote may differ by model.
"For more information, refer to "About the Samsung Smart Remote."
"Availability depends on the specific model.
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Using Smart Hub
Connect to Smart Hub for apps, games, movies, and more.
Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen.
Source
TVHDMI 1HDMI 2USB 1USB 2
Source
Connection
Guide
Universal
Remote
"The image on your TV may differ from the image above depending on your model and geographical area.
When you press the button on your remote control, you can use the following functions and features.
1
Settings
When the focus is moved to the icon, a list of quick settings icons appears above the top of the menu. You can
quickly set frequently used functions by clicking the icons.
2
Source
You can select an external device connected to the TV.
"For more information, refer to "Switching between external devices connected to the TV."
3
Search
You can search data for channels, programmes, movie titles, and apps from Smart Hub.
"For more information, refer to "Smart Hub."
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4
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding
apps on your TV.
APPS
"To use this feature, the TV must be connected to the Internet.
"For more information, refer to "Using the Apps Service."
Art
You can use the Art mode function to edit image content such as artworks or pictures when you are not watching TV
or when the TV is turned off, and then display the content in full screen mode.
"This function is supported only in THE FRAME model.
"For more information, refer to the provided user manual.
Using Voice Interaction
Speak into the microphone on your Samsung Smart Remote to control your TV.
"Availability depends on the specific model.
Running Voice Interaction
Press and hold the button on your Samsung Smart Remote, say a command, and then release the button.
The TV recognises the voice command.
"When you press the button once, the Help Guide is displayed. Use the Voice Interaction function as instructed in the
Guide.
"During voice analysis, the system cannot receive voice commands.
"SMART HUB""HDMI""USB"
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●If you say an accessibility-related command such as "Subtitle" or "Voice Guide," the command is applied
directly and you will see a notification that the function is operating.
●When playing back media content, you can execute commands such as "Play," "Pause," "Stop," "Rewind," and
"Fast Forward."
"The function does not operate for all apps.
●You can set the timer with the command "Sleep reservation in 30 minutes."
●To change the source, say "HDMI," "TV, " or "USB."
●To change the picture mode, say "Movie Picture Mode" or "Set Picture Mode to Standard."
●To search, say "Search ****" or "Search **** in YouTube."
●To view Help, say "Help," "What can I say" or "User guide."
"The supported language may differ by geographical region.
"When you press the button once, the Help Guide is displayed. Use the Voice Interaction function as instructed in
the Guide.
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Read Before Using Voice Interaction
Precautions for voice interaction
●To use Voice Interaction, you must have a Samsung account. For more information, refer to "Using a Samsung
account."
●The supported voice interaction languages and features may differ by geographical region.
●If the language set differs from the language of your country, some features are not available.
●The function is available only when the TV is connected to the Internet.
●Voice interaction is available only on TVs that support it and come with remote controls that have a
microphone.
●Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains
numeric values or symbols, the function may not operate properly.
●Searched results may not provide complete results.
●You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
●To change the current channel by saying channel names as voice commands, you must finish Set Up Service
Provider. ( Settings General Start Setup)
●To use the voice text input function and Smart search function, you must consent to provisions allowing third
parties to collect and use your voice data.
●To use the interactive voice interaction function, you must.
–Agree to Smart Hub's Terms of Use
–Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
–Consent to the collection and use of personal information for the voice interaction-based service.
Requirements for using voice interaction
●The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV
sound and ambient noise).
●The optimal volume for voice commands is between 75 dB and 80 dB.
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Updating the TV’s Software
View your TV's software version and update it if necessary.
SettingsSupportSoftware Update
Updating the TV’s software to the latest version
[
DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after
completing the software update. Video and audio settings will be reset to their defaults after a software
update.
Updating through the Internet
SettingsSupportSoftware Update Update Now
"Updating from the Internet requires an active Internet connection.
Updating through a USB device
SettingsSupportSoftware Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device
to the TV to update.
"To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the
update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
SettingsSupportSoftware Update Auto update
If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching
the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto update is set to On automatically. If you want this function
disabled, use the Select button to turn it off.
"This function may take a longer time if another network function is running concurrently.
"This function requires an Internet connection.
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Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
SettingsSupportRemote Management
After consenting to our service agreement, you can use Remote Management to access Remote Support and have
a Samsung service technician diagnose your TV, correct problems, and update your TV's software, remotely, via the
web. You can also turn Remote Management on and off.
"This function requires an Internet connection.
"You can also start Remote Management function by pressing and holding the button for 5 or more seconds.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
●Diagnose your TV
●Adjust the TV settings for you
●Perform a factory reset on your TV
●Install recommended firmware updates
How does Remote Support Work?
You can easily have a Samsung Tech service your TV remotely:
Call the Samsung Contact Centre and ask for remote support.
1.
Open the menu on your TV and go to the Support section.
2.
Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
3.
provide the PIN number to the agent.
The agent will then access your TV.
4.
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Finding the contact information for service
SettingsSupportAbout This TV
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source Licence and other information you may need to get service support from a Samsung
call agent or the Samsung website.
"You can also view information by scanning the QR code of your TV.
"You can also start this function by pressing and holding the button for 5 or more seconds.
Requesting service
SettingsSupportRequest Support
You can request service when you encounter a problem with the TV. Select the item matching the problem that
you encountered, and then select Request Now or Schedule AppointmentSend. Your service request will be
registered. The Samsung Contact Centre will contact you to set up or confirm your service appointment.
"This function is not available in specific geographical areas.
"You must agree to the terms and conditions for the service request.
"This function requires an Internet connection.
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Connections
You can watch live broadcasts by connecting an antenna and antenna cable to your TV and can get access to the
Internet by using a LAN cable or wireless router. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Source Connection Guide
It guides you the way to connect various external devices such as the cable box, game console, and PC through
pictures. If you select the connection method to an external device, the information details appear.
Connection Guide
Cable Box/Disc PlayerHDMI
Game Console
PC
Audio device
Mobile Device
External Storage
Accessory
"The image on your TV may differ from the image above depending on your model and geographical area.
- 9 -
Connecting an Antenna (Aerial)
You can connect an antenna cable to your TV.
"An antenna connection is not necessary if you connect a cable or satellite box.
"Availability depends on the specific model and geographical area.
- 10 -
Connecting to the Internet
You can get access to the Internet through your TV.
Connecting to your Internet network
SettingsGeneralNetworkOpen Network SettingsTry Now
Connect to an available network.
Establishing a wired Internet connection
SettingsGeneralNetworkOpen Network SettingsWired
If you connect a LAN cable, the TV automatically accesses the Internet.
"Use a CAT 7 (*STP type) cable for the connection.
* Shielded Twist Pair
"The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.