Samsung PN50C430, PN50C450 Schematic

Inside this issue:

SPSN and SPSTV—	1
Growing Your Way!
Important: Service	2
Bulletin
ASC20110328001
How to Update Your	6
Camera/Camcorder
Using Intelli-studio
3.0
How to Submit Tick-	9
ets to Tech Support
for Review Effi-
ciently
The UNXXC9000	10
Power Up Se-
quence
Hot TV Tech Tips	12
Do Not Save Claims	16
to Temporary Stor-
age
New: The World’s	17
Slimmest Blu-ray
Player
Samsung Opens	18
Four Regional
Training Centers
2011 RTC TV Train-	19
ing
GSPN Updates	20

Volume 5, Issue 4 Consumer Electronics Newsletter April 2011

Samsung Electronics America

Samsung Tech Talk

Your source for service information

SPSN and SPSTV— Growing Your Way!

Karen Tillery

Service Marketing, Senior Staff

SPSN, the Samsung Product Support Network, is happy to be a growing part of the Samsung CSD team! Last year, SPSN created 345 instructional How To videos for consumers and 104 weekly Live Shows for SPSTV. These shows provided indepth knowledge about Samsung products with LIVE customer feedback and support. SPSN also produced 78 live training episodes and 38 internal How To videos, all aimed at helping you resolve support issues quickly and effectively.

2011 will be even busier. In March, SPSN developed consumer videos for Smart Hub

TV, the Q10 HD Camcorder, SH100 Digital Camera, and several smartphone videos. Also, on March 17th, we debuted season 2 of our live show, Keep It Simple!

We look forward to providing you with the on-line video content you need to handle customer product problems and concerns. Check out our library of videos at www.samsung.com/spsn and send your suggestions, requests, and feedback to [e-mail]. Make sure to log on to www.samsung.com/spsn on Thursdays at 4:30 pm EST to watch live episodes of Keep It Simple!

Stills from SPSN productions

				Volume 5, Issue 4 Consumer Electronics Newsletter	Samsung Tech Talk

Important: Service Bulletin ASC20110328001

Jim Foster

Manager, Training

SERVICE BULLETIN

PRODUCT:	PDP
BULLETIN NUMBER:				ASC20110328001
BULLETIN DATE:			March 28, 2011
MODELS:			PN50C430;
			PN50C450

NOTE: This Service Bulletin supersedes ASC20110223001. Please remove

ASC20110223001 from your files and replace with ASC20110328001.

SUBJECT: Reddish blur or red dots on the screen after warm-up

SYMPTOM: Dark areas will display red dots. Running the screen wipe will show red discharge in the dark area of the image. On a black screen you may see a reddish background (see images below).

Reddish background

Red dots seen in dark area

Note1 : There are two procedures in this Bulletin, one for TVs produced in May through July, 2010 and one for TVs produced in August through September, 2010.

Note 2 : Consult the Samsung Service Website at service.samsungportal.com for the Service Manual and other information on this product.

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				Volume 5, Issue 4 Consumer Electronics Newsletter	Samsung Tech Talk

Service Bulletin ASC20110328001

Continued

REPAIR: For production range of May-2010 through July-2010 (refer to Model-Serial number label on the rear of the TV).

1.Call the customer prior to service.

a.Determine the PDP firmware version.

If the version is 1008.2 or higher, onsite service is required. Proceed to Step 4.

If the version is earlier than 1008.2:

Direct the customer to Samsung.com/ 1 800 Samsung to obtain firmware upgrade 1008.2.

If the customer is unable to upgrade the TV, proceed to Step 2.

Submit “Phone fix” warranty bill and close the ticket.

Proceed to Step 5.

2.Determine what firmware version is currently installed.

