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4. Troubleshooting
1) General
(1) Tools used for repairing the product
System Diagnostics Disk
MS-DOS Booting Disk
System Diagnostics Card
Screwdrivers (┼,━)
Tweezers
Multi-meter
Oscilloscope
Logic Analyzer
(2) Replaceable Units (FRU: Field Replaceable Unit)
DDRII RAM Module
2.5" SATA HDD
ODD – Super multi Dual layer drive or DVD Combo Drive or Etc.
Wireless LAN Module
Bluetooth Module
MDC Module
Camera Modual
DMB Module(option)
Keyboard
System Fan
TouchPad
LCD Panel
LCD Inverter
Main Board
PCMCIA Frame
Harness Cable – MDC Cable, Bluetooth Cable, LCD Cable,Camera Cable and DMB Cable
2 Types of Wireless LAN Antenna
FFC – Touch Pad FFC and SATA FPC
5-1
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4. Troubleshooting
2) Debugging Flow Chart
Start
Power o n
?
Power on?
YES
?
L C D d isp la y is O K ?
YES
Keyboard function is OK ?
?
YES
HDD and ODD
?
recognition is OK
in C M O S ?
C hec k Ad ap ter an d
?
NO
C hec k R A M an d
?
NO
C he ck K eyb o ard
connection and
NO
C h e ck th e co n n ectio n
and change the unit.
No problem
CheckOntop board &
Battery.
It is
problem.
Solution : Replace the defected part or revise the connectivity..
It is
problem.
No problem
rep lace it.
No problem
?
rep lace it.
It is
problem.
Solution : Replace the defected part or revise the connectivity..
It is
problem.
No problem
?
?
cable
It is
problem.
It is
problem.
?
C hec k L C D cab le.
Change M ainboard
an d ch eck it.
Change M ainboard
an d ch eck it.
No problem
No problem
C h eck th ere is any
?
sh o rt in th e m ain
board.
It is
problem.
It is
problem.
C h eck L C D
?
Panel and
In v e rt er
No problem
It is
problem.
No problem
Change M ainboard
an d ch eck it.
No problem
?
C h eck N o rthb rid g e
YES
?
OS booting is OK?
YES
Touchpad
?
function is OK?
YES
NO
NO
?
O S is corru p ted ?
It is
problem.
Solution : Replace the defected part or revise the connectivity.
It is
problem.
Check Touchpad
?
FFC (M /B)
No problem
No problem
It is
problem.
Check Touchpad
?
FFC (module)
5-2
No problem
It is
problem.
Check Touchpad
?
In terface b o ard
It is
problem.
No problem
Change M ainboard
an d ch eck it.
No problem
Change
?
Touchpad, and
check function.
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4. Troubleshooting
?
S pe aker's sou n d is O K ?
YES
Headphone,
?
SPDIF, M IC
f u n c t io n is O K ?
YES
?
U S B is O K ?
YES
6in1card
5in1 card
?
function is ok?
function is OK?
YES
LAN,MODEM ,
?
WLAN
function is
NO
NO
NO
NO
NO
N o problem
?
C h eck d riv er statu s.
It is
problem.
S o lu tio n : R ep lace th e d efected p art o r rev ise th e co n n ectiv ity.
It is
problem .
N o problem
?
C h eck d riv er statu s.
C h an g e M ain b oard
an d ch eck it.
?
C h eck d riv er statu s.
It is
problem .
S olutio n : R ep lace th e defected p art o r rev ise th e co n n ectiv ity.
It is
problem .
No problem
?
C h eck d riv er statu s.
C h eck sp eaker
?
co n n ectio n an d
sp eaker cable
It is
problem .
C hange M ainboard
an d ch eck it.
C hange M ainboard
an d ch eck it.
C hange M ainboard
an d ch eck it.
N o p r o b le m
C h an g e M ain bo ard
an d ch eck it.
YES
?
DMB function is ok?
YES
Bluetooth
?
function is OK?
YES
1394 function is
?
OK?
YES
End
NO
NO
NO
?
Check driver status.
