Samsung PN50C430, PN50C450 Schematic
April 2011 Volume 5, Issue 4 Consumer Electronics Newsletter
Samsung Electronics America
Samsung Tech Talk
Your source for service information
Inside this issue:
SPSN and SPSTV—
Growing Your Way!
Important: Service
Bulletin
ASC20110328001
How to Update Your
Camera/Camcorder
Using Intelli-studio
3.0
How to Submit Tickets to Tech Support
for Review Efficiently
The UNXXC9000
Power Up Sequence
Hot TV Tech Tips 12
1
2
6
9
10
SPSN and SPSTV— Growing Your Way!
Karen Tillery
Service Marketing, Senior Staff
SPSN, the Samsung Product Support Network, is happy to be a growing part of the
Samsung CSD team! Last year, SPSN
created 345 instructional How To videos
for consumers and 104 weekly Live Shows
for SPSTV. These shows provided indepth knowledge about Samsung products
with LIVE customer feedback and support.
SPSN also produced 78 live training episodes and 38 internal How To videos, all
aimed at helping you resolve support issues quickly and effectively.
2011 will be even busier. In March, SPSN
developed consumer videos for Smart Hub
TV, the Q10 HD Camcorder, SH100 Digital
Camera, and several smartphone videos.
Also, on March 17th, we debuted season 2
of our live show, Keep It Simple!
We look forward to providing you with the
on-line video content you need to handle
customer product problems and concerns.
Check out our library of videos at
www.samsung.com/spsn and send your
suggestions, requests, and feedback to
spsn@samsung.com. Make sure to log on
to www.samsung.com/spsn on Thursdays
at 4:30 pm EST to watch live episodes of
Keep It Simple!
Do Not Save Claims
to Temporary Storage
New: The World’s
Slimmest Blu-ray
Player
Samsung Opens
Four Regional
Training Centers
2011 RTC TV Training
GSPN Updates 20
16
17
18
19
Stills from SPSN productions
Volume 5, Issue 4 Consumer Electronics Newsletter Samsung Tech Talk
Important: Service Bulletin ASC20110328001
Jim Foster
Manager, Training
SERVICE BULLETIN
PRODUCT:
BULLETIN NUMBER:
BULLETIN DATE:
MODELS:
NOTE: This Service Bulletin supersedes ASC20110223001. Please remove
PDP
ASC20110328001
March 28, 2011
PN50C430;
PN50C450
ASC20110223001 from your files and replace with ASC20110328001.
SUBJECT: Reddish blur or red dots on the screen after warm-up
SYMPTOM: Dark areas will display red dots. Running the screen wipe will show red discharge in the dark area of the
image. On a black screen you may see a reddish background (see images below).
Reddish background Red dots seen in dark area
Note1 : There are two procedures in this Bulletin, one for TVs produced in May through July, 2010 and one for TVs produced in August through September, 2010.
Note 2 : Consult the Samsung Service Website at service.samsungportal.com for the Service Manual and other informa-
tion on this product.
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Volume 5, Issue 4 Consumer Electronics Newsletter Samsung Tech Talk
Service Bulletin ASC20110328001
Continued
REPAIR: For production range of May-2010 through July-2010 (refer to Model-Serial number label on the rear of
the TV).
1. Call the customer prior to service.
a. Determine the PDP firmware version.
If the version is 1008.2 or higher, onsite service is required. Proceed to Step 4.
If the version is earlier than 1008.2:
Direct the customer to Samsung.com/ 1 800 Samsung to obtain firmware upgrade 1008.2.
If the customer is unable to upgrade the TV, proceed to Step 2.
Submit “Phone fix” warranty bill and close the ticket.
Proceed to Step 5.