3.If the firmware version is earlier than 1008.2:, go to a below. If not, go to step 4.

a.Verify the panel voltage adjustments match the voltage sticker located on the PDP panel (refer to the photos at the end of this bulletin to locate).

b.Download 1008.2 from GSPN and upgrade the PDP (follow directions listed with the firmware on GSPN).

c.Power on the PDP and retest using the screen burn wipe test pattern.

d.If the red dots/reddish blur is still present, proceed to step 4. If not present, go to e.

e.Issue resolved.

f.Proceed to step 5.

4.If the version is 1008.2:

a.Download firmware version 1008.3 and upgrade the PDP (follow directions listed with the firmware on GSPN).

b.Adjust the panel voltages (refer to the photos at the end of this bulletin to locate).

Vs to +205VDVC

Vscan to -178VDC

c.Power on the PDP and retest using the screen burn wipe test pattern.

d.If the issue is resolved, proceed to step 5.

e.If the problem persists:

Replace the PDP module and submit the warranty bill under normal process.

Proceed to step 5.

5.Repair complete.

Note: Do not perform this upgrade on TVs that fall out of the May-Sept production range.

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				Volume 5, Issue 4 Consumer Electronics Newsletter	Samsung Tech Talk

Service Bulletin ASC20110328001

Continued

REPAIR: For production range of Aug-2010 through September-2010 (refer to Model-Serial number label on the rear of the TV).

1.Call the customer prior to service.

a.Determine the PDP firmware version.

If the version is 1008.3, onsite service is required. Proceed to step 4.

If the version is earlier than 1008.3:

Direct the customer to Samsung.com/ 1 800 Samsung to obtain firmware upgrade 1008.3.

If the customer is unable to upgrade the TV, proceed to step 2.

Submit “Phone fix” warranty bill and close the ticket.

Proceed to step 5.

2.Determine what firmware version is currently installed on the PDP.

3.If the firmware version is 1008.3, skip to step 4, otherwise:

a.Verify the panel voltage adjustments match the voltage sticker located on the PDP panel.

b.Download 1008.3 from GSPN and install (follow directions that are listed with the firmware on GSPN).

c.Power on the PDP and retest using the screen burn wipe test pattern.

d.If the red dots/reddish blur is still present, proceed to step 4. If not present, go to e.

e.Issue resolved.

f.Proceed to step 5.

4.Adjust Vs and Vscan voltages on the PDP panel.

a.Adjust the panel voltages (refer to the photos at the end of the bulletin to locate).

Vs to +205VDVC

Vscan to -178VDC

b.Power on the PDP and retest using the screen burn wipe test pattern.

c.If the issue is resolved, proceed to step 5.

d.If problem persists:

Replace the PDP module and submit warranty bill under normal process.

Proceed to step 5.

5.Repair complete.

Note: Do not perform this upgrade on TVs that fall out of the May-Sept production range.

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				Volume 5, Issue 4 Consumer Electronics Newsletter	Samsung Tech Talk

Service Bulletin ASC20110328001

Continued

Below: Location of Voltage sticker on the PDP

Below: Location of Vs adjustment and test point

Below: Location of Vscan adjustment and test point (Note: Pay special attention to location of Vscan adj.)

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				Volume 5, Issue 4 Consumer Electronics Newsletter	Samsung Tech Talk

How to Update Your Camera/Camcorder using Intelli-studio 3.0

Michael Vigliotti

Product Support

Intelli-studio 3.0 has been released for all 2011 Cameras and Camcorders. This version gives you the ability to update the product’s firmware without having to download and install any additional files. This article explains how to check which version of Intelli-Studio you are using and how to use Intelli-studio 3.0 to upgrade your product.

How to check your Intelli-studio version

1.Open Intelli-studio.

2.Left click Help on the top tab.

3.Left click About Intelli-studio.

How to update Intelli-studio

1.If you are connected to the Internet, then Intelli-studio will automatically search for the most recent update each time you log on. If an update pop-up appears, just follow the on-screen prompts

2.If you do not get a pop-up when you first start the program, you can download an Intelli-studio update manually by going to Websupport > Update Intelli-studio > Start Update.

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