It is
problem.
S o lu tio n : R ep lace th e d efected p art o r rev ise th e co n n ectiv ity.
It is
problem.
?
C h eck d riv er statu s
Change Mainboard
and check it.
No problem
Check DMB
?
module is OK?
It is
problem.
It is
problem.
?
C h eck B lu eto o th cab le.
5-3
No problem
N o problemN o problem
Change Mainboard
and check it.
It is
problem .
C heck
?
Bluetooth
module.
N o problem
C hange M ainboard
an d ch eck it.
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4. Troubleshooting
3) System Diagnosis
(1) System Diagnostics Card
The Diagnostics Card shows the system operations during the POST (Power On Self Test) in a
2 digit hexadecimal number by connecting the cable to the 10 pin connector below the PCMCIA slot
after separating the Top part. The card is used to evaluate the reason for the malfunction without
disassembling the system when the system malfunctions and to test if the system operates normally
after replacing a defective FRU.
(2) Debugging Code
In general, if a defect of the circuit or part is detected during the system test, the system stops at
a particular code. The error codes for each part of the system are listed in the following table.
CodeBeepsPOST Routine Description
02hVerify Real Mode
03hDisable Non-Maskable Interrupt
04hGet CPU type
06hInitialize system hardware
08hInitialize chipset with initial POST values
09hSet IN POST flag
0AhInitialize CPU registers
0BhEnable CPU cache
0ChInitialize caches to initial POST values
0EhInitialize I/O component
0FhInitialize the local bus IDE
10hInitialize Power Management
11hLoad alternate registers with initial POST values
12hRestore CPU control word during warm boot
13hInitialize PCI Bus Mastering devices
14hInitialize keyboard controller
16h1-2-2-3BIOS ROM checksum
17hInitialize cache before memory auto size
18h8254 timer initialization
1Ah8237 DMA controller initialization
1ChReset Programmable Interrupt Controller
20h1-3-1-1Test DRAM refresh
22h1-3-1-3Test 8742 Keyboard Controlle
24hSet ES segment register to 4 GB
26hEnable A20 line
28hAuto size DRAM
29hInitialize POST Memory Manager
2AhClear 512 KB base RAM
2Ch1-3-4-1RAM failure on address line xxxx*
2Eh1-3-4-3RAM failure on data bits xxxx* of low byte of memory bus
2FhEnable cache before system BIOS shadow
30h1-4-1-1RAM failure on data bits xxxx* of high byte of memory bus
32hTest the CPU bus-clock frequency
33hInitialize Phoenix Dispatch Manager
36hWarm start shutdown
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4. Troubleshooting
38hShadow system BIOS ROM
3AhAuto size cache
3ChAdvanced configuration of chipset registers
3DhLoad alternate registers with CMOS values
42hInitialize interrupt vectors
45hPOST device initialization
46h2-1-2-3Check the ROM copyright notice
48hCheck the video configuration against CMOS
49hInitialize PCI bus and devices
4AhInitialize all video adapters on the system
4BhQuiet Boot start (optional)
4ChShadow video BIOS ROM
4EhDisplay the BIOS copyright notice
50hDisplay the CPU type and speed
51hInitialize EISA board
52hTest the keyboard
54hSet key click if enabled
58h2-2-3-1Test for unexpected interrupts
59hInitialize POST display service
5AhDisplay the prompt "Press F2 to enter SETUP"
5BhDisable CPU cache
5ChTest RAM between 512 and 640 KB
60hTest extended memory
62hTest extended memory address lines
64hJump to UserPatch1
66hConfigure advanced cache registers
67hInitialize Multi Processor APIC
68hEnable external and CPU caches
69hSetup System Management Mode (SMM) area
6AhDisplay external L2 cache size
6BhLoad custom defaults (optional)
6ChDisplay shadow-area message
6EhDisplay possible high address for UMB recovery
70hDisplay error messages
72hCheck for configuration errors
76hCheck for keyboard errors
7ChSet up hardware interrupt vectors
7EhInitialize coprocessor if present
80hDisable onboard Super I/O ports and IRQs
81hLate POST device initialization
82hDetect and install external RS232 ports
83hConfigure non-MCD IDE controllers
84hDetect and install external parallel ports
85hInitialize PC-compatible PnP ISA devices
86hRe-initialize onboard I/O ports.