2. Determine what firmware version is currently installed.
3. If the firmware version is earlier than 1008.2:, go to a below. If not, go to step 4.
a. Verify the panel voltage adjustments match the voltage sticker located on the PDP panel (refer to the photos at
the end of this bulletin to locate).
b. Download 1008.2 from GSPN and upgrade the PDP (follow directions listed with the firmware on GSPN).
c. Power on the PDP and retest using the screen burn wipe test pattern.
d. If the red dots/reddish blur is still present, proceed to step 4. If not present, go to e.
e. Issue resolved.
f. Proceed to step 5.
4. If the version is 1008.2:
a. Download firmware version 1008.3 and upgrade the PDP (follow directions listed with the firmware on GSPN).
b. Adjust the panel voltages (refer to the photos at the end of this bulletin to locate).
Vs to +205VDVC
Vscan to -178VDC
c. Power on the PDP and retest using the screen burn wipe test pattern.
d. If the issue is resolved, proceed to step 5.
e. If the problem persists:
Replace the PDP module and submit the warranty bill under normal process.
Proceed to step 5.
5. Repair complete.
Note: Do not perform this upgrade on TVs that fall out of the May-Sept production range.
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Volume 5, Issue 4 Consumer Electronics Newsletter Samsung Tech Talk
Service Bulletin ASC20110328001
Continued
REPAIR: For production range of Aug-2010 through September-2010 (refer to Model-Serial number label on the
rear of the TV).
1. Call the customer prior to service.
a. Determine the PDP firmware version.
If the version is 1008.3, onsite service is required. Proceed to step 4.
If the version is earlier than 1008.3:
Direct the customer to Samsung.com/ 1 800 Samsung to obtain firmware upgrade 1008.3.
If the customer is unable to upgrade the TV, proceed to step 2.
Submit “Phone fix” warranty bill and close the ticket.
Proceed to step 5.
2. Determine what firmware version is currently installed on the PDP.
3. If the firmware version is 1008.3, skip to step 4, otherwise:
a. Verify the panel voltage adjustments match the voltage sticker located on the PDP panel.
b. Download 1008.3 from GSPN and install (follow directions that are listed with the firmware on GSPN).
c. Power on the PDP and retest using the screen burn wipe test pattern.
d. If the red dots/reddish blur is still present, proceed to step 4. If not present, go to e.
e. Issue resolved.
f. Proceed to step 5.
4. Adjust Vs and Vscan voltages on the PDP panel.
a. Adjust the panel voltages (refer to the photos at the end of the bulletin to locate).
Vs to +205VDVC
Vscan to -178VDC
b. Power on the PDP and retest using the screen burn wipe test pattern.
c. If the issue is resolved, proceed to step 5.
d. If problem persists:
Replace the PDP module and submit warranty bill under normal process.
Proceed to step 5.
5. Repair complete.
Note: Do not perform this upgrade on TVs that fall out of the May-Sept production range.
Page 4
Volume 5, Issue 4 Consumer Electronics Newsletter Samsung Tech Talk
Service Bulletin ASC20110328001
Continued
Below: Location of Voltage sticker on the PDP
Below: Location of Vs adjustment and test point
Below: Location of Vscan adjustment and test point (Note: Pay special attention to location of Vscan adj.)
Page 5
Volume 5, Issue 4 Consumer Electronics Newsletter Samsung Tech Talk
How to Update Your Camera/Camcorder using
Intelli-studio 3.0
Michael Vigliotti
Product Support
Intelli-studio 3.0 has been released for all 2011 Cameras and Camcorders. This version gives you the ability to update
the product’s firmware without having to download and install any additional files. This article explains how to check
which version of Intelli-Studio you are using and how to use Intelli-studio 3.0 to upgrade your product.
How to check your Intelli-studio version
1. Open Intelli-studio.
2. Left click Help on the top tab.
3. Left click About Intelli-studio.
How to update Intelli-studio
1. If you are connected to the Internet, then Intelli-studio will automatically search for the most recent update each time
you log on. If an update pop-up appears, just follow the on-screen prompts
2. If you do not get a pop-up when you first start the program, you can download an Intelli-studio update manually by
going to Websupport > Update Intelli-studio > Start Update.
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