87hConfigure Mothe board Configurable Devices
88hInitialize BIOS Data Area
89hEnable Non-Maskable Interrupts (NMIs)
8AhInitialize Extended BIOS Data Area
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4. Troubleshooting
8BhTest and initialize PS/2 mouse
8ChInitialize floppy controller
8FhDetermine number of ATA drives (optional)
90hInitialize hard-disk controllers
91hInitialize local-bus hard-disk controllers
92hJump to UserPatch2
93hBuild MPTABLE for multi-processor boards
95hInstall CD ROM for boot
96hClear huge ES segment register
97hFixup Multi Processor table
98h1-2Search for option ROMs. One long, two short beeps on
chechecksum failure
99hCheck for SMART Drive (optional)
9AhShadow option ROMs
9ChSet up Power Management
9DhInitialize security engine (optional)
9EhEnable hardware interrupts
9FhDetermine number of ATA and SCSI drives
A0hSet time of day
A2hCheck key lock
A4hInitialize Typematic rate
A8hErase F2 prompt
AAhScan for F2 key stroke
AChEnter SETUP
AEhClear Boot flag
B0hCheck for errors
B2hPOST done - prepare to boot operating system
B4h1One short beep before boot
B5hTerminate QuietBoot (optional)
B6hCheck password (optional)
B9hPrepare Boot
BAhInitialize DMI parameters
BBhInitialize PnP Option ROMs
BChClear parity checkers
BDhDisplay Multi Boot menu
BEhClear screen (optional)
BFhCheck virus and backup reminders
C0hTry to boot with INT 19
C1hInitialize POST Error Manager (PEM)
C2hInitialize error logging
C3hInitialize error display function
C4hInitialize system error handler
C5hPnPnd dual CMOS (optional)
5-6
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4. Troubleshooting
(3) Use of Debug card
-. Like upper picture, debug card is connected to DEBUG connector(as following) in Main board.
-. Debug code is shown at the viewer in red line.
5-7
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4. Troubleshooting
4) Hardware Troubleshooting
For the procedures to disassemble each part, refer to the descriptions of Chapter 4, “Disassembly and
Reassembly”.
◆
LCD Related Troubles
1. The screen is dark or the colors of the screen are distorted.
→
Check the connection status between the LCD module and the LCD cable, between the LCD
cable and the main board LCD connector and between the LCD cable and the LCD inverter.
Check the connection status between the LCD module and the LCD cable, between the LCD
cable and the main board LCD connector and between the LCD cable and the LCD inverter.
→
Replace the LCD cable or LCD inverter.
→
Check if the System LED of the main board is blinking. (Check if it is operating or not)
→
Checkifthememorymoduleisoutoforder.
→
Check if the Power button can be normally pressed.
3. The LCD brightness is not adjusted.
→
Check if the LCD inverter is out of order.
→
Check the BIOS version and check if the standard adapter is used.
→
Replace the LCD cable or LCD inverter and check if it is out of order.
4. The LCD blinks while the system is in operation.
→
Check if there is a magnetic body near the touch pad button or the system or check if there is
an exterior defect to the LCD or system.
→
Replace the LCD cable or LCD inverter and check if it is out of order.
→
Check if a standard adapter is being used (R20/R21:19V/3.16A/60W).
5-8
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4. Troubleshooting
◆
Main System Troubles
5. The system is not turned off.
→
Check if the AC adapter LED is lit and if the adapter is properly connected to the system.
(Check the adapter LED)
→
If the AC adapter is not connected, check the charge status of the battery. Even if the battery
is charged, if the remaining battery charge is too low, the system may not be turned on.
(As the following figure shows, press the PUSH button on the battery and check the remaining
battery charge via the LEDs)
→
Check if there are any alien substances in the Power switch.if have,change the LED
6. Although system power is supplied, the system does not boot or immediately turns off after being
turned on.
→
Since this may be a short circuit in the system, disconnect the power immediately, disassemble
the system and check if there are any conducting alien objects such as a screw inside.
→
Check the connection status between the CPU and the RHE.
→
Replace the memory module and check if it is out of order.
→
Reset the RTC Reset terminal next to the memory socket.
Remove RTC cabel from RTC connector
5-9
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4. Troubleshooting
Connect the two pad of the cap for a while
→
Replace the main board.
7. The Express card is not inserted or the Eject button does not work.
→
This may occur when the insulator within the Express card slot is enwrapped.
→
Replace the Express card slot frame and check if it is out of order.
8. There is no sound from the speaker.
(Insert the figure of the audio jacks so that the reader can check via the figure.)
→
Check if the earphones or headphones are connected to the MIC jack of if there are any alien
substances in the jack.
→
Check if the sound is muted after booting up Windows.
→
Check the connection status of the speaker cable and check if the speaker is out of order.
→
Check if there is a magnetic object near the speaker.
5-10
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4. Troubleshooting
9. I cannot hear sound through the headphones.
→
Check if the sound is muted in Windows.
→
Turnthevolumeup.
→
Replace the main board
10. The external microphone does not work normally.
→
Check the audio driver settings and change them if necessary.
Selecting the "1. Front panel microphone" option activates the external MIC.
→
Replace the main board
5-11
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4. Troubleshooting
11. The HDD is not recognized.
→
Check the connection status of the HDD connector. fixup HDD, check whether the system can
be found. if not,change the connector on the motherboard and check again.
→
If the 'Operating system not found' message appears during the booting process even though
the HDD is recognized by CMOS, the operating system of the HDD may be corrupted or the
HDD is out of order. In this case, format the HDD and reinstall the operating system or replace
the HDD with a new one.
12. The Touch Pad does not work or is malfunctioning.
→
Check the connection status of the Touch Pad FFC.
→
Check the connection status of the Touch Pad module
→
If there is no problem with the connections, replace any suspicious parts and check if they are
outoforder.
13. The battery is not charged or the battery charge LED malfunctions.
→
Check the standard voltage of the adapter.
5-12
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4. Troubleshooting
→
Check if the battery is defective.
→
Replace the main board.
14. The LAN function does not work.
→
Check if the LAN cable is properly connected.
→
Check if the LAN driver is properly installed.
→
If the driver is properly installed, check if the LAN cable jack is out of order.
→
Replace the main board
15. The USB function does not work.
→
Check if the USB jack is out of order.
→
Replace the main board
16. The wireless LAN does not work normally.
→
Check if the WLAN slide switch is in the ON position.
→
Check if the WLAN driver is properly installed.
→
Check if the wireless LAN antenna cable is properly connected.
→
Replace the main board
5-13
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18. The "Invalid System Disk. Replace the Disk and then press any key" message appears.
→
This message may appear when the connected USB memory or CD media does not include
bootable data.
→
The "Reboot and Select the proper Boot device or Insert a bootable media in the selected Boot
device and press a key" message appears.
→
Check if the signal and power cables are properly connected to the hard disk drive.
5-14
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4. Troubleshooting
→
Check if the hard disk drive is recognized in the BIOS SETUP.
→
The operating system on the hard disk drive is corrupted. Reinstall Windows.
19. The "To enter BIOS SETUP, press <F2>. To continue, press <F1>." message appears.
→
This may happen when the BIOS settings are different from the system environment. In this
case, setup the BIOS according to your system environment.
→
Press <F2> to enter the BIOS SETUP.
→
Check if the date and time are correct in the BIOS SETUP.
→
Save the settings and restart the system.
20. The 'CMOS Checksum error’ message appears.
→
This message may appear when the CMOS battery of the main board is completely discharged.
In this case, replace the battery with a new one of the same type and set up the BIOS SETUP
according to your system environment.
21. Windows boots up in safe mode.
→
This may happen when Windows was not shut down normally. Therefore, shut down the system
by selecting Start > Turn Off Computer.
→
This may happen when the system settings have been incompletely recognized.
→
Run Check Disk.
22. I cannot boot up the computer with a USB floppy drive or from USB memory.
→
Check if the diskette is bootable.
→
This may happen when the booting priority of the device is low. In this case, change the
booting priority in the BIOS SETUP.
◆
When shutting down the computer
23. The computer is not shut down
→
If Windows does not end normally, you can forcibly shut down the system by pressing the
Power button. If the power-saving feature is activated on the Power button, press the Power
button for more than 4 seconds to turn the computer off. If the computer is then turned on again,
Check Disk is automatically run.
◆
Windows / Screen Related Problems
24. The computer hangs while running a program.
→
If the running program causes an error:
In Windows XP, press the <Ctrl>, <Alt> and <Del> key combination, select the application
program and click on End Task in the Applications tab of the [Windows Task Manager] window.
In Windows 2000, press the <Ctrl>, <Alt> and <Del> key combination, select the application
programoranapplicationthatdoesnotrespondandclickonEndTaskinthe[EndProgram]
window.
5-15
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4. Troubleshooting
→
If Windows does not respond, restart the computer. Restart the computer by pressing the Power
button.
25. No picture is displayed on the external monitor.
→
Press the Switch LCD/CRT Monitor function key and check if the screen output is output to
another display device.
→
Check if the hardware is out of order referring to the descriptions in the LCD related section of
the Hardware Troubleshooting.
→
For models with external graphics, replace the VGA board and check if it is out of order.
◆
CD/DVD-ROM Related Troubles
26. A disc is not recognized or read.
→
Check if the ODD module and the main board are properly connected with the 50 pin connector.
→
Replace the ODD, if necessary.
◆
Power-Saving Mode Related Troubles
27. Connecting a USB device to the computer in standby mode.
→
If a USB device is connected to the computer in standby mode, the screen may be abnormally
displayed.
You have to connect a USB device when the computer is operating normally.
28. A USB device is not working normally when the computer returns from standby mode.
→
In this case, separate and reconnect the USB device.
29. The picture is displayed abnormally when the computer running the Command Prompt (MS-DOS)
enters standby mode and then returns from standby mode.
→
Press the <Alt> and <Tab> key combination to display the picture on the screen.
5-16
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4. Troubleshooting
5) Device Settings Related Software Diagnosis
(1) Check if the drivers of each of the devices are properly installed. That is, check if there are any
yellow exclamation marks in the Device Manager.
(2) Check the device driver version and check if it is conflicting with another driver. If the driver is
not properly installed, install a new driver.
(The following figure illustrates the properties of the Internal GFx device driver).
5-17
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4. Troubleshooting
(3) Check if the program is properly installed.
Click on the Realtek Control Panel in the Control Panel and check if the function works normally.
5-18
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4. Troubleshooting
(4) HDD and ODD Related Problems
For an HDD, check if the HDD operates in Ultra DMA Mode 5 by selecting the Primary IDE
Channel in the Control Panel as follows. If it does not, check the BIOS SETUP, reinstall the
operating system or replace the HDD-FPC or HDD, if necessary.
5-19
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4. Troubleshooting
ForanODD,checkifitoperatesinUltraDMAMode2.Ifitdoesnot,checkifthediscinserted
into the ODD is clean. If the disc is contaminated, the access speed may slows down. If the disc is
clean, check the BIOS SETUP, reinstall the operating system or ODD, if necessary.
Check if the HDD and ODD models are properly displayed. If not, check the BIOS SETUP or
replace the FPC or drive, if necessary.
(5) Windows Vista System
The operating system(OS) installed on this product is the latest version of Windows Vista,
You cannot install an operating system other than vista as well as any unauthorized copy of
Windows Vista.
Other operating systems (Windows 98,Windows ME,Windows 2000,Windows XP,Windows 2003
Server,UNIX and LINUX.other Windows Vista versions,etc.)other than the operating system
already installed on this computer are not supported.
Installing a program that does not support Windows Vista,may cause the program to not work
properly.
In this case,ask the corresponding software manufacturer about the problem . if you request our
services to resolve a problem caused bu incompatible software.
5-20
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4. Troubleshooting
(6) Other Problems
Press each corresponding button and check its operation.
The following figure illustrates the operation of the volume control button.
The drivers and application software are listed in the following table.
DriversVistaHP(KOR)
Chipset Driver8.1.1.1010
DMB USB Driver5.0.9.3 Vista 32Bit (SABI Off, Logo)
Graphics Driver
Wireless LAN Driver(Intel)11.1.0.86 32bit (PV)
Sound Driver6.0.1.5378
Bluetooth Driver6.0.1.3700
Touchpad Driver
Modem Driver2.1.75_Vista_LogoedR
Memory Card Driver6.0.1.10
7.14.10.1214
9.1.15.0
LAN Driver9.12.3.3
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4. Troubleshooting
Applications
ABBYY Lingvo 9(RUS)
Samsung Battery Manager3.2.0.8
Easy Box
Magic Keyboard
Samsung Update Plus
Network Manager3.0.1.7
Display Manager2.1.2.0
HotStart Shell(AVSTation Now)4.0.10.5
Magic Doctor5.009
CyberLink DVD Solution36 - Vista
nTracker(KOR)3.0.1.0
Adobe Reader(RUS)
Adobe Reader7.0.8.218
McAfee Anti-Virus13.3.0.132
MS office 2007 ready(KOR/export)1
Vista Manual Firenze-R(R55)
ㅤ
ㅤ
ㅤ
ㅤ
1.3.0.10
ㅤ
ㅤ
SW Media Installer -1of1(Vista)Vista 4.0.1.7
Vista-Hotfix-Bluetooth1.0.0.1
Vista-Hotfix-common1.0.0.3
Recovery Solution II1.0.1.1
Media Center
Media Center Update(Vista)2.0.3
Samsung Screen Saver(KOR)
SetDisplayResolution1.2.0.0
Wallpaper2.0.0.0
AVStation Movie Contents (KOR)
AVStation Movie Contents (NO KOR)
Play AVStation_PM_35_KM
Easy Partition Manager
Dungeon&Fighter Setup Icon1.0.0.1_2
CSUP (MDA)
한글입력기
(KOR)3.1.5
1.0.2.0
4.1.7
4.1.7
4.1.20.44
2.2.1.4
1.0.0.4
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4. Troubleshooting
6) Battery Use Time
Check the following check lists for systems where the battery use time is too short to diagnose
problems.
(1) Check the battery
Check if the battery is out of order referring to the Battery check program distributed to Service
Centers and the 'Battery Check Manual' included in the 'Note-PC A/S Guide'.
1. Battery Check List
2. Criteria for each of the check lists.
5-23
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4. Troubleshooting
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4. Troubleshooting
5-25
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4. Troubleshooting
3.BatteryCapacityTable
4. BatteryCheckProgram
5-26
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4. Troubleshooting
(2) Check the battery use environment
1. Generally, the battery usage time in advertisements by notebook manufacturers refers to the
maximum battery use time. Since the system specifications and the usage environment may differ,
the user's battery usage time may differ from the advertisement even if there is no problem with
the system.
2. Conditions for the company's maximum battery use time
a. Minimum LCD brightness, base system, the wireless LAN R/F is turned off, BatteryManager-
Maximum Battery Mode
b. Measuring Tool: BatteryMark v.4.0.1
3. If a customer complains about the battery usage time, let them know that the battery usage time
may differ depending on the model specifications and the usage environment and recommend
the following usage environment for longer battery time.
a. Use the company's power-saving program, BatteryManager, and set BatteryManager to
Maximum Battery Mode.
b. LCD brightness: Set to the minimum level as long as the u ser does not experience
inconvenience.
c. Disable unnecessary devices
: Turn the wireless LAN R/F switch off and disable USB devices (DMB, fingerprint recognition
and Bluetooth)
5-27